Need help? You may reach our Customer Service team through the Help Center page on our website or call 1-800-326-2536 (bonjour, on vous sert aussi en français)
@Staccii_Fenty
Yes, all returns are free. Be sure, however, to ship the item back to our warehouse by requesting a Royal Mail return label from our website or simply by speaking with a live agent who will provide you with one. -NP
@Staccii_Fenty
Hey Staci, we're sorry to hear about the delay, and would love to provide you with an update. Please contact our customer service department by phone or online chat directly on our website. -MM
@PeterWIKraus
Hey Peter, glad you're still loving them! Though this exact model may not be available, be sure to check us out for an alternate style. -MM
@longlimbslarn
Hey Lauren!
The color Navy is just what the color of this item is classified as. The color displayed on the website is the true color. Hope this helps and it is the color that you need. Thank you -JM
@Universe_Rants
The ALDO Group is very proud to be a private family business. We are deeply committed to the city of Montreal and the province of Quebec, where our company was founded in 1972. ALDO doesn't have any connection to Donald Trump's businesses. We do not carry Ivanka Trump's shoes.
You may experience delays in receiving your order; we apologize for the inconvenience that this may cause you.
We know that you can't wait to rock your new styles, and are working very hard to resolve all issues & delays for you ASAP!
Thank you always for choosing ALDO.
@paddyjoeboyle
Hi there! The health & wellness of our customers & our team members are always our top priority. We are taking precautions to amplify our cleaning & sanitizing procedures & are strictly following the guidelines advised by local health & government agencies. -CP
@patrico_perez69
@ALDO_Shoes
Hi Patricio! Sadly we were closed over the weekend and had a statutory holiday yesterday but our team is back and ready to help! Please reach out to our chat/call experts for immediate live aid. Thank you. 🙇♀️ -NP
Good morning beautiful people, my name is Alessia and I will be answering all of your customer service inquiries. Be sure to bundle up today!
#WinterIsComing
❄️⛄️🐉
@YazzyKearra
Hey Yasmeen, this doesn't sound ok, at all. Please email us further details to twitter
@aldogroup
.com and we will look into this right away.
@_emilybezerra
Hey Emily, we would love to attempt to assist. Please provide us with a detailed email, along with these pictures, and your proof of purchase to twitter
@aldogroup
.com. We hope to hear from you soon. -MM
@Gracelowe22
Hi Grace, we understand and share your concerns! We will be sending your feedback to the appropriate team to explore more sustainable packaging for our gift card shipments. We hear you and we will do better! -SR
@DiorNFLPA
Oop- Usually our emails are coded by your request for which promotions you'd like to receive during your sign-up for our newsletter. So if you selected both to redeem the most out of our promotions this might have been the cause. Enjoy the free shipping nonetheless. 😂🙌🏻 -NP
@sheriamour333
The ALDO Group is very proud to be a private family business. We are deeply committed to the city of Montreal and the province of Quebec, where our company was founded in 1972. The company doesn't have any connection to Donald Trump's businesses. -E
@tenilleclarke1
Oh no! That definitely is not up to our standards at ALDO. We'd love to escalate this further. May you please send an us an email with a description of your experience as well as the store address so we can submit a complaint, twitter
@aldogroup
.com? -NP
@ibealiveinjonas
Oh no, we're sorry to see this! Let's see what we can do about this. Please send us your purchase information and further pictures to twitter
@aldogroup
.com and we'll get back to you with the next steps. -HM
@Hayatudeen63
We are terribly sorry to see this. We would love to assist you with this. Please forward your order information to twitter
@aldogroup
.com and we'll assist you as soon as possible. -NP
@melodieshantz
Hey Mel, we'd love to get this sorted out for you. We'd suggest heading on over to your local store for further assistance. Be sure to have the item in its original packaging as well as your receipt. We do apologize about this. -MP
Hi Aldo Crew,
We want to thank you for your patience & understanding towards our site maintenance this week.
If you have sent us a DM, we will get back to you within 72 business hours. For faster responses, please reach out to us through our live chat service on our website.
Top of the morning to you, world. Have a problem with your order? Looking for a specific shoe? Want to talk about your feelings? We're here until 9:30pm EST. Let's go. ^P