BlockFi Support @BlockFiSupport Twitter profile

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BlockFi Support

2 years

Please note: Messages to this account are no longer being monitored. For updates related to BlockFi, please follow @BlockFi or check our website for the latest updates:

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

As of 7:35 PM EST, some clients are reporting issues logging in on both mobile and web browsers. We are actively working on a resolution. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

As of 10:00 PM EST, primarily credit card clients are reporting issues accessing the mobile app and balances on the web app. We are actively working on a resolution. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

As of 11:13 AM EDT, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

As of 12:11PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

2 years

Reminder: Please make sure your app is updated when submitting a new withdrawal request. If you see an error screen, proceed to the app store and ensure you have installed version 5.4.2

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BlockFi Support

@BlockFiSupport

3 years

Some of our Credit Card clients are reporting issues logging in or viewing their credit card activity. Our teams are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

As of 2:29PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

The BlockFi platform will be temporarily unavailable due to scheduled maintenance on Tuesday November 16, 2021 from 12:01am ET to 3am ET. This will allow us to complete an upgrade of our authentication provider to provide a more scalable and safeguarded platform for you.

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BlockFi Support

@BlockFiSupport

3 years

Our team is aware of an issue preventing clients from accessing their BlockFi accounts. We can confirm that all clients' assets are safeguarded. We are actively working on a timely resolution and will share an update shortly.

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BlockFi Support

@BlockFiSupport

2 years

PSA: Starting today, some of our clients outside the US will begin to receive emails from us requesting additional account verification. We can confirm these emails are legitimate, but please reach out to our Client Service team if you have any questions:

Contact Us

Search FAQs Search FAQs and BlockFi’s useful content at your convenience. Search FAQs Contact Support Kroll is the administrator of the BlockFi Chapter 11 case. You can find additional information …

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

As of 1:58 PM EDT, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

We are rolling out the BlockFi Tax Center in a phased approach. Please continue to check your account periodically for an update.

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BlockFi Support

@BlockFiSupport

3 years

Reminder: Never disclose any personal information over social media. BlockFi will never ask you for your account information, passwords, or other personal information. The ONLY thing we will ask you for over social media is your ticket number.

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BlockFi Support

@BlockFiSupport

3 years

@a3voices Hey Alexander! As we continue to grow, we plan on adding as many cryptos as possible. Keep an eye out for an announcement in the coming weeks!

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BlockFi Support

@BlockFiSupport

3 years

As of 2:55 PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

Today starting at 10AM EST some clients received an email from BlockFi requesting verification of personal details via Google Form. This note was sent in error. For those that received this email, we will be following up directly shortly.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team:

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BlockFi Support

@BlockFiSupport

3 years

Early this morning, accessibility for impacted credit card clients has been restored. We appreciate your patience! If you continue to experience issues, please reach out to our client services team:

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BlockFi Support

@BlockFiSupport

3 years

After scheduled maintenance, our team identified an issue affecting some clients using Android. This has been fully resolved, but please take the following action if you’re still having trouble logging in: Go to Settings > Apps > BlockFi > Storage & Cache > Clear Both. Thank you!

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BlockFi Support

@BlockFiSupport

3 years

In an effort to better safeguard your funds, we’re implementing increased measures of security. Today, we’re going live with SMS notifications as a secondary communications channel to notify US clients of high-risk withdrawal activity.

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BlockFi Support

@BlockFiSupport

3 years

We are continuing to monitor issues related to our client's ability to log in. Our teams are actively working on a resolution for all affected clients and we greatly appreciate your patience.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: We are experiencing delays showing your January 2022 interest payment on your dashboards. Rest assured, your interest has been accrued and we are working diligently to resolve this issue and correctly show the …

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BlockFi Support

@BlockFiSupport

3 years

As of 5:55 PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team.

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BlockFi Support

@BlockFiSupport

3 years

The BlockFi platform is fully operational following a brief outage. We appreciate your patience as we worked towards a solution!

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BlockFi Support

@BlockFiSupport

3 years

The Ethereum London upgrade is a few days away. You may experience a several hour delay receiving ETH and ERC-20 tokens if funding your account during the upgrade.

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BlockFi Support

@BlockFiSupport

3 years

BlockFi will be conducting scheduled maintenance tonight at approximately 12:15 AM EDT. During this time, access to the platform may be limited. We expect maintenance to take approximately 15 minutes, and client assets are safeguarded during this time.

