Amazon Seller Help @amznsellerhelp Twitter profile

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Amazon Seller Help

@amznsellerhelp

2 years

Welcome to the Official Twitter for Amazon Seller Help. Visit Seller Central for resources and @ us with your questions.

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Amazon Seller Help

@amznsellerhelp

5 months

Hello Sellers, Allow me to introduce myself- I’m Alex, your dedicated Community Manager here at Amazon. As a part of this dynamic team, my mission is clear: to ensure that your selling experience is nothing short of exceptional. -Alex

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Amazon Seller Help

@amznsellerhelp

1 year

Hi, I'm Kim, and I am a Community Manager at Amazon 👋! Nice to virtually meet you! My life calling has been to help people, so I am always looking for opportunities to offer a helping hand. That is what makes being a Community Manager, so rewarding. What is your life calling?

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Amazon Seller Help

@amznsellerhelp

1 year

Hi everyone! I’m Connor, a Community Manager at Amazon. I am here to support the seller community and find solutions for your questions. I don’t take no as an answer and I will do what I can to help. Always open to feedback and ways to improve our interactions. -Connor🏂

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Amazon Seller Help

@amznsellerhelp

2 years

@danidonovan Hello, we'd like to take a closer look. Please DM us your Merchant token ID, the current Seller Central case ID(s) you’ve opened, and which marketplace you're selling out of (.com, .co, .uk, etc.). Find your Merchant ID here: . Thanks – Linda

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Amazon Seller Help

@amznsellerhelp

2 years

We are here to improve your Amazon selling experience by: ✅ Giving you the tools to grow your business ✅ Announcing new features, updates, and policies ✅ Sharing best practices from your selling community

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Amazon Seller Help

@amznsellerhelp

1 year

This month we want to show our appreciation for our Amazon Community Managers ❤️! Without them, we could not provide 24 hour weekly support to sellers via social media. Each week one CM will tweet about themselves, so you can get to know them better! Look out for our posts 👀

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Amazon Seller Help

@amznsellerhelp

1 year

@emmafletcher Hi there - You're able to report this in Seller Central, as we created a path to do so when strange buyer activity like this happens., if you look up suspicious buyer activity. Best, Jack.

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Amazon Seller Help

@amznsellerhelp

3 months

We are currently experiencing an issue that is impacting the ability to access all or parts of Seller Central. Our engineers are actively engaged in resolving this issue.

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Amazon Seller Help

@amznsellerhelp

1 year

Hi everyone! I’m Yujiro, Community Manager at Amazon. I’m super excited to be a part of this community and lend a helping hand to all our Selling Partners! How can I help?

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Amazon Seller Help

@amznsellerhelp

3 months

@w00tw00tw00t1 The low-inventory-level fee will not apply to any of your ASINs that have sold less than 20 units in the past 7 days. This calculation is specific to each seller. - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

@ColeSouth Hi there, thanks for bringing this to our attention. Could you DM us with some more specific details? We want to pass this on internally to get it looked at. Thanks! - Ron

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Amazon Seller Help

@amznsellerhelp

1 year

Hello everyone, it’s Aly, and I’m a Community Manager at Amazon. I’ve always loved helping people and interacting with like-minded individuals, and this community gives me that space. 🤗 Let me know how I can help you, and I'll dive right in! 💪

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Amazon Seller Help

@amznsellerhelp

1 year

Why pay for an FBA course🤷‍♀️? Check out the free resources like the FBA playlist below. At least start at the source. 😇 -Ron #amazonfbasellers #amazonfbalife

How Fulfillment by Amazon (FBA) works

Learn how to use Amazon FBA to offer Prime shipping to your customers and have Amazon pick, pack, and ship orders on your behalf. In this video, you’ll learn...

www.youtube.com

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Amazon Seller Help

@amznsellerhelp

2 years

If your selling account has been deactivated, don't fret! You may be eligible for reinstatement. Learn how to appeal an account deactivation or listing removal:

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Amazon Seller Help

@amznsellerhelp

1 year

Hey, it’s Tom 👋! I am a Community Manager at Amazon, and I am most proud of how my team has grown. We have made great strides to be an asset to all sellers. We want to keep growing, so tell us what we can do to get even better!

