Proton Support @ProtonSupport Twitter profile | Pikagi

Pikagi

Proton Support

@ProtonSupport

29,822

Followers

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Following

42

Media

28,045

Statuses

We’re here to answer your questions & provide troubleshooting help for @protonmail @protonvpn @protoncalendar @protondrive Available weekdays from 8am-6pm CEST.

Geneva, Switzerland

https://t.co/GBEqa6Haoa

Joined July 2016

Don't wanna be here? Send us removal request.

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@ProtonSupport

Proton Support

1 year

⚠️ If you lose your password without prior choosing a recovery method, you can lose access to your Proton account. As a privacy-first service, we don't have access to your data. Here’s what you can do to make your account recoverable even if you lose your password: 🧵 (1/5)

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@ProtonSupport

Proton Support

2 years

@Adamfazae13 Hi! It's on top of our priority list to actively fight the censorship attempts by the Iranian government. If you're on Android or iOS, please install the beta version of the app and try the Stealth protocol or WireGuard - TCP to see if you can connect: .

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How do I change VPN protocols?

ProtonVPN employs OpenVPN to guarantee the safety and anonymity of your browsing habits. We also have other protocols and here you can find out how to change VPN protocols.

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@ProtonSupport

Proton Support

2 months

@jediblocmates The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

5 months

The Proton Free plan now comes with up to 5GB on @ProtonDrive (for files) and up to 1GB on @ProtonMail (for email). This applies to both existing and new users. If you have issues taking the steps required for this to take effect on your account, check:

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How to get 5 GB storage for Proton Drive and 1 GB for Proton Mail | Proton

Existing users on a Free plan can unlock 5 GB of total storage for Proton Drive and 1 GB of total storage for Proton Mail. We explain how.

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@ProtonSupport

Proton Support

3 years

Introducing @ProtonSupport , our dedicated customer support channel. We’re happy to provide troubleshooting help and answer any questions you may have about Proton products. Here to assist you every weekday between 8am - 6pm CEST.

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@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible. We will update here and on as soon as we have more information.

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@ProtonSupport

Proton Support

2 months

@Vlad52673095 The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties, but the issue has been identified and are working to bring the service back online as soon as possible. We will update here and on as soon as we have more information:

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@ProtonSupport

Proton Support

2 years

All services have been restored. No emails and no data were lost, but some emails may be delayed. We deeply apologize for the downtime, and we will work to prevent this from happening in the future.

@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible. We will update here and on as soon as we have more information.

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@ProtonSupport

Proton Support

3 years

A while ago, we finished restoring services. We confirm no emails lost, but some may be delayed. Services were down for about 30 minutes for some, but not all users. We apologize deeply for this unexpected downtime and will share technical details after we finish our analysis.

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@ProtonSupport

Proton Support

2 years

There's a bug in @MicrosoftEdge SmartScreen that is wrongly reporting and as dangerous. Please report as not phishing and/or ignore the error. @Microsoft has been contacted to fix the bug. You can also use a different/better browser

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@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates at: .

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@ProtonSupport

Proton Support

2 months

@StarfighterInt1 The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

2 years

On October 30th, 8-9 am UTC+1, we are conducting database maintenance in order to strengthen our infrastructure. Users of all our services will experience downtime lasting up to 1 minute. We apologize for the inconvenience. Updates at:

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Database maintenance 30th October

status.proton.me

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@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties. We are working to bring the service back online as soon as possible. We apologize for the inconvenience. The updates will be shared at .

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@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We're working to bring our service back online as soon as possible. For updates, go here: .

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Technical difficulties

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@ProtonSupport

Proton Support

1 year

We deeply apologize for the downtime last night. Here's a detailed account of what happened, and what we are doing to prevent it from happening in the future: . Thank you for bearing with us.

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Technical difficulties

status.proton.me

@ProtonSupport

Proton Support

1 year

All our services are now back online for all of our users. We confirm that no data or emails have been lost. We apologize for the inconvenience.

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@ProtonSupport

Proton Support

2 years

@nilikm We are sorry to see this. Please report the sender to our anti-abuse team at , and provide all of the evidence you have (email headers, email screenshots with the sender address visible). Thank you for helping us fight the abuse of our platform.

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Report abuse form | Proton

If you witness behavior that violates our terms of service, fill out this form, and we'll investigate and take the appropriate action.

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@ProtonSupport

Proton Support

2 years

@Esqueer_ If you can send us this email with the email headers at abuse @proton .me, we'll be able to look into this because this looks like a terms of service violation.

