CeX Customer Support @CeXSupport Twitter profile

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CeX Customer Support

@CeXSupport

3 years

@cnr1x_ @LixFNB @yates1x Hi, yup, you can and I have responded to your DM :) -Ramson

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CeX Customer Support

@CeXSupport

2 years

@tomverse @rachit55301227 Hi Tom, As you are already following us on Twitter, you should be able to DM us. The DM option is beside the "Follow" option and denotes an envelope sign. - Zaiba (1/2)

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CeX Customer Support

@CeXSupport

3 years

he @pmonsss Really sorry about this. Could you please DM us with the name of the store you purchased it from, the exact date and time of your visit and the mode of payment used for the purchase? -Eric.

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CeX Customer Support

@CeXSupport

3 years

Hey @TheSegaHolic My colleague just got back to your DM. Feel free to get back to the message for any further queries. :) -Jitendra

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CeX Customer Support

@CeXSupport

1 year

@NFT_Costa1 @Cex Heya, my colleague has already shared the details with you on Facebook with regards to this case. If you still need further help, please get back to us on that thread. -Louisandra

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CeX Customer Support

@CeXSupport

5 years

@FreeneyEmma Yes, our stores are closed but we're still fulfiling online orders :) -Eric.

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CeX Customer Support

@CeXSupport

1 year

@NFT_Costa1 @Cex Hi, I'm sorry about the inconvenience caused. I see you have contacted us via Facebook as well and my colleague is assisting with the situation. Please get back on that thread for further assistance. - Roshan

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CeX Customer Support

@CeXSupport

10 months

@simonhall1974 Hey Simon, we are unbale to reply to multiple threads so my colleague will share a response via email only. - Roshan

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CeX Customer Support

@CeXSupport

3 years

@SJGORILLA Hey there, we have carried out a complete investigation regarding the item you returned. Since it was returned to us after 7 months with physical damage, I am afraid we are not able to do much. You can refer to our email conversation. -Kiran

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CeX Customer Support

@CeXSupport

3 years

Hey @TheSegaHolic we have received your DM regarding this and I see that my colleague is looking into it. They will get back to you shortly. -Jitendra

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CeX Customer Support

@CeXSupport

4 years

@dee87168682 Hey Dee, Sorry I couldn't get back to you sooner. I am looking into this for you and will DM you with an update asap. -Vanessa

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CeX Customer Support

@CeXSupport

4 years

@NEW_APPLE_GLASS Hey, I do understand your concern here but please do not worry, Please DM us with the order number and the name of the store where the item was handed for testing. - Floyd

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CeX Customer Support

@CeXSupport

6 years

@DragonEmbers I'm sorry about this as the memory card should have been wiped off before selling it. May I request you to please return the item to one of our stores for a refund or replacement. Please refer to our store returns policy

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CeX Customer Support

@CeXSupport

4 years

Hi @Babyjack21 , all UK & IE CeX stores are closed until further notice and been moved to an online-only service. You can check this link for more info on Selling & Buying via online. Stay safe & healthy. -Niki.

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CeX Customer Support

@CeXSupport

1 year

@NFT_Costa1 @Cex Hey, I can confirm that my colleague shared all the correct details with you on the Facebook thread. Also, as mentioned, we haven't charged you for the online order, but the funds may be allocated by your financial provider. (1/2)

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CeX Customer Support

@CeXSupport

10 months

@simonhall1974 Hey Simon, I'm sorry to hear that. I understand you're unhappy with the resolution but am afraid we can only provide assistance in line with our warranty returns policy. As you have replied to us further on the email thread, my colleague will assist you over there. - Roshan

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CeX Customer Support

@CeXSupport

3 years

Hello @Abz63923067 , what can I help you with? - Nishad

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CeX Customer Support

@CeXSupport

2 years

@DavidJamesMaso3 @BobWallaceJnr1 Hey Bob, I am sorry to hear about this! I suggest you take your phone & your invoice to your local CeX store and they'll be happy to assist as per our policy (). - Roshan

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CeX Customer Support

@CeXSupport

3 years

@666Pixs Hiya, so sorry to know about this. Please DM us your email address and the order number & we'll sort this out for you ASAP. -Jishan

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CeX Customer Support

@CeXSupport

4 years

@JustaMinx Hey, Sorry about that, and if you can DM us with your order number we can look into this for you. - Floyd

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CeX Customer Support

@CeXSupport

6 years

@EliteFourDuncan You can get the prices we offer on the website click the item you intend to trade. You will get the prices for WeBuy for cash and WeBuy for vouchers. Prices and grading depend on the condition of the item.

