Kate Klonick @Klonick Twitter profile

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Kate Klonick

2 years

Follow me on: POST MASTODON [remove spaces] Anyone: @ Klonick @ mastodon. social Law Profs: @ Klonick @ mastodon. SUBSTACK The Klonickles

The Klonickles

Newsletter of Kate Klonick, law professor and journalist

klonick.substack.com

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Last Seen Profiles

@m_Tavor

@pablohgolan

@Ogebb_

@PaceUpdate

@SarcasticGrunt

@RUMz2l

@grillned

@JoeyFazzole

@schwifty_xyz

@abbyjoygarcia

@IntelGaming

@hamms_lite

@coachwilhite

@jena_za

@raiauad

@DubzKitty

@Tajikaze

@artnlee

@narawit205

@plmrcm

@jk_rowling

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@MrPugOMafioso

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@guirenguiyu

@MirabelleMuuls

@DoryuuZ_

@TrickyKetchup

@nicht_gunnar

@eFootballWeb

@pla_viol

@InjMarket

@YongDasom

@orhrP

Kate Klonick

@Klonick

1 year

I bought an actual croissant that had been turned into a lamp by a Japanese artist who I found on the internet and she sent me a small bag of croutons made from the removed bread to make the lamp as a thank you and MAN, WHAT A TIME TO BE ALIVE

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Kate Klonick

@Klonick

3 years

I had a Very Bad experience with @Hertz over Thanksgiving. This is what happened & the letter I wrote. We are totally fine, & our Thanksgiving ended up wonderful, but I suspect this is a fraudulent business practice, & I want to give it visibility for those who don't or can't.

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Kate Klonick

@Klonick

5 years

Can I just state, on behalf of everyone everywhere whose mother KEPT HER MAIDEN NAME, how incredibly sexist it is that we assume "Mother's Maiden Name" is so secretive and hard to discover that it's a completely acceptable secondary form of identification.

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Kate Klonick

@Klonick

6 years

Me, starting Internet Law class w/a joke: Guys, the last time this course was taught here the cutting edge case was Napster! [blank stares] Me, horrified: Wait. DO YOU KNOW WHAT NAPSTER IS? [sheepish shaking of heads] Me: I'M ONLY 34 I CAN'T ALREADY BE THAT PROFESSOR

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Kate Klonick

@Klonick

3 years

The final page. Also, heads up to Contracts law profs if they want a fun little issue spotter.

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Kate Klonick

@Klonick

3 years

Honestly did not write this up and post this letter for myself. I really did it because this was not just poor customer service or bad logistics. It was extortion. They had the cars, they wanted me to pay more for them. They said that to me at least 6 times.

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Kate Klonick

@Klonick

3 years

Oh and just so you know, @hertz , when I finally found the page to make a complaint on this rental and hit "Send" this was the page I got.

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Kate Klonick

@Klonick

3 years

UPDATE: I received a call a little after 5pm ET today from an executive customer service rep from Hertz's corporate office. They refunded me the entire amount I requested on my credit card. When I asked how I would have ever resolved this if the tweet hadn't gone viral...

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Kate Klonick

@Klonick

2 years

OK, @elonmusk , leave @yoyoel alone The man’s life is upended by your trolling followers. He’s a good person, who did the most difficult gruesome work to make this platform safer & freer To the last he’s given you nothing but kindness & benefit of the doubt Call off your goons

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Kate Klonick

@Klonick

3 years

TL;DR Hertz refused to honor our contract, we had to call 20+ times, were hung up on 6 times, were 2 different locations that couldn't help us on our own dime, tried to make us pay $1800 for a new rental 4 times, and ended up making us pay $500+ over quoted price for a bad car

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Kate Klonick

@Klonick

3 years

A number of their employees shared that this happens all the time, and I suspect it is by design to force higher payment when customers are most vulnerable. I also suspect the Kafkaesque customer service is part of this.

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Kate Klonick

@Klonick

3 years

given that the only number I had left me consistently without recourse, and their complain form gave me an internal server error when I tried to use it. She gave me an "executive" email to use for the future and said they endeavor to serve all customers equally.

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Kate Klonick

@Klonick

2 years

Public bathroom in the Miami airport.

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Kate Klonick

@Klonick

4 years

The First Amendment protects Twitter from Trump. The First Amendment doesn't protect Trump from Twitter.

