Bill Smith @billsmitha Twitter profile

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@Nof_Taggr

Bill Smith

@billsmitha

4 months

My 10-year-old son is already an entrepreneur. He started a valet trash business in our neighborhood. His business model: For $100 per year, he takes care of customers’ trash twice a week. One Sunday, he set out with flyers and knocked on 40 doors. When he came back, we

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Bill Smith

@billsmitha

4 months

At 16, I started selling Nextel phones after school. That little business generated $5,000 per month. I leased an office without my parents knowing. As my business grew, I stopped showing up to school completely. It wasn’t long before my parents got a call from my guidance

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Bill Smith

@billsmitha

4 months

@TrvlSEA Absolutely!

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Bill Smith

@billsmitha

4 months

@primetimesc2 Absolutely!

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Bill Smith

@billsmitha

4 months

@FisherKing2067 I agree 100%!

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Bill Smith

@billsmitha

3 months

Jazmin was a security guard in our building. We hired her to run the front desk for Landing. She did a phenomenal job – consistently caring for people and showing up with a positive, loving attitude. It wasn’t long before we moved her to our sales team at Landing. Jazmin is

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Bill Smith

@billsmitha

4 months

We have a guiding principle at Landing: Violent execution. Speed can be your secret weapon no matter what industry you’re in. Great ideas die because they don’t get off the ground fast enough. I love building teams with a sense of urgency to make things happen. How do we

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Bill Smith

@billsmitha

4 months

A powerful lesson for entrepreneurs: Start simple. Shipt became a $550m company, and it began with donuts. When our website was brand new, customers could get Krispy Kreme Donuts delivered for free. Most of the email addresses we captured became our first Shipt Members. We

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Bill Smith

@billsmitha

2 months

The @ReSeedPartners Fall 2024 Cohort is open for applications from budding real estate entrepreneurs. Reseed is like YCombinator for real estate. They provide operating partners the resources, capital, and community to become entrepreneurs. @reseedrhett and @moseskagan are

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Bill Smith

@billsmitha

4 months

@TMitrosilis Thanks for the kind words!

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Bill Smith

@billsmitha

3 months

Recently, I got a call from Samford University. They asked me to give the Class of 2024’s Commencement speech. Right away, I felt honored and full of gratitude. My next thought: What am I going to talk about? Thankfully, my wife – and Samford alum – helped me talk through

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Bill Smith

@billsmitha

3 months

I had the honor of delivering Samford University’s commencement speech for the Class of 2024. One concept tied together the first 20 years of my career, life, and hopes for the future: Compound interest. Here’s the full speech with time stamps in case you want to hop around

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Bill Smith

@billsmitha

3 months

I grew up with a hard-working single mom. One of the many things she taught me was empathy. Every Saturday, my mom took my sister and me to the grocery store. There was always a man out front in a wheelchair selling peanuts. He couldn’t speak. Without fail, my mom bought a bag

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Bill Smith

@billsmitha

1 year

I am thrilled to partner with @moseskagan and @reseedrhett as they launch @ReSeedPartners ! You can think of ReSeed as YC+ for real estate operators, providing training, funding, and long-term support. As a passionate believer in the power of entrepreneurship to create positive

Moses Kagan

@moseskagan

1 year

Started a new biz & hope you can help spread the word: You all know I love RE deals & teaching. Have tried to combine my passions in different ways over the yrs, including on this feed. The new biz, @reseedpartners , is by far my most ambitious try: A strong group of

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Bill Smith

@billsmitha

2 months

Every minute is precious. It’s a powerful reminder for entrepreneurs. If I had waited a year to build Shipt, we would’ve missed a huge opportunity. Timing is everything. Don’t let anything hold you back. Just get started.

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Bill Smith

@billsmitha

3 months

A myth many entrepreneurs believe: You’re “too busy” to catch up with people. When you’re building a business, it’s easy to get lost in the daily tasks – I know this well. But nothing makes me happier than catching up with someone I haven’t spoken to in a while. Every week, I

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Bill Smith

@billsmitha

3 months

A ritual that keeps our team motivated: The office bell. Every time an apartment developer partners with us, we ring the office bell and share a recording with the entire company. Whoever rings it shares a quick rundown of the deal: • The property name • Where it’s located

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Bill Smith

@billsmitha

27 days

1 in 4 people in the US have sensory needs. Few public places cater to them. Julian Maha and Michele Kong quickly learned this after their son was diagnosed with autism. They didn’t feel welcome during family outings at restaurants and shows – places that usually overlook

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Bill Smith

@billsmitha

4 months

One of our first hires at Shipt wrote handwritten thank-you cards to Shoppers. That was their entire job. Our Shoppers would fulfill online grocery orders for our Members. They were exceptional. Members raved about their care and attention to detail. For example, Shoppers

