Klaus @klausapp Twitter profile

Pinned Tweet

Klaus

7 days

Klaus is now @Zendesk QA! Get to know all the latest on AI-powered quality assurance right here:

Zendesk: Customer Service Quality Assurance Software

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

www.zendesk.com

1

0

1

Last Seen Profiles

@degenyugu

@makarontabetai1

@onedase_

@HeshamYara

@skoosmz

@KYSUMBB

@xmikemac

@kyyeuko

@_Od26

@knmngxushn88755

@aqeelalmhremy

@bntlry883922563

@KrakenfxUK

@WrestlingPhilly

@nothaze1

@__0bytebringer

@Pszczolkowski84

@gamesfoodfest

@RaidercastPod

@rousieprk

@ZabavaLabs

@Ahmad20027759

@Noruyp

@HouraiTeahouse

@Mirandlip_32

@Prefraid1

@xxd34d_

@PlayVALORANT

@zxjk53

@_fatss

@FXTRADERKING

@andrewdbreck

@santhoshsivan_

@jongcatbestboy

@TysonsVibe

@Zetallis_

Klaus

@klausapp

2 years

The cat is out of the bag: Klaus secures €12M #seriesA round, led by @ActonCapital ! ✨😻 Read all about the #fundingnews : @k6iva @kairkasper @egon43

6

14

54

Klaus

@klausapp

7 months

Paws for a moment – we’ve got some exciting news to share 🐾 Klaus has entered into an agreement to join the Zendesk family! This acquisition is a giant leap toward revolutionizing how we handle customer interactions.

Zendesk

@Zendesk

7 months

Artificial intelligence 🤝 Personalized customer experience 🎯 We’re excited to announce Zendesk intends to acquire @KlausApp , the industry leading AI-powered quality management platform:

1

10

21

1

6

29

Klaus

@klausapp

5 years

Female leaders in customer service we look up to 🙌 @aimee_lucas @annettefranz @emiliadanzica @jeannebliss @kateleggett @katenasser @kirsty_t @marshacollier @mercenator @murphyjfraser @nicolleparadise @sarahleeyoga @susanhash @tiffani_bova @valedeoro

2

0

18

Klaus

@klausapp

5 years

Ameowzing news: Klaus has been selected as one of Europe’s hottest scale-ups as part of @Adyen and @thenextweb ‘s #Tech5 competition! 😼🏅

1

2

14

Klaus

@klausapp

4 years

How can one of the largest remote support teams in the world also be one of the best providers of customer service? 😎 Find out in the new episode of Fireside Chats with Klaus and @ValeDeOro featuring @andreabadgley from @automattic 🔥🔥🔥 #customerservice #remotework #CX

Fireside Chat With Automattic, the Makers of WordPress

klausapp.com

0

3

11

Klaus

@klausapp

5 years

Great meows! 🎉 We changed our name to Klaus and raised $1.9M to boost the development of our conversation review tool that helps companies reach new levels of customer service quality. Needless to say, Klaus is happy with the results 😼

Klaus, the 'conversation review' tool for support teams, picks up $1.9M seed | TechCrunch

"No bad conversations between companies and their customers is what we're shooting for," Kair Käsper tells me. He's the head of Growth of a relatively new

techcrunch.com

0

5

13

Klaus

@klausapp

4 years

🎉 We're excited to be a part of the brand new and overly paw-esome @intercom App Partner Program and Service Partner Program 🐾😻 Congrats on the successful launch and thanks for the trust 🙌

2

4

11

Klaus

@klausapp

3 years

The cat's out of the bag! Our data science team has been working on a brand new feature: the Complexity filter. It lets you zoom in on conversations that are more difficult to resolve than your average ticket—with a single click! ✨ 🪄

0

3

11

Klaus

@klausapp

4 years

We went to the streets of Tallinn with an Estonian TV legend Maire Aunaste to find out what people think Klaus does 😻🎙️ We're #hiring ! Join our flamboyant feline family at 🐈 And we talk in cat puns. Apply right meow. #Jobs #JobAlert

1

2

10

Klaus

@klausapp

3 years

Happy Friday!