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Kate Klonick

@Klonick

3 years

@Hertz Dear Donna-Bot, Thank you but I did this the day all this was happening and got no reply! I just submitted this letter into the Black Box of your Customer Support Complaint Form it took me 17 minutes to find on your webpage! Happy December, Kate

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Kate Klonick

@Klonick

3 years

FURTHER UPDATE: Turns out I was wrong. What I saw on my credit card was the FINAL CHARGE going through, NOT a refund. Which makes more sense given the rep said they would only refund the rental price difference of ~$500 Which has not shown up. Small claims court here I come.

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Kate Klonick

@Klonick

1 year

@neil_chilson I actually found it in a nytimes article and then researched

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Kate Klonick

@Klonick

5 years

Thread for those who teach or study information privacy: So I gave my information privacy students (2Ls and 3Ls) a project for spring break, after we learned about anonymous speech, reasonable expectation of privacy, third party doctrine, and privacy by obscurity. 1/6

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Kate Klonick

@Klonick

2 years

Today @StJohnsLaw faculty voted me tenure & promotion to Associate Professor More than relief, I am overwhelmed with gratitude for all the people who helped me--with all my flaws & idiosyncrasies--find this career & life I love so much. I will pay you back by paying it forward♥️

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Kate Klonick

@Klonick

3 years

@KatiePhang @Hertz I mean they turned away 10 other people that I know of. I mean this has to be class actionable. Unless there's a clickthrough ADR . . . which now that I think about it there probably is.

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Kate Klonick

@Klonick

4 years

Sources tell me that Facebook employees are changing their internal employee-Facebook profile images to the Twitter logo in protest

Kurt Wagner

@KurtWagner8

4 years

Something big is happening at FB - employees are speaking out publicly against CEO Mark Zuckerberg’s decision not to remove Donald Trump’s posts glorifying violence In the many years I’ve covered FB, I’ve never seen this kind of public criticism before

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Kate Klonick

@Klonick

2 years

Now that I have tenure I can finally say this: Fuck raisins.

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Kate Klonick

@Klonick

2 years

I am regularly surprised about how smart, educated, non-lawyers think lawsuits work.

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Kate Klonick

@Klonick

3 years

@Mojocatlover @Hertz Yours is exactly the situation that I wrote this letter for. I'm sorry for your loss, but I would have made the same decision.

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Kate Klonick

@Klonick

4 years

BREAKING Just got a draft copy of Trump's Executive Order on Social Media anonymously sent to my inbox. THREE TWEET SUMMARY: 1/

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Kate Klonick

@Klonick

5 years

Guy next to me on plane: You don’t LOOK like a law professor. Me: What does a law professor look like? Guy: Pretty much just Alan Dershowitz.

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Kate Klonick

@Klonick

3 years

I don’t know if this is actually Hertz Customer Service calling me over and over and over 10 times in 6 minutes or a spoof call. But this is very weird and this # is now blocked.

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Kate Klonick

@Klonick

2 years

As is typical of her work, this is a wonderful honest piece on mental health by @Lenniesaurus , a woman who I am very glad exists & continues to exist; who brightens & adds education to my day; who fights fights for herself but also for all of us ♥️♥️♥️

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Kate Klonick

@Klonick

5 years

was really not thinking that my voicing a screed that play every other day in my head would have such purchase.

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Kate Klonick

@Klonick

2 years

The darkest day and the one we knew would happen since November 9, 2016.

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Kate Klonick

@Klonick

2 years

Being barraged by 1000s of messages of hate and harassment for a tweet in support of a friend and against EM. Putting myself on private and stepping back. This feels like GamerGate Twitter again and I hate it

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Kate Klonick

@Klonick

2 years

we’ll adopt your baby

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Kate Klonick

@Klonick

2 years

Three degrees, dozens of bylines, years of therapy, countless assurances from friends and mentors. And no one has done more to cure me of my imposter complex than Elon Musk.

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Kate Klonick

@Klonick

2 years

Love the “Bear Markets are rare! Here’s an explainer!” stories right now. If you’re between 30 and 40, you might recognize Bear Markets as just “the market you’ve lived through or been recovering from your entire employable life”

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Kate Klonick

@Klonick

2 years

Now is a very good time to support end to end encryption.

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Kate Klonick

@Klonick

6 years

@CJAMcMahon I DID THAT IN PRIVACY LAW TODAY AND NO ONE GOT IT

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Kate Klonick

@Klonick

2 years

It’s almost like we need an Equal Rights Amemdment

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Kate Klonick

@Klonick

3 years

And the world's gonna know your name! What's your name, man?! "A trending Hertz Customer" "My name is A Trending Hertz Customer!"

