IT professionals often need to be on call 24/7 and face rhetoric like “If you can’t handle the stress, you don’t belong here”, making it one of the most high-stress jobs.
BIG NEWS! 🚀
We're thrilled to announce our seed round of $11 million! Thank you,
@CatherineShu
and
@techcrunch
for the coverage. We wouldn't be here without the unwavering support of our incredible investors and advisors. Thank you for believing in us!
Growing companies are drowning in operational complexity every day.
On average, an employee has to use more than ten tools for different kinds of services in the workplace, cutting across HR, IT, finance, facilities and more.
In the wake of our seed funding announcement and product launch,
@BlumeVentures
asked our CEO,
@amnigos
, to write about his personal journey and how that has shaped him as a new (again) entrepreneur.
Here it is then, confessions of a second-time founder.
Our Co-Founder & CTO
@kirandarisi
opens up about his days at Zoho, his experience working with
@mrgirish
, and also a little bit about his personal life. His journey from an engineer to an angel investor is an interesting one.
The
@SITS_UK
session 'AI Guardrails for IT Leaders' by
@amnigos
and
@AparnaChugh
was a riot🔥
A full house that was engaged throughout and had a few hearty chuckles, thanks to top-notch
#IThumor
from
@valeundecim
.
If you're there and missed the session, catch them at stand
#595
We are thrilled to introduce
@leningali
as our new Chief Digital and Business Officer at
@atomicworkhq
.
Lenin's experience will be pivotal in shaping our business strategy, thought leadership initiatives, and CxO engagement.
Welcome onboard, Lenin!
After painting the town (and most of the venue, if you look closely)
#purple
, the
@atomicworkhq
team finally wrapped up a super successful day 1 at
#SITS
.
Here's to an even more power-packed and 'modern' day 2 💜
Team Atomicwork kicking things off at
@SITS_UK
If you're around, come by stand
#595
, ask
@AparnaChugh
, Padmapriya Murali,
@amnigos
, and Vijay Shankar about the future of ITSM.
And don't miss Aparna and Vijay's upcoming session on “AI Guardrails for IT Leaders” in ‘Theatre 3’!
The
@atomicworkhq
team is ready for
#SupportWorld
.
Come see us at Booth 427, and grab some awesome swag + take a look at how we are envisioning truly modern service management for the enterprise!
The Atomicwork team had a front-row seat at
@SITS_UK
in London last month.
After countless chats and keen observations, one thing became abundantly clear:
#AI
is the future of
#ITSM
. 🌟
1/7
Kicking off Day 2 at
@SITS_UK
. If you missed meeting our team yesterday, swing by stand
#595
.
Ask
@AparnaChugh
, Padmapriya Murali, Vijay Shankar, and
@amnigos
what makes the Atomicwork approach "modern" in a sea of bolt-on AI ITSM products.
Grab some purple swag while at it 💜
Our CIOs, CXOs, and Friends of Atomicwork dinner in Palo Alto✨
With an esteemed gathering of executives, founders, and investors, it was a night where connections were made, ideas were shared, and bonds were forged.
Here's to building relationships that go beyond boardrooms!🥂
Our co-founder & CEO,
@amnigos
, recently sat down with
@desai_pranay
from
@matrixindiavc
, to talk about AI, how founders need to think about it, and what we can expect in the future.
Here are the key nuggets from the conversation, for you to take away and mull over. 🧵
💸How much are employee password resets costing your company?
Here's some fun math for you.
Consider a 1000-employee org that handles 2 password reset tickets manually, per year, per employee.
Two password resets per employee in an entire year? Sounds quite reasonable, right?
.
@kirandarisi
, our Co-Founder and CTO, will be speaking at
@superai_conf
✨
Join his keynote on "AI Guardrails for Enterprise Deployments" 🛡️ to learn critical strategies for robust
#AI
systems.
🗓️ June 5, 9:30 AM SG time (GMT+8), Motiff Stage
See you there!
#AIinIT
#GenAI
#IT
Guess who made it to the big leagues at
#MSBuild
? 🚀
We're beyond excited to be rubbing shoulders with the pros on the main stage.
Big kudos to
@Microsoft
for championing innovation and AI every step of the way. You guys are awesome! 🙌
#itsm
#genai
#ai
#copilot
#cio
#ex
Our CEO
@amnigos
will be sharing his insights on 'AI in ITSM Tools' tomorrow with
@bloreboy
of
@Atlassian
.
