Aussie Broadband @Aussie_BB Twitter profile

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Aussie Broadband

16 days

Ever feel like your internet isn’t keeping up with you? Meet our brand-new PRO plans: with epic upload and download speeds supported by a network built by Aussie experts. Check out our PRO plans here: (1/2)

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Aussie Broadband

@Aussie_BB

3 years

@AussieAntics We have an outage affecting some customers – we do apologise. Technicians believe it has been fixed, and it may take some time to come back online. Please restart your modem / router if you are experiencing issues. Thanks for your patience! - Lizzie

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Aussie Broadband

@Aussie_BB

2 years

Since our outage last week, our team have been working hard behind the scenes to find out what happened and put measures in place to stop this from happening again. (1/11)

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Aussie Broadband

@Aussie_BB

2 years

@gaz772 We have some ideas on what could have happened... - Sarah

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Aussie Broadband

@Aussie_BB

4 years

Aussie Broadband has always and will always strive to stand up for what's right. We know #blacklivesmatter , we know #aboriginallivesmatter . We know we have a lot more to do on indigenous inclusion and racism, and we have only taken baby steps so far.

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Aussie Broadband

@Aussie_BB

9 months

Today, we’re celebrating 20 awesome years of changing the game! From starting out in a living room in regional Victoria to becoming Australia’s most trusted telco, we've only made it this far with the support of our customers and employees who never stopped thinking BIG.

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Aussie Broadband

@Aussie_BB

10 months

For all the people asking (no one asked) for ASMR videos of our engineers switching BNGs on, you're not gonna believe it...

as4764

@asn4764

10 months

New build means fresh BNGs!

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Aussie Broadband

@Aussie_BB

3 years

@katemclennan1 @katemccccartney We do pride ourselves on our fast speeds 😉

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Aussie Broadband

@Aussie_BB

4 years

We've won the Canstar Blue Award for Most Satisfied NBN Customers for the second year running! 💪 Thank you, our amazing customers, for making this possible! And to our amazing team, thank you as well. 💚 You can read more about the win below:

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Aussie Broadband

@Aussie_BB

4 years

On August 5, we saw the highest bandwidth event we've ever seen on our network. On that night, both the Call of Duty Season 5 update and the Fortnite update were released simultaneously.

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Aussie Broadband

@Aussie_BB

5 years

We're thrilled to announce that we have won the Canstar Blue Award for Most Satisfied Customers, NBN Providers 2019. This is a testament to the hard work of our entire team, and our awesome customers, without whom we would not have qualified for this award.

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Aussie Broadband

@Aussie_BB

1 year

Wow – what a stunning day to kick off spring 🙌🌻 Hopefully the weather is as good wherever you are. #blessed #springhassprung

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Aussie Broadband

@Aussie_BB

4 years

@AussieAntics Hey @AussieAntics we have sponsorship options available from time to time, however in this case we may not be able to help with the hefty upgrade. I suggest chatting with our business sales team however to see if there is a plan or other option available. Cheers, Anthony

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Aussie Broadband

@Aussie_BB

3 years

We are thrilled to take out the top spot as the fastest ISP from the Ookla Speed Test Report today! Of course, this recognition wouldn't be possible without our fantastic staff, who keep us running every single day 💚 Read more here: .

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Aussie Broadband

@Aussie_BB

2 years

Please accept our sincere apologies for the outage, we hold ourselves to much higher standards than that. (11/11)

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Aussie Broadband

@Aussie_BB

6 years

Aussie Broadband is stoked to be named as the #1 provider in Australia for nbn speeds in the latest ACCC report, producing 88.3% of speeds during busy periods.

Broadband performance data

The ACCC runs the Measuring Broadband Australia program. It provides information on the real world performance of broadband plans. We publish updates on this page every 3 months.

www.accc.gov.au

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Aussie Broadband

@Aussie_BB

5 years

We were delighted (and a little shocked) to win Best Fixed Broadband Provider at this year's CommsDay Edison Awards, AND see our MD Phillip Britt inducted into the Hall of Fame. Thanks to the judges, great competitors, our awesome staff and customers. We're stoked!

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Aussie Broadband

@Aussie_BB

5 years

We are thrilled to be a finalist in the 2019 Australian Service Excellence Awards and very grateful to be considered among of the top companies in Australia. A huge thanks to all our amazing staff and to YOU, our wonderful customers. Thank you all so very much! @CSIA_AU

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Aussie Broadband

@Aussie_BB

4 years

At 11am, Managing Director Phil (virtually) rang the bell at the ASX and Aussie Broadband Limited (ABB) commenced🔔 This is a big moment but it's only just the beginning. We're here to change the telco game. We’re so excited to bring shareholders along for the ride.