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Amazon Seller Help

@amznsellerhelp

1 year

If your selling account has been deactivated, you may be eligible for reinstatement. You can appeal for reinstatement by providing us with a plan of action to correct the issues that contributed to the enforcement action. For more info, go to .

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Amazon Seller Help

@amznsellerhelp

1 year

Hello sellers, it's Sam👋, and I’m a Community Manager at Amazon! The best thing about being a part of this team is seeing how committed everyone is to making a difference - as we like to say: “we're here to help”!

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Amazon Seller Help

@amznsellerhelp

1 year

#NationalTakeYourDogtoWorkDay 🐶 Here is Iris, honorary Community Manager, and she has something to ask our Amazon selling paw-tners today. Have you registered for Amazon Accelerate 2023 yet? If not, register here: ! -Aly

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Amazon Seller Help

@amznsellerhelp

4 months

Hello, howdy! This is Arish, a Community Manager here at Amazon. I am thrilled to be part of this community, working to make your selling experience excellent. Whenever you need help, I’m just a tweet away! -Arish

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Amazon Seller Help

@amznsellerhelp

2 years

Ding Ding! Welcome to class everyone 👨‍🎓! This week’s class is Seller Central 101. We will be dropping tips, links, and resources to help you understand and navigate Seller Central. Turn on your post notifications and get ready for what's to come.

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Amazon Seller Help

@amznsellerhelp

2 years

A Plan of Action gives Amazon confidence that you will address the identified account health issue and help us make a reinstatement decision on your account or listing. Click the link to learn how to create and submit a POA:

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Amazon Seller Help

@amznsellerhelp

2 years

If your Amazon selling account has been deactivated, and you believe your deactivation is an error, please visit the following page for step-by-step guidance on how to appeal for reinstatement:

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Amazon Seller Help

@amznsellerhelp

1 year

Hi everyone! I’m Vincent, a Community Manager at Amazon. I’m here to help create a great Seller experience for you. Let us know how we can help support your business. What’s your biggest Win as an Amazon seller this year? - Vincent

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Amazon Seller Help

@amznsellerhelp

1 year

Hey everyone! I’m Violet and I find myself trying to help people as much as I can, at work and in life in general. When I’m not answering questions I’m in the background looking to see how we can improve our processes. How can I help? - Violet

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Amazon Seller Help

@amznsellerhelp

11 months

Greetings from Seattle! Who’s here for #AmazonAccelerate ?! Come visit our Amazon Forums and Social team at the Accelerate Pavilion. Grab some swag and connect with some of our Community Managers! 🤝 Register now:

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Amazon Seller Help

@amznsellerhelp

1 year

Hi, it’s Linda 👋! I am a Community Manager at Amazon and I am excited to see our seller community share their learnings with one another. We want to not only continue supporting our sellers but also share great resources to be better together!

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Amazon Seller Help

@amznsellerhelp

1 year

@cleartheshelf Hot takes, cold takes, lukewarm takes - we're here for them all! We know processes can go smoother at times, and there are gaps that can be improved. One step at a time, right? Recognition is not going to our heads. Here to stay + keep trying to help our selling partners. - Ron

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Amazon Seller Help

@amznsellerhelp

24 days

Hey there! I'm Thea, Community Manager at Amazon, and I am ready to help make your selling adventures smooth and successful. Need some advice or encouragement? Just send a tweet our way! -Thea

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Amazon Seller Help

@amznsellerhelp

2 years

How long have you been an Amazon Seller? Post your answers in the comments! ✅ 0-1 Years Selling on Amazon (I’m a Newbie) ✅ 1-5 Years Selling on Amazon (I know my way around) ✅ 5+ Years Selling on Amazon (I’m a Pro)

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Amazon Seller Help

@amznsellerhelp

2 years

Your first step to seller success is having the right resources. Each week of April we will be featuring an Amazon Seller “Tool of the Week” to support you in soaring your sales!

