Airalo Support @airalosupport Twitter profile | Pikagi

Pikagi

Airalo Support

@airalosupport

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The world's first eSIM store, giving you access to eSIMs for 200+ countries and regions. 📲 Reach our support team 24/7 @airalosupport or support @airalo .com

Airalo

https://t.co/KqteHolrZ6

Joined December 2012

Don't wanna be here? Send us removal request.

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@airalosupport

Airalo Support

7 months

Alo #airalofamily , do you need help? 🆘 We’re here for you! You can contact our Support Team via DM on social media, via email to support @airalo .com, or via chat on our website and app. You can also check out our Help Centre and blog [link in bio]. #airalo #esim #support

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@airalosupport

Airalo Support

1 year

@alexandrakk Hi there! We are really glad to hear that you are enjoying your eSIM. We look forward to helping you stay connected on many trips to come.

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@airalosupport

Airalo Support

2 years

@travelingmitch Hi, thank you for your message. We are sorry to hear you have been waiting for a response. Could you please send us a DM with your email address and ICCID so we can help you resolve your questions?

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@airalosupport

Airalo Support

3 years

@amotarao Hello there! Thank you for choosing Airalo and sharing your experience. Your feedback is appreciated. We wish you truly amazing trips!

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@airalosupport

Airalo Support

2 years

Hi! @stefanisousas thank you for bringing this matter to our attention. As per checking, we have responded to your email already. Kindly check your inbox for further assistance.

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@airalosupport

Airalo Support

11 months

Did you know the “e” in eSIM stands for “embedded”? Read our blog post to learn the ins and outs of eSIM technology 👉

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@airalosupport

Airalo Support

2 years

@slabss Hi there! Thank you for reaching out. We are happy to let you know that the Eurolink regional eSIM has coverage in Turkey. If you have any questions, please do not hesitate to reach out anytime. We look forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@a1anchai Hi Alan, Thank you for your patience on this. We have replied to your inquiries via DM. Please check and share if you have any additional questions. Thank you!

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@airalosupport

Airalo Support

2 years

@naoWorld_ こんにちは。ご感想をお寄せいただき、誠にありがとうございます。弊社のサービスに問題があったとのことで、申し訳ございませんでした。どのような問題があったのか、チャットまたはメール（support @airalo .com）にてお知らせください。喜んでお手伝いさせていただきます。

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@airalosupport

Airalo Support

2 years

@rowemag @airalocom Hi there! We are sorry to hear that you had issues with your eSIM. Can you please let us know the email address you use on your Airalo account in order for us to look into this further? Looking forward to hearing from you.

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@airalosupport

Airalo Support

3 years

@mr_hassan_ali Hi! Thank you for brining this up. We are working with our providers to add 5G. Hopefully it will be available soon. Please keep an eye on our social media so you won't miss when 5G is available :)

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@airalosupport

Airalo Support

3 years

Hi @doctormegamente ! Thank you for your feedback. We are happy to hear that our service made traveling easier for you. We look forward to helping you stay connected on many trips to come. Stay safe!

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@airalosupport

Airalo Support

2 years

@dersna Hi! Thank you for reaching out. We are sorry to hear you are having this issue, we would to help you get online as soon as possible. Please DM us, and we will look further into your case.

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@airalosupport

Airalo Support

1 year

@rumirawr Hi Rumi! Thank you for your feedback! We're sorry you've experienced an issue with your eSIM. We'd love to check this further for you. Please Email us at support @airalo .com or chat with us through your Airalo app. We look forward to hearing from you.

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@airalosupport

Airalo Support

1 year

@mah_mo_ud @airalo_sa @logan8082 أهلاً! نأسف لسماع هذه المشكلة التي واجهتها. يحدث هذا عادةً إذا كان الخادم لا يستجيب أو يواجه مشكلات في الاتصال .هل يمكنك التفضل بتجربة بيئة شبكة مستقرة أخرى لتثبيت eSIM ، ويفضل أن تكون شبكة سلكية؟ بخلاف ذلك ، يُرجى إرسال رسالة مباشرة إلينا للتحقق من هذه المشكلة معك بشكل أكبر.

