Tarek Khalil Profile Banner
Tarek Khalil Profile
Tarek Khalil

@cmdkhalilov

898
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1,042
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I help sales teams succeed using #WhatsApp 🚀📊📈 @rasayelio

Wexford, Ireland
Joined August 2014
Don't wanna be here? Send us removal request.
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@cmdkhalilov
Tarek Khalil
7 months
This is our small but mighty team behind @rasayelio 😊 Craftsmanship, in all parts of our business, is a core value. Craftsmanship require taste, patience, thoroughness, experimentation and stubbornness – Not just words, really that's what we do day-in, day-out. This mighty
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@cmdkhalilov
Tarek Khalil
4 years
Before you use, or subscribe to @Baremetrics , please make sure you read this. This happened today. I went to their app to try & unsubscribe because we feel that Stripe's own dashboard is good enough for us after they added reporting specifically. Few clicks around, I saw this:
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@cmdkhalilov
Tarek Khalil
4 years
Now the bigger question here is to @stripe , do you allow an app that's built on your platform to act in this way? More importantly, do you have continuous due diligence done on your partners that you list on your page? ()
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@cmdkhalilov
Tarek Khalil
4 years
As a technical person, I can smell ALOT of BS in this email. You can't delete my data safely unless I am on a call? 🤔 I decided to respond, perhaps I was a bit too harsh, perhaps at parts sarcastic, but come on, we can't let this happen. Then I replied:
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@cmdkhalilov
Tarek Khalil
4 years
Nope. The only way to unsubscribe is through a call. WOW. So let's just elaborate, this means that if I don't jump on a call, I will be charged for eternity for NOT using their software. Huh?????? 🤔 I sent yet another angry customer email, and then Brian, replied:
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@cmdkhalilov
Tarek Khalil
4 years
I thought ok, not cool but I understand. I will just email them instead, I don't wish to make a call to unsubscribe. I asked nicely over email, and they responded nicely but they said they need me on a call because they want to make sure our data is deleted. Huh? 🤔
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@cmdkhalilov
Tarek Khalil
4 years
I got annoyed. I answered with a direct demand asking them to cancel our account, saying that it is our right. I am asking them to unsubscribe us and not charging us anymore because we are not using their product in the future. I am not asking for a refund at all here.
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@cmdkhalilov
Tarek Khalil
4 years
As of end 2019, Shopify had a monolith of 21K Ruby files and 150K tests ran at every push. Intercom monolith codebase was huge too when I left early 2019. Monoliths can age very well. Don't get bogged down into breaking it up before you "really" need to.
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@cmdkhalilov
Tarek Khalil
4 years
@Octopodsio is built entirely on top of @intercom , and we know SO well what it takes to build a business on top of a platform. Everyday, whenever I respond to a customer, I think of @intercom 's brand, I think of what my actions can lead to in terms of consequences....
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@cmdkhalilov
Tarek Khalil
4 years
I follow @Shpigford and love everything he does / did with Baremterics + the transparency movement. I was SO happy for him when the company got acquired. I still am. But it seems after the company has been sold, it has been dramatically transformed to work against entrepreneurs.
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@cmdkhalilov
Tarek Khalil
4 years
on a company that generously let me & the team build a business on top of their platform, I think of our customers who deserve to be treated fairly and with decency. @stripe , did @Baremetrics think of this when dealing with us today?
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@cmdkhalilov
Tarek Khalil
4 years
@AdvaitSaravade @Baremetrics I think there are a couple of really bad things about it, 1. The deceit. If they'd like to get me on a call, just say so, truthfully. Don't hide it behind deceitful technical excuses. 2. Giving me as a person and a business the right to say no. We were held hostages basically.
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@cmdkhalilov
Tarek Khalil
4 years
@TouchingVirus @Baremetrics Thanks Danny! But I think this is the kind of thing that belongs to the "worth the fight" club. I don't aim to get much of this for myself, but I am pretty sure others can at least take a step back and think of they will be dealing with here.
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@cmdkhalilov
Tarek Khalil
4 years
Wow.
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@cmdkhalilov
Tarek Khalil
4 years
Just in. Double Wow.
