This post is pinned to the top of our feed so our customers can easily report a power outage.
To report a power outage or hazard, please give us a call at 705-675-7536.
Our social media channels are not monitored 24/7. Calling is the best option, especially after work hours.
So... for everyone pushing for a time of restoration, I repeat "NO ETR". Because we literally don't know. Crews are in the field and doing what is needed to restore. I could make up a random time but that makes no sense. Expect power back tonight.
#IChooseTruth
#BestICanDo
A widespread power outage is affecting many areas of Greater Sudbury. Hydro One has lost power at the Martindale TS, affecting our distribution feed. We will try to reroute power where possible, but that will take some time. Please bear with us. Our Crew is on it!
As of 9:56am, all 8,350 without power are now restored. Cause was a fallen tree branch hung up on the lines near Delki Dozzi. Hope the
#ONstorm
doesn't impact us again.
#FingersCrossed
#Sudbury
We have a power outage affecting several thousand customers in the south and west portion of our service territory. Crews are responding however we have no ETR at this time. Please bear with us. Updates will be posted as available.
Some
#FANTASTIC
news to share...almost all of our Primary line is energized! Just a small section of Woodbine left to restore...that should be done by 9 PM TONIGHT! Tomorrow we can give 100% attention to reconnecting those homes who have repaired masts and have ESA authorization
Crews mustering for last day. Out of towners will head home later. Truly appreciate their help! SSM PUC, North Bay Hydro, Lakeland Power, Arborworks, Carruthers Contracting, McNamara Line Co, Pickard Construction, and City of Greater Sudbury..great work!
At 10:47pm we lost power due to a fault on our line which has now been isolated. Customers have all been restored as of 2:05am, including Health Sciences North. In total there were 10,649 customers out of power in the Ramsey Lake/Big Nickel Mine Road area. TY for your patience.
UPDATE on power outage affecting Sudbury. Hydro One has a problem at their Martindale TS, which supplies many of our subs. We are rerouting power-still have So End and Coniston out. Coniston will be off until Hydro One can resolve their issue. So End should be back on shortly.
Blown transformer at Cressey. Approx 3k customers w/o power in Downtown , West End, Lorne, York, Boland, McLeod, Wembley areas(didn't name all street). Will likely be 4 or 5 hours. Crews are working on it, but it WILL be a while. Lasting effects of this morning's storm.
UPDATE! Good news-found a tree over lines in the bush in Gatchell, and now power has been restored to Gatchell/WestEnd/York area. Still a few isolated addresses in that area that we're following up on. FALCONBRIDGE- crews are on the way..still No ETR for you.
#Sorry
#Workingonit
We are aware of a power outage affecting approx 8300 customers in these areas: Copper Cliff, West End, Gatchell, Robinson, Long lake areas. No ETR. Cause unknown.
#workingonit
What do amazing Sudbury artists do in August? They "transform" hydro boxes into works of art during
@UpHere
!This box is near the LCBO on Marcus Drive in New Sudbury. This is an Angelene Humphrey Transformation! More to come!!
@WeLiveUpHere
#PublicArt
#ArtForAll
#PowerUp
Congratulations to our Director of Communications, Wendy Watson for being appointed Vice Chair of the Communicators Council for the Electricity Distributors Association.
@EDA_ONT
Way to go Wendy!
We are receiving reports of power outages affecting Gatchell, Ramsey Lake,
@Laurentian
. We are attempting to restore sections...stand by. Cause? Look outside
#ONStorm
heavy snow, wind a bad combo for our lines. No ETR.
At the corner of Madison/Lansing a tiger is creeping around a
#PowerUp
box! Not quite done yet, but Melanie Gagné will finish it up faster than you can catch a big cat!
@UpHere
festival spreading beauty and
#publicart
from
@downtownsudbury
into surrounding neighborhoods!
We experiencing heavy lightning in the area that is causing major disturbances in power delivery.
Crews are responding to a commercial customer in Copper Cliff and an open station breaker at our Moonlight station. We also have crews responding to issues in new Sudbury.
#onstorm
Crews are responding to power outage issues in Gatchell/West End,
@LaurentianU
, Ramsey Lake Rd,
@thenosm
Sunnyside. These are weather-related (no surprise). No ETR estimated time of restoration) is available. Several localized outages that need individual attention.