0

8

Klaus

@klausapp

5 years

Martin Kõiva, Co-Founder of Klaus, explains the whys and hows of giving feedback to support agents with the help of conversation reviews at the @FreshworksInc Summer School 🤓🚀 See you there 🐾

Sign up for Freshworks summer school

freshworks.com

0

2

8

Klaus

@klausapp

4 years

💡 @agorapulse delivers #customersatisfaction of 93-96% - even as their support team grows 🤩🚀 Find out how they scale #CX without sacrificing support quality thanks to @klausapp - shared by Kristell Cormarie, Head of #CustomerCare at Agorapulse 🐈 #customerservice #custserv

How Agorapulse Scales Customer Care without Losing Quality

klausapp.com

2

4

7

Klaus

@klausapp

5 years

We’re on @ProductHunt ! Upvote us and Klaus will put in a good word for you with Santa Claus 😻

Klaus - Product Information, Latest Updates, and Reviews 2024 | Product Hunt

Klaus is a conversation review tool for support teams. Integrates with your help desk, good for improving quality of answers and on-boarding new agents.

www.producthunt.com

0

3

7

Klaus

@klausapp

4 years

👋 Hi friends, we need your help. Together with @intercom and @supportdriven , we're creating a report to define the baseline for key support quality metrics like CSAT, IQS, FCR, and CES. Please fill in this survey and help us in creating this report. 🙏

0

4

7

Klaus

@klausapp

1 year

1/5 🚀 Our Support Quality Benchmark Report 2023 is out! ➝ 4,050 support professionals surveyed ➝ Insider advice from @Intercom , @Aircall , and cats ( @Klaus ) ➝ Support metric benchmarks calculated & explained More in 🧵

1

3

6

Klaus

@klausapp

3 years

Another (mostly) average day in our office:

Lauri Lehtmaa

@LauriLehtmaa

3 years

The nature is healing – physical board meetings w/ @klausapp are something else 🦎🦩🍗🤠🥖

0

1

24

0

6

Klaus

@klausapp

3 years

Ever wondered, how does the everyday life of a #customersupport #QA specialist look like? Our very own @RileyJamesYoung takes you to the backstage of his previous job at @pipedrive 🤘 🎸 Join him:

1

6

Klaus

@klausapp

2 years

We wish strength to the Ukrainian people protecting their country and to the courageous Russians voicing their opposition to the invasion. There is no place for starting a war in our society today. There is no excuse. ⅓

1

0

6

Klaus

@klausapp

3 years

If I could get 1 wish from a goldfish🐠 I would ask for high-quality experiences, every time, every place. Luckily 😺 I met one and she said I have to attend this webinar with @intercom @supportdriven and @unbounce for the wish to come true, for everyone!

0

2

6

Klaus

@klausapp

5 years

We're excited to announce that @ValeDeOro joined Klaus as the Head of Product 🎉 Klaus is happy as a kitten 🐱

Farewell Automattic, hey there Klaus

valentinathoerner.com

0

6

Klaus

@klausapp

4 years

We stand with our friends at @pandadoc in #Belarus ❤️🐼 #SavePandaDoc #SaveBelarusIT

0

6

Klaus

@klausapp

3 years

Meow-founders in a #podcast ! 😻😻 Bonus tip - fast-forward to 17:40 for juicy details 😼

The Pursuit of Scrappiness Podcast

@ScrappinessPod

3 years

🚀 New Tuesday, New Episode! 🇪🇪 @kairkasper and 🇪🇪 @k6iva are co-founders of @klausapp We discuss: 💥The challenges of quality assurance 💥Best/worst practices 💥The “Pipedrive effect” Our first-ever 2-on-2 episode! ✌️➕✌️ Check it out👇

0

4

7

0

6

Klaus

@klausapp

6 years

Great talk by @gentlethorns 📒 #learnallthethings #sdexpo

1

0

6

Klaus

@klausapp

4 years

I wear my sunglasses at night at @ZendeskRelate 2020. See you in Meowmi 😼🐾

0

3

6

Klaus

@klausapp

3 years

If there’s one thing that we’re more obsessed about than support quality, it’s #SpiceGirls for sure 😻 And this is how we celebrate the 25th anniversary of the super hit #Wannabe 〰️🅰 Watch and sing along, you know the words!

