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📱 We're also on WhatsApp - 07812 223 336 |
🕚 It may take longer to respond between 23:00 - 06:00
@anitasethi
Hello Anita. Just to let you know that the individual has now been arrested and the police are dealing with him.
I am so sorry this happened and I hope you're OK. Please let us know if we can do anything else to assist ^LH
Good morning, ^AB signing on to help you on your Saturday travels
Our first Nova 2 has entered service today between
#Manchester
and
#Edinburgh
and will be on the following:
08:10 Manchester - Edinburgh
12:11 Edinburgh - Manchester
16:10 Manchester - Edinburgh
Please can I reiterate that this Twitter feed is monitored by PEOPLE who are doing what we can to advise during disruption.
We're here to help.
Please read our social media policy here -
Happy Friday! 🎉
We're pleased that we're working with
@RealtimeTrains
which means our unit numbers are now available through their website.
Search for your train as normal and click 'Go to detailed version' to find details of the service. 🚄
After sending about 32,500 messages across all our channels, my time here draws to a close - It's been a fantastic run
My colleagues LH, MO, SO and now JL are here to help you travel with us
Good night everyone, and thank you. This is my last sign-out ♥️🚄 ^AB
Here's a meme.
Nova 1 is coming!
Here's the latest image of our first Nova 1 train in
@TPExpressTrains
livery. It has recently completed more than 15,000 miles of fault free running...
#TakingTheNorthFurther
Today we've had the pleasure of accepting the very first Nova 3 into TransPennine Express!
This trainset will now enter a period of staff training before they are introduced throughout this year
#TakingtheNorthFurther
#TPENova
🌟
I would like to stress that we're here to try and help
Trains can be overcrowded or cancelled and I get the frustration completely - If I was in the same situation, I would feel exactly the same way
But please, we're here to try and support you on your journey. ^AB
@Annababe30
Hi Anna, this will be regular eventually, yes. I'm afraid the locomotive cannot be shut down instantly, compared to other diesel multiple units. ^JL
@Stephen_Manatee
Hi Stephen, while I am sorry to learn that you have been massively delayed on your journey home due to our "incompetence" I do not wish to help with this because we're not here to take abuse. Have a good evening ^AB
Earlier this evening, a statement was mistakenly published to our website saying a member of the Royal Family had passed away. As soon as we became aware of this error, we removed the statement and we would like to apologise for any distress that this may have caused. (Part 1)
Good Morning from ^KR!
Our brand new Nova 3 train is in service today on the following services:
0555 Man Vic-Liverpool LS, 0656 Liverpool LS-Scarborough, 1041 Scarborough-Liverpool LS, 1356 Liverpool LS-Scarborough, 1744 Scarborough-Liverpool LS, 2056 Liverpool LS-Stalybridge.🚄
After the TransPennine Express franchise was renewed during 2016 we underwent a makeover 🎨
The burning question is... Who wore it better? 🚂
Poll in the comments!
Pictures taken by Ross Byers and Bradley Langton 📷
Good morning everyone! ^MO here to help you with your travels today 👋
We're loving this awesome drawing Finn from Manchester kindly sent us of our Nova 1 🚆 Thanks Finn!
A number of Class 800 series trains from several train companies have been taken out of service today for checks as a precautionary measure, including our Nova 1 trains. This problem is being investigated by the train manufacturer and once trains have been checked, we hope (1/2)
@peterpea
@AvantiWestCoast
@northernassist
Hi Peter, please could you be respectful as a loved one will not return home to their family tonight. We don't have a current estimation for the line to be reopened at present. Please check our social media pages for the latest updates. ^JL
One of our new Nova 3 trains making its presence known as it enters God's Own County!
Four of these trains are currently in service every day with eight more to come 🚄
From 2 February, we’ll be rolling out Delay Repay 15, meaning customers can claim compensation from us if their journey is delayed for 15 minutes or more.
This will bring us in line with many other operators. For more information, please visit
This is a reminder that we at TransPennine Express do the best we can in the situation before us and this isn't always easy.
Laziness is not something that we put before operating a service, helping our customers or, more importantly, maintaining the safety of all railway users.
"Pulling up Beattock, a steady climb; the gradient's against her, but she's on time." - Night Mail by WH Auden, 1936.
One of our Class 350 trains glides up the West Coast Mainline on a service to
@NetworkRailGLC
Picture taken by Darren Hunt
#WorldPoetryDay
#TPETrivia
🚆🌟
Brothers in Arms
One of our own Class 185 trains shakes hands with a
@CrossCountryUK
Class 220 "Voyager" on King Edward VII Bridge just outside Newcastle station
Which one do you think looks nicer? 🚄
We're pleased to announce that we are constructing a new train servicing depot in
#Scarborough
. It will be in service from Summer 2018 and will create new jobs in the area!
