Josh @jjjjjjjjjsh Twitter profile

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Josh

@jjjjjjjjjsh

1 year

Had a cheap customer want to spend max $90. Told her we can’t do the whole place for that price. She asked if we can do the best we can at $90. I said fine. She ended up being content but not thrilled bc we couldn’t finish. ?? Left a 3-star review. Cheap customers SUCK.

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Josh

@jjjjjjjjjsh

1 year

Left my 9-5 to start a cleaning company 8 months ago. Currently, we’re at about 20 recurring clients, a team of 5, and a decent-enough online presence to keep one-time jobs coming in to keep our calendar filled. Would love to hear your story or answer any questions. Shoot!

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Josh

@jjjjjjjjjsh

1 year

Right now, we have 20 recurring clients. Just locked in our 20th for bi-weekly cleanings. Just getting started 😬

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Josh

@jjjjjjjjjsh

1 year

Started going down the list of recurring customers that I need to let know I won’t be at their cleanings anymore (these are my earliest customers). By the end of next week, I’ll have spoke to all of them and will officially be working ON the business, not in it🚀

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Josh

@jjjjjjjjjsh

1 year

My cleaning company uses W2 employees, not contractors. We have 3 cleanings today and I won’t be at any of them (2 recurring and 1 AirBnb turnover totaling about $540 in revenue). We’re building a strong, trustworthy team. You can’t rush that.

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Josh

@jjjjjjjjjsh

1 year

New hire didn’t show. No point in sitting around moping. I know where I could’ve done better when choosing who to hire. Job post is already back up and will be calling candidates as soon as they start coming in. This is part of the game.

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Josh

@jjjjjjjjjsh

1 year

Things I’m starting to say no to in my cleaning business (non-negotiables): Using the customer’s supplies… no Cleaning exterior windows… no One-time cleanings… no Moving furniture… no Getting on ladders… no Cleaning while the contractor is still there WORKING… no

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Josh

@jjjjjjjjjsh

1 year

Just received a call from the client of our last cleaning today. It was an initial cleaning for a new bi-weekly client. She said she’s had cleaners throughout her entire 75 year life and has never had a better cleaning service. We’re just getting started.

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Josh

@jjjjjjjjjsh

1 year

How’s the first office looking?

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Josh

@jjjjjjjjjsh

1 year

If you charge $50/hr per cleaner and net 30%… A full time cleaner puts $600/week directly in your pocket. Now scale that and get rich

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Josh

@jjjjjjjjjsh

1 year

Non-remote service biz owner things… One of our cleaners lifted a cellular shade to clean the window and something snapped… Not sure if it was actually our fault but we touched it last so of course, we take the blame. Accountability and customer service go a very long way.

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Josh

@jjjjjjjjjsh

1 year

Most customers don’t know how long it takes to clean. They think it should take WAY less time than it does. And how would they know? They don’t own a cleaning service and clearly don’t clean. It’s on you to explain how long it takes. And if they can’t accept that, see ya.

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Josh

@jjjjjjjjjsh

1 year

Been quiet on here lately. Took all social media apps off of my phone (re-downloaded Twitter for this tweet). Ramping up with the cleaning business and don’t want any distractions. Sending my best to all of you. Be back soon.

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Josh

@jjjjjjjjjsh

1 year

Received the email this morning to lock a new customer in for WEEKLY cleanings for their 2000 sq ft home. This is our 25th recurring client 🚀

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Josh

@jjjjjjjjjsh

1 year

First office aka storage unit. Team leads have access and are responsible for making sure all cleaners are stocked up at all times.

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Josh

@jjjjjjjjjsh

1 year

One way I’ve added value with our cleaning service: Customers can choose their scent: Lemon, Mint, or Eucalyptus. (Keep in mind - we have w2 cleaners and make our own cleaning products)

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Josh

@jjjjjjjjjsh

1 year

1. Door knock or cold call for your first few customers 2. Put up door hangers in your free time to build more business 3. Hire 4. Take portion of profit and now run Google Ads/LSA VOILA! You’re at 10k a month. Go get em.