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@cmdkhalilov
Tarek Khalil
4 years
@EstebanCervi @Baremetrics Worth to note that I actually blamed myself a few times first of being plain stubborn before actually thinking that what's happening here is not my wrong doing, and this is all just not sound. 😳
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@cmdkhalilov
Tarek Khalil
5 years
Finally on @producthunt , happy to see this out today with @edwardoriordan 😃 Multi-channel for #intercom 💙!
@Octopodsio
Octopods
5 years
Octopods is now on @ProductHunt ! 😍 #intercom
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@cmdkhalilov
Tarek Khalil
2 years
The engineering work done on Stripe Apps on Shopify's remote-ui is excellent. I have seen and tried countless app/plugin/extension/whatever you call it frameworks and this has to be one of the most well thought wholly end-to-end engineered ones I have seen.
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@cmdkhalilov
Tarek Khalil
3 years
My wife is the most gifted and creative person I know. She didn't get any art-based education, rarely sits down and paints in past years, but recently she started following her passion, and those are her latest two paintings. I am in awe of her talent. ♥️
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@cmdkhalilov
Tarek Khalil
4 years
All the lovelies 🤓
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@cmdkhalilov
Tarek Khalil
3 years
I am so excited about what I am building every single day. It is the most rewarding time in my career, and probably my life. ❤️
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@cmdkhalilov
Tarek Khalil
5 years
@hnshah 1. Taking ownership back of my time. 2. Free of distraction space to produce quality work. 3. Saving hours of commute and giving those back to exercise and loved ones.
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@cmdkhalilov
Tarek Khalil
3 years
After over a year of having hundreds of customers using #whatsapp in @intercom , and millions of messages, we are finally launching it out publicly on @ProductHunt ! I am so happy to wake up everyday knowing customers love it & are impacted by it. ❤️
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@cmdkhalilov
Tarek Khalil
4 years
@debgotwired @darkpatterns @Baremetrics 👌And I am, 1. Consulting my lawyer. 2. Ttalking to Stripe to understand more what due diligence do they do on their partners. (abit silent) My goal is to raise awareness to other potential or existing users of them, and of any portoflio company under
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@cmdkhalilov
Tarek Khalil
3 years
Boom! We have been getting a lot of these. 😁
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@cmdkhalilov
Tarek Khalil
3 years
Maybe overconfident here but I have no doubt this is going to play so well with the bouquet of channels we support for Intercom – We just launched & opened up #Instagram for @intercom publicly and many customers are loving using it already 😊📸📥
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@cmdkhalilov
Tarek Khalil
4 years
@tommoor @Baremetrics Yes, just got to know about that. We are incorporated in Ireland, EU. I have to consult my lawyer on this. 😬
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@cmdkhalilov
Tarek Khalil
3 years
You know you and your team made something special when a billion dollars tech company calls you a competing product. Keep shipping everyone. 😍💪
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@cmdkhalilov
Tarek Khalil
4 years
Omg, it is happening! Super proud & excited to be building on top of Intercom's platform, and to be an official App Partner! 😍😍😍 #intercom #omnichannel #WhatsappForIntercom
@Octopodsio
Octopods
4 years
It’s official. We’re an @Intercom app partner 🏅We're excited, and we can't wait to grow our partnership! 😍 Learn more about the new Intercom partner programs → #intercom #omnichannel #whatsappbusiness
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@cmdkhalilov
Tarek Khalil
5 years
As a developer, when you choose to build over a platform, you inherit their customer's culture, so think & choose wisely, because what you inherit eventually shapes how you think about customers day in, day out. In short, build over @intercom – nicest customer base ever. 🙃
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@cmdkhalilov
Tarek Khalil
3 years
It may be hard to believe but for folks who care, this is a real deal breaker. The slower I am able to ship code, the more opportunities I miss to make people’s life better.
@mipsytipsy
Charity Majors
3 years
people really do leave their jobs over build times. i am not making this up. the impact your deploy pipeline has on developer productivity and happiness is HARDCORE.
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@cmdkhalilov
Tarek Khalil
4 years
Trying to make the Intercom inbox, a little more Omnichannel-y. But more on this soon.
