boohoo help team @boohoo_cshelp Twitter profile

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@KikePavon

boohoo help team

@boohoo_cshelp

8 years

@_Lucy_Jane_ Was really nice talking to you Lucy, made us giggle but we hope you enjoy your items! :) Nikki x

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boohoo help team

@boohoo_cshelp

5 years

@JenHG_ @boohoo @Hermesparcels Hey Jen, I'm so sorry about this. Please could you DM us with your order number and email address and I will take a look into this for you. - Daren H

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boohoo help team

@boohoo_cshelp

7 years

Good morning folks!!! We are here to help & will try to get to your msgs' as soon as we can. .... - Twitter Team.

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boohoo help team

@boohoo_cshelp

3 years

PSA 📢 Hang tight and you'll hear from us very soon!

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boohoo help team

@boohoo_cshelp

8 years

@millieasherx @YESLADLEWIS I'm sure it could only get better if new boohoo clothes were involved :) x

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boohoo help team

@boohoo_cshelp

9 years

@claireward37 no problem x

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boohoo help team

@boohoo_cshelp

8 years

@Linz11101 Thanks for your DM, someone will be with you as soon as possible. Jay x

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boohoo help team

@boohoo_cshelp

8 years

@HidesCaL yes that would be due tomorrow :) Emz x

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boohoo help team

@boohoo_cshelp

6 years

@Nes_mk2 Hey Nes. Thanks for making us aware of this. I've passed this across to our marketing team and they will investigate this! Mia

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boohoo help team

@boohoo_cshelp

7 years

We will get to your DM's as quick as we can...We will indeed!!!

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boohoo help team

@boohoo_cshelp

7 years

If you have an query about your order. Drop us a DM with your order number and full name. We will get to you asap - Stuart

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boohoo help team

@boohoo_cshelp

7 years

If you are in DMs. please avoid sending multi msgs as this will slow down responses to you & we dont want to have you wait -Stuart

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boohoo help team

@boohoo_cshelp

8 years

@heff_ali @boohoo Please could you send us a screenshot of the error message. - Tasha x

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boohoo help team

@boohoo_cshelp

5 years

@kaitlinawheeler Hey Kaitlin, It looks like you ordered two pairs of these as you can see that the quantity total is 2! We are unable to edit orders but as soon as you get this delivery you can return a pair back to us and we'll be sure to refund you :) - Connor S

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boohoo help team

@boohoo_cshelp

7 years

If you DM us, can you give us your question, full name & order number. Itll help get things sorted faster for you

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boohoo help team

@boohoo_cshelp

5 years

Hey Duncan, You can return two different orders in separate parcels. What you can do is follow this link and use your order number and email to log the items that need to be returned: -Ameenah ✨-

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boohoo help team

@boohoo_cshelp

7 years

Hey @jayshepnotts ! I am really sorry about this! I have responded to your DM about this now, please check your messages :) - Aimee

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boohoo help team

@boohoo_cshelp

5 years

@_ellbu @boohoo Hi Ell, I'm sorry this hasn't been sorted for you yet, drop us a DM with your full name, email address and phone number and we can send it to IT to take you off manually. Please don't swear, we'll get it sorted for you😊- Phoebe 🐾

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boohoo help team

@boohoo_cshelp

8 years

We are currently experiencing a technical fault with our email system. If you have received an unexpected email please disregard this.

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boohoo help team

@boohoo_cshelp

9 years

@NoonanKeed Good luck with exam and try not to get too stressed shopping - supposed to be fun - James x

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boohoo help team

@boohoo_cshelp

5 years

@Perri_xx @boohoo Hey there sorry that we don't send any paperwork as we are doing our bit for the environment. We also have an option where you can return to any Hermes Parcelshop if you don't have a printer as you can print labels from any Hermes Parcelshop. Abul

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boohoo help team

@boohoo_cshelp

8 years

@minniemouse31 Hi, you can do this. Unfortunately, we cannot offer exchanges. Nagina x

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boohoo help team

@boohoo_cshelp

5 years

Heyyy Jaz, Super sorry to hear that! Would you mind just jumping into our DMs with your email address and we will take a closer look for you :) Shamel

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boohoo help team

@boohoo_cshelp

3 years

Hi @MirandaGleave04 , Thanks for your message. kindly send us a private message so we can help you out. Kind regards, Lea

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boohoo help team

@boohoo_cshelp

6 years

Hey, Please could you send over your order number so I can look into this further :) - abbey