Power has been restored to all affected customers. If you are still without power, please contact us at 705-675-7536. Once again, apologies for the inconvenience.
Enjoy your meals, company, NASCAR, NFL, video games, fans, you name it!
#HappyThanksgiving
to those celebrating.
Ice is building up out there and the wind is picking up too...a terrible combo for powerlines. Are you prepared, just in case? Visit our website for safety tips During outages our phones get jammed...check here for faster updates. Stay Home if you can!
We have restored all but about 600 customers. We are aware of major trouble spots and are moving on to more localized issues. If you still don't have power, we DO want to hear from you. 705-675-7536 option 1. Stay on the line...an operator WILL answer.
Greater Sudbury Hydro is aware of a power outage in the South End. Our crews are investigating an issue at our Long Lake substation. We will have more details as information becomes available.
We have experienced significant storm damage, and are assessing next steps. Damage is widespread mostly in New Sudbury, and we expect some people will be without power overnight.
Please do NOT go near a downed line or tree over a line. Contact is very dangerous...even fatal.
We are waiting for the announcement from the
@ONenergy
and we will post an update as soon as we know more.
Some news from The Globe and Mail this morning:
#covidontario
#COVIDCanada
Update: The outage was caused by a fault at a transformer substation. Crews are hard at work, rerouting power. We hope to have power fully restored within two hours.
Several power lines down in Flour Mill, New Sudbury. If you see a downed line...Stay Away at least 10 Metres! We are working to restore power...have more crews coming in. Please do not call to tell us power is out...leave line clear 4 emergencies.
If you're wondering why an issue at a Hydro One Transmission Station affects restoration for our distribution customers, this diagram gives you a good idea. Meanwhile, we will reroute power where possible, but in some areas we cannot and restoration depends on a repair at the TS.
We were able to restore power to our customers in Capreol, Falconbridge and Coniston just before 3am. As we return to normal switching configurations later today, some customers in our service territory may notice momentary interruptions.
#Thanksforyourpatience
At the peak
#outage
, 8780 customers dark. We have restored all BUT Moonglo (Arnold not out), and everything South of 4 Corners and West of Richard Lake, 1870 people. Crews and Control room are working on problem, but it WILL BE A WHILE. Should be done b4 midnight.
@GreaterSudbury
GSH has rerouted power to all customers possible, however those in Capreol, Falconbridge & Coniston are still off, while Hydro One repairs equipment at Martindale TS. IT WILL BE AT LEAST 4 OR 5 HOURS before restoration, possibly early morning. Signing off SM for the night.
Dr. Janis Goldie is Top Class.
@LaurentianU
and
@HuntingtonUni
are stronger with her. We were honored to collaborate with Dr. Goldie on an Anti
#Fraud
project for her students a few years ago...thrilled with the process and result. She cares...it's apparent.
#GreatProf
Keep in mind all safety aspects while we work on power restoration. If you are out of power, prepare for us to re-energize by ensuring all appliances are turned off. We ask that you do not begin to clear debris - lines can be live when they appear not to be.
#safetyfirst
UPDATE- Power was rerouted to the South End. The Moonlight area is the next to be restored...shouldn't be long. Coniston, Capreol & Falconbridge will not likely be back on until
@HydroOne
is able to put equipment back into service at Martindale TS, which may take several hours.
We are aware of an outage in the Wembley area of
@GreaterSudbury
, affecting about 450 customers. Crews are currently investigating the cause. No estimated time of restoration at this time, more info to come when available.
@SudburyPolice
Power restored to all just under 800 customers in the South End/ 4 Corners area affected by this afternoon's power outage. Thanks for your patience. Bright spot... it was at least a bit warmer than it has been all week and not -30!
And we are happy to say that Power is being restored in Coniston right now! Actually, we have to re-energize in stages since it's so cold, but within a few minutes, we should have all power back on. A big thank you to
@HydroOne
for the fix...and our customers for their patience!
Freezing rain warning ended for our area (Yay!) Snow still coming down, travel is dicey. Winds are apparently lessening now and that is a very good thing. Let's all Cross our Fingers that we come through without a power interruption!
A major power outage is currently affecting a large portion of the Downtown core, inc. areas east of Paris/Notre Dame and Hospital area. Problem at DASH substation. Crews dispatched but no ETR.
