ALDO_Help Profile Banner
ALDO_Help Profile
ALDO_Help

@ALDO_Help

4,522
Followers
1
Following
31
Media
34,495
Statuses

Need help? You may reach our Customer Service team through the Help Center page on our website or call 1-800-326-2536 (bonjour, on vous sert aussi en français)

Don't wanna be here? Send us removal request.
@ALDO_Help
ALDO_Help
10 years
Our Cyber Monday deals #BrokeTheInternet . Good news tho: we're extending the deal for another 24 hours. We'll tweet when we're back up.
18
27
33
@ALDO_Help
ALDO_Help
6 years
@Staccii_Fenty Yes, all returns are free. Be sure, however, to ship the item back to our warehouse by requesting a Royal Mail return label from our website or simply by speaking with a live agent who will provide you with one. -NP
0
0
5
@ALDO_Help
ALDO_Help
6 years
@Staccii_Fenty Hey Staci, we're sorry to hear about the delay, and would love to provide you with an update. Please contact our customer service department by phone or online chat directly on our website. -MM
1
0
0
@ALDO_Help
ALDO_Help
7 years
@PeterWIKraus Hey Peter, glad you're still loving them! Though this exact model may not be available, be sure to check us out for an alternate style. -MM
4
1
18
@ALDO_Help
ALDO_Help
8 years
@canarymission This is in no way aligned with our company values & proper action will be taken on our end. Thank you. -C
1
5
11
@ALDO_Help
ALDO_Help
9 years
Who saw Beyonce's show last night!? Oh wait, that was a football game? 😉 Copy Beyonce's shoe game with a lug sole like on our LATTE heels!
0
1
8
@ALDO_Help
ALDO_Help
10 years
Hey everyone, we're still on it. In the meantime, rest assured: we will be extending Cyber Monday deals for another 24 hours.
9
8
10
@ALDO_Help
ALDO_Help
9 years
@OhGBee If an incident occurred at one of our stores, we would definitely like to know. Please email twitter @aldogroup .com. Thanks, -L
0
1
9
@ALDO_Help
ALDO_Help
7 years
@longlimbslarn Hey Lauren! The color Navy is just what the color of this item is classified as. The color displayed on the website is the true color. Hope this helps and it is the color that you need. Thank you -JM
0
2
6
@ALDO_Help
ALDO_Help
8 years
@AlMcc23 We are sorry to hear that Ally! Please call us toll free at 1.888.298.2536 to get another pair! VM
0
1
4
@ALDO_Help
ALDO_Help
5 years
@kgabe20 Speak it into existence ! 🤞 😆
1
0
5
@ALDO_Help
ALDO_Help
9 years
Our website is down right now, but no worries, we’re working hard to get back on our feet & have you shopping again! Stay tuned for updates.
1
1
4
@ALDO_Help
ALDO_Help
4 years
We teamed up with @Disney to create a collection made for magical moments. Stay tuned! #DisneyxAldo
4
0
4
@ALDO_Help
ALDO_Help
8 years
@SophieMcGregorr Need to look fierce for Queen B! Be sure to visit your local ALDO store to see if they can get you a replacement! ~J
0
0
4
@ALDO_Help
ALDO_Help
8 years
@heathesauruss We apologize for this inconvenience. We will bring this to the attention of our merchandising team. Thank you - P
0
1
4
@ALDO_Help
ALDO_Help
10 years
Good morning! Our site is up & running again. The best news: all our Cyber Monday Deals are going strong, until tonight!
