ICYMI - The MatPat figures are now shipping in waves throughout July 😁
Once you receive your tracking number in your inbox between now and the end of July, you can enter your tracking number here:
We hope ur excited for ur MatPat Youtooz to arrive! 🎩
@psithirissma
@youtooz
hey!
sorry to hear you haven't received your techno! 😞
would you mind opening your dms so we can have a look into this for you? or if you prefer, you can send an email to support
@youtooz
.com with your order info and we'll be happy to take a look!
@JaneTheDergMp3
Hey, Jane! Sorry to see that 😞
If you haven't already, shoot over an email to support
@youtooz
.com with some pics of the damage and your order info.
We'll get a new Mangle out to ya ASAP!
Thanks 🖤
@DevSprings
hey! hmm we inspect 100% of the plushies + this shouldn’t have passed inspections.
going to look into what went wrong here - sorry about that!
dm’d you to send a replacement and arrange a refund ❤️
ICYMI the first Helluva Boss Youtooz drop (featuring Loona, Blitzo and Stolas) is currently shipping in waves throughout the rest of May!
If you haven’t received tracking info yet, please keep an eye out for a shipping confirmation email over the next few days! 😊
Hey!
A quick update on Ghost Face orders:
Orders have started shipping out in waves but due to the huge popularity of these figures, shipping is taking a little longer than we originally scheduled.
This combined with the warehouse closure for the Chinese New Year holiday,
@LawrieEllis
@youtooz
Hey! Sorry to hear that 🙁 Please open up your DM's or send us an email at support
@youtooz
.com and we'll be happy to help you out here!
Hi hi!
Update if you're waiting on a Nick and Charlie pre-order:
We are so sorry for the delay with your favorite couple! They deserve to be perfect!
The good news is these figures are ready to go! However, due to some ongoing holidays in China, shipping operations are
@0nji_
not to worry 😊
due to the high volume, Loona orders are shipping out in waves from our warehouse and you should receive a shipping email very soon!
Heads up - our recent Cookie Run Kingdom plush drop (featuring Shining Glitter, Madeleine and Espresso) will now be shipping from Late June!
Our Plush team needs to give some extra love, time and shining glitter to ensure all of the CRK plushies are as perfect and cuddly as
For those who recently ordered the Appa Weighted Plush (16in), orders will be shipping in waves throughout June!
So please standby for a shipping confirmation email with tracking info sometime during this month 😃
Thanks for your patience!
@plantriss
hey!
sorry to see that! would you mind sending this pic to support
@youtooz
.com along with your order info?
we'll be happy to get a replacement on the way to you! 😊
@WeirdLiam4242
hey Liam!
orders are currently shipping out in waves 😊
if you haven't received a shipping email yet, stay tuned as you should be receiving it very soon!
@jadynislive
@youtooz
Hey! The pre-order shipping window for the new FNAF plushies is February 20 - March 20, so they won't arrive in time for Christmas.
@WolfyNotWitch
Hey!
We'd be happy to check for updates on your Philza order!
You can email us at support
@youtooz
.com or you can open your DMs here so we can get your order info! ☺️
@nockbrick
hey!
sorry to hear that! we'd love to check on your order 😊
can you please send your order number to support
@youtooz
.com so our team can take a look?
@daszify
hey! sorry for the wait - these have been shipping but some regions may be experiencing transit delays out of our control!
if you need tracking, please shoot an email over to support
@youtooz
.com with your order number and we'll get you the latest info on that ☺️
thanks 💙
If you pre-ordered the Heavy Scientist or the Hazmat figure from our recent Rust collection, you'll receive a free in-game item redemption code via the email you ordered with in Late June 2024, after pre-orders ship out 📝
Stay tuned!
@IceTiger67
@youtooz
Hey! Due to licensing restrictions the Rayman Legends Collection only ships to addresses in North America, South America and Europe at this time. Where in Europe are you trying to order from? Let us know!
@glownotfound
hey finnie!
these codes are for something really cool called 'The Vault' which will be our loyalty program!
with these codes, you'll be able to collect points and redeem them for free stuff!
keep them safe for now as this is coming soon 👀
@strawberrimaia
Hey! Don't worry, the Ranboo Sit plushies have just started to ship + the shipping window runs up to Dec 16 ☺️
…
Your order will ship sometime between now + that date! Once it does ship, we'll send you an update email with tracking info, so stay tuned ❤️
@DFulgencii
hey there!
that doesn't look right! 🤔
please send this pic along with your order number to support
@youtooz
.com and we'll be happy to help you here!
@UltraRareDuck
hey!
not to worry, the transit times are normal!
to explain, orders are shipped via ocean freight and once departed from China, are estimated to be in transit for 20-25 business days
your order should be landing very soon 😊
see our shipping policy here:
@MermaidEmberYYC
Hey! The Ranboo plushies have been shipping out and are on the way as expected!
We DM'd you to grab some more info, so we can give you the latest update😊
The Ph1LzA Crow plushie finished up ahead of schedule, so they've started shipping!
Thanks ♥️
@SushiHushiYT
@officialfye
@youtooz
Hey! Sorry to see that you got the wrong item 🙁
Don't worry, we'll ship out what you originally ordered at no extra cost! Sent you a DM to follow up.
@cosmicloll
Hey! Oh no, sorry to see that cosmic 😔
Can you please send an email over to support
@youtooz
.com with your order info along with pics of the rip and we'll get a new one out to you ASAP!
Thanks ☺️
@Tzar_the_II
hi Luke!
not to worry, due to the high volume orders are still shipping out in waves from our warehouse
you should receive a shipping email for your Stolas very soon!
@ivan_suckss
hi Ivan!
this plush is estimated to ship out sometime between April 15 to June 15
we're keeping the product page updated with the shipping window:
@NotFoolishG
Hey! Don't worry, the Ranboo Sit plushies have just started to ship + the shipping window runs up to Dec 16 😎
Your order will ship sometime between now + that date! Once it does ship, we'll send you an update email with tracking info, so stay tuned❤️
@Ontheinsanity
oh no! 😥sorry to see that!
please send these pictures to support
@youtooz
.com and we'll check if there are some spare boxes left that we can send!
@arkadia09
@youtooz
@Slimecicle
Hey! Oh, sorry about that 😔
If you haven't already, please shoot an email through to support
@youtooz
.com with your order info! We'll send out the correct plushie ☺️
Thanks ❤️
@Bruh69197219
@youtooz
Hey there! They're shipping in waves at the moment. Please send an email over to support
@youtooz
.com with your order details and we'll fetch you an update!
Cheers ☺️
@awfullyallie
Hey Allie!
Unfortunately we've been seeing delays with shipments processing through the ports and US customs😔We're hoping for these to start moving quicker soon!
Once processed, it'll be handed to USPS for delivery 😊Hopefully shouldn't be too much longer now ♥️
@PoolStitch
hii!
the helluva boss orders are currently shipping out in waves due to the high volume
If you haven't already received a shipping email, you should be receiving yours very soon 😊
@Red_Clegane
Hey!
Captain Price is a pre-order item estimated to ship out sometime between November 11 - December 11
Orders are currently shipping out in waves our warehouse and if you haven't received a shipping email yet, you should be receiving one very shortly 😊
@Squishy64983329
@dirtynoodlebowl
@youtooz
Hey all! BBH and Fundy are shipping in waves right now ☺️ Ranboo will start shipping at some stage between now and Dec 16.
If you'd like order updates, please send through an email to support
@youtooz
.com with your order info and we'll help you out there 😀
Thanks so much ❤️
@xiaodemons
Oh no! We're super sorry to see he didn't come with his little companion!
Could you please shoot us through to support
@youtooz
.com with your order deets so we can help out? ♥️
@AprilVandenber5
Hey April!
The Technoblade plushies are shipping out now and should hopefully all be sent out by the end of the month 😊
Could you open your DM's so we can grab some more info and check on your order?
Thanks ♥️
@pinkpandablob
@youtooz
Hey! Sorry to hear you haven't received your last one just yet 😔
Please shoot over an email to support
@youtooz
.com with your order number and we'll get you an update ASAP ☺️
Thanks for being so patient ❤️
@NapTr4p
@youtooz
Hey! Sorry to see this 😞 We're happy to send out a free replacement to you!
Please send a photo of your Huggy Wuggy beside the shipping label on the box he arrived in to support
@youtooz
.com and our team will set you up!
If you don't have the shipping label anymore, a piece of
@Hopew0rldHoesuk
Hey there! The Schlatt Plushies are shipping in waves at the moment ☺️
Please send an email over to support
@youtooz
.com with your order details and we'll get you an update! Thanks 😀
@secretlymaya
hey!
this plush is estimated to ship out sometime between April 15 - June 15 😊
we're keeping the shipping dates on the product page all up to date:
@saint11751
@youtooz
Hey, Chris! Sorry for the wait - customs processing times can vary a lot due to the ongoing global shipping congestion!
Please shoot over an email to support
@youtooz
.com with your order number and we can get you an update ASAP!
Thanks for being so patient ❤️