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CeX Customer Support

@CeXSupport

3 months

@sujalhirani98 busy the store is and the number of items being tested. Since you have emailed us, we will check and share an update soon on that thread. -Ashwin (2/2)

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CeX Customer Support

@CeXSupport

5 years

@TomNook18132577 Hi Tom, I am getting this checked with our store and will get back to you with an update. -Sagar

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CeX Customer Support

@CeXSupport

5 years

@ryanricardo76 Hi Ryan, I am sorry about the service and have replied to your DM regarding this. -Kiran

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CeX Customer Support

@CeXSupport

4 years

@MG_FAN_PAGE Hey there, We will get back to you today. -Kiran

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CeX Customer Support

@CeXSupport

2 years

. @DavidJamesMaso3 Hey, I can assure you that we do try to respond to all messages ASAP, however, there could be a delay due to high volumes. We reply to queries on a first come first serve basis. Kindly rest assured that my colleague shall reply to your DM shortly. - Azhar

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CeX Customer Support

@CeXSupport

2 years

@AlexanderChrisS Hi Alexander, you don't need to supply a charger if isn't originally sold with the phone. :) We would be happy to purchase it under A grade as long as it is in mint condition. Check out the prices we offer here: -Louisandra

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CeX Customer Support

@CeXSupport

2 years

@Mr1000CR Heya Mark, we are here to help you out. Please DM us your enquiry and we will share an update soon. -Ashwin

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CeX Customer Support

@CeXSupport

5 years

@avatonian14 @SophiLH_ Hi Robert, We will not be able to comment on the prices as we have a dedicated pricing team who update and review prices regularly keeping in mind current trends and market conditions. -Kiran

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CeX Customer Support

@CeXSupport

5 years

@Dantromp_ Hi, All our stores are currently closed until further notice. However, you can keep checking our website as it will be updated there when the stores reopen. -Puneet

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CeX Customer Support

@CeXSupport

4 months

@robzta @Antonette254 Hey there, Since the camcorder in question is graded A, it would be coming with its originally provided accessories in mint condition as well! - Derek

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CeX Customer Support

@CeXSupport

4 years

@kieranmanning6 Heya, thanks for confirming :) -Jess

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CeX Customer Support

@CeXSupport

2 years

@streetrw Hey Richard, we get your point regarding the stickers and I assure you that our team is working on the same already and there should be new stickers rolled out soon to be used in our stores. - Roshan

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CeX Customer Support

@CeXSupport

6 years

@rversedflash Hi, The order has been marked dispatched today and it takes 3 to 5 working days once dispatched. Please refer to the link for the timeframe: For more details, kindly DM us. -Kiran

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CeX Customer Support

@CeXSupport

2 years

@BillyClaridge5 Hey Billy, Sorry to hear about that! You would need to take the complete console along with the battery pack and order receipt/invoice to get them tested under warranty so that a final resolution can be offered based on the testing results. (1/2)

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CeX Customer Support

@CeXSupport

6 years

@moonman023 I apologize for the matter. As per our returns policies, the item can be returned to us for a replacement or a refund to the original mode of payment. If it's an online order then a CeX store can only provide a refund for it. The item will be subject to testing.

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CeX Customer Support

@CeXSupport

4 years

@SimonWa54992612 and market trends pertaining to demand and supply and we also provide 24 Month warranty for all the items except for consumables. (2/2) -Niki.

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CeX Customer Support

@CeXSupport

4 months

@SRomero_72 Hey Stephen, sorry to hear that but we haven't received any website issues reported by our customers yet. Please PM us with a screenshot of the error you receive and we'll be happy to help. - Josphin

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CeX Customer Support

@CeXSupport

6 years

@MikeLetters May I ask you to confirm what this is regarding so that I can check with the store for you.

