@tiredcroissant
Hi crackhead 🙏 , we are terribly sorry, such situation should not happened to you 😢 but worry not as we'll assist you to check on this. Can you DM to us your registered phone number and E-mail as well as the Booking ID so we can check with the relevant team.
@exmnexmnmn
Order di dalam seal bag, dan diberikan terus kepada rider oleh pihak StarBucks. Rider tidak dibenarkan di dalam premis untuk pengetahuan anda dan perlu tunggu diluar sementara pihak starbucks sediakan.
@zeenizm
If you had to cancel because your driver was not moving and was uncontactable, you may use the “Driver Was Uncontactable” cancellation reason. Drivers would be monitored automatically and appropriate actions willl be taken. - Jerry
Kepada semua rider di luar sana: ketika ini rakyat memerlukan anda lebih daripada sebelumnya. Terima kasih atas pengorbanan dan khidmat anda pada saat yang mencabar ini. Jom bersama membantu, mengatasi situasi ini dan ayuh kita
#RideItOutBersama
.
@exmnexmnmn
Maaf ye tetapi berdasarkan gambar tu, bekas minuman untuk air di bawah memang hanya 2 minuman sahaja. Plus, setiap order, packaging telah di seal. Memandangkan dah report melalui help centre, jangan risau, team in charge akan bantu anda. Terima kasih.
@alhkm_azmn
Banyak pilihannya untuk gula gula. Abang Grab ini sangat bertimbang rasa & penyayang.
#TQAbangGrab
Adakah Abang Grab ni single? Tanya saja untuk kawan.
@perdanamentari
Hai Pak Ngah 😊, terima kasih kerana support GrabFood 🙏, kami ada sesuatu untuk Pak Ngah, nak tau tak apa surprise tu, meh DM kami no telefon dan Email, nanti kami bgtau 😎👍
@alfiezik
@firdyfire
Definitely! We have actually spoken to him earlier this morning and will not let him go unrewarded for sure. Thank you for sharing! 💚
@amirarasyidahh
Terima kasih abang GrabFood kerana berusaha menyelamatkan sebuah nyawa walau sekecil manapun ia tetap BESAR di sisi Allah. Semoga anda dilindungi selalu. Aamiin! 💚💚
Grab Official Statement
Following a viral incident of a Grab delivery-partner who was suspended after an altercation at a petrol station in Johor, we would like to clarify this matter. For more details, please read our full statement attached
@akuikmalhanif
Hi Ikmal, jangan risau ye sebab rider telah contact kami selepas mengalami eksiden. Kami akan followup dengan rider dan memberi bantuan untuk insurance claim. Semoga abang rider yang hantar order Texas Chicken ni cepat sembuh 🙏🏻
With regards to the announcement by our Prime Minister's on COVID-19, rest assured that ALL our services: GrabFood, GrabMart, Transport & GrabExpress -will operate as usual. We remain committed to supporting our community as we go through this tough time together as a nation. 1/2
@SMaswan
Thanks for the information. Yes, our safety team has already being informed and the driver is currently under close investigation for further actions. Thanks!
@schxnht
Mune, maaf atas apa yang berlaku namun boleh saya tahu sekiranya sudah report di Help Center in the app? Jika sudah, boleh DM kami nombor telefon dan booking number untuk ride tersebut untuk kami semak status report yang dihantar di Help Center? Terima kasih! 🙏
@seriovslydot
Hi there! Kindly note that actions are already taken towards this driver for his unacceptable behaviour. Thanks for your concern on this 🙏
@MeraNaamZarl
Thank you for taking a ride with us! Glad that you have enjoyed the ride and yes in Grab we strongly support the OKU community and we are all about
#womenempowerment
:)
@isaidfuckno
Assalamualaikum, Pisha.. Boleh bantu kami untuk bantu anda dengan DM kami details booking ID dan boleh kami tahu waktu yang sesuai untuk kami hubungi cik untuk keterangan lanjut? Boleh kami tahu, cik dah hantar laporan polis di bahagian Safety kami tak sebelum ini? Terima kasih.
@rantspac3
@cek_suhana
Hi. Kami meminta maaf di atas kelakuan rider tersebut. Jgn risau, perkara ini akan di share dengan relevant team utk mereka mengambil tindakan selanjutnya. Para riders aware bahawa tindakan tegas akan dikenakan sekiranya mereka share details booking users.