Discover the cutting-edge strategies and trends driving the future of
#AI
and
#ITSM
.
Join the
@PeopleCert
community for access to the webinar: .
Teaming up with
@cohere
, we have launched our new digital workplace experience solution, designed to revolutionize productivity and support for modern enterprises.
What do we mean by that?
Read on. 🧵
(1/6)
We asked
@siddharthaa7
, partner at
@neon_fund
, why they invested in Atomicwork.
He said, "I have known
@amnigos
,
@parsurv
, and
@kirandarisi
for more than 2 years now. I have never seen such a high-caliber team come together to solve such a moonshot problem."
✨Atomicwork will be at the
@ThinkHDI
#SupportWorld
Live conference in Denver from April 29 to May 1.
Drop by booth
#427
. We'd love to show you what we've been up to, a glimpse into the future of ITSM, and why customers are excited about it.
RSVP here:
Why does
@theappsmith
add friction at certain touchpoints in the onboarding journey?
@DevinMc
, Head of People, Culture, and Performance at Appsmith answers. Read about their onboarding process for a distributed team.
📣 Presenting our latest episode of Atomic Conversations!
Our host,
@_sairamkrishnan
, spoke to Nipun Soni, the CFO at
@Picarro
, an environmental services company based in California.
Why are we talking to a CFO on an IT podcast?
The wait is finally over.
Introducing Atomic Conversations! In this series, we interview top HR, IT and Business leaders about the new world of work that we are now a part of, and try to find how to build digital employee experiences (DEX) of the future!
While AI has become a standard tool in inventory and demand forecasting, we believe that the retail industry underutilizes AI for worker support.
Hear us out. 👇
(1/4)
🎬Lights, camera, controlled chaos🎥
There's something special about office shoot - how we seamlessly switch from Slack messages to script readings.
Will this lead to a masterpiece that stuns critics, or a collection of historic bloopers? We're having fun making it either way.
@getplumhq
@Prajeetha2
@rwmesh
The second, more important reason was
@amnigos
. His goal was a no-compromise benefits policy. So much so that he agreed to spend thousands of dollars every year per employee to do it right.
He wanted to make it hassle-free so we don’t create any busy work for anybody involved.
Ever felt like you needed a Ph.D. in Patience while waiting for a laptop upgrade? 🫠
Not anymore you won't.
With Atomicwork's Conversational ITSM magic, your IT requests become, well, as breezy as a chat (we couldn't help it).
@getplumhq
Our policy is the way that it is because
@Prajeetha2
and
@rwmesh
, chief negotiators, thought of this policy as employees first and employers second. We wanted to take things further, especially given we’re an early-stage startup.
@getplumhq
What makes us comfortable at work are the “little” things for us - everything from a coffee machine to taking sick leaves without having to justify why, setting up our home office the way we wanted, personal development, and more.
Good insurance coverage matters just as much.
/
@Shopify
aimed to hire 2021 engineers in the year 2021.
Here's what their backend process looked like in terms of offering the best remote employee onboarding experience🧵
In
@BessemerVP
's 2023 report on The Rise of SaaS in India, they predict that AI-first startups from India will lead the productisation of services both locally and globally. And they pointed out
@atomicworkhq
among them. Delighted for the recognition! 💪
✅Riveting conversations on the future of ITSM
✅Real-time showcase of the Atomicwork + Teams/Slack power
✅Presenting
@RoyAtkinson
, our cover star, with a copy of our State of AI in IT report
Our day one at
@ThinkHDI
#SupportWorld
Live was an absolute blast. Onward to day two.
We have something exciting coming up.
Something that, we hope, will redefine the way you work!
Watch this space.
Hint: It's ESsential for Business Success.
🔍How do you balance Cost, Accuracy, and Performance when building GenAI apps?
At Atomicwork, we've been building a GenAI platform for Modern
#ITSM
and Conversational
#ESM
for two years, all while navigating the tricky waters of the new CAP Theorem.
#AIinIT
#GenAI
#AI
#CIO
#IT
@getplumhq
@rwmesh
I’m sure no one else has ever sent you a 4-page document with questions or use cases in one place. Ramesh has everyone’s back 😎
On a serious note, how do you recommend people think about benefits?
Our day 1 at
#Pink24
by
@theitsmexperts
couldn't have been more energizing!
People loved that we are realistic about AI and have all the necessary service management constructs under the hood. But what got them particularly excited was the AI super agent aspect of Atomicwork.