4
4
4
@ALDO_Help
ALDO_Help
1 year
Hey bestie crew! Your girl Em is here until 8PM EST. DM if you have any questions 🩷🤗
2
0
4
@ALDO_Help
ALDO_Help
9 years
Picture this: doors slamming open, Pierre walking in the building with sunglasses on, announcing he will be online until 7pm EST. Wow. 😍
0
0
4
@ALDO_Help
ALDO_Help
5 years
@Annieberry44 Ok, this reaction was perfect! 🤣🤣🤣🤣 -MM
0
0
4
@ALDO_Help
ALDO_Help
6 years
@Universe_Rants The ALDO Group is very proud to be a private family business. We are deeply committed to the city of Montreal and the province of Quebec, where our company was founded in 1972. ALDO doesn't have any connection to Donald Trump's businesses. We do not carry Ivanka Trump's shoes.
0
1
4
@ALDO_Help
ALDO_Help
10 years
Hello #aldonation , Jordan here until 10pm EST to answer your questions! Shoes, Shoes, Shoes!! :)
0
2
3
@ALDO_Help
ALDO_Help
2 years
You may experience delays in receiving your order; we apologize for the inconvenience that this may cause you. We know that you can't wait to rock your new styles, and are working very hard to resolve all issues & delays for you ASAP! Thank you always for choosing ALDO.
14
0
3
@ALDO_Help
ALDO_Help
1 year
What's up, everyone? Guess who! I'll be here with you until 8PM EST. Chat me up if you need anything! - Em
5
0
3
@ALDO_Help
ALDO_Help
10 years
Hey guys, we appreciate your patience while our systems are going through some technical issues.We'll tweet as soon as we're up & strutting!
2
4
3
@ALDO_Help
ALDO_Help
10 years
@itsaCOLEworldxo Too loyal? No. Amazing? ABSOLUTELY!!! ^P
0
0
3
@ALDO_Help
ALDO_Help
5 years
@paddyjoeboyle Hi there! The health & wellness of our customers & our team members are always our top priority. We are taking precautions to amplify our cleaning & sanitizing procedures & are strictly following the guidelines advised by local health & government agencies. -CP
0
1
3
@ALDO_Help
ALDO_Help
7 years
@vvaldiv Hey! What happened? Email us at twitter @aldogroup .com and we'll help resolve the matter - E.B
2
0
3
@ALDO_Help
ALDO_Help
10 years
@NicoleMHutch Welcome to the team! 👠💗 ~J
0
0
2
@ALDO_Help
ALDO_Help
9 years
@tanie___ Hi Tanya, we are sorry, we don't want to put you in a bad mood. Please Send the details to twitter @aldogroup .com - we'll help. *JV
0
1
3
@ALDO_Help
ALDO_Help
6 years
@East86th The store in question has been contacted. Thank you so much for your feedback! -C
1
0
3
@ALDO_Help
ALDO_Help
4 months
@patrico_perez69 @ALDO_Shoes Hi Patricio! Sadly we were closed over the weekend and had a statutory holiday yesterday but our team is back and ready to help! Please reach out to our chat/call experts for immediate live aid. Thank you. 🙇‍♀️ -NP
0
0
0
@ALDO_Help
ALDO_Help
10 years
Happy Canada day to all our Canadian shoe lovers! Jordan here until 10pm EST to answer your questions! :)
1
2
3
@ALDO_Help
ALDO_Help
9 years
@tinaasdiary Hi Tina, We're sorry to hear that. Please let us know what happened at twitter @aldogroup .com. We'll look into this. ^D
0
1
3
@ALDO_Help
ALDO_Help
10 years
@joeykidney Aww, the feeling is mutual! ;) *AS
0
1
3
@ALDO_Help
ALDO_Help
5 years
Good morning beautiful people, my name is Alessia and I will be answering all of your customer service inquiries. Be sure to bundle up today! #WinterIsComing ❄️⛄️🐉
4
0
3
@ALDO_Help
ALDO_Help
10 years
@elyseperez06 We're glad to hear it, Elyse, they do look fantastic! -L
0
1
2
@ALDO_Help
ALDO_Help
7 years
@kiaraaajade Hey what's your order #? We'll check the status for you right away! -C
1
0
2
@ALDO_Help
ALDO_Help
8 years
Transitioning from Winter boots to Summer sandals can be awkward, but the ALENAMA ankle boot may be just the answer! Check it out online👍 -L
0
0
2
@ALDO_Help
ALDO_Help
9 years
Mickie’s a gifted wizard who must meet her fate & duel the dark lord. Nope that's Harry Potter...but Mickie is here to answer your Q's 😉 -M
0
0
2
@ALDO_Help
ALDO_Help
9 years
@Marina_Berry Hi Marina! Items are regularly shipped separately. If you provide your order number, we'll gladly look into this for you! -L
0
0
1
@ALDO_Help
ALDO_Help
7 years
@YazzyKearra Hey Yasmeen, this doesn't sound ok, at all. Please email us further details to twitter @aldogroup .com and we will look into this right away.