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Bill Smith

@billsmitha

2 months

My pitch for Shipt was less than 5 words: “Moms shopping for moms.” We recruited, interviewed, and hired the most dedicated Shoppers who delivered next-level customer service (down to the perfect avocado). That was our main differentiator. You don’t need a big presentation or

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Bill Smith

@billsmitha

3 months

For my fifth birthday, I asked for a briefcase. My parents laughed, but they took my request seriously. They always supported what mattered most to me, from little gifts to major life decisions. At 16, I dropped out of high school to pursue my budding Nextel phone business

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Bill Smith

@billsmitha

2 years

@sweatystartup The 6 seat requirement eliminates the best small aircraft of all time - the Cirrus. If you must have 6 seats, Saratoga or Baron. Owning an airplane is as close as you’ll get to having a personal time machine- getting home in time for family dinner is priceless.

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Bill Smith

@billsmitha

1 month

At Shipt, I regularly delivered grocery orders to our Members. There wasn’t a role I didn’t know how to perform. Now, I go on-site with property managers at Landing to get a first-hand look at what our Partners and Members experience. Seeing the process is the best way to

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Bill Smith

@billsmitha

18 days

This is another reason why I love living in Birmingham…. this is an hour away.

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Bill Smith

@billsmitha

1 month

There are countless problems we encounter daily. Many see them, but few will work on solutions. Some solutions become financially rewarding ideas and businesses. Other solutions won’t benefit you directly, but they can help your community. They can be as simple as picking up

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Bill Smith

@billsmitha

2 months

A reminder for entrepreneurs: You don’t need to be a disrupter. Every successful company doesn’t have to be a game-changer like Uber. Sure, it’s important to have a differentiator. It’s even more important to be a partner. In every business I’ve been involved with, we’ve

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Bill Smith

@billsmitha

2 months

Hannah, a mom of two daughters, is going viral over a stolen grocery delivery order. Shipt saw her video and decided to do something about it. They sent her all of the missing items – a pack-and-play, sheets, a sound machine – and a few bonus items: snacks, toys, and more for

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Bill Smith

@billsmitha

4 months

@lisa_hough_ I agree!

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Bill Smith

@billsmitha

2 months

A few weeks ago I shared a story about Jazmin Rico. Y’all seemed to love her story, so I thought you may want her perspective on her journey from housekeeper to one of our highest-performing Sales Specialists at @HelloLanding . Here’s Jazmin in her own words: “The journey from

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Bill Smith

@billsmitha

2 months

One of our guiding leadership principles: Love your customers. Every new Landing Member gets a personalized email from me. I invite them to share feedback so we can learn how to improve. They go straight to my inbox. Members often reach out with their feedback – and we

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Bill Smith

@billsmitha

1 year

It was a pleasure to share the stage with @dburgar and @VassB at the #CollisionConf last month. 3 years into this new world, we looked back on how remote work is and isn’t working. One thing is certain – the way we live and work has forever changed.

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Bill Smith

@billsmitha

4 months

@MTB_Breck Great idea!

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Bill Smith

@billsmitha

2 years

The airline business is probably one of the most complex in the world. Southwest has 65k employees and 800 aircraft. It is a miracle that the system works 90% of the time. I guess these people abusing airline employees think it’s like running a lemonade stand?

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Bill Smith

@billsmitha

3 months

@TheKevinDalton @CbsLos Can you DM me the contact info for this mom? I’d like to buy her a replacement trike.

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Bill Smith

@billsmitha

26 days

Southwest Airlines is dropping open seating after 50+ years. Why it’s a good move: • It relieves anxiety from travelers, especially families with children, about where they’ll sit • Allows business travelers to show up last minute and not get stuck in the middle seat • Stops

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Bill Smith

@billsmitha

3 months

I had a great conversation with @joshmuccio on The Exit podcast. We talked about building businesses from my high school days to selling Shipt to creating the idea for Landing in the Notes app on my phone. Here’s the full interview with time stamps in case you want to hop

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Bill Smith

@billsmitha

4 months

@fortworthchris Start by getting to know a community bank CEO. You’re going to need someone that has done it before if you want to acquire a bank. Bank regulators don’t just let anyone buy controlling interest in a bank. I am the largest shareholder of one in AL and happy to share my experience.

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Bill Smith

@billsmitha

2 years

I love seeing our eng team deploy code at 5p every Friday! Why wait until Monday when it’s not fresh?

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Bill Smith

@billsmitha

6 years

Hey @rahulvohra , will you make my day with an invite to @SuperhumanCo ?

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Bill Smith

@billsmitha

2 years

When will the people that have been waiting on the "next downturn" start buying? I guess it's harder than it looks?

