ShipStation Support @shipstationhelp Twitter profile

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating a login issue that is preventing access to some accounts. We will provide updates as they become available and apologize for any inconvenience. Please do check our status page:

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ShipStation Support

@shipstationhelp

3 years

@earringdealer1 Hi there! We're glad we could get this resolved, and we apologize again for the interaction. We look forward to supporting your business!

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ShipStation Support

@shipstationhelp

3 years

We are aware that some of our users are currently experiencing degraded performance and slowness which is affecting the loading of their orders grid. We are working to get this resolved ASAP.

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ShipStation Support

@shipstationhelp

3 years

We are currently receiving multiple reports of label creation failing. We have reached out to and they are aware of the issue and working to resolve it as soon as possible.

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ShipStation Support

@shipstationhelp

3 years

We are currently receiving multiple reports of errors associated with Stamps. We have reached out to , and they are aware of the issue and working to resolve it as soon as possible. ShipStation Status Page:

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ShipStation Support

@shipstationhelp

3 years

We have identified what we believe to be the issue. Our team is looking to implement a solution.

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ShipStation Support

@shipstationhelp

3 years

We are aware that some of our users are currently experiencing degraded performance and slowness with a spinning wheel. We are currently investigating high response times across all environments. Status Page

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ShipStation Support

@shipstationhelp

3 years

We have reports of getting a 504 error message when trying to login. Our Team has identified the issue, and have resolved this. If you're still experiencing this, please clear your browser cache and please re-attempt logging in.

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ShipStation Support

@shipstationhelp

3 years

We are aware that some of our users are currently experiencing degraded performance and slowness which is affecting the loading of their orders grid. We are working to get this resolved ASAP.

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ShipStation Support

@shipstationhelp

3 years

We are aware that some of our users are currently experiencing degraded performance and slowness which is affecting login and a spinning wheel is seen. We are working to get this resolved ASAP.

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ShipStation Support

@shipstationhelp

3 years

Our Team is actively looking into the issue with accessing our Website & Help Center. This will affect being able to access our Live Chat option. For Support, please Email support @shipstation .com directly. For more updates, please refer to our status page.

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ShipStation Support

@shipstationhelp

3 years

We are currently receiving multiple reports of errors associated with Stamps. We have reached out to and they are aware of the issue and working to resolve it as soon as possible. Stamps Status Page:

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ShipStation Support

@shipstationhelp

3 years

We are currently receiving multiple reports of label creation failing. We have reached out to and they are aware of the issue and working to resolve it as soon as possible.

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating an issue affecting label creation for services. We apologize for the inconvenience and will provide updates as they are available. You can also check for updates on their status page here:

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ShipStation Support

@shipstationhelp

2 years

We're currently aware of issues with ShipStation Connect - our development team is working towards a resolution. We will update here with updates as well as our status page.

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating an issue affecting label creation and time outs for services. We apologize for the inconvenience and will provide updates as they are available.

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ShipStation Support

@shipstationhelp

3 years

We have been alerted to an outage that FedEx is experiencing right now in regards to get rate and label creation. They are aware of these issues and are working to resolve them as soon as possible.

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ShipStation Support

@shipstationhelp

4 years

Our team is in close communication with as they work to resolve the issue affecting label creation. As soon as we have an ETA for resolution, we will post here. We are also updating our status page with all new information:

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ShipStation Support

@shipstationhelp

4 years

We continue to work closely with the team who is working diligently to resolve the label creation issue. We know that Monday’s are an important shipping day for e-commerce sellers - our deepest apologies for the impact this issue has had today.

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ShipStation Support

@shipstationhelp

3 years

ShipStation is aware of technical issues impacting integrated marketplaces due to an Amazon Web Services outage. Updates will be posted to our status page as available: .

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ShipStation Support

@shipstationhelp

4 years

The earlier issue affecting label creation for services has been resolved. We've seen label creation times remain in a normal range for 15 minutes.

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ShipStation Support

@shipstationhelp

5 years

We are currently investigating an issue preventing some users from logging in.

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ShipStation Support

@shipstationhelp

3 years

The earlier issue in regards to slowness and degraded performance has been resolved.

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ShipStation Support

@shipstationhelp

2 years

We are seeing increased reports of merchants experiencing an issue utilizing PayPal via ShipStation. Our development team is aware and actively working towards a resolution. We will post here with any further updates. Thanks!

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ShipStation Support

@shipstationhelp

1 year

We're currently investigating an issue with label generation and other processes. This is a top priority! Keep up to date here on our status page:

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ShipStation Support

@shipstationhelp

4 years

We are aware that some of our users are currently experiencing degraded performance and slowness. We will provide updates as they are available and apologize for any inconvenience.

