Are you ready for the big summer getaway? Pleased to add my travel tips for beating the queues to this
@BBCNews
article. Heading home today after my lil’ UK ‘staycation’ - will be avoiding main routes and peak travel times. Safe travels all!
Is the decision to sack 42,000 then rehire those who survive the cull on new pay and Ts & Cs in any way justifiable? Here
#BA
crew explain in their own words the 'cocktail of emotions' they are experiencing!
#BAStopThinkAgain
#ShameOnBA
#BABetrayal
@ITVJoel
@CommonsTrans
On the contrary it is Alex Cruz who has failed to ‘grasp’ what the real facts are and unfortunately you just can’t fix stupid. Time to go!
@MattieJameson
@RebelsAnimal
@marksandspencer
Makes me so cross. As if those in retail don’t have enough on their plate atm with the increase in verbal and physical abuse without having to clear up that mess.
@HotchkissSharon
@easyJet
are legally obliged to offer you a refund or an alternate flight and accom as appropriate, CAA stipulates same day. Book a hotel and bill them for it afterwards. Pls feel free to DM me if can be of assistance.
Is the decision to make 12,000 employees redundant at British Airways in any way justifiable? Here
#BA
crew explain in their own words the 'cocktail of emotions' they are experiencing!
#BA
#BritishAirways
#airlines
#cabincrew
@northernassist
soooo lovely to see the ticket office very much open for business at Burnley this morning. Cracking service from Gemma who’s greeting everyone with a big smile even at silly o’clock
#saveticketoffices
#CustomerService
Omg, I only went and did it! Thanks to your incredible support, I won! 🍾🥂 To be shortlisted for awards alongside the very best of
@UKMoneybloggers
was fabulous enough but to
#win
a People’s Choice award is the icing on the cake! Thank you so much! 🙏
💔 I didn't think that an already broken heart could break twice but this message to BA from its staff just says it all. So many memories of a great airline, amazing people and the very best of days 😢
#BritishAirways
#BAForever
Is the decision to make 12,000 employees redundant at British Airways in any way justifiable? Here
#BA
crew explain in their own words the 'cocktail of emotions' they are experiencing!
#BritishAirways
#BAStopThinkAgain
#ShameOnBA
Unbelievable! The man is a law unto himself! British Airways boss rebukes government for ‘setting back recovery plans’
#BritishAirways
#BAStopThinkAgain
It’s 3 weeks until the end of furlough - and for many, what could be the end of their jobs in travel. The travel industry has not been able to fully restart - please recognise this
@rishisunak
and extend furlough support. Without it, 1000s of jobs are at risk
#SaveTravelJobs
Super chuffed this weekend to have my first byline in
@DailyMirror
covering how to
#savemoney
on your 2022 holidays! Double page centre spread and an exclusive too! More expert tips to come, watch this space.. Many thanks
@leviwinchester
and
@ClareFitzs
🙏
@NuffieldHealth
@MattieJameson
Your response is lacking an apology. Regardless of the reason for the decision, customers will already be paying for a service they cannot use so not what they signed up for. I hope any cancellation fees will not be applicable.
Hmm, too Christmassy? Thought would get well and truly in to the Christmas spirit today with Xmas dress, earrings and snow white shoes! His Lordship may take some time to recover….
#MerryChristmas
Morning! Last week I had a teeny wobble 😔 but..... thanks to the support of those who really matter and believe in me, I’m still in the ring, refuse to be bullied and am excited about the journey ahead!
#MondayMotivation
#QueenofCustomerService
🙏
Just gutted to cover finance and consumer news for the very last time 😢 with my radio bestie
@JasonRosam
on
@BBCRadioLondon
this morning. On our final fabulous list: new year resolutions, bumper vinyl sales and sunshine Saturday
Happy anniversary to me and His Lordship! Am pleased to report that we’ve survived 15 years married, 22 years together and most significantly .......... 6 months of lockdown! 😬💕🍾🥂 😂
#stilltogether
What a lovely early birthday surprise! Popped to have my nails done by the lovely Caz to discover they had already been paid for! Thank you
@scott_expert
💕💅🏻
#thankyou
#HappyFriday
@pilot_ba
@ITVJoel
@BALPApilots
Yes stand united together and show BA the highway rather than vice versa. After what I witnessed during the pilots’ strike which was the most impressive show of solidarity and strength ever, the fight is not over yet.
Morning! Happy Weekend!
Catch me today from 10am on
@BBCGlos
on my first consumer slot with
@fayehatcher
chatting about your
#consumerrights
and if your
#insurance
company will pay out for flood damage. More rain on its way! 😬☔️
Just a little note this eve to say a big thank you to everyone who has got my back. I’ve been on the receiving end of a lot of unfair nastiness over the last six months. I can only hope that what goes round comes round 🙏
Just over a year ago I was featured in the Daily Mail as one of the top Consumer Champions in the UK thanks to
@JournalistJill
and today......... I was on
@BBCMoneyLife
as the Queen of Customer Service! Wow, literally cannot breathe! My message
#BeKind
❤️🤗
@CraigBeck
@SimonCalder
@alex_cruz
They aren’t remotely greedy Craig. This dispute has escalated to something far beyond just pay. Please don’t be so quick to judge.
