Started
@TheFolde
. Acquired by
@2ULaundry
& LaundroLab - a franchise laundromat brand. I tweet about laundromats. And, I’m really good at folding laundry.
We sold our company!
A few weeks ago, 2U Laundry acquired The Folde.
They build beautiful laundromats through their laundromat franchise concept - LaundroLab.
Now we’re helping them launch delivery laundry service out of these laundromats - all over the country.
Five years ago, local laundromat owners called us crazy for thinking delivery service was the future of laundromats.
They didn’t want to work with us so we bought our own laundromats.
Now they’re paying to hear us speak at delivery laundry conferences…
😎😎😎
The laundromat industry is weird.
Manufacturers are starting to compete with the same laundromat owners who buy their washers & dryers.
After you buy $1mil of equipment from them, the manufacturer builds their own competitor nearby.
This is down the block from us in Houston.
Signed an LOI on this Houston laundromat. A little over 5k sq ft with 78 washers, 78 dryers. We’ll connect the 2k sq ft unit next door for warehouse.
Amazing the price differences between Houston and Austin.
I’m new here. I’m enjoying lurking on SMB Twitter.
Three friends and I quit our jobs to become owner operators of a laundry service. We’ve spent the last 4 years learning how to do laundry and how not to kill each other. We’re getting better at both!
Under contract. Adding 9,500 sq ft of capacity to our Houston laundry service operation.
Public laundromat by day. Private laundry facility by night. All 142 machines will be spinning 24/7.
Ready to buy another laundromat,
@Codie_Sanchez
?
We got a call from an Assisted Living company on Sunday night.
Their pipes blew out. They need daily laundry service for 6-8 weeks.
They signed with the first company to pick up the phone. It will be $15k/mo account.
Our Sunday call center VA just got a hell of a bonus…
We opened another laundromat in San Antonio this week.
Detroit, Las Vegas, Houston, Oklahoma City, Denver, Burlington, and Miami all opening in the next three months.
Things are starting to move really fast…
We opened our Detroit laundromat this week.
I spent five hard fought years working on getting my two laundromats in Texas.
Crazy to think we just opened Denver and Detroit in the last 10 days…
Things are moving fast.
What if customers didn’t have to lug a gallon of detergent to the laundromat?
How much machine maintenance is saved if customers never over-pour?
What if staff didn’t need to spend most of their shift cleaning detergent boxes?
We’ll find out. Our Auto Injection pilot is live!
@markvlaskamp
AI SOP Database
We're about to rollout this cool thing:
•An index of all SOPs
•Fed through AI attached to Slack
•So employees can ask Slack all their ?s
“When’s payroll?”
“Does order
#1425
get scented or unscented detergent?”
“What do I do if lipstick explodes in a dryer”
We’re about to open up a lot of laundromats.
Houston
#2
and
#3
- 12/23
Las Vegas
#1
- 12/28
Burlington, VT
#1
- 12/31
Miami
#1
- 1/15
Charlotte
#4
&
#5
- 1/25
Phoenix
#2
- 1/31
Greensboro, NC
#1
&
#2
- 1/31
Detroit
#2
- 2/15
Oklahoma City
#1
- 2/15
Tampa
#2
- 3/1
Crazy.
We celebrated our Grand Opening in Phoenix today.
We launched this laundromat with a couple big STR accounts pre-committed for delivery service.
Phoenix is going to be a great market.
9pm shift change.
During retail hours, this laundromat has 4-5 employees processing orders. We intentionally take up very little space so the self-service customers aren’t disturbed.
Once 9pm hits, it becomes a private production warehouse. 7,500 sq ft, 20-25 staff, 7-10k lbs.
I think we just saved 260,000 gallons of water per month by further customizing the factory default settings on our washers.
Better wash. Quicker machine cycles. Less water. Less waste.
Customers get to go home quicker. And, so do our production teams…
One of our laundromats was robbed last night.
If you’re considering businesses to rob this holiday season, please remember modern laundromats are mostly cash free.
Try a car wash, arcade, or vending machine and give me a break please!
These friends & family investor thank you cards are fun to write. They took a bet on us that was probably closer to gambling than investing.
Sending their wires was cool.
Not having to be buttoned up with the thank you cards is cool too.
We hired an inside sales guy to help us grow our commercial laundry vertical. The guy is off to a hot start. Here are some driver pics from the new accounts he landed in Austin.
How come y’all didn’t tell me to do this sooner?
When we started, laundromat owners told us we were crazy. Full-service laundry would never be a thing.
Those same operators told us that it would be a price race to the bottom. People won’t pay for quality.
About to be a lot of happy customers. Launching Nov 15.
In November 2021, we were set to buy a 5,000 sq ft laundromat in North Houston.
LOI signed. Purchase Agreement signed. Wired the money to Escrow. New equipment on order. Deal was done.
Juan, half of the husband and wife seller team, was mostly absent. His wife ran the deal
Kids get bored at laundromats. So, we build our stores with Read, Play, Learn Centers.
This one in Austin is impressive.
That’s an interactive video game projector on the ceiling.
It’s the modern day McDonalds Play Place - with video games instead of ball pits and slides.
Delivery day in Houston.
These two 18 wheelers dropped off all our washers and dryers this morning. This laundromat in SW Houston will be open in a couple weeks.
We’ve significantly reduced buildout time for our franchisees.
And, that’s pretty cool.
Laundromat diligence in four pictures. In my experience, these tell you more about the business than the P&L the owner is probably misrepresenting.
1) Clean soap trays
2) Fast cart wheels
3) Spacious dryer exhaust
4) Bathrooms your mom would feel comfortable in
Van 10. Took months to find. Payments are almost double some of our other vans. Tons of headache for our Logistics Manager. We finally snatched one up.