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ShipStation Support

@shipstationhelp

5 years

We are currently experiencing a problem with user login, which is impacting some of our customers. Our development team is actively working on this issue.

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ShipStation Support

@shipstationhelp

3 years

The issue regarding Stamps label creation and general latency has been resolved. We appreciate your patience and apologize for the inconvenience.

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ShipStation Support

@shipstationhelp

4 years

is currently investigating an issue where some users are not able to print labels. You can view their status page here: We have also updated our status page here: Another update will be posted shortly

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ShipStation Support

@shipstationhelp

3 years

The solution has been implemented. As the system continues to stabilize, we will continue to monitor this to ensure efficacy of the fix.

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ShipStation Support

@shipstationhelp

1 year

@danyay Thanks Dan! Getting that looked at right now - we'll keep you updated on the status via that ticket but we're going to start the process of bubbling this up now!

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ShipStation Support

@shipstationhelp

1 year

We are currently aware of issues logging in and navigating our platform. This is an absolute top priority for our teams. You can see the most recent updates here:

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ShipStation Support

@shipstationhelp

5 years

Getting Start with ShipStation Webinar - Dec 12th at 12pm EST. Check here for more information:

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ShipStation Support

@shipstationhelp

4 years

We are currently receiving multiple reports of label creation failing. We have reached out to and they are aware of the issue and working to resolve it as soon as possible. Please check back for updates regarding this issue here:

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating an issue affecting label creation, End of Day forms and Get Rate for and Endicia services. We apologize for the inconvenience. Please check our status page for real time updates!

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ShipStation Support

@shipstationhelp

5 years

We are investigating an issue wherein the postage provider is experiencing high response times on Getting Rates and Creating Labels.

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ShipStation Support

@shipstationhelp

7 months

@PayoneerSucks We can definitely hear your frustration and would love to look into your experience with our team so we can see where this went wrong. If you'd like us to investigate, your ShipStation account email through a DM should be enough to get the ball rolling!

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ShipStation Support

@shipstationhelp

5 years

@ColoringPins @ShipStation Please email us at support @shipstation .com so we can help you get logged in. Thanks- Amber C.

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ShipStation Support

@shipstationhelp

2 years

This issue should now be resolved! Thanks for your patience.

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ShipStation Support

@shipstationhelp

3 years

@DoxFoxInd Thanks for reaching out! We have located your case number and our agent will reach out to you shortly to help resolve the issue. Thank you for your patience.

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ShipStation Support

@shipstationhelp

2 years

@ScrapNSign Hey there! Pusher has updated their status page to monitoring. Could you please DM us your ShipStation account email if you're still experiencing issues?

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ShipStation Support

@shipstationhelp

4 years

@sarahdayarts We are currently receiving multiple reports of label creation failing. We have reached out to and they are aware of the issue and working to resolve it as soon as possible. Please check back for updates regarding this issue here:

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ShipStation Support

@shipstationhelp

5 years

We are currently experiencing issues with our Support Platform. More information to come.

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ShipStation Support

@shipstationhelp

1 year

@danyay @NewEricHoffer Hey y'all, if you could DM us your ShipStation account emails with the best phone numbers, we'd love to get this looked at, logged, and in front of the right people for a fix! If you have open tickets, that also works!

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ShipStation Support

@shipstationhelp

4 years

Engineers have identified an issue that may temporarily affect some of our customers' ability to print postage and shipping labels. Sorry for the inconvenience – check for updates

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating an issue affecting label creation for services. We apologize for the inconvenience and will provide updates as they are available.

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ShipStation Support

@shipstationhelp

3 years

has updated their status page () and have confirmed the issue with purchasing postage as being resolved. Apologies for the inconvenience.

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ShipStation Support

@shipstationhelp

2 years

This issue has been resolved. Thank you for your patience!

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ShipStation Support

@shipstationhelp

5 years

If you are seeing our gear spin and are unable to login, please email support @shipstation .com

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ShipStation Support

@shipstationhelp

5 years

Our first #SupportShoutout goes to Rachel! Offering solutions and impressing people left and right!

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ShipStation Support

@shipstationhelp

4 years

The earlier issue with Slowness and Login has been resolved.

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ShipStation Support

@shipstationhelp

5 years

If there have been any changes to your marketplace's settings, you may need to reconfigure your store connection in ShipStation. Visit for our guide to reconfiguring. #ShipStationSupport

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ShipStation Support

@shipstationhelp

5 years

@anomalily @ShipStation Happy to assist! Can you submit a ticket to support @shipstation .com so I can take a look at your order? Thanks- Amber C

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ShipStation Support

@shipstationhelp

3 years

FedEx is currently experiencing an outage that is causing label creation issues within ShipStation. We're monitoring the situation and will follow up once this outage clears. Updates will be posted to our status page here:

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ShipStation Support

@shipstationhelp

3 years

Engineers have identified an issue that may affect some of our customers' ability to purchase postage. They are working to quickly resolve this issue as soon as possible. We apologize for the inconvenience. Check for more info.

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ShipStation Support

@shipstationhelp

5 years

We are currently investigating an issue causing some stores to stay stuck in the "Queued for Update" status.

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ShipStation Support

@shipstationhelp

4 years

@Cryyfuu @ShipStation is currently investigating an issue where some users are not able to print labels. You can view their status page here: - we are also updating our page here:

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ShipStation Support

@shipstationhelp

2 years

We are aware of an issue printing via ShipStation Connect - this being investigated by our teams. Merchants should still be able to print via PDF in the meantime. You can stay up to date here:

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ShipStation Support

@shipstationhelp

2 years

This issue is now solved.

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ShipStation Support

@shipstationhelp

3 years

FedEx is experiencing an outage right. FedEx engineers are aware of this and working to resolve them as soon as possible. Please also check our ShipStation Status page for updates:

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ShipStation Support

@shipstationhelp

4 years

We are currently investigating an issue affecting label creation through Stamps. We apologize for the inconvenience and will provide updates as they are available.

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ShipStation Support

@shipstationhelp

2 years

We have received reports of slower-than-usual label printing. Our team is currently investigating, and updates will be posted on our status page as available.

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ShipStation Support

@shipstationhelp

2 years

If you are experiencing issues with Etsy in ShipStation, Etsy is currently investigating. For updates, check Etsy's link below or .

Etsy

@Etsy

2 years

@KayOpinionated @shipstationhelp Hi there! Sorry for the inconvenience this has caused you. We’re investigating these issues and will update here: ”

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ShipStation Support

@shipstationhelp

5 years

@suphvac @ShipStation Hi Ross- you can find more information regarding Stamps here - once resolved, this page will update.

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ShipStation Support

@shipstationhelp

3 years

We are actively investigating the continued label creation and latency issues with . We apologize for the inconvenience and will provide updates as they are available. You can also check for updates on our status page:

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ShipStation Support

@shipstationhelp

4 years

The issue regarding label creation with DHL eCommerce has been resolved.

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ShipStation Support

@shipstationhelp

1 year

Our Engineering and Development Teams are aware of document generation issues affecting our merchants. This is a top priority. More information can be seen here on our status page:

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ShipStation Support

@shipstationhelp

4 years

@theBrianColin Hey Brian, Thanks for reaching out! We are able to see a login on the account today, if you are still having trouble please submit a ticket to support @shipstation .com, so that we can address this ASAP and get you logged in! Alternatively, if you have already don...

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ShipStation Support

@shipstationhelp

4 years

@WaltWeberJr @StampsCom Hi Walt! Stamps is currently seeing server issues which is currently affecting Stamps functionality in ShipStation. Apologies for that frustration. Stamps has confirmed they're working to resolve this issue as quickly as possible.

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ShipStation Support

@shipstationhelp

5 years

@FNDungeonMom @ShipStation Hi there! For assistance shipping to US territories, please email us at support @shipstation .com - we're happy to help. For more information, please visit: - Olivia A.

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ShipStation Support

@shipstationhelp

5 years

Our payment system is also experiencing an issue which is causing users to be stuck on our subscription page. We are working to resolve this as soon as possible.

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ShipStation Support

@shipstationhelp

2 years

@ThrillofAll Hi there, the issue regarding logging into ShipStation should now be resolved. If you are still experiencing issues, please email support @shipstation .com. Thank you!

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ShipStation Support

@shipstationhelp

5 years

@JWiskerchen The slowness you were experiencing has since cleared up. If you are still experiencing an issue with label creation, please submit a ticket to us at support @shipstation .com - Thanks!

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ShipStation Support

@shipstationhelp

4 years

@paulkeffer We are currently investigating an issue effecting multiple users when attempting to utilize services. We will provide updates as they are available and apologize for any inconvenience.

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ShipStation Support

@shipstationhelp

2 years

@benfkennedy Hey Ben, thank you for reaching out and making us aware of this. You'll be receiving a response on your ticket soon - this is a top priority for our team.

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ShipStation Support

@shipstationhelp

2 years

@mikepadua @Etsy Hey Mike! Thank you for reaching out. Yesterday we saw increased reports of errors with Etsy connections. We’ll be in touch on your ticket shortly!

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ShipStation Support

@shipstationhelp

1 year

@CursedMorsels Hey there, thank you for bringing this to our attention. We'll be happy to dig into this for you and figure out where the ball was dropped and what we can do to help moving forward. Can you DM us your ShipStation account email and the best phone number?

