UMG Stores Support Profile Banner
UMG Stores Support Profile
UMG Stores Support

@umusicsupport

5,069
Followers
561
Following
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Media
32,067
Statuses

Handling customer service inquiries for UMG stores! DM us with your order info and we will get back to you ASAP! DM Hours: Monday - Friday 9AM - 6PM EST

Joined February 2018
Don't wanna be here? Send us removal request.
@umusicsupport
UMG Stores Support
5 years
If you purchased the Shawn Mendes Signed "If I Can't Have You" 7" Picture Disc, don't worry! Your signed litho will ship separately. Please DM us with your order number if you have any more questions!
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@umusicsupport
UMG Stores Support
3 years
@foolsbehavior We're so sorry to see this! Please come meet us over in DM with your order number, full name, email, and billing address and we'll assist you further.
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@umusicsupport
UMG Stores Support
4 years
@bp_chartdata Hey! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience. Feel free to DM us if you have any other questions or concerns.
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@umusicsupport
UMG Stores Support
4 years
We’re experiencing higher volumes of inquiries than usual, resulting in delayed response times. We’re very sorry for any inconvenience but will get back to you as soon as possible. Thank you for your continued patience.
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@umusicsupport
UMG Stores Support
4 years
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@umusicsupport
UMG Stores Support
4 years
@aidanshaus That's not what we like to see. DM us your order number.
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@umusicsupport
UMG Stores Support
4 years
@kylieeflores We sincerely apologize for the extended delay! Feel free to DM us if you have any other questions or concerns.
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@umusicsupport
UMG Stores Support
4 years
If you purchased the Spotify Exclusive Halsey 'MANIC' Picture Disc and received a plastic sleeve instead of the gatefold that was intended, we wanted to make this right! The gatefold sleeve was sent to you separately! Please DM us if you have any more questions.
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@umusicsupport
UMG Stores Support
3 years
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@umusicsupport
UMG Stores Support
5 years
@buterawoah Hi Leona! We're so sorry to see this. Please DM us with your order number so that we can fix this!
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@umusicsupport
UMG Stores Support
3 years
@1NF1N1TY_313 Hey! Just to clarify, you can purchase all 7 if you'd like; however, there is a maximum per product. Please DM us if you have any other questions about this!
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@umusicsupport
UMG Stores Support
3 years
@1NF1N1TY_313 No, no! We're happy to assist with any and all questions! If you have anything else on your mind about these items, please go ahead and DM us!
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@umusicsupport
UMG Stores Support
4 years
@OffTheSafteyNet Hi Dermott! Let’s partner up and see what we can do to help. We’ve got your back, and are here to help! Please follow and DM us your order number so we can assist you further with this issue.
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@umusicsupport
UMG Stores Support
4 years
Please DM us your order number if you have any issues with this product!
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@umusicsupport
UMG Stores Support
4 years
@letsfkingdance That's not what we like to see. DM us your order number and we'll help you.
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@umusicsupport
UMG Stores Support
3 years
@touchitsel Hi Carolina! We've sent some info your way via DM. Check it out when you get a chance.
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@umusicsupport
UMG Stores Support
4 years
@weviibin @ArianaGrande We sincerely apologize for the extended delay! Please feel free to DM us again if you have any further questions.
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@umusicsupport
UMG Stores Support
4 years
@gwstiaa Hi Tia! To clarify, we will be covering the customs for the replacement hoodies! Feel free to DM us if you have any other questions.
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@umusicsupport
UMG Stores Support
4 years
@MrMarzoa The Picture Disc is a vinyl. Please DM us if you have more questions!
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@umusicsupport
UMG Stores Support
4 years
@GrandeStreaming We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
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@umusicsupport
UMG Stores Support
5 years
@buterawoah Great, thank you! We've sent a reply back to you!
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@umusicsupport
UMG Stores Support
4 years
@Shawniiees We are so very sorry for the inconvenience. Feel free to DM us so that we can clarify this for you.