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@airalosupport

Airalo Support

2 years

@dgol2 @Rikis_01 @amsterdamski2 היי! אנו שמחים שאתה מתעניין בשירותים שלנו. תוכל לקבל סמסים בקו הטלפון הראשי שלך או בקו של Airalo, במידה ול-eSim שרכשת מוקצה גם מספר. לקבלת הסבר מלא תוכל לפנות אלינו במייל ל-support @airalo .com או בצ'אט דרך האתר או האפליקציה.

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@airalosupport

Airalo Support

2 years

@naoWorld_ こんにちは！ご感想ありがとうございます。お客様のお手伝いができて大変嬉しく思います。 eSIMを購入するたびに、eSIMのインストールガイドにAPNインストラクションが記載されていますので、常に目を通すことをお勧めします :) また、Airaloをご利用いただきありがとうございます。

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@airalosupport

Airalo Support

2 years

@OrlandoOgiljr Hi Orlando, thank you for reaching out. Please send us a DM. We’ll work with you to resolve any issues as quickly as possible. Looking forward to hearing from you!

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@airalosupport

Airalo Support

1 year

@itcouldbeandie Hi there! We're sorry to hear that you've experienced an issue with your eSIM. We'd love to check this further for you. Can you please kindly DM us, or send us a message at support @airalo .com? We look forward to hearing from you.

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@airalosupport

Airalo Support

1 year

@JoshDance Hi there! Thank you for your message. We are sorry to hear about your issue. Please DM us or email us at support @airalo .com with the email address of your Airalo account to take a closer look at your issue! We are here to help!

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@airalosupport

Airalo Support

1 year

@RjeyTech Hi! Thank you for kindly bringing this to our attention. We have contacted you via DM. Would you mind checking your inbox and replying to us? We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@francismcgoogle Hi Francis, thank you for your message. Could you please send us a dm to faster assist you? We’ll work with you to find a solution as quickly as possible.

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@airalosupport

Airalo Support

2 years

@michaelaye Hi! Thank you for reaching out. Users are able to use Personal Hotspot with most of our eSIMs as long as it also supported by their device. Please DM us to look further into your case, we are happy to help! :D

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@airalosupport

Airalo Support

3 years

Hi @mia_lapo ! Thank you for reaching out. Could you please send us a DM so that we can better assist on this? Looking forward to hearing from you soon.

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@airalosupport

Airalo Support

2 years

@macnamara60 Hi @macnamara60 ! Thank you for reaching out. We are sorry that you had this issue. Could you please send us a DM and share the email address associated with your Airalo account so that we can look further into this for you? Looking forward to hearing from you soon!

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@airalosupport

Airalo Support

2 years

@dwwido Hi David! We have replied to your email. One of our support experts will follow your case. Thank you for your patience.

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@airalosupport

Airalo Support

1 year

@MaxBalesteri Hi Max, thank you for your message and for bring this to our attention. We're sorry to hear about it. We're constantly working to improve our services. Next time you travel we hope your experience will be much better with our eSIMs.

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@airalosupport

Airalo Support

2 years

Hi @Esse1220 ! We are sorry to hear that you experienced this issue with your eSIM. Could you please send us a DM so that we can further look into this for you? Looking forward to hearing from you soon.

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@airalosupport

Airalo Support

2 years

@coreyburnett Hi Corey, thanks for reaching out. Most eSIM activate when the eSIM connects to any supported network/s. You may check these details under the eSIM's 'Additional Information'. Please text us to the chat on our app for more specific inquiries.

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@airalosupport

Airalo Support

2 years

@Hamasaaat Hi! Thank you for reaching out. We apologize for the delay on our responses, we currently have a high volume of emails and chats. Please DM us with your email and our support team will follow up on this. Thank you for your patience.

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@airalosupport

Airalo Support

2 years

@erezvansoart היי ארז, אנו שמחים לשמוע שאתה מתעניין בשירותים שלנו! אם תרצה, תוכל לפנות אלינו במייל ל-support @airalo .com או דרך הצ'אט של האפליקציה שלנו ונשמח לענות על כל שאלה בנוגע להתקנה ולהפעלה של ה-eSims שאנו מציעים. המשך יום נעים!