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Amazon Seller Help

@amznsellerhelp

11 months

How are you liking Day 1 of #AmazonAccelerate ? What has been your favorite part? We’re here at The Hub at the Accelerate Pavilion on Level EX. Come say hi and connect with us! 👋

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Amazon Seller Help

@amznsellerhelp

2 years

Want to increase your Account Health Rating ⬆️? Your AHR will increase as you successfully fulfill orders and address outstanding policy violations via the Account Health page in Seller Central, either by appealing them or disputing them if you think we made an error.

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Amazon Seller Help

@amznsellerhelp

2 years

@Molson_Hart Hmm... honestly, not too sure! We'll be honest and say you're the first to ask. However, we've seen many sellers use emojis next to their display names, like 🦋, ✅, 💙, for example. We'll ask around though. Are any of our other sellers able to chime in? Thanks. -Aly

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Amazon Seller Help

@amznsellerhelp

1 year

Tom here! 🙋‍♂️ Facing an Account Health listing violation, but weren’t sure how to appeal it? 🤔 You’re not alone! Let's walk through three tips for writing an Account Health appeal (formally called a plan of action):

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Amazon Seller Help

@amznsellerhelp

1 year

Complete an appeal questionnaire to reinstate selling privileges. It must answer the following: ✔️ What was the root cause that led to the issue? ✔️ What actions have you taken to resolve the issue? You can view the issues that led to deactivation on the Account Health page.

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Amazon Seller Help

@amznsellerhelp

2 years

@Molson_Hart You'll probably need to find the ASCII code for the actual emoji and input it that way. Web browsers that are able to read the code will display it as the flag. Incompatible browsers (like Safari to Google, etc.) would just display the code itself. -Aly

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Amazon Seller Help

@amznsellerhelp

2 years

Violations can be removed from your Account Health page if: 1️⃣ You dispute it, and we confirm that the violation was an error. 2️⃣ The rights owner retracts an intellectual property complaint. 3️⃣ You appeal, and we determine that you did not intentionally violate our policies.

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Amazon Seller Help

@amznsellerhelp

1 year

Hello, you’ve reached Lou, Community Manager at Amazon. I’m not able to come to the phone right now, because I’m out on the field, going to bat for our Sellers, and advocating on your behalf. Leave me a message below, and I’ll get back to you soon! - Lou 📞⚾

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Amazon Seller Help

@amznsellerhelp

4 months

@brandonseibert Hey now, let's give Michael a break 😉: Ron said he's due for a quiet day! - Alex

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Amazon Seller Help

@amznsellerhelp

1 year

@emmafletcher The feature we are referencing is newer, and accounts for situations just like this. Best of luck! Jack

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Amazon Seller Help

@amznsellerhelp

9 months

@ShinghiD Thinking there may need to be at minimum, a 1-pager written on social media escalations for Ads in 2024. I'll make sure the seller experience noted here is passed on. @michaelpatron0 's email inbox screenshot actually got some traction the other week with that team. - Ron

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Amazon Seller Help

@amznsellerhelp

1 year

❓ If my Account Health Rating is “At risk,” does that mean my account will be deactivated? If you do not address the violations in a timely manner, and we are not able to reach you to help proactively address these violations, the account will most likely be deactivated.

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Amazon Seller Help

@amznsellerhelp

2 years

What is Amazon looking for on your appeal documents? This video will help to explain what information you need to provide in order to have your listings or selling privileges reinstated:

What Amazon is Looking for on Your Appeal Documents when your Listing...

This video goes over what type of documentation you need to submit to Amazon when your listing or account is suspended.- Register to Sell on Amazon: https://...

www.youtube.com

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Amazon Seller Help

@amznsellerhelp

3 months

Hey everyone, it's Aly checking in! 🙋‍♀️ I have really enjoyed the past two years of interacting with the Seller Community. Please let me know how I can continue to help you all grow (or launch) your Amazon seller business! 🚀

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Amazon Seller Help

@amznsellerhelp

1 year

Survey says you all want more tweets about Account Health! So, we are here to deliver. Stay tuned this month for information on everything from understanding your Account Health Rating to addressing violations.