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@umusicsupport
UMG Stores Support
3 years
@pinkchromatica We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
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@umusicsupport
UMG Stores Support
4 years
🥲 we are so very glad that we could help you! We're only a DM away if you ever need us again.
@lalaluvblackpnk
ᴋᴀᴛʜʏ 🖤💖🎶
4 years
I love you @umusicsupport thank you so much for assisting me! xoxo
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@umusicsupport
UMG Stores Support
4 years
@StephTheGroupie We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
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@umusicsupport
UMG Stores Support
4 years
@sawyerHansen4 Unfortunately, we do not have size charts available at this time. We apologize for any inconvenience. However, please note that all items are unisex unless stated otherwise, and follow standard U.S. sizes.
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@umusicsupport
UMG Stores Support
4 years
@elisebutera We are so sorry for any confusion! Please DM us with your order number and we'd be happy to address any concerns you may have.
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@umusicsupport
UMG Stores Support
3 years
@wrigglebyclppng Sorry about that! This is fixed so give it another try! Be sure to refresh and if you experience any issues, please DM us.
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@umusicsupport
UMG Stores Support
3 years
@grandedipped Hey! Can we look into this for you? Meet us in the DMs with your order number when you get a chance.
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@umusicsupport
UMG Stores Support
5 years
Handling all customer service inquiries for @UMG stores! For the fastest response, please email your order information, including order number, to help @umgstores .com and our team will be in touch asap. Feel free to DM us for assistance as well.
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@umusicsupport
UMG Stores Support
4 years
@bizzlecartel These are still being worked on, we apologize for the delay! Feel free to DM us if you have any further questions.
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@umusicsupport
UMG Stores Support
3 years
@livsbrina We're glad you are enjoying it! Feel free to reach out here if you have any other questions. We'll be here!
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@umusicsupport
UMG Stores Support
4 years
@motivesrings We're so sorry to see this! Please meet us over in DM and we'll assist you further.
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@umusicsupport
UMG Stores Support
3 years
@Brookiekatycat1 Thanks for reaching out and we're so sorry that this occurred! Could you please follow and DM us with your full name, billing, shipping, and email address, and order number if possible?
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@umusicsupport
UMG Stores Support
4 years
@A_schrsso Hey! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this.
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@umusicsupport
UMG Stores Support
5 years
@Bailie_Marie101 Hi Bailie! We are so sorry to see this. Please DM us with your order number and we'd be happy to look into this!
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@umusicsupport
UMG Stores Support
2 years
@juice24kidflash Hey! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store as we add them to the site! Our sincerest apologies for any inconvenience.
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@umusicsupport
UMG Stores Support
4 years
We are so glad that we could get this squared away for you! Come to us anytime you may need help!
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@umusicsupport
UMG Stores Support
3 years
@wrigglebyclppng DM us with the email address, the exact item and size, and the shipping address that you are trying to enter at checkout. We'll troubleshoot this for you!
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@umusicsupport
UMG Stores Support
5 years
@fallinruin Hi there! Please DM us your order number and we can look into this further.
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@umusicsupport
UMG Stores Support
4 years
@flatlinejailey Hey! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this.
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@umusicsupport
UMG Stores Support
4 years
@north_xo2 Hi Edith! You can purchase this item without the digital album below 👇: Feel free to DM us if you have any further questions!
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@umusicsupport
UMG Stores Support
5 years
@tungIoss Hi Cait! Not what we like to see. Go ahead and DM us your order number and we'll dig deeper.
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@umusicsupport
UMG Stores Support
2 years
@RYUJINonline Hey! We're so sorry to see this! Could you please meet us over in DM so we can look into this further for you?
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@umusicsupport
UMG Stores Support
5 years
@holynasa Hi Romi! Please DM us and we'd be happy to assist with this!
