John Beck @dirtyhandsops Twitter profile

Last Seen Profiles

@dea_semok

@CoachKellyFord

@penyukastw21

@MLBPA

@PolitiX_OG

@ATatord

@mystupidass_

@bokeplokalmalam

@BinorRaja

@Francisnta15594

@ZamirGotta

@AMushroof

@jennakuehn9

@smailAs41827467

@ED_EN_official

@NeiDuan56792

@Jenny20800630

@pArnisha047

@horsefever

@ISndls7991

@YaoJin76940

@DJDuMusic

@MDCSHARKS

@SimonSeesMovie

@lz9686720969261

@juliaxspfc

@Andre_fonsecar

@marquesitaa9

@pnikmttntebunda

@YMomof2

@strcwbrryie

@legallycomet

@Muhammad_arhem

@RayBrooksMusic

@excell305

@TheBigRedHog

John Beck

@dirtyhandsops

8 months

Just got a 1 star review from a customer. A tech drove to his home in the mountains On a Saturday In a snow storm Repaired his furnace with in stock parts Because the supply houses are closed (sat) And he left a 1 star review because we charged him $800 - after he agreed

662

436

18K

John Beck

@dirtyhandsops

8 months

Posted without comment

12

34

4K

John Beck

@dirtyhandsops

8 months

@Gramma_Barbie Couldn't agree more. For a time we had a 5.0 rating on Google. It looks sus.

23

10

3K

John Beck

@dirtyhandsops

11 months

Fuck QuickBooks It's a seriously dog shit piece of software. Constant ads, automations that make things worse, limited reporting. Looking for alternatives.....

185

12

389

John Beck

@dirtyhandsops

1 year

Best hire I have made: $75k ops manager who -dispatches -keeps service titan clean -puts bills in QB -monitors podium -is a slack champion -keeps my csr's in line -does 80% of payroll Holy shit. Today I was able to spend the entire day working on my next aquisition and

21

1

137

John Beck

@dirtyhandsops

11 days

I am now at the phase of #smb ownership where I can go to the gym at lunch.

19

0

87

John Beck

@dirtyhandsops

20 days

@thewealthdad 0.5% of total net worth per year and your grandkids go to excellent schools and your kids have immense stress removed from their lives and marriage. If I'm the granddad I'm doing it no doubt.

0

67

John Beck

@dirtyhandsops

1 year

So I am now the proud owner of plumbing company number 3 - JDs plumbing in Denver. So much potential very excited. Met the team today and let's just say I have some high expectations

JD's Denver Plumbing, Heating and Air Conditioning · 2727 W 92nd Ave Ste 100C, Federal Heights, CO...

★★★★★ · Plumber

www.google.com

18

0

56

John Beck

@dirtyhandsops

11 months

@WilsonCompanies I'm about to move to a spreadsheet

5

0

57

John Beck

@dirtyhandsops

2 months

Hey X smb folks. I managed to buy a house two years in. Be happy for me.

12

1

54

John Beck

@dirtyhandsops

1 year

@The_Real_Fly

1

0

47

John Beck

@dirtyhandsops

2 years

Buying the wife a car today. Why the f*ck does it take so long? She found the one she wanted and test drove one vehicle. We are going on three hours now

24

0

43

John Beck

@dirtyhandsops

2 years

Ok I might be about to do my first roll up. Hoping to purchase a small plumbing company that should add enough revenue for 2 techs. Smb twitter - how do you handle the brand name and why? I've seen some company's keep it and others absorb it. Any advice?

20

1

37

John Beck

@dirtyhandsops

1 year

@TripleNetInvest 3 weeks mostly sober. Drink about 1 night a week now vs going way too hard almost every night. Before and after photo for comparison Fuck alcohol. Being sober is life on easy mode.

3

2

34

John Beck

@dirtyhandsops

5 months

Lol yeah. I've worked every day for the last two weeks many of them 13 hr days with no break and a 1 hr commute each way. I wear the hat of owner, ops manager, CFO, CEO, shop guy, relocation coordinator, truck washer, payroll specialist, recruiter, troubleshooter, GC, sales,

Clint Fiore 🦬 DM for Biz Deals

@ClintFiore

5 months

<slaps roof> “What’s it gonna take to get you in the small business of your dreams, today?”

15

5

100

11

1

31

John Beck

@dirtyhandsops

20 days

@ValueStockGeek Paying for two kids to go to nice private school or excellent childcare would be 0.5% of net worth each year. If I'm the grandfather I'm doing it.