Our new Atomic Conversations episode is unlike any other we've done before.
Because our guest is a CFO, CIO, CHRO, and Legal lead all rolled into one. He's worked at some of the biggest names in tech and has serious knowledge about how IT and finance intersect. Tune in tomorrow.
If your IT team is already busy fixing leaks everywhere, how can they figure out where the plumbing is broken too? 🛠️
Atomicwork can automatically link relevant incidents so IT teams can identify the root cause faster.
#incidentmanagement
#AIinIT
#GenAI
#AI
#CIO
#IT
#ITSM
#ESM
@getplumhq
@rwmesh
Now, we’re off to pet as many stray 🐕 as we can, thanks to Ramesh.
You don’t have to like petting stray dogs but if this sounds like something you’d enjoy working on, take a look at our jobs page or follow us on social media. Visit our profile for more.
.
@neon_fund
share their viewpoint on the Atomicwork journey and why they invested in
@amnigos
,
@kirandarisi
,
@parsurv
, and our team!
They delve deep into how they evaluated the opportunity, the team, and the approach to solving a difficult problem. Read.
💜 Forget flowers and chocolates, this year give your IT team something they really want - the magic of Conversational ITSM! 💜
To learn more about how Atomicwork can transform your ITSM processes and give your IT team the gift they truly deserve, visit .
“𝘠𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘨𝘦𝘵 𝘧𝘪𝘳𝘦𝘥 𝘧𝘰𝘳 𝘣𝘶𝘺𝘪𝘯𝘨 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸” — Ancient IT proverb
What started as general IT wisdom has now become a convenient excuse to skip market research while buying ITSM software.
.
@IBM
went from losing billions of dollars to posting record profits in just a few years. They did this by focusing on their employee experience.
Here's what went behind the scenes👇🏻
Today, our Head of Product,
@AparnaChugh
, is taking the stage at
@sdi_institute
's Contactless
#ITSM
Tech Showcase!
She'll explore how we're revolutionizing ITSM by integrating support directly into collaboration tools like MS Teams and Slack. See you there!
#GenAI
#AI
#CIO
#IT
⚖️ In our latest episode of Atomic Conversations, Aysha Khan, CIO and CISO at
@TreasureData
, explains how risk management is a critical aspect of her role, particularly when balancing security with the desire of other business functions to move quickly.
Time and again, we’ve seen employees stranded and unproductive while they go through a time-consuming process when they request access to new software.
Hear us out 🧵
1/5
Two major themes emerged in the Covid years--change in workplace relationships and talent management (mass hiring, mass firing, The Great Resignation, et al). On the talent hiring and firing bit,
@RealEvilHRLady
as a contrarian take.
Why our founders
@amnigos
,
@kirandarisi
, and
@parsurv
, decided to start up again, work together, and craft a better employee experience - and all of this amidst an economic slowdown.
Read on.
You know whom to tag🌚
On the other hand, if you are a startup founder, here’s a quick compilation of Redditors’ onboarding fails -
#BarbieTheMovie
#Oppenheimer
✨Auto-responder for New Incidents✨
Need to keep employees informed when they report an incident?
Set up an auto-response to let them know the IT team is on it, and provide updates on progress and expected timelines.
#incidentmanagement
#AIinIT
#GenAI
#AI
#CIO
#IT
#ITSM
#ESM
We talked about onboarding, the first days of school, and dish etiquette with
@kimskitchensink
, Principal People Partner at
@HeyOyster
.
Read the blog to find out what is it about Oyster's remote onboarding strategy that makes it stand apart -
Special props to the awesome team at
@getplumhq
for addressing all our questions, leaving no stone unturned! Thanks for being the real MVPs of customer support 🤝🙌
Excerpts from the 4-page document
@rwmesh
sent us when he was evaluating employee benefits for
@atomicworkhq
.
If you're a founder or people success leader looking to craft a comprehensive employee benefits policy, you need to be asking these questions.
Swipe. ▶
The people. The place. The problem.
Our founding members Akash, Prajeetha, Anish,
@_shankarganesh
, and
@rwmesh
, spoke to us about why they decided to join a startup at this point in their careers, and why Atomicwork in particular.
Read on.
How does the onboarding experience affect employer-employee relationship?
Banu Bhaskar has some interesting insights to share. She takes us through the entire employee onboarding process they follow at
@chargebee
.
