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FanFair Alliance Profile
FanFair Alliance

@FanFairAlliance

3,569
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Uniting fans, artists, music businesses and entrepreneurs against online ticket touting

London, England
Joined July 2012
Don't wanna be here? Send us removal request.
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@FanFairAlliance
FanFair Alliance
5 years
Calling all artists and managers! If you don't want ticket touts exploiting your audience, then please check our new guide. See also the good work by @STARticketing on resale T&Cs.
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@FanFairAlliance
FanFair Alliance
8 days
The ticket touting website viagogo is listing tickets for all @oasis shows - except for Croke Park. Resale of tickets for profit was outlawed in Ireland in 2021. UK audiences deserve similar protections.
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@FanFairAlliance
FanFair Alliance
12 days
Great to see @oasis add these important T&Cs to their upcoming live shows - protecting fans from online touts who operate through websites like viagogo and StubHub. Good luck to everyone logging on to buy tickets this Saturday!
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@FanFairAlliance
FanFair Alliance
7 years
We've published a free 'ten tip' guide to beating the touts when buying tickets. Please download at: #toutsout
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@FanFairAlliance
FanFair Alliance
8 days
If you want to understand viagogo's "business model". This was within 20m of tonight's @oasis pre-sale. A single tout. Listing 80 tickets (which may not exist). Looking to make £200,000. Viagogo has zero checks and balances. They cannot guarantee any tickets.
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@FanFairAlliance
FanFair Alliance
6 years
Two down...
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@FanFairAlliance
FanFair Alliance
8 days
This cannot come soon enough #toutsout
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@FanFairAlliance
FanFair Alliance
8 years
. @viagogo touting @edsheeran @TeenageCancer tickets. This company suffers a moral as well as technical "glitch" #toutsout
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@FanFairAlliance
FanFair Alliance
7 years
Brilliant @musicbizworld interview w/ @StuartCamp . Nails our thoughts about ticket touts
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@FanFairAlliance
FanFair Alliance
7 years
UK anti tout measures come into law. Now vital they're enforced. @FanFairAlliance statement here: #toutsout
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@FanFairAlliance
FanFair Alliance
8 years
Ticket touts are "making a business out of stealing moments away from people" @JackGarratt interviewed by @bbcmusic
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@FanFairAlliance
FanFair Alliance
4 months
Thanks to @KeeleyMP @SharonHodgsonMP @RhonddaBryant and all other MPs who spoke out on behalf of fans. These amendments were simple and pragmatic. Unfortunately, this Government prioritises ticket touts and parasitical resale platforms over the interests of British audiences.
@KeeleyMP
Baroness Keeley of Worsley
4 months
I just spoke in a debate and voted on an amendment which would tackle ticket touts and safeguard fans from the abuse rife in the secondary ticketing market @SharonHodgsonMP @FanFairAlliance
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@FanFairAlliance
FanFair Alliance
1 year
@NME Great news. But please don’t let viagogo sponsor your gig guide.
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@FanFairAlliance
FanFair Alliance
7 years
. @TheWho 's Roger Daltrey letter to @thetimes on ticket touts + @TeenageCancer . Taking advantage of the Trust’s work is immoral #toutsout
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@FanFairAlliance
FanFair Alliance
7 months
The only @liamgallagher + John Squire gig *not* listed on viagogo is the @3olympiatheatre show in Dublin. Because ticket touting is outlawed in Ireland. Unfortunately for UK fans, they have to compete with viagogo's Dubai-based sellers who have been busy hoovering up tickets...