0

31

John Beck

@dirtyhandsops

3 months

Literally within 5 mins today 1. The FedEx man dropped off a $25k check 2. A key recruit accepted a management job 3. A customer called asking instructions to make a $55k payment

4

1

30

John Beck

@dirtyhandsops

7 months

This guy GMBs

6

1

28

John Beck

@dirtyhandsops

9 months

@STLChrisH Do you guys serve crayons in the cafeteria or is that more of a vending machine thing?

3

0

26

John Beck

@dirtyhandsops

1 year

I am in the middle of learning a hard and expensive lesson Do not do business with healthy adults who still wear masks.

4

0

26

John Beck

@dirtyhandsops

2 years

Smb multiples 2x you may have to fire everyone and lose 50% of your customers 4x you could probs become a "CEO" or it's a terrible deal 6x software 10x unicorns that shit legal cocaine 15x you are the illumaniti

5

3

24

John Beck

@dirtyhandsops

1 year

@PaulSkallas Lol all my money problems go away if I could bill for 50 hrs a day too....

1

0

22

John Beck

@dirtyhandsops

11 months

Tbf I think QuickBooks is a great solution for any cash basis business with no AP. But if you're doing more than a lemonade stand there has to be something better

2

0

24

John Beck

@dirtyhandsops

1 year

I had to put down my favorite dog earlier this week. #smb twitter if you have time take a moment to remember "Cooper" He was such a good dog he could have run your company for you.

4

0

24

John Beck

@dirtyhandsops

2 years

Thinking a lot about the plumbing side of my biz. There are many calls that customers do not want to pay the real cost for. Ex. Toilet repairs. 15 mins on site, basically free part, but the overhead to get to the call is probs $200-$300.

20

1

24

John Beck

@dirtyhandsops

25 days

I violated a cardinal rule of smb. I wrote some code for a business process. We have an overly complicated commission based pay plan. I've kicked around the idea of changing it up, but I feel it really keeps our guys motivated and rewards top performers. However it can be a

9

0

25

John Beck

@dirtyhandsops

2 years

We were signing the final paperwork clearly agitated and the sales manager (it's always the manager right?) Says "I'm sensing some hostility" Yes bro. It took four hours of us waiting to do this. I'm angry.

4

0

21

John Beck

@dirtyhandsops

1 year

The only complaint we get is about price. So much so that I've considered starting a second brand "cheap ass plumber and terrible HVAC" $100 per hour $2.50 per mile Parts at cost Cash only We get there when we get there Maybe we answer the phone You buy the parts over the

10

1

22

John Beck

@dirtyhandsops

1 year

Buy a plumbing company they said It'll be fun they said

4

2

22

John Beck

@dirtyhandsops

3 months

Today payroll and vendor payment all hit. The grand total was more than I have put down to buy 3 businesses......

11

0

20

John Beck

@dirtyhandsops

1 year

Just got a 2 star review. The customers main complaint was we showed up early..... Make it make sense

13

0

19

John Beck

@dirtyhandsops

1 year

Day 1 of JDs plumbing - took a boiler call with two of the techs. There's $50k of unbid work on this job. Since my name is JD people assume I e always owned the company. That's a plus -i see 0 value in keeping the old systems even an hour more than strictly necessary.

3

0

19

John Beck

@dirtyhandsops

10 months

Turns out merging two companies causes drama. Who knew?!

4

0

19

John Beck

@dirtyhandsops

3 months

Just had a customer say they did not read the contract when they signed it, they now don't like the terms and have considered not paying us for 50%. All of this after we have done all the work.

21

0

17

John Beck

@dirtyhandsops

2 years

Ugh I have to fire some people tomorrow.... It's a lot harder in smb than in corp. Anyone got some good perspective? I could use a pep talk or something.

16

0

17

John Beck

@dirtyhandsops

11 days

We had been struggling to sell a certain product. Always told we were too expensive. I created a new version with a significantly better warranty for about 60% more and suddenly we can sell the original product. There's a lesson here

5

1

16

John Beck

@dirtyhandsops

11 months

@urbanturbanguy You stepped into the arena my friend. 1. I use @ServiceTitan for dispatching, invoicing, payments. I have never been able to make it integrate with QuickBooks likely the fault of both platforms. But I can download everything to csv from titan but I cannot import into qbo

5

0

16

John Beck

@dirtyhandsops

3 months

@pslohmann In home services we compete for technicians and for customers. When we charge a higher price it allows us to pay better for technicians.