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Aussie Broadband

@Aussie_BB

5 months

An absolute honour! Thank you so much to our customers for being a truly special bunch, helping us achieve this award. Our customer service team is the heart and soul of Aussie, and it’s their passion and drive that makes these days possible!

Roy Morgan

@RoyMorganAus

5 months

Aussie Broadband wins the ‘Best of the Best’ Award for Customer Satisfaction for the first time – just ahead of Skoda, Dan Murphy’s and ALDI. Aussie Broadband is also the first ever business to win three awards in the same year. @Aussie_BB #ausbiz

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Aussie Broadband

@Aussie_BB

3 years

Yesterday we released our first full year results as an ASX listed company! A fantastic set of results, which saw us grow significantly over the last 12 months. Our ABB family played a massive role in this success, and that most definitely includes our lovely customers!💚

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Aussie Broadband

@Aussie_BB

4 years

I'm sure I'm not the only lucky puppy that gets a bit of extra attention at the moment. If I play my cards right when she goes back to the office, I reckon there's a fairly good chance I'll be going with her to meet the rest of my Aussie family.

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Aussie Broadband

@Aussie_BB

2 years

We couldn't have done this without YOU! 💚 We are honoured to have won the Roy Morgan Customer Satisfaction Award for Internet Service Provider of the Year, for the second year in a row!

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Aussie Broadband

@Aussie_BB

4 years

A huge congratulations to our entire team for taking out the Customer Service Organisation of the Year -Large award at last nights Australian Service Excellence Awards from the @csiaaus

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Aussie Broadband

@Aussie_BB

1 year

In the spirit of our "No bullsh*t" policy, we'll admit that the Aussie social team has no clue what #pushdastuff means. But are we pumped for more capacity? You betcha 🙌🙌🙌

as4764

@asn4764

1 year

Some new babies have landed. Their destination is the @Aussie_BB backbone. It's now time to prepare some migrations in order to add capacity. First, Sydney! #pushdastuff

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Aussie Broadband

@Aussie_BB

3 years

We are so honoured to have won Roy Morgan's Internet Service Provider of the Year Award. This is the first time a telco has won "ISP of the Month" every single month in 2020 which means that we take home the top spot at their annual awards💚Thank you so much for the support!

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Aussie Broadband

@Aussie_BB

1 year

Wow! Huge thanks to @choiceaustralia for the shout out, take a look at the full article below 🙌

CHOICE

@choiceaustralia

1 year

We've gathered feedback from more than 1600 people to help you choose an internet service provider (ISP). Read more:

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Aussie Broadband

@Aussie_BB

4 years

We're delighted to announce that our privately-owned dark fibre network is now LIVE and available for business customers in Metropolitan Melbourne. This is our own fibre in the ground, which means that we can control quality and improve our customer experience even more.

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Aussie Broadband

@Aussie_BB

10 months

Most Trusted Telco, 2 years in a row! 💚 Knowing that Aussies are putting their faith in us to deliver world-class tech solutions drives us to improve day-in, day-out. For this, we say thank you to our customers, and to our team for their constant hard work!

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Aussie Broadband

@Aussie_BB

4 years

We're a finalist in two categories at the @CSIA_AU Australian Service Excellence Awards! This is because of the fantastic work our team does on a daily basis. We'd like to take this opportunity to say 'thank you' to them for all that they do.

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Aussie Broadband

@Aussie_BB

4 years

As we announced late last year, Aussie Broadband is planning to list on the stock exchange.

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Aussie Broadband

@Aussie_BB

2 years

We have been recognised as Australia’s best broadband provider at the telco industry Edison Awards! So what is so special about this award? It's one of the highest accolades a company can receive in the telco industry.

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Aussie Broadband

@Aussie_BB

5 years

It feels like we've been saying this a lot lately, but we have received another award- the ACOMM Award for Commitment to Customer service in Sydney last week. Thank you to the judges, the @CommsAlliance who host the awards, our competitors, our wonderful staff and our customers.