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@ProtonSupport

Proton Support

2 years

All Proton services are now back to normal. We apologize for the inconvenience:

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Technical difficulties

status.proton.me

@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical issues. Our team is invistigating the issue. The updates will be shared here:

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@ProtonSupport

Proton Support

2 years

@Esqueer_ We are sorry to see this. Please report the sender to our anti-abuse team at , and provide all of the evidence you have (email headers, email screenshots with the sender address visible). Thank you for helping us fight the abuse of our platform.

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Report abuse form | Proton

If you witness behavior that violates our terms of service, fill out this form, and we'll investigate and take the appropriate action.

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@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties. We are working to bring the service back online as soon as possible. We apologize for the inconvenience. The updates will be shared at

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@ProtonSupport

Proton Support

3 years

Save time while protecting your data with the new ProtonMail: - Use the app selector to switch between your emails, schedules and files - Switch between accounts easily - Stay logged in to your account even after closing your browser tab Discover today.

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Save time while protecting your data - Discover the new ProtonMail!

Save time while still protecting your data with the new ProtonMail:- Use the app selector to quickly switch between your emails, schedules and files- Switch ...

www.youtube.com

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@ProtonSupport

Proton Support

3 months

We're currently experiencing technical difficulties affecting some Proton Mail users. We apologize for the inconvenience. Updates here:

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Technical difficulties

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@ProtonSupport

Proton Support

2 years

A while ago, we finished restoring services. We confirm no emails lost, but some may be delayed. We apologize deeply for this unexpected downtime: For details, visit our Status page:

@ProtonSupport

Proton Support

2 years

The issue has now been identified and our team is working on a solution. We apologize for the inconvenience:

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@ProtonSupport

Proton Support

3 months

@xavidegr The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

2 years

The issue has now been identified and our team is working on a solution. We apologize for the inconvenience:

@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties. We are working to bring the service back online as soon as possible. We apologize for the inconvenience. The updates will be shared at

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@ProtonSupport

Proton Support

2 years

Some users may be experiencing issues accessing Proton services. Our team is aware and looking into it. We're working to resolve the issue as soon as possible, and will share more updates as soon as we have more information:

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@ProtonSupport

Proton Support

2 months

We're aware of intermittent network issues affecting some Proton Mail web users. Updates will be shared at:

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@ProtonSupport

Proton Support

2 years

We apologize for the current situation. The emails are not lost, but some of them may be delayed. We are working on the issue and hope to fully restore our services shortly. We’ll continue sharing updates here as we get them.

@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties, but the issue has been identified and are working to bring the service back online as soon as possible. We will update here and on as soon as we have more information:

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@ProtonSupport

Proton Support

1 year

We are currently undergoing maintenance in order to eliminate several bugs left from yesterday's maintenance. Users of @ProtonMail , Proton Calendar & @ProtonDrive may experience intermittent issues as a consequence. We apologize for the inconvenience: .

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Scheduled maintenance, May 11th, 2023

status.proton.me

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@ProtonSupport

Proton Support

1 month

We are currently experiencing technical difficulties affecting some of our Proton users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates will be shared at:

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@ProtonSupport

Proton Support

3 months

@BTCs_ @ProtonMail @andyyen We do not disable accounts related to crypto, that's completely false as we ourselves accept crypto payments. However, all accounts are required to follow our ToS and not engage in abusive or illegal activities.

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@ProtonSupport

Proton Support

3 months

@NoVA_Campaigns Hi there, Proton VPN is based in Switzerland. We’re not subject to any legal requirements to log your internet activity, and we can’t be compelled to start logging either. Our no-logs policy has also been independently audited.

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@ProtonSupport

Proton Support

1 year

Earlier today we have performed emergency maintenance on our caching system to prevent issues such as the ones occurring the previous days. Thank you for bearing with us. More information: .

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@ProtonSupport

Proton Support

3 years

Did you know that you can personalize the look & feel of your @ProtonMail inbox? Choose between 6 different fresh and sleek themes, and adapt the inbox layout to your liking. Make your inbox yours:

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@ProtonSupport

Proton Support

2 years

@fmasseffect In terms of server loads, even if a server is under 100% load, you should still be able to connect in order to secure your connection and bypass the restrictions. Also, try switching to the Stealth protocol to see if this helps you connect:

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How do I change VPN protocols?

