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Jane Hawkes Profile
Jane Hawkes

@ladyjaney75

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Queen of Customer Service, Consumer Champion & Award Winning UK Money Blogger. Views & opinions my own📺 @BBCNews @BBCOne @BBCWatchdog @channel5_tv @ITV @GBNEWS

Joined March 2017
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@ladyjaney75
Jane Hawkes
1 month
Are you ready for the big summer getaway? Pleased to add my travel tips for beating the queues to this ⁦ @BBCNews ⁩ article. Heading home today after my lil’ UK ‘staycation’ - will be avoiding main routes and peak travel times. Safe travels all!
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@ladyjaney75
Jane Hawkes
2 years
First class #BritishAirways breakfast. Thoughts?
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@ladyjaney75
Jane Hawkes
2 years
@CBRioeLondon Did I say it was mine? No
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@ladyjaney75
Jane Hawkes
2 years
@Mazsays Yep think so far I’ve identified just mushrooms..
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@ladyjaney75
Jane Hawkes
4 years
Is the decision to sack 42,000 then rehire those who survive the cull on new pay and Ts & Cs in any way justifiable? Here #BA crew explain in their own words the 'cocktail of emotions' they are experiencing! #BAStopThinkAgain #ShameOnBA #BABetrayal
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@ladyjaney75
Jane Hawkes
4 years
Well done to 'Angela' British Airways cabin crew for speaking to @vicderbyshire on @BBCNews this morning. The #BA job cuts are nothing more than ruthless opportunism in times which are already difficult enough! #BAbetrayal #BAstopredundancies
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@ladyjaney75
Jane Hawkes
4 years
@ITVJoel @CommonsTrans On the contrary it is Alex Cruz who has failed to ‘grasp’ what the real facts are and unfortunately you just can’t fix stupid. Time to go!
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@ladyjaney75
Jane Hawkes
2 years
@MattieJameson @RebelsAnimal @marksandspencer Makes me so cross. As if those in retail don’t have enough on their plate atm with the increase in verbal and physical abuse without having to clear up that mess.
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@ladyjaney75
Jane Hawkes
1 year
I was diagnosed with #MS in my mid twenties. It nipped my flying days in the bud but I wouldn't be where I am today without MS. It's not defined me, it's guided me. What life event did the same for you? #MSWeek #MSMakesMe @mssocietyuk @OvercomingMS @MSTrust
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@ladyjaney75
Jane Hawkes
5 years
Happy National Prosecco Day! Any excuse for a few bubbles! 🍾🥂 #NationalProseccoDay
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@ladyjaney75
Jane Hawkes
5 years
@stephbreakfast Balls to apologising. Think there are quite a few more appropriate apologies due from Downing Street which don’t seem to forthcoming!
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@ladyjaney75
Jane Hawkes
2 years
@MrsMummypennyUK scrambled egg Lynn 🤢
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@ladyjaney75
Jane Hawkes
2 years
@HotchkissSharon @easyJet are legally obliged to offer you a refund or an alternate flight and accom as appropriate, CAA stipulates same day. Book a hotel and bill them for it afterwards. Pls feel free to DM me if can be of assistance.
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@ladyjaney75
Jane Hawkes
4 years
@laramollie It’s just beyond comprehension. My heart goes out to you all. Vile company, just vile.
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@ladyjaney75
Jane Hawkes
4 years
Is the decision to make 12,000 employees redundant at British Airways in any way justifiable? Here #BA crew explain in their own words the 'cocktail of emotions' they are experiencing! #BA #BritishAirways #airlines #cabincrew
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@ladyjaney75
Jane Hawkes
11 months
@northernassist soooo lovely to see the ticket office very much open for business at Burnley this morning. Cracking service from Gemma who’s greeting everyone with a big smile even at silly o’clock #saveticketoffices #CustomerService
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@ladyjaney75
Jane Hawkes
3 years
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@ladyjaney75
Jane Hawkes
2 years
@propertyjonnie Yep defo not the best advert that’s for sure 🤢
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@ladyjaney75
Jane Hawkes
3 years
Omg, I only went and did it! Thanks to your incredible support, I won! 🍾🥂 To be shortlisted for awards alongside the very best of @UKMoneybloggers was fabulous enough but to #win a People’s Choice award is the icing on the cake! Thank you so much! 🙏
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@ladyjaney75
Jane Hawkes
4 years
💔 I didn't think that an already broken heart could break twice but this message to BA from its staff just says it all. So many memories of a great airline, amazing people and the very best of days 😢 #BritishAirways #BAForever
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@ladyjaney75
Jane Hawkes
7 years
@piersmorgan 😳 Sometimes there are just no words- even for me.
