Supplying water to 750,000 people in parts of Surrey, Kent and south London. Account monitored Monday to Friday 9am - 5pm. Call 01737 772000 in an emergency.
As part of our commitment to our customers, we’ve recently published the draft version of our Vulnerability Strategy.
This document sets out our plans for providing a better and more inclusive service for all, in line with our regulator Ofwat’s guidelines.
We’re inviting
Important! Customers living in certain postcodes in the Oxted area need to boil their tap water until further notice. The latest information and the affected areas are available on our website. We're really sorry. Please RT and share with neighbours etc:
In this experiment Dr Rob Thompson of
@UniRdg_Met
shows just how long it takes water to soak into parched ground, illustrating why heavy rainfall after a
#drought
can be dangerous and might lead to flashfloods.
@R0b1et
@UniRdg_water
Good news! We're delighted to have achieved
@WildlifeTrusts
' Biodiversity Benchmark. We're the only water company to currently hold the certification, awarded for protecting & enhancing biodiversity at our Elmer Water Treatment Works. Read more:
@SurreyWT
Proud moment! Our Water Quality Laboratory team have donated 1000 of their surplus gloves to Moatfield Surgery in East Grinstead. They are in desperate need and we hope a little gesture has made a big difference!
#ProtectTheNHS
#keyworkers
Did you know that by 2080 we expect the population in our supply area to increase by nearly half? That’s a million people all needing water for their vital everyday needs. Talk to others in your household about the importance of using water wisely.
#WaterSavingWeek
We worked with Leatherhead Rotary Club to turn our Leatherhead Pumping Station
#Purple4Polio
last night. We wanted to raise awareness and highlight the effects the virus has on (most commonly) children and that it can spread through contaminated water.
#WorldPolioDay
The average person thinks about water for 10 minutes every year. On
@UN_Water
#WorldWaterDay
take 1 of those minutes to think about what water is worth to you - it really is the world's most precious resource
Reigate bursts latest: Sandcross Lane is fixed & supply back on; Dovers Green Road not far behind & supplies will be back on soon, we're now refilling the main. We're so sorry - difficult conditions today, complex repairs but we appreciate your patience
We are pleased to say that we now have final confirmation that the precautionary boil notice has now been lifted with immediate effect. We sincerely apologise for the inconvenience and concern caused, See full statement here
We’re delighted to share that work on the A22 Godstone Road finished a week early! Thank you to residents for your patience while we completed this crucial resilience project. Special thanks to Cllr
@GayleGander
for your support throughout. Read more:
“there is no indication of contaminated water leaving the treatment works... We are awaiting final confirmation of this with a third set of tests within the next 24 hours before we remove boil notice". See full statement here
Many businesses in Redhill getting onboard with this to
#reduceplastic
- we're proud of our water and happy that more people will be drinking it out of their own bottles! Well done
@RefillRedhill
Running on tap water! Good luck to all the runners at
@runreigate
this morning. If you’re taking part, make sure you pop by and use our ‘Quenchinator’ to hydrate before the race!
As the Queen started her reign in the 1950s, we were called East Surrey Water. This was the start of the SES Water you see today. Follow our posts throughout the week, as we celebrate Her Majesty the Queen’s
#PlatinumJubilee
and our achievements over the last 70 years!
Beep beep! Meet Usain Volt and Emma Wattson our new electric vehicles from
@Draxnews
which will help save 43 tonnes of CO2 a year and is another big step forward in our environmental commitments which last year saw us switch to 100% renewable electricity
It's Water Saving Week and we’re pleased to announce the launch of our new education website, Flow Zone, which has plenty of games and activities for children to learn about water efficiency and encourage them to save water. Visit at:
#WaterSavingWeek
Day 1 of 3 of the WaterAid Boat Raise. Our staff preparing to undergo their share of the 37 mile boat ride from Cleeve to Bray along the River Thames to raise money for
@WaterAidUK
! 🚣♀️💧☀️
Our employees donated over 100
#Easter
eggs (and some cuddly toys) to The Children's Trust in Tadworth for the children to have a fantastic Easter weekend!
@Childrens_Trust
#HappyEaster
It's
#InternationalWomensDay
and we're celebrating our incredible women at SES Water. We're proud of the women in our Company who strive to ensure we support our customers and the environment every day.
#BreakTheBias
On Friday, we had a great day with the
@wildlifeaid
Foundation. As part of our partnership, our colleagues have opportunities to volunteer as part of our Give-A-Day scheme.