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Josh

@jjjjjjjjjsh

1 year

The team is fully saturated with recurring cleanings. Time to hire 📈

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Josh

@jjjjjjjjjsh

1 year

Another bi-weekly cleaning locked in 👊🏻 3 recurring cleaning leads on the fence right now… With another cleaner starting on Tuesday for us, locking in all 3 of these is HUGE.

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Josh

@jjjjjjjjjsh

1 year

New employee just onboarded ✅ The team of w2 employees is growing. I think we have a GREAT foundation. Let’s grow.

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Josh

@jjjjjjjjjsh

1 year

Customer service so good they don’t even need to see the product. This is a new bi-weekly client that we locked in today. $285 every 2 weeks.

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Josh

@jjjjjjjjjsh

1 year

In a lot of ways, I’m a push over. I’m afraid of upsetting my customers and employees. But at times, I know I need to be stern. I’m developing some rules/principles for the employees and customers. If customers don’t like the rules, they’re not for us. Same with employees.

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Josh

@jjjjjjjjjsh

1 year

1st cleaning w/ our new employee ✅ She was great w/ the customer, bubbly, always smiling, and did a great job cleaning. As a company that uses w2 employees, we look for great personality traits over anything. Anyone can learn to clean but can anyone make a customer love them?

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Josh

@jjjjjjjjjsh

1 year

Non-remote business owner. It ain’t always glamorous but it’s helped us grow.

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Josh

@jjjjjjjjjsh

1 year

When you get a call for a job that’ll take you 10 minutes, go yourself and bang it out. Don’t even charge them. Make a new friend and watch the 5 star review come in. This was on a day when we had two other jobs going on. I had a few minutes to shoot over and help out.

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Josh

@jjjjjjjjjsh

2 years

There’s nothing like the cleaning community. Back to back days shouting out but I can’t not. @bvujanov TY for the 40 minutes of pure video gold. I have 2 pages of notes on things I can do to improve my website. I can’t thank you enough. Do yourself a favor and talk to Boris.

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Josh

@jjjjjjjjjsh

1 year

Lil update: On Thursday we were doing an initial cleaning for a new bi-weekly client. While there, I received 2 leads from our website - both looking for bi-weekly cleaning. We’re at about 20 recurring clients right now. Onwards

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Josh

@jjjjjjjjjsh

1 year

Remote house cleaning isn’t all sunshine and rainbows. We’re currently WAY slower than usual and our employees aren’t getting the hours they need. HORRIBLE feeling. If you’re curious how we’re dealing with this, ask away.

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Josh

@jjjjjjjjjsh

1 year

Day in the life of an owner of a cleaning company: - Call cleaner to give details on initial cleaning - 2 interviews for cleaning position - Follow up with leads - Order onboarding supplies for new hires - Send invoices - Work on scheduling - Work on website

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Josh

@jjjjjjjjjsh

1 year

Got a call for a one-time clean. They wanted to move forward so I said “Great, how does TOMORROW work for you?” “Oh, can you come any sooner than that?” ? ?? ???

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Josh

@jjjjjjjjjsh

1 year

I posted on indeed to hire a cleaner. Went through about 50 applicants. One of the first that I spoke to seemed like a great fit. So, I cancelled every other interview and hired her. She starts Friday. Will she show up? We’ll see. But you can’t waste time in this game

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Josh

@jjjjjjjjjsh

1 year

I received a request for an estimate last night @ 10pm. It was for a bi-weekly cleaning. Last week alone we’ve gotten 5+ leads for recurring cleanings (that’s a lot for us 🤣). Knock on wood but I’m starting to think my market is filled with people looking for recurring help.

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Josh

@jjjjjjjjjsh

1 year

Demand for house cleaning will always be there. If you’re trying to scale a house cleaning business, focus more on hiring than finding customers. If you don’t want to worry about employee turnover, this isn’t for you

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Josh

@jjjjjjjjjsh

1 year

Charge more than you’d think possible for your cleaning service. There’s plenty of demand and this will weed out the cheap customers that’ll give you a problem anyways. Most importantly, this will allow you to pay your cleaners a lot

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Josh

@jjjjjjjjjsh

1 year

I started 8 months ago. I’m hoping to have 25 recurring clients by the end of the month. Can clients leave us? Ofc. But they won’t unless given a reason. The amount of recurring clients we can obtain is unlimited. Game plan: hire gems and obsess over our customers 🚀

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Josh

@jjjjjjjjjsh

1 year

$4,500 of our monthly revenue comes from recurring. I have 3 potential recurrings on the fence rn that I’ll continue to follow up with until I get a yes or no. In the mean time, we’ll do one-time jobs to fill openings in our schedule. How do you lock in recurring customers?