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CeX Customer Support

@CeXSupport

4 years

@alexoneillafc11 : I understand your query and upon reviewing the internal records, I have noticed that you have received the game today. I hope this resolves your query. -Asif

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CeX Customer Support

@CeXSupport

6 years

@moodyelf6 Heya! All our prices are set by a dedicated pricing team and keeps in mind various economic factors and market trends. Lavina

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CeX Customer Support

@CeXSupport

1 year

@Miakirr Heya, I've responded to your DM with an answer to your question now :) -Derek

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CeX Customer Support

@CeXSupport

4 years

@kananbananan Hi We have replied to your DM and we'll continue to help out there. -Eric.

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CeX Customer Support

@CeXSupport

11 months

@RichBaggies Hey Richard, I see that you've DMed us and I've replied to the same for further assistance. - Roshan

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CeX Customer Support

@CeXSupport

5 years

@MobiCodeDean Thank you for letting us know however we have our own dedicated team to do the MobiCode checks for the items that we purchase.

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CeX Customer Support

@CeXSupport

1 year

@charlesjoshuaua @Cex Hey Charles, Sorry to hear that :( I see that you've DM'd us about this as well and we'll get back there to sort this for you. -Derek

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CeX Customer Support

@CeXSupport

4 years

@BexMatlock Heya, To sell your items using our Drop and Go service, you would need to place an online Drop and Go order by choosing the items you wish to sell and the store where you can visit and drop off the items. -Azhar (1/3)

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CeX Customer Support

@CeXSupport

5 years

@ShayDCreations Hi Shay, I am sorry to know about your in-store experience at Lewisham store. Please be assured I have forwarded your comments to our store management team for them to look into this internally and provide necessary training.

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CeX Customer Support

@CeXSupport

3 years

@Clyfford1900 Hey, Thanks for getting in touch. We have responded to your DM. -Floyd

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CeX Customer Support

@CeXSupport

4 years

@cmcnairn5 Thank you for your review. It's feedback like these that make us soo motivated and happy! Makes all the hard work worth it and helps us strive even more to build and create an even more amazing shopping experience for our customers! Stay safe :) -Eric.

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CeX Customer Support

@CeXSupport

5 years

@Oscar36303236 You can either send the item back to us or you can take it into your nearest CeX store. In all cases, to honour the returns policy the returned item/s are subject to testing. (3/3)

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CeX Customer Support

@CeXSupport

3 months

@sujalhirani98 Hey, I am sorry about that. We do make sure to reply to customers within a few hours however there might be delays at times. We strive to complete testing as efficiently as possible, however, the wait time may vary depending on how (1/2)

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CeX Customer Support

@CeXSupport

4 months

@PriceXMark @Cex Hey there, Since we're a second-hand seller of Blu-Rays along with other items, they sometimes might need to have their covers replaced considering they might get worn out over time. (1/2)

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CeX Customer Support

@CeXSupport

3 years

@pauldmduff Hi, Sorry to hear about this. You needn't worry, one of the team members will reply to your DM shortly. - Nishad

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CeX Customer Support

@CeXSupport

3 years

@SJGORILLA Hi, we have carried out an investigation regarding this controller. Since you had it for 7 months, and it was returned to us with physical damage, we are not able to cover it under warranty. I request you to please refer to our email correspondence. -Kiran

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CeX Customer Support

@CeXSupport

4 years

@Ell81669736 Hi, could you please DM us with your order number, the courier tracking number and your registered email address so that we can look into this? -Eric.

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CeX Customer Support

@CeXSupport

4 years

Hi, @RobertH56348342 @Cattimataz @MrDetailed & @thatitalianbear - @Cattimataz I see that one of my colleague has responded to your DM. @MrDetailed & @thatitalianbear - We aim to respond as soon as possible, at times we may have a higher volume of messages than normal. (1/2)

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CeX Customer Support

@CeXSupport

4 years

@74_zachariah @kalebweatherman Hi Kaleb, I have replied to your other tweet regarding the reopening of stores. Please refer to this link: -Kiran

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CeX Customer Support

@CeXSupport

5 years

@AlexOKeefe15 Hi, you can check the grading like boxed, unboxed, discounted etc. More info on CeX Grading, can be found Drop me a line if you have any queries and most important - "Stay safe & healthy " -Niki.

