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Luno Support Profile
Luno Support

@LunoHelp

22,576
Followers
1
Following
62
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11,571
Statuses

Support account for Luno customers. Before sending a support request, head to our Help Centre:

Support base on the moon
Joined August 2018
Don't wanna be here? Send us removal request.
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@LunoHelp
Luno Support
2 years
Stay up to date with live #Luno updates regarding all technical incidents, by following this link: ⚒️
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@LunoHelp
Luno Support
4 years
Stay up to speed with live #Luno updates regarding technical incidents here: ⚙️🔎🔧
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@LunoHelp
Luno Support
8 months
We're aware that a small number of customers in Nigeria are experiencing connectivity issues. We're investigating, but rest assured Luno continues to operate as normal. We will keep you informed of any developments. We apologise for any inconvenience caused.
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@LunoHelp
Luno Support
8 months
We're aware that some customers in Nigeria are experiencing connectivity issues. We're still investigating, but they appear to be connected to recent reports of action taken by telecom providers.🧵
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@LunoHelp
Luno Support
4 years
Be cautious of scammers sending you DM’s, claiming to be forex, binary or crypto traders offering to trade on your behalf.
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@LunoHelp
Luno Support
4 years
Protect your crypto 🔒 Double down on your account security by enabling two-factor authentication (2FA) 🛡
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@LunoHelp
Luno Support
4 years
Scammers will offer big profits if you send them your funds. They'll even give fake testimonials to make their proposition seem legitimate. We strongly advise against sending anyone money to invest for you. Remember: If it sounds too good to be true, it probably is.
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@LunoHelp
Luno Support
4 years
Don’t get caught out – learn how to spot a scammer and protect your funds 🕵️‍♂️💪🛡
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@LunoHelp
Luno Support
4 years
Lost access to your account? Don’t panic – here’s how to regain access 💪
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@LunoHelp
Luno Support
4 years
Want to send #Bitcoin for free to anyone, anywhere? Find out how to do it with Luno:
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@LunoHelp
Luno Support
4 years
Deposit not reflecting in your Luno wallet? Here’s what to do:
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@LunoHelp
Luno Support
4 years
Protect your secrets. Scammers are creative. They’re always coming up with new ways to part you with your money. But you’re better than them. Don’t send anyone personal information or money to invest for you.
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@LunoHelp
Luno Support
4 years
We are currently experiencing technical issues with ZAR withdrawals. We are working with our payment partner to resolve the situation as soon as possible and will keep you updated with any developments. We expect the situation to be resolved by tomorrow morning.
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@LunoHelp
Luno Support
4 years
Be cautious of scammers sending you DM’s, claiming to be forex, binary or crypto traders offering to trade on your behalf.
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@LunoHelp
Luno Support
4 years
Protect your email account! Use a strong-character password, 2FA and any other security layers that your email provider has in place. Don’t get caught out.
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@LunoHelp
Luno Support
4 years
There are a number of factors that determine how long it takes to send #crypto . Learn more here:
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@LunoHelp
Luno Support
6 years
Our customer success team is online today until 17:00 SAST to assist. Feel free to tweet or DM us if you have any questions, need help, or just want to say hi 👋🏽
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@LunoHelp
Luno Support
4 years
Before you can send, receive, trade or store #crypto with Luno, you’ll need to first verify your identity. Find out how to do this here:
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@LunoHelp
Luno Support
4 years
In order to sign up to Luno, we need to know who are and verify your identity. This is for your protection. Here’s why 🕵️‍♀️
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@LunoHelp
Luno Support
4 years
With two-factor authentication (2FA), you have an extra layer of security on your account. Because 2 locks are always better than 1. Don’t get caught out. Enable yours now:
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@LunoHelp
Luno Support
7 months
[Status] Identified: We are aware MTN network customers in Nigeria are currently experiencing issues with OTP SMSes not being delivered. We are working on this as a priority and will provide updates as soon as we can. We apologise …
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@LunoHelp
Luno Support
4 years
Always carefully check a URL before signing into your Luno account or clicking an ad. Malicious links continue to plague the internet. If something seems a bit off, don’t click on the link.