@keemmazni
Maaf Keem! Mohon DM kami mobile number berdaftar dan email address untuk kami locate akaun Keem dahulu dan tindakan susulan yang perlu. _ betty
@MizanSamsudin
Hi Mizan, we are truly sorry that this happened to one of your family members. We got your reports (via Twitter and email) and the team will work closely with the authorities on this. As of now the driver has been temporarily suspended as well while we get to the bottom of this.
@_ponny96
Thank you for sharing this. The team is aware of this & will investigate this closely with the authorities once we have gotten the source & report on this. And if you have any info as well, do share it with the police immediately for further investigation. Thank you &
#staysafe
.
@hannahhmdn
Oh my! 😫 I am sorry that the merchant has not checked on this properly during the food preparation! Please DM us the mobile number and booking number and we will have this checked. Thanks! -Zela
@diyahensem__
Alamak! Maaf rider kami deliver order tak ikut alamat yang dibagi dalam order cik 😓 Ini tak sepatutnya berlaku. Adakah cik dapat cari makanan tersebut? Jika perlukan bantuan, sila DM dan kami akan tolong cik buat semakan lanjut 🙏
@sinowicked
We are sorry to hear this Michi 😥 We will follow up on this and rest assured that necessary action will be taken. This is unacceptable and we have forwarded the driver details to our disciplinary team. Once again, we apologize for this bad experience in this booking 🙏
@kptanb
That decision should be made by the police. Not us, unfortunately. But please be rest assured that we have supplied all the information needed to the police to further investigate this case. Thanks again for all your concern. 🙏🙏
@MHBQi
@AkeemSharyzal
Hi there. Thank you for sharing your concern with us, as per check, the matter has been reported and the investigation is ongoing, hope this clarifies.- Saveen
@Being_Me_Sara
Hi there, thanks for sharing this post with us 🙏️ Our team is finding for the uncle's details through the original post and also have messaged the TikTok account holder on this, once we get hold of the details then we will proceed from our end to find the uncl...
We’re excited to share that Uber will be joining Grab in Malaysia and across Southeast Asia. We can’t wait to better serve our millions of riders, driver-partners and communities, as one. Find out more about how we're serving you better at
@TheSoloRiderMY
@AkeemSharyzal
Hai! Sekiranya driver itu mendapati penumpang telah menyebabkan kerosakan pada kereta dalam waktu booking, driver perlu claim dari e-hailing insurance beliau di sini:
@bytebot
The dedicated halal fleet is to cater to brands that have certified halal license to assure that their standards are maintained. So we actually receive applications for all riders without discrimination of race and religion.
@khairidzwan
Hi Khairul, maaf berkenaan issue ini dengan driver kami 😓 Cancellation ini telah diremark dalam account driver tersebut sebab driver yg ada cancellation tinggi akan disuspend untuk tindakan selanjutnya. 🙏 -Nash
@pedoqpop
Hi guys, ni bukan scam, salah info tadi 😞 Sorry there has been a miscommunication between our team earlier. Just to clarify once more, as of now both Lazada & Shopee do not have GrabPay wallet payment method, Maaf all.🥺
@suanie
Hehe maybe the driver was confused and wanted to double-check with you. Well it happens Suanie haha, enjoy your meal ya! 😉🙏
#staysafe
#layanjer
@imranfaisal_
@swattaxJournal
Hi. Thank you for bringing this to our attention. The team is aware of this and the case is currently under investigation. As for now, the said driver has been suspended for investigation. Rest assured that further action will be done once the investigation has been concluded.
@SyedAkramin
Hi all! We wanted to assure you all that we're aware of this issue. We received various feedback and the teams had to do their due diligence to look into the matter. We are happy to say that we have reinstated him and we thanks for all the support for him. Hope this clarifies! 🙏
@KajimSharibi
Hi there, thanks for your concern for this matter. Currently this case is being investigated by the authority along with us. So do not worry, we will definitely take care of our riders' well being as their safety is indeed important to us. Thanks!
@electricalajim
Terima kasih dari pihak kami atas kemurahan hati anda untuk temani pakcik tersebut. Kami harap pakcik tersebut sampai dalam keadaan yang selamat. Kami juga doakan rezeki anda dan pakcik tersebut dipermudahkan dan dimurahkan. 🙏 👍
@CikTeh5
Starting 7th April 2021, the processing fee of RM1.06 is applied (after tax) per delivery order and this is applicable across all their delivery platform, including McDelivery. This RM1.06 fee goes to McDonald's directly. Hope this clarifies.