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@ladyjaney75
Jane Hawkes
4 years
Is the decision to make 12,000 employees redundant at British Airways in any way justifiable? Here #BA crew explain in their own words the 'cocktail of emotions' they are experiencing! #BritishAirways #BAStopThinkAgain #ShameOnBA
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@ladyjaney75
Jane Hawkes
4 years
Just had my call for Covid vaccination, tomorrow. Must admit feel quite emosh, what a journey ❤️
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@ladyjaney75
Jane Hawkes
4 years
Unbelievable! The man is a law unto himself! British Airways boss rebukes government for ‘setting back recovery plans’ #BritishAirways #BAStopThinkAgain
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@ladyjaney75
Jane Hawkes
3 years
It’s 3 weeks until the end of furlough - and for many, what could be the end of their jobs in travel. The travel industry has not been able to fully restart - please recognise this @rishisunak  and extend furlough support. Without it, 1000s of jobs are at risk #SaveTravelJobs
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@ladyjaney75
Jane Hawkes
3 years
Goodness what a day! Delighted to cover the latest travel news alongside @SimonCalder on @BBCNews this afternoon. Will the latest update affect your travel plans? #yourquestionsanswered
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@ladyjaney75
Jane Hawkes
3 years
International travel may well still resume on the 17th but what countries will be on what list? Just have to wait and see, and hope! 🤞
@PPaulCharles
Paul Charles
3 years
Precisely - of course a 17th May travel restart will happen. @thetimes @ThePCAgency #TomorrowsPapersToday
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@ladyjaney75
Jane Hawkes
2 years
Super chuffed this weekend to have my first byline in @DailyMirror covering how to #savemoney on your 2022 holidays! Double page centre spread and an exclusive too! More expert tips to come, watch this space.. Many thanks @leviwinchester and @ClareFitzs 🙏
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@ladyjaney75
Jane Hawkes
5 years
OMG can you believe it? I’ve made it to the shortlist and what a fabulous shortlist it is! Moi?? 🤗 Thank you so very much for all your votes! xxx
@UKMoneybloggers
UK Money Bloggers
5 years
Blog readers have voted for their fave. Here are the top 6 for Reader’s Choice, sponsored by @pensionbee : @ComplainingCow , @ladyjaney75 , @emmadrewinfo , @shoestringjane , @SkintDad , @ThriftyMumCom #SHOMOs - the @UKMoneybloggers awards w/ @quidco Winner announced in 8 days!!
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@ladyjaney75
Jane Hawkes
19 days
So, dogs in pubs, yes or no? Chatting about this later this eve on t’radio 🐾🐾
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@ladyjaney75
Jane Hawkes
2 years
A year ago today we collected this beautiful ball of fluff. He’s an absolute loon tune 😬🍷 but we love him to bits ❤️ #puppymummy
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@ladyjaney75
Jane Hawkes
1 year
@chloeltear @Primark So sorry to hear this Chloe. Sincerely hope Primark understand their legal obligations and review their training accordingly.
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@ladyjaney75
Jane Hawkes
2 years
@NuffieldHealth @MattieJameson Your response is lacking an apology. Regardless of the reason for the decision, customers will already be paying for a service they cannot use so not what they signed up for. I hope any cancellation fees will not be applicable.
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@ladyjaney75
Jane Hawkes
2 years
Hmm, too Christmassy? Thought would get well and truly in to the Christmas spirit today with Xmas dress, earrings and snow white shoes! His Lordship may take some time to recover…. #MerryChristmas
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@ladyjaney75
Jane Hawkes
3 years
Morning! Last week I had a teeny wobble 😔 but..... thanks to the support of those who really matter and believe in me, I’m still in the ring, refuse to be bullied and am excited about the journey ahead! #MondayMotivation #QueenofCustomerService 🙏
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@ladyjaney75
Jane Hawkes
2 years
No rest for the wicked! Was out with @dean_radio today supporting the community in the #forestofdean - mini privilegedpup even won a prize!
