"Station Squabble" shows two mice scrapping over food on a London Underground station platform.
📸Sam Rowley
Just won a wildlife photography award against 40k others from London's Natural History Museum.
@NHM_London
#PhotographyIsArt
Goodhart’s Law: “When a measure becomes a target, it ceases to be a good measure.”
Campbell’s Law: "The more a metric is used, the more likely it is to corrupt the process it is intended to monitor.”
What do you think?
To produce the 5k Olympic medals being awarded in Tokyo, officials extracted metals from ~79k tons of recycled electronic devices, including 6.21m phones.
@NBCOlympics
@TeamUSA
“My wife asked me why I spoke so softly in the house. I said I was afraid Mark Zuckerberg was listening! She laughed. I laughed. Alexa laughed. Siri laughed.”
— James Franco
#FridayFeeling
“When I have an interview w/ god at the end of my life, he��s not going to show me how high I went on an org chart, or how much money I left behind.
But rather, he will say “Clay can we talk about the individuals you helped to become better people. “
—
@claychristensen
RIP
When a bookstore is a piece of art.
The new incredible Tsutaya Bookstore in Nagoya Noritake Garden, Japan has an incredible mirrored bookshelf and a curated selection of books.
Leaders:
Care
Show respect to all
Reward people skills
Win People over
Focus on intangibles
Teach, teach, teach
Share Leadership
Foster open communication
Create opportunities to lead
Relish Diversity
Promote Difference
Fuel Enthusiasm
― Tom Peters
@tom_peters
#Leadership
“The first match I ever lost I was 8 years old and it was 6-0, 6-0, the only time that happened in my career”
@rogerfederer
“Now there a message, you might fail, just never give up.”
@BearGrylls
on
@NBCRunningWild
#runningwild
Now the GOAT of 🎾 amazing!
In most organizations,
#innovation
isn’t hampered by a lack of ideas, but rather a lack of willingness to look at ideas with a different perspective.
Get away from:
“We’ve tried it before”
“That’s not how we do it”
And get going on the future state – what’s possible.
#CEO
"If you don't vote, you don't exist. It is the only place where we are truly equal...the voting booth."
—
@GloriaSteinem
Can't wait for this conversation w/ Meghan, The Duchess of Sussex and Gloria tomorrow!
#EqualityForAll
#Vote
Meghan, The Duchess of Sussex and
@GloriaSteinem
discuss representation, why each vote matters and how all women “are linked, not ranked." MAKERS has an exclusive look at that historic backyard chat! 🙌 Q&A to come tomorrow!
Try.
Try again.
Try once more.
Try differently.
Try again tomorrow.
Try and ask for help.
Try finding someone who's done it.
Try to trust the process.
Try to always believe in yourself.
Keep trying until you succeed.
#MondayMotivation
3 Secrets for Growing a Successful Business:
1) Sales cures all.
2) Selling is not convincing. Selling is helping.
3) Don't lie to yourself.
—
@mcuban
#Sales
“Carry out a random act of kindness, with no expectations of reward, safe in the knowledge that one day someone might do the same for you.” — Princess Diana
#SaturdayMorning
I set this goal for myself 7 years ago. And now, being named to the
@thinkers50
Global List of Top Management Thinkers among so many names I have admired is.....well...WOW!
Thank you to all who have read
#GrowthIQ
and support my work! I am grateful for you🙏
#Thinkers50
The operative word in this announcement is “experiment” - on the heels of shutting down the pop-ups they are opening more brick and mortar (grocery) stores.
Lesson 👉🏻Launch-Learn-Iterate-Learn-Rinse/Repeat.
#GrowthIQ
Managing Oneself:
• What are my strengths?
• How do I perform?
• How do I learn?
• What are my values?
• Where do I belong?
• What should I contribute?
— Peter Drucker
#MondayMotivation
Your biggest competition isn't other co’s. Your competition is:
👉 internal inertia
👉 siloed organization
👉 wrong KPIs
👉 ideas you neglect
👉 disengaged employees
👉 poor customer experience
👉 misaligned products
👉 not using new tech
Fix that. Then compete.
#GrowthIQ
.
@Ford
re-purposing its infrastructure to produce ventilators and medical face shields.