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@airalosupport

Airalo Support

2 years

@nickynaz Hi Nicky! Thank you for bringing this to our attention. We have located your inquiry, and one of our support agents is kindly assisting you and is waiting for your response. We are looking forward to hearing back from you.

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@airalosupport

Airalo Support

2 years

@Kacperque Hi! Thank you for reaching out. We apologize for the delay on our responses, we currently have a high chat and email volume. We would like to review your case, please DM us with your email and our support team will look further into this.

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@airalosupport

Airalo Support

2 years

@tabomkong @airalocom Olá, como vai? Como podemos ajudá-lo? Voce entrou em contato com o nosso email support @airalo .com ou através do nosso chat? Aguardaremos o seu retorno.

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@airalosupport

Airalo Support

2 years

@jpxdude Hello there! We are sorry to hear about your issue. Can you please DM us or email us and provide us with your email address and the ICCID of your eSIM? We will be more than happy to help you!

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@airalosupport

Airalo Support

3 years

Hi @The_Andy_Goode ! Thank you for your message! Yes, you can use Airalo eSIMs for Europe! Please check that your device is network unlocked and eSIM compatible! If you have other questions, please write us a DM or at support @airalo .com! Safe travels!

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@airalosupport

Airalo Support

2 years

@proposist @kesasake4 こんにちは 😊お忙しい中、ご推薦いただきありがとうございます。Airaloの目標は、できるだけ多くの人が、どこにいても、つながることができるようにすることなので、本当に感謝しています。

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@airalosupport

Airalo Support

2 years

Hi @kotecruz11 . Thanks for reaching out. We're here to assist you. Can you please kindly send us a DM or message us at support @airalo .com? Looking forward to hearing from you.

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@airalosupport

Airalo Support

2 years

Hi, @_weareallmad ! Thanks for the question. We kindly advise turning the data roaming enabled to be able to access data on your eSIM. You will also not be charged for that as well. If you have further questions, please do not hesitate to reach us. Stay safe!

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@airalosupport

Airalo Support

2 years

@raulpacheco Hello! Thank you for your feedback! Please email us at support @airalo .com or chat via our website for further assistance. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

Hi @welt_woman ! We are sorry for getting back to you longer that expected as we are experiencing high ticket volume. One of our colleague responded to your email, could you please reply on the same thread to assist you further with this? Looking forward to hearing from you soon!

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@airalosupport

Airalo Support

2 years

@Simone271990 Hi Simone! Thank you for reaching out. We're sorry to hear that you have faced this issue. We've found your inquiry and replied to your DM. Can you please check in order for us to assist you further? We look forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@lex_fsilva Hi Lex! We have replied to your inquiry by DM!

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@airalosupport

Airalo Support

2 years

@Tamarastampone Hi, thank you for reaching out. In order to top-up, please click on "My eSIMs" then click on "Top Up" to proceed with a purchase. If there is no "Top Up" button, the eSIM is non-rechargeable, or there was a network change. In that case, please purchase a new eSIM.

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@airalosupport

Airalo Support

2 years

@MultaniFX Hi! Thank you for reaching out. We apologize for the delay on our responses, this is not the experience that we believe you deserve. We have located your account, one of our support experts will follow your case. Thank you for your patience!

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@airalosupport

Airalo Support

2 years

@danakkk26 Hi Dana, thanks for your message. Please, do not hesitate to reach out if you require any assistance to support @airalo .com or contact us via Chat (app and web) We're here to help you!

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@airalosupport

Airalo Support

2 years

Hi, @AaronDaPonte We'd love to assist you with this. Can you please kindly email us at support @airalo .com or chat via our website? We look forward to hearing back from you soon.

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@airalosupport

Airalo Support

2 years

@icpjesse Hi! Thank you for your message. We are sorry to hear you are having this issue with your eSIM, we want to help you get this fixed! Please send us a DM or an email to support @airalo .com to further assist you.