Amazon Seller Help

@amznsellerhelp

1 year

What are some topics that you would like to see us focus on next month? Vote below! ⬇️

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Amazon Seller Help

@amznsellerhelp

22 days

🚀 Ready to skyrocket your sales with Amazon? Follow this thread for tips to help you reach new heights! 🧵 (1/11)

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Amazon Seller Help

@amznsellerhelp

1 year

Hey Sellers 👋! It’s Vincent! Have you ever had your listing removed or account deactivated due to a policy violation? If so, watch this video to learn how to locate, appeal, or dispute a policy violation notice:

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Amazon Seller Help

@amznsellerhelp

1 year

Did you know? If you receive a return in a used, damaged, or defective condition, you can charge a restocking fee from the buyer. Here’s how: 1️⃣ Go to 'Orders' 2️⃣ Click 'Manage return' & select your order 3️⃣ Click 'Issue refund' > 'Charge restocking fee'

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Amazon Seller Help

@amznsellerhelp

7 months

👋 Hello, hello! I’m Penny, your dedicated Community Manager; here to foster connections, spark conversations, and help Selling Partners thrive! 🌐✨ Let's engage, share ideas, and build something amazing together. 🚀 Got questions or just want to chat? I'm all ears. -Penny

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Amazon Seller Help

@amznsellerhelp

1 year

Did you know as an #AmazonSeller you can get an express payout 💰? Express Payout allows eligible US store sellers to receive their payouts within 24 hours instead of the current 3-5 business days delivery quote. For more info, click:

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Amazon Seller Help

@amznsellerhelp

1 year

@GanimCorey 100%. Amazon seller, or even any business owner wants to plan not just short term, but long term. Just because someone's thinking something specific now, doesn't mean it's not going to change as time progresses. Key is having that headspace to allow for change to occur. - Ron

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Amazon Seller Help

@amznsellerhelp

1 year

@mooreflippin (1/2) Great question, Mia. The response, however, is not so cut and dry. You and your boyfriend may maintain separate businesses, but since you live together, the accounts may technically be marked as related per our Multiple Account Policy. -Lou

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Amazon Seller Help

@amznsellerhelp

2 years

Looking for a way to engage with a community of Amazon sellers? Check out the Seller Forums!

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Amazon Seller Help

@amznsellerhelp

2 years

Have a question regarding your account or need further assistance? Follow these steps to contact Seller Support:

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Amazon Seller Help

@amznsellerhelp

2 years

@Molson_Hart We've spent about 20 minutes trying to figure it out on our own test account using a web browser, with no luck. We even looked up how to use unicode in text fields, to no avail. -Aly

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Amazon Seller Help

@amznsellerhelp

2 years

Check your account health status with our new Account Health Rating (AHR) feature. AHR helps you monitor your account based on your adherence to Amazon’s selling policies.

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Amazon Seller Help

@amznsellerhelp

2 years

@Molson_Hart *Taking notes* ✍️ ✍️ - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

@gautam13 We reinstated your account providing a second chance due to your effort to address these violations and follow our policies going forward. We do not plan to reinstate reviews you obtained abusively, including those that were driven by fraudulently obtained traffic and sales.(2/2)

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Amazon Seller Help

@amznsellerhelp

5 months

🗣️ Shout out to all the new Amazon sellers! To help you succeed in your selling experience, here are some videos to get you started. The following video series show an overview of Seller Central's settings, functionality, and tools:

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Amazon Seller Help

@amznsellerhelp

1 year

Seller accounts are deactivated when they do not comply with the performance rates defined in the program policy “Monitor your account health.” Learn how to maintain great Account Health below 👇

Amazon Account Health overview

Get an introduction to the Account Health dashboard in Seller Central. Learn the terms and metrics associated with Account Health, and get tips for maintaini...

www.youtube.com

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Amazon Seller Help

@amznsellerhelp

2 years

@Molson_Hart Hi there. The seller just added the ASCII character at the end of their name/seller display name. It does not violate our ToS for this specific use. However, it's best practice to follow our Content Guidelines . Thanks. -Aly

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Amazon Seller Help

@amznsellerhelp

23 days

@michaelpatron0 @michaelpatron0 Can I just have AWS AI write my POA? 😬 All joking aside, the pricing is being reviewed by the proper team right now. Will keep you updated via DMs if there's anything else. - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