Read here -
Our conversations have gotten us all the more eager about day two. If you're in Vegas and attending the conference over the next couple of days, please stop by and say hello.
May the ITSM force be with you! ☄️
@amnigos
@berkson0
@valeundecim
@somesajeesh
HR ➕ IT 🟰 Workplace tech done right ✅
"By working in tandem with the CIO & other technology partners, the CHRO can more easily match employee needs up with the right technologies, & also use tech to better equip employees & understand what they need," writes
@Dell
, for
@WIRED
"The mood has shifted from the ‘wow’ factor of AI to a more practical ‘tell me how this will drive business impact’," writes
@AparnaChugh
in our latest blog post.
Here are her key takeaways from the conference 👇
2/7
Our Chennai office has an interesting story to tell. Right from where it is to how it was chosen!
Read our latest blog which talks about our ideal and affordable workplace in the IT corridor of the city! 🏙️
Madras, here we come! 🙏🏻
Just a few months after opening our first office in Bangalore, we are now here in Chennai at Global Infocity.
Read all about why we chose Chennai and what went behind the scenes while setting up our second workspace!
Yesterday, we shared the news of our seed round.
Today, we want to show you around our brand-new product!
Here's our CEO
@amnigos
, shedding light on how we envisioned the product, and what it can do for IT and HR teams.
Read 👇
This is you sign to embrace the force of innovation and efficiency with Modern Service Management.
#MayTheFourthBeWithYou
, as you warp speed into the future of
#ITSM
.
While we’re all busy creating new Netflix accounts and passwords right now, here’s another stat to get you thinking better about your company’s employee password management, from
@forrester
.
🎧 Ever wondered what a day in the life of an IT hero sounds like? 🎧
On popular demand, we've put together the perfect ITSM playlist on Spotify - capturing the highs, lows, and everything in between. 🚀💻
“Value can be seen even in small changes that marginally improve an employee’s experience. You don’t need a big-bang transformation,” says the author.
Here’s how you can leverage IT services to create tangible value for your employees -
We started Atomicwork with a bold hunch:
#EX
was ripe for innovation🍎
While companies were heavily investing in CX, the needs of their employees often took a backseat. We believed that by enhancing EX, we could help companies build a more engaged and productive workforce.
1/5
At Atomicwork, data privacy is not just a goal, but an inherent part of our DNA. 🧬
Today, we proudly announce that we are SOC 2 Type-2 certified.
To know more about our commitment to security, data handling, privacy, and compliance, head here:
💡What is the current state of AI adoption in IT? How big are AI teams within IT? What are the benefits and barriers to AI adoption?
We worked with
@itsm_tools
and answered all these questions in our State of AI in IT report.
Download your free copy here:
Employee Experience (EX) is an IT and business problem, not HR.
In any company, your existing enterprise service management(ESM & ITSM) processes should become invisible and the end user outcomes should become visible -
#IT
#CIO
#ITSM
#ESM
#EX
#DX
#XLA
In the latest Atomic Conversations episode,
@_sairamkrishnan
had the pleasure of speaking with Aysha Khan, the
#CIO
and
#CISO
of
@TreasureData
.🎙️
Aysha brings a unique dual perspective to the table, offering insights into the ever-evolving landscapes of
#IT
and security.
(1/3)
1/8 Sheila M. Krueger, the Head of Global Benefits at
@Zoom
, transformed the company's employee wellness and benefits program and significantly improved:
- employee satisfaction
- retention
- productivity.
Here's how she did it🧵
@getplumhq
@rwmesh
We know that unless we try to solve this problem at an atomic level, we will not be able to redefine how things are done. Like our customers, we want our employees to be free to focus on meaningful work.
👔 For People functions, the end-user is the employee.
Just like how customer-facing teams & product teams constantly talk to their users to get a better grasp of how the product can help them, the People team does the same thing internally with their employees, says Sarika.
✨ In our continuous effort to make your work as efficient and user-friendly as possible, we have introduced more features to simplify your tasks and boost your productivity.
Here’s everything we shipped in February to make 2024 the year of employee productivity 👇
1/11
@MaxisListens
, a leading telecommunications company boosted its employee engagement to 88% in 4 years📈
But how did they pull this off? Spongebob walks us through their story🤪🧵
@getplumhq
@rwmesh
As we grow our employee count, we want to find scalable ways to offer more benefits like domiciliary care, fertility treatments etc. Providing or availing of these benefits should be so straightforward that people shouldn’t have to think about them twice.