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ShipStation Support

@shipstationhelp

5 years

@pouroneforp Hi! This is a known issue, we are working to resolve this as soon as possible. Check our Twitter for updates, or submit a ticket to support @shipstation .com

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ShipStation Support

@shipstationhelp

7 months

@gomooink Hey there, thank you for bringing this to our attention! That's no good, can you DM us your email so we can have a member of our team get in touch with you? Hoping to hear back soon!

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ShipStation Support

@shipstationhelp

3 years

@play_brainy Thanks for reaching out! Please submit a ticket by Email us at support @shipstation .com so we can best assist you! If you have already submitted a ticket please DM us with the ticket number!

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ShipStation Support

@shipstationhelp

4 years

@ThePluckyOne Hi Kathryn, thanks for reaching out! We will have an agent responding to you in ticket #1645122 here shortly so that we can assist.

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ShipStation Support

@shipstationhelp

8 months

@ritz__thoughts Sorry about that, please try now!

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ShipStation Support

@shipstationhelp

3 years

@gilpinopolis Hey there Mike! Thank you for the reply! The purpose on submitting the ticket is so that our team will able to notify you as soon as they get a confirmation of this being resolved. Hope this helps in clarifying!

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ShipStation Support

@shipstationhelp

1 year

@pickledotcom Hey there! Please keep an eye on your DMs, we'll be in touch!

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ShipStation Support

@shipstationhelp

4 years

@PCHegarty @ShipStation Hey there! To view tracking from the app, go to the Shipments page and click into the shipment that you'd like to see the tracking for! You can find this information here: If you have any trouble, please open a ticket with us at support @shipstation .com

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ShipStation Support

@shipstationhelp

2 years

@SamRueby Hey there Sam, thank you for reaching out! We appreciate the feedback. We'll certainly review with our team and make updates as needed. Happy shipping!

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ShipStation Support

@shipstationhelp

2 years

@LynkSpyder Hi there @lynkspyder ! This has been resolved. If there is anything further we can assist with, please feel free to DM us or email our team at support @shipstation .com.

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ShipStation Support

@shipstationhelp

5 years

#SupportShoutout to Ray G! Going above and beyond to help out!

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ShipStation Support

@shipstationhelp

2 years

Our Engineering and Development Teams are aware of the purchase error issues that are preventing users from creating labels. We are actively investigating and will provide further updates as we have them.

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ShipStation Support

@shipstationhelp

4 years

We are aware that some of our users are currently experiencing degraded performance and slowness which is affecting login and a spinning wheel is seen. We are working to get this resolved ASAP.

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ShipStation Support

@shipstationhelp

1 year

@sarahlostctrl Hey there! We'd be happy to help out in any way we can. Feel free to DM us your contact info and we can get you connected with a member of our team!

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ShipStation Support

@shipstationhelp

2 years

@justplainscott That's great news! Thanks for letting us know.

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ShipStation Support

@shipstationhelp

4 years

@HTC_Enthusiast Hello There! Thanks for reaching out, we are unable to locate a ticket or chat under your twitter name. Please submit a ticket to us at support @shipstation .com so we can best assist you! If you have already submitted a ticket please DM us with the ticket number!

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ShipStation Support

@shipstationhelp

2 years

@92Jelani Hey there, we'd love to help get you set up on a new account! We're sorry that there are bumps getting started. Please keep an eye on your DMs - we'll be in touch momentarily!

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ShipStation Support

@shipstationhelp

2 years

@gilpinopolis Hey there Mike! Thanks for reaching out. We'd love to assist and ensure seamless shipping this holiday season! Keep an eye on your DMs - we'll be in touch shortly!

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ShipStation Support

@shipstationhelp

1 year

@plomares Hey Manny! We'll have our status page updated shortly - Feel free to DM for additional Q's!

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ShipStation Support

@shipstationhelp

2 years

@easytyga Of course! You should have an email in your inbox from our rep within ten minutes.

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ShipStation Support

@shipstationhelp

1 year

We are currently aware of some issues with loading pages on ShipStation. Our dev team is aware and actively resolving the issue. We will update our status page here with a resolution when one is found:

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ShipStation Support

@shipstationhelp

2 years

@blpvip @JasonInNJ Hi there @blpvip , thank you for reaching out! Our team has received a couple of reports of login issues. We have identified the cause and are deploying a resolution! Please DM us the email on your account so that we can further assist.

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ShipStation Support

@shipstationhelp

3 years

@deathandbody Thanks for reaching out! We have received your tickets and one of our agents has reached out to you with more information and steps towards a resolution!

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