Good morning everybody,
Today is my last day on the Social Media team. Thank you to all our customers who have contacted us during my time on the team, it has been a pleasure! I am joined today by ^Mariel and if you need any assistance, please don't hesitate to ask! ☺️
📸 ^Jack
Travel Update: Please do not travel - No services to and from Manchester Airport are likely to run until at least the end of the day. Ticket acceptance is in place with Metrolink until the problem is resolved. You can use your tickets to travel tomorrow or claim a refund.
🐝At 2231, on the 5th anniversary of Manchester Arena bombing, a memorial silence will held in honour of those 22 people who lost their lives.
From us at Transpennine Express we all send our sincere condolences to the family & friends of all those effected by this. 🐝
One of our Nova 1 trains was out and about south of Doncaster today!
This will form the backbone of some of our services between Liverpool and Newcastle (extending to Edinburgh later this year.)
Do you have any pictures of our new Nova trains? Send them into us!
#TPENewTrains
👋 Morning all!
^JL here! I'll be at the helm until 8PM. If I can help with anything, please fire a message over and I'll do my best to help! 😊
📸 Here's my photo of a Nova 1 coming to a stand at Newton-le-Willows. Do you have any Nova photos to share?
Good morning everyone, hope you're all enjoying your Sunday morning! ☺️
^JL is here today for all of your train travel needs! 👋
If you're making a journey with us today, please wear a face covering when travelling (unless exempt). 😷
Here's my photo of a fab Nova 3, where at?
Small train, big world 🚄🌍
One of our Class 185 trains takes in the view around Edale, between Manchester and Sheffield 🌳
Photo taken by David Robinson
#TPETrivia
🌟
👋 Good morning everybody! Happy Saturday!
😃 ^JL is here today for all of your train related needs.
📸 Can anybody guess where I took this photo of our Stunning Nova 1, unit 802201? 🚄
I hope everybody has an awesome weekend! 😊
Good morning! I'd like to wish a very happy new year to all of our wonderful customers, colleagues and railway family! 😃🎉
^JL is here on the very first weekend of the new year for all of your train related needs 😊
📸 Here is a photo I recently took of 802205 on my travels.
👋 Morning!
^JL is here for all of your travelling needs today. 😃
🛠️ Please note that engineering works are taking place between Liverpool L St - Manchester Vic, Manchester Picc - Sheffield, and Meadowhall - Doncaster.
📸 Here we have a Nova 3 on Durham Viaduct -
@sjpowermac
Goodnight!
^JL has now signed out for this evening, and our night team will now be taking over.
I will be back with you, bright and early tomorrow morning! 😊
👋 Hello! Hope everybody is enjoying their Saturday so far?
^JL is here with you today until 8pm. If you need any help, please let me know!
😷 Please wear a face covering
❗ Please keep a safe distance
🧼 Please wash your hands.
📸 Here we have my photo of an 802 at Huyton.
Whatever you may be going through, remember that the
@samaritans
are always there to help you.
If you need to talk, call 116123 or email jo
@samaritans
.org. They are available 24/7.💚
Due to the emergency services dealing with an incident at
#Mirfield
all lines are blocked.
Train services running through this station may be cancelled or delayed.
Please check before you travel here:
Darlington station dates back to 1825 and was the terminus for the world's first public railway, the Stockton and Darlington railway.
Photo taken by David Robinson
#TPETrivia
🌟
If you need a shoulder to lean on, there's always someone to talk to. You can contact
@Samaritans
on 116 123 from any phone or email jo
@samaritans
.org for a free confidential chat, 24 Hours a day, 365 Days a year. Its good to Talk!
Goodnight everybody!
^JL is signing out now. Thank you for keeping me company on my first weekend alone on the job! 😊
Hope you all enjoy the rest of your evening! We will be back at 06:30 in the morning to assist. Goodnight! ☺️
⚠️ From this Sunday 2 February, we'll be introducing penalty fares on our services ⚠️
This means that you must have a valid ticket before boarding one of our trains, as per the National Rail Conditions of Travel -
More information below 👇
⚠️ Please don't be tempted by the nice weather this weekend. Our services are running to allow essential travellers to be able to get to their destination safely.
Good morning👋 Starting work today thinking of all the staff and customers involved in the Scot rail incident last week. Thoughts are with all affected.
#scotrail
I'll be here today to help with any train related queries. ^SO
⚠️ Station update:
We're happy to announce that from Monday 3rd January 2022 our 17:34
#EdinburghWaverley
–
#Newcastle
service will call additionally at
#Cramlington
at 19:09.
This is now live in booking systems.
📸 JThomas
⚠️ We're advising not to travel tomorrow as
#StormEunice
is set to cause severe disruption on the rail network. 🌧️
🎫 Tickets will be valid for our services today or Saturday 19 February.
Good morning everybody 👋
Happy Valentines Day! ❤️
I hope you are all doing okay and are having a nice weekend so far?