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@cmdkhalilov
Tarek Khalil
5 years
👋 I am giving a Ruby talk at @Zendesk HQ, organized by @rubyireland 's @theirishpenguin . We are going to talk about the work I & @edwardoriordan did on the @Octopods10 project making design patterns work for us to push value. Would love to see you there 🥰 #ruby #rubyireland
@rubyireland
rubyireland
5 years
Next Meetup: "Fighting Complexity - Through Ruby Design Patterns & Postgres Views" On Jun 25, we're at the wonderful @Zendesk , where @_dubadub_ and @cmdkhalilov will cover these exciting topics. Sign up at
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@cmdkhalilov
Tarek Khalil
4 years
Just want to wish everyone a happy start of the week ❤️🤗
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@cmdkhalilov
Tarek Khalil
3 years
I am just here to say that Software is hard. 🥲
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@cmdkhalilov
Tarek Khalil
4 years
It took sometime, and a lot of nights but it is here and I couldn't be happier! I have on-boarded plenty of customers so far using the new #whatsapp Business API for Intercom and it is solving a big pain for them!
@Octopodsio
Octopods
4 years
We're excited to announce that #Octopods now supports the official #WhatsApp Business API. We launched back in January and have never been more excited about a channel—stay tuned for more info! 😁 (Or get it all right now: ) #Intercom
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@cmdkhalilov
Tarek Khalil
5 years
One of the reasons Ireland 🇮🇪 is a place I feel home at ❤️ I keep my faith very privately to myself, as I think this is where it belongs. Unintentionally, part of me was a little scared of people's eyes in the street yesterday, that feeling of unfounded guilt.
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@cmdkhalilov
Tarek Khalil
3 years
Almost 3 years ago I read a book, took the decision to quit my job, and decided that I'll never work in an office again. Best decision I ever made. Find a work arrangement that works for you if you can, spend time with family, exercise, be in nature, and be free.
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@cmdkhalilov
Tarek Khalil
5 years
Octobuddies 😅
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@cmdkhalilov
Tarek Khalil
4 years
@adii @dinkydani21 @Baremetrics Is a playbook that employs deceitful tactics worth deploying? Post or pre acquisition, it doesn't matter, the principle is wrong.
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@cmdkhalilov
Tarek Khalil
5 years
Ruby on Beards 😂😍 #brightonruby
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@cmdkhalilov
Tarek Khalil
3 years
The startup journey is tough, like so tough, even tougher if you are bootstrapped. The one thing I am pretty confident of is that you are always out as a winner, wiser, and with more grit than ever. To winning and to being your awesome self 🍻
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@cmdkhalilov
Tarek Khalil
3 years
The fun of startups. Just noticed that in the last 5 hours, I supported a couple of customers, investigated an issue, some product thinking + writing, wrote some tests + fixed some bugs, reviewed a PR, reviewed a tech doc, hiring strategising, and feel bad about my productivity.
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@cmdkhalilov
Tarek Khalil
4 years
Possibilities: infinite. Well done @intercom ! 👏🏽👏🏽👏🏽
@destraynor
Des Traynor
4 years
🚨We just launched Intercom Series🚨 A visual drag and drop, campaign builder. It’s an incredible piece of work conceived, designed and delivered by the exceptional folks on our Engage team. More here:
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@cmdkhalilov
Tarek Khalil
4 years
@brunotorious @Baremetrics "I am not going to call Brian to cancel my account." Love it 😅😅😅😅
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@cmdkhalilov
Tarek Khalil
4 years
This is so beautiful and probably what gives me the most joy. Genuinely helping people out is intrinsic in all of us 😻 #customersupport #happycustomer
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@cmdkhalilov
Tarek Khalil
1 year
Some weekends are for product strategy.
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@cmdkhalilov
Tarek Khalil
4 years
Just what I thought of before moving to the small coastal town of Dungarvan. I am helping build a technology company and selling our software all over the world and benefiting a small town from rent to groceries to local services, etc. I love this version of the future.
@BrianCVC
Brian Caulfield 🇺🇦🇮🇪
4 years
The thing that thrills me most about the @NearForm story is that this is being done in Tramore (pop. c.11,000) - albeit 10km from Waterford. There are at least 60 larger towns in Ireland. No reason why, with the right policies, we can't have similar companies around the country.
