MoonPay Support @MoonPaySupport Twitter profile

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MoonPay Support

3 years

The official channel for @MoonPay customer support. DM us for account and transaction assistance. Do not post private info publicly 🔐

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MoonPay Support

@MoonPaySupport

3 years

We’re experiencing delays on some main exchanges and expect the issue to be resolved within the next few hours. Affected customers will receive an email with instructions on how to proceed. Our support team may take some time but we will reply to all inquiries. Many thanks.

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MoonPay Support

@MoonPaySupport

2 years

⏰ Reminder that this is the only official channel for @moonpay customer support. Kindly DM @MoonPaySupport for account and transaction assistance. Never share private info publicly. 🔐

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MoonPay Support

@MoonPaySupport

3 years

@MattJoseph @MoonPayHQ @getMaiar @ElrondNetwork Hi Matt, thanks for reaching out. Kindly DM us so we can look into why you are unable to buy. Many thanks.

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MoonPay Support

@MoonPaySupport

2 years

@Ashlee24958415 @PormPNV @TrustWallet @moonpay Hi, send us a Dm to get support.

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MoonPay Support

@MoonPaySupport

2 years

@amli_art We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and your Order ID. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

2 years

@moonpay You can find more about our supported payment methods in this article:

MoonPay’s supported payment methods

Explore the payment methods supported by MoonPay for purchasing cryptocurrencies, including credit cards, bank transfers, and digital wallets.

support.moonpay.com

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MoonPay Support

@MoonPaySupport

3 years

@ZZevre Hi there, thanks for reaching out. Kindly DM us with your registered email address or transaction ID, so that we can look into your case. Many thanks.

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MoonPay Support

@MoonPaySupport

3 months

@kanman77 @TheRealDrip2Rip Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

3 months

@Blaz3rDotSol @Chase @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist if you have any MoonPay-related queries. Thank you!

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MoonPay Support

@MoonPaySupport

2 years

@moonpay Hi there, You may go to this link to log in and yes, you can use our services in Nigeria. Please DM us for any further support :)

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MoonPay Support

@MoonPaySupport

3 years

@antdog05 @MoonPayHQ Hi there, thanks for reaching out!👋 Kindly DM us with your transaction ID so we can assist you with your purchase. Many thanks.

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MoonPay Support

@MoonPaySupport

3 years

@ThatTeslaGuy710 @moonpay Currently, ETH (Polygon), is under maintenance, as soon as this has finished it will appear as available on our website for purchase!

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MoonPay Support

@MoonPaySupport

2 years

@Jaydon_dm @SpaceRiders_NFT @moonpay @opensea_support Hi there, thanks for reaching out. We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

10 months

@LavoratoDante @moonpay Hi there! We're sorry you've experienced difficulties with MoonPay. Kindly submit a form at using your registered email address so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

2 years

@PormPNV @moonpay @MetaMask @TrustWallet Hi there, kindly refer to the emails we had before as we have well-addressed your queries in the email. Thank you.

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MoonPay Support

@MoonPaySupport

2 years

@Ethernetexplora @moonpay @Ohh_Mr_Silver @cryptoyani_nft @DomainDegen @JohanPoyhonen @dontgetdashed @AleksosNFT @uddomains @MrCryptodomain @koenaaa123 @Domainclubx Hi there, thanks for your patience. So that our team can look into your case, kindly submit a support ticket here: Please let us know if you have any additional questions. Many thanks, MoonPay Support

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MoonPay Support

@MoonPaySupport

3 years

@AlvaroJuarezAgu @MoonPayHQ Hi Alvaro, thanks for reaching out. Kindly send us a DM so we can assist you with your purchase. Many thanks!

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MoonPay Support

@MoonPaySupport

4 months

@Reck256741 @moonpay Hi there, please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

2 years

@Muhamma00287401 @PormPNV @moonpay @MetaMask @TrustWallet Hi there, So that our team can look into your case, kindly submit a support ticket here: with these details at your earliest convenience so we can help you quicker. Many thanks, MoonPay Support

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MoonPay Support

@MoonPaySupport

4 months

@Non_Dirmelo_ We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

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MoonPay Support

@MoonPaySupport

3 years

@0xOoZz @MoonPayHQ Hi there, thanks for reaching out. A transaction of this volume made directly in your Phantom wallet will have 0% processing fees, with a ~$2 network fee. If you're seeing something different from this screenshot, kindly DM us for assistance 🤝

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MoonPay Support

@MoonPaySupport

5 months

@dystopian_20 @moonpay @BELLYtheHEXICAN @CryptoCoffee369 @Hexologist31 @mushypulsehex @HexPleb @HexStinna Hi there, we're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 months

@thepoliticianuk @brian_armstrong @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

3 years

@rizesque @MoonPayHQ We already do 🤝

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MoonPay Support

@MoonPaySupport

6 months

@naxno_io @tweaterdotdk @vinibarbosabr Hi there, Nano is currently unavailable due to ongoing maintenance. This should be resolved shortly, thank you for your patience!

