Glide Student Help @GlideStuHelp Twitter profile

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Glide Student Help

2 years

Experiencing intermittent connection on your phone or tablet? You may need to disable your device's randomised MAC address.

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Glide Student Help

@GlideStuHelp

3 years

We are currently experiencing an outage affecting multiple locations and phone system. Our technical teams are working to restore service as soon as possible. Apologies for the inconvenience caused.

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Glide Student Help

@GlideStuHelp

3 years

We are still working with our carrier to restore service. If your broadband service stopped working from around 18:30 onwards, you are likely to be affected by this outage.

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Glide Student Help

@GlideStuHelp

3 years

Our broadband service has been partially restored. Our team are still working to restore broadband to the remaining locations. Please be aware that the newly restored service should be considered as at risk while we continue to monitor the situation.

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Glide Student Help

@GlideStuHelp

3 years

We are seeing a huge demand for our live chat and email services. We are still here, please bear with us and we will reply back to you.

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Glide Student Help

@GlideStuHelp

8 years

Viridian - Writtle/Platt Hall - Service has been restored. We apologise for the inconvenience caused.

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Glide Student Help

@GlideStuHelp

5 years

Newcastle & Durham residents: The end is in sight! The carrier's engineers are in the process of splicing the new new section of fibre. As soon as we get an ETA we'll let you know! - Alex

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Glide Student Help

@GlideStuHelp

3 years

More of our services have been restored. We are working to restore all remaining services.

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Glide Student Help

@GlideStuHelp

8 years

@jrs97_ Of all the tragedies written through the ages, this is the greatest. Which accommodation are you staying in? Tim

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Glide Student Help

@GlideStuHelp

3 years

We believe all service issues are now resolved If any more of our users are still facing issues please contact us directly, you can reach us on 0333 123 0115 or by contact directly here Glide :)

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Glide Student Help

@GlideStuHelp

4 years

@Ahshshs93083419 we are pumping it into him now and anything else I will let you know

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Glide Student Help

@GlideStuHelp

5 years

Service to the Newcastle and Durham areas should now be restored following repairs by our carrier. We're continuing to monitor the service for the moment. Any problems connecting, get in touch. - Paul

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Glide Student Help

@GlideStuHelp

4 years

Latest update for the Newcastle and Durham outage the engineers have installed the new cable and are preparing to splice this once this is done they will migrate the service to the new cable. Any further news we will keep you updated - Adam

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Glide Student Help

@GlideStuHelp

4 years

@beetlepimpjuice we will try to hurry this up for you

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Glide Student Help

@GlideStuHelp

4 years

To all in Newcastle and Durham the service is now returning to you all. Please be aware until we get the all clear from the engineers it may go up and down for a small time but should remain up - Adam

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Glide Student Help

@GlideStuHelp

5 years

We are currently experiencing an outage in the Newcastle, Lancaster and Durham areas currently, we're investigating these issues now to get the service back online. Thanks for your patience.

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Glide Student Help

@GlideStuHelp

3 years

@HOODINIII6 1-0 MU

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Glide Student Help

@GlideStuHelp

8 years

@jrs97_ ಠ_ಠ

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Glide Student Help

@GlideStuHelp

8 years

@HEELWrestling @HenryKerrG

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Glide Student Help

@GlideStuHelp

4 years

@Ahshshs93083419 I can tell you this is not correct we have one bloke called Dave but back to the issue at hand the engineers are working on this and when I get any updates I will pass them straight along to you all

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Glide Student Help

@GlideStuHelp

4 years

We are currently aware of an outage affecting some sites in the Aberdeen and Edinburgh areas. We appreciate your patience whilst we work to restore service. We don't have an ETA at this moment.

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Glide Student Help

@GlideStuHelp

8 years

We are aware of an issue impacting the network and are investigating now. Updates to follow. A.T

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Glide Student Help

@GlideStuHelp

4 years

For the outage in Newcastle and Durham the latest update is the same I am afraid they are working on the issue and have not got a timeframe yet. When I get any news I will let you all know - Adam

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Glide Student Help

@GlideStuHelp

9 years

Some users may be experiencing connectivity issues, we are currently investigating. Updates to follow. P.S

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Glide Student Help

@GlideStuHelp

8 years

It's Wednesday, Sam. Tim

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Glide Student Help

@GlideStuHelp

5 years

The current situation in Newcastle and Durham is that our carrier is locating where the break in the line is and then will be doing immediate repairs, we apologise again for this, thankyou for your patience

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Glide Student Help

@GlideStuHelp

10 years

@gennalrc Ever stepped on lego? That's pretty bad. Is there anything I can help with? Tim

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Glide Student Help

@GlideStuHelp

4 years

We are aware of an outage affecting the Newcastle and Durham areas and are investigating this at the moment. When we have further updates we will tweet them out.