0

3

6

Klaus

@klausapp

6 months

Get ready to purr-fect your support game: Klaus is now officially a Zendesk company 🐾

Zendesk

@Zendesk

6 months

🎉 It’s official, @klausapp joined the Zendesk family: The AI-powered quality assurance platform allows users to automate QA across 100 percent of customer support interactions, identifying gaps and improving overall quality of service at scale.

3

7

0

1

6

Klaus

@klausapp

3 years

🚨 New feature alert: 🚀 Conversation Insights 🚀 aka the meow-clear data power to boost your #customersupport QA. This brand-new AI feature is set to level up the way you tackle your conversation reviews. Feline curious? Take a peek:

0

1

6

Klaus

@klausapp

3 years

Agents, explain your most relatable CX moment in a gif 👀 We crowdsourced some together with @Tymeshift and will share them in the upcoming days. Ready. Set. Go! #lifeinCX #CustomerServiceJobs

2

0

5

Klaus

@klausapp

3 years

Only one more Monday before our brilliant Valentina Thörner joins the webinar hosted by @gorgiasio with @simplr , @hellotushy , @ThankfulAI , @LateShipment . Grab🐾 your spot:

0

1

5

Klaus

@klausapp

5 years

Do conversation reviews really improve the quality of #customerservice ? How to reduce the time spent on support #QA ? Find out right meow ⭐ #custserv #customersupport

FAQ: Customer Service Conversation Reviews on Klaus

klausapp.com

0

4

Klaus

@klausapp

3 years

#lifeinCX : When you ask for a screenshot of the whole screen, but they send you one pixel.

0

1

5

Klaus

@klausapp

3 years

Purroudly presenting: Pins for Coaching 📌🎉 You asked, and we listened. With this new feature, you’ll be prepared with the data you need to coach your team members, right inside Klaus, right when you need it 💡 #pinsforcoaching

1

3

5

Klaus

@klausapp

2 years

Catch the cat crew at @CCWEurope Digital in Amsterdam today & tomorrow! Drop by for a chance to spin the Wheel of Fur-tune at booth 17 😼 #ccweurope

0

5

Klaus

@klausapp

3 years

It's April, fools! Want the (litter) scoop on new product details? The real Klaus - our AI-powered cat shares #FeatureReveals to our 2021 developments. Which one should we launch first? #aprilklaus #notajoke #totallyreal

0

2

5

Klaus

@klausapp

5 years

That's one helluva infographic: 15 customer service metrics you should be nailing. Which ones are you tracking? #custserv #CustomerService

0

1

5

Klaus

@klausapp

4 years

@ValeDeOro , the Empress of Product at Klaus 👑, explains how to tap into what your team already knows to help your customers weather this crisis 🌪️💪 📣 Join @Usersnap 's online conference on Customer-Centric Growth tomorrow, May 20th! 🤩 #customerservice #custserv #cx

Join Usersnap's Online Conference

usersnap.com

0

2

5

Klaus

@klausapp

4 years

📣 We're excited to introduce the brand new @DixaApp <> @klausapp integration 🎉🎉🎉 Mix and match your favorite #customerservice tools to deliver seamless #customercare Happy integrating! 🐈 #customersupport #helpdesk #helpdesksoftware

Customer Service on Steroids with the Dixa and Klaus Integration

klausapp.com

1

0

4

Klaus

@klausapp

4 years

📣 Come and help Klaus manage the product that levels up support quality in companies like Wistia, Soundcloud, PandaDoc, WordPress, and others 🚀🚀🚀 Great company and a decent amount of cat puns guaranteed 💯🐈 Apply right meow. #productmanagement #productmanager