#pleasebearwithus
Happy to say that we have been able to restore power to all of Notre Dame, most of Hawthorne, all Gemmel area. About 1750 customers. If you live in those areas and still don't have power, call us 705 675-7536 option 4. We are still working on all other areas.
#progress
We are aware of an outage in the Wembley area of
@GreaterSudbury
, affecting about 450 customers. Crews are currently investigating the cause. No estimated time of restoration at this time, more info to come when available.
@SudburyPolice
All poles and lines damaged in Monday's
#ONstorm
are now back in service. The
#electricity
is on in New
#Sudbury
! If your power is not on, if you are waiting for ESA authorization, or have a certificate of auth. in hand, please call us at 705-675-7536. Thank you!
@homeandsafety
Crews are out repairing today in full force. This is a helpful info graphic to show how power is restored after a major outage. We will provide information on restoration times as they become available. Thank you for your patience.
#Sudbury
#ONstorm
Update: Power is back on for a number of customers in the South End, but not all. We hope to have everyone up and running as soon as possible.
#AlmostThere
UPDATE-Power is still out for GSH customers in the South End, Capreol & Coniston. The outage was caused by a problem at
@HydroOne
Martindale TS which supplies elec to many of our substations. We expect restoration in the So End soon, while Capreol & Coniston will take longer.
Final update: Power has been restored to all customers in the South End. Thank you so much for your patience. If you are still without power, please call 705-675-7536
Visit our Outage Safety page to be prepared before, during, and after an outage.
We have restored power to a LOT of people...but still have 1870 dark. Crews have found a problem with a line near THe Rock Harley shop on Long Lake road. Power out W of Richard Lake and S of 4 corners inc Lohi and other Lake areas. ETR May be MIDNIGHT.
UPDATE! Power Outage affecting app. 350 customers in Minnow Lake on Ferndale, Parkdale, Dundas, Hargreaves, Hillsborough, Clearview, Glendale, and Lonsdale.
Power SHOULD be rerouted within the next hour.Crews have been on scene of a damaged hydro pole--vehicle accident.
We're so proud to be a partner in Cambrian College's new EV Lab & have our name connected with the Engineering Workshop. The research & testing done here will be critical as we plan for the future. Let's continue to innovate, collaborate & create a place for students to pursue
It was great to speak with
@tvo
about how transforming an abandoned hospital into Canada’s largest mural is building up regional momentum around urban art and how it impacts our community.
Update: Approx. 6200 customers are without power in the downtown, Minnow Lake, and Wembley areas. Our hardworking team is doing everything it can to restore power as quickly as possible.
Power outage affecting approx 500 customers in the Maley to Lasalle, Lansing to Falconbridge hwy. Tripped breaker. Crews en rte to investigate.
#pleasebearwithus
#onit
Most power restored. Scratching our head over Gateway/Treeview/St. Charles Lake/ Ester Rd. They are still dark. We are working on solving that issue. Crews will continue until the power is restored.
Greater Sudbury Hydro is aware of a power outage in the South End, affecting customers on Brenda Drive, St. Charles Lake Road, and other areas nearby. Our crews have been dispatched. We are determining the cause. No ETR at this time. We will provide more updates shortly.
Major outage affecting SW quadrant of
@GreaterSudbury
including part of
#CopperCliff
#SouthEnd
#LongLake
. We are actively working to restore..but still have thousands without power. Please don't call. If you are using candles be careful..or switch to flashlights.
Thank you!! I will absolutely make sure that the crews hear your feedback. Much appreciated and I'm sure the positive words will help fuel them through the night -- it's going to be a long one.
#Sudbury
#ONstorm
@SudburyHydro
@SudburyHydro
not to flood your notifications but just wanted to say how wonderful the men who came by were - calm, friendly, and reassuring! Keep up the great work! Hopefully people understand power will be back when it’s back, first priority is ensuring everyone is safe!
We are aware of a power outage in the South End affecting customers in the areas of Moonglo, Sunnyside, Long Lake, Jarvi, Lammi and Silver Lake. The cause is unknown and there is no estimated time of restoration (ETR) at this point. Hydro crews are working on the issue.
RESTORED-All customers affected by this morning's outage have been restored. Suspected cause: a fault on an underground 44KV line.
#Thanksforyourpatience
UPDATE- Power has been restored to HSN and a large number of customers. Outage continues for about 800 on Ramsey Lake Road, Walford, Part of Nepahwin. Still no ETR.