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@ladyjaney75
Jane Hawkes
2 years
Fab to hang out at @BBCGlos today with an equally fab team! Watch this space for exciting news coming soon! #happydays #livingthedream
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@ladyjaney75
Jane Hawkes
8 months
Just gutted to cover finance and consumer news for the very last time 😢 with my radio bestie @JasonRosam on @BBCRadioLondon this morning. On our final fabulous list: new year resolutions, bumper vinyl sales and sunshine Saturday
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@ladyjaney75
Jane Hawkes
4 years
Happy anniversary to me and His Lordship! Am pleased to report that we’ve survived 15 years married, 22 years together and most significantly .......... 6 months of lockdown! 😬💕🍾🥂 😂 #stilltogether
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@ladyjaney75
Jane Hawkes
3 years
What a lovely early birthday surprise! Popped to have my nails done by the lovely Caz to discover they had already been paid for! Thank you @scott_expert 💕💅🏻 #thankyou #HappyFriday
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@ladyjaney75
Jane Hawkes
3 years
@g__j @GettinTwitta @OctopusEnergy And this is exactly why you are my absolute fave CEO Greg. You genuinely care about the service you provide.
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@ladyjaney75
Jane Hawkes
4 years
@pilot_ba @ITVJoel @BALPApilots Yes stand united together and show BA the highway rather than vice versa. After what I witnessed during the pilots’ strike which was the most impressive show of solidarity and strength ever, the fight is not over yet.
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@ladyjaney75
Jane Hawkes
5 years
Morning! Happy Weekend! Catch me today from 10am on @BBCGlos on my first consumer slot with @fayehatcher chatting about your #consumerrights and if your #insurance company will pay out for flood damage. More rain on its way! 😬☔️
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@ladyjaney75
Jane Hawkes
3 years
Well, that’s a wrap! 🎬 Many thanks to the fabulous #ripoffbritain team for such a warm welcome as a new expert! Such a privilege to work alongside Julia Somerville @martyncjames1 @GaryRycroft @thatadamfrench @GeorgieBarrat @ayeshanayyarlaw ❤️
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@ladyjaney75
Jane Hawkes
1 year
Hope your summer #holidays do go to plan but if not…… panic not ✈️☀️ #happytohelp @takeabreakmag
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@ladyjaney75
Jane Hawkes
5 years
I did it! I'm an author! Thanks to @MrsMummypennyUK  and @randommusings29  for getting me started, @JDODKINS   for the rockstar foreword and to my editor and publisher @grumpy_g1t  Scott Dixon #mysteryshopping #newbook
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@ladyjaney75
Jane Hawkes
3 years
Just a little note this eve to say a big thank you to everyone who has got my back. I’ve been on the receiving end of a lot of unfair nastiness over the last six months. I can only hope that what goes round comes round 🙏
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@ladyjaney75
Jane Hawkes
4 years
Just over a year ago I was featured in the Daily Mail as one of the top Consumer Champions in the UK thanks to @JournalistJill and today......... I was on @BBCMoneyLife as the Queen of Customer Service! Wow, literally cannot breathe! My message #BeKind ❤️🤗
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@ladyjaney75
Jane Hawkes
2 years
Just hanging out with my co judge. As you do… SO excited! #CLFDA @cotswoldlife
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@ladyjaney75
Jane Hawkes
2 years
Happy 1st birthday to my beautiful boy! ❤️ #puppymummy #labradorlove
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@ladyjaney75
Jane Hawkes
4 years
Soooooo excited! Guess who has a new #consumer radio show? Coming soon! Watch this space.............
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@ladyjaney75
Jane Hawkes
5 years
@CraigBeck @SimonCalder @alex_cruz They aren’t remotely greedy Craig. This dispute has escalated to something far beyond just pay. Please don’t be so quick to judge.
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@ladyjaney75
Jane Hawkes
4 years
So all I'm hearing from #WillieWalsh at @CommonsTrans is blah blah blah blah blah and more blah. Just noise! #BritishAirways #dotherightthing
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@ladyjaney75
Jane Hawkes
8 months
Fabulous lil’ mooch around the @CheltTravelFest with this lovely lady today. Lots of blogging catch up chats and feeling totes #travel inspired! Many thanks to Byron and the team.