ProtonVPN employs OpenVPN to guarantee the safety and anonymity of your browsing habits. We also have other protocols and here you can find out how to change VPN protocols.

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@ProtonSupport

Proton Support

2 years

Presently, most services are online, but not completely stable. Some @ProtonVPN users may have trouble logging in or connecting to VPN servers. Our engineers are still working on stabilizing all services. Updates can be found at .

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@ProtonSupport

Proton Support

3 months

@lopp We’re looking into this one, thanks for your patience!

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@ProtonSupport

Proton Support

2 years

Our engineering team is working on a database performance issue which is impacting Proton services. We are working on bringing the service back online as soon as possible and will share updates as soon as we have them here and at .

@ProtonSupport

Proton Support

2 years

We apologize for the current situation. The emails are not lost, but some of them may be delayed. We are working on the issue and hope to fully restore our services shortly. We’ll continue sharing updates here as we get them.

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@ProtonSupport

Proton Support

3 years

The new ProtonMail helps you find and manage your contacts easily without having to leave your inbox. You can email one or more recipients directly from a list, add new contacts, or import your contacts effortlessly. Discover today:

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Manage your contacts easily from your inbox - Discover the new...

The new ProtonMail helps you find and manage your contacts easily without having to leave your inbox. You can email one or more recipients directly from a li...

www.youtube.com

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@ProtonSupport

Proton Support

3 years

Our services are unavailable for some users at this time — we’re very sorry for the inconvenience. Our teams are aware and looking into it, and we will update as soon as we have more details.

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@ProtonSupport

Proton Support

1 year

@PlagueAug1963 Our Free tier is subsidized by our paying users, and has the same security and privacy features as the paid plans. Paid plans, however, provide access to more servers and additional features.

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@ProtonSupport

Proton Support

2 months

@SolanaFloor @ProtonMail The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

1 year

Tomorrow, on May 10th, between 9:00 and 12:00 CEST, we are conducting maintenance in order to strengthen our infrastructure. Some users of @ProtonMail , @ProtonDrive , @ProtonCalendar might experience degraded performance. We apologize for the inconvenience.

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Scheduled maintenance, May 10th, 2023

status.proton.me

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@ProtonSupport

Proton Support

2 years

In order to restore long-term stability & permanently resolve issues Proton users experienced the past two days, we will be conducting emergency maintenance on our core database throughout the day today: (1/2)

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@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical issues. Our team is invistigating the issue. The updates will be shared here:

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Technical difficulties

status.proton.me

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@ProtonSupport

Proton Support

2 years

Proton Mail mobile apps are are now operational again, and so is Proton Calendar. We'll keep updating you here, and on Proton Status: and We apologize for the inconvenience.

@ProtonSupport

Proton Support

2 years

We are currently experiencing some technical difficulties, but the issue has been identified and are working to bring the service back online as soon as possible. We will update here and on as soon as we have more information:

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@ProtonSupport

Proton Support

3 years

@wasilalitaha Feel free to contact us in a DM or at , and we will be happy to respond to any support questions you may have:

Send us a private message

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@ProtonSupport

Proton Support

2 years

Today's maintenance has been successful. About 25% of our users were affected. The downtime took about 6 minutes, between 7.30 and 7.36 AM UTC+2. We can confirm no emails have been lost. We apologize for the inconvenience.

@ProtonSupport

Proton Support

2 years

On August 31st, 7-8 am UTC+2, we are conducting maintenance in order to strengthen our infrastructure. Some users of our services (all except for Proton VPN) will experience downtime lasting around 5 minutes. We apologize for the inconvenience. Info at:

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@ProtonSupport

Proton Support

1 year

We've just experienced a brief technical problem with @ProtonMail web app, but it's been resolved. The downtime lasted 5 minutes. No data has been lost. Please refresh your browser tab and you should be able to reach our services again. We apologize for the inconvenience.

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@ProtonSupport

Proton Support

2 years

Due to high demand, additional free server capacity will be coming online later today. Thank you for your patience. Free users may need to try a few different free servers to connect. Paid servers are unaffected and are capable of maximum speeds.

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@ProtonSupport

Proton Support

1 year

Today's maintenance has been completed successfully. The downtime took 1 minute and 58 seconds. We apologize for the inconvenience.

@ProtonSupport

Proton Support

1 year

On June 22nd, at 9 am CEST, we are conducting scheduled maintenance in order to strengthen our infrastructure. As a result, about 2.5% of Proton users will experience downtime lasting about 3 minutes. We apologize for the inconvenience. Updates: .