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@cmdkhalilov
Tarek Khalil
3 years
The Intercom alumni on their startup journeys 🔥🔥🔥
@gavinjoyce
Gavin Joyce 💌
3 years
I'm delighted that @williamvholden , my long time friend and collaborator in @intercom , is joining @viduhq as a co-founder. A handful of great companies have been trialling Vidu over the past 4 weeks and have seen great results. We'll be launching our 1st @viduhq product soon...
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@cmdkhalilov
Tarek Khalil
5 years
Unpopular opinion: the real reason you are using GraphQL is to hide your database models incurred debt.
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@cmdkhalilov
Tarek Khalil
1 year
So I turned down $1M and a stable job two years back. ☺️ Just believed we could make 100x more impact with @rasayelio . Octopods was super but had its limitations, so we built Rasayel - arguably the best #WhatsApp business solution in the market. ❤️
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@cmdkhalilov
Tarek Khalil
7 years
Collaboration, autonomy, ownership and impact are some principles we fight for that make us, at @intercom , build great product. Here is one of these great products that I am proud to be part of building ❤️
@intercom
Intercom
7 years
🚨 Don’t leave Slack – convert leads from it. Introducing our 🆕two-way @SlackHQ integration that allows you to respond to leads faster than ever before.
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@cmdkhalilov
Tarek Khalil
1 year
@MostafaNageeb نفس النظام كان في إيرلندا و لكن كل الحكاية إنك محتاج a minister with a startup-like mentality يشيل كل العك البيروقراطي و يصحصح الناس و ده حصل فعلا في إيرلندا و نزل من سنتين ل six months
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@cmdkhalilov
Tarek Khalil
4 years
Folks, I just deployed code to production, on a Friday, in the airport boarding hall, through my 4G hotspot, while observing social distancing. 😂
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@cmdkhalilov
Tarek Khalil
5 years
@FilGoal Flavio Gilberto John Utaka
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@cmdkhalilov
Tarek Khalil
4 years
I love that @Octopodsio customer support focused mission weaves right into @intercom 's Conversational Support Funnel. Also, been busy lately with infrastructure and performance work preparing for an exciting new feature for Intercom's customers! 😍😍😍
@Octopodsio
Octopods
4 years
We're so excited about @Intercom 's Conversational Support Funnel! 🙌 Our Proactive Messaging feature extends the Proactive Support layer to WhatsApp and SMS, so you'll always be there for your customers, no matter where they are ❤️🌍 Find out more here:
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@cmdkhalilov
Tarek Khalil
4 years
@julieletierce @apassant Here is a photo of @apassant attending our team off-site virtually! (top screen in the laptop)
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@cmdkhalilov
Tarek Khalil
5 years
👋 I am giving a Ruby talk at @Zendesk HQ, organized by @rubyireland 's @theirishpenguin . We are going to dive into Ruby Performance. I am hoping to dive into plenty of Ruby performance-related cases, tools, and strategies. Would love to see you there 🥰 #ruby #rubyireland
@rubyireland
rubyireland
5 years
Next #rubyirl Meetup: "Run, Ruby, Run! More Performance, Less Suffering" On Oct 16, we're delighted to be hosted by @Zendesk , where @cmdkhalilov & @theirishpenguin will serving up talks on how to make Ruby fly faster & developers hack happier. Sign up at
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@cmdkhalilov
Tarek Khalil
3 years
Sign no. 134 of my unhealthy attachment to work, first day on vacation and already convinced the scuba diving centre to use our SaaS product. 😂
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@cmdkhalilov
Tarek Khalil
2 years
Greenways are worth every tax penny. There are now more planned and in development which makes me so excited to continue live in Ireland for years to come. Waterford's greenway was magnificent today!