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@airalosupport

Airalo Support

1 year

@amotarao Hi あもん, Thank you for your patience in waiting for a response regarding the issue. We would like to inform you that after a thorough investigation, the issue has now been resolved. It would be greatly appreciated if you could let us know how you go.

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@airalosupport

Airalo Support

3 years

@nisheelp Unfortunately the France eSIM doesn't cover Monaco and we do not offer an eSIM for Monaco at the moment, but we will take a note of your request for adding Monaco to our coverage when possible :) Anything else we can help you with?

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@airalosupport

Airalo Support

2 years

@_weareallmad Also, please make sure that your Primary line is turned off under Cellular Plans and only the eSIM is turned on.

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@airalosupport

Airalo Support

2 years

@travelingmitch @airalocom Hi Christopher!Hi! Thank you for reaching out. We are sorry that you had this issue with your eSIM. We apologize for the delay in response. We can see that one of our support experts has already replied to you. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@ReMillington Hi! Thank you for reaching out. We are sorry to hear you are having this issue. We have located your email, one of our supports experts will follow your case. We want to help you get online with your eSIM as soon as possible! :)

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@airalosupport

Airalo Support

2 years

@dandon hi! Thank you for reaching out. We are sorry to hear that you experienced this issue as earlier we encounter downtime with our app however it should be working now. Please let us know if it also working on your end. Looking forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@thewindmilly Hi Charlie. Thank you for sharing your experience with Airalo. We are happy to know that you chose our service and found it convenient to use. We hope to help you to stay connected on your future trips.

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@airalosupport

Airalo Support

1 year

@uh_nurse Hello there. Thank you for contacting us. If you haven't been assisted please DM us your email address, your ICCID and your issue. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

Hi, @rkhdamira ! Thank you for bringing this to our attention. We are sorry to hear about this matter. We would love to help you further. We have responded to your email for more details, so that we can resolve the issue. We look forward to hearing back from you!

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@airalosupport

Airalo Support

2 years

@davidbenguryon @z1george @amsterdamski2 היי דודי! אנו מקווים שאתה נהנה מהשימוש בשירותים שלנו. חלק מכרטיסי ה-eSim שלנו כוללים גם מספר טלפון, המאפשר לך להוציא שיחות, אך לא כולם. לקבלת הסבר מלא כיצד לעדכן את הגדרות המכשיר לפי הכרטיס והחבילה שרכשת תוכל לפנות אלינו במייל ל-support @airalo .com או בצ'אט דרך האתר או האפליקציה.

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@airalosupport

Airalo Support

1 year

@CatitaMH88 Hi Catalina!Thank you for reaching out. We are sorry that you had this issue. We apologize for not getting back to you sooner. We can see that one of our support experts has already replied to you. We look forward to hearing from you.

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@airalosupport

Airalo Support

1 year

@Mysteriousmanoc Hi there! Thank you for your referral. For those who'd like to know more, check this out: . Then, if you have other questions about our eSIM, just let us know and we'll gladly assist. Have a good day!

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@airalosupport

Airalo Support

2 years

@francismcgoogle Hi Francis! Thank you for your reaching out! Please email us at support @airalo .com or chat via our website for further assistance.We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@naoWorld_ こんにちは。ご感想をお寄せいただき、ありがとうございます。今後もお客様のニーズに合ったパッケージを提供できるよう、努力してまいりま��! 🙂

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@airalosupport

Airalo Support

2 years

@lex_fsilva Hi Lex! Thank you for sharing your case. We have located your email and replied to it. One of our support agents will further assist your case and help you find a viable solution. Thank you for your patience.

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@airalosupport

Airalo Support

1 year

@JohannaVG_ Hi Johanna! Thank you for your feedback! We're sorry to hear that you've experienced an issue. To expedite the process, please send a follow-up on your request at support @airalo .com or DM us. We look forward to hearing from you.

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@airalosupport

Airalo Support

1 year

@papimii Hi there! Thank you for your referral. For the others who'd like to know more, check this out: . Then, f you have other questions about using our eSIM, please let us know and we'll gladly assist. Have a good day!

