Peace mass transit paid the sum of NGN500,000 because of a fare as little as NGN700.
Here's how a no refund policy can cost your business thousands of naira.
A thread 🧵
In 2004, Indomie experienced its biggest brand crisis. People were said to have eaten Indomie and died.
Fast forward to 2021, Indomie was estimated to have sold 4.5 billion packets in Nigeria yearly.
How did they bounce back?
What can your business learn from it?
A Thread 🧵
Mejero Emmanuella Kunu, CEO/Co-Founder of Pennee talks about how Pennee helps small businesses grow.
We the superstars at Pennee are small business owners building for other small business owners
Something hooge has landed!
We’re excited to announce the unveiling of the improved Pennee app - simple financing for your business.
It’s an entirely new experience!
Download and sign up on Pennee to grow your business.
For Android
#growwithpennee
Do you identify as a creative????
Do you identify as a creative here in Nigeria??
Then this is for you!💃💃💃
This Friday at 6pm, Dolapo Amusat will be spilling the tea on business in the creative space, pricing and more. RT! Share this with your network
Guess what 🥁? Pennee has taken a whole new face. From growwithpennee, you can now unlock growth with Yana. Our goal remains to forge partnerships that drives growth for small businesses. Yana was created specifically with you in mind. With Yana, the sky is the starting point.
At Pennee, we're committed to helping small businesses grow into mega ones 🚀.
Today, we're sharing the journey of
@FixBotHQ
with Pennee.
Hear what business owner - Okoye Donaldson
@okoyedonaldson
- has to say about how helpful Pennee has been to the growth of his business.
Join us this evening by 7pm with
@CatlogShop
as we discuss attracting sales and managing customers as a small business.
Click the link below to set a reminder, it’s going to be an insightful session!
Join us and
@usezilla
tomorrow evening by 7pm as we discuss how to combat inflation using credit.
It's going to be an insightful conversation 🚀
Set a reminder here 👇🏾
We are expanding our engineering team. 🥁 🥁
Come join our superstar team to build the future of finance and financial management for businesses!
🔗 in thread
These were the three main strategies employed by Indomie to recoup from their killer noodles crisis.
Learned a thing or two?
Like this thread and retweet for a business owner on your TL.
Today, we spoke with Habib
@whoishabyb
, the founder of Smiley socks
@smileysocksco
- a socks company that is focused on selling feelings through sock. He talked about running into debt from a business, the lessons and why smiley socks stands out
We will be talking about “The reality of running a small business in Nigeria” with
@funkeolotu_
@DamilohunA
@ChidinmaShane
by 7:00pm on Thursday.
Moguls set your reminder let’s talk💃🏾
1. Apologize.
Before any PR attempts to salvage their product and sales, Indomie issued apologies and statements concerning the situation.
As a business owner, understand that empathy is important.
1. It’s illegal to operate a no refund policy.
According to laws of the federal competition and consumer protection act 2018, it is illegal for businesses to operate a no refunds policy. This means that if a customer wants a refund
Tweet Chat O'clock💃
This Friday at 6pm, we'll be having the very talented writer, editor and freelancer
@ToyosiGodwin
of
@ThewritingCol
on our tweet chat
You don't want to miss this!
Set your reminders!
#tweetchatWithPennee
2. Behind-the-scenes content.
Indomie organized a media tour to show their industry-standard production process to ease people's fears and doubts.
After empathizing and working towards fixing the issue, the next action point is rebuilding trust.
Apologize and begin the process of investigating the claim.
Making responses such as "my product can never be that way" as a first response is not the way to go.
We're glad to announce that we have partnered with
@smegrowthlab
by
@thefifthalley
to offer all small and medium businesses in cohort 2 access to a credit line on Pennee🎉.
"Follow who know road 😌"
These are Godswill's words not ours even though we concur!
Our mogul of the month is Godswill of
@ourhavenhq
and he talks to us about running Haven, how he heard about Pennee and how a credit line from Pennee put his business on fastrack 🚀
“Pennee has been a lifesaver to my business because I’m not restricted to a certain quantity of products anymore, I’m now expanding and that is really good for my business”
Amina is the founder of Aae’s Passion.
A lingerie brand that caters to every women’s undergarment needs.
She believes that lingerie shouldn’t be worn because of another person only.
So With Aae’s Passion, she wanted to something that every woman out there could relate with
This Saturday, at 7:30pm, we will be hosting the beautiful Amina
@AaesAae
for a tweet chat, where she will be talking about business in the intimate industry. Set your reminders!