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@ladyjaney75
Jane Hawkes
3 years
Travel bubbles, what are your thoughts? Pleased to have had the opportunity today to cover the long awaited opening of a #travel bubble between Australia and New Zealand on @BBCNews ✈️ Still need to work on my face lift but it’s a better pic at least? 😬
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@ladyjaney75
Jane Hawkes
4 years
@Toryscott I would imagine that due to his pitiful attempts in the past when talking about ‘British Airlines’ that he’s been tactfully muted.
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@ladyjaney75
Jane Hawkes
3 years
For all those asking people to ‘bare’ with them this eve with bookings, it’s ‘bear’ 😬 #savemysanity #thankyou
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@ladyjaney75
Jane Hawkes
2 years
Barely chance to catch my breath today with the sad news about @flybe going in to administration. My heart 💔goes out to all those affected. Just managed to jump on a call with @fayehatcher on @BBCGlos to cover your rights #flybe
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@ladyjaney75
Jane Hawkes
5 years
Morning, it's here everyone! My new book! A "delightful, insightful collection of poems" inspired by the world of Customer Service and with a foreword by the lovely @reallorraine 😊 #NationalAuthorsDay
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@ladyjaney75
Jane Hawkes
2 years
'Exemplary' service and 'first class' processes, fab stuff! We need more companies like this. Huge love and praise to Greg and the @OctopusEnergy team x
@g__j
Greg Jackson
2 years
I see messages from customers like this a lot and don't usually share as they feel private. But it's heartwarming that this lovely customer took time to write to the Telegraph. And hugely kind of @KatieMorley_ to recognise the team as well as the process.
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@ladyjaney75
Jane Hawkes
2 years
ICYMI: What a cracking show to be part of! Really enjoyed assisting the fabulous @alexisconran in his investigation in to call centre chaos alongside @thatadamfrench and advising how to cheat the chatbots. Now on website playback!
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@ladyjaney75
Jane Hawkes
5 years
"You will laugh out loud but there’s also some really useful advice and sound common sense" Lorraine Kelly. Have you got your copy yet? #poems #newbook #customerservice
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@ladyjaney75
Jane Hawkes
5 years
I’m in the Amazon top ten! Who would have thought it? Thanks to everyone who has bought my new book. Please do leave a review if you found it useful and help me get to number 1!  #mysteryshopping
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@ladyjaney75
Jane Hawkes
1 year
Lovely to be be back at @HIExpress #Cheltenham to support @juliekentmbe @EmilysGift @PiedPiperAppeal with @glosinfo and @VanillaPodChelt last week. Such a worthwhile fundraiser. Please donate if you can 🙏
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@ladyjaney75
Jane Hawkes
5 years
Morning! Happy #NationalDrinkWineDay to you all. For me it’s just like any other day! 🤣❤️🍷 #lovewine
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@ladyjaney75
Jane Hawkes
5 years
Literally can’t breathe everyone! Just one more day to go! My NEW book is out tomorrow! 🤗🥂🍾 #watchthisspace
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@ladyjaney75
Jane Hawkes
3 years
@danwootton Really disappointed to hear this, I idolised Diana and was looking forward to seeing the film. Such a shame.
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@ladyjaney75
Jane Hawkes
8 months
Up with the larks for the very last time (sob!) to join the radio superstar that is @JasonRosam for his final @BBCRadioLondon Early Breakfast. You will be so much missed by so many. Much love Jason, stay fabulous xx
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@ladyjaney75
Jane Hawkes
2 years
Just logging in to my BBC account, as you do... #excitingtimes #shesaidshecouldsoshedid
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@ladyjaney75
Jane Hawkes
2 years
All in a days work! #lovemyjob #travel
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@ladyjaney75
Jane Hawkes
6 years
Hands down the best night ever celebrating the very best of #custexp @BoHoNews #bohoawards #guestrevu
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@ladyjaney75
Jane Hawkes
5 years
@louiseminchin The beautiful boy on the left melts me on a daily basis, as do his doggy besties! Wonder what they are waiting for!? 🐶😉
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@ladyjaney75
Jane Hawkes
3 years
Proper chuffed today to not only appear alongside the fabulous @MrsMummypennyUK and @SkintDad_Naomi as a Money Doctor in @takeabreakmag but also have my own lil’ savvy #travel feature! 🙌 #shesaidshecouldsoshedid #consumerchampion
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@ladyjaney75
Jane Hawkes
2 years
From groceries to big ticket items, we work harder than ever for the pennies we earn so whatever we spend them on should be 100% worth it. Pleased to have been able to share in the @DailyMailUK how to assert your #consumer rights - and get your money back!