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@umusicsupport
UMG Stores Support
3 years
@letspassnotes Hey Emmanuel! Good news! Our team has recently sent an update with regards to your order! Please check it out when you can!
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@umusicsupport
UMG Stores Support
2 years
@munkeybutt12 Hey! Please come meet us in DM with your full name, billing, email address, and order number, and we will assist you further.
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@umusicsupport
UMG Stores Support
4 years
@Tano_z Hey There! We'd be happy to help you. Please DM us your order number.
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@umusicsupport
UMG Stores Support
3 years
@S3CR3TDOOR This is a genius reason to grab a customized jersey!
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@umusicsupport
UMG Stores Support
6 years
@slzjm Oh no! Please email us at 5secondsofsummer @umusic .com if you haven't yet so we can resolve this for you ASAP!
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@umusicsupport
UMG Stores Support
3 years
@beneeded Hey There! Please come meet us over in DM with your order number, full name, email, and billing address and we'll look into this for you.
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@umusicsupport
UMG Stores Support
3 years
@hezipotter This is what we like to see, these shirts are going to look amazing on you! 😊
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@umusicsupport
UMG Stores Support
4 years
@bunsiana Hi Lily! As long as you received an order confirmation email, that means you will still be receiving the Signed CD. Feel free to DM us if you need any further clarification.
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@umusicsupport
UMG Stores Support
5 years
@THEREALCOREY_D Hi Corey! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this!
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@umusicsupport
UMG Stores Support
3 years
We are so very glad that we could work with you to get you the best resolution! Reach out anytime!
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@umusicsupport
UMG Stores Support
3 years
@AioriaTsuki Hey! We wanted to inform you that we have updated the character limit from 10 to 11! You should be able to checkout with "Casablancas" if you'd like now! If you already made a purchase, please DM us and we'll assist you further!
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@umusicsupport
UMG Stores Support
3 years
@TPWK_Imiss1D Hey! Check it out here!
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@umusicsupport
UMG Stores Support
4 years
@mxxnlightprncss We are so sorry for any confusion! Feel free to DM us with your order number and we'd be happy to address any concerns you may have.
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@umusicsupport
UMG Stores Support
5 years
We're so glad that we could help you, Alexis! Reach out to us anytime you may need it!
@lvatthoran
alexis TODAY
5 years
i would like to think @umusicsupport for giving me my full refund when my shirt didn’t fit me and i was very upset. thank you for being so understanding. and thank you for sending me a “surprise” gift, hopefully it’s not a pop socket 🤪🤪🤪
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@umusicsupport
UMG Stores Support
4 years
@prfctromantics No problem. That's what we're here for! Feel free to hit us up anytime!
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@umusicsupport
UMG Stores Support
3 years
@higorgies Hey Pascal! We're here to help! Meet us in the DMs when you get a chance!
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@umusicsupport
UMG Stores Support
4 years
@gwsgab @ArianaGrande Not what we like to see. Go ahead and DM us your order number and we'll dig deeper.
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@umusicsupport
UMG Stores Support
2 years
@Ramos7Mj Hey! We sincerely apologize for any inconvenience or frustration! Please feel free to meet us over in DM if you have any further questions or concerns about your order.
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@umusicsupport
UMG Stores Support
5 years
@joekulz Hi there! We are so sorry to see this. Please DM us with your order number and we'd be happy to look into this!
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@umusicsupport
UMG Stores Support
4 years
@explicitgrande We're so sorry to hear this! Meet us over in DM and we'll look into this for you.
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@umusicsupport
UMG Stores Support
6 years
@kasnug @troyesivan Hey there, our apologies this occurred - you should now be able to checkout without issue. We've just DM'd you with more info!
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@umusicsupport
UMG Stores Support
5 years
We're so glad that we could help!
@BryMeetsW0rld
bry.
5 years
S/O to @umusicsupport for responding to my emails quickly and replacing my order!
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@umusicsupport
UMG Stores Support
5 years
We're so glad that we could help you, Ananda!