Your Cancellation Rate (CR) could impact your seller status. Maintain a CR under 2.5% to keep your account healthy. Learn more at:

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Amazon Seller Help

@amznsellerhelp

5 months

@new_newtv40537 Hi there, if you need assistance with your Amazon seller account, you are welcome to send us a message so that we can further assist you. -Connor

Send us a private message

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Amazon Seller Help

@amznsellerhelp

2 years

The Listing Quality page highlights ways to: ✅ Maximize your product discoverability ✅ Identify and fix listing issues ✅ Improve Detail page experience ✅ Aid in customer returns

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Amazon Seller Help

@amznsellerhelp

1 year

Hello! I’m Manny, one of the Community Managers at Amazon. I’m here to support Sellers and hope to make the Seller experience as best as it can be. Open to feedback on how we can better your experience, just let me know!

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Amazon Seller Help

@amznsellerhelp

1 year

If Two-Step Verification fails, and you can't access your account, you can still try to recover your account. Follow the steps here:

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Amazon Seller Help

@amznsellerhelp

7 months

New year, new goals! What are some of your 2024 resolutions as an #AmazonSeller ?

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Amazon Seller Help

@amznsellerhelp

2 years

Your product detail page can help increase your chances of generating clicks or sales when advertising with Sponsored Products. Here are 11 ways to enhance your detail page:

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Amazon Seller Help

@amznsellerhelp

1 year

How do I improve my Account Health Rating? Your AHR will increase as you successfully fulfill orders. You can also improve your AHR by addressing outstanding policy violations via the Account Health page, either by appealing them or disputing them if you think we made an error.

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Amazon Seller Help

@amznsellerhelp

2 years

Do you know about the Amazon Selling Partner app store? The app store helps you find Amazon approved third-party software that can help automate, manage, and grow your business. Click here for more:

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Amazon Seller Help

@amznsellerhelp

2 years

Looking for a great way to help secure your account? Setup Two-Step Verification to help prevent: ✅ Unauthorized account access ✅ Password theft

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Amazon Seller Help

@amznsellerhelp

1 year

@tadashiroll Hi Derek. Great advice! It's important for Amazon sellers to stay on top of things like this, and to of course, let us or our partner team know if there are any discrepancies or issues. We're happy to help! Kind regards - Aly

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Amazon Seller Help

@amznsellerhelp

2 years

You might ask: What features does the Amazon Seller Mobile App have that Seller Central doesn’t? Check out this video to learn more.

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Amazon Seller Help

@amznsellerhelp

1 year

@alexbishop86 This one's more fun. Seller Support team's always working towards resolution, even if it feels sideways at times. When in doubt, any seller can DM us to ensure it's on the proper path (or ramp in the image's case). - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

Pro Tip: You’ve got an Amazon Selling Coach in your back pocket. Sellers with professional accounts can receive recommendations on inventory, product, and low-price opportunities with an Amazon Selling Coach.

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Amazon Seller Help

@amznsellerhelp

1 year

@michaelpatron0 Impressive! How many sellers do you think have metrics like that? There's even an unlocked, used Fire phone for sale on our site right now. How about we meet in the middle with a Dash button signed by Dharmesh? 😉 - Ron

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Amazon Seller Help

@amznsellerhelp

1 year

Before listing products for Fulfillment by Amazon, it's important to know what is suitable for our fulfillment process and what is unaccepted. For additional product requirements and restrictions, visit:

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Amazon Seller Help

@amznsellerhelp

1 year

@fmckinnon Confirming receipt. We are reviewing and will reply there shortly. -Lou

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Amazon Seller Help

@amznsellerhelp

2 years

Import and export regulations on your mind? Do you have questions on managing your compliance? Check out this Amazon Accelerate session for more info:

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Amazon Seller Help

@amznsellerhelp

1 year

@Molson_Hart Simple answer here is "no", and thanks @michaelpatron0 for beating us to it. Here's the guideline link: . Appreciate the video question though, easy to follow. - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

Save the Date! Learn about our FBA shipment-creation workflow, Send to Amazon, at the Ask Amazon event on June 28, 2022. From 8 a.m. to 5 p.m. (PT) on our US seller forums page, moderators and product-assurance experts will answer your questions.