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@LunoHelp
Luno Support
8 months
[Status] Identified: The provider we utilise for account verifications in Nigeria is experiencing some issues which may result in slower than normal verification times. We are working closely with them to get this resolved. Apologies…
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@LunoHelp
Luno Support
8 months
Hi there, We're aware that a small number of customers in Nigeria are experiencing connectivity issues. We're investigating, but rest assured Luno continues to operate as normal. We will keep you informed of any developments. We apologise for any inconvenience this has caused.
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@LunoHelp
Luno Support
1 year
We are aware of an issue with one of our third-party providers, causing delays in withdrawals via vouchers for some Nigerian customers. We are looking into this as a matter of priority. For updates, please keep an eye on our status page: 🔗
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@LunoHelp
Luno Support
4 years
[Status] Identified: We've identified an issue with deposits via PayU in Nigeria, other deposit methods are functioning as normal for now however, due to news around regulations in the market, may not work. Withdrawals are functionin…
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@LunoHelp
Luno Support
2 years
Hey there 👋 We’re online and ready to assist! FYI our working hours are 9am - 5pm, Monday - Friday. If you need help after hours, you can speak to our support team here: Have an amazing day 🚀
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@LunoHelp
Luno Support
4 years
Learn how to protect your account. Don’t let it get compromised. 🔐
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@LunoHelp
Luno Support
8 months
[Status] Identified: We will be conducting planned maintenance on our databases on 6 March 2024 starting at 08:00 UTC to 10:00 UTC. Customers might experience degraded performance and we anticipate there will be increased latency dur…
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@LunoHelp
Luno Support
4 years
Find out more about how long it takes for your deposit to reflect in your Luno wallet:
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@LunoHelp
Luno Support
4 years
Stay up to speed with the latest announcements regarding technical incidents here ⚙️
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@LunoHelp
Luno Support
6 months
[Status] Identified: We will be conducting planned maintenance on our databases during the specified dates and times: 22 April 2024 Start: 06:00 UTC Start: 13:00 UTC 23 April 2024 Start: 06:00 UTC Start: 13:00 UTC 24 April 2024…
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@LunoHelp
Luno Support
4 years
Protecting your email account is key to your online security. We strongly recommend doing a security checkup on your email account. Use unique and strong passwords and 2FA.
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@LunoHelp
Luno Support
1 year
[Status] Identified: The 19th of July 2023 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 20th of July 2…
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@LunoHelp
Luno Support
4 years
[Status] Identified: We’re currently experiencing an extremely high number of incoming queries, and we’re working through the backlog as fast as we can. You can expect longer than normal response times. We’re sorry for the delay and…
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@LunoHelp
Luno Support
8 months
2/ Please be assured that all customer funds are completely safe. We do not have further information at this time, but we are exploring all options to restore access for our customers.
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@LunoHelp
Luno Support
4 years
[Status] Identified: BTC, XRP, LTC, BCH and USDC send transactions may be slow for some customers, we're working on this as a priority. Receives are also affected.
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@LunoHelp
Luno Support
4 years
Always carefully check a URL before signing into your Luno account or clicking an ad. Malicious links continue to plague the internet. If something seems a bit off, don’t click on the link.
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@LunoHelp
Luno Support
8 months
[Status] Scheduled (Mar 9, 2024, 23:00 UTC): Please note that Capitec Bank will be undergoing scheduled maintenance from 01:00 until 04:00 SAST on Sunday, 10 March 2024. During this time, instant EFT deposits may be unavailable for Ca…
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@LunoHelp
Luno Support
4 years
[Status] Investigating: We're aware of an issue with deposits via Bank Transfer with some Banks and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of FPX as an alternative …
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@LunoHelp
Luno Support
4 years
Scammers will offer big profits if you send them your funds. They'll even give fake testimonials to make their proposition seem legitimate. We strongly advise against sending anyone money to invest for you. Remember: If it sounds too good to be true, it probably is.