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@FanFairAlliance
FanFair Alliance
7 years
"Ticketmaster's Get Me In service is a disgrace". Mike Skinner calls out tout sites ripping off fans of The Streets
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@FanFairAlliance
FanFair Alliance
6 years
Big developments in the ticket resale market. Which also increases pressure on Viagogo. @FanFairAlliance reaction in @MusicWeek
@MusicWeek
Music Week
6 years
Big news for Monday morning: @TicketmasterUK is shutting down Seatwave and Get Me In! and promising a better deal for fans in the secondary ticketing market
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@FanFairAlliance
FanFair Alliance
7 years
Ticket buyers: beware @viagogo advertising on @Google . They are "official site" of touts, not artists #toutsout
@NatashaC
Natasha Clark
7 years
Google should consider pulling plug on advertising ‘misleading’ secondary ticketing sites like Viagogo, say MPs
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@FanFairAlliance
FanFair Alliance
5 years
We're stoked that @samfendermusic + @od_management will receive the FanFair Alliance Award at this year's @AM_Awards . The actions of artists, managers and promoters are fundamental to stopping rip-off secondary ticketing. Putting principles into practice.
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@FanFairAlliance
FanFair Alliance
6 years
2018 saw major changes in "secondary ticketing". With more to come. Thanks to all who supported @FanFairAlliance - far too many to name, through some are mentioned here: @musicbizworld
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@FanFairAlliance
FanFair Alliance
3 months
Viagogo keep claiming the UK's ticket resale market is "highly regulated". If that was the case, viagogo wouldn't be fraudulently advertising @PaulMcCartney tickets today - that aren't even onsale until tomorrow.
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@FanFairAlliance
FanFair Alliance
5 years
Delighted @FanFairAlliance could contribute evidence to today's @CommonsCMS report on Live Music. Since 2016, there's been huge progress to overhaul "secondary ticketing" and we fully support the Committee's recommendations. Statement here:
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@FanFairAlliance
FanFair Alliance
1 year
"A paid for ad feature for viagogo". Dear @NME , whatever viagogo paid you to run these ridiculous pieces of "content", it wasn't enough...
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@FanFairAlliance
FanFair Alliance
5 years
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@FanFairAlliance
FanFair Alliance
7 years
Almost everyone who has contacted @FanFairAlliance , to tell us they’ve been ripped off via a secondary site, was led astray via Google search. That’s why yesterday’s announcement is so important. Look forward to updating our consumer guidance in 2018.
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@FanFairAlliance
FanFair Alliance
5 years
This is an important announcement from @CMAgovUK . Viagogo have missed deadline after deadline. The changes made to their website have not been enough. They must go to court.
@CMAgovUK
Competition & Markets Authority
5 years
We’re going to take further legal action against viagogo. This follows our repeated warnings that the site has failed to fully comply with a court order we secured. Read more:
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@FanFairAlliance
FanFair Alliance
6 years
"Game is up for ticket touts as law protects fans from rip-offs". Encouraging developments from Ireland. Congratulations @NoelRock .
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@FanFairAlliance
FanFair Alliance
8 years
Interesting spin. "40% of tickets on StubHub sell for either face value or below". 60% sell for over face value + 19.5% fee #toutsout
@thefader
The FADER
8 years
Why concert tickets are way too expensive, according to the people who really know.
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@FanFairAlliance
FanFair Alliance
8 years
Big news from Italy #toutsout
@IQ_Mag
IQ Magazine
8 years
Italian lawmakers approve legislation banning secondary ticketing #ToutsOut
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@FanFairAlliance
FanFair Alliance
6 years
Someone clearly didn't get the memo that they're being taken to court...
@viagogo_corp
viagogo corporate
6 years
@FanFairAlliance @GoogleUK @STARticketing @SharonHodgsonMP All tickets listed on viagogo are valid. It is perfectly legal to resell a ticket if you want to. Any promoter trying to cancel a genuine ticket is clearly not acting in the interests of fans.
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@FanFairAlliance
FanFair Alliance
8 years
Today we launch FanFair Alliance, a new campaign uniting music businesses, artists & fans against online touts.