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Josh

@jjjjjjjjjsh

1 year

Stick to your prices and you’ll start to see who your customer base is. I’ve been more strict on my pricing lately and have been ghosted quite a few times 😂

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Josh

@jjjjjjjjjsh

1 year

Pulling myself off of all cleanings immediately led to increased time to think. I now have the clarity to think about what the next best moves are for the company. While I think the time in the field helped me understand the biz a TON, it was time to move up.

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Josh

@jjjjjjjjjsh

1 year

Day in the life scaling a house cleaning business: - call leads - interview candidates - hope for no call-outs or customer complaints Not too bad, right? This business is very scalable. Any questions? Ask away

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Josh

@jjjjjjjjjsh

1 year

We locked in weekly cleanings at a well-known jewelry store. First cleaning was supposed to be today. Our cleaner hits traffic and shows up 30 mins late. The manager that was supposed to open up the store for us got sick of waiting and left. Cleaning had to be rescheduled.

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Josh

@jjjjjjjjjsh

1 year

Watching our # of recurring clients go up is what drives me. This is what releases dopamine in my brain. Entrepreneurship is addicting.

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Josh

@jjjjjjjjjsh

1 year

Struggle of a non-remote cleaning business owner: I was doing all of the work my first few months. I made the mistake of saying yes to every request in the beginning. Now, our early customers still expect that. How do I say no, steer away from this, etc?

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Josh

@jjjjjjjjjsh

1 year

9:30am on a Monday. Sitting at a coffee shop, drinking a cold brew, getting work done on my phone. I never thought I’d be an entrepreneur. But this just feels right.

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Josh

@jjjjjjjjjsh

1 year

My Monday: One cleaner called out. So, we had to send a cleaner solo to a FILTHY one-time clean. Now, this clean is taking longer than anticipated so we had to reschedule her 2nd clean. The positive in all of this… I’m getting used to the unexpected blows.

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Josh

@jjjjjjjjjsh

1 year

I get a text like this from a customer and think the worst. Was she nice about it? Yes. But what if we missed the shades and lights today? There’s a good chance she’d leave us. Always be on your toes and never complacent. What would you do after getting a text like this?

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Josh

@jjjjjjjjjsh

1 year

Gotta love when it’s this easy! Not questions asked 🤝🏻 This is a property manager we work with. Build trust with your network.

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Josh

@jjjjjjjjjsh

1 year

If you plan on starting a cleaning company… Have some money saved or do the work yourself for a bit to make some money. If you choose remote from the jump, keep your job until you really get going. In the beginning, know your numbers and expect re-cleans, refunds, etc.

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Josh

@jjjjjjjjjsh

1 year

In the house cleaning biz… Customer service is everything. But so is employee/contractor service. If you’re not treating your cleaners GREAT, they’ll show up (if they even show up) to jobs w/o a smile and will perform poorly. You need to learn how to keep EVERYONE happy.

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Josh

@jjjjjjjjjsh

1 year

One of our best cleaners went from part time to full time as of yesterday. We locked in 2 deep cleans yesterday which will keep her busy until her schedule is filled. We have 3 recurring and 2 one-time cleanings on the fence right now. Things are moving.

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Josh

@jjjjjjjjjsh

1 year

If you ever get discouraged with your biz… Look at the numbers. Just did payroll for this past week and it was the highest it’s ever been NOT TO MENTION 2 of our cleaners are on vacation. There will be ups and downs but ask yourself: am I trending in the right direction?

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Josh

@jjjjjjjjjsh

1 year

This game becomes less stressful and VERY fun when you break it down for what it is: 1. Find people with great customer service skills 2. Fill up their schedule with recurring clients (every 1, 2, 4, or 8 weeks) Don’t complicate things.