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@LunoHelp
Luno Support
4 years
Protect your secrets. Scammers are creative. They’re always coming up with new ways to part you with your money. But you’re better than them. Don’t send anyone personal information or money to invest for you.
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@LunoHelp
Luno Support
4 years
[Status] Identified: We understand that this is an uncertain time for our customers in Nigeria, rest assured we're doing everything in our power to ensure a positive outcome for everyone. Most deposit methods remain unavailable for …
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@LunoHelp
Luno Support
1 year
[Status] Investigating: We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.
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@LunoHelp
Luno Support
4 years
[Status] Investigating: We're investigating elevated errors on the Exchange, customers may see a network/connection error on the Android and iOS apps while customers using the website may see a blank page when loading. Our team are w…
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@LunoHelp
Luno Support
4 years
[Status] Identified: There may be temporary delays with Malaysia withdrawals requested on 5th March 3:45pm onwards. We’re working with the bank to see this resolved soon. We will attempt to release the withdrawals during the next rel…
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@LunoHelp
Luno Support
7 months
[Status] Identified: We're aware of some issues where customers are seeing intermittent delays with withdrawals via Afritickets in Nigeria. We are looking into this as a matter of priority and working closely with Afritickets to get…
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@LunoHelp
Luno Support
4 years
One of the most common ways that scammers trick people is by using what appear to be harmless or official links. Get into the habit of hovering over any links to see the real website address. If the URL looks weird, don’t click on it.
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@LunoHelp
Luno Support
4 years
[Status] Identified: We'll be doing routine maintenance at 23:00 UTC to 02:00 UTC on 10 April 2021, this will last approximately 3 hours. During this time send and receive transactions for BTC, XRP, LTC, BCH and USDC may be slow or u…
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@LunoHelp
Luno Support
4 years
[Status] Identified: We've identified the issue and are working on a fix, error rates are coming down slowly.
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@LunoHelp
Luno Support
3 years
[Status] Monitoring: There will be temporary delays with Malaysia withdrawals being processed on 17th May 2021. This is due to server downtime faced by our banking partner. We’re working with the bank to see this resolved soon. We wi…
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@LunoHelp
Luno Support
6 months
[Status] Identified: Our payments provider has notified us of emergency maintenance on their platform, this means that withdrawals requested to the below banks will unfortunately fail. Please make use of an alternative bank account to…
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@LunoHelp
Luno Support
4 years
[Status] Investigating: We're aware of a delay with Malaysia deposits via bank transfer (GIRO and Instant Transfer) and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of FP…
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@LunoHelp
Luno Support
8 months
3/ You can stay updated using our social channels and on Telegram, which is the best place for live updates at this time.
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@LunoHelp
Luno Support
8 months
[Status] Identified: We are experiencing delays with account verification for customers in Indonesia. We are working with our service provider to rectify the issue. We apologize for any inconvenience and will provide an update as soo…
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@LunoHelp
Luno Support
8 months
[Status] Investigating: We're investigating degraded performance on Luno. Some customers may see errors when trying to use our platform. We are working on this as a priority. Updates to follow.
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@LunoHelp
Luno Support
4 years
[Status] Identified: Withdrawals in South Africa will not be between Friday 2 April 2021 to Monday 5 April 2021 due to the public holidays, unfortunately, banks do not process withdrawals over weekends or public holidays. This will al…
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@LunoHelp
Luno Support
7 months
[Status] Monitoring: We’re aware that some customers may still experience connectivity issues when trying to access Luno. We're working hard to resolve these issues, which appear to be isolated to customers using a small number of pro…
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@LunoHelp
Luno Support
8 months
[Status] Investigating: Due to some intermittent downtime with a third-party some customers may experience delays in account verification. We will provide updates as soon as possible.
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@LunoHelp
Luno Support
4 years
[Status] Investigating: We're seeing some high market volatility that's causing some additional load on our systems. This is causing some services to load slower than usual, our team are investigating as a priority.