#growwithpennee
We have over $750,000 fo you. 🎉
This isn’t an April Fool’s play. It’s how we plan to make April and the rest of the year beautiful for you. More funding for small businesses!
Today, we will be discussing “How to grow your business and build customer trust as a small business owner” with the people at
@growwithpennee
&
@getBumpa
by 7pm.
Set your reminder👇🏾
Sometime this month, the Rivers State government started a war against the federal government about the existing VAT(value added tax) regime. What is VAT? How does it affect small businesses?
Pricing for small businesses can be a bit tricky.
From deciding what prices to peg your products at🤔, to a strategy that will earn you adequate returns🤑, how can your business navigate pricing?
A THREAD on everything you need to know about pricing as a small business
3. Quality control a.k.a Testimonials
After surviving a crisis, you want to reassure old customers and earn new ones by sharing testimonials.
Indomie embarked on workshops and quality control sessions to show the public that their goods were safe for consumption.
For Indomie, that looked like showing off their production process.
For your business, it may look the same too.
Show the thoughtfulness and planning that goes into ensuring that orders are gotten and produced right.
The superstar spotlight today is on Bright Uwaoma - a product designer at Pennee 🎉.
When he's not designing the best products for businesses with Pennee, he's a video game junkie who loves food.
And oh, he has an unpopular opinion he can defend anywhere 😂.
says that a no refund policy is void and illegal in Nigeria.
“I want a refund” has to be among the top 5 sentences business owners dread to hear and it’s not number 5 or 4.
Poor cash flow and its management is the second leading cause of business failure in Nigeria.
This has caused many small businesses to shut down.
Here are the top 5 causes of poor cash flow and how to avoid them.
🧵
Trust is the most important business asset you manage, especially in relationships with customers and clients.
Build that trust today !
Thank you all for participating in our 12daysOfChristmasWithPennee giveaway. We wish you a very prosperous and productive year indeed
Wear it till they buy it was one of Florentina's hacks when she started building Hertunba✨.
In this episode, we talk about starting with
#0
, building social capital as a business currency, and sustainable fashion in Nigeria's fashion industry.
According to a judge's ruling in the high court of Enugu in April 2022, PMT was ordered to pay NGN500,000 in fees in a case of a refusal to refund.
The provisions of Sections 120, 104, 129 (1) (a) and (b) (iii) of the Federal Competition and Consumer Protection Act, 2018,
As a small business owner, you‘ve sold to a lot of people. Some that you no longer remember anymore. Ever wonder how you could have kept them coming back? We’ve got you!
Thread 🧵
/
@The_amakaa
says that “wigs as an investment” is a myth or good PR at best.
She walked us through her journey of turning a business into a brand; from loans, bad days to the power of friendship . We are obsessed with her story
Listen here👇🏾
I got a package of goodies from
@growwithpennee
yesterday. They brought it to my place in Nasarawa all for free 🥺.
When a brand sends you a package just to commend youuuuu. Check the first image 🥺😍
The Twitter winner of yesterday’s 12DaysOfChristmasGiveaway is
@ellaobazele
, head on Instagram to see the second winner.
GIVEAWAY✨
How many gifts were given in total in ‘The Twelve Days of Christmas song?
We were live at the Africa Money and Defi Summit West Africa and we had a great time preaching the gospel of Pennee and credit for small businesses.
Thank you
@AfricaMoneyDefi
for putting together an amazing summit 🚀.
Feel free to share with us the major lesson you’ve learnt this year.
The Twitter winner of yesterday’s 12DaysOfChristmasGiveaway is
@damilolahbern
, head on to Instagram to see the second winner.
GIVEAWAY✨
Comment Pennee and the comment with the highest likes wins.
Join us on Thursday, 29th of February at 6pm. We would be discussing the many ways that Yana can be of help to you and your business.
Click the link below to set a reminder so you don't miss out 🎉:
Adeyemi Gideon (Progee) is the Experience Lead at Pennee. We had a super short interview with him where he talked about his work with Pennee extensively and what we should expect from Pennee come 2021.
The full interview would be on our blog.
>>>>>
We have
@oluremi_x
on today's episode of the podcast 🎉.
We talk about how NGW was born from the love of black & kinky hair, what's most important when starting, and how it feels to run a niche hair business ✨.
It's a lit episode. Listen now👇🏾
Spotify:
While going around with your daily activities, remember to take conscious effort to stay safe.
Have a lovely week 👍🏽
The Twitter winner of yesterday’s 12DaysOfChristmasGiveaway is
@ayobamz01
, head on to Instagram to see the second winner.