0

1

16

John Beck

@dirtyhandsops

1 year

So I did a thing.....

3

0

16

John Beck

@dirtyhandsops

2 years

Real talk #smb folks. I made some tough personnel decisions this week. I've done it for years and it never gets easier But it was undoubtedly the right call. Even if it all blows up on Monday we are building from a better spot.

2

0

16

John Beck

@dirtyhandsops

7 months

@ChrisJBakke @kenzianidiot I'm surprised you cant see the relation

1

0

15

John Beck

@dirtyhandsops

1 year

@BrentBeshore There are two wolves in all of us The wildly successful smb owner The bankrupt divorced man sadly hitting on cougars at $1 draft nights

1

0

15

John Beck

@dirtyhandsops

1 year

Had a customer sign a contract, pay us, let us finish the work, then decides he thinks our price is too high so he wants a partial refund. Can't make this shit up.

5

0

15

John Beck

@dirtyhandsops

3 months

I am facing one of the greatest challenges of my business career: I need to clearly state a dress code for the 4 20 something year old young ladies who answer the phones and otherwise work in my office. Suggestions and/or thoughts and prayers are welcome.

13

0

14

John Beck

@dirtyhandsops

5 months

Got it back! We dropped to 4.8 recently. Glad to have this back.

2

0

15

John Beck

@dirtyhandsops

1 year

Customer demands a $4500 check thinking we overcharged him. Why does he think that? Because my competitor gave him a price..... over the phone...... after the job was done...... Without a schedule........ On a time and material basis....... Without any warranty........

6

0

14

John Beck

@dirtyhandsops

6 months

I'm going to make one of these videos but it's me yelling and swearing about hiring plumbers

6

0

14

John Beck

@dirtyhandsops

1 month

Second slowest month this year. Positive EBITDA.

7

0

14

John Beck

@dirtyhandsops

11 months

I have seen a real uptick in cheap customers and customers bidding us out. I'm thinking the real recession may be value buyers coming out of their hiding. Lost a job today, competitor almost cut our price in half. We don't compete on price, but damn.....

4

0

14

John Beck

@dirtyhandsops

5 months

PSA - moving your shop sucks. #fml

6

0

14

John Beck

@dirtyhandsops

2 months

Had a guy come in today with experience in door to door sales for solar. NGL I was super intrigued. Really kicking around the idea of door to door HVAC, water heaters, or sewer lines. Does anyone have any experience with this and what we're the conversion rates/volume? These

10

0

13

John Beck

@dirtyhandsops

1 year

If you're about to jump from W2 to eta buckle up for some absolute bull shit legal battles. I don't know what it is but for some reason since making the jump I have had near constant and frivolous threats of legal action. It's once a qtr and everyone from regulators to

1

13

John Beck

@dirtyhandsops

2 months

The best part of small business is being extorted by alpha Karens.

4

2

13

John Beck

@dirtyhandsops

8 months

This is a level of corruption most can only dream of

Panera Bread exempt from California's $20 minimum wage law after...

Gov. Gavin Newsom signed a law exempting Panera Bread from a new $20-an-hour minimum wage hike for fast food chains after the owner of several of the chain's locations donated to his campaign.

nypost.com

1

3

12

John Beck

@dirtyhandsops

2 years

Time to become a big boy business and get a real accounting firm on board Excited to partner with @patrickdichter Let's get these books cleaned up so I can start adulting.....

2

0

11

John Beck

@dirtyhandsops

3 months

I'm starting a new business. Either retail store HVAC equipment sales or in home mattress sales.

3

0

12

John Beck

@dirtyhandsops

6 months

Customer said he "had his handyman change his filter"

5

0

12

John Beck

@dirtyhandsops

2 years

So does every Serv co owner have that moment where they're like "oh shit my AR is waay too high!" Is this some right of passage or something? @SamtLeslie @AustinLinney @WilsonCompanies @guessworkinvest

6

0

11

John Beck

@dirtyhandsops

1 year

Anyone have a fractional CMO recommendation? Looking to take my marketing spend to the next level. It's time to hire a professional.