Happy International Women in Engineering Day! Sian Evans, Lead Network Strategy Analyst shares what it’s like being a woman working in the industry and why more young women should take up STEM subjects at school.
#INWED20
#ShapeTheWorld
Reigate bursts latest: Repair work at Dovers Green Rd & Sandcross Lane has been complex but we're pleased to say we expect to fully restore supplies to all affected properties later this evening. We're so sorry & really appreciate your patience today
Running on tap water! We're delighted to announce we've partnered with
@runreigate
as the official water provider at this year's event on 19 Sept in Priory Park. Together we'll save 24,000 plastic bottles from being given out on the day. Read more here:
For 1 in 10 people around the world, a drink of water isn't as simple as turning on a tap. They have no choice but to make long, tiring, and often dangerous journeys for water. We’re taking part in
#BucketBrigade2019
with 4 other water companies to support
@WaterAidUK
's work
On average we distribute 160 million litres of water a day but in the spring and summer months this can increase to 260 million litres! If you turn the tap off when brushing your teeth you save around six litres of water every minute. Celebrating
#WorldWaterDay
!
What a lovely sunny
#MondayMorning
- perfect for generating electricity! The new solar panels at our Redhill office have been installed at just the right time - they've already provided 320kWh and in the summer that will rise to 25% of all electricity we use on site!
We will be attending the
@ecofair22
at Carshalton Park later this month with our team of eco friendly water warriors. Come and visit us to learn how you can make a difference through our handy water saving gadgets.
#ecofair22
#everydropcounts
#seswater
#ecolocal
Do big football matches affect water usage? Most definitely! Look at last night's usage in the Epsom and Worcester Park areas - it's very clear when the ball was in play and then when everyone put the kettle on and went to the toilet!
#Euro2021
@The_PlugSeeker
@NissanEV_UK
Did you happen to catch its name? If it wasn't Usain it might have been Spark Zuckerberg, Charge Simpson or even Mo Farah Day?!
Our customers need us now more than ever. We've joined people across the country with rainbows in their windows to spread cheer. It's a simple message: no one needs to worry about their water supply and we'll make sure this will always be the case
#keyworkers
#essentialservice
A little rhyme about saving water at home:
Days are bleak, when you find a leak, you might even let out a little shriek! 😱
Leaky loos & dripping taps waste water & money, contact a
@WatersafeUK
approved plumber so your day remains sunny!
#WaterSavingWeek
#TapChat
With the lowest level of leakage in the UK, we're 1 of the best performing water companies when it comes to leakage. Tackling water lost through leaks is a priority for us and our customers. Find out more about what we're doing and what you can do in this video
#worldwaterlossday
We love water. It's our most precious resource. Which is why we're playing our part to save it wherever we can. Will you play yours?
#ValentinesDay
#water
Plumbers are fountains of knowledge when it comes to saving water & fixing a leak could halve your water bill. It's well worth speaking to a
@WatersafeUK
approved plumber for the best advice. Remember, if we all save a little, we all save a lot.
#WaterSavingWeek
Happy
#AdaLovelaceDay
celebrating
#womeninSTEM
! Fiona is one of our engineers: "Anyone who’s thinking about becoming an engineer (or doesn't know what to do like I didn't!) should look at all the different types of engineers out there - there’s just so much you could do.”
Can you help us beat the Water Myths? Today we've launched a new campaign to help dispel some of the common myths around saving water. Join us and help spread the truth about the importance of saving water! Visit:
#WaterMyths
#EveryDropCounts
@Waterwise
Meet Alan, who has been bird-watching at Bough Beech Reservoir for over 40 years. Follow Alan as he shares a typical day at the reservoir with us. To learn more about our plans to enhance biodiversity in our supply area, visit
Yesterday we supplied more water than on any other day so far this year - over 221 million litres - that's about 44 million litres more than usual for July. We want our customers to enjoy the weather but also use water wisely too. Top tips from
@Waterwise
:
On
@WorldBookDayUK
we’re sharing the animated story of Drop as she goes on her important journey through the water cycle. Huge thanks to our narrator
@LouiseRedknapp
& if you’re a customer and would like a free printed copy of the book please send us a DM
We're key workers so still here 24/7 treating and distributing millions of litres of water to homes, schools, hospitals and businesses every single day - but social distancing of course to put the health of our employees and customers first
#essentialservice
Reigate bursts latest: All supplies are back on but there could be air left in the system leading to water looking cloudy. If this happens to you please have a look at our factsheet on what to do. Sincere apologies again and enjoy the rest of your weekend
Thanks so much for your tweet - it's been a difficult couple of days for everyone but we are so grateful for everyone's patience and the
#Merstham
community pulling together to help us!