Fabulous lil’ mooch around the
@CheltTravelFest
with this lovely lady today. Lots of blogging catch up chats and feeling totes
#travel
inspired! Many thanks to Byron and the team.
Travel bubbles, what are your thoughts? Pleased to have had the opportunity today to cover the long awaited opening of a
#travel
bubble between Australia and New Zealand on
@BBCNews
✈️ Still need to work on my face lift but it’s a better pic at least? 😬
Barely chance to catch my breath today with the sad news about
@flybe
going in to administration. My heart 💔goes out to all those affected. Just managed to jump on a call with
@fayehatcher
on
@BBCGlos
to cover your rights
#flybe
Morning, it's here everyone! My new book! A "delightful, insightful collection of poems" inspired by the world of Customer Service and with a foreword by the lovely
@reallorraine
😊
#NationalAuthorsDay
'Exemplary' service and 'first class' processes, fab stuff! We need more companies like this. Huge love and praise to Greg and the
@OctopusEnergy
team x
I see messages from customers like this a lot and don't usually share as they feel private. But it's heartwarming that this lovely customer took time to write to the Telegraph. And hugely kind of
@KatieMorley_
to recognise the team as well as the process.
ICYMI: What a cracking show to be part of! Really enjoyed assisting the fabulous
@alexisconran
in his investigation in to call centre chaos alongside
@thatadamfrench
and advising how to cheat the chatbots. Now on website playback!
"You will laugh out loud but there’s also some really useful advice and sound common sense" Lorraine Kelly. Have you got your copy yet?
#poems
#newbook
#customerservice
I’m in the Amazon top ten! Who would have thought it? Thanks to everyone who has bought my new book. Please do leave a review if you found it useful and help me get to number 1!
#mysteryshopping
Up with the larks for the very last time (sob!) to join the radio superstar that is
@JasonRosam
for his final
@BBCRadioLondon
Early Breakfast. You will be so much missed by so many. Much love Jason, stay fabulous xx
From groceries to big ticket items, we work harder than ever for the pennies we earn so whatever we spend them on should be 100% worth it. Pleased to have been able to share in the
@DailyMailUK
how to assert your
#consumer
rights - and get your money back!
‘My oh my, what a far out trip!’ Don’t think I’ll ever look at ‘the moon’ the same way again
@JakeQuickenden
😉 Tickets selling fast so don’t delay, come and get your groove on with
@Hair50UK
at
@Everymanchelt
and let the sun shine in! 😍
#theatre
And here I go again with
#Airbnb
and
#travel
scams. Lovely to chat to
@nickowentv
on
@bbcmtd
yesterday. Many thanks for the invite! (as ever zero chance of getting pic with mouth shut mind 🙄)
I never expect thanks for what I do but it's always lovely to hear from customers such as Michelle and Mike whose family holiday was ruined this year and who have now received a well deserved
#refund
after following my advice!
#result
🍾🥂
An excellent investigation by
@helenakelly__
and
@tillyarmstrong_
into these shameful and commonplace practices. Was pleased to be able to add my thoughts. How sneaky firms hide their phone numbers to stop you calling via
@ThisIsMoney
Wood YOU buy a private paradise? Many thanks to
@journalistSadie
for the opportunity to take part in this beautifully written and presented feature. Wow, just wow! Love it! via
@Femail
Lovely to have chats just now with
@ConsumerFrank
for
@dean_radio
about our favourite topic-
#travel
✈️ Lots of laughs too, tune in next Tuesday at midday to find out why!
@JeremyVineOn5
Borders should have been closed back in March last year. Travel brought the virus here and travel has spread it. We are an island. Things could have been very different. Now it’s too little too late.
@wpduk
a massive shout out to all your staff today who have worked tirelessly to restore power to thousands of people! I rang 3.30am, can't thank you enough!
#powercut
#custserv
Is the decision to sack 42,000 then rehire those who survive the cull on new pay and Ts & Cs in any way justifiable? Here
#BA
crew explain in their own words the 'cocktail of emotions' they are experiencing!
#BAStopThinkAgain
#ShameOnBA
Wow, if only all weeks were like this one! From TV to radio to interviews and news, can’t wait to pop open a celebratory bottle or two this eve! Who’s up for joining me?🥂🍾
#queenofcustomerservice
#winning
Have you heard my latest fabulous podcast? In this episode I chat to The Queen of
#Travel
Sophie Griffiths
@TTGTravelQueen
about the highs and lows of the pandemic, what support is available, dream breakfast destinations and why we need to keep smiling!