1
1
2
@ALDO_Help
ALDO_Help
9 years
Thanks for letting me help you, tweeps. ❤️‍ *AS tweeting out for the last time. Remember: life's an adventure, so wear the right shoes. 👠
0
1
2
@ALDO_Help
ALDO_Help
9 years
@JetaMay Hi! We don't have a name for the piece, but it's an original song composed for ALDO by Joris Van Grunsven. Glad you like it! ^D
0
0
2
@ALDO_Help
ALDO_Help
8 years
@StudJock Oh no! Please write to us at twitter @aldogroup .com so we can find a solution for you! VM
0
0
1
@ALDO_Help
ALDO_Help
8 years
@likeagoodNEEbor @LoveRaqstar Please let us know if you have had any unpleasant experiences so we can resolve this! -P
1
0
2
@ALDO_Help
ALDO_Help
10 years
Happy #Sundayfunday ! Jordan here until 5:30PM EST to 'heel your sole'! Let's get the day started off on the right foot :) #punsbyjordan
0
1
2
@ALDO_Help
ALDO_Help
10 years
@joeykidney We love you too, Joey! We've just answered your email. Feel free to let us know if you have any other Qs! :) *AS
0
0
2
@ALDO_Help
ALDO_Help
10 years
@BUDDatron Hey Robert, so sry to hear that. We are working on the website right now, pls hang in there! Stay tuned for updates! -Q
1
1
2
@ALDO_Help
ALDO_Help
2 years
We loaf you. Rock our matching set Bigmove & Tranquilx for a neutral fit that’s cute & comfy thanks to our lightweight technology. #AldoShoes
Tweet media one
0
0
2
@ALDO_Help
ALDO_Help
7 years
@_emilybezerra Hey Emily, we would love to attempt to assist. Please provide us with a detailed email, along with these pictures, and your proof of purchase to twitter @aldogroup .com. We hope to hear from you soon. -MM
0
0
2
@ALDO_Help
ALDO_Help
8 years
@alenzaman Hi Alen, Sorry, these are out of stock! ^D
1
0
1
@ALDO_Help
ALDO_Help
4 years
@ri0gittins @ALDO_Shoes We'll let marketing know that this item is wanted, hopefully they'll be able to be restocked in time for your wedding 😉💕 -MP
1
0
2
@ALDO_Help
ALDO_Help
6 years
@YoureTaylorMade We love a Holiday Queen! #ALDOApproved . -MM
0
1
2
@ALDO_Help
ALDO_Help
9 years
@jessbeaumontx We're incredibly sorry to see this, Jess! Definitely not acceptable. Could you send your order # to twitter @aldogroup .com? -L
0
0
2
@ALDO_Help
ALDO_Help
7 years
Got questions that need answering? Give us a shout! We've got answers :) -SA
9
1
2
@ALDO_Help
ALDO_Help
5 years
@Gracelowe22 Hi Grace, we understand and share your concerns! We will be sending your feedback to the appropriate team to explore more sustainable packaging for our gift card shipments. We hear you and we will do better! -SR
0
0
1
@ALDO_Help
ALDO_Help
9 years
@MMekus18 YEAH! A guy who finally gets it, :D! Thank you for the feedback! ^D
0
1
2
@ALDO_Help
ALDO_Help
10 years
0
1
2
@ALDO_Help
ALDO_Help
10 years
@ananyamukherjee Thanks, got it! We'll get back to you as soon as we can! *AS
0
0
2
@ALDO_Help
ALDO_Help
9 years
And we're back! Thanks for your patience. Now go ahead, it's time to treat yourself to that #perfectpair you've had your eye on.