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CeX Customer Support

@CeXSupport

11 months

@HelloTim44 @Cex Hey Chloe, we appreciate your kind words and your taking the time to leave this review. I'll be sure to share this with the Erdington store to keep them motivated :) - Roshan

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CeX Customer Support

@CeXSupport

3 years

Hey @bbywolf69 I have replied to your DM with the status of your order. Get back to the same message for any further concerns and we will be happy to help. -Jitendra

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CeX Customer Support

@CeXSupport

5 years

@VickyZh10808159 Hi, we deal in second-hand items.. -Niki.

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CeX Customer Support

@CeXSupport

5 years

@idfkmtty Suprise surprise, CeX is now following you! Santa said to fulfil your wish ;) Regards, Jess

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CeX Customer Support

@CeXSupport

1 year

@RetroDogg0 @mattatronics Hiya, thank you for bringing this to our attention. Our images are used for representation purposes only and I'll contact the relevant team to update the image to the correct one. - Roshan

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CeX Customer Support

@CeXSupport

4 years

@Fullmetalfiend @siobhand_95 Heya, I see that one of our colleagues has already replied to your DM. -Azhar

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CeX Customer Support

@CeXSupport

5 years

@mcintyre2009 Yes, as soon as the stores reopen you can return the item. - Floyd

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CeX Customer Support

@CeXSupport

5 years

@Mk3laserboy Hi Simon, Glad to inform you that our store has reserved the item. You can visit tomorrow to buy it. -Sagar

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CeX Customer Support

@CeXSupport

10 months

@RiccoNemBerry (masking a few characters before the domain) so we can liaise with the Bilston store to have this sorted for you. - Zaiba (2/2)

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CeX Customer Support

@CeXSupport

4 years

@SAMFERREIRA247 Replied :-) -Niki.

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CeX Customer Support

@CeXSupport

1 year

@1312elgato Hey Liam, I am sorry to know about the issue with your daughter's iPad. :( All items are tested before purchase by our store staff to ensure there is no previous data or any accounts present on them. It seems that this has been missed on this occasion. (1/2)

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CeX Customer Support

@CeXSupport

2 years

@abboe_ Hi, I am sorry to know about this. We will reply to you on DM regarding this. -Kiran

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CeX Customer Support

@CeXSupport

4 years

Hi @edster105 We are looking into this and are in touch with our relevant Team. Please allow us 24-48 hours and we will update you. ^Niki

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CeX Customer Support

@CeXSupport

5 years

@OfficialAndy_G Hi, I'm sorry about the trouble...can you DM us the order number? -Niki.

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CeX Customer Support

@CeXSupport

1 year

@kentanto Hiya, I'm afraid the mobile site is currently facing issues. We've been notified of this and our team is looking into it. It should be back up soon and we appreciate your patience in the interim. - Roshan

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CeX Customer Support

@CeXSupport

4 years

@shandreen Hi, we aim to respond as soon as possible, at times we may have a higher volume of messages than normal. I see that one of my colleagues has responded to your DM. Akshata

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CeX Customer Support

@CeXSupport

11 months

@RichBaggies Hey Richard, we aim to reply to all the messages as soon as possible. However, there can be a delay at times due to high volumes. I can see that my colleague has replied to your DM and will continue assisting you over there. - Roshan

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CeX Customer Support

@CeXSupport

5 years

@hazibohh Hi Matt, Sorry for the delay in getting back to you. Below are the images you requested.

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CeX Customer Support

@CeXSupport

3 years

@fadz_john Hey there, thanks for writing back. The payments processed on the weekend are usually credited by Monday end of the day but if it does not reflect in your account on Monday, it will reflect in your account on Tuesday at the latest. -Vanessa

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CeX Customer Support

@CeXSupport

3 years

@kevinknowles12 Hey, Our prices are set keeping in mind our stock levels, market demand for the product/model, pricing trends and several other economic factors. Also unlike other second hand retailers, we offer a 24-month warranty cover on the products we sell. -Ramson

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CeX Customer Support

@CeXSupport

3 years

Hey @PiggyLikesToEat we have received your DM and I see that my colleague has replied to you. Feel free to get back to the same message for any further concerns. -Jitendra