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@ladyjaney75
Jane Hawkes
11 months
@sophmorgTV pls could I DM you re a very upsetting airline experience I’ve been asked for help with? Many thanks.
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@ladyjaney75
Jane Hawkes
5 years
‘My oh my, what a far out trip!’ Don’t think I’ll ever look at ‘the moon’ the same way again @JakeQuickenden 😉 Tickets selling fast so don’t delay, come and get your groove on with @Hair50UK at @Everymanchelt and let the sun shine in! 😍 #theatre
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@ladyjaney75
Jane Hawkes
2 years
My view this morning! 😍 @hatherleymanor #birthdaytreat
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@ladyjaney75
Jane Hawkes
6 years
A big shout out to these fabulous organisations on #charitytuesday please do support if you can! @mssocietyuk @dotslondon @CheltOpenDoor @Glosyoungcarers @macmillancancer
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@ladyjaney75
Jane Hawkes
5 months
And here I go again with #Airbnb and #travel scams. Lovely to chat to @nickowentv on @bbcmtd yesterday. Many thanks for the invite! (as ever zero chance of getting pic with mouth shut mind 🙄)
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@ladyjaney75
Jane Hawkes
3 years
I never expect thanks for what I do but it's always lovely to hear from customers such as Michelle and Mike whose family holiday was ruined this year and who have now received a well deserved #refund after following my advice! #result 🍾🥂
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@ladyjaney75
Jane Hawkes
2 years
An excellent investigation by @helenakelly__ and @tillyarmstrong_ into these shameful and commonplace practices. Was pleased to be able to add my thoughts. How sneaky firms hide their phone numbers to stop you calling via @ThisIsMoney
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@ladyjaney75
Jane Hawkes
3 years
Wood YOU buy a private paradise? Many thanks to @journalistSadie for the opportunity to take part in this beautifully written and presented feature. Wow, just wow! Love it! via @Femail
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@ladyjaney75
Jane Hawkes
5 years
Tonight’s the night! Joseph and the Amazing Technicolor Dreamcoat starring @JaymiUJWorld opens @Everymanchelt until Saturday! @BKL_Productions @Thrifty_Mumma_ #theatre #wonderifcanjoincast 🤗
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@ladyjaney75
Jane Hawkes
1 year
Lovely to have chats just now with @ConsumerFrank for @dean_radio about our favourite topic- #travel ✈️ Lots of laughs too, tune in next Tuesday at midday to find out why!
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@ladyjaney75
Jane Hawkes
4 years
@JeremyVineOn5 Borders should have been closed back in March last year. Travel brought the virus here and travel has spread it. We are an island. Things could have been very different. Now it’s too little too late.
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@ladyjaney75
Jane Hawkes
7 years
@wpduk a massive shout out to all your staff today who have worked tirelessly to restore power to thousands of people! I rang 3.30am, can't thank you enough! #powercut #custserv
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@ladyjaney75
Jane Hawkes
4 years
No words today. Take care everyone! 💔✈️ #BAtogether #BritishAirways
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@ladyjaney75
Jane Hawkes
4 years
Is the decision to sack 42,000 then rehire those who survive the cull on new pay and Ts & Cs in any way justifiable? Here #BA crew explain in their own words the 'cocktail of emotions' they are experiencing! #BAStopThinkAgain #ShameOnBA
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@ladyjaney75
Jane Hawkes
5 years
@ScaylenRenvac Happy #FF 😊☀️
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@ladyjaney75
Jane Hawkes
3 years
Wow, if only all weeks were like this one! From TV to radio to interviews and news, can’t wait to pop open a celebratory bottle or two this eve! Who’s up for joining me?🥂🍾 #queenofcustomerservice #winning
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@ladyjaney75
Jane Hawkes
6 years
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@ladyjaney75
Jane Hawkes
3 years
Have you heard my latest fabulous podcast? In this episode I chat to The Queen of #Travel Sophie Griffiths @TTGTravelQueen about the highs and lows of the pandemic, what support is available, dream breakfast destinations and why we need to keep smiling!
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@ladyjaney75
Jane Hawkes
5 years
Do you remember Band of Gold on our TV screens? The bold premiere stage adaptation is now on stage in Cheltenham until Saturday! Review: Band of Gold @LauriebrettX @MsGfaye @Everymanchelt @MrkieronR
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