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@FanFairAlliance
FanFair Alliance
7 years
A great end to the year. This is an important step - with more needed (and hopefully to come) in 2018. Read the @FanFairAlliance ticket buying tips here:
@MattHancock
Matt Hancock
7 years
NEWS: The next step in the fight back against rogue ticket touts is here. Today we've banned the use of bots by ticket touts. We're stamping out these rip-off tactics so in 2018 consumers can enjoy more of the live acts they love
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@FanFairAlliance
FanFair Alliance
5 years
Lots of people to thank for yesterday’s developments with Google & Viagogo - but didn’t want to forget @PeteWishart who held a Westminster Hall debate last year, and understands the damage caused by online ticket touts. Thanks Pete for your support.
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@FanFairAlliance
FanFair Alliance
7 years
This looks like pretty amazing news. Thank you @Google for listening and taking action. #toutsout
@IQ_Mag
IQ Magazine
7 years
Breaking: Global @Google crackdown on ticket resellers
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@FanFairAlliance
FanFair Alliance
1 year
After a short hiatus, yesterday we relaunched the FanFair campaign - with 3 clear goals to help eradicate exploitative ticket touting, and make life easier for UK music fans. Details here:
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@FanFairAlliance
FanFair Alliance
5 years
Yesterday, @FanFairAlliance wrote to the CMA, urging they investigate Viagogo’s proposed acquisition of StubHub. More here @ByRobDavies @guardian
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@FanFairAlliance
FanFair Alliance
6 years
Still don't think I've seen a single @viagogo listing that complies with UK consumer law. Or the ASA ruling. Or Google's ticket resale guidelines. Or Google's AdWords policies.
@spokesmansaid
A Spokesman Said
6 years
Last year A Spokesman Said received more than 450 complaints about secondary ticketing websites 😡 #toutsout
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@FanFairAlliance
FanFair Alliance
6 years
@viagogopress You really don’t get this court order concept do you?
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@FanFairAlliance
FanFair Alliance
6 years
Totally agree with @SharonHodgsonMP - as will the countless consumer victims of Viagogo #toutsout
@SharonHodgsonMP
Sharon Hodgson
6 years
I am over the moon that the CMA have launched legal action against Viagogo. This has been a long time coming as fans have been ripped off for too long. What a great achievement for campaigners @FanFairAlliance @clairelouisetur #VoV
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@FanFairAlliance
FanFair Alliance
23 days
@biztradegovuk Great to see this commitment from @biztradegovuk and @DCMS to tackle ticket touting and protect audiences in the UK. @FanFairAlliance looks forward to submitting evidence to the consultation.
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@FanFairAlliance
FanFair Alliance
7 years
A big win for fans if this goes through. Ticket touts will hate it #toutsout
@MMFUK
Music Managers Forum
7 years
Breaking news @FanFairAlliance we have defeated the govt 180/157 on the amendment on booking ref and ticket resale restriction ! #ToutsOut
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@FanFairAlliance
FanFair Alliance
6 years
Six days ago, Viagogo passed a @CMAgovUK deadline to “overhaul” it’s business practices. Has the site complied with its court order? Judge for yourself... @MMFUK @SharonHodgsonMP @SelbyAinstyMP @margot_james_mp @clairelouisetur @PeteWishart
@itvlondon
ITV London
6 years
Is Viagogo breaking the law? Claims the resale site is failing to comply with court order | By @ChloeKeedyITV
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@FanFairAlliance
FanFair Alliance
7 years
When you can measure a company by the quality of their business card #viagogo #toutsout
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@FanFairAlliance
FanFair Alliance
8 years
Fantastic news breaking today. Many people have campaigned on this issue for a long time. Music fans should be the winners #toutsout
@BBCNews
BBC News (UK)
8 years
Unlimited fines for bulk buying ticket touts
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@FanFairAlliance
FanFair Alliance
1 year
Yet more "content" from the unsavoury @NME and @viagogo partnership. Today, an exclusive survey claiming more UK music fans are travelling to overseas events because of cheaper tickets - which presumably they *didn't* buy from a rip-off touting site...
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@FanFairAlliance
FanFair Alliance
6 years
New @FanFairAlliance research indicates how Google's support of Viagogo is hindering secondary ticketing reforms. Big thanks to @SharonHodgsonMP and @nadams for your support.