Kate Klonick

@Klonick

3 years

I had a Very Bad experience with @Hertz over Thanksgiving. This is what happened & the letter I wrote. We are totally fine, & our Thanksgiving ended up wonderful, but I suspect this is a fraudulent business practice, & I want to give it visibility for those who don't or can't.

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Kate Klonick

@Klonick

1 year

@pampshade_by_YM

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Kate Klonick

@Klonick

5 years

Once when I was home for the holiday my friend Dan asked if I wanted to go to Barnes & Noble for coffee; while there we bumped into an old friend of Dan's. After the friend left, I took Dan's phone & texted the friend: "Kate thinks you're cute" We've been together 12 years today

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Kate Klonick

@Klonick

1 year

🚨🚨🚨 I'm honored to be named a Fulbright Schuman Innovation Award Scholar for the 2023-2024 academic year! I'll be researching the implementation of the DSA and DMA as a visiting professor in Paris at @sciencespo and @DsaObservatory at the University of Amsterdam! 1/3

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Kate Klonick

@Klonick

4 years

Facebook just announced it is sending home, but continuing to pay, thousands and thousands of human content moderators that work in call centers around the world. As if it wasn't already, internets are about to get weird.

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Kate Klonick

@Klonick

5 years

I'm pretty thrilled with this, as a teaching tool, but also as a really interesting lesson in how to check our own expectations about being private in public and how clearly we're not. And it's a reminder that norms, not laws, govern a lot of our day to day personal privacy. 6/6

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Kate Klonick

@Klonick

4 years

This is all in the name of the commitment and concern for free and diverse speech online. "So say we all." (that last bit was me) 4/4

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Kate Klonick

@Klonick

5 years

The assignment was this: At some point over break, when you're in a public place, using only Google see if you can de-anonymize someone based on things they say loudly enough for lots of others to hear and/or things that are displayed on their clothing or bags 2/6

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Kate Klonick

@Klonick

2 years

At some point in my life, I simply have to write the piece about why so many car rental companies still use dot matrix printers and I promise it’s not as boring as you think.

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Kate Klonick

@Klonick

3 years

@RadioFreeTom Trying to let this story die, but I will respond to say that I had a v. nice 1 hr call w/Hertz execs & I think they would've loved to buy me off but instead I was like: "No, fix your complaint form & tell me how you're going to fix this ALL before Xmas. I'll check back next week"

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Kate Klonick

@Klonick

5 years

[Sweating, panting older woman boards small airplane held for her for 20 minutes in Cape Cod, Massachusetts. Full plane applauds as she gets on] Woman: THANK YOU! I’m so sorry. I just had to watch my Yankees!! *pause* [Plane erupts in boos]

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Kate Klonick

@Klonick

5 years

In an incredible moment of irony, CNBC's headline about disinformation penalties was itself. . . misinformation. And it was a tremendous example of how modern headlines can proliferate poisonously wrong ideas. A few take-aways: 4/

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Kate Klonick

@Klonick

5 years

THREAD ON FINDING TIME TO WRITE (ESPECIALLY AS THE SEMESTER STARTS) I struggled for years (a decade?!) with trying to find time to write "big things" versus spending time on school; life admin tasks; phone calls; small projects; traveling for conferences; research 1/

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Kate Klonick

@Klonick

2 years

After you QTed, 1000s flooded my mentions calling me pedo/groomer etc. After 30 min blocking them; easier to go private Your freedom of reach to *1.3M* followers crushed my freedom of speech That, sir, is just 1 example of how you misunderstand how free speech environments work

Brit Hume

@brithume

2 years

This is the tweet to which mine below was responding. After my response, she limited who could see her tweets:

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Kate Klonick

@Klonick

2 years

why are there so many buttons on a microwave what kind of person does anything other than hit the 30 second button as many times as necessary

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Kate Klonick

@Klonick

5 years

A CASE STUDY IN MIS/DISINFORMATION 6hrs ago, an unnamed reporter emailed asking for comment on Warren's new mis/disinfo policies. I'm on a research trip & so couldn't get in touch in time, but I read through the announcement, saw nothing glaringly horrible or revolutionary 1/

CNBC

@CNBC

5 years

Elizabeth Warren proposes criminal penalties for spreading disinformation online

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Kate Klonick

@Klonick

2 months

💀

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Kate Klonick

@Klonick

2 years

The friend who texts you “FYI you don’t know this guy but you just accidentally retweeted a nut job conspiracy theorist” is the same as the friend who tells you you have something in your teeth.