@fatinalya__
Thanks for your concern on this issue in which it has been highlighted to us for further action. Please be rest assured that this issue is now under investigation held by Grab with the co-operation from the authority.
@hunnynajb
Oh no! 😥 Can you DM us your phone number and email address registered, so that we can investigate on this? So sorry for the inappropriate behavior from driver 🙏
@theeba01
Hey there, thanks for your kind thoughts for our Abang riders☺️🙏🏻Your action has inspired us in the Social team to do the same and we ordered some bazaar food for him to eat his family too 💚
#RideItOutBersama
#PayItForward
whoops *eat with
@syhnbrhm
Ala kesiannya baby 🥺 Cik boleh share remark dekat app ya, nanti team kami akan tolong kongsikan feedback ni terus kepada pihak driver kami 🙏🏻
@syamilazizaN_
Tidak perlu berterima kasih pada kami. Kami hanya sekadar membuka jalan bagi semua lapisan umur peluang mencari nafkah, lebih lebih lagi keadaan dalam fasa pemulihan pandemik ini. Bukan satu perkara yang mudah untuk berdiri dengan kaki sendiri. Min tabik pakcik ni.
@anies1995
Thank you for your feedback on the feature improvement. We appreciate you bringing this to our attention and and we will share this with the relevant team to be reviewed and for possible near future implementations.
@Magnafiq
Hi, we appreciate your concern on the matter, Grab does not condone such behavior by our Rider & all the evidence have been shared with the team in-charge for further probing, Grab have stringent system in place where disciplinary actions will be taken accordingly, thank you.
@FLjasmy
Thank you for sharing this heart-touching picture, memang tidak akan rugi orang-orang yang memudahkan jalan hidup sebagai makhluk Allah yang lain lebih-lebih lagi sesama manusia. Thank you to our dear delivery-partners and customers like you, for the continuous support. :)
@kakakkacak
@nanmanjoi8715
Kami juga dah bertanyakan di laman sosial sekiranya ada sesiapa yang mengetahui nombor plate motor rider tersebut untuk kami berikan sesuatu sebagai tanda penghargaan. Kalau Han dapat maklumat ini, mohon maklumkan kami ya? Thanks!💚-Zela
@zabrinx
Thanks for your concern on this issue in which it has been highlighted to us for further action. Please be rest assured that this issue is now under investigation held by Grab with the co-operation from the authority.
@rosepetalssssss
Checks based on the plate number, we can confirm that this person is not registered with us. We will however investigate this from our end. Those with further details on this, do kindly DM us.
@nizambakeri
Hai 😊, terima kasih kerana berkongsi "ride experience" yang menarik 👍. Kami ada sesuatu yang menarik juga untuk anda ✨, sila DM kepada kami no telefon dan Email 😎
@neyrashazeyra
HuHu Syahirah.. Bertuah awak dapat driver yang sangat ceria di pagi hari.. Tu lah kan, all it takes just a smile and warm greetings to make someone's day. Betul? 😊 💚💚
@Magnafiq
Sorry that you have encountered this. The best step to take next is for you to provide and upload the video so that further investigation can be taken by the authorities via the MYJPJ app. This way, we can ensure that lawful actions can be taken from their end. 🙏
@nizambakeri
HI Nizam. Thank you for the positive outlook on the precaution taken by the drivers. We would need to try our level best, working hand in hand to combat this pandemic.
#kitajagakita
. 💚
@arshwin_nair
@kalossharon
Thanks for highlighting this Arshwin 🙏 We are aware of this and the mentioned driver identified. Rest assured that we will handle this appropriately from our end.
@yiyieeen
Tenkiu share tips ni! Siap ada steps dan screenshots 😮 Min dah sediakan little gift untuk yiyieeen, cuba DM kami for this little surprise from us 😁
@adrucechin
It is an honour to the brand, and we are proud to know such amazing Malaysians recycling for a good cause. Kudos to Neng!
#GrabFoodIsHonoured
👍👍💚💚
@thatsiameseguy
Hi. From the date the document upload was made, it could take up to 7 working days for it to be updated from our end. Once it is updated and your father's account is reactivated, he will be notified via SMS.