17

0

10

John Beck

@dirtyhandsops

7 months

Why I think you should buy a very small business for your first acquisition My first company was $134k avg sde over the preceding 36 months and shrinking. It's worked out very well so far. 1. Multiples correlate to risk and the less sde there is the lower the multiple. 2.

2

0

11

John Beck

@dirtyhandsops

5 months

New toy.....

4

0

11

John Beck

@dirtyhandsops

5 months

Had a great time talking with @AcquiringMinds_ podcast!

3x Revenue Despite Turnover, Hangovers & Threats

Acquiring Minds · Episode

open.spotify.com

8

0

11

John Beck

@dirtyhandsops

2 years

I swear they're in the back building the car....

1

0

10

John Beck

@dirtyhandsops

1 year

I have an employee in a critical role whose attendance is becoming unreliable. This employee has been warned (lol she was warned less than a week ago) Anyone have a good argument for keeping them?

23

0

10

John Beck

@dirtyhandsops

1 year

Pro tip from my extensive business acumen <sarcasm> If you invent a metric and ironically call it "worst case scenario" assuming it is laughably unlikely you should expect it to occur within 3 weeks Source - I ironically invented a cash flow metric called "worst case scenario"

2

1

10

John Beck

@dirtyhandsops

1 year

The risks of home services companies are outrageous Any one of my employees could cause significant property damage or worse yet poison someone and somehow it would be my fault. Not only that but there is an army of unelected bureaucrats, funded by me, and all with small

0

10

John Beck

@dirtyhandsops

5 months

@thehvacjack Meet John. 3 years ago at 28 he purchased an HVAC company and just answered the phone. Now he's an overnight success. Anyone can do it #passiveincome

2

1

10

John Beck

@dirtyhandsops

4 months

@LA_Multi_Fam I've been in this situation plenty of times and several inspectors have allowed it by claiming that code requires 36" in front of the disconnecting means. So they would give me credit for the 1-2" inside the disconnect. But you're in California ......

0

9

John Beck

@dirtyhandsops

1 year

Anyone out there providing benefits to their employees at no or very low cost? I'm giving it some serious consideration and wondering who has insight. I've seen it lead to some amazing employee retention. I would be adjusting my pay plan to make it happen but there seems to be

8

0

8

John Beck

@dirtyhandsops

8 months

@ThinkAppraiser Imma make some 4 high bunk beds.....

1

0

8

John Beck

@dirtyhandsops

5 months

We had a customer about a year ago sign a boiler change out contract for $20k and gave us a $10k deposit. He then cancelled 3 days later so I refunded his $10k. A month later he disputed the $10k transaction on his cc. So now he gets $10k back to his cc and I'm out $10k.

Ben Tiggelaar 🟠

@bentigg

5 months

9 ways to steal from a trusting small business owner (inspired by @arestaurant_guy ) 1. Hide the expense salami: buy a coach plane ticket as per company policy but upgrade yourself and only take a pic of the final bill amount not showing the upgrade 2. Payroll manipulation:

5

3

34

3

0

10

John Beck

@dirtyhandsops

5 months

One month in to leasing a bobcat excavator and it looks like it's going to produce $30k revenue from 3 jobs.

4

0

9

John Beck

@dirtyhandsops

1 year

Hard times -> strong coffee Strong coffee -> good times Good times -> weak coffee Weak coffee -> hard times

3

1

9

John Beck

@dirtyhandsops

2 years

@lawyer4SMBs My seller stuck around for 3 hrs. Sent me an email "you got this, don't need me. I'm going fishing and may not have cell service".

2

0

8

John Beck

@dirtyhandsops

4 months

I swear I think I've made every mistake that someone on #smb X has warned us about. There's no way I'm the only one.....

4

0

9

John Beck

@dirtyhandsops

2 years

Finally putting some systems in place at my former pen and paper plumbing/HVAC company. @ServiceTitan is live (but Goddamnit the on boarding was hell) Got a pricebook that integrates with it going live tomorrow. @NotionHQ is in the mix @GustoHQ on 1/1/23

4

0

9

John Beck

@dirtyhandsops

27 days

@meetmikehiggins All the hate on college degrees is sad to see. It's well deserved but I still am very glad I went. I have an engineering degree that I have never used but the education was very valuable. My MBA has served me well too. But I get the hate. College is more expensive than it

4

0

9

John Beck

@dirtyhandsops

3 months

Thinking about writing something into our contracts that if you yell at a CSR it's a $99 fee. Just give it to the csr.