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@LunoHelp
Luno Support
4 years
Keeping you and your #crypto safe is our number one priority 💪 Read our blog to learn how we go an extra step further in keeping your #cryptocurrency secure 🔐
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@LunoHelp
Luno Support
1 year
[Status] Investigating: We are investigating an issue affecting XRP send transactions, customers may experience sends failing to process. We are looking into this as a priority.
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@LunoHelp
Luno Support
4 years
[Status] Identified: There are temporary delays with Malaysia withdrawals due to unexpected technical issues faced by our banking partner. We’re working closely with the bank to see this resolved soon. We will attempt to release the …
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@LunoHelp
Luno Support
4 years
[Status] Identified: Withdrawals in Malaysia will not be processed on 12th February 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays. Requested withdrawals will be proce…
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@LunoHelp
Luno Support
8 months
@Ayowale002 We're investigating the matter, but rest assured Luno continues to operate as normal. We will keep the Nigerian community informed of any developments. Apologies for any inconvenience caused.💙
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@LunoHelp
Luno Support
4 years
You wouldn’t share the key to your home with a stranger, so why share your password online? Keep your password details to yourself – even if someone is promising huge profits in return.
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@LunoHelp
Luno Support
6 months
[Status] Investigating: We are currently investigating an issue which may be causing temporary delays with bank withdrawals. We’re working on resolving this as a matter of priority.
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@LunoHelp
Luno Support
4 years
[Status] Investigating: Our service provider will be undergoing an urgent system maintenance tonight from 9.30pm - 11pm AEST. Please avoid making deposits during this interrupted period.
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@LunoHelp
Luno Support
4 years
[Status] Identified: On 1 February 2021, we’ll be making some changes to Transport Layer Security (TLS) protocols on our API. In future, this change will be applied to the as well. The c…
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@LunoHelp
Luno Support
4 years
[Status] Investigating: Our service provider will be undergoing an urgent maintenance from 11PM on 20 April 2021 until 1AM on 21 April 2021. Please avoid making FPX deposits during this interrupted period. Thank you.
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@LunoHelp
Luno Support
8 months
[Status] Identified: There's an upcoming ETH hard for on 13 March 2024. While we don't expect any disruptions during the upgrade, send and receive transactions may be slow. Our systems are fully prepared for the Dencun ETH upgrade. …
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@LunoHelp
Luno Support
4 years
Don’t share your private information with people you meet online, even if they’re promising huge profits in return. Keep your secrets a secret, and remember – if it sounds too good to be true, it almost certainly is.
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@LunoHelp
Luno Support
7 months
[Status] Identified: Please note that 29.03.2024 and 1.04.2024 are Public Holidays in South Africa, which means the Banks will not process withdrawals on these days. This only applies to ZAR withdrawals, Crypto withdrawals will be p…
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@LunoHelp
Luno Support
8 months
[Status] Identified: We will be conducting planned maintenance on our databases starting in 5 min and will roughly take 3 hours to complete. Customers might experience degraded performance and we anticipate there will be increased l…
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@LunoHelp
Luno Support
2 years
[Status] Investigating: We are currently investigating an issue that is preventing our customers in Nigeria from creating successful deposits. We apologize for any inconvenience caused.
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@LunoHelp
Luno Support
4 years
[Status] Identified: The situation with the Central Bank of Nigeria is ongoing and we are monitoring developments. We know that this will be very concerning for many of you, but rest assured that your funds are safe and Naira withdraw…
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@LunoHelp
Luno Support
3 years
[Status] Identified: We are aware of an issue that is occurring with our instant buy/sell function. We are working hard to get the issue resolved as soon as possible.
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@LunoHelp
Luno Support
7 months
[Status] Identified: Please note that our bank will be acknowledging the public holidays on 29 March and 1 April 2024, therefore they will not be processing EUR payments. This means any EUR withdrawals from Luno that we send to the ba…
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@LunoHelp
Luno Support
3 years
[Status] Identified: We have identified an issue with trades and orders on the Exchange on Android. You may experience a blank screen when trying to view your trades or orders on the Exchange. Our team is aware and are working on a …
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@LunoHelp
Luno Support
4 years
[Status] Identified: We've made good progress and are in the process of re-enabling send and receive transactions for both ETH and USDC, we'll confirm once this has been completed.
