@Airbnb
won't refund service fee when renter and owner agree to cancel reservation due to
#COVID
ー19 - tone deaf and insensitive. Trying to keep their money at all costs. Last time I use this platform...
Want to thank
@Airbnb
for taking the time to response and make this right. While this time isn’t easy, they took the time to review the situation and do what was right and issue a full refund. I’ll continue to keep my loyalty to a company that gets it - especially in these times