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Amazon Seller Help

@amznsellerhelp

2 years

It’s almost...Prime time. Are you prepped for #PrimeDay ? Let us know in the comments what your goals are this year.

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Amazon Seller Help

@amznsellerhelp

1 year

What's Intellectual Property (IP) and how do I respond to an IP violation? Check out this post in the Amazon Seller Forums to learn more:

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Amazon Seller Help

@amznsellerhelp

1 year

@biz_tank The key on Twitter is the value-add of sharing knowledge. Amazon sellers seem particularly good at that! Speaking of which, "coffee chugger"? Any good beans I should be trying here myself for some morning coffee? - Ron

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Amazon Seller Help

@amznsellerhelp

2 years

Learn how to sell in Amazon’s store in just 🖐️ minutes. Watch our 5-minute video to get an intro to account creation, product listing, order fulfillment, & payments. Plus, learn about tools & programs like Amazon Brand Registry & Account Health dashboard

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Amazon Seller Help

@amznsellerhelp

6 months

Have questions about drop shipping? Read through this thread for more on Amazon’s Drop Shipping policy. (1/5)

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Amazon Seller Help

@amznsellerhelp

11 months

This tweet is for our 🆕 Amazon sellers! Are you struggling with the identity verification process? Go here to find more information on the documents that you have to provide to create and verify your selling on Amazon account:

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Amazon Seller Help

@amznsellerhelp

1 year

What is the FBA Restock Tool? This tool can help increase conversions and sales for your products, by improving the chances of offering more shipping opportunities. Learn more here:

What is the FBA Restock tool?

Learn how to use the FBA Restock tool to manage your inventory!Learn more: https://youtube.com/playlist?list=PLyrrqKCT7jFIaa2Stqe5rxb6lH6CcbjAH Connect with ...

www.youtube.com

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Amazon Seller Help

@amznsellerhelp

2 years

Removed listing? Deactivated account? We got you! Learn how to locate, appeal, or dispute a policy violation notice, which can help you reinstate your listing or account:

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Amazon Seller Help

@amznsellerhelp

9 months

@ajassy 🚗 Alexa, find me a car with a sunroof, good mileage, and a sense of humor. Amazon, taking ‘drive-thru’ to a whole new level! 🤖 -Connor

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Amazon Seller Help

@amznsellerhelp

7 months

Secure approval to sell a product, category, or brand with the right invoice. 🧾 Learn more here:

Invoice requirements for when you apply to sell

Learn about invoice requirements you’ll need when you apply to sell a restricted product or within a restricted category in the Amazon store.Learn more: http...

www.youtube.com

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Amazon Seller Help

@amznsellerhelp

2 years

This and every season, we’re thankful for you! What are you thankful for? Let us know in the comments!

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Amazon Seller Help

@amznsellerhelp

4 months

Received an A-to-z Guarantee Claim that you would like to appeal? Learn how to do so in this thread ⬇️ (1/7)

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Amazon Seller Help

@amznsellerhelp

5 months

Embrace the luck of the season and turn your selling dreams into reality! Happy St. Patrick's Day! 🍀

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Amazon Seller Help

@amznsellerhelp

1 year

@wifiastronautt Can we join in? Good morning, Monday!! Espresso shots: pulled. Water: sipped. Teeth: brushed. - Ron

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Amazon Seller Help

@amznsellerhelp

1 year

So you want to remove a customer review? ❌ Our friends over at Amazon Seller Forums created an article to answer many of the frequently asked questions we see for managing customer reviews. Check it out here:

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Amazon Seller Help

@amznsellerhelp

2 years

School is in session and Seller University is better than ever. Your “Tool of the Week” Is Amazon’s Seller University. Education meets support all in one spot.

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Amazon Seller Help

@amznsellerhelp

5 months

@CameronWalkerSZ Hey - I'm taking a look at this one right now. Will work back through DMs and get you some more info. - Ron

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