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Josh

@jjjjjjjjjsh

1 year

Today we had an initial cleaning for a new bi-weekly client. At the end of the cleaning, the client told me she was so grateful for us because now she can spend more time with her toddler since she doesn’t have to clean. THIS IS WHY WE DO IT!!! 🥲

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Josh

@jjjjjjjjjsh

1 year

This week my main focuses have been: - Pull out of all cleanings - Set rules/expectations w/ clients - Get all clients paying w/ CC - Price increase for 1 client Of 8 clients I had to speak to, 7 were fine and 1 will lmk (price increase). This feels like a HUGE milestone 🚀

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Josh

@jjjjjjjjjsh

2 years

Listen up my friends. I’m a ROOKIE when it comes to SEO. I just linked up with @marcusmclayton and man am I thankful. I learned more about SEO optimization in an hour w/ him than I’ve learned in the past 7 months. Very knowledgeable, thorough, and patient. Go talk to him!

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Josh

@jjjjjjjjjsh

1 year

You took a leap of faith when starting your cleaning biz. But it doesn’t end there. For your business to grow, you’ll have to take huge steps sometimes. Evolve or die, right? I have a list of things I need to change RIGHT NOW. Time to trim the fat so we can leap forward.

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Josh

@jjjjjjjjjsh

1 year

Woke up to a call for a move-out cleaning. The customer has a budget that may make things a bit tight but I think it’s a perfect job to train our new employee at (1st day). I’ll be there to train/help her while 1 other cleaner goes about business as usual. Let’s grow.

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Josh

@jjjjjjjjjsh

1 year

When interviewing my most recent hire, I made sure to set these expectations: “We often book next day cleanings so if your availability says you can work, we’ll need you there” “Your hours will be PT starting out. If things are working out, we’ll ramp you up. Is that okay?”

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Josh

@jjjjjjjjjsh

1 year

A lack of reliability will SINK your cleaning business. Ideally, you want to build and build and build and fill up schedules, right? Well, if your cleaners are unreliable and call out last minute, you now have cancellations and reschedules to deal with. This looks terrible and

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Josh

@jjjjjjjjjsh

1 year

TO ANYONE THAT HANDLES EMPLOYEES… I NEED SOME ADVICE‼️ I’ve been starting to notice who my strong and weak employees are. The #1 thing I need in a cleaner is reliability. When a cleaner’s reliability lowers and they’re calling out once a week… How would you handle that?

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Josh

@jjjjjjjjjsh

1 year

Home alone bored on a Friday night. What can I do right now to bring $$$ in for my cleaning business? Give me ALL the ideas.

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Josh

@jjjjjjjjjsh

1 year

Got a call for a one-time clean of a 1400 sq ft, 3 bed, 1 bath apt with a cat that sheds. I quoted it at $460 and right away could tell that it was too pricey for them. Up until lately, I prob would’ve dropped the price to close the sale. What would you guys quote this at?

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Josh

@jjjjjjjjjsh

1 year

New employee just crushed an initial cleaning for a new bi-weekly client 💪🏻 Time to build up this employee’s schedule. We have some one-time cleanings scheduled for her but the hunt for recurring clients is on. … when’s it not? 🤔 Let’s grow.

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Josh

@jjjjjjjjjsh

1 year

Scraping for leads right now… Entrepreneurship is all about moving forward. Going through past customers is a reminder of how much you’ve accomplished. Not to mention it’s an easy way to fill the schedule back up 🥶

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Josh

@jjjjjjjjjsh

1 year

I need everyone’s help here. I have a monthly recurring customer that gives me a bad vibe (to say the least). After the first cleaning, they gave us a 5 star review, then called us 3 weeks later saying we missed vacuuming under one of the beds. They asked for a discount for the

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Josh

@jjjjjjjjjsh

1 year

HEY! Don’t let leads sit. Plain and simple. It’s insane how much more likely you are to close when you call a lead right away.

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Josh

@jjjjjjjjjsh

1 year

Pay your cleaners as much as possible. The work is hard and if you’re not incentivizing your cleaners, the work won’t get done and you don’t have a business. We pay $22/hr. Minimum wage here is ~$14. When we can pay more, we will.