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Glide Student Help

@GlideStuHelp

10 years

@SophieLH1 Is there anything we can help with Sophie? Tim

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Glide Student Help

@GlideStuHelp

4 years

We are currently expriencing issues on our network that will affect several locations. Engineers are already working on the issue and we will look to have an ETR out as soon as we can - Connor

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Glide Student Help

@GlideStuHelp

4 years

The outage has been caused by a fibre break and we have been provide the ETA of 20:00 for the arrival of engineers at the location of the break, with further updates to follow once they get back in contact with us.

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Glide Student Help

@GlideStuHelp

10 years

@ollie_beels What sort of issues are you having Ollie? Tim

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Glide Student Help

@GlideStuHelp

4 years

Good Evening, We are currently aware of an issue in the Newcastle and Durham Area. We are currently investigating this issue with our carrier and will share any updates as soon as we know more - Connor

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Glide Student Help

@GlideStuHelp

4 years

All the work has now been completed and internet should be up for all sites in Aberdeen and Edinburgh again. If you have any further issues forget and reconnect to the network or get in touch. -Grant

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Glide Student Help

@GlideStuHelp

5 years

An update form Newcastle we have engineers working on this now after being let back on site due to hazardous conditions and waiting for an ETA on this. When we get any more updates we will tweet them out.

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Glide Student Help

@GlideStuHelp

4 years

@maxfearnley Good morning, yes unfortunately anything in newcastle or Durham is down at the moment, we're investigating as top priority at the moment, apologies!

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Glide Student Help

@GlideStuHelp

6 years

We are aware of a large scale outage and are investigating as a priority We apologize for the disruption. - Morgan

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Glide Student Help

@GlideStuHelp

6 years

Studentcom Users - We are currently aware of an issue arising in the last 30 minutes affecting connectivity for some devices across the network, and are investigating urgently! -Mike

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Glide Student Help

@GlideStuHelp

7 years

Sheffield Users - Service has been restored! Apologies for the disruption, if you're having any trouble reconnecting please give us a shout! -Mike

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Glide Student Help

@GlideStuHelp

4 years

The latest update from the outage in Newcastle and Durham is that they are working on the repair now replacing 100m of cable and then will start splicing this. We will keep you updates with further news when it comes in - Adam

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Glide Student Help

@GlideStuHelp

7 years

Some StudentCom users may be experiencing browsing issues which we are currently investigating. Updates to follow.

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Glide Student Help

@GlideStuHelp

3 years

If you're just lost access to Facebook, Instagram or Whatsapp, this is why! Anyone remember their Bebo password? 🤣

Facebook, Instagram and WhatsApp working again after global outage took down platforms

Users in UK, US, Australia and other countries find services inaccessible as company apologises

www.theguardian.com

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Glide Student Help

@GlideStuHelp

8 years

MMU - All saints, Cavendish, Cambridge, Oxford + Briarfields - A secondary engineer is on the way. ETA 23:15. Updates to follow.

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Glide Student Help

@GlideStuHelp

7 years

To all students having seen disconnections in past few moments, we are aware of the issue and we are cracking away to resolve this ASAP :)

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Glide Student Help

@GlideStuHelp

4 years

For the outage in Newcastle and Durham our carrier has found an issue 14 km from the testing location. Field Operations are now navigating the fiber route towards the suspected fault location to identify any obvious signs of the damage. Any further updates we will let you know

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Glide Student Help

@GlideStuHelp

10 years

@DarrennnnxD We are still here....watching...waiting for you to return :)

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Glide Student Help

@GlideStuHelp

8 years

Southampton Solent University - We are aware of an issue affecting the internet service and are investigating. Updates to follow. A.T

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Glide Student Help

@GlideStuHelp

4 years

@reece_hrs not just me there is a team behind all this I am just glad we are in the home straight now and when I get further news we will let everyone know.