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Kate Klonick

@Klonick

3 years

@BrandyZadrozny @Hertz I thought I *was* your law professor wife 😘

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Kate Klonick

@Klonick

5 years

@benjaminwittes I just told him “so old white guys?” and there was a beat and he was like “yeah when you put it that way, I’m kinda a jerk.” Me: “we call that the Socratic method. And that’s why I’m a law professor and not you”

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Kate Klonick

@Klonick

5 years

Most significantly, a number who had clung to the idea of "I don't care if anyone's watching, I have nothing to hide" were shocked into seeing the privacy issues. Including a future district attorney. 5/6

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Kate Klonick

@Klonick

2 years

A very random fact about me: I am currently in my late 30s, and despite it being off the air before I was born, I have seen every episode of M*A*S*H at least five times. In honor of the 50th anniversary of the show, let me explain. . . A M*A*S*H 🧵

Alan Alda

@alanalda

2 years

Mike Farrell and I today toasting the 50th anniversary of the show that changed our lives - and our brilliant pals who made it what it was. MASH was a great gift to us.

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Kate Klonick

@Klonick

4 years

Section 230 doesn't protect editorial conduct Twitters labels on tweets regarding falsity = editorial conduct Therefore, this EO places such platforms outside scope of Sec. 230 protection 2/

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Kate Klonick

@Klonick

1 year

@PeterJStern1 Dark, Peter. Very dark. (But not if you have a croissant lamp!)

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Kate Klonick

@Klonick

5 years

@cwarzel

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Kate Klonick

@Klonick

2 years

“Traders are calling it the Chicken Wingdex, and it’s the news in alternative peckonomic indicators”

TODAY

@TODAYshow

2 years

Chicken wing prices have now dropped to below their pre-pandemic levels.

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Kate Klonick

@Klonick

23 days

Celebrated my 40th birthday surrounded with French flowers & family & friends after a very crazy last week of my 30s, which featured emergency surgery & 2 days in the hospital (home & recovering now but this is why I missed Netchoice!) This is 40 and I’ve never felt luckier.

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Kate Klonick

@Klonick

3 years

@judymcginnis @gtconway3d @Hertz huh, good to know.

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Kate Klonick

@Klonick

5 years

So I opened the Warren page again. I wasn't wrong. There was nothing saying "criminal penalties for spreading disinformation online" GENERALLY. It was civil/criminal penalties for disinformation relating to "when and how to vote." That's pretty different. 3/

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Kate Klonick

@Klonick

2 years

@mmasnick I’m just exhausted. I don’t understand how the entire world just seems like PR now.

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Kate Klonick

@Klonick

4 years

This EO prohibits federal spending on advertising or marketing on platforms that violate editorial conduct of Sec. 230 FTC & state AGs will look into deceptive & unfair practices of sites like Twitter and Facebook that act as the "public square" (cites Packingham, Pruneyard) 3/

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Kate Klonick

@Klonick

3 years

Me: That’s a car with one headlight Him: Padiddle Me: That’s not a thing Him: Yes it is. Google “padiddle” Me: You can’t Google “padiddle”you have to google “car with one headlight” Me:

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Kate Klonick

@Klonick

2 years

Resting Online Speech Expert Face

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Kate Klonick

@Klonick

4 years

Latest polling has Americans electing The Coronavirus as President.

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Kate Klonick

@Klonick

3 years

@Hertz Dear Donna, Which reservation number? The one from our original rental you wouldn't serve or the one from the overpriced care we finally got? Happy December, Kate

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Kate Klonick

@Klonick

2 years

So ladies, when do we go on strike.

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Kate Klonick

@Klonick

2 years

laughing to myself about the time I told a friend she could use vinegar to clean her windows and she use balsamic

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Kate Klonick

@Klonick

5 years

There needs to be a term to describe my *precise* generation--the people who both remember newspaper delivery in their driveways AND the AOL CDs first arriving in the mail; their first formative friendships developing over chat. Thoughts?

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Kate Klonick

@Klonick

2 years

Back on Twitter after about three weeks off. Strong dying mall vibes. Scrolling feels like walking past magic eye poster kiosks and Hot Topic while smelling the weird miasma of Mrs. Fields plus Yankee Candle.