Drivers call the low-roof ugly…
😑😑😑
Most new laundromat owners spend a lot of time worrying about machine brands, store logos, and POS systems.
Those don’t really matter.
You know what really matters?
The PSI of your concrete slab…
These are two distribution centers for similar-sized Airbnb portfolios.
One is doing really well. One isn’t.
Little things like an organized storage closet make a big difference…
We needed laundromat signage/window decals to prevent all these attempted robberies.
We don’t carry much cash. But, most people associate laundromats with cash businesses.
Our marketing team understood the assignment.
There wasn’t 1.2 million people reading Twitter threads about our laundromats before
@Codie_Sanchez
came around…
Internally, we call that “The Codie Effect.”
And, it’s very, very real!
I thought my laundromat would be a good investment.
But I didn’t know it would be on track to make $5M after ~ two years…
Here's the exact framework we used to scale the business (so simple it's scary):
The thrill of the first cash collection at the new laundromat made up for all the headaches during the acquisition process.
Now it’s time for the next one, I guess…
We converted an old McDonalds into a 6,500sq ft laundromat. It was one of our flagship stores before the franchise brand was launched.
Can you recognize the McDonalds PlayPlace windows and drive thru?
These old QSRs have good bones…
Five years ago, old head laundromat owners told me pickup and delivery laundry would never work out.
They were wrong.
We just wrapped up a sold out
@CoinLaundryAssn
event specifically for WDF and PUD.
What a week.
The laundromat down the block can’t even pick up the phone while we’re building a Customer Support chatbot trained on our Quick Replies and historical support tickets.
This isn’t your dad’s laundromat industry anymore…
Things are moving quick!
A laundry operator in town passed away unexpectedly. Biz closed without a succession plan. His widow is liquidating to cover bank notes. Sad story.
We’re helping her find buyers for linen inventory and vans.
She has 3x 2019 Isuzu NRR vans left at about $50k each. DM for info.
This was our first laundromat. We sold it years ago.
Tough neighborhood. Before we moved in, people used it as a dump.
We added new machines & updated the interior. It ended up being really nice inside.
We went by recently. Took this pic.
Sad to see it’s back to normal…
Since there is nothing else noteworthy going on in the world, the US government is updating its energy conservation standards for residential clothes washers. While this doesn’t impact the commercial washers that we use, I get the feeling there might be some creep into commercial
Met a longtime laundromat owner. On top of his four laundromats, he rents out this place.
Calls it ‘The Bone Yard.’
10k sq ft of strip center filled with old machines & accessories. Stuff he’s been stockpiling for decades.
Hundreds of machines & thousands of parts.
Wild.
@businessbarista
Love the laundromat biz. But, excluding a couple peak hours, the traditional mat sits idle & under-utilized.
We operate as a laundromat during peak hours & a private production facility for our service biz the rest of the time.
Machines are used 24/7 - no slack capacity.
California is trying to mandate new microfiber filters on washing machines.
It intends to reduce microfibers that could end up in water systems.
Cool, right? I like water. I like fish.
But I also know a thing or two about washers. Here’s why this bill sucks…
1) They’re
We’re opening our 4th laundromat in the Charlotte metro area.
In the last few years, payment technology in laundromats has really improved. Now that you don’t have to trust your staff not to steal quarters from you, laundromats are much easier to scale.
Windows coming soon…
This was sent to me by an laundromat owner in STL. This isn’t us.
But, this is why we don’t accept janitorial accounts. Cheap rags & mop heads smothered in cleaning chemicals don’t mix well with 180 degree dryers.
This guy escaped a very expensive dryer fire by about 5 mins…
Two more of our laundromats just switched to wholesale detergent.
Another 10 are switching soon.
Now is probably a good time to short Proctor & Gamble stock…
@gentleman_kev1
Mixture of:
- right time right prices
- not having a great operator anymore
- hard to scale to the level of bizs I need now
I’d do it again but only if I could get
@markvlaskamp
to run it again and his crew ❤️😂
Wednesday: Laundromat employee stole customer credit card. Tried to go on spending spree.
Thursday: Delivery Driver caught using company gas card for multiple personal vehicles.
Friday: Laundry stolen from customer’s front porch without any photo confirmation.
Merry Christmas.
If you’re thinking about buying a laundromat, you should know that machines never break during the week.
They only break on weekends, holidays, and vacations…
28 families washed 3,780 pounds of laundry for free at our new franchise laundromat in Charlotte, NC.
We even had
@georgemarks_24
stop by.
That’s pretty cool…
For the first couple years, we were terrified to raise prices. Today, we rolled out our second price increase in 9 months.
Turns out, customers looking for quality service are much stickier than we ever gave them credit for.
Old School Laundromat Owners: “Delivery laundry service will never work out. It was a Covid trend. It’s too much work. There’s no margin.”
Alliance Laundry, the $1.4B revenue per year machine manufacturer and laundromat franchisor:
Our franchise laundromat in Greensboro, NC opened this weekend.
It's just over 5,000 sq ft and has 49 washers - which is pretty big compared to most laundromats.
This franchise group has another one in town coming soon…
We started integrating The Folde customers over to 2ULaundry in Houston today…
Integrations are so tricky.
They’re tricky for staff.
They’re tricky for customers.
Here goes nothing. Wish us luck…
The gatekeepers of laundry like to use FB groups. I’ll dust off my FB occasionally to post something.
Today, I posted about rising costs & pricing. It was deleted by admins immediately.
Censorship around pricing is strange when most of the industry is severely under priced…
We stole this from someone on Twitter.
Adding a hidden CTA at the bottom of a job description helped find which candidates took the time to carefully consider the job before applying.