Product Manager

klausapp.com

0

1

3

Klaus

@klausapp

6 years

True story #sdexpo

1

0

4

Klaus

@klausapp

3 years

#Wannabe25

0

4

Klaus

@klausapp

6 years

Co-founder @K6iva had a nice chat with our friends @SupportheroApp Read (and listen) all about it here:

0

2

4

Klaus

@klausapp

3 years

We decided to celebrate this year's International Cat Day early 😻 For this special occasion, we're throwing a surprise giveaway 🎁 How to participate? 1. Reply to this post with a photo/video of your cat(s) 2. Use #everydayiscaturday in the tweet #internationalcatday

2

0

4

Klaus

@klausapp

3 years

#throwbackthursday to this year's purrthday celebrations 🎉 Our humans and extended team members held the biggest international cake taste test in Klaus' history. Rest assured, it was a success!

0

1

4

Klaus

@klausapp

3 years

CELEBRATING GREAT CAT PUNS! 🎉 Today, it is a happy purrrthday for Klaus! 😸 To 4ever more, hooray! #betterconversations

0

4

Klaus

@klausapp

4 years

Happy Holidays! 🥂 No need to go to a fancy cocktail bar to have a great drink this year. The Klaus cocktail book features seven a-meow-zing (alcohol and non-alcohol) cocktail recipes. Five o'clock, where ya at?

0

1

4

Klaus

@klausapp

3 years

How to create more consistent customer experience? 🤔 On July 7, make the most out of your afternoon siesta and tune in online with us and friends from @loom and @Zendesk to get the answer ✨ Register now:

0

4

Klaus

@klausapp

4 years

"Bots are not here to replace humans. They're here to free up time for humans so they can focus on creating meaningful relationships." ~ @henrikfabrin of @BotXOhumans & @K6iva of @klausapp , at 'Towards a Bot-human Hybrid Customer Service'.

0

2

4

Klaus

@klausapp

4 years

🚀 We’re excited to announce that Klaus’ growth is fuelled by a $5.4 million investment round to help large support teams improve conversations with customers 🐈🐈🐈 And we're hiring 🐈

Klaus Raises $5.4 Million to Boost Enterprise Customer Service

We’re excited to announce that Klaus’ growth is fuelled by a $5.4 million investment round (and we’re hiring!).

www.klausapp.com

0

4

Klaus

@klausapp

4 years

Purrrrr-fect results 👏😻 Thanks for sharing @zapiet 🐈 Get your free Klaus coloring pages (and share your results!) 🎨😼

1

0

4

Klaus

@klausapp

3 years

"When they say self-service and automation will replace agents." #lifeinCX

0

4

Klaus

@klausapp

3 years

Chris, our Success Manager agrees: "You should try to keep things as simple as possible and not have your #customersupport team logging into 15 different platforms every day and feeling #overwhelmed ."

Intercom

@intercom

3 years

🆕 Only 37% of support leaders are happy with their tools. We wrote this guide so you're not one of them. You'll see: 🔮 How to future-proof your tech stack 🛠 How to connect your tools to make you more efficient 👩‍💼 Strategies from top companies 👉

0

3

16

0

4

Klaus

@klausapp

4 years

Miss networking with support folks? 😿 Join the Quality Tribe - our online community for #CX professionals 😻📣 ⭐ Connect with experienced support people, ⭐ Follow the topics you're interested in, ⭐ Ask questions and share ideas. #customerservice #custserv #customersupport

Join the Community of CX Professionals!

qualitytribe.com

1

0

3

Klaus

@klausapp

2 years

#tbt and #worldpremiere 2-in-1: Big Questions, Tiny Mic. Travel with us to Purrland where customer service leaders met at the @supportdriven Leadership Summit. Here's what they had to say about #quality in customer support 🎤

0

1

4

Klaus

@klausapp

3 years

😼 I've been hunting for answers to find out what some companies do to build stronger connections with their #customers . And what a catch! @gorgiasio , @aircall , #hirehoratio , @lessonly , and @tymeshift shared their A+ practices and tips. Grab them:

1

4

Klaus

@klausapp

5 years

Female leaders in customer service we look up to 🙌 #custserv #InternationalWomensDay

0

3

Klaus

@klausapp

5 years

Brush your teeth, brew your morning coffee and do internal customer service reviews. These 3 hacks will help you make #custserv feedback your daily routine: #CustomerService #CustomerCare

0

4

Klaus

@klausapp

3 years

It's Ⓜ️onday so expect customer messages like: “Not working. It’s broken. Nothing works.” Me: “…yes, okay. But what?” #lifeinCX

0

1

4

Klaus

@klausapp

3 years

Fa la la la la la la la MEOW! 'Tis really the time to be meowry ✨ Thank you for taking care of quality with us this year! 💜

0

4

Klaus

@klausapp

3 years

This just in! We're proud to announce Klaus has completed the SOC 2 audit 🎉 👉 Read more about what this means for Klaus and our users:

0

2

4

Klaus

@klausapp

5 years

Your customer service team deserves 3x more feedback 🏆 #customerservice #feedback #custserv

Win Back 70% of the Time You Spend on Internal Support Reviews

klausapp.com

0

2

4

Klaus

@klausapp

5 years

Our very own @K6iva had a nice chat with the lovely people at @SessionStack 😎

1

0

4

Klaus

@klausapp

5 years

"Peer reviews on Klaus have proven to be a true platform for development in our support team," says Luis Hernandez, VP of Customer Success at @geckoboard 👏

0

1

4

Klaus

@klausapp

2 years

We dug into the capabilities and limitations of Chat GPT, and plucked out some interesting prompts for customer service leaders. Find them all here:

0

4

Klaus

@klausapp

5 years

Are you giving enough *negative* feedback to your agents? 👎 Find out why negative feedback is crucial for your support team from the @supportdriven community blog. #customerservice #custserv #feedback

5 Reasons Why Support Teams Need More Negative Feedback

supportdriven.com

0

3

Klaus

@klausapp

2 years

🍿World purr-miere: Klaus’ Courses 🍿 Our first #qualityassurance course! Join Riley, Klaus' educational expert, to learn about implementing conversation reviews, step-by-step over 12 videos. Check out the purriculum and enroll here 👉

0

3

Klaus

@klausapp

3 years

Current mood: snacking on bitesize inspiration kibbles 🥨 that @geckoboard gathered. It's really a bentobox of CS advice 😻

UNSTUCK: The Inspiration Playbook for Customer Service Teams

From teamwork to tooling, Unstuck is a database of little tips, sage advice and big ideas from CS professionals, that will help any customer service team switch things up and take their game to the...

www.geckoboard.com

0

2

3

Klaus

@klausapp

5 years

Find out how @automattic delivers excellent customer service with @Zendesk (and the role @klausapp plays in it!) 🚀🐱

0

3

Klaus

@klausapp

4 years

What does 2020 hold for customer service? 🔮💫 Learn from support leaders like Sirous Wadia ( @Adobe ), @NirossBA ( @Vimeo Israel), Akshobhya Mann ( @Ericsson ), @marionlemoine29 ( @HubSpot ), Davis Mastin ( @HubSpot ), ©anntarino ( @Workable ), and Luis Hernandez ( @Geckoboard ).

Support Leaders Talk: 7 Customer Service Trends in 2020

klausapp.com

1

4

3

Klaus

@klausapp

3 years

BE THE PERSON who can hire for Klaus when Klaus needs to hire. And join us to become the ⭐️Talent Acquisition Partner⭐️ Read more and apply 👉 #joboffer #talentacquisition #recruiter #hiring

0

3

Klaus

@klausapp

2 years

😻 we meow you too, @intercom

Intercom

@intercom

2 years

@klausapp , we admire you! 😍

0

2

8

0

3

Klaus

@klausapp

5 years

Come meet us at #SDExpo Europe! It'll be purrrrfect.