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@airalosupport

Airalo Support

1 year

@iMcAmrallah Hi Mahmood! Thank you for your feedback! We are sorry that you had this experience with your eSIM. We can see that one of our support experts has already replied to you via email. Please let us know how we can further assist you.

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@airalosupport

Airalo Support

1 year

@omselini Hi!Thank you for kindly bringing this to our attention. We have contacted you via DM, would you mind checking your inbox and replying to us, so that we can resolve your request in the way that satisfies you the most? We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@angusmb Thank you so much for your kind words! We look forward to helping you stay connected on many trips to come.

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@airalosupport

Airalo Support

2 years

@1kenthomas Hi! Thank you for reaching out. In most cases, adding a top-up to your eSIM before it expires will lengthen the validity period of your eSIM. You may send us DMs, so we can verify this information regarding the eSIM you are interested in!

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@airalosupport

Airalo Support

2 years

@Studio76HD Hi @Studio76HD ! We apologize for the delay in our response. We have located your DM and one of our support agents has responded to your inquiry. Looking forward to your response.

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@airalosupport

Airalo Support

2 years

@sbesser Hi Sharon! Thank you for bringing this to our attention. We have contacted you via email. Could you kindly check your inbox and reply to us so we can provide further assistance? We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@MicheleCorley6 @airalocom Hello Michele! Thank you for reaching out. You can use your Primary line for voice & text services while using the Global eSIM or Europe eSIM for data and data-based calling & messaging. If you have any questions, please send us an email at support @airalo .com or DM us anytime.

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@airalosupport

Airalo Support

2 years

Hi @MsLeloB ! We are sorry for this inconvenience as our reply was not sent successfully thus causing this delay. We have reply to your DM now and could you please check your inbox instead?

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@airalosupport

Airalo Support

2 years

@AnouarElHaji Hi Anouar! Thank you for your comment. We can see that one of our Support team is assisting you with your issue. Could you please reply on the thread so that we can look into this further? We look forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@Ms_Tytania Hi! Thank you for kindly bringing this to our attention. We have contacted you via email. Would you mind checking your inbox and replying to us? We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@cjbroadhead Hello Christine! Thank you for your feedback! Please email us at support @airalo .com or chat via our website for further assistance. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@Otarhe Hi Tarhe. Thank you for reaching out to us. Some of our networks are 5G compatible, you can see this and more in the "Additional information" segment of each of our eSIM, or you can send us a DM for further information. We are looking forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@NobutakaYoszawa @airalocom こんにちは。ご感想をお寄せいただきありがとうございます eSIMを楽しんでいただけて嬉しいです！お客様の満足を第一に考えているので、このようなレビューをいただけると、いつもとても幸せになります。次回のご旅行もお待ちしております。

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@airalosupport

Airalo Support

1 year

@Aquasan Hi Sarah! We are working around the clock towards adding Singapore back to our coverage. Hopefully, we should have it available in the upcoming months. Please stay tuned! Please do not hesitate to reach out if you need any more help.

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@airalosupport

Airalo Support

2 years

@anicolaspp @somajourn Hi there! Thank you for your question. Most of our eSIMs are Data Only, which means that calls and SMS are not supported for them. You can check this in the Additional information on the eSIM product page or ask us for any more information.

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@airalosupport

Airalo Support

1 year

@khobaib88 Hi there! Thank you for your message. We can see that your eSIM is active with some data usage. Please confirm if everything is working fine for you now. If not, please DM us chat with us via your Airalo app and give us the affected ICCID to further assist you.

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@airalosupport

Airalo Support

2 years

@schwerd @MultaniFX Hi Volker! Thanks for your message. We apologize for the inconvenience. Rest assured that we are working hard to better improve our services to ensure that all users get the best experience in using Airalo.

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@airalosupport

Airalo Support

2 years

@TravelYuzu こんにちは😊この度は弊社製品の体験談をお寄せいただき、ありがとうございました。ご感想をお寄せいただき、本当にありがとうございます。援助が必要な場合、または質問がある場合は、電子メールで support @airalo .com またはチャットで遠慮なくお問い合わせください!