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@FanFairAlliance
FanFair Alliance
11 months
Right here is the issue with ticket touts. @JamieWebster94 plays the biggest show of his life at Sefton Park for 40,000 fans. Google directs them to viagogo. Where touts based in Abu Dhabi list *99* tickets at twice face value. We need politicians to step in and stop this rip off
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@FanFairAlliance
FanFair Alliance
7 years
@ctmccartney @fotc It appears Ticketmaster have pulled all listings on Get Me In. Perhaps Murray shouted at them?
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@FanFairAlliance
FanFair Alliance
6 years
Delighted @O2music are taking measures to protect Priority Tickets from online touts.
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@FanFairAlliance
FanFair Alliance
6 years
"My message to anyone wanting to see their favourite band or sports event is clear – don’t buy from Viagogo." @DamianCollins piece in the @Daily_Record . @markhmcgivern #toutsout
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@FanFairAlliance
FanFair Alliance
5 years
The @CMAgovUK said they wanted further evidence of Viagogo breaking the law before they’d act. Looks like @ByRobDavies @guardian has just provided that evidence. Surely court proceedings will follow this latest transgression #toutsout
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@ByRobDavies
Rob Davies
5 years
Revealed: Viagogo site offers toolkit that helps touts use techniques deemed fraudulent in a landmark case. New info in here on how touts beat you to tickets.
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@FanFairAlliance
FanFair Alliance
4 months
Adding to this thread: capped fan-to-fan ticket resale has long been standard practice outside North America. Pioneered by the likes of Twickets and Resident Advisor. In the UK, Ticketmaster closed their "uncapped" resale business in 2018.
@future_of_music
Future of Music Coalition
4 months
🧵Billie Eilish is using fan to fan face value resale on her new tour, following after Pearl Jam and The Cure, among others. Anyone can resell their ticket if they can't go, but only at face value. Brokers and resale sites hate this idea. Here's a thread to clear up some myths:
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@FanFairAlliance
FanFair Alliance
7 years
Yesterday the @UKHouseofLords voted for greater transparency when reselling tickets. Read more here: #toutsout
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@FanFairAlliance
FanFair Alliance
4 years
NEWS! Great to see today's @CMAgovUK announcement on the ill-fated Viagogo/StubHub merger. The BIG questions going forward? Who wants to buy a distressed ticket resale business? How many ticket touts do they know? Do they realise how much they'll have to spend on Google ads?
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@FanFairAlliance
FanFair Alliance
6 years
Thanks @margot_james_mp @MattHancock . This is very welcome news - and @FanFairAlliance looks forward to legislation being enforced. Definitely "more to do", but the tide is turning.
@margot_james_
Margot James
6 years
Today our legislation to #BanTheBots comes into force, with those breaking it facing unlimited fines. As I've said before, there is more to do, but this is a huge step. Thank you to everyone who has worked with us to make sure real fans see great shows at a fair price!
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@FanFairAlliance
FanFair Alliance
6 years
Dear @GoogleUK , please stop promoting Viagogo. Read the letter from @FanFairAlliance , @STARticketing @SharonHodgsonMP + many others asking for an end to misleading search advertising #notviagoogle
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@FanFairAlliance
FanFair Alliance
8 years
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@FanFairAlliance
FanFair Alliance
7 years
A ticket is not a banana or, contrary to @iealondon , an old Superman comic @IQ_Mag #toutsout
@IQ_Mag
IQ Magazine
7 years
. @FanFairAlliance : Why @iealondon 's pro-tout argument is a straw man
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@FanFairAlliance
FanFair Alliance
8 years
And so it goes on. One hour after sale opens. @viagogo touts already listing 260 tickets for just one @Stormzy1 show. #toutsout
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@FanFairAlliance
FanFair Alliance
6 years
. @SharonHodgsonMP , chair of the APPG on Ticket Abuse, calls for Viagogo & StubHub to "clean up their act" @MusicWeek
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@FanFairAlliance
FanFair Alliance
8 years
Nice investigative work by @ByRobDavies - ticket touts rebrand in the face of multiple investigations #toutsout
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@FanFairAlliance
FanFair Alliance
5 months
Just another day for viagogo. Yesterday, their beleaguered MD, Cris Miller, was a guest on @BBCr4today - arguing the case for ticket touts and a black market. Meanwhile, in a German court room, @FCBayern were starting legal proceedings....