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boohoo help team

@boohoo_cshelp

5 years

@Scarlett_x_ @boohoo Oh no sorry about that but we are legally bound to put a label in and to be fair they are see through but the choice of location could have been better. #locationlocationlocation 🍑🍑 Will feedback to manufacturing.~Linda O👗👠👔

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boohoo help team

@boohoo_cshelp

10 years

@EimearORegan_ Good attitude that - life is short so may as well wear as many clothes as you can while it lasts - James x

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boohoo help team

@boohoo_cshelp

10 years

@YasKemp Hi Yasmin, please could you provide your order number and I'll look into this for you. Usman x

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boohoo help team

@boohoo_cshelp

7 years

@WaddinghamW96 Hi Liam, Sorry to hear about this, hopefully your goodies will be worth it :) - Smawia

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boohoo help team

@boohoo_cshelp

9 years

@AmyAkers3 Hi, please can you send us screenshots of this before and after. Waqas x

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boohoo help team

@boohoo_cshelp

5 years

@margb38 Hey there! I'm so sorry to hear that! Please send us a DM with your order number and email address and we will look into that for you! - Han x

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boohoo help team

@boohoo_cshelp

9 years

Haseeb is helping tonight - it's his first night so please be gentle with him - James x

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boohoo help team

@boohoo_cshelp

8 years

@Josimmonds2 Hey! I am so sorry about this - we can reorder these items for you once your back from holiday at no extra cost? - Devon x

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boohoo help team

@boohoo_cshelp

4 years

Hi Amy, Thank you for reaching out to me. Please can you send us a private message as we are unable to discuss over public tweets. Reply to us with your order and email address and we will be happy to get back to you. Thanks for your patience. Stay safe, Filip

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boohoo help team

@boohoo_cshelp

5 years

Hi Kel, Could you PM me with which items are missing and the order number, thanks - vic 💖👌

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boohoo help team

@boohoo_cshelp

8 years

We're back! Sorry if you we're unable to visit our site last night. Everything is back up and running now. x

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boohoo help team

@boohoo_cshelp

3 years

@Lauren_Fenty Hey, Thanks for reaching out and bringing this to my attention. I will certainly look into this for you. Please can you DM us regarding this and we will assist further. Thanks Umar

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boohoo help team

@boohoo_cshelp

3 years

Hi Karen! Thanks for sending your concern over, I would love to sort this out for you. But for now, please send me a DM (private message) of your order number and the email you've used when you placed your order so I can look on my resources and process your refund for you.

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boohoo help team

@boohoo_cshelp

8 years

An email was sent out in error, we are sorry for the inconvenience. Yasir x

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boohoo help team

@boohoo_cshelp

8 years

Any emails received advising an order has been placed or account details have been updated can be disregarded.

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boohoo help team

@boohoo_cshelp

7 years

@saztiz OH NO! THAT IS NOT GOOD AT ALL! I can see I've responded back to your DM so I'll send another reply with what we can do - Rehana

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boohoo help team

@boohoo_cshelp

8 years

@Radhikaxox Hi. Please try deleting the cache and cookies on your web browser. Bilal x

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boohoo help team

@boohoo_cshelp

9 years

Hey all :) Sorry about the website. We're aware its a bit slow. Working on getting it back up and sorted. Thanks for bearing with us :) x

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boohoo help team

@boohoo_cshelp

7 years

We’re super busy at the moment and there is a slight delay in both our orders and our returns service.

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boohoo help team

@boohoo_cshelp

5 years

Hey Laura please can you DM us about this and ill absolutley get this sorted for ya! :)

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boohoo help team

@boohoo_cshelp

8 years

@AlexandraRach Hi please note each dm sent will pop you to the bottom of the queue. We will be with you as soon as we receive your dm. Ni

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boohoo help team

@boohoo_cshelp

5 years

@StephGale_89 Hi Steph. We have gone paperless due to data protection reasons and we are trying to do our bit for the environment 🌍 If you send us over your order number in a DM I can advise you the best way to return? - Charlotte

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boohoo help team

@boohoo_cshelp

7 years

If you are DM'ing us. Please include your full name, and order number. Along with your query - Stuart

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boohoo help team

@boohoo_cshelp

6 years

Hey Connor. So good to hear your interest in our fashion yeeey. We update our website on a daily basis, please keep an eye on it:) Also if you can send me the product code I'll be able to look into our system . - Alice

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boohoo help team

@boohoo_cshelp

9 years

Oh and if get down to see us early tomorrow - might even get a free poncho as modeled by our lovely Charlotte-James x http://t.co/fcs7MTUT1b

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boohoo help team

@boohoo_cshelp

9 years

Going poncho mad in the office - Rachael and Jasmine getting in on act - don't worry put em back to work now- James x http://t.co/ZDrvNonWVC

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boohoo help team

@boohoo_cshelp

7 years

We will get to your DMs and Tweets as soon as we can. Thanks for your patience.