Pennee's favorite thing to do? Help business owners achieve their business goals 🤩.
Today, Derin is sharing how her credit line on Pennee has helped her expand her business.
Tap to watch her story 🚀
From earning 10k for a whole fashion collection to charging XXXX more, LexAsh has come a long way 🚀
Today's episode of the podcast is with the talented
@TheLexash
Oyin
@honeydropz999
is a small business owner that runs a ready to wear brand Syx Signatures
We spoke to her about about her business and how Pennee can solve her financing problems.
Here’s what Oyin had to say…
Small businesses make up 90% of Nigeria's workforce.
In 1 industry, thousands of businesses offer the same kind of services.
How can your small business thrive in its industry?
Here are 4 things your small business must do to stand out.
A thread🧵👇🏾
On today's episode of People and Pennee, we have the incredibly talented
@IamAnnyRobert
✨
We talk about the business of photography and how hunger can help you make better business decisions 😂.
Listen to the full episode here 🎧 -
Gifts of time and love are surely the basic ingredients of a true merry Christmas.
The winners of yesterday’s 12DaysOfChristmasGiveaway are
@_bumblebee_p
@moyenii_
. Kindly send a dm 😎
.
.
Today’s giveaway goes thus: How many words can you form from Pennee ? List them .
For us, there are a lot of books but these are some:
The Startup owner's manual: The step-by-step guide for building a great company by Bob Dort and Blark Steve
Start with why by Simon Sine
The 22 Immutable Laws of Marketing by Al Ries and Jack Trout
What book had the biggest impact on your life? 📖📚
Me👇🏼
Think and Grow Rich by Napoleon Hill, How to Win Friends and Influence people by Dale Carnegie.
Small Business Big Money by
@akinalabi
You?
As a mogul, using Pennee’s products and services should be the number 1 on your 2021 to-do list.
The Twitter winner of yesterday’s 12DaysOfChristmasGiveaway is
@omowunmiabdulai
, head on instagram to see the second winner.
To make creating a bio easier, we’ve broken down the elements that go into the best bios for businesses and how to write one for your business/brand.
A thread....
On the 9th of May 2004, someone died after being said to have consumed Indomie. Many more were in the hospital battling for their lives after consuming some packs of indomie too.
The equivalent of this for most businesses is testimonials. You want to reassure your customers that your goods are to be trusted because people like them have faith in it too.
In celebration of Customer Support week, we had superstar
@enoabasi_n
in front of the camera, to answer a few questions!
Her team does an amazing job of providing adequate support to our users, and we can’t thank them enough 🙌🏾
Say hi to Eno in the comments 👋🏾
We made it 🕺🏻
Reflect on the year 2020 and let us know what you are thankful for.
See you in 2021 🎊
The Twitter winner of yesterday’s 12DaysOfChristmasGiveaway is
@ebukasamson524
, head on to Instagram to see the second winner.
GIVEAWAY✨
👇👇
GIVEAWAY✨
Tag a business owner and tell them two of Pennee’s services that you think they should use.
.
.
Make sure they follow the page, winners would be picked randomly.
People and Pennee had a very interesting chit-chat with
@A_Feranmi
who runs a food business here in Nigeria
@ni_fries
We spoke about food branding, building Community in business, his take on loans for small businesses and how marketing works for him
On today's episode of My First Sales, we have Kubi Igwe, CD & Founder of
@ihekubi
In today's video, she shares with us what running 3 fashion businesses including bridals looks like 🚀, and why it's always a good idea to wear your work.
80% of small businesses in Nigeria fail in the first 18 months📈
The number 1 reason for this is a lack of money to run and expand a small business.
Loans are leverage that can grow/save your small business and here's why🧵👇🏾
This Saturday, at 7:30pm, we will be hosting the beautiful Amina
@AaesAae
for a tweet chat, where she will be talking about business in the intimate industry. Set your reminders!
#growwithpennee
What happens when Beyoncé steps in the kitchen?
@Rotimialabi_
talked all about it on this week’s episode of People and Pennee. Putting in the work needed and the challenges in cooking for a living; even for a superstar chef.
Are your photography equipments ready for an upgrade?
Or do you need a new camera to grow your photography business?
Camera joint is where you need to be between Wednesday 2nd - Friday 4th of November 2022.
We'll be there to pay for anything you need to buy from camera joints.
Tweet Chat O'clock💃
This Friday at 6pm, we'll be having the very talented writer, editor and freelancer
@ToyosiGodwin
of
@ThewritingCol
on our tweet chat
You don't want to miss this!
Set your reminders!
#tweetchatWithPennee