PrepayPower paid ComReg a penalty of €9,300 and refunded customers over €270,000 following an investigation which found non-compliance with a number of regulatory requirements of their broadband services.
Read more here 👉
Blueface Ltd has recently announced it’s ceasing to provide business telephone services as of 22 October 2024. Customers are advised to switch telephone provider now.
For more information visit 👉
IFA Telecom paid ComReg a penalty of €7,500 and has undertaken to come into compliance with the relevant regulatory obligations following an investigation.
Read more here 👉
Are you switching your
#phone
or
#broadband
service? If any issues in this process lead to you losing service, this must not exceed one working day.
For more information visit 👉
The Consumer Care Report for Q2 2024 has been published, which shows a 3% increase in issues reported to ComReg compared to the previous quarter.
👉Read more here:
Did you know you are entitled to Best Tariff Advice when coming to the end of your minimum contract term for phone or broadband services?
Read more information here 👉
Discover how you can use your phone in Europe just like you do at home and learn about the different roaming costs outside the EU.
Check out our tips for using your mobile phone while traveling abroad this summer 👉
Do you know what broadband is available to your home? ComReg has published a free tool to help - Broadband Checker on .
Simply enter your Eircode and you can find out what broadband is available in your area.
Read more here:
Did you know that your mobile coverage at home can be impacted by things like insulation, thick walls, and double-glazed windows?
We have advice and information to help you get the most out of your mobile service:
Are you switching mobile service provider? Did you know that if any issues in this process lead to you losing service, this must not exceed one working day.
For more information visit:
We are at The 50 Plus Show this Tuesday 21 and Wednesday 22 May in the Salthill Hotel, Galway.
Visit us at stand 44 for advice and information
@SeniorTimesMag
If you have a complaint about your mobile, home phone or broadband service, your service provider is required to have a Code of Practice for handling your complaint.
Visit our website for advice and information on making a complaint: