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Zoe Kleinman Profile
Zoe Kleinman

@zsk

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BBC Technology Editor, talking about tech on BBC TV, Radio + Digital. Also presenter, parent and occasional baker.

on the phone
Joined July 2008
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@zsk
Zoe Kleinman
1 month
The person who sent me this thinks they have sent it anonymously. They have no idea 🤦🏼‍♂️
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@zsk
Zoe Kleinman
1 month
Well - this escalated quickly! I have a lot of information about this person, thanks to some very smart folks, and it is now in the hands of the police. I can’t say any more about it for now but I will when I am able to. Thank you to all for the overwhelming support, the love by
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@zsk
Zoe Kleinman
1 year
Yesterday I tried the Apple Vision Pro. I wasn't allowed to film or photograph it. It was in a private room at Apple Park. I have yet to see *anyone* outside of the promo ad actually wearing one. I have tried a lot of headsets! here's what I thought of this one....
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@zsk
Zoe Kleinman
1 month
@katebevan Yes. I'm sharing this because I think it's important to see it
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@zsk
Zoe Kleinman
1 year
... But aiming this at an everyday audience - basically doing stuff on it that you do on your phone all the time - is genius. Lots of VR headsets still market aggressively at gamers. Kill monsters! Play in a rock band! This is a much more mundane but clever approach. The end!
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@zsk
Zoe Kleinman
4 months
I’d like to tell you about an awesome BBC colleague of ours who has passed away. You might not know his name but you have almost certainly seen his work if you are one of the many millions of people who read the BBC News website. Richard Warry was a formidable and brilliant
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@zsk
Zoe Kleinman
9 months
Is there a cut off date after which everyone can stop saying there's a higher volume of calls than normal and just accept that this is, in fact, the nature of customer service?
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@zsk
Zoe Kleinman
2 months
Woke up this morning to MASSIVE global outage affecting trains, planes, banks, supermarkets around the world. Sky News off air. Microsoft says it’s investigating a US cloud issue. Lots of fingers pointing at an anti-virus update from cybersecurity firm Crowdstrike. BBC live page
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@zsk
Zoe Kleinman
10 months
My son's school: so, we just need your consent to collect your son's biometric data and store it in our "new secure place" Me: err.... I have a *lot* of questions about this
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@zsk
Zoe Kleinman
5 months
I’ve now been the BBC’s tech editor for 2 years. It’s gone so quickly! Here’s what I have learned… You can’t do a job like this unless you’re genuinely passionate about the subject - and I am. You are always on call - my longest days begin with @BBCr4today and end with the BBC
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@zsk
Zoe Kleinman
1 year
- it's light and comparatively comfortable to wear - the eye tracking/gesture control is spot on - you look at an app, pinch your fingers together and it opens. No clunky hand controllers required - the user experience is pretty easy - you get the hang of it quickly...
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@zsk
Zoe Kleinman
10 months
I’ve broadcast from lots of cool places but being on @BBCr4today with @amolrajan in ALAN TURING’S ACTUAL OFFICE here at @bletchleypark is giving me enormous butterflies
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@zsk
Zoe Kleinman
1 year
- 2 hours of battery life. Battery has a USB-C charge point! - watching movies is truly cinematic - the photorealistic avatar you see during a video call is a bit weird, even though it picks up smiles and frowns - the 3D content is fun and impressive but a gimmick...
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@zsk
Zoe Kleinman
1 year
- the lack of latency is great - looking at photos and videos is great - but the photos and videos I saw were curated stunning landscapes + beautiful people - the dial on the top that lets you increase or decrease the size of what you're seeing is I think a game changer...
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@zsk
Zoe Kleinman
6 months
I'm actually quite speechless about this. It's 2024, this is a discussion about the failings of a huge tech giant's huge AI product, there are no women in the room and one of the men present is wearing a t shirt with boobs on it.
@jenstirrup
Jennifer Stirrup #MBA Topics: #AI #Data #Strategy
6 months
Since nobody else is going to say it, I’ll bite. As a woman in tech, I don’t want to be working in a professional working environment where T-shirts like this are allowed. There’s no women in this room at all. Spaces where women are welcome are being reduced so much, it’s hard
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@zsk
Zoe Kleinman
1 year
Believe me there's only so many times I want to be sniffed by a T Rex! - I just can't see people deciding to put on a headset to send a message (the digital keyboard which floats up in front of you felt fiddly btw - but obvs its not finished product)...
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@zsk
Zoe Kleinman
6 months
As it's #iwd here's a little story: - I loved writing, and when I was a kid I used to make my own little newspapers - but growing up the only women I saw in the press were Page 3 girls in my granddad's Sun - my family said you couldn't go into journalism unless you "knew people"
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@zsk
Zoe Kleinman
27 days
This weekend has been pretty special 💍❤️ Thank you @MigsterMMA 📸 @Mikehallfoto and @sparkyannc
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@zsk
Zoe Kleinman
6 months
Your best examples of enshittification please - I'm going to be talking about it tomorrow (without actually saying it!)
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@zsk
Zoe Kleinman
1 year
I’ve been working on this story for some time. I spoke to physicists & environmental engineers to make sure that it really could work on a practical level. I went back & forth with Deep Green for detailed info about their system….
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@zsk
Zoe Kleinman
3 months
I’ve had a bit of a telling off! But it’s taught me a good lesson. A lady emailed me to say she sees me on the news talking about AI chatbots. She said I say how useful they can be for students and office workers but I never mention retired people. I’m not scared of trying new
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@zsk
Zoe Kleinman
2 months
I have around 4,000 unread PR emails in my BBC inbox. My LinkedIn private messages overflow. I get pitches via Instagram DM, WhatsApp, text message. I’ve don’t have open DMs on X but I get pitches there too. I am utterly overwhelmed by people digitally shouting at me for their
@jayrayner1
Jay Rayner
2 months
A few weeks ago I received an email (and a few follow ups) inviting me to a webinar on how PRs should deal with rejection by journalists. So I replied with a few pointers. Why not stop sending us stuff which is completely irrelevant to our job. The result is this open letter.
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@zsk
Zoe Kleinman
6 months
Of all the challenges I face in my job, making tea with this absolutely nightmarish tap in the staff kitchen is by far the worst. It’s contact-free so you can’t actually touch it, meaning you have to find the sweet spot where the tap is aware of your gesture. I swear this moves
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@zsk
Zoe Kleinman
5 months
This is the story which moved me to tears on the tv. Former Tesla engineer Cristina Balan is a single mother, currently in remission from breast cancer, and she’s been locked in a ten year legal battle with her ex employer
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@zsk
Zoe Kleinman
1 month
A few thoughts about X and riots 🧵 I live and work in the UK. I am of course upset and alarmed by the wave of riots taking place in towns and cities across the country. It’s scary, frankly. Professionally though, this is not really my beat - or at least, it wasn’t until Elon
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@zsk
Zoe Kleinman
4 months
I have three children. My eldest nearly died because nobody believed me when I said I was in labour. I nearly died delivering my third. I asked for a C-section 48 hours after my waters had broken and induction had failed, having been told both mine and my son’s lives were at
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@zsk
Zoe Kleinman
1 year
Two years ago this week I gave birth to baby #3 and became the BBC's first tech editor. It was a wild week! But also two events I would have said were unlikely for a woman in my 40s. I'm quite proud of that ✨
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@zsk
Zoe Kleinman
3 months
Labour's Peter Kyle: it was "pure economic vandalism" to block the building of a data center "because of the view from the M25". A Labour government would be pro-data center construction and development he says.
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@zsk
Zoe Kleinman
10 months
This has to be one of the most bizarre work events I've ever covered. I walked back into the newsroom afterwards saying "what just happened there?!" The Prime Minister having a matey chat with Elon Musk. No press questions allowed.
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@zsk
Zoe Kleinman
4 months
I'm not the purveyor of good news at the moment. I'm having a bit of time away from work for now because my beautiful cousin Marissa passed away last night. She was such a powerhouse, funny, kind, loud! Always had time for everyone, looked after me through the hardest and darkest
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@zsk
Zoe Kleinman
10 months
There is a growing chorus of voices here at the AI Summit calling for a focus on the more immediate, close-to-home threats posed by AI. It's more likely to replace you in your job or discriminate against you in an insurance quote than it is to try to kill you (at the moment!)
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@zsk
Zoe Kleinman
1 year
16 years ago today I lost my dad. He went out to do his hobby and had an accident. Please look after yours if he's a good one ♥️
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@zsk
Zoe Kleinman
2 months
NOT NOW WINDOWS
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@zsk
Zoe Kleinman
19 days
This is shocking. Just last month Mike Lynch was dramatically acquitted of a multi-billion pound fraud charge in the US following months of house arrest and years of legal action.
@PA
PA Media
19 days
#BreakingNews British technology tycoon Mike Lynch is missing after a luxury yacht sank in bad weather off the coast of Sicily, sources said
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@zsk
Zoe Kleinman
3 months
So thrilled to see the brilliant @ruskin147 awarded a well-deserved OBE. I was lucky to work with him @BBCTech for a long time and I learned so much - both at work and over warm wine in the pub around the corner 😂 congratulations Rory 🎉
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@zsk
Zoe Kleinman
2 months
Man approaches Apple Store here in Regent St just as it opens Me: hi! the Vision Pro goes on sale in the UK today. Are you here to buy one? Him: no! I’ve just popped in for a charger 😂
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@zsk
Zoe Kleinman
5 months
Sometimes when you’re a journalist people from all walks of life tell you stuff that doesn’t quite ring true. They might believe it themselves, you might want to believe it too because it sounds like a good story… but figuring out the facts is literally the job! Well done Emma
@MonkEmma
Emma 💛💙🇩🇰🇬🇧🇪🇺
5 months
Gosh, this sounds terrible. Imagine losing 70% of your customers overnight……. 🤔 Or do we think someone might be being slightly economical with the truth? Let’s dig in! 🧵 1/12
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@zsk
Zoe Kleinman
5 months
This morning I have got 3 small people ready and out the door to different schools/nursery. Did 3 live radio hits about flying taxis. Organised for the house to be cleaned. Bought foreign currency for child #1 upcoming school trip. Got car to garage. it’s only 9am. Parents don’t
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@zsk
Zoe Kleinman
6 months
The toddler has made me breakfast
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@zsk
Zoe Kleinman
1 year
I think I've hit peak LinkedIn: a man has messaged me to ask me to share a link to his podcast with the new chair of the government's AI task force, who I interviewed at the BBC earlier this week. I've replied explaining that I am not his PA.
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@zsk
Zoe Kleinman
6 months
Yesterday I had to collect my car from the garage. It was 2 trains and then a 30 min walk, in the rain, with toddler. A lady heard me on my phone talking about it and offered me a lift - she wouldn’t accept a penny, just asked me to pay it forward one day. Kind folk are out there
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@zsk
Zoe Kleinman
1 year
Out-of-office is on, wine is poured! Thanks to you all for following my reporting, for supporting and challenging me professionally, it’s been an awesome year in this job and an extraordinary time to work in tech journalism. I love it but right now, it’s time for a re-charge 🥂
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@zsk
Zoe Kleinman
5 months
#Scoop is a terrific movie - well done @SamMcAlister1 ! Finally an authentic movie about journalism by someone who actually knows what it's like... and l loved the contrast between work/life - one minute you're talking to royalty, the next you're on a bus home via the kebab shop
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@zsk
Zoe Kleinman
2 months
I'll let them know mum 😂 In all seriousness, if you know @BBCr4today you'll know the 0810 slot is the most hallowed and also feared. And today it's mine
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@zsk
Zoe Kleinman
9 months
Signing off for Xmas now (I think!). Thanks for all for your support and for following our work across the BBC. What an incredible time for tech news! When I got this job I was told I would probably get a story on the BBCs biggest TV news bulletins once a month….
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@zsk
Zoe Kleinman
7 months
Chatting with a guy who asked what I do. “I cover tech news…” I said, and got no further as he then spent the next 10 mins telling about all his experiences of tech. He finished by asking if I could help him access an email folder he can’t find on his phone. Perfect, no notes
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@zsk
Zoe Kleinman
4 months
The BBC website has a new section called InDepth, for more deep-dive type articles. Here's my first one - it's all about Scarlett Johansson, Silicon Valley arrogance and AI safety. A potent mix!
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@zsk
Zoe Kleinman
1 month
I’ve also seen a number of high profile account holders writing that they are leaving the platform as a result of all the toxicity. Is this the digital town square Musk dreamed of? If this is “free speech absolutism” do we want it? Perhaps it will become the first big test of the
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@zsk
Zoe Kleinman
1 year
Missing my dad today and every day. He was completely bonkers and brilliant fun. He never got to meet his grandchildren or see me on the TV. He would have embarrassed the hell out of me on social media! I wish he was here.
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@zsk
Zoe Kleinman
1 year
Back to tech news momentarily. It infuriates me to see a woman in the public eye humiliated on air in that way. It takes a lot of guts and a very thick skin to put yourself out there- believe me, I know - but if nobody does, women have no voice at all & that’s why it’s important.
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@zsk
Zoe Kleinman
6 months
Yes I have, I wrote it 🫠
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@zsk
Zoe Kleinman
2 months
I'm first up in the running order on the BBC News at 6 - what a day.
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@zsk
Zoe Kleinman
1 month
1. I don’t work for Twitter, I work for the BBC. If you want to pass judgement on my journalism at least do so through the large amount of coverage I have given the story of Musk/X on numerous BBC platform over the years, rather than a couple of posts which I wrote yesterday to
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@zsk
Zoe Kleinman
1 year
The BBC today has warned staff about having TikTok on corporate phones unless there is an editorial or business reason. Yes, this does affect me. But bigger picture: TikTok denies any data sharing with China. Nobody has found a smoking gun. And yet the fears grow louder
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@zsk
Zoe Kleinman
10 months
20+ years in the Royal Navy, service in 2 wars and also puts up with me ⚓ proud of you @MigsterMMA . When we pass war memorials, he always stops and reads the names and says, all these people, they were all just ordinary people like me. #RemembranceDay
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@zsk
Zoe Kleinman
5 months
My colleague @Shayan86 is a legend
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@zsk
Zoe Kleinman
6 months
Train journeys in Scotland are 😍
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@zsk
Zoe Kleinman
24 days
Treating our youngest to an afternoon of London public transport. So far he's "driven" the DLR and swung across the river in a cable car. He's in heaven!
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@zsk
Zoe Kleinman
1 month
Or will we find, as we have in the past, that the social networks, those who moderate them, and even the regulators themselves, are overwhelmed by the toxic torrent unleashed in real time, and are unable to respond at the speed and scale urgently required? And if that is the case
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@zsk
Zoe Kleinman
6 months
Really interesting idea by @guardian - in addition to a top 10 most popular articles it’s also now showing “most deeply read” - the articles readers are spending the longest on
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@zsk
Zoe Kleinman
1 year
@Flupsybunny So I only saw this in the presentation but Apple said there will be a magnetic lens inside that ca know attach to glasses. I was wearing contact lenses so I didn’t get to try that out
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@zsk
Zoe Kleinman
4 months
Not sure many people still use paper notebooks but I love them - I like to scribble down notes for radio lives. I've decided to up my notebook game and buy pretty ones rather than the trusty spiral bounds - v pleased with this beauty. Old school kit for high tech reporting!
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@zsk
Zoe Kleinman
5 months
I deleted a couple of tweets from yesterday because they were starting to cause a pile on and I’ve been on the receiving end of enough of those to know how unpleasant they are. But… if you can’t handle watching a woman present at a conference, don’t blame her for that
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@zsk
Zoe Kleinman
10 months
I think this might be my favourite tweet so far about the OpenAI debacle
@andrzejdragan
Andrzej Dragan
10 months
@ilyasut People building AGI unable to predict consequences of their actions 3 days in advance.
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@zsk
Zoe Kleinman
1 year
Thanks to all who have messaged to ask if I sneaked off to Sydney for the 6pm TV News. I promise this is Glasgow in a rare moment of glorious sunshine!
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@zsk
Zoe Kleinman
9 months
My interview with Lukasz is the most read story on the entire BBC News website so far today. I spent a long time with him yesterday. He’s emotional and a bit fearful - but also determined to do what he believes is right
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@zsk
Zoe Kleinman
1 year
I'm lazily browsing beachballs on Amazon for our summer holiday. I love the total lack of effort that's gone into this Photoshop
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@zsk
Zoe Kleinman
8 months
First time I have ever driven hands free on public roads
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@zsk
Zoe Kleinman
1 year
Today’s office! I’m in a little corner of San Francisco for the next couple of days
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@zsk
Zoe Kleinman
4 months
Early days of grief: yesterday I spent all day cleaning the house and rearranging the furniture. Didn't eat. Spoke to my family down south and found we had all independently done the same thing. Today I don't want to leave the house. Usually I go out every day. I hate sitting at
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@zsk
Zoe Kleinman
10 months
@mdf200 payments apparently. As things stand it's a no from me!