0
1
2
@ALDO_Help
ALDO_Help
9 years
@fareeduh Hey Faridah, what store did you visit exactly? We'll bring this to their immediate attention. Thank you! ^P
1
0
1
@ALDO_Help
ALDO_Help
6 years
@JDSHELBURNE Looking good! ; ) -MM
0
1
2
@ALDO_Help
ALDO_Help
10 years
Hehe, did you see that extreme close-up of awesome sparkly @ALDO_Shoes ? I sure did! Got any questions about our products, ask away! ^P
0
2
2
@ALDO_Help
ALDO_Help
8 years
@SJstoop Okay, great! Hit us up if you need help with that refund :) -SD
0
0
1
@ALDO_Help
ALDO_Help
8 years
@irisxgarcia Ah yes, the case of the missing bag lol Don't give up! I'm sure it'll turn up :p -C
1
1
2
@ALDO_Help
ALDO_Help
8 years
@CynthiaDulude We <3 them! -SD
0
0
1
@ALDO_Help
ALDO_Help
5 years
@DiorNFLPA Oop- Usually our emails are coded by your request for which promotions you'd like to receive during your sign-up for our newsletter. So if you selected both to redeem the most out of our promotions this might have been the cause. Enjoy the free shipping nonetheless. 😂🙌🏻 -NP
1
0
2
@ALDO_Help
ALDO_Help
9 years
Hi shoe lovers! So it seems that we're having some glitches at checkout. We're working very hard to resolve it & will keep you posted! ^D
0
2
2
@ALDO_Help
ALDO_Help
8 years
Happy Sunday shoe lovers! Those #perfectpair calling your name? You know what to do 😉 -M
0
0
2
@ALDO_Help
ALDO_Help
23 days
@Disney_Alli Oh no! No worries, please send your purchase information to our DMs so that our team can help you out. 💜 -NP
0
0
2
@ALDO_Help
ALDO_Help
6 years
Happy Sunday! Whether you're having a mellow day, cramming for finals, or running errands our team is here to answer your questions 😎 -MP
0
0
2
@ALDO_Help
ALDO_Help
9 years
Rocked my #ALDOPartyPairs at a wedding: felt like a star. Took some coffee & Super-Queenie is ready to help ya'll until 7pm EST 💃 #StarPower
0
0
1
@ALDO_Help
ALDO_Help
10 years
@bayanboulad Great news; you can actually have 'em all! ^P
1
1
2
@ALDO_Help
ALDO_Help
9 years
@whoiskenzieloo Oh no! Anything we can do to help Kenzie? -Q
0
0
2
@ALDO_Help
ALDO_Help
6 years
@sheriamour333 The ALDO Group is very proud to be a private family business. We are deeply committed to the city of Montreal and the province of Quebec, where our company was founded in 1972. The company doesn't have any connection to Donald Trump's businesses. -E
0
0
2
@ALDO_Help
ALDO_Help
6 years
@Wee_Linz_ Our Pelia pumps are definitely our pick of the season. The hubby has great taste! 😉 -MM
1
0
2
@ALDO_Help
ALDO_Help
8 years
@bee_spinner It’s always a pleasure to receive a compliment from a customer. We'll be sure to forward your tweet over to the store! -C
0
1
2
@ALDO_Help
ALDO_Help
7 years
@joanxo_ My pleasure! Enjoy your weekend and your new glasses ;) -VB
0
1
2
@ALDO_Help
ALDO_Help
7 years
@shut_up_meg__ Oh no! We are sorry for this! Please visit your local ALDO store and have one of our associates assist you with this. *B
0
0
1
@ALDO_Help
ALDO_Help
5 years
TGIF😎 Let us know if you need help!