@Hanes
is adapting textile infrastructure that normally cranks out cotton undies to manufacture 1.5m masks a week.
@lyft
is using its massive fleet to deliver medical supplies.
#coronavirus
Thank you to all the medical workers and first responders who are fighting
#COVID
ー19 from the top of the
@salesforce
tower in San Francisco illuminated with a video of clapping hands and prayer flags.
#SalesforceOhana
@Benioff
💜💜
She won 2 Nobel Prizes. Her work laid the groundwork for modern nuclear medicine. She invented mobile X-ray machines. As fait would have it, she died from Radiation- related illness. Marie Curie is a
#WomenInScience
#WomenInSTEM
Innovation Killers:
—That's not how we do it here.
—We tried that (yrs ago) and it didn't work.
—The *source* of idea lacks 'experience'.
—Our competitors tried and it didn't work.
—The culture doesn't “like” failure.
— Too busy to listen. 👇🏼
#GrowthIQ
#innovation
If someone asks you for help, take a moment to realize what a compliment that is that they trust you enough to be so vulnerable.
Treat that request with the utmost compassion and respect.
@AdamMGrant
[
#mentoring
#Leadership
#WednesdayWisdom
]
Things You Can Control:
— How often you smile
— Being kind to other people
— Your Compassion
— Your Attitude
— Taking responsibility for your actions
— Saying Sorry
— Giving
— Listening
— Being a good friend
— Serving others
#WorldKindessDay
"One thing I love about customers is that they are divinely discontent.
Their expectations are never static - they go up.
Yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’.
You cannot rest on your laurels. Customers won't have it.'
—
@JeffBezos
I'm excited to share with you that my new book,
#GrowthIQ
, hits store shelves today. It's been a long journey, but the day has finally come. I hope you pick up a copy soon because I'm looking forward to hearing what you think. Thanks for all the support!
One of my favorite questions > “Who has primary responsibility for Customer Experience?”
My answer still remains...if the entire Co. isn’t customer-led “one dept, one person, one metric” doesn’t have a chance.
#cx
#CustomerExperience
#CCO
#GartnerTGI
Be this person. 👇🏼
In life, it isn’t about what you say it’s about what you do.
UCLA’s Jaylen Hands reminds Moses Brown to keep his head up.
#SaturdayMorning
#leadership
“When I have an interview w/ god at the end of my life, he’s not going to show me how high I went on an org chart, or how much money I left behind.
He will say “Clay can we talk about the individuals you helped to become better people”
—
@claychristensen
The *Real* To-Do List:
Laugh
Sing
Read under a tree
Count your blessings
Hope
Hug your friends/family
Walk barefoot on the grass/beach
Give thanks
Love (a lot)
Keep on loving
Take deep breaths
Pay it forward
Be Present
#SaturdayMorning
Mind blown 🤯 It was a long-time goal of mine to make the
@thinkers50
list, but to make it a second time, my 💜 is full. I am so grateful for all the support I have received over the past decade from so many amazing people. Thank you. 🙏
“We should always have three friends in our lives.
—One who walks ahead who we look up to & follow,
—One who walks beside us, who is with us every step of our journey,
—One who we reach back for & bring along after we’ve cleared the way.”
~ Michelle Obama
#SaturdayMorning
Turn the pages of Leonardo da Vinci’s Visionary Notebooks > Browse 570 Digitized Pages which represents “the living record of a universal mind.” via
@openculture
Today's Thoughts:
1. Customer Service is the new growth engine.
2. Stories are the new
#sales
pitch.
3. Employees are the new brand ambassadors.
4. Customer experience is the new product.
5. Employee-First + Customer-Centric🌟
#GrowthIQ
#CX
#CustServ
#CustomerExperience
Customer satisfaction is not primarily achieved through goals, metrics and internal processes.
It’s about people, culture and values.
[
#CX
#CustServ
#CSAT
]
@tom_peters
Things You Can Control:
— How often you smile
— Being kind to other people
— Your Self-Talk
— Your Compassion
— Your Attitude
— Your Exercise
— Taking responsibility for your actions
— Saying Sorry
— Giving
— Listening
— Being a good friend
#SundayMorning