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MoonPay Support

@MoonPaySupport

11 months

@Crypto_Cristi @MetaMask @moonpay Thank you! Upon checking, our team has already responded and requested for further assistance regarding your concern. Rest assured that once we receive an update on our end, we will be informing you through email thread #1192316

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MoonPay Support

@MoonPaySupport

11 months

@sheerasyaz Hi there, just a kind reminder, please do not share any personal information online. We're sorry you've experienced difficulties with MoonPay. Kindly submit a form on using your registered email address so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

6 months

@naxno_io @tweaterdotdk @vinibarbosabr Hi there, should you need to contact MoonPay, you may send us a DM, or you can go to . We will be glad to assist you!

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MoonPay Support

@MoonPaySupport

2 years

@2freshajax @monica_sadudee @MarketWatch @opensea @lilbaby4PF @Giannis_An34 @RecordingAcad @Polo_Capalot @KwestaDaKAR Hi there, Thank you for reaching out- could you please explain in a different way and provide us with more details about your query so that we could help you further?

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MoonPay Support

@MoonPaySupport

3 years

@speeeeoorrrts @MoonPayHQ Hi there, thanks for reaching out!👋 Kindly DM us with your transaction ID so we can assist you with your purchase. Many thanks.

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MoonPay Support

@MoonPaySupport

5 months

@loudminorityrad @isotowright @moonpay @vfaramond @TrustWallet @ClearJunction Hi there! Please note that we are continuously looking into your case and we will get back to you via email as soon as we can. Thank you for your patience and we apologize for any inconvenience this may have caused you.

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MoonPay Support

@MoonPaySupport

3 years

@Moorhead_ACRRA @MoonPayHQ Hi Shelley, kindly DM us so we can assist you with your account setup. Many thanks.

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MoonPay Support

@MoonPaySupport

6 months

@loudminorityrad @isotowright @moonpay @vfaramond @TrustWallet Hey there! Just a quick heads up – we've sorted everything out and emailed you the resolution. Your orders have been refunded!

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MoonPay Support

@MoonPaySupport

5 months

@SkyhookMike03 We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

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MoonPay Support

@MoonPaySupport

2 years

@fallenflowerLLC @moonpay Hi there, we have informed some of our users via email our compliance team's decision to block certain regions affected by the ongoing conflict; we will make an announcement regarding this decision in the near future. Thank you for bringing this to our attention.

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MoonPay Support

@MoonPaySupport

1 year

@oleg_fem @Mota14pt @SweatEconomy @moonpay Apologies for the inconvenience this may have caused, a fix has been issued and we are live again.

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MoonPay Support

@MoonPaySupport

3 months

@hackprono @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

9 months

@moonpay @ColizoMedia Apologies for any delays! We go through the DMs in the order that they are received and we've already replied to your DM. Thank you for your patience!

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MoonPay Support

@MoonPaySupport

1 year

@mogdailycrypto @kingjimmyc @moonpay Hi there, if you have submitted a ticket, please share with us your ticket number, thank you.

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MoonPay Support

@MoonPaySupport

2 years

@2freshajax @MarketWatch @opensea @lilbaby4PF Hi there, Thanks for reaching out! We'd love to offer you some further assistance regarding your query. So that our team can look into your case, kindly submit a support ticket here: …

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MoonPay Support

@MoonPaySupport

5 months

@yodascroda Hi there, feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

5 months

@RedefineRentals @moonpay Hello! We've responded to your DM and email. Rest assured, once we have an update, we'll reach out to you via email. Thanks for your patience!

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MoonPay Support

@MoonPaySupport

24 days

@Yud0kunaa @BitCamX Hi there! Feel free to DM us with your registered email address and Order ID if you have any inquiries so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

1 year

@NohrPhillip @FrankieHollyw10 @moonpay @safemoon Hi! We're truly sorry to hear that you've been experiencing difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can!

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MoonPay Support

@MoonPaySupport

3 months

@KryptoKenneth @moonpay @Lewsiphur Hi there! Feel free to DM us with your registered email address and Order ID if you have any inquiries so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

7 months

@ErijonMisini @phantom We would love you to try our service! If you have experienced any issues in the past, please share a description and your registered email via DM. Thank you!