0

3

Klaus

@klausapp

2 years

So here’s a story from A to Z You’re doing B2B? Better listen carefully Brands all over the place Who take up too much space With no personality When the key is actually To be more free Take some risks & embrace crazy. As for Klaus? Click, you’ll see:

0

1

2

Klaus

@klausapp

2 years

Find the Luigi to your Mario and join us at the first ever 👾 KLAUS GAMES NIGHT 👾 Where: Uus Laine (1 Vana-Kalamaja, Tallinn) When: Wed 2 Nov at 18:00 Sign up here 👉

0

3

Klaus

@klausapp

3 years

Time to introduce new team members: Kiki, Bipp, and Jasmin who took over our #marketing team. This is their first official video 🎞 (Oh, and there's also a feature release, but you can read more about it here: )

0

1

3

Klaus

@klausapp

5 years

@jtwatkin @Patrick_SaaS @EricaMarois @MaestroQA We do it for the kibbles

0

3

Klaus

@klausapp

4 years

📣 Join the @supportdriven Heads of Support webinar on how to improve customer service through feedback 😼💥 lead by a-meow-zing panelists from @automattic , @klausapp , @nice_reply and @Zendesk Save your spot for March 25: #custserv #webinars

0

2

3

Klaus

@klausapp

2 years

Support agents have the ultimate power to create positive experiences. Unfurtunately, this isn’t always easy but also not impawsible to lead the tone of the conversation. How to develop a matching tone of voice? Our support queen Dajana explains 👉

0

3

Klaus

@klausapp

1 year

💫 30 Most Influential People in Customer Service 💫 Does someone you know deserve recognition? Endorse a peer, someone leading the way in CX, or a company that goes above & beyond regarding customer support. Nominate here ⬇ #customerservice #CX

0

2

Klaus

@klausapp

2 years

Say meow to the speakers! 🐾 Already this Thursday, the 3 musketeers of #CX will join the digital stage to give their tips and tricks to #customerservice agents on #quality support. Have questions for them? Sign up and join us:

0

3

Klaus

@klausapp

9 months

Hi friends, we need your help 👋 We're creating our fourth-ever Customer Service Quality Benchmark Report with @Intercom , @AssembledHQ , and Support Driven. Can you take our short survey? You'll be entered to win Klaus swag! #customerservice #CX

Customer Service Quality Survey 2023

Fill in this survey and help us create this year’s edition of the Customer Service Quality Benchmark Report. Thank you!

www.klausapp.com

0

1

3

Klaus

@klausapp

2 years

Tech funding meows! 🥓 " @3commas_io , @KOOStokens , @Jobbatical and now Klaus! Estonian startups are on fire this September in terms of grabbing some good funding rounds!" Thanks for the shoutout!

Founded by ex-Pipedrive execs, Klaus lands €12M to transform customer support with AI — TFN

3Commas, Koos, Jobbatical and now Klaus! Estonian startups are on fire this September in terms of grabbing some good funding rounds! Klaus is an

techfundingnews.com

Tech Funding News

@TFNBreakingNews

2 years

Founded by ex- #Pipedrive execs, @Klausapp lands €12M to transform customer support with AI Investors include @ActonCapital @icebreakervc @creandum @Global_Founders 👉 #startup #artificialintelligence #funding #startups @k6iva

0

4

8

0

3

Klaus

@klausapp

5 years

Customer support agent self assessment proven to improve Net Promoter Score by 5% 🔝 #custserv #CustomerService

0

3

Klaus

@klausapp

5 years

Want to improve your customer service quality and, at the same time, increase your support team's productivity? With these most valuable @intercom apps you can do both 🚀🚀🚀

9 Intercom Integrations for Ambitious Support Teams

klausapp.com

0

1

2

Klaus

@klausapp

4 years

Treat yourself with some of the best #CX articles hand-picked for your from 🍒 #custserv #customerservice