^JL is here with you again today. Please let me know if I can be of any assistance 😊
📸 I'm starting to run out of Nova pictures! Here is 802206 at M'cr Vic
👋 Morning all! I hope everybody is enjoying Sunday so far?
😄 ^JL is here again today for all of your train related needs.
📸 I thought I would share with you a photo I took of our wonderful Nova 3, alongside our phenomenal Nova 1 in sunny Scarborough! 🌞
Have a good day! 😊
Morning! 👋
^JL is here today for all of your train related needs. Please get in touch if you need assistance! ☺️
😷 Face coverings are mandatory on our services (unless exempt).
🔧 Engineering works are taking place across our North route today.
📸 What station am I at below?
We're pleased to announce that we intend to operate the majority of our Anglo-Scottish services tomorrow although, due to some of our trains being displaced four services are planned to not operate.
Please check individual services at -
Everyone meet Cook!
He is 11 years old and has been brought in to head office today by Judith from our fleet team 😍
If this isn't a Friday mood, we don't know what is!
#BringYourDogToWorkDay
🐶
Hello everyone!
^JL is here to help with any of your train or travel related queries. 😊
😷 Please wear a face covering when travelling with us (unless you are exempt).
📸 Here is a photo I took of one of our superb Nova 3 fleet! 🚆
Hope everybody has a lovely day! 😃
We run some trains up to Scotland, 🏴
And across to the North East and West, 🏴
You're in for a treat, 👀
With our new Nova Fleet, 🚄
and we think you’ll be very impressed! 😍
#WorldPoetryDay
Blue's Clues
One of our own Class 350 "Desiros" and one of
@ScotRail
's Class 170 "Turbostars" enjoys afternoon tea on the westbound platforms at
@NetworkRailEDB
before the long trip to
@manairport
☕️
Photo taken by Darren Hunt
As an apology for the disruption during late 2019 we are launching our Season Ticket Compensation scheme on January 13th
This scheme is applicable to Weekly, Monthly and Annual tickets held between October 1st and December 31st 2019. Please see more here:
We were honoured that D-Day and WW2 Veteran John Dennett was onboard one of our services on Friday.
We thank John for his service and for all those that have and continue to serve.
John is pictured with Customer Service Host Gwen.
Social Media Policy:
Good afternoon,
We do have a social media policy in place. Please refrain from using abusive language, the policy can be found here - .
📸 Here is a stunning photo of one of our Nova 1 trains (unit 802205) passing through Deansgate station in Manchester city centre, on a Manchester Airport to Newcastle service.
This photo was taken by our colleague Sean, Performance Ambassador.
A number of Class 800 series trains from several train companies have been taken out of service today for checks as a precautionary measure, including our Nova 1 trains. Following an ongoing investigation and checks by manufacturer Hitachi, we are now able to start (1)
With government restrictions easing from Monday 19 July, our advice is:
😷 Wear a face covering In crowded spaces on our trains and in our stations out of respect to others (unless exempt)
🎫 Book your ticket in advance on our website or app
🚅 Please check before you travel
Our Nova 3 out and about on this Splendid Summer Sunday in Scarborough!
If you fancy seeing it out and about this afternoon, it should be on the following:
1F66 12:41 Scarborough - Liverpool 15:32
1E43 15:52 Liverpool - Scarborough 18:39
1F80 19:44 Scarborough - Liverpool 22:32
Delay Repay 15 is now live!
From today, if you have been delayed 15 minutes or more getting to your destination, you're entitled to compensation.
For more information, visit
Due to heavy rain flooding the railway between
#Sheffield
and
#Scunthorpe
, all lines are blocked
Customers are advised NOT TO TRAVEL.
All lines will remain closed until further notice and are not expected to reopen until Monday 11th November
Merry Christmas from everyone at TPE. We hope everyone enjoys the festive period!
Please remember that no services will run on Christmas Day and Boxing Day. To plan your journey for later in the week, please check
❄🎁🤶
@iJamesFox
Oh wow! This is brilliant! 😆
I haven't seen anything this big plugged in onboard our trains before, but recall seeing a flat screen TV plugged in on our friends
@AvantiWestCoast
Pendolino trains somewhere! 😆 ^JL
We're working really hard to keep things moving, but your journey may still be affected by the weather. Please make sure you take extra care and check for the latest updates at
Did you know that we have a First Class lounge at
#Huddersfield
station, located on Platform 1 adjacent to the stairs?
If you have a First Class ticket, feel free to make yourself a brew! ☕️
^AB will be here from 9:30 until 12:00 today so come and join me for a chat!
#TPEFacts
It's been a very challenging weekend for those on the frontline and in the Control team who have tried the best they can to do the most they can during the disruption we've all experienced.
🎅🎄 Merry Christmas!! ☃️🎉
Merry Christmas to our wonderful colleagues & customers from all of us at the TransPennine Express Social Media team. Have a magical day and we wish you all the very best!
Here is a GIF from my favourite Christmas film, The Polar Express 🚂
^Jack ☺️