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BlockFi Support

@BlockFiSupport

3 years

Need to speak to a client services representative about a BlockFi account? Our phone support is now available to both clients AND prospective clients. How’s that for service? 👉 +1-646-779-9688 For hours of availability and more:

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will be closed on Monday, February 21 observing US Presidents’ Day — phone lines will be closed and email response will be slower than normal.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team.

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BlockFi Support

@BlockFiSupport

3 years

As of 2:26PM EST, some clients were reporting issues logging in. This issue was quickly identified and has been resolved by our team. Thank you for your patience! If you continue to experience issues, please reach out to our Client Services team at:

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BlockFi Support

@BlockFiSupport

2 years

[Status] Monitoring: The issue with January interest payments has been identified and should be resolved within one to two days. Rest assured, your interest has been accrued and we are working diligently to resolve this issue and corr…

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BlockFi Support

@BlockFiSupport

3 years

Our phone provider is experiencing disruptions which may impact your ability to call in for support. We are actively monitoring this and will provide updates. Should you need assistance, you can still submit a ticket at or DM us for help.

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will be closed on Monday, May 30 in observance of U.S. Memorial Day — phone lines will be closed and email response will be slower than normal.

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BlockFi Support

@BlockFiSupport

3 years

As of 12:02 PM EDT, we are seeing improvement with login services. We are continuing to monitor our platform to ensure services have been restored for all clients.

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BlockFi Support

@BlockFiSupport

3 years

This issue has been resolved. You may need to quit & reopen your app to fully restore functionality. We greatly appreciate your patience! If you're still encountering issues, please contact our Client Services team at:

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BlockFi Support

@BlockFiSupport

3 years

As of 11:50 AM EDT, some clients are reporting issues logging in or are seeing degraded performance. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.

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BlockFi Support

@BlockFiSupport

3 years

BlockFi is aware of an AWS outage impacting the BlockFi platform. We are diligently working with our partners at AWS to find a swift resolution.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team.

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BlockFi Support

@BlockFiSupport

3 years

BlockFi will be conducting scheduled maintenance tomorrow (12/9) from 4:30 - 5:30 AM EST. During the maintenance window, clients will not be able to sign in to the BlockFi web and mobile applications. As always, client assets will be safeguarded during this time.

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please reach out to our client services team.

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BlockFi Support

@BlockFiSupport

2 years

Great news! Phone support and our deadline to submit withdrawal requests have both been extended from 5pm to 8pm ET. We're actively working to improve your experience getting support or managing your assets with us. Questions? DM us or contact our team:

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please submit a ticket at or send us a DM.

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will be closed on Monday, June 20 in observance of the U.S. holiday Juneteenth — phone lines will be closed and email response will be slower than normal.

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will be closed on Monday, September 5 in observance of the U.S. holiday, Labor Day — phone lines will be closed and email response will be slower than normal.

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BlockFi Support

@BlockFiSupport

2 years

As of 6:27am ET, some BlockFi Credit Card clients are unable to view their credit card information such as current & outstanding balances and available credit. We're working to resolve this issue. BlockFi's platform remains secure and otherwise available.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: Our team is aware that clients are not able to withdrawal via ACH on the Web platform. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.

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BlockFi Support

@BlockFiSupport

3 years

@BlockFi @CryptoLoveChris @BlockFiJake we can confirm - we would be on it in a heart-beat 🙂

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will never ask you for: 🔹 Your password or 2FA code 🔹 Personal information 🔹 Remote access to your device The only piece of info we will ever ask you for is a support ticket number so that we may escalate internally. For more information:

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BlockFi Support

@BlockFiSupport

2 years

[Status] Identified: We have seen reports that some clients are experiencing degradation in platform performance. We are looking into this; in the meantime, your assets remain safeguarded.

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BlockFi Support

@BlockFiSupport

3 years

The London fork is scheduled to take place at block 12965000, which is currently estimated for 8/5/21 at 7:45 AM EDT. You can see a better approximation of the fork’s timing here:

Ethereum Blocks #12965000 | Etherscan

Ethereum Block Height 12965000. The timestamp, block reward, difficulty, gas used and the number of transactions in the block are detailed on Etherscan.

goto.etherscan.com

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: Our team is aware that some clients are not able to access the web platform. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: We have seen reports that some clients are experiencing degradation in platform performance. We are looking into this; in the meantime, your assets remain safeguarded.