1

0

9

John Beck

@dirtyhandsops

6 months

@WilsonCompanies @starwars Those poor tradesmen did nothing wrong. They were the victims of a rogue far right religious extremists. Furthermore their leaders abandoned them to engineering defects

1

8

John Beck

@dirtyhandsops

11 months

Somewhere out there right now a consultant just said "synergies"

2

0

9

John Beck

@dirtyhandsops

2 years

Most of the techs that were part of the business when I bought it aren't with me anymore. And that's fine good for them for moving into something they enjoy more But one that stuck around did six months of revenue in the last 30 days During slow season......

2

0

9

John Beck

@dirtyhandsops

2 years

Just trying to think of ways to not flush my profits or time down the drain (Sorry I couldn't resist)

2

0

9

John Beck

@dirtyhandsops

3 months

So I hired an individual who is mainly focused on growing our commercial customer base. Currently I have him going to places of business we have identified and leaving marketing material after speaking with a manager. Any better ideas for him?

8

0

9

John Beck

@dirtyhandsops

1 year

Since owning a business I am convinced 30-50% of the population has drug habits that impact work. It blows me away some days

5

0

8

John Beck

@dirtyhandsops

8 months

Lol..... Plumbers.......

1

0

8

John Beck

@dirtyhandsops

8 months

I had a former employee take nearly 15 mins to pass one of these tests.

Orwell & Goode

@OrwellNGoode

8 months

315

28K

243K

2

0

6

John Beck

@dirtyhandsops

2 years

Took my first real dividend today.

3

0

8

John Beck

@dirtyhandsops

11 months

@FintechBurnout Putting it on the list. All I need is accrual accounting, ap, and financial reporting. Would ❤️ to do financial reporting by business unit and actually import invoices from Excel or service titan or whatever.

5

0

8

John Beck

@dirtyhandsops

1 year

@thehvacjack Just hire a VA and put it on auto pilot

2

0

7

John Beck

@dirtyhandsops

1 year

@GrantCardone I think this is a big risk for all rental owners. Air BNB is just getting whacked first. Without a doubt the biggest threat to housing (both supply and demand side) is local govt arbitrary dictates

2

0

7

John Beck

@dirtyhandsops

3 months

I have a friend who runs an electrical shop doing mostly residential construction. He's looking for a good software suite for project management and invoicing. My experience has all been with large corporations running SAP or net suite. What do you guys recommend for a smaller

7

0

8

John Beck

@dirtyhandsops

2 months

@Will_Schryver It's a game changer if done correctly. We do hourly or commission whichever is greater on a weekly basis. It's structured where if a tech doesn't make commission their production rate is too low. easy indicator for managers. Make hourly for too long and there's a problem. Am

3

0

8

John Beck

@dirtyhandsops

7 months

These guys are the worst. I hear the owner is bad at X also @SamtLeslie

1

0

8

John Beck

@dirtyhandsops

11 months

@themfgfellow I'll look at it. I swear I've been making too many excuses for qbo and they finally pissed me off enough to move on.

1

0

8

John Beck

@dirtyhandsops

1 year

The team had a bit of a come to Jesus meeting today. I had to get on a top sales rep for really making a soup sandwich out of a simple job. Others complained. He got mad Everyone worked it out and I really think we are better off for it

1

0

7

John Beck

@dirtyhandsops

9 months

I'm really getting tired of PG everything for this business. Anyone out there have a great 🧵 on mitigating the risks of a PG?

8

0

7

John Beck

@dirtyhandsops

2 years

Location number 2

2

0

7

John Beck

@dirtyhandsops

8 months

People love to ask "how long does it take to get a plumber" I'll have one to you today.

Alex Forbes

@alexforbes__

8 months

Demand will continue skyrocketing for these services as homes will need to be built and renovated at unprecedented rates. Meanwhile, old mechanicals and infrastructure will continue degrading needing repaired or replaced. What will lead times be by then when you call a plumber?

2

1

13

1

7

John Beck

@dirtyhandsops

4 months

So I've set up my systems to track trade performance. I.e I know will know revenue and gm for plumbing, HVAC, and boilers. Went through the first pass of this last night and it really was insightful. Let's just say I have a very different view on things as of today ....

2

0

7

John Beck

@dirtyhandsops

1 year

True wealth is a 3000 sq ft personal office that's like 200 sq ft office and the rest Personal gym Motorcycle and sports car show room/storage

3

0

6