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@umusicsupport
UMG Stores Support
6 years
@AnnaJoppek Hi Anna! Our team will get this sorted for you! Please refer to your DMs!
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@umusicsupport
UMG Stores Support
5 years
@Cadilla__ Hi there! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this!
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@umusicsupport
UMG Stores Support
2 years
@demifcknlovato Hey Devonne! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
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@umusicsupport
UMG Stores Support
5 years
@angegrandes Hi Ange! Please DM us and we'd be happy to assist you!
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@umusicsupport
UMG Stores Support
4 years
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@umusicsupport
UMG Stores Support
4 years
@paustanslegends Oh no! This is not what we like to see. Can you please DM your order number so we can look into this for you?
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@umusicsupport
UMG Stores Support
4 years
@beliebinteam We sincerely apologize for the delay! Feel free to DM us if you have any further questions.
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@umusicsupport
UMG Stores Support
5 years
@GarganoJadeyn Hi Jadeyn! We are so sorry to see this. Please DM us with your order number and we'd be happy to look into this!
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@umusicsupport
UMG Stores Support
4 years
@Tryitand We are certain that your booklet did not arrive this way as hate speech of any kind is not tolerated. If you have an issue with your item, please kindly DM us your order number.
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@umusicsupport
UMG Stores Support
5 years
@Bailie_Marie101 Hi there! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this!
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@umusicsupport
UMG Stores Support
4 years
@fagneyspears We're so sorry for the delay! Feel free to DM us if you have any further questions.
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@umusicsupport
UMG Stores Support
2 years
@jcggyb Hey there! We're so very sorry for the inconvenience caused by these extended delays! In the meantime, feel free to DM us for any other questions and concerns that you may have about your order.
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@umusicsupport
UMG Stores Support
5 years
@gdnightngrande_ Hi Zoe! That's no good. DM us your order number, and we'll take a look.
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@umusicsupport
UMG Stores Support
5 years
@shawnmondes_ Hi there! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this!
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@umusicsupport
UMG Stores Support
4 years
@summmeroni These are still being worked on, we apologize for the delay! Feel free to DM us if you have any further questions.
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@umusicsupport
UMG Stores Support
4 years
@stfupiggydrew Hey! We've recently sent you a message in DM, please check it out when you can!
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@umusicsupport
UMG Stores Support
5 years
We're so glad that we could help! Feel free to contact us again!
@vasilismf
Vasilis Alexadratos
5 years
@umusicsupport That was fast. Thank you! Great support!
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@umusicsupport
UMG Stores Support
3 years
@VIBEITREID Oh no! That's not what we like to see, McKayla! Meet us in the DMs and we'll be happy to assist you with this.
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@umusicsupport
UMG Stores Support
4 years
@dimitrapsa We're happy to see you got your order. Let us know if you ever need any further assistance in the future. We're here for you!
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@umusicsupport
UMG Stores Support
4 years
@arboondagrundIe We sincerely apologize for the delay! Feel free to DM us if you have any further questions.
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@umusicsupport
UMG Stores Support
6 years
@arianasfuture Hi there! The litho is expected to ship in 6-8 weeks from your order date! If you have any more questions, feel free to DM us.
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@umusicsupport
UMG Stores Support
3 years
@teletosino Hey! We can look into this for you! Meet us in the DMs with your order number, full name, email address, and billing address and we'll keep you in the loop with the latest updates about your order.
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@umusicsupport
UMG Stores Support
3 years
@kayemontevidad Thanks for reaching out to us! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
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@umusicsupport
UMG Stores Support
4 years
@gwsbranden @TeamAriana Hi Branden! We are so sorry for any confusion! Meet us in the DMs with your order number and we'd be happy to address any concerns you may have.
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@umusicsupport
UMG Stores Support
4 years
@7RCNGS Hi there! Unfortunately, this product is only available to U.S customers. Our