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BlockFi Support

@BlockFiSupport

2 years

Want to win a pair of #SockFis ? We’ll be picking 3 winners at random who complete a Client Satisfaction survey via email this month. Our Client Service team is happy to help with any issue or question you might have! US Only. Terms & AMOE:

Sweepstakes and Contest Terms

Client Incentive Program – Part 3 Sweepstakes OFFICIAL RULES NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. MAKING A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING. The Client Incentiv…

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

This incident has been resolved. Thank you for your patience! If you continue to experience issues, please send us a DM or contact our Client Services team at:

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BlockFi Support

@BlockFiSupport

2 years

[Status] Scheduled (Oct 17, 2022, 02:00 UTC): BlockFi will be under scheduled maintenance on Sunday, October 16th, from 10:00pm to 11:00pm ET. We anticipate this maintenance will impact platform operability on both web and mobile appl…

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

2 years

[Status] Resolved: All systems should be back to normal operations. We appreciate your patience!

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BlockFi Support

@BlockFiSupport

3 years

Need account support? Please submit a ticket at . Phone support is also available for active clients. If you are a funded client you can find the number within your account dashboard under Profile Settings > Contact Us.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Resolved: This incident has been resolved.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

These SMS notifications will alert you to potentially risky activity and help you to better protect your account. 🔒 To be prepared, we recommend logging in to your BlockFi account to confirm your phone number is up to date.

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BlockFi Support

@BlockFiSupport

3 years

No action is required on behalf of BlockFi clients and your funds are safeguarded. Additional information on the London fork can be found at:

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BlockFi Support

@BlockFiSupport

2 years

PSA: Today, some of our clients outside the US will receive an in-app notification from us requesting additional account verification. Clients who receive this notification can also manually type in this web address to complete the form:

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BlockFi Support

@BlockFiSupport

2 years

[Status] Completed: The scheduled maintenance has been completed.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

Note: You will be logged out of the BlockFi app and will be required to re-enter your login credentials to access your account. If you have two-factor authentication (2FA) enabled, you will no longer have the option to use a Recovery Code instead of your authenticator app.

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BlockFi Support

@BlockFiSupport

2 years

@Kriptohukukucom Hey there! All eligible bonuses will be deposited tomorrow by 8pm EST 🙂

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BlockFi Support

@BlockFiSupport

2 years

[Status] Resolved: We have resolved this issue. Interest payments have been completed and are posted to all client dashboards. We appreciate your patience while we worked toward a resolution. If you continue experiencing issues, ple…

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BlockFi Support

@BlockFiSupport

2 years

We have resolved this issue; the Credit Card dashboard has been fully restored for all clients. We appreciate your patience while we worked toward a resolution. If you continue experiencing issues, please reach out to our Client Service team.

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BlockFi Support

@BlockFiSupport

3 years

[Status] Identified: Some BlockFi Credit Card clients recently received a Credit Score Disclosure email that did not contain correct formatting. Please be aware that this is a legitimate email and our teams are investigating why some …

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BlockFi Support

@BlockFiSupport

3 years

@marshallmixing Within minutes. 😇

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: Our team is aware that some US clients are not able to access their tax forms. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.

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BlockFi Support

@BlockFiSupport

2 years

@Herr_Diktator We would be happy to look into this for you @Deborahofafen ! Could you send us a DM as soon as you can?

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BlockFi Support

@BlockFiSupport

3 years

Our team is aware of an issue affecting the payment history view on the website for our BlockFi cardholders. All funds remain safeguarded and we hope to resolve this shortly. Thank you for your patience!

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BlockFi Support

@BlockFiSupport

3 years

Have questions? Our Help Center is a great resource for many frequently asked questions:

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BlockFi Support

@BlockFiSupport

3 years

If you received this email and already responded, please rest assured that we have disabled the Google Form and your data is being appropriately protected. If you received this email and have not responded, please disregard and do not share your information.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Resolved: The BlockFi web platform is fully operational following the fix that was implemented; we appreciate your patience as we worked towards a solution.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

2 years

[Status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

2 years

[Status] Resolved: All systems should be back to normal operations. We appreciate your patience!