@SESWater
@yourhealthstina
Delighted to wake up to fully restored water supply this morning. Was inconvenient but has made me and I imagine many others realise just how much we rely on our water supply and what a valuable commodity it is! Well done to your team.
Looking to improve your water efficiency this year? We’re awarding funds to Tandridge based non-profit organisations to help them with projects linked to saving water. For more information, and to apply for funding, click
☀️In this warm weather you may be thinking of using a hose or sprinkler. But did you know they use enough water to fill 12 baths every hour! Water is precious so it’s worth using a watering can if possible.
Easy ways to save water:
#WatersWorthSaving
Bottled water is available for customers affected by the burst main in
#Merstham
at St Teresa's Church in Weldon Way and at the Portland Drive junction of Malmstone Avenue. Latest here:
Congratulations to our MD Anthony Ferrar who has today been awarded the President's Award by
@WaterAidUK
for his fundraising efforts and voluntary support of the charity to bring clean water, sanitation and good hygiene to people around the world.
Our Head of Corporate Services
@LauraPlumadore
is looking forward to joining the stage to speak about our growing fleet of electric vehicles, as part of our ambition to achieve net zero carbon by 2030. See you there!
#FullyChargedOUTSIDE
🚨We're getting CHARGED UP!🚨Less than TWO DAYS until
#FullyChargedOUTSIDE
! 🔋🔌
Who/What are you going to see first?!
Let us know below! 👇💬
TICKETS SELLING FAST:
It's all sunshine at
@PrideInSurrey
today! If you're out at Priory Park, make sure you stay hydrated with some fresh tap water from our Quenchinator water tank, and stop by to talk about your water service and pick up some free water-saving devices!
If you see us out and about - we're busy 24/7 keeping the taps flowing with high-quality drinking water, so give us a wave👋🏽 Thanks for the shout out
@BBC6Music
@CCfunkandsoul
@OneMinuteBriefs
@swanee888
Very well done James - we had heaps of brilliant entries and it was a tricky decision but we loved your simple idea that focused on a hose which uses sooo much water. Enjoy your well deserved prize :)
We did it! A total of 26 miles with seven employees raising awareness and much needed funds to support those who have to make long, tiring and often dangerous journeys for water. Don’t forget to donate . Over to you
@SEWaterUK
#BucketBrigade2019
@WaterAidUK
Yr 7 assembly delivered by Henrietta from SES Water about Women in Engineering, followed by a workshop. Students had to plan and build a water tower and supply system for a whole town, they had a budget to spend of £10,000.
#year7
@SESWater
We are very pleased to say that the burst main in
#Merstham
has been repaired and water supplies have been restored to all affected properties. Customers may notice that their water is discoloured which is not unusual after a burst. More advice here:
Around 60% of the water we supply our customers is abstracted from underground chalk aquifers, fed by chalk streams such as the River Wandle. We work closely with
@SE_Rivers_Trust
to ensure careful management of the wildlife that lives along our rivers.
#WaterSavingWeek
On Wed, 28 Feb, we’re teaming up with our partners at
@wildlifeaid
for a litter picking event in Leatherhead. Our volunteers are also raising funds in support of WAF’s mission. All proceeds will support their new Wildlife Aid Centre. To contribute, visit:
UPDATE: The burst water main on Sutton High Street (SM1 1LD) has now been repaired and water supply has been restored in the area. Thank you for your patience while our team worked on the repair, we are sorry for the disruption caused.
Water use is soaring - hosepipes use as much water in an hour as a family of 6 uses in a day. Let your lawn go brown - it'll soon bounce back when it rains (& we promise this is the same patch of grass as we took the photo ourselves!) More tips:
UPDATE: Traffic management systems are now in place around the burst water main on Sutton High Street (SM1 1LD). Bottled water is also available on site. Our team is working hard to repair the pipe and we will continue to provide updates.
We're very sorry that our website went down tonight but it is now back up and running and the latest information on the Oxted area boil water notice is available here:
Today we've launched our new campaign 'Meet the water heroes' - a chance for you to find out more about our people and the great work they do behind the scenes. First up is Erika White, one of our Leakage Detection Technicians. Read Erika's story at:
Just a few more days to go for those doing dry January - good luck! In contrast we're pleased it's been a wet month as our Bough Beech reservoir is now 100% full and our groundwater resources are above average for this time of year. Puts us in good stead ahead of the Spring!
Rest in peace Your Majesty. Our thoughts are with the Royal Family at this sad time. As a mark of our respect, SES Water will cease tweeting/posting during this period of national mourning, unless in an emergency.
