Happy to see that
@GitHubIndia
decides to name one of the meeting rooms at their Hyderabad office with "Chatwoot". Thanks for the sweet gesture
@github
. Lots of ❤️ from the entire team
@chatwootapp
Happy news folks! 😍 We are launching official integrations with
@Tinder
&
@bumble
. Connect your profiles and reply to your loved ones from one dashboard. 🔥🔥🔥
We’re absolutely thrilled that Chatwoot has joined the 20k stars club on GitHub!
20,000 people, that’s:
200 fully booked movie theatres
100 Airbus A320 planes
250 fully packed subway cars
40 sold-out rock concerts
10 large tech conferences
A literal small town
You all
We had a pretty exciting year for Chatwoot. Here are some growth recaps from 2021.
🌟Github Stars grew 2x (~12k).
💸 ARR grew 3x.
🖥 Self-hosted installations grew 6x.
📈 Marketing page views grew 4x.
👥 No. of team members grew from 3 to 9.
#opendata
#kpi
#startups
Hey folks, today we have 3 major announcements.
1. 2.0 version
2.0 version ships with an updated dashboard that is completely redesigned for a better user experience.
We started Chatwoot with a mission to build a truly omnichannel
#CX
suite. With the new addition of Line & Telegram channels, Chatwoot now supports nine conversation channels, making it the best solution for omnichannel support.
Good news! V3 is in the works for a faster and newer Chatwoot. 💣
As always, we are building it in the open. Please share your comments, ideas, and feedback. 👇
#Chatwootv3
✊✊ The Chatwoot website has gotten a makeover!
And, it is more than just a new design. Check it out and let us know what you think.
#OpenSource
#CustomerEngagement
We all work remotely at Chatwoot.
So every now and then, we like to make up for it by getting together for fun trips.
📍 Stop 1: Goa.
This is how it went:
We’re here at
#IndiaFOSS
3.0.
@Scmmishra
is doing a round up of everything we’ve been up to, and everything that’s about to come.
See you in Audi 2.
⌚️11:45 AM
🥳 A new release is out (v1.16.1)
- Campaigns in the live-chat widget
- Improved UX for adding labels to the conversation
- Sort contacts
- Security fixes & other improvements
We have released v1.3.0 🎉🎉🎉
* SMS Channel using Twilio
* German language support (Beta)
* Website SDK to set user information
* File upload
* Access tokens for API access
Do checkout and let us know your feedback.
Building a
#community
around a
#product
is hard. If done correctly, a community can be a powerful weapon in building and growing your product.
Here is our learning on building an
#opensource
community at Chatwoot.
We are introducing Woot Talks, a series of videos which helps you to build on top of Chatwoot and extend it to suit your case.
In today's episode, we are introducing you the agent bots feature, we will help you to build a custom bot using
@Rasa_HQ
#Bots
🌟 New feature this week: You can now create issues directly in Linear from Chatwoot. It's currently in beta. We are working on some final touches with LLMs.
Read more at
Release v1.6.0 is here 🎉🎉🎉
* Label Management
* Integration with Slack
* Unread message indicators for the widget
* Agents availability status
* Round-robin enhancements
* Agent away message for all channels
* Language support for Tamil
5 new things you can do in Chatwoot. 🧵
1. Video call your customers
You will find a new integration with
@dyte_io
in the Applications tab on your dashboard. Once you set it up (it'll only take a few seconds), you can start video calling your customers from Chatwoot!
We get images in our live chat that are upside-down or sideways-rotated! It can be a bit frustrating for the support team, as they need to save the image and rotate it using an image viewer.
In the latest update, we have released an option to support image rotation within the
Four new things in Chatwoot this month. ⏬
1️⃣ Bring AI to your dashboard
Connect your OpenAI account with Chatwoot to unlock three new AI-driven features:
- Reply suggestions
- Message improvement suggestions
- Conversation summaries in a click
#ChatGPT
#CustomerService
This weekend was a super productive one for chatwoot with us knocking off couple of item from the top requests list. We now have
#docker
setup and one click deploy to
#heroku
.
More sweet stuff coming your way 🎉
Release v1.5.0 is here 🥳🥳🥳
* JS SDK option to set locales for web widget
* Ability to mute contacts
* Chrome styled color-picker for widget
* Ability to use Multiple accounts in Chatwoot
* Super Admin dashboard
* Dutch and Spanish support
Have you connected your WhatsApp channel with Chatwoot yet?
In v2.6, it is easier to use your WhatsApp message templates. Find them under the chat window on your dashboard and get rolling. ⛷
#OpenSource
#CustomerExperience
#whatsappmarketing
The translation community
@chatwootapp
is growing very fast. We now have👥 178 Volunteers & 🖊37 languages currently maintained.
Do you like to use Chatwoot in your language? Signup at and start contributing.
#opensource
#translation
Read the story of Chatwoot, an open-source customer support platform started as proprietary software, reborn after two years being in a private repository when Pranav and his teammates decided to choose an
#opensource
license.
@pranavrajs
@chatwootapp
A new version v1.22.0 of Chatwoot is out.
⚡️ Quickly access commands using ⌘ + K.
📝 Add notes, log a call, email, or meeting you had with the customer.
👩💻 Add Custom Attributes to conversation/contact.
Read more about the release here
Imagine creating custom buttons in Chatwoot that execute a series of actions. That's exactly what macros do—unlocking powerful features with limitless potential.
Release v1.13.0 is here 🔥🔥🔥
* Collaborate with your teammates using
@mentions
in private notes.
* Use the pre-chat form to collect information from users before they initiate a conversation.
* Play audio messages without leaving Chatwoot dashboard.
Release v1.11.0 is here.
* The ability to detect contact location.
* The ability to download Agent reports.
* Search contacts using the phone number.
* The ability to set Installation wide default language.
* Improvements in typing indicator.
(1/2)
🎉 A huge congratulations to
@ericmigi
and the
@onbeeper
team!
A shoutout for believing in
@chatwootapp
from the beginning. We're eager to see what's next for you!
In other news, we sold Beeper to
@automattic
. The deal closed on April 1. The next day was my first day as their Head of Messaging!
Beeper, as you know and love it, will continue as an independent team and product within Automattic. Our whole team has moved over, joined by new
We're making improvements to include more information in our notifications. How do you like these changes? Is there anything else you'd like us to add?
Release v1.12.0 is here 🔥🔥🔥
* Rich content Support in Chatwoot Messages & Emails
* All New Message Editor with support for Markdown
* Ability to manage threaded replies on your Support Email Inbox
* Onboarding Flow for self-hosted Installations (1/2)