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@ProtonSupport

Proton Support

1 year

Earlier today, Proton services were unavailable for some users due to a hardware failure. No data or emails were lost, but some users were impacted for up to 10-15 minutes. We have now taken steps to prevent reoccurrence. More details can be found here:

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Technical difficulties

status.proton.me

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@ProtonSupport

Proton Support

2 years

@nilikm If you could please send us any evidence such as email headers and email screenshots with the email address to or abuse @proton .me, we would appreciate it. (1/2)

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Report abuse form | Proton

If you witness behavior that violates our terms of service, fill out this form, and we'll investigate and take the appropriate action.

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@ProtonSupport

Proton Support

1 year

All our services are now back online for all of our users. We confirm that no data or emails have been lost. We apologize for the inconvenience.

@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We're working to bring our service back online as soon as possible. For updates, go here: .

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@ProtonSupport

Proton Support

3 months

@NexusVoyager Due to the high demand, the load on our infrastructure would be higher than predicted if free Mail accounts were to have access. We decided to provide a high-quality service to the users who make Proton possible with their subscriptions, rather than a low-quality one to everyone.

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@ProtonSupport

Proton Support

1 month

This issue is now resolved, let us know if you're still experiencing any issues.

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@ProtonSupport

Proton Support

1 year

Proton Drive and Proton VPN are now back online, and we are working on a fix for other services. Updates here: .

@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates at: .

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@ProtonSupport

Proton Support

2 years

If there is a Twitter outage, please note that you can always check the status of our services at You can also contact our support team at . Find us on our other social channels in the thread below. ⬇️

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The Proton Support | Proton

Welcome to the official support of Proton.

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@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We're working to bring our service back online as soon as possible. For updates, please check: .

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Technical difficulties

status.proton.me

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@ProtonSupport

Proton Support

2 months

@Xoxe The name/address of the suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

7 months

To strengthen our infrastructure, we'll be conducting maintenance tomorrow, Sunday, December 10, between 8 - 9 AM CET. All our users will experience downtime with our services lasting less than one minute. We apologize for the inconvenience. More info: .

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Service Maintenance, December 10th

status.proton.me

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@ProtonSupport

Proton Support

2 years

@Seeyedkhandan Sorry to hear that. Make sure to check for new updates regularly, as we release a new fix for the current censorship in practically every new version of the app, and we hope to improve the situation and enable our Iranian users to connect very soon.

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@ProtonSupport

Proton Support

1 year

All our services are back online except for Proton Mail Bridge. We recommend using the web or mobile apps to access your account instead for a time. More: . We confirm no data has been lost & apologize for the inconvenience. (1/2)

@ProtonSupport

Proton Support

1 year

We are currently experiencing technical difficulties affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates at: .

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@ProtonSupport

Proton Support

2 years

Today's maintenance has been successful. The downtime took about 5 minutes, between 9.20 and 9.25 AM UTC+2. We can confirm no emails have been lost. We apologize for the inconvenience.

@ProtonSupport

Proton Support

2 years

This weekend we will be conducting maintenance in order to strengthen our infrastructure and reduce risk of downtime in the future. It may cause intermittent issues to some users 7-9 am UTC+2 on Saturday, July 30th, and 9-10 am on Sunday, July 31st. Info:

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@ProtonSupport

Proton Support

1 year

We are currently undergoing maintenance in order to strengthen our infrastructure. Users of @ProtonMail , Proton Calendar & @ProtonDrive might experience intermittent issues as a consequence. We apologize for the inconvenience: .

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Service maintenance 16th May

status.proton.me

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@ProtonSupport

Proton Support

1 year

On June 20th, at 8.30 am CEST, we are conducting scheduled maintenance in order to strengthen the infrastructure for @ProtonDrive . As a result, all Drive users will experience downtime lasting about 1 minute. We apologize for the inconvenience. Updates:

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Proton Drive maintenance, June 20th

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@ProtonSupport

Proton Support

9 months

In order to strengthen our infrastructure, we'll be conducting maintenance on Thursday, 12th October, between 8:00 and 9:00 a.m. CEST. As a result, some Proton Mail users may be unable to manage their accounts for about 2 minutes. More info:

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Service maintenance, October 12th

status.proton.me

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@ProtonSupport

Proton Support

1 year

Today's maintenance was completed successfully at 9 am. The downtime lasted slightly longer than expected (5 minutes) and @ProtonDrive users could have experienced intermittent issues between 8.40 am and 9.00 am. We apologize for the inconvenience.