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MoonPay Support

@MoonPaySupport

1 year

@mutisyastevoh @SweatEconomy @moonpay Hi there, we accept most major credit cards, including Visa and Mastercard: Your bank may have its own terms of use for cards, and it may choose to decline your transaction.

MoonPay’s supported payment methods

Explore the payment methods supported by MoonPay for purchasing cryptocurrencies, including credit cards, bank transfers, and digital wallets.

support.moonpay.com

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MoonPay Support

@MoonPaySupport

3 years

@BFLeipzig @MoonPayHQ Hi there, thanks for reaching out!👋 Kindly DM us with your transaction ID so we can assist you with your purchase. Many thanks.

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MoonPay Support

@MoonPaySupport

2 years

@RhiLovesK @MetaMask @TrustWallet @moonpay We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 months

@3jaw We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

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MoonPay Support

@MoonPaySupport

8 months

@lubiusa11 @moonpay Hello! We're sorry to hear that you've been experiencing difficulties. Please help us by submitting a ticket here: Once you have done this, please share your case number so that our Support Team can follow up on it.

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MoonPay Support

@MoonPaySupport

3 years

@SafemoonSalty1 @MoonPayHQ Hey there, we currently have support in Louisiana for many assets! You can view the full list here

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MoonPay Support

@MoonPaySupport

3 years

@DGLaity @MoonPayHQ Hi Dorothy, thanks for reaching out. MoonPay will never call out of the blue like this scammer has done. Thank you for reporting the incident and bringing this to our attention.

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MoonPay Support

@MoonPaySupport

3 years

@CryptoKdot @MoonPayHQ Hi there, thanks for reaching out. We're sorry you've had difficulties with MoonPay. Kindly send us a DM so a member of our support team can look into your transaction. Be sure to include your registered email address.

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MoonPay Support

@MoonPaySupport

2 years

@emekaugbah Hi there, Thanks for reaching out. Yes, Nigeria is one of the supported countries. We accept most major credit cards, including Visa and Mastercard. Also, we accept some debit cards that are prepaid or virtual, including Apple Pay. Please see : ...

MoonPay’s supported payment methods

Explore the payment methods supported by MoonPay for purchasing cryptocurrencies, including credit cards, bank transfers, and digital wallets.

support.moonpay.com

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MoonPay Support

@MoonPaySupport

3 months

@LindsUnfiltered @moonpay @BitPay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist if you have any MoonPay-related queries. Thank you!

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MoonPay Support

@MoonPaySupport

1 year

@moonpay @isioma_raymond Hi! Sorry to hear about that, please DM us your registered email address and a description of your issue, our Support Team will get back to you.

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MoonPay Support

@MoonPaySupport

3 years

@hillcitymusic @MoonPayHQ Hi there, thanks for reaching out. We're sorry you've experienced difficulties with MoonPay. Please DM us with a description of your issue. A member of our team will be able to assist you with your transaction. Many thanks.

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MoonPay Support

@MoonPaySupport

3 months

@TbhItsKay @MrZackMorris Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

4 months

@moonpay @TaannyT @TaannyT Hi there, please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 years

@JasonToevs @BowTiedOolongo @MoonPayHQ Hi Jason, thanks for reaching out! 👋 Kindly DM us for assistance

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MoonPay Support

@MoonPaySupport

3 years

@YodaB420 @MoonPayHQ @safemoon Hi there, thanks for reaching out. We're sorry you've had difficulties with MoonPay. Kindly send us a DM so a member of our support team can look into your transaction. Be sure to include your registered email address.

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MoonPay Support

@MoonPaySupport

3 months

@petermazzocco @Uniswap Hi there, we're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 months

@SoldTheLow @soraresupport Hi there, feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

3 years

@moonpay Hi there, Thanks for reaching out. We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

2 years

@bpresles @Ledger_Support We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

1 year

@fr0gbtc @moonpay @nftnow @ensdomains We understand how frustrating this can be and we apologize for the waiting times, once we have an update on your case we will get back to your DM! Thank you for your patience.

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MoonPay Support

@MoonPaySupport

3 months

@KelsonReginald We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

0

MoonPay Support

@MoonPaySupport

3 years

@IMKICHEN @Ambedo_Bass @MoonPayHQ Hi there, thanks for reaching out. The 0% fees are for purchases directly in your Phantom wallet. If you're still experiencing this issue, kindly DM us for assistance.