@SZ_Muenchen
SZ München
5 months
FC Bayern München verklagt Händler Viagogo wegen teurer Tickets: Fans könne der Eintritt verwehrt werden, warnt der Club. Was er dem Karten-Portal vorwirft – und wie dieses sich wehrt.
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@FanFairAlliance
FanFair Alliance
3 years
The outright refusal of @CMAgovUK to acknowledge mass-scale fraud on viagogo is...disappointing! Probably the last thing I'll ever write on this subject. Thanks to some brilliant journalists @ByRobDavies @markhmcgivern @sharivahl for giving it attention.
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@FanFairAlliance
FanFair Alliance
6 years
Thankyou @SharonHodgsonMP for raising this important question. Google is such a trusted site, it’s just crazy they enable Viagogo to mislead ticket buyers.
@SharonHodgsonMP
Sharon Hodgson
6 years
During DCMS questions this morning I raised the issue of Viagogo appearing at the top of Google searches on 80/100 occasions according to research by @FanFairAlliance . Victims of Viagogo tell me that they bought from Viagogo after a Google search! @clairelouisetur
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@FanFairAlliance
FanFair Alliance
6 years
Honoured to collect this award from @SMKCampaigners with @clairelouisetur . Truly inspiring night. Thanks to @MMFUK @SharonHodgsonMP @nadams @Coru89 @ConsumerMark @WhichUK and all who’ve supported. Real change is yet to come #toutsout
@SMKcampaigners
Sheila McKechnie Foundation (SMK)
6 years
Best consumer campaign (winner): And the winners are... @FanFairAlliance (Adam Webb, Mark McLaren & @clairelouisetur ) for their campaign to make online ticket re-sales in the UK fairer and more fan-friendly #Lovecampaigning (sponsored by @WhichUK )
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@FanFairAlliance
FanFair Alliance
6 years
The biggest ticket resale sites must today comply with an @ASA_UK ruling on misleading pricing practices. "if they won’t co-operate, we won’t hesitate to take action" @thetimes
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@FanFairAlliance
FanFair Alliance
6 years
The tired old "secondary ticketing" platforms are being disrupted. Resale needs to become easier (for artists + audiences), and we still want further change (Google, *please* stop allowing Viagogo's misleading PPC ads), but progress is being made...
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@FanFairAlliance
FanFair Alliance
6 years
Yesterday, viagogo took the unusual step of proclaiming their own compliance with a court order to overhaul their business. Today, we have evidence that leopards don't change their spots. Tomorrow? We need action from @CMAgovUK #toutsout
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@FanFairAlliance
FanFair Alliance
4 years
Promising announcement today from @CMAgovUK on Viagogo's $4.05bn acquisition of StubHub. AKA "the worst deal ever" (Forbes). Hopefully this paves the way to a full Phase 2 investigation.
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@FanFairAlliance
FanFair Alliance
5 years
Transparency to ticket touts is like daylight to vampires. Great to see these range of measures introduced by British Columbia #toutsout
@cbcnewsbc
CBC British Columbia
5 years
The B.C. government is introducing legislation to ban software and bots that scoop up huge numbers of tickets to live events before fans get a chance to buy them at face value.
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@FanFairAlliance
FanFair Alliance
6 months
It's been a big 24 hours in the fight against ticket touting: trials in Leeds, developments in the House of Lords, and now a very welcome policy commitment from @UKLabour . Read the reactions of @FanFairAlliance supporters here:
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@FanFairAlliance
FanFair Alliance
7 years
"Viagogo: ACCC launches legal action against 'misleading' ticket reseller." Time for UK regulators to catch up?