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Kate Klonick

@Klonick

3 months

As a general rule, judges' are given remarkable deference to keep order in their courtroom. . . . Except that time in Niagara Falls when a judge was removed from the bench after putting *46 people* in his courtroom IN JAIL when no one claimed a ringing cell phone 1/ 🧵

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Kate Klonick

@Klonick

2 years

So so many of the trust and safety and content moderation conversations are all about the US and EU and “rest of world. It’s beyond time to shift the dialogue to majority world. Which is *literal*

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Kate Klonick

@Klonick

3 years

😑😑😑😑😑

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Kate Klonick

@Klonick

2 years

This week 20 yrs ago my fam was at Red Sox-Yankees game in bleachers & a lady was breastfeeding her baby & a Yankees fan started heckling her for being “gross” & my normally non-confrontational mom just LIT INTO him in front of everyone & don’t remember who won but remember that

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Kate Klonick

@Klonick

2 years

Old love watching young love

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Kate Klonick

@Klonick

4 years

I had a hard day. Not because of COVID or sickness, or anything that *really* matters in this moment, but still something that I am sad and hurting about. If you can spare some joy from your life, please do.

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Kate Klonick

@Klonick

5 years

Ok, so what should you know about the Facebook's Oversight Board?! What the heck is this thing, where did it come from, and why should you care about the documents they released today? Until I can publish my (very long law review) paper (no one will read) I MADE A THREAD. 1/

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Kate Klonick

@Klonick

2 years

I keep waiting for the sadness to kick in, but I'm realizing I processed the sadness 6 years ago. So today I am feeling just very, very, very, very, very, very, very, very, very, very ANGRY

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Kate Klonick

@Klonick

2 years

My favorite part of Twitter is how reasonable and proportional people are in their responses

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Kate Klonick

@Klonick

6 years

@sarahjeong Probably ritual suicide

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Kate Klonick

@Klonick

2 years

The Myth of Icarusk

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Kate Klonick

@Klonick

5 years

The project has had the best results. They have been writing to me all break being like, "this is crazy. I found the guy in the front of me on the plane in 3 minutes" or "this person just gave out their entire credit card number on full train over the phone" etc. 4/6

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Kate Klonick

@Klonick

1 year

Great news for the future of the internet: the Supreme Court gets about as hands off as it can possibly get on Section 230 in a 2.5 page per curium decision in Gonzalez v. Google. Opinion here: 1/

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Kate Klonick

@Klonick

4 years

@ScottJCollette au contraire. I have a fireplace.

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Kate Klonick

@Klonick

2 years

You could not make this up: just picked up the car for Thanksgiving from Hertz. The only car they had were Teslas

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Kate Klonick

@Klonick

2 years

Me: Guys, laughter counts as class participation. Class: [light hearted chuckling] One girl in the front row 10x louder than everyone else: HAHAHAHAHA!!!

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Kate Klonick

@Klonick

1 year

So far, 39 is my best year ever ♥️

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Kate Klonick

@Klonick

1 year

SO YOU WANNA DO INTERNET LAW 🧵 This last year at @BKCHarvard I've talked to a lot of Harvard Law students who want to go into law and tech and want to know what classes they should take. They're usually like "First Amendment?" or "Corporations"? No. 1/

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Kate Klonick

@Klonick

5 years

Woke up and realized that the 20-year nightmare of not knowing what to call the decade we were in was finally over.

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Kate Klonick

@Klonick

2 years

If you're among those affected by the #TwitterLayoffs PLEASE EMAIL rebootingsocialmedia @cyber .harvard.edu We're up to great things, we're a great group of people, and we are thinking all the time about the long term health of the digital public sphere

Jonathan Zittrain

@zittrain

2 years

Thinking about today's capricious and hasty #twitterlayoffs and the amount of extraordinary talent affected. @bkcharvard builds online in the public interest, and we're starting new projects – drop us a line and we'll be in touch: rebootingsocialmedia @cyber .harvard.edu

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Kate Klonick

@Klonick

3 years

I have a new paper It examines how individual & collective harms are mitigated in content moderation by platforms; how calls for antitrust break-up will likely make those harms worse; & how to regulate within the 1A to make them better It's called The Marketplace of Governance

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Kate Klonick

@Klonick

5 years

(1) CNBC isn't RT. It isn't Breitbart. It isn't MotherJones. It's relatively mainstream. There was no real agenda here. (2)That maybe made its error even more dangerous because people were most trusting of the headline. 5/

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Kate Klonick

@Klonick

2 years

My new trick at parties is bringing up @j_a_tucker ’s study that shows online misinformation is shared by those over 65 years old 7x more than the average user and asking people what they think this implies for platforms and regulation

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