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Glide Student Help

@GlideStuHelp

11 years

@WhiteDArcyy Hi, The service we provide is primarily for academic purposes. There are no legal restrictions on the service. A.T

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Glide Student Help

@GlideStuHelp

4 years

@MeganRennie15 I am ok here and when I get any further news I will let everyone know

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Glide Student Help

@GlideStuHelp

3 years

@ParisALAYET It's on our list of things to fix.

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Glide Student Help

@GlideStuHelp

4 years

For the outage in Newcastle and Durham the latest we have is that the engineers are continuing to work on the fibre connection but have no timeframe as of yet. When I get anything else I will you know - Adam

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Glide Student Help

@GlideStuHelp

8 years

@harrihooo It's good to hear we aren't the worst, when you get back to uni let us know if you need help with your connection.

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Glide Student Help

@GlideStuHelp

9 years

@_maxschilling That hurts :( DK

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Glide Student Help

@GlideStuHelp

10 years

Unite - Stratford One - Fire services have now given the all clear for engineers to attend the area and investigate. Updates to follow. AC

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Glide Student Help

@GlideStuHelp

9 years

Unite Students - Leeds - Service has been restored, however there is the possibility for further disruption. Ian

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Glide Student Help

@GlideStuHelp

5 years

For people in Lancaster, we have replacement equipment arriving for 11:30, which we will install and hopefully bring your service back, Apologies again and thankyou!

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Glide Student Help

@GlideStuHelp

5 years

Newcastle & Durham Outage - Our Carriers electrical engineer is currently at the fault location and working to restore power to our local data centre. We do not currently have an ETA of when this will be resolved but they are working on this as we speak. - Connor

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Glide Student Help

@GlideStuHelp

7 years

@Easyaz102 We tried that and it didn't work. Now what do we do!? Tim

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Glide Student Help

@GlideStuHelp

5 years

We are currently experiencing an outage at multiple sites across the country. Please dm us for more info but bare in mind getting a response may be a bit delayed.

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Glide Student Help

@GlideStuHelp

5 years

@locogirlp I have just received an update. Engineers attending the fault have seated one end of the replacement fibre cable (the cause of the outage). Hopefully it should not be too much longer now. But work is still going on to restore the service.

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Glide Student Help

@GlideStuHelp

7 years

StudentCom sites in Plymouth - Our carrier has dispatched an engineer to our exchange to investigate further. Updates to follow. P.S

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Glide Student Help

@GlideStuHelp

7 years

All StudentCom Users - We are experiencing loss of connectivity to a number of sites around the country, since around 13:45. We are working to resolve this urgently! -Mike

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Glide Student Help

@GlideStuHelp

8 years

Southampton Solent University – Multiple Blocks - We are aware of an issue affecting the internet service and are investigating. A.T

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Glide Student Help

@GlideStuHelp

6 years

StudentCom Sites in Liverpool - We are aware of an outage which we are currently investigating as a high priority. Apologies for the inconvenience. As soon as we have an update, we will send another Tweet.

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Glide Student Help

@GlideStuHelp

8 years

@MossRills ok can you please DM your username and accommodation please.

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Glide Student Help

@GlideStuHelp

9 years

All users in the Leeds & Huddersfield area - Our carrier have identified a fault and expect to have this issue resolved by 18:30. Ian

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Glide Student Help

@GlideStuHelp

7 years

Users in Bristol – We are currently experiencing a core outage in the area. We are currently arrange an engineer to attend ASAP.

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Glide Student Help

@GlideStuHelp

8 years

Snow? It's bright and Sunny down here at the StudentCom offices and I'll be around till 7pm answering your tweets. Stay schwifty, Matt

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Glide Student Help

@GlideStuHelp

8 years

@KateDoesArt You have my sympathies. Tim

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Glide Student Help

@GlideStuHelp

5 years

We are currently experiencing a large scale outage on our network. Investigations are underway. We apologise for the inconvenience.

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Glide Student Help

@GlideStuHelp

4 years

@CH33FRYANO I will let you know when we reach that point

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Glide Student Help

@GlideStuHelp

7 years

@milliexmc Wait so do you me to reply or nah? - Alex

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Glide Student Help

@GlideStuHelp

2 years

London Outage Update: Please be advised that the fibre break has been resolved and your internet service will have resumed. Please attempt a reboot and if you have any further issues please contact us at 0333 123 0115. Apologies for any inconvenience this has caused.