@ProtonSupport

Proton Support

1 year

On June 20th, at 8.30 am CEST, we are conducting scheduled maintenance in order to strengthen the infrastructure for @ProtonDrive . As a result, all Drive users will experience downtime lasting about 1 minute. We apologize for the inconvenience. Updates:

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@ProtonSupport

Proton Support

2 years

Why bother installing a #VPN app on each device when you can set up a #ProtonVPN connection on a #router to protect your entire household? To do so, you simply need a router that supports the OpenVPN protocol. Read this detailed guide:

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Why you should set up a VPN on your router (and how to do it) | Proton

Setting up a VPN on your router automatically protects all the network traffic from your home or workplace.

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@ProtonSupport

Proton Support

8 months

In order to strengthen our infrastructure, we'll be conducting maintenance on tomorrow, Thursday, December 7, between 8:00 - 10:00 AM CET. Some Proton Mail and Proton VPN users may experience downtime lasting less than 2 minutes. More info: .

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Service Maintenance, December 7th

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@ProtonSupport

Proton Support

3 months

Thanks for your patience everyone, there was a massive power outage and service was restored within 20 minutes, more details at:

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Technical difficulties

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@ProtonSupport

Proton Support

9 months

In order to further strengthen our infrastructure, we will be conducting a database intervention on October 26th between 8:00 and 9:00 a.m. CEST. As a result, some Proton Mail users may be unable to manage their inboxes for up to 2 minutes: More here: .

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Service maintenance, October 26th

status.proton.me

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@ProtonSupport

Proton Support

3 years

Having trouble configuring ProtonMail Bridge with Outlook on Windows? Server settings showing ? We did all we could; this is a problem on Outlook's end. If you've been affected, please share the issue with @MicrosoftHelps so they can address it. Thanks!

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@ProtonSupport

Proton Support

1 year

Proton Mail Bridge is now back online, however the email delivery and sync will be slower than usual on this service for the next few hours: . We apologize for the inconvenience.

@ProtonSupport

Proton Support

1 year

All our services are back online except for Proton Mail Bridge. We recommend using the web or mobile apps to access your account instead for a time. More: . We confirm no data has been lost & apologize for the inconvenience. (1/2)

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@ProtonSupport

Proton Support

1 year

Proton Mail delivery is now back to normal. We apologize for the inconvenience. We confirm no emails or other data have been lost, but some may still be delayed:

@ProtonSupport

Proton Support

1 year

Currently, we are experiencing issues with mail delivery. We are looking into it and hope to provide a fix soon. Some emails may be delayed, but they will be delivered. Updates:

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@ProtonSupport

Proton Support

1 year

Currently, we are experiencing issues with mail delivery. We are looking into it and hope to provide a fix soon. Some emails may be delayed, but they will be delivered. Updates:

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@ProtonSupport

Proton Support

1 year

Today's maintenance has been completed. We can confirm that no emails or data have been lost. We apologize for the inconvenience.

@ProtonSupport

Proton Support

1 year

We are currently undergoing maintenance in order to eliminate several bugs left from yesterday's maintenance. Users of @ProtonMail , Proton Calendar & @ProtonDrive may experience intermittent issues as a consequence. We apologize for the inconvenience: .

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@ProtonSupport

Proton Support

2 months

This issue should now be resolved, thanks for your patience!

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@ProtonSupport

Proton Support

11 months

On Tuesday, August 15th, between 8.00 and 9.00 am CEST, we will be conducting database maintenance to improve our infrastructure. It will result in a 1-2 minute long downtime for some @ProtonMail and @ProtonDrive users: . Apologies for the inconvenience.

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Service maintenance 15th August '23

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@ProtonSupport

Proton Support

1 year

On 2023-01-28, between 8:30 and 8:35 CET, we are conducting scheduled maintenance in order to strengthen our infrastructure. As a result, our users will experience downtime lasting a few minutes. We apologize for the inconvenience.

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Scheduled Maintenance 2023-01-28

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@ProtonSupport

Proton Support

11 months

On Sunday, August 20th, between 8.00 and 9.00 am CEST, we will be conducting maintenance that will affect all of our services. It will result in a 2-minute downtime. We apologize for the inconvenience. For updates, check our status page: .