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@cmdkhalilov
Tarek Khalil
4 years
Ahhh, such a beautiful consequence for being a maker! So so beautiful to help, even one person at a time 😍
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@cmdkhalilov
Tarek Khalil
4 years
We are hiring, again! 😳 I can promise you will have lots of fun, freedom, and space for creativity. There are at least two big, VERY cool, things baking into the Octopods kitchen for months now and I'd love to talk to #frontend remote-loving #engineers who'd like to join us! ❤️
@Octopodsio
Octopods
4 years
We are hiring! 😳 We'd love to talk to #frontend #engineers around the internet! We are very #remote friendly too. 😍 #frontenddev #reactjs #VueJS
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@cmdkhalilov
Tarek Khalil
3 years
We started this year thinking seriously on how to give back to the community that supported us and businesses who communicate with their customers on more than one channel, and so we built a forever free Omnichannel Chat Widget for them to use! 😍😍😍
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@cmdkhalilov
Tarek Khalil
3 years
50,000+ LoC, ≅2000 commits, and 6 months later. We are ready. 🙂
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@cmdkhalilov
Tarek Khalil
4 years
Example for building for the long term at @Octopodsio -> 7 to 8 months work on foundations, and now 3 to 5 days to support a new messaging channel end-to-end. Starting off, it was hard to quantify and reason about optimising for the long term. 😳
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@cmdkhalilov
Tarek Khalil
4 years
New week, new website 🥳 I love the amount of design work, simple clear messaging, and attention to detail in every bit of it 😍 Kudos @Amunology 👏🏽👏🏽👏🏽
@Octopodsio
Octopods
4 years
Hey folks! 👋 We've just launched our new website! It comes with more details on how Octopods works, clear pricing, and a little bit about the team! Oh, and, lots of animations 🥳 Check it out →
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@cmdkhalilov
Tarek Khalil
7 years
You should do your best to map what you believe in to what you spent most of your time doing. @intercom created a space with focus on great culture with a set of principles that helped me do that, and consequently changed my life. We are hiring :)
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@cmdkhalilov
Tarek Khalil
4 years
@eoghan @intercom @karenpeacock Thank you so much @eoghan for everything! But mostly for creating a company and a culture that's so accepting & inclusive putting those hard bets on people of all different kinds, eventually changing their lives forever, and yes, I am talking about myself too ❤️
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@cmdkhalilov
Tarek Khalil
4 years
The hoodies. 😅 The team just ending their Friday after kicking ass this week in product, hooded up and ready for a game night! 😁
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@cmdkhalilov
Tarek Khalil
4 years
@sprnv @Baremetrics We are incorporated in the EU, Ireland. I am definitely talking to our lawyer.
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@cmdkhalilov
Tarek Khalil
3 years
@atulord is working on something 👀 @bobbypinero with @dragocrnjac with/join @SparkLoopHQ @MarkHuqhes with @joingradguide Pretty sure there is more 😅
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@cmdkhalilov
Tarek Khalil
4 years
Software Engineers easiest lever to pull is usually the build lever, and that's natural. The ones who consider the customer, product, design levers are key. It took me time to make it a habit leaving the build lever till last.
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@cmdkhalilov
Tarek Khalil
5 years
This is very true. I joined @intercom as someone who can solve "problem(s)", and left as someone who solves the right "problem". This is a hard but very rewarding mental journey.
@hellojeanpierre
Jean-Pierre Pequito
5 years
If you are not spending a few hours to articulate & write down a problem statement, you’re probably too solution focused. One of my biggest lessons from working @intercom .
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@cmdkhalilov
Tarek Khalil
4 years
@rhysdiab @Baremetrics Thanks for the reaffirmation! Glad that others here feel the same way.
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@cmdkhalilov
Tarek Khalil
3 years
If you have dealt with SQS, Ruby and poller hell, this is a wonderful gift by the @awscloud team. Looks like the creators also looked carefully at how Shoryuken works. I will be trying this in production for sure.
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@cmdkhalilov
Tarek Khalil
4 years
I just want to wish you all a good Friday and say two-way data syncing is absolutely the hardest thing I ever attempted. 😅
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@cmdkhalilov
Tarek Khalil
3 years
The folks at Jetbrains built a whole empire of the best well crafted software I have tried, just silently, with no fuss. That's what I feel at least.
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@cmdkhalilov
Tarek Khalil
10 months
Thank you Caio ❤️
@rtenews
RTÉ News
10 months
A Deliveroo driver has told how he used his helmet to hit the man who had attacked a woman and three children in Dublin city centre yesterday. Caio Benicio is originally from Rio de Janeiro in Brazil and arrived in Ireland a year ago. The dad-of-two said he “acted on instinct”.
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@cmdkhalilov
Tarek Khalil
3 years
Every eventual "Oh damn, how did we even do this!" was always "Hmm, why isn't anyone fixing this? 🤔". Take ownership. 😊
@nathanbarry
Nathan Barry
3 years
I got annoyed with MailChimp and decided I could design something better. $81 million later @ConvertKit has worked out pretty well!