Staff Picks: The Best CX Articles from Supportreads.com

klausapp.com

0

3

Klaus

@klausapp

6 years

Such a great picture of @tj_stein #sdexpo

0

3

Klaus

@klausapp

3 years

Want to know what #quality support actually looks like? 😼 I'll be asking that from @intercom 's Ryan Steinberg, @unbounce 's Kim Harley, @supportdriven 's Aurore and from our own @K6iva to share some of their stories. We're calling in on 28 Apr, 6PM GMT

Intercom Webinars & Events Hub

Explore and take part in thought-provoking discussions, in-person events, user groups, and more.

events.intercom.com

0

2

3

Klaus

@klausapp

3 years

Show me how you treat your most purrfect felines today 🐾 #respectyourcatday

0

3

Klaus

@klausapp

5 years

Why is our #CSAT so low? How can I improve the quality of our customer service? Does quality actually matter at all? Find answers to these and other FAQs related to support quality ✅ #custserv #customerservice #customersupport

FAQ: Customer Service Quality

klausapp.com

0

2

Klaus

@klausapp

4 years

Happy Black Cat Day! Show off your gorgeous felines, we need to see them 🙌 #blackcatawarenessmonth

1

0

3

Klaus

@klausapp

5 years

Thumbs up or 10 points? How to rate your customer service?👍💯 #CustomerService #custserv

Customer service rating scales - which one should you go for?

klausapp.com

0

1

3

Klaus

@klausapp

2 years

We’ve chosen the Red Cross () to donate to in support, but there are many options (). We invite everyone to do a little, it means a lot. 3/3 #SlavaUkraini 🇺🇦✊

0

3

Klaus

@klausapp

4 years

How do you define what ‘support quality’ means for your company? 🧐 We asked this question from the industry leaders: ⭐ Akshobhya Mann, @Ericsson ⭐ Nir Ben-Ari, @Vimeo Israel ⭐ Davis Mastin & @marionlemoine29 , @HubSpot ⭐ Sirous Wadia, @Adobe ⭐ Anastasia Tatarinoff, @Workable

Support Leaders Talk: How To Define Customer Service Quality

klausapp.com

0

1

3

Klaus

@klausapp

3 years

💥 How many support teams track Internal Quality Score? 💥 Are peer reviews more popular than manager reviews? 💥 How many companies have dedicated QA staff? Find out right meow 📚🤓🐈 #CustomerService #customersupport #CX #custserv

Support Quality Report: Average IQS Shoots to 81%

Key findings from the Customer Support Quality Benchmark Report by Klaus and Intercom - like booming IQS scores and insights into QA teams.

www.klausapp.com

0

3

Klaus

@klausapp

3 years

May all your conversation reviews scores be the greenest today! ☘️ #StPatricksDay #

0

3

Klaus

@klausapp

3 years

Our meow-Founder @K6iva gives a sneak-peak 👀 on the #customersupport Quality webinar that takes place already on April 28. 👉 Register meow: @intercom @supportdriven @unbounce

0

1

3

Klaus

@klausapp

5 years

How do you win a customer for life? ⭐ Join us for a @FreshworksInc panel discussion with @Trustpilot , @Kaleyra_ , and @AppFollowIO . 👉 Save your spot here:

1

3

Klaus

@klausapp

2 years

Say no more:

Zendesk Tallinn job opportunities: Careers at Zendesk Tallinn

Zendesk is a global, digital-first company on a mission to make the world better—one customer experience at a time. Check out our open roles.

www.klausapp.com

George Stefanis

@stefanisg

2 years

I don't even care what Klaus does. I just want to work with these fine gentlemen.

2

0

8

0

3

Klaus

@klausapp

5 years

Congrats to @Raphael_Assaraf and our friends at @aircall for being the first phone system to launch their own marketplace! 🚀

Integrations

The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.

aircall.io

1

3

Klaus

@klausapp

4 years

Improving #remotework was @Wistia 's goal for 2020. Little did they know they'd get a crash course in it just a few months into the year. 🔥🎬 Join the first episode of Fireside Chats with Klaus🐱 and @ValeDeOro where Stacy Justino from Wistia shares their #wfh experiences ⭐

Fireside Chat with Stacy Justino from Wistia

klausapp.com

0

3