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@FanFairAlliance
FanFair Alliance
1 year
Very happy to make a contribution to @JonathanDean_ 's @thetimes piece on @taylorswift13 and ticket touts. The advice (as always): please avoid rip-off sites like viagogo and StubHub.
@JonathanDean_
Jonathan Dean
1 year
Did a piece on the purgatory of buying tickets for Taylor Swift, which wonders out loud if all the tickets on secondary sites are simply from honest fans who just cannot make it anymore
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@FanFairAlliance
FanFair Alliance
7 years
FanFair welcomes ticket tout crackdown: A big step to market reform. @selbyandainsty @SharonHodgsonMP @MattHancockMP
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@FanFairAlliance
FanFair Alliance
7 years
Thanks @Runrig1973 for being so vocal against ticket touts. Please read the @FanFairAlliance guide for tips on how to beat them:
@Runrig1973
Runrig
7 years
Time to put a stop to this outrageous practice. We urge all of our fans not to buy from touts.
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@FanFairAlliance
FanFair Alliance
7 years
Don't disagree with a word of this.
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@FanFairAlliance
FanFair Alliance
9 days
Interesting interview with @ChappellRoan manager @nickbobetsky in @musicbizworld . What one thing would you change about the industry right now? "Make ticket scalping illegal..."
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@FanFairAlliance
FanFair Alliance
2 years
Can we stop fans being exploited by online ticket touts? Yes, we can. Here's 4 things for event organisers, the Government, @CMAgovUK + @Google to consider - as detailed in the new issue of @Access_AA
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@FanFairAlliance
FanFair Alliance
5 years
Viagogo. 13 years old. Passing itself off as a ‘new’ ‘disruptive’ business. That hightailed itself to Geneva in 2012.
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@FanFairAlliance
FanFair Alliance
6 years
Very disappointing. Not surprising. Cynical. #toutsout
@CommonsCMS
Culture, Media and Sport Committee
6 years
Viagogo has written to us saying they will not attend a scheduled appearance as part of our inquiry into live music this afternoon. Read Chair @DamianCollins ' full statement in response here >>
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@FanFairAlliance
FanFair Alliance
6 years
The fact that viagogo are telling this to disgruntled consumers is outrageous. A court decides compliancy - not Viagogo
@clairelouisetur
Claire Turnham MBE
6 years
@FanFairAlliance Please join me & support our #VofV response to yesterday’s @CMAgovUK announcement: … “In the interests of consumer safety, rights & welfare we are calling on any claims by @viagogopress that @viagogo is compliant to be urgently removed.”
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@FanFairAlliance
FanFair Alliance
5 years
Big developments today in secondary ticketing - with online touts BZZ receiving jail sentences for fraud. We now need renewed pressure on platforms (ie Viagogo + StubHub) that enable such rip-off merchants to thrive. @FanFairAlliance reaction here:
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@FanFairAlliance
FanFair Alliance
8 years
Thanks to everyone sharing the petition against online ticket touts. @youmeatsix @ENTERSHIKARI @MMFUK @FeaturedArtists Keep going. It's #1 !
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@FanFairAlliance
FanFair Alliance
4 years
Today we stand with our friends & colleagues throughout the music industry to once again call on the government to take action and support the huge number of skilled people whose careers & businesses are currently at risk #WeMakeEvents #LetTheMusicPlay
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@FanFairAlliance
FanFair Alliance
8 years
The work of @clairelouisetur to battle @viagogo + win refunds is beyond the call. Fans need proper protections #fairgogo #toutsout
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@FanFairAlliance
FanFair Alliance
7 years
. @FanFairAlliance Declaration: It is imperative music businesses show leadership...to help fans buy or exchange tickets at their face value
@seetickets
See Tickets
7 years
We've launched an ethical resale platform called Fan-to-Fan. Tickets can only be sold at the price fans paid or less
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