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@cmdkhalilov
Tarek Khalil
5 years
Navigating pushing your ideas in a startup is an adventure, I wrote a bit about that, and just published "Uninvited innovation". #startup #innovation
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@cmdkhalilov
Tarek Khalil
3 years
It frustrates me so much when a potential customer comes in and asks a question like "Do I have to pay for this?" or "Is there any cost for this?" .. "This" being our entire product .. I answer assuming best intent but it fires me up soooo much.
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@cmdkhalilov
Tarek Khalil
3 years
At @intercom too. I probably learnt alot more about how to work better with people there than how to work better with computers.
@noahmp
Noah Pepper
3 years
The best habit I've learned working at Stripe is the reflex to always write a short document (or ask someone to write a doc) to contemplate any major decision. Nothing brings clarity like writing.
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@cmdkhalilov
Tarek Khalil
4 years
@brunotorious @Baremetrics Ah, so that's not a first time. Strange they didn't do the same with me, they welcomed a dispute.
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@cmdkhalilov
Tarek Khalil
4 years
@janelleany @EstebanCervi @Baremetrics Thanks a lot for the reaffirmation Janelle! Glad that I did so. 😳
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@cmdkhalilov
Tarek Khalil
4 years
I only have four questions, how do you have time for Clubhouse? How? How? How?
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@cmdkhalilov
Tarek Khalil
5 years
My brother wrote his first Python function on @replit it in his first day of coding! 😍❤️😍
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@cmdkhalilov
Tarek Khalil
4 years
I don't want to spam you folks but I like to share those little moments in the day that's full of happiness. 😊
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@cmdkhalilov
Tarek Khalil
4 years
So why #WhatsApp Business API for Intercom again? A couple of years ago @Padday highlighted that messengers are the becoming the corner stone of personal online communication and it #WhatsApp is big part of that.
@Octopodsio
Octopods
4 years
Our most robust channel to date, #WhatsApp Business API opens up your #Intercom Inbox to the largest social messaging platform on the planet! 🚀 Try our sandbox for free—no credit card required!
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@cmdkhalilov
Tarek Khalil
1 year
النهاردة يوم مهم أوي في رحلة شركتنا Rasayel. ☺️ النهاردة هنعلن عن رسايل علي Producthunt 🚀🚀 إحنا بدأنا رسايل من حوالي سنتين و أكتر شوية. و في خلال السنتين دول قدرنا نبني منتج من أقوى SaaS products عالميا عشان نسهل للشركات التعامل مع العملاء على whatsapp
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@cmdkhalilov
Tarek Khalil
3 years
When you wake up to see how much customers love @Octopodsio 🥰
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@cmdkhalilov
Tarek Khalil
3 years
Merry Christmas to all of you!🎄🎄🎄
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@cmdkhalilov
Tarek Khalil
4 years
🙂
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@cmdkhalilov
Tarek Khalil
5 years
@theirishpenguin blends Software and Philosophy 😍 #rubyirl
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Tarek Khalil
4 years
Is this going to be our life from now on? 😂 Playing Catan virtually.
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Tarek Khalil
5 years
30 minutes every Monday morning planning what you think your “Work” + “Personal” view of the week is. Also having a buddy to check-in with. @amoghito 🤓
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@cmdkhalilov
Tarek Khalil
4 years
The Aha! moments for me as an engineer were when I either spoke to a customer directly, or spoke to a customer support colleague who speaks to customers directly. Engineers should do this more often.
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@cmdkhalilov
Tarek Khalil
5 years
I love this ❤️
@destraynor
Des Traynor
5 years
🔥New, huge, Intercom update🔥 You can now install apps in the @Intercom inbox. We've just launched @Jira @salesforce @Zendesk @stripe @Statuspage and many more! Read more here: For developers:
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@cmdkhalilov
Tarek Khalil
5 years
Excited about this today 😍🙌 #ruby #rubyireland
@cmdkhalilov
Tarek Khalil
5 years
👋 I am giving a Ruby talk at @Zendesk HQ, organized by @rubyireland 's @theirishpenguin . We are going to talk about the work I & @edwardoriordan did on the @Octopods10 project making design patterns work for us to push value. Would love to see you there 🥰 #ruby #rubyireland
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