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Aussie Broadband

@Aussie_BB

3 years

A sneak peek of what's to come in WA💚

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Aussie Broadband

@Aussie_BB

29 days

Happy to be on board, time to ace the competition! @ChiefsESC 🎮🔥

The Chiefs

@ChiefsESC

30 days

To be the best, you have to be powered by the best. That's why we are proud to introduce @Aussie_BB as a key sponsor of Chiefs Esports Club for 2024 and 2025. With Australia's most trusted Telco at our side, The Chiefs will Go Faster & Player Better. Read more below: 👇

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Aussie Broadband

@Aussie_BB

3 years

We're currently rolling out our own privately-owned dark fibre network in SA! Check out these on-location images showing the underground works in Adelaide's CBD. This build will bring better connection to South Australia - which is great news💚

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Aussie Broadband

@Aussie_BB

4 years

We are so incredibly proud of our Managing Director, Phillip Britt, who has taken out the Australian communications industry's most prestigious accolade at this year's ACOMM awards 💚🎉🏆

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Aussie Broadband

@Aussie_BB

4 years

Our customers and our inclusive culture are the heart of who we are at Aussie Broadband. We're excited to announce that we've been shortlisted for two ACOMM Awards for our Commitment to Customer Service and our focus on "all the small things" approach to diversity and inclusion.

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Aussie Broadband

@Aussie_BB

1 year

Incredible. If you thought there were places our Network Engineer, Mark, couldn't go — think again 🙌

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Aussie Broadband

@Aussie_BB

3 years

It's official - we're 16th in Australia's Best Workplaces (for medium businesses). This is a massive achievement for us, and our staff, especially after the year we've had! We're so chuffed to be the only telco among some other great companies🥇 #GreatPlaceToWork #Awards #Telco

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Aussie Broadband

@Aussie_BB

3 years

We are so proud to announce that we're the 2021 winner of the Customer Service Organisation of the Year (Large) at the ASEA Awards for the second year in a row, and runner up for the Customer Service Project of the Year - Service Innovation for our Carbon Platform! @CSIA_AU

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Aussie Broadband

@Aussie_BB

1 year

@MFWitches @Channel7 Hi @MFWitches , thank you for bringing this to our attention. We buy our media slots weeks or months in advance, and therefore rarely have insight into what the programming will be. We did not intentionally target the specific placement on Sunday night. (1/2)

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Aussie Broadband

@Aussie_BB

1 year

Made our day, ngl. Thanks @bajo 🥹

Bajo

@bajo

1 year

I've been with @Aussie_BB for about 4-5 years now. I've moved 3 times with them, they supply my stream's internet now too. Always happy to help. Great communication when there's maintenance. An incredibly rare thing for the industry, a pleasure to shout them out whenever I can

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Aussie Broadband

@Aussie_BB

3 years

A big thanks to @choiceaustralia who had some lovely words to say about us in their recent survey! "Aussie Broadband customers are by far the most satisfied. They scored a 88% for overall satisfaction." 🎉 Read more: .

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Aussie Broadband

@Aussie_BB

2 years

Nothing feels slower than the update progress bar on your brand new tech present. That's why this Christmas, we are giving our customers on data-limited NBN plans unlimited data on December 23, 24 and 25. Make sure you’ve downloaded any updates/patches before the big day (1/2)

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Aussie Broadband

@Aussie_BB

2 months

New fabric! (no arts/crafts store needed)

as4764

@asn4764

2 months

We did it! The @Aussie_BB teams just crushed the new Core rebuild project. We have now the new fabric in production in Sydney. Huge thanks to everyone involved! #pushdastuff

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Aussie Broadband

@Aussie_BB

4 years

As you may already know, we released a new plan on Friday called Home Ultrafast. It's available now to those in FTTP and limited HFC areas. We've also dropped the price of our nbn250/25 and nbn250/100 plans. Want to upgrade? Use the MyAussie app or give us a bell on 1300 880 905.

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Aussie Broadband

@Aussie_BB

2 years

🚩🚩🚩

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Aussie Broadband

@Aussie_BB

2 years

What if we told you that in the last 6 months, we help prevent over 93,000 calls from customers reporting network faults? (1/3)

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Aussie Broadband

@Aussie_BB

4 years

Given the developments over the past few weeks, we thought it would be helpful to give you all an update on our COVID-19 response. Basically, nothing has changed. We are still:

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Aussie Broadband

@Aussie_BB

3 years

We are so delighted to announce that our Managing Director, Phil, has won CEO Magazine’s 2021 Managing Director of the Year! The awards, which were held in Sydney last night, acknowledge the outstanding contributions made by leading executives and entrepreneurs in Australia.💚

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Aussie Broadband

@Aussie_BB

8 months

We’ve taken home a @Product_Review .com.au Award for the third year in a row, and it’s an accolade that’s so important to us. Knowing so many of our customers have taken time out of their days to give us feedback warms our heart, and from everyone at Team Aussie, thank you!