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Glide Student Help

@GlideStuHelp

4 years

Outage update for Newcastle/Durham - Our engineers have identified the fault and are now beginning repairs to restoring the service as quickly as possible. Once this has been completed the network will be back up.

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Glide Student Help

@GlideStuHelp

4 years

@mitchellculhane we will try got to watch those ticktoks

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Glide Student Help

@GlideStuHelp

6 years

Studentcom users - The earlier major outage has now been resolved, and your devices should reconnect automatically. If not, please try restarting the device and reconnecting to the network, and let us know if you're still having issues. Apologies for the disruption! -Mike

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Glide Student Help

@GlideStuHelp

8 years

"Be strong. Never give up. When life gets you down, get back up and push back harder." I whispered to our Wi-Fi signal. Tim here until 7pm.

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Glide Student Help

@GlideStuHelp

7 years

@bigbroalphar Best way to deal with this situation. Tim

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Glide Student Help

@GlideStuHelp

5 years

@presidentmugi

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Glide Student Help

@GlideStuHelp

9 years

@JazzyEnglish ok no worries and good luck when you go back

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Glide Student Help

@GlideStuHelp

7 years

Unite Students - Sheffield - The network has gone down in the Sheffield area, we're in the process of investigating this with the carrier- John

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Glide Student Help

@GlideStuHelp

4 years

Engineers are on-site working on the issue and we expect an update in the next hour and a half on this when we get this we will pass this on

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Glide Student Help

@GlideStuHelp

2 years

If there is an outage going on in your accommodation. This is due to the planned maintenance work in Colchester area. Apologies for any inconvenience caused.Hopefully the services will be back on again the afternoon.

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Glide Student Help

@GlideStuHelp

7 years

Good evening, if you have just lost connection this is due to maintenance taking place until 3:30. We are sorry for the inconvenience.

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Glide Student Help

@GlideStuHelp

7 years

StudentCom users - Service has been restored. If you are still experiencing an issue, please reboot the device and then get in touch - Sam

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Glide Student Help

@GlideStuHelp

9 years

Southampton Solent University - The ETA for the hardware is 5:30. Service will be restored after this barring unforeseen complications (2/2)

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Glide Student Help

@GlideStuHelp

10 years

@billyisawilly - We had to Google what 'DPMO' means but now we know. Anything we can help you with to avoid another hip 'DPMO'? JD SCHD

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Glide Student Help

@GlideStuHelp

7 years

StudentCom users - Some users may be experiencing issues getting online. We are currently investigating. Updates to follow - Sam

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Glide Student Help

@GlideStuHelp

10 years

Unite - Stratford One – Service has now been restored. Please let us know if you have any further issues. A.T

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Glide Student Help

@GlideStuHelp

8 years

Homes for Students - Alexandra Hall - Service has now been restored! If you're still having problems connecting, please let us know. -Mike

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Glide Student Help

@GlideStuHelp

8 years

@DeannaMorecraft Someones got to bring the bants, and the carrier is still investigating the issue. Tim

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Glide Student Help

@GlideStuHelp

9 years

Southampton Solent University - We have detected an outage which we are currently investigating. Updates to follow - Sam

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Glide Student Help

@GlideStuHelp

2 years

Good Evening! Apologies for the inconvenience. For anyone getting a "radius server not responding" error please now retest as this should be working :)

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Glide Student Help

@GlideStuHelp

8 years

Roses are red, violets are blue, if you have internet connectivity issues, I'm here for you. Tim here until 7pm.

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Glide Student Help

@GlideStuHelp

10 years

@RGHR95 Perhaps you're just too popular Rob?! Can we help with anything? - Sam

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Glide Student Help

@GlideStuHelp

6 years

Having a Wi-Fi issue, download our all new Glide Support App at or get more info on how the app will help us help you here .

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Glide Student Help

@GlideStuHelp

7 years

Some user in Bristol may be experiencing connection issues, we are currently investigating. Updates to follow.

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Glide Student Help

@GlideStuHelp

7 years

Studentcom users - Sheffield - We have engineers in the Shefflied exchange working to resolve the issue asap. More updates to follow. - JB

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Glide Student Help

@GlideStuHelp

7 years

@rossywalshy So, we switched it off but didn't think about doing the second part. We will give it a try and let you know. Apologies for the inconvenience and once we have any sort of update, we will inform you.

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