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Josh

@jjjjjjjjjsh

1 year

Goal: 100 recurring clients by August 1st, 2023. 🎯

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Josh

@jjjjjjjjjsh

1 year

When I receive an application for a house cleaning position: FIRST thing I do is call If I can talk to the applicant over the phone, I can immediately get a feel for them and knock out any initial questions (do you have a car? Do you have a smart phone? Etc)

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Josh

@jjjjjjjjjsh

1 year

When a lead comes in, CALL immediately. If you’re thinking “well I’m too busy to do that��… You have a new problem to solve 😊

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Josh

@jjjjjjjjjsh

1 year

Not a bad view from the office, huh? My office is a bench and my iPhone. I’m sitting here texting leads selling them on our recurring house cleaning service. I can send the same text to every lead. This isn’t rocket science. Have some balls and start your business.

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Josh

@jjjjjjjjjsh

1 year

Just resumed Google Ads and reposted on Indeed. It’s time to dump every penny into marketing and blow this thing up.

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Josh

@jjjjjjjjjsh

1 year

“DON’T CHARGE AN HOURLY RATE!” I give the option 🤷🏼‍♂️ When charging hourly, you’ll know exactly how much you’re going to make. I’ve given flat rates before that I thought to be accurate, gotten pushback and was told it won’t take that long, and they were right. Fine by me!

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Josh

@jjjjjjjjjsh

11 months

Funny thing happened today… We did a move-out cleaning for a home. Also today, we get a request for an estimate to do a move-in cleaning for the SAME HOME for TOMORROW. Not sure what happened here, who was who, etc. but we got asked to do two cleanings for the same home on

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Josh

@jjjjjjjjjsh

1 year

Don’t forget to follow up on leads. Set a reminder, write it down, w/e. We have 4 leads that requested estimates and “will get back to us” Until I get a no, I count down the days until I reach back out. I think about when we’d schedule, who’d do the cleaning, etc. CLOSE!

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Josh

@jjjjjjjjjsh

1 year

@jmventurelog Agreed. And as you scale, it’s harder to guarantee a perfect outcome. As my business as grown, I’ve been doing more and more to take my face off of everything.

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Josh

@jjjjjjjjjsh

1 year

What’s everyone use to talk to their team via group chat? I’ve been using iMessage up until today when our newest cleaner came through with an Android 😂

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Josh

@jjjjjjjjjsh

1 year

Hiring season. Getting about 2-3 inbound leads for recurring cleaning clients a week - we need to keep up. Planning to bring 1-2 more cleaners on by end of June. Starting the search today 🚀

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Josh

@jjjjjjjjjsh

1 year

Gotten 2 calls this week saying “we saw your commercial on tv and want an estimate” We’ve never run a commercial

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Josh

@jjjjjjjjjsh

1 year

I have a weekly cleaning that I do with another cleaner. This client was my first. I’m going to: 1. Raise the price 2. Tell them I won’t be on site anymore 3. Tell them we can’t move decor/furniture, do exterior windows, etc. any longer Let’s see if they stay with us 😳

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Josh

@jjjjjjjjjsh

1 year

Just locked in a 2400 sq ft, 4 bed, 3 bath home for monthly cleanings. What’re you guys charging for that?

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Josh

@jjjjjjjjjsh

2 years

Feel like it’s time to ramp up. EASE is at 4 employees now with ~15 recurring clients and it’s starting to feel a bit too comfy. Started running Yelp and Google ads again today. Be weary when things start to get comfortable. The calm before the storm?

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Josh

@jjjjjjjjjsh

1 year

I learned a lesson the hard way with my W2 cleaning company… Before I get into it, I want to say that the BEST way to learn as an entrepreneur is through action and failure. It makes you better. About 6 months ago when hiring my 2nd employee ever, I also hired their

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Josh

@jjjjjjjjjsh

1 year

Question for the entrepreneurs: Do you guys have any habits/rituals you follow? This type of stuff fascinates me. I love getting into the minds of you hardworking savages. For me - tried meditating, been suggested mantras, etc. but rly just get up, drink coffee, and get doing.

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Josh

@jjjjjjjjjsh

1 year

Question for my cleaning biz owners: Do you have an end goal in mind that feels like “success” if you reach that? A certain #, size, idea, etc.? I want to hear some HUGE goals you guys have in mind. “Crazy”, “unattainable”, “wild” visions motivate me.

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Josh

@jjjjjjjjjsh

2 years

A good review just feels right.

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