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BlockFi Support

@BlockFiSupport

3 years

@satoshimanifest The Bitcoin Rewards Credit Card will start shipping this month to US residents in qualified states. Stay tuned to our Twitter for more announcements!

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BlockFi Support

@BlockFiSupport

3 years

@BlackthornStem As we continue to grow, we plan on adding as many cryptos as possible. Keep an eye on our Twitter for our latest offerings as well as future plans!

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BlockFi Support

@BlockFiSupport

2 years

BlockFi has now begun preparation for The Merge. At this time, we have temporarily paused ERC-20 withdrawals, and there may be a potential delay in reflecting transfers into your account. We don’t anticipate any pauses to trading.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Scheduled (Oct 3, 2022, 02:02 UTC): We will be undergoing scheduled maintenance during this time.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

2 years

BlockFi will be closed on Monday, October 10 in observance of Indigenous People’s Day — phone lines will be closed and email response will be slower than normal.

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BlockFi Support

@BlockFiSupport

3 years

[Status] Resolved: At this time we have paused sending out further emails to clients on this matter until the formatting error can be corrected. We sincerely apologize for any confusion and are working with our BlockFi card partners t…

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BlockFi Support

@BlockFiSupport

2 years

[Status] Completed: The scheduled maintenance has been completed.

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

The planned system enhancement is complete. Thank you for your patience!

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BlockFi Support

@BlockFiSupport

3 years

@Roxi_Heart Hey Roxi! Could you send us a DM? We are happy to help!

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BlockFi Support

@BlockFiSupport

2 years

@TheMuffGOD This is dependent upon the registration process with the Securities and Exchange Commission. Once the BlockFi Yield registration statement is declared effective by the SEC, BIAs of U.S. clients will be exchanged for BlockFi Yield, unless clients instruct us otherwise.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Investigating: Our team is continuing to see some issues preventing clients from accessing and using their BlockFi credit card. We can confirm that all clients’ assets remain safeguarded, and the remainder of the BlockFi plat…

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BlockFi Support

@BlockFiSupport

3 years

As always, if you have any questions or concerns, don’t hesitate to reach out to our industry-leading Client Services team. Phone: 646-779-9688 Web: Twitter: @BlockFiSupport

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BlockFi Support

@BlockFiSupport

3 years

BlockFi will be conducting scheduled maintenance tomorrow (9/26) from 03:15 - 05:15 AM EDT. During this time, access to the platform may be limited. We expect maintenance to take no longer than 2 hours, and client assets are safeguarded during this time.

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BlockFi Support

@BlockFiSupport

2 years

[Status] Identified: The root cause has been identified and teams are working diligently to implement a fix. The mobile application continues to have full functionality.

BlockFi

blockfi.com

1

BlockFi Support

@BlockFiSupport

2 years

Today, we will be emailing a final notice to some of our non-US clients who have not completed additional account verification. If you have not completed this verification yet, please do so ASAP to avoid any interruptions to your account access. Please DM us with any questions!

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BlockFi Support

@BlockFiSupport

2 years

Please leverage our status page for real-time updates on our platform:

BlockFi

blockfi.com

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BlockFi Support

@BlockFiSupport

3 years

SMS notifications will be as follows: BlockFi Msg: IMPORTANT: A withdrawal request has been received and is processing. If you did not initiate or authorize this, contact us at Reply STOP to opt-out

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BlockFi Support

@BlockFiSupport

2 years

@blkreapercrypt You may have funds in your Interest Account that need to be transferred to your Wallet before you can make a trade.

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BlockFi Support

@BlockFiSupport

3 years

@BlockFiZac @Learnaboutlearn Hey there! This feature is not yet available, but is on the roadmap! 😃

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BlockFi Support

@BlockFiSupport

2 years

@toothbud132 All products and services at BlockFi continue to operate normally, including loans, interest earning, trading, credit card and deposits / withdrawals.

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BlockFi Support

@BlockFiSupport

2 years

@aaron_kramer21 Hey Aaron! Great question. When sending BTC, you may use the following: Legacy (P2PKH): addresses start with a 1 Nested SegWit (P2SH): addresses start with a 3 Native SegWit (bech32): addresses start with bc1

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