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Aussie Broadband

@Aussie_BB

1 year

@MFWitches @Channel7 One of our values is Being Good to People, and we truly do care about all Aussies. We have Pledged 1% of our profit or time to building better communities. We are reviewing our media placements and the approval process to ensure they align with our company values. Cheers, Holly

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Aussie Broadband

@Aussie_BB

8 months

Happy New Year, from the bottom of our nerdy hearts 💚

as4764

@asn4764

8 months

The @Aussie_BB network team is wishing you all a very happy new year filled with health, prosperity, love and loads of fun!

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Aussie Broadband

@Aussie_BB

5 years

Due to the extreme fire danger & horrendous conditions many of our customers are facing, we have decided to cancel this scheduled maintenance planned for NSW & QLD that was set for tonight. Our hearts go out to everyone being affected by these fires. Stay safe everyone 💚💚

NSW RFS

@NSWRFS

5 years

Latest fire prediction map for north coast fires, based on latest observations and forecast. More areas included in risk area if fires take a run as expected today, including Wauchope. Detailed map at #nswrfs #nswfires

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Aussie Broadband

@Aussie_BB

5 years

Today is IDAHOBIT day – zero to do with hobbits, plenty to do with standing with the LGBTI community against homophobia, biphobia and transphobia. Being good to people is in our DNA; it’s important to us that all our staff feel safe and able to be themselves at work. #IDAHOBIT

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Aussie Broadband

@Aussie_BB

2 months

Lookin' real nice! 🤩

as4764

@asn4764

2 months

Huge shoutout to our amazing DC team! They have been working hard to get this done. Here is the new Optical Distribution Frame (ODF) in our cage in Equinix SY4.

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Aussie Broadband

@Aussie_BB

5 years

Unfortunately our website is currently down due to a DDOS attack that we believe was deliberately orchestrated to occur during our all staff forum. Our call centres are back up and running, so if you have any enquiries please give our team a call on 1300 880 905.

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Aussie Broadband

@Aussie_BB

3 years

@bajo Oh my, thank you so much for the love💚 (I watched Good Game back in the day, so this has MADE my week - 10 year old me is fangirling!) Kindest, Lizzie

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Aussie Broadband

@Aussie_BB

2 years

Last night, our Automatic Fault Detection Project won the Innovation Award at the ACCOM Awards!

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Aussie Broadband

@Aussie_BB

3 years

Our wonderful Managing Director, Phil has been selected as a finalist for 'Managing Director of the Year' in The CEO Magazine’s 2021 Executive of the Year Awards for the second year running! 🏆 #awards @CEOMagazineEMEA

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Aussie Broadband

@Aussie_BB

6 years

We’re thrilled to announce that we were a finalist in the prestigious 2018 Australian Service Excellence Awards. The competition was tough; but we’re delighted to be in the top 9 companies recognised for customer service. Thanks to our awesome team and our wonderful customers.

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Aussie Broadband

@Aussie_BB

4 years

Today is #NationalComingOutDay 🏳️‍🌈 It's a day to celebrate LGBTIQ people who have "come out", but also to offer support to those struggling to do so. Coming out isn't always easy, but we want you to know that Aussie will always be a safe place to come and be respected ❤️🧡💛💚💙💜

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Aussie Broadband

@Aussie_BB

2 years

@troyhunt @Munnday We want to thank all our customers, yourself included, for holding us accountable and making us better. It's when we are all talking about cyber security and sharing tips to stay safe that we all win!

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Aussie Broadband

@Aussie_BB

4 years

Aussie Broadband has always regarded our customers and community as family. Part of being a family is providing support and opportunity for each other, which is why diversity and inclusion is so important to us.

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Aussie Broadband

@Aussie_BB

11 months

We’re all about speedy internet, which is why we’ve built our very own Aussie Fibre network. At 1200 kilometres long, see how it stacks up against some true-blue metrics!

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Aussie Broadband

@Aussie_BB

2 years

"New era" and "Major milestone" were just some of the terms Phil Britt used to describe our recent acquisition of IT Telecommunications provider, Over the Wire. (continued -)

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Aussie Broadband

@Aussie_BB

1 year

“Capping speeds effectively limits customers’ full access to the capabilities of their 5G devices, and the service they are paying us for. It therefore doesn’t pass that Aussie test of being good to people.”

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Aussie Broadband

@Aussie_BB

6 years

We’re excited to announce that we've been short-listed among the Top 100 coolest companies in Australia, according to Anthill’s Magazine’s 14th Annual Cool Company Awards. Special thanks to all our staff and customers for making us “cool”.

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Aussie Broadband

@Aussie_BB

6 years

"Stoked" is the best word we can find to describe how we're feeling right now after winning last night's Edison Award for Australian Broadband Provider of the Year in Sydney. Thanks to @Commsday and our hard-working staff and delivery partners for an awesome 12 months!