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@LunoHelp
Luno Support
3 years
[Status] Identified: Withdrawals in Malaysia will not be processed on 29th April 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays. Requested withdrawals will be processe…
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@LunoHelp
Luno Support
4 years
[Status] Identified: We are currently investigating degraded performance. We are looking into this as a matter of urgency. Some actions on Luno may be slow due to large price movements in the market. Buying and selling are still ope…
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@LunoHelp
Luno Support
8 months
[Status] Scheduled (Mar 3, 2024, 15:45 UTC): Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance…
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@LunoHelp
Luno Support
4 years
When it comes to links, what you see is not always what you get 🔎 Hovering over a link is an important way of avoiding scammers. If the URL doesn’t look right, don’t click on it.
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@LunoHelp
Luno Support
3 years
[Status] Identified: We've identified an issue that may affect crypto sends and receives. Our team is working on this as a priority.
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@LunoHelp
Luno Support
4 years
[Status] Resolved: No further errors are being reported, we'll continue to monitor for any further anomalies. Thanks again for everyone's patience.
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@LunoHelp
Luno Support
4 years
[Status] Identified: We're aware of a delay with deposits to Standard Bank in South Africa and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of an alternative deposit meth…
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@LunoHelp
Luno Support
4 years
[Status] Investigating: Customers in Nigeria waiting to be verified to Level 1 using their NIN number may experience some delays due. This is due to our third-party verification service seeing a degraded performance. We're currently …
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@LunoHelp
Luno Support
4 years
[Status] Identified: There may be temporary delays with Nigeria withdrawals requested from the 8th of December. We’re working to see this resolved soon.
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@LunoHelp
Luno Support
4 years
One of the most common ways that scammers trick people is by using what appear to be harmless or official links. Get into the habit of hovering over any links to see the real website address. If the URL looks weird, don’t click on it.
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@LunoHelp
Luno Support
4 years
Protect your email account! Use a strong-character password, 2FA and any other security layers that your email provider has in place. Don’t get caught out.
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@LunoHelp
Luno Support
7 months
[Status] Investigating: Our team are receiving reports of some customers seeing a blank screen on their Android app, we're investigating urgently.
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@LunoHelp
Luno Support
7 months
[Status] Investigating: We are currently investigating an issue causing intermittent degraded performance across our platform. We are working to resolve this as soon as possible and will provide further updates as soon as they are a…
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@LunoHelp
Luno Support
4 years
Learn more about the fee structure for trading on the Luno Exchange here:
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@LunoHelp
Luno Support
4 years
[Status] Identified: We've identified a backlog of crypto sends developing over the last hour. This affects Bitcoin, Bitcoin Cash, Ethereum, Litecoin and Ripple. Updates to follow.
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@LunoHelp
Luno Support
2 years
[Status] Identified: On 9 February 2023 from 13:00 to 16:00 WIB (Jakarta, GMT+7), deposits will be unavailable for Indonesian customers. At those times, customers who try to deposit to their IDR wallet will receive an error message: “…
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@LunoHelp
Luno Support
4 years
[Status] Identified: There may be temporary delays with Malaysia withdrawals requested on 18th February 2021 due to unexpected bank maintenance downtime. We’re working with the bank to see this resolved soon. We will attempt to relea…
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@LunoHelp
Luno Support
3 months
[Status] Identified: Please note, due to the Swiss holiday on 1 August 2024, our banking partner will not be processing EUR payments. This means any withdrawals from Luno that we send to the bank won’t be processed by them until 2 Aug…
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@LunoHelp
Luno Support
4 years
[Status] Identified: We've identified an issue affecting Bitcoin (BTC) sends, we're hoping to see this resolved soon and are working on this as a priority. Updates will be made available on our status page as soon as they are availabl…
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@LunoHelp
Luno Support
7 months
[Status] Investigating: The dates 10th April 2024 & 11th April 2024 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by the…
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