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Bill Smith

@billsmitha

1 year

Landing is changing the game for digital nomads with our newest product launch. Check out the exclusive story on Landing Standby from @SwapnaVenugopal

How you can get cheap rent, but it comes with a 'bump' notice. What it's like living on 'Standby'

For $1,295, renters can access fully furnished apartments with no lease. The catch? You may have to leave in three days.

www.usatoday.com

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Bill Smith

@billsmitha

4 months

@mcuban Thanks @mcuban - I shared your comment with my son and he was thrilled that you liked his business!

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Bill Smith

@billsmitha

4 months

@AdamShubinsky Thank you!😁

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Bill Smith

@billsmitha

4 months

@SolanaRiles @lisa_hough_ Great idea! Thanks for sharing!

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Bill Smith

@billsmitha

4 years

Great Forbes article on Landing

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Bill Smith

@billsmitha

21 days

What is the deal with both political parties calling each other weird? Sounds like middle school. Did I miss something?

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Bill Smith

@billsmitha

4 months

@DShkor Absolutely!

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Bill Smith

@billsmitha

2 years

Switching costs keep us from improving our lives. Try switching cell carriers or banks; painful. Moving has excruciating switching costs. We started @hellolanding to make it 10x easier for people to live when/where they want.

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Bill Smith

@billsmitha

2 years

Email is the new fax.

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Bill Smith

@billsmitha

4 years

@zosegal Join @HelloLanding to try a few cities without being locked in.

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Bill Smith

@billsmitha

4 months

@malythedaddy Thanks for the kind words!

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Bill Smith

@billsmitha

4 months

@1MartinMatthews Thanks for sharing your thoughts!

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Bill Smith

@billsmitha

4 months

@kedwardson That's really nice! Thanks for sharing your thoughts!

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Bill Smith

@billsmitha

2 years

“If you have a plan for a meal, shouldn’t we have a plan for our life? What is your plan?” @TWSE5 at @PrepChattanooga . Love their mission to raise up young men to reach their full potential. Keep doing great things @tedalling !

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Bill Smith

@billsmitha

2 years

If I see a problem, I can’t ignore the urge to immediately solve it. It could be as simple as a piece of trash or as big as a broken consumer experience. In real estate, this seems to be a key part of success.

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Bill Smith

@billsmitha

2 years

@moseskagan I read Rich Dad, Poor Dad when I was 16 and helped me decide to drop out of high school to start my first business. That decision was crazy risky and it allowed me to start compounding experience much earlier.

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Bill Smith

@billsmitha

1 year

@moseskagan @ReSeedPartners Congrats on the launch @moseskagan ! It is going to be awesome to see ReSeed operators grow their businesses and the positive impact they will make in their communities.

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Bill Smith

@billsmitha

3 months

@Jer_Car Great looking project. Have you met anyone from CommerceOne Bank? We would love to get to know you. DM if interested.

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Bill Smith

@billsmitha

4 months

@GMattyJo Glad you liked it!

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Bill Smith

@billsmitha

8 years

@mrkhutter @innovationdepot @depot_u @shipt We need to recruit some of this great talent!

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Bill Smith

@billsmitha

4 months

@ScottChoppin The Yellow Pages was a phone book with business listings 😅

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Bill Smith

@billsmitha

2 years

@alexrkonrad Instead of “planning,” try sending a text to the same group about an impromptu dinner at 7p the next night. It works out often and surprises are a lot more fun.

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Bill Smith

@billsmitha

2 years

@lwoodhouse It is sad to walk around Soma and Fidi where every restaurant and coffee shop was packed. The city was too restrictive for too long which contributed to the pain being experienced now.

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Bill Smith

@billsmitha

4 months

@BNA_Wolfie That's so nice!

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Bill Smith

@billsmitha

2 months

Hannah's video here:

TikTok · Hannah

120.6K likes, 2114 comments. “@Shipt you and the camera footage are the TRUE heros here 😭❤️❤️ use HANNAH and get $10 off!!!”

www.tiktok.com

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Bill Smith

@billsmitha

4 months

@smithhmackenzie Glad you liked it!

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Bill Smith

@billsmitha

3 months

@Jer_Car Johnny’s

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Bill Smith

@billsmitha

2 years

@bobbyfijan A finite conversion date for a SAFE is a good idea in the event the company is profitable early (which is rare). I think Toptal investors had this problem… Requiring conversion within 5 years is more than enough time for the company and provides some protection for investors.

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Bill Smith

@billsmitha

2 years

@mkobach Birmingham. Incredibly quality of life, large number of great restaurants, great public schools, low cost of living.

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Bill Smith

@billsmitha

6 years

@SteveCase @Shipt Thank you @SteveCase ! We are excited to continue growing @Shipt in #Birmingham ! Tech companies take note, this city has great talent and will aggressively support your growth.