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Aussie Broadband

@Aussie_BB

4 years

We can't imagine the heartache of having a loved one go missing, without ever finding out what happened. Aussie Broadband had a team of 4 take part in the National Missing Persons Hackathon recently.

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Aussie Broadband

@Aussie_BB

4 years

Hi. My name is PJ and I'm one of the newest furry members of the Aussie Broadband family. Apparently today is Take Your Dog to Work Day, so they let me stand on the keyboard for once.

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Aussie Broadband

@Aussie_BB

11 months

40,000 – that’s how many Fibre connections we've enabled with @NBN_Australia See what went into the 40,000 below.

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Aussie Broadband

@Aussie_BB

4 years

Obviously we need more coffee, wrong tweet thread. Hmmm, coffeeeeeeee.

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Aussie Broadband

@Aussie_BB

4 months

Lest we forget.

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Aussie Broadband

@Aussie_BB

6 years

When you get too big for your current office, what do you do? You take over the shed/office over the road, of course! Yesterday we celebrated the opening of our second office and jobs growth for the Latrobe Valley. Thanks to everyone who has helped us along the way! #gippsnews

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Aussie Broadband

@Aussie_BB

4 years

Aussie Broadband acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

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Aussie Broadband

@Aussie_BB

2 years

We’re introducing a fantastic new change to how your account’s security will work. From July 1, we’ll be introducing two-factor authentication.

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Aussie Broadband

@Aussie_BB

1 year

Today marks the start of a new chapter in the Aussie story. Introducing: The Actual Aussie Way – redefining what a world-class technology provider in Australia is. Find out how we got here, and what this new brand position means for us moving forward.

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Aussie Broadband

@Aussie_BB

2 years

We know that a similar issue occurred in October last year (similar outcome but different root cause) and our team are understandably annoyed at themselves, as we hold ourselves to high standards. (2/11)

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Aussie Broadband

@Aussie_BB

3 years

We're are so excited to be launching a new white label solution for major retail brands that allows them to sell Aussie’s internet and VoIP services under their own brand. For more, read this article by iTNews journalist, @RyCrozier here:

Aussie Broadband to white label its services

Attracts an existing retailer with 25,000 customers.

www.itnews.com.au

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Aussie Broadband

@Aussie_BB

2 years

Most of these new servers have been built and are being rolled into production over the next week. We are implementing a new testing environment which will be setup as “another state” and be connected to the normal network, so changes are rolled into that first. (8/11)

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Aussie Broadband

@Aussie_BB

4 years

We're so excited to be partnering with @StarsBBL 💚

Melbourne Stars

@StarsBBL

4 years

We have some big news, with @Aussie_BB on board as our NEW principal partner 👊 Welcome to #TeamGreen !

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Aussie Broadband

@Aussie_BB

2 years

Heading to #PAXAUS ? Then come check out the Aussie Broadband Arcade, with prizes and some of your favourite content creators, including @BackPocketVids , @thegeekgg and more! Details here:

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Aussie Broadband

@Aussie_BB

2 years

We are adjusting the speed of our automated rollouts. If something does make it through our controls, this along with the decreased number of services per DHCP server, will limit the radius of any issues caused. (10/11)

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Aussie Broadband

@Aussie_BB

1 year

Lest we forget.

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Aussie Broadband

@Aussie_BB

2 years

We also know it’s been a hard year for many, so we wanted to do something on behalf of all our customers to invest in the long-term future of our community. We’ve decided to make a donation of $30,000 to @ChildrensGround (2/2)

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Aussie Broadband

@Aussie_BB

2 years

What changes will be made? We are significantly increasing the number of DHCP servers across the country. This will reduce the number of services simultaneously connecting to any given DHCP server. (7/11)

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Aussie Broadband

@Aussie_BB

2 years

We’re on track to complete our dark fibre network in Queensland! Here is a behind the scenes photo of the Netcom Fibre Optics team laying the fibre near Victoria Bridge in Brisbane's CBD. Check out this article by ARN journalist, Sasha Karen 💚

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Aussie Broadband

@Aussie_BB

3 years

We're absolutely thrilled to announce that we are finalists in 3 categories of this year’s Australian Service Excellence Awards (ASEAs). This sort of recognition is just not possible without our awesome team who are focused on changing the game for our customers!💚

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Aussie Broadband

@Aussie_BB

2 years

We created a Fault Detector system that can automatically identify potential issues with your internet, and raise them with our Support team to investigate - all to give our customers the best service we can. (2/3)

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