9
0
2
@ALDO_Help
ALDO_Help
10 years
@hnnhsng Yikes! That will keep you on your toes! We hope they weren't ALDO shoes that broke! Please let us know if we can help you out! ~J
0
0
2
@ALDO_Help
ALDO_Help
8 years
#WednesdayWisdom : Life is short, buy the shoes! Sign up for our ALDO A-List to be the first in the know about all things ALDO. ~J
0
0
2
@ALDO_Help
ALDO_Help
10 years
@joeykidney That doesn't seem right. Email us at twitter @aldogroup .com with your order details and we'll get to the bottom of this! *AS
1
0
2
@ALDO_Help
ALDO_Help
9 years
@VALakhani Yes, of course we can :)! He can bring them to the store w/ a proof of purchase and they'll help!^D
0
0
2
@ALDO_Help
ALDO_Help
5 years
@MsZoeRed The struggle is real! At least you look good rocking the Stessy heels! 🤣🤣
0
0
2
@ALDO_Help
ALDO_Help
7 years
Always glad to help :D -Lu
@jas_hidan
The Unbiased Reaper
7 years
@ALDO_Help Thanks for the prompt reply, the refund, and the discount coupon. You guys are good. :) Best Wishes!
0
0
0
0
0
2
@ALDO_Help
ALDO_Help
1 year
@querikcan Hey there! Send us your account email with your order number. We can totally fix this for you. - ES
1
0
1
@ALDO_Help
ALDO_Help
7 years
@tenilleclarke1 Oh no! That definitely is not up to our standards at ALDO. We'd love to escalate this further. May you please send an us an email with a description of your experience as well as the store address so we can submit a complaint, twitter @aldogroup .com? -NP
1
0
2
@ALDO_Help
ALDO_Help
10 years
@marshmellow_75 It's our pleasure :) -L
0
0
1
@ALDO_Help
ALDO_Help
6 years
@MistressLuce Our shoes are made for walking :)
0
0
2
@ALDO_Help
ALDO_Help
5 years
@ibealiveinjonas Oh no, we're sorry to see this! Let's see what we can do about this. Please send us your purchase information and further pictures to twitter @aldogroup .com and we'll get back to you with the next steps. -HM
1
0
2
@ALDO_Help
ALDO_Help
6 years
@Hayatudeen63 We are terribly sorry to see this. We would love to assist you with this. Please forward your order information to twitter @aldogroup .com and we'll assist you as soon as possible. -NP
0
1
2
@ALDO_Help
ALDO_Help
9 years
@Fashionalities Well, prices can vary by location/country, & since India is a franchise location we don't have any info on the prices. *AS
1
0
2
@ALDO_Help
ALDO_Help
7 years
@melodieshantz Hey Mel, we'd love to get this sorted out for you. We'd suggest heading on over to your local store for further assistance. Be sure to have the item in its original packaging as well as your receipt. We do apologize about this. -MP
0
0
2
@ALDO_Help
ALDO_Help
2 years
Hi Aldo Crew, We want to thank you for your patience & understanding towards our site maintenance this week. If you have sent us a DM, we will get back to you within 72 business hours. For faster responses, please reach out to us through our live chat service on our website.
84
2
2
@ALDO_Help
ALDO_Help
10 years
@Gimme_SomeMO_ Aww, thanks Maurice. That's very nice of you! ^P
0
1
2
@ALDO_Help
ALDO_Help
5 years
Top of the morning to you, world. Have a problem with your order? Looking for a specific shoe? Want to talk about your feelings? We're here until 9:30pm EST. Let's go. ^P
4
0
2
@ALDO_Help
ALDO_Help
9 years
@jaya_hendo Talk about a sweet deal! -L
1
0
1