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CeX Customer Support

@CeXSupport

5 years

@ZakElley_ Hi, Yes, our online service is working as usual and you can expect the item to be delivered within 3-5 working days. -Sagar

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CeX Customer Support

@CeXSupport

2 years

@JoeRothwell95 Hi, I am sorry about the stickers. These have been recalled now, and you will no longer find them on the new stock. -Kiran

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CeX Customer Support

@CeXSupport

3 years

@xh_rry For payment methods we offer, please click here: -Vanessa 2/2

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CeX Customer Support

@CeXSupport

6 years

@FaodailAmy Heya!!! We still have the console in stock at the Glasgow store you may visit the store at your earliest convenience and they will assist you. However, if you could let me know, under what name should we reserve the console, I will notify with the store. Lavina

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CeX Customer Support

@CeXSupport

4 years

@omlette1983 To honour the price offered, we have to receive your order within 10 days and if it's delivered to us, then you needn't get fret. We're looking to process your order within 7-10 working days of receiving it. -Vanessa 2/2

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CeX Customer Support

@CeXSupport

4 years

@Gumbo88013139 Hey, our teams are trying their best to process and dispatch orders as quickly as possible, however, due to the prevailing situation and restrictions in place, there may be slight delays. (1/2)

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CeX Customer Support

@CeXSupport

4 years

@pakistanipizza @dee87168682 Hey, sorry, we do not clean or repair Nintendo Wii discs. -Vanessa

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CeX Customer Support

@CeXSupport

3 years

@CraftyJus Sorry to hear about this. We'll have to check with the store to get to the bottom of this and our support team will be able to help you. Please write to us through the support page with the subject line "FAO-SM 1474960" and (1/2)

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CeX Customer Support

@CeXSupport

5 years

@sabau_vlad Hey, As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. Given the COVID-19 outbreak across the globe, we have decided to close all our UK stores and move to an online only service. (1/2)

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CeX Customer Support

@CeXSupport

1 year

@NFT_Costa1 @Cex We've also noticed multiple tweets from multiple accounts about this issue. Please note that if this continues, the system would mark the tweets as spam and we won't be able to reply to you further. Hence, please write to us on Facebook if you need more help. -Louisandra (2/2)

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CeX Customer Support

@CeXSupport

2 years

@rhysms_poetry Hi Rhys, we will get back to your DM shortly. -Kiran

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CeX Customer Support

@CeXSupport

2 years

@MThe80s Heya, really sorry to know that you received the case with a sticker on it. :( We have actually stopped using these so please DM us the order number and we will get this checked with the store. -Jitendra

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CeX Customer Support

@CeXSupport

9 months

@AzJaxLars Hey, Since we sell items with their covers that would originally be on them, we re-print them so that the customer can check the same before deciding on the purchase. However, your feedback has been duly noted and should be evaluated internally. - Ashwin

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CeX Customer Support

@CeXSupport

8 months

@hurstyjay Hey Josh, I understand the delay in resolving the matter however we have certain guidelines that need to be followed. My colleague will continue to assist you via the email thread. -Ashwin

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CeX Customer Support

@CeXSupport

4 years

@_Aphotic__ We understand your concerns about the prices however our prices are set only after taking into account various aspects like the make and model of an item. its condition, the specs, performance. availability, etc. We also offer a 24-month warranty on our items. -Floyd

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CeX Customer Support

@CeXSupport

6 years

@CeXSupport @Fin_Joyce I'm afraid we do not unlock phones locked to EE. :(

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CeX Customer Support

@CeXSupport

2 years

@PriceXMark @danieljlacey_ I am sorry about the issue with the stickers. This has already been reported to the senior management, who are working towards alternatives and should be rectified soon. -Kiran

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CeX Customer Support

@CeXSupport

3 months

@that_ginger_lad Hey Dylan, we've relayed your preference to the internal team and will share an update on the email thread. -Saanchi

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CeX Customer Support

@CeXSupport

5 years

@Mohammed_mojo Hi, I am sorry for the delay in response. I have replied to your DM. -Puneet

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CeX Customer Support

@CeXSupport

5 years

@JazzyLGame Hey, I've replied to your DM. Jess

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