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Service maintenance 20th August '23

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@ProtonSupport

Proton Support

2 years

On August 31st, 7-8 am UTC+2, we are conducting maintenance in order to strengthen our infrastructure. Some users of our services (all except for Proton VPN) will experience downtime lasting around 5 minutes. We apologize for the inconvenience. Info at:

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@ProtonSupport

Proton Support

1 year

Today's maintenance is now complete. We apologize again for the inconvenience.

@ProtonSupport

Proton Support

1 year

We are currently undergoing maintenance in order to strengthen our infrastructure. Users of @ProtonMail , Proton Calendar & @ProtonDrive might experience intermittent issues as a consequence. We apologize for the inconvenience: .

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@ProtonSupport

Proton Support

2 years

Yesterday's maintenance has been successful. The downtime took about 1 minute, between 8:19 and 8:20 AM UTC+2. We can confirm no data or emails have been lost. We apologize for the inconvenience.

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Database maintenance 30th October

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@ProtonSupport

Proton Support

2 years

On October 30th, 8-9 am UTC+1, we are conducting database maintenance in order to strengthen our infrastructure. Users of all our services will experience downtime lasting up to 1 minute. We apologize for the inconvenience. Updates at:

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@ProtonSupport

Proton Support

2 years

Today's maintenance has been successful. The downtime took about 3 minutes between 8.10 and 8.13 AM UTC+2. No emails lost. Apologies for the inconvenience. We are conducting another one on July 31st, 9-10 am UTC+2, to further improve our infrastructure.

@ProtonSupport

Proton Support

2 years

This weekend we will be conducting maintenance in order to strengthen our infrastructure and reduce risk of downtime in the future. It may cause intermittent issues to some users 7-9 am UTC+2 on Saturday, July 30th, and 9-10 am on Sunday, July 31st. Info:

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@ProtonSupport

Proton Support

2 years

Today's maintenance has been completed successfully. The downtime for the affected users (11%) took 6 minutes, between 8:26 and 8:32 am, GMT+1. We apologize for the prolonged duration, we discovered an error that needed to be fixed. We can confirm no data was lost.

@ProtonSupport

Proton Support

2 years

On Dec 8th, between 8 and 9 am GMT+1, we are conducting a scheduled maintenance in order to strengthen our infrastructure. A small section of our users will experience downtime lasting about 1 minute. We apologize for the inconvenience.

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@ProtonSupport

Proton Support

2 years

We will try to keep user disruption to a minimum, but you may experience sporadic service interruptions. We apologize for performing maintenance on a weekday, but these changes are necessary to ensure long term stability: (2/2)

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@ProtonSupport

Proton Support

2 years

Due to a network equipment failure during a planned intervention which should not have affected our users, some of our services were unavailable between 9:07 and 9:27 GMT+2. We apologize for the inconvenience.

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@ProtonSupport

Proton Support

1 year

Today's maintenance was completed successfully at 9:13 am CEST.

@ProtonSupport

Proton Support

1 year

On June 29th, at 8.30 am CEST, we are conducting maintenance to strengthen our infrastructure. All @ProtonCalendar users will experience 1-minute downtime, followed by another one affecting 15% of @ProtonMail users. Apologies for the inconvenience.

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@ProtonSupport

Proton Support

2 years

Our team has deployed the fix to the service interruptions, so please try refreshing your browser if you are still seeing an error message. We confirm no data has been lost. We apologize for the inconvenience.

@ProtonSupport

Proton Support

2 years

We are currently experiencing minor service interruptions. 20% of our users are affected. We apologize for the inconvenience. Updates at: .

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@ProtonSupport

Proton Support

2 months

@realTonalDrum The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

8 years

First look at embedded images in @ProtonMail

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@ProtonSupport

Proton Support

2 months

@ashokasec The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

18 days

@fortysevenfx Hi! Spreadsheets support is planned for the future. Stay tuned to our social media channels for updates!

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@ProtonSupport

Proton Support

2 months

@liberlion17 Note that the title is misleading - the user was in fact identified using the information shared by Apple, not us. The user's email content remains private, protected by zero-access encryption, which is something Gmail doesn't provide.

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@ProtonSupport

Proton Support

2 months

@0xblacklight The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.

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@ProtonSupport

Proton Support

2 years

Lastly, the Proton Drive Windows client has now been released in beta. While the Proton Drive Windows client is only available to small number of Proton Lifetime users, we are working on developing the app and expanding the access over the upcoming months. (3/3)

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@ProtonSupport

Proton Support

2 years

Our maintenance upgrades are progressing as planned. Bear with us as some sporadic disruptions will continue till the fixes are fully deployed. Check for the latest.

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