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@airalosupport

Airalo Support

2 years

@itmightbemark Hi Mark!Thank you for kindly bringing this to our attention. We have contacted you via DM, would you mind checking your inbox and replying to us. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@MRfastANDdanger Hi! Thank you for reaching out. We are sorry to hear that you encountered this issue. You may sign up using another email. Once you successfully verify the account, you may change the email to your preferred one.

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@airalosupport

Airalo Support

2 years

@Fernoface Hi! Thank you for reaching out. We are sorry to hear that you had this issue. We found your DM and provided a solution. Please let us know how you go, and do not hesitate to reach out if you have any other questions.

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@airalosupport

Airalo Support

3 years

@yezzziam Hi @efedorenko ! We are happy that you are able to enjoy your experience with Airalo. Hope to help you stay connected on all your future trips! Stay safe. :)

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@airalosupport

Airalo Support

1 year

@megpon33 Hi there! Thank you for reaching out. We can see that one of our support experts has already replied to you. We look forward to hearing from you.

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@airalosupport

Airalo Support

2 years

@lunasorcery @TedMielczarek Hi! thank you for your feedback. we are glad to hear that you enjoyed your trip using our eSIM! :)

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@airalosupport

Airalo Support

2 years

@yuletide Hi! Thank you for your reaching out. This is not the experience that we want you to have. We have located your account and one of our support experts will follow your case. We are here to help!

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@airalosupport

Airalo Support

2 years

Hi @mrloo ! Thank you for letting us know about this. We are sorry to hear you had an issue. Kindly send us a DM or chat with us through your Airalo app so that we can look into this for you. We look forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@paulrobichaux Hi Paul! Thanks for reaching out. We have many options, local, regional or global. You can see our offer here: or contact us at support @airalo .com, we'll be happy to help with your itinerary. We look forward to hearing from you!

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@airalosupport

Airalo Support

2 years

@sarasotsu @airalocom こんにちは。感想をお寄せいただきありがとうございます。ご旅行中に弊社のサービスがお役に立てたようで、本当によかったです。お客様が簡単に接続できることを第一に考えていますので、このようなレビューをいただくと、とても嬉しく思います。次回のご旅行もお待ちしております。

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@airalosupport

Airalo Support

2 years

@gvancout Hi Geert! Thanks for reaching out. Of course, we can customize your invoice. Please, send us your information to support @airalo .com. Looking forward to hear from you!

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@airalosupport

Airalo Support

2 years

@Boo25kg @airalo_jp 更新をありがとうございます。お客様の問題をお聞きして、私たちは本当に残念に思いますし、お客様の問題解決のお手伝いをしたいと思います。何かご要望がありましたら、ぜひお聞かせください。次回の旅行も、必要であれば、いつでもお手伝いさせていただきます。よろしくお願いします 🙂。

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@airalosupport

Airalo Support

2 years

@darkoXVII @MovistarChile @airalocom @AyudaMovistarCL Hi Darko! Thank you for bringing this to our attention, and we do apologize for the inconvenience caused while using our eSIM. We have already sent you a response to your email. Can you please check? We look forward to hearing and fixing this for you!

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@airalosupport

Airalo Support

2 years

@frost_ie Hi Kieran! Thank you for bringing this to our attention. We have located your inquiry by email and one of our agents has replied to you. Please feel free to reach out if you need any more assistance.

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@airalosupport

Airalo Support

2 years

Hi @El_32_de_mayo ! We have different data packages you can choose from. Could you please send us a DM so that we can further assist you? Looking forward to your response.

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@airalosupport

Airalo Support

2 years

Hi @vagrantcrypto ,Thank you for your feedback. We are glad to know that you enjoyed using your eSIM during your trip to Bermuda. Good to hear that you are satisfied with our service.

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@airalosupport

Airalo Support

2 years

@adeep Hi! Thank you for sharing this with us. We sincerely apologize for the delay on our response, this is not the experience we believe you deserve. We have located your request and one of our support experts will follow up on your case. Thank you for your patience.

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