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boohoo help team

@boohoo_cshelp

7 years

Morning folks! - We will try to get to your DM's and Tweets as soon as we can. Bare with us!! - Stuart

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boohoo help team

@boohoo_cshelp

9 years

@breiterr Please refrain from swearing. Kat x

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boohoo help team

@boohoo_cshelp

8 years

if you can'y print the label, just return it via the post office to this address: Po box 553 Burnley BB11 9GD Yandi

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boohoo help team

@boohoo_cshelp

8 years

@Debbieh14980591 Oh no!, Please DM us with the order number will check that - Habiba x

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boohoo help team

@boohoo_cshelp

11 years

@EVEHUCKFIELD Please can you refine from swearing as we will be unable to assist you any further. Laura x

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boohoo help team

@boohoo_cshelp

7 years

@Sassy_lady @ArgosHelpers @sainsburys @Kristoff1875 @SkyHelpTeam @NOWTV @LoveWilko @NewLookHelp @LateRooms @Missguided @sjrlws17 @_mrcarrington @IKEAUK @rightmove @ao @Poundstretcher1 @FWPeterBailey @AmazonHelp @amazon @Currys @innocent @asda @thisisheart @MerriamWebster @LidlUK @Lego @Dell @SportsDirectUK @ComedyCentral @McDonalds @Farmville @DestinyTheGame @Fallout @Naughty_Dog @Marvel @FeelTheLove @CostaCoffee @riverisland @Next @boohoo @Topman @NOWMusic @Apple @duluxuk @bookingcom @lastminute_com @firstdirect @BenchOriginal @BenefitUK I't just makes my day how one tweet can lead to such an amazing thread, I mean c'mon @Audi manage to start this off?

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boohoo help team

@boohoo_cshelp

7 years

Hi folks! If youre DMing us. Please include your full name & order number & query. - Stuart

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boohoo help team

@boohoo_cshelp

4 years

Hey there. I'm sorry to hear you've not received your order. Can you please send us a DM with your order number on, so I can check this out for you? Thanks, Ivana

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boohoo help team

@boohoo_cshelp

11 years

@AlexKilford HI Alex, I will be happy to help you but please refrain from using offensive language.

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boohoo help team

@boohoo_cshelp

5 years

@izrah_ @Emmy_Rose_22 @boohoo Hey, please send us a DM and your order number and we can absolutely help you out! ~ Fiona ✨

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boohoo help team

@boohoo_cshelp

6 years

@Amelia61396750 Hey Amelia, We're having a little technical issue with Twitter atm. Could you send me a message via Facebook?Thank you - Tunis

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boohoo help team

@boohoo_cshelp

5 years

@HanWilliamsx__ DM us for a link to some vacancies Hannah 🙊🙊-mehreen x

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boohoo help team

@boohoo_cshelp

9 years

@otherjackie You have not been charged for the reorder. Please use the following link -

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boohoo help team

@boohoo_cshelp

9 years

@CuznerGeri i have now unlocked your account and sent you a new password to your email address. JP x

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boohoo help team

@boohoo_cshelp

8 years

@NinanaThtsMyNme Please send us your DM and we will look into this for you. Phoebe x

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boohoo help team

@boohoo_cshelp

9 years

@LindaLauria1 Unfortunately we don't have any more on order at the moment. Usman x

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boohoo help team

@boohoo_cshelp

8 years

@AlexandraRach We are working through our DM's as fast as we can, sorry about the delay. James

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boohoo help team

@boohoo_cshelp

8 years

Our technical fault has been fixed and we are now working hard to respond to your emails.

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boohoo help team

@boohoo_cshelp

7 years

We will get to your DM's We are working through them. Thanks for your patience.

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boohoo help team

@boohoo_cshelp

9 years

@emilymay361 Not ideal - Have we sent right size? Drop us some deets in a DM and we can have a look at this - James x

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boohoo help team

@boohoo_cshelp

11 years

@ashleighstroude Hi,The dress should be available on our website in the next week or so. Please keep checking the "New In" section. X

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boohoo help team

@boohoo_cshelp

1 year

Hi @Nattyhen80 I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message. Best regards, - Shaquille E.