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MoonPay Support

@MoonPaySupport

2 years

@marcelo_xyz @niftygateway @opensea @coinbase Hi there, So that our team can look into your case, kindly submit a support ticket here: Many thanks, MoonPay Support

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MoonPay Support

@MoonPaySupport

3 years

@oneofficial @MoonPayHQ @orlanditoboxing Hi Richard and Orlandito 👋 Kindly DM us so we can assist you with the account in question.

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MoonPay Support

@MoonPaySupport

2 months

@brandplate @TateTheTalisman Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

3 years

@MoonPaySupport @AzurinMiguel We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

6 months

@Haspilee @QeeetZr @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

4 months

@Eric59043985685 @exodus_io @Hesolazy @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you.

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MoonPay Support

@MoonPaySupport

2 years

@2freshajax @MarketWatch @opensea @lilbaby4PF Hi there, Thanks for reaching out. We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 years

@MoonPaySupport We are currently dealing with a high number of request, as soon as one of our agents becomes available, we will make sure to get back to you.

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MoonPay Support

@MoonPaySupport

8 months

@667ngt Hi Eliott! We have replied to your DM, and you may get back to us with the information that has been requested to continue with the support. Thank you!

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MoonPay Support

@MoonPaySupport

2 years

@sera55390287 @PormPNV @TrustWallet @moonpay We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

6 months

@Haspilee @QeeetZr @moonpay Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

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MoonPay Support

@MoonPaySupport

2 years

@KnifeNft @moonpay @ethereum @MuseumModernArt @therealkingship @Hit_Boy @fauntleroy Hi! Unfortunately, we do not currently offer service to residents of NY state. You can check back with us for updates and announcements when we add coverage.

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MoonPay Support

@MoonPaySupport

6 months

@MHeinao @moonpay We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

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MoonPay Support

@MoonPaySupport

3 years

@nisreenmandvi @matchaxyz @MoonPayHQ Hi there, thanks for reaching out! You can find our purchase limits for all payment types here

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MoonPay Support

@MoonPaySupport

2 years

@SintexGMT @moonpay @cryptocom Yes, so we can provide you specific information about your account, please either DM us or send us a support ticket through your account.

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MoonPay Support

@MoonPaySupport

2 years

@kahuna_phil @moonpay We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

2 months

@unknwn0x @Metallica @MoonPaySecurity Hi there, , we appreciate the reach out! Please note that MoonPay does NOT support $METAL on Solana. For security, we suggest checking out only our official MoonPay pages for any news regarding our services.

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MoonPay Support

@MoonPaySupport

5 months

@ET_Phone_OMI @CHUCK_on_Base Hi there! Feel free to DM us with your registered email address and Order ID so our support team can assist. Thank you!

0

MoonPay Support

@MoonPaySupport

6 months

@masqurave @moonpay @yellowcard_app @paga @chippercashapp Hi, we're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

3 months

@cosmas_emejen Hi there! If you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

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MoonPay Support

@MoonPaySupport

3 years

@teeprofit @moonpay @opensea We have replied to your DM's with the information on your transactions, you may check your inbox!

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MoonPay Support

@MoonPaySupport

2 years

@Trustwallet_vs @PormPNV @TrustWallet @moonpay Hi OFFICIAL, Unfortunately, we have recently experienced a technical issue from one of our main liquidity partners, this has caused a queue of orders to become stuck and we are working through these as fast as possible right now. We will give you an update once this issue ha...

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MoonPay Support

@MoonPaySupport

1 year

@moonpay Hi there, Thanks for reaching out. We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

6 months

@majornft @moonpay @Niftys Hi there, should you need to contact MoonPay, you may send us a DM, or you can go to . We will be glad to assist you!

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MoonPay Support

@MoonPaySupport

1 year

@hasan__08 @MetaMask Hi there, again, please disregard these replies as they are most likely scam attempts. Again, please DM us your email address and we will gladly assist you.

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MoonPay Support

@MoonPaySupport

7 months

@piggivalente @moonpay Sorry to hear about this, we can help you if you are trying to send funds from a MoonPay account. Could you please DM us your registered email address and further details about your transaction?

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MoonPay Support

@MoonPaySupport

3 years

@JoshuaLeeT Hello, we have replied to your most recent DM with the corresponding information regarding your inquiry, please refer to your inbox at your earliest convenience.

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MoonPay Support

@MoonPaySupport

2 years

@3fiRackz @moonpay We've sent you a response on your DM. Thank you for the follow-up.

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MoonPay Support

@MoonPaySupport

1 year

@Mota14pt @moonpay @SweatEconomy @oleg_fem We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.

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MoonPay Support

@MoonPaySupport

2 years

@DinkarChoudh @Trustwallet_vs @PormPNV @TrustWallet @moonpay Hi, if you need support, please send us a DM and we will support you.

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