It's
#WaterSavingWeek
, an annual event from
@Waterwise
to raise awareness around the importance of using water wisely. 💧
This week, we'll be sharing tips & tricks on how to use less water in your day-to-day life.
Find out more here 👉🏽
Today is World Environment Day and the theme this year is 'Celebrate Biodiversity'. Our educational website 'Flow Zone' provides plenty of activities for children to learn all about the importance of biodiversity and ecosystems. Visit:
#WorldEnvironmentDay
We’re proud to announce our partnership with the
@TheLRFoundation
, which raises awareness of the symptoms of depression and mental health challenges, especially in young adults. We're excited to work more closely with Jenny and her team. Learn more:
You may not receive gold or frankincense this
#Christmas
, however Alison Myrrh-phy is the gift that keeps on giving with water saving devices on offer and useful tips on how much water you use on a daily basis! Find out more here ➡️
@AquaSaveAlison
We're putting up to an extra 50 million litres into supply most days...that's enough for around 300,000 more people😲even little changes to what you do can make a big difference
#EveryDropCounts
After the driest May ever, demand for
#water
is very high. Please think carefully about the water you use. This will help ease demand at peak times.
#UseWaterWisely
#June1st
There are steps everyone can take:
Today the water industry has launched the world's first sector-wide plan to deliver net zero carbon by 2030 and we are proud to be supporting. Find out more about the routemap at and watch how we are playing our part at
#netzero
Good news for customers affected by the burst in Stoneleigh - we're now refilling the pipe & expect supplies to return to normal by 11.30pm. Bottled water is available until 10.45pm. We're really sorry about this disruption to your weekend. Latest info:
It's the little things that count! Our teams are working so hard to keep up with record demand for water so this message from some of our younger supporters could not have come at a better time and will really make them smile 😊
#thankyouall
#everydayheroes
We're here to help if you're struggling with your bill. Apply for a payment holiday so you pay nothing for 3 months & after that you're automatically enrolled for 9 months onto our Water Support Scheme which provides a 50% discount:
We’re delighted to announce our new partnership with
@PrideInSurrey
.On 9 Sept, we’ll be at the Pride In Surrey event with our Quenchinator water tank, providing fresh water to participants. We look forward to seeing everyone at this fantastic event:
Did you know domestic households use more water than businesses? During the pandemic, household water use has increased further as we've all been spending more time at home, so it's really important we all play our part in saving water where we can.
#Watermyths
#Everydropcounts
Our water resources are currently in good shape and we have no water restrictions in place across our network. However, with the warmer weather, we’re asking customers to keep using water wisely. Please visit our website for water saving tips:
We’ll be at the
@prideinsurrey
Expo this week, with free water-saving devices and more information about our Water Support schemes. Can’t make it? Visit to learn more about our Water Support schemes and how to check if you qualify.
🌿Gardening tip! By watering your plants at cooler times of the day your plants will retain more moisture so won't need watering as much.
💦Discover more tips to save water in the garden:
#WatersWorthSaving
#WWS22
Today we're proud to have launched our routemap to achieving net zero operational carbon emissions by 2030. The plan sets out our ambitions to reduce annual emissions by 2,411 tonnes by the end of the decade. Read the full plan here:
#NetZero
We have one of the lowest leakage records in the UK but we want to go further! So we've teamed up with
@VodafoneBizUK
to implement new technology to revolutionise leak detection and prevention
🌍
#WorldEnvironmentDay2020
🌍
In the UK alone, it is estimated that on average 3 billion litres of water is lost to leaks everyday. We’re working with
@SESWater
to revolutionise how water leaks are detected and prevented.
#WorldEnvironmentDay2020
Today is Earth Day and to mark it we are announcing all of our new company cars will be electric or plug-in hybrid vehicles. We are committed to helping the industry achieve net zero carbon emissions by 2030. Read more at:
⏱️It’s the final countdown⏱️
Jez and Matt are on their bikes for the last leg of our 26-mile journey across our supply area for the 2nd week of
#BucketBrigade2019
@WaterAidUK
fundraiser in solidarity with those who have no choice but to walk miles for a drink of water
We're so sorry but water is not back on in
#Merstham
this morning. We're still on site trying to fix the burst but it's a complicated job. For the latest info inc bottled water locations please check our website:
We’re thrilled to have collected our gold RoSPA award for health and safety tonight. It’s great to be recognised for the wonderful work we’re doing to look after our colleagues.
#RoSPA
#awards
#healthandsafety