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boohoo help team

@boohoo_cshelp

7 years

@Romea88277163 Hey there, please can you follow us so we can reply to your Boohoo query - Chris

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boohoo help team

@boohoo_cshelp

8 years

@faithfulzoella That's a long time.... Glad you finally found them - Tom X

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boohoo help team

@boohoo_cshelp

5 years

@NinanaThtsMyNme Hello, Can you please drop us a DM with your order number and we will be able to provide further information for you. Vicky x

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boohoo help team

@boohoo_cshelp

5 years

@CharlotteeeeeeH @kirst_wallace @boohoo Please don't worry Charlotte we will get this checked on we have your order number. Speak soon, Thanks, Laura ♥️ 🐢

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boohoo help team

@boohoo_cshelp

9 years

Sorry I'm struggling to see the history here - what's your order number? - Dan x

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boohoo help team

@boohoo_cshelp

9 years

Hiya - Our Kirstie is starting on Twitter today so if can all be nice to her- appreciated - James

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boohoo help team

@boohoo_cshelp

4 years

@xmbell @boohoo Hey Meg, We offer 50% discount for the NHS staff, to redeem your discount you will need to enter your blue light card at the checkout :) - Iqra

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boohoo help team

@boohoo_cshelp

1 year

@heylaurahey_ Hi! I'm sorry to hear that, kindly send us a direct message including your order number, email and address with postcode to assist you further. Thank you. - Louraine Angela N.

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boohoo help team

@boohoo_cshelp

7 years

@niicolecorrales Hey, Can you just DM us the order number, and we will track this for you :) -Olly

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boohoo help team

@boohoo_cshelp

6 years

@gemma_thomas Hey Gemma. Have you got the full name or product code of the item and I can look into this - Rehana

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boohoo help team

@boohoo_cshelp

6 years

@flomatthews_ Hey, we are adding to the DOYOURTHING campaign daily! Keep an eye out for these fabulous trousers! <3 -Amy

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boohoo help team

@boohoo_cshelp

7 years

@tiaavanswayze Any issues Tia, please send us a DM :) Steven

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boohoo help team

@boohoo_cshelp

5 years

@charalee98 Hey Babe, Could you please dm us:)x

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boohoo help team

@boohoo_cshelp

9 years

Another newbie joining us on Twitter today - Sara - as always play nicely while she learns - Thanks - James x

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boohoo help team

@boohoo_cshelp

5 years

@margb38 Glad to hear you received the order in the end! :) Not to worry, if you send us your order number through a DM we can pass your feedback across to the courier. Emma T

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boohoo help team

@boohoo_cshelp

9 years

Hi, we do advise to allow a maximum of 21 days for returns to be refunded from the date of return.

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boohoo help team

@boohoo_cshelp

3 years

@Obviously21 Hey, I am sorry about this! Could you DM us with your order number and email address so that we can get this sorted for you straight away. Thanks! - Ellie O

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boohoo help team

@boohoo_cshelp

6 years

@TayDuggan11 @boohoo Hiya Taylor, whoops that's a bit of a weird one isn't it! If you're not a pro yogi and can't twist and turn then you're fine to take the label off hun, just make sure those hygiene strips stay in place - Lid xx

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boohoo help team

@boohoo_cshelp

7 years

@antisocialstuff @boohoo Sorry you feel this way babygirl, if you could DM us your concerns we will be able to advise further :) - Kieran

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boohoo help team

@boohoo_cshelp

8 years

@AnastasiaK_xoxo Please send us a DM with your order number and we shall look into this - Rehana x

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boohoo help team

@boohoo_cshelp

5 years

@Morgan_moorex Oh no, I'm so sorry about this, please can you drop me a DM with your order number and I'll get this looked into for you.~Linda O👗👠👔

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boohoo help team

@boohoo_cshelp

7 years

@mummy_setra @mumconventional @littlepicklemom @boohoo There's enough of me to go round, don't worry :P All you mums are an inspiration, keep up the good work! (and shop at boohoo :P ) -Olly

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boohoo help team

@boohoo_cshelp

4 years

@_Laurrrenxx @boohoo Hey Lauren, Can you send us a private message with your order number and email address so I can look into this for you? -Rizwan

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boohoo help team

@boohoo_cshelp

7 years

We have messaged you @chlofisk :) - Ismaeel

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boohoo help team

@boohoo_cshelp

8 years

I'm sorry, we have experienced a high volume of queries. They's no need to worry, one of our advisers will be in touch asap. Usman X

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boohoo help team

@boohoo_cshelp

7 years

@taraxdavies Hey Tara, just tried to reply to your DM and, unfortunately we are unable to reply as you're not following us. Please can you follow us and then reply to your DM letting us know and we can then assist you. Mia

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