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Bill Smith

@billsmitha

2 years

Toured the @SouthwestAir NOC recently. They have flight plans framed from their “Worst Day Ever.” It’s a great visual of the operational miracle they orchestrate across thousands of flights daily, while delivering 48 consecutive years of profit (except 2020) with luv.

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Bill Smith

@billsmitha

4 months

100% agree, especially when the contract is a material deal. As Buffett mentioned in his recent annual letter, “never deal with a rascal.”

Chris Powers

@fortworthchris

4 months

From my experience, the second a contract is mentioned, you've lost. That doesn't necessarily mean a lost a court case. Just the situation - it's a loss. Damage accrues relationally and financially. If nothing else, relationally - which is the worst kind of loss.

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Bill Smith

@billsmitha

29 days

@_ZachGriff @Delta Most people don’t appreciate how incredibly difficult it is to run an airline, when conditions are perfect. Throw in a black swan and it’s like destroying a 1000 piece puzzle. It takes time to put it back together.

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Bill Smith

@billsmitha

3 months

@moseskagan Best idea of the week!

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Bill Smith

@billsmitha

4 months

@Ginny15Gvommaro Thank you!😁

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Bill Smith

@billsmitha

2 years

1 - A friend was building a new house in Westchester a few years ago and couldn’t have a natural gas connection due to a ban. I remember thinking that was bazaar.

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Bill Smith

@billsmitha

2 years

@realEstateTrent How do you think about duration on treasuries vs real estate investment? The duration of a 5 cap could be much longer than treasuries.

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Bill Smith

@billsmitha

2 years

@sulemanali I know the absolute best EA recruiter in the country, DM for intro. She hired EAs for Jobs and Musk. IMO you have to hire full time to get a rockstar to work with you. Maybe you’ll find someone experienced that wants part time but that’s a small pond.

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Bill Smith

@billsmitha

1 year

@CaseyMericle Local ownership plus servant leadership culture is a key part of Chick Fil A’s incredible model

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Bill Smith

@billsmitha

2 years

@Jason Reply

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Bill Smith

@billsmitha

4 months

@PERSUASIONMGZN Glad you liked it!

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Bill Smith

@billsmitha

3 months

@moseskagan What typically happens when the GP can’t work anymore or dies? I haven’t thought much about that….

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Bill Smith

@billsmitha

18 days

@sweatystartup Govt. guarantees the first example…

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Bill Smith

@billsmitha

3 months

@Shpigford My experience has been much better - the initial call took 15 minutes and within an hour I had signed an agreement to start recruiting.

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Bill Smith

@billsmitha

2 years

Great read! You can’t deny there’s a shift in the way people are choosing to live.

Ash Ambirge

@AshAmbirge

2 years

There's an all-new category #digitalnomad in town. 🤠 They're professionals, remote workers, families, and the grown-up creative class of millennials who now have serious earning power and an online business. And they're redefining the hospitality industry forever. ⬇️

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Bill Smith

@billsmitha

2 years

@Bethazor1 Your stories are so good! Thank you for sharing the good bad and ugly!

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Bill Smith

@billsmitha

3 months

@moseskagan This is so true. I love Warren Buffett's approach of pretending he is talking to his sister Bertie.

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Bill Smith

@billsmitha

6 years

@collision Check out @stationhq - I only use a couple of tabs in Chrome now, and they support @stripe

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Bill Smith

@billsmitha

6 years

@Sigalow @MatadorApp Did your team incubate this?

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Bill Smith

@billsmitha

4 months

@kaiyabunga Absolutely!

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Bill Smith

@billsmitha

4 months

@RobertMSterling Glad you liked it!

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Bill Smith

@billsmitha

2 years

@moseskagan You can pay for a pilot to go with you on every trip if you want, doesn't cost much at all relative to the plane.

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Bill Smith

@billsmitha

2 years

Check out the full video here.

Chattanooga Preparatory School

Willie Spoke to students at Chattanooga Preparatory School in Tennessee.

www.youtube.com

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Bill Smith

@billsmitha

1 month

@nilamg @Instacart Great post! What were the non-negotiables, exclusivity?

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Bill Smith

@billsmitha

2 years

@Keith_Wasserman Having the discipline to invest when everyone is fearful is where the outsize returns come from.

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Bill Smith

@billsmitha

4 months

@ColeDargan We talk about a lot of "grown-up" topics at home. Business, news, politics, etc. My son is very interested in business. He asks me what I think about different ideas regularly. When he was around 6-7 he would ask about lemonade stand kind of ideas, which I discouraged because

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Bill Smith

@billsmitha

4 months

@ezyjules Persistence is the key!

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Bill Smith

@billsmitha

4 months

@TMitrosilis Glad you liked it!

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Bill Smith

@billsmitha

4 months

@slei777 Shipt focused solely on groceries, a much better category than restaurant delivery because the average order size is larger.

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