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@zsk
Zoe Kleinman
9 months
Christmas eve train journey. What could possibly go wrong?
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@zsk
Zoe Kleinman
1 year
I've definitely noticed a change in tone with the US firms I talk to about their UK operations. A US tech giant pulling out would be a *huge* and dramatic option. But the UK isn't backing down on its new rules. Who will blink first...?
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@zsk
Zoe Kleinman
11 months
I have seen a lot of disinfo on X - my fab colleague @Shayan86 is doing a good job of highlighting the fakes he has been able to verify but ultimately it’s X’s job, not his
@ThierryBreton
Thierry Breton
11 months
Following the terrorist attacks by Hamas against 🇮🇱, we have indications of X/Twitter being used to disseminate illegal content & disinformation in the EU. Urgent letter to @elonmusk on #DSA obligations ⤵️
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@zsk
Zoe Kleinman
1 year
I've now heard far more about one man, Luis Rubiales, than I have about the glory and the triumph of the women's World Cup.
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@zsk
Zoe Kleinman
7 months
Facebook is 20 years old today. A bit of software, created by young students in a college dorm, which changed society. There's a generation now that has only ever known life with social media. At its best, it brings people together. At its worst, it destroys them.
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@zsk
Zoe Kleinman
1 year
I've just heard a rather heartbreaking story about bullying in school. I was bullied at school, on and off. Never physical, always verbal, nasty and bitchy (all girls school!) It was awful. My solution was to spend every breaktime in the library. I read and read and read...
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@zsk
Zoe Kleinman
1 year
I’m waiting to go on @BBCBreakfast and listening to an item about milk. I have just learned that you shouldn’t keep it in the door of the fridge 🤯
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@zsk
Zoe Kleinman
1 year
Text from my mum to say she heard me on @BBCr4today this morning and it has reminded her to tell me what she would like for her birthday. Bit of a niche public service.
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@zsk
Zoe Kleinman
1 year
Digital healthcare provider Babylon Health was held up in the UK as key to the future of the NHS. It had vast amounts of funding and government support. It expanded into Africa with a 10 year deal in Rwanda and funding from the Gates Foundation. And now….
@katiedjennings
Katie Jennings
1 year
NEW: Babylon is "winding down" operations In Rwanda, potentially disrupting care for 2.8 million people. Program has received $2.2M from the Gates Foundation. Babylon CEO @dr_aliparsa has not responded to requests for comment.
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@zsk
Zoe Kleinman
2 months
hard relate
@SimonHuntUKTN
Simon Hunt
2 months
The IT outage does not appear to have affected the PR industry, who have sent me about 500 different hot takes about CrowdStrike today.
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@zsk
Zoe Kleinman
1 year
An important part of my job is the academic side. I try to read as much as I possibly can. It’s sadly the first thing to go when I’m super busy but I really do try. This by @katecrawford is an important antidote to all the AI hype. What should I read next?
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@zsk
Zoe Kleinman
6 months
So - what *is* going on in the shops this week? Sainsbury's, Tesco's, McDonalds, Greggs etc all reported issues in the last few days and now my phone is blowing up with people asking whether it's connected. Here's what I think: - it's *probably* a configuration problem somewhere
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@zsk
Zoe Kleinman
2 months
Mum, me and my giant Blue Screens of Death are on the tv
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@zsk
Zoe Kleinman
1 year
Have to say Apple architecture is quite something. This is the Steve Jobs memorial theatre
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@zsk
Zoe Kleinman
3 months
One of my dad's old buddies has found me on LinkedIn and is now regaling me with some awesome stories. They had a lot of fun together! I was 29 when my dad died, and I'd still give anything for a bit of extra time with him. Happy father's day to all the good ones out there ⭐
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@zsk
Zoe Kleinman
1 year
As so many of you are asking here’s what she said: it’s because the door is the warmest part of the fridge. You should keep it on the shelf, towards the back. I am going to change my job title to Milk Editor 😁
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@zsk
Zoe Kleinman
1 year
You know, if you've hired a prestigious large venue and invited 2,000 people to your conference but it didn't occur to you that you would also need to pay your speakers, you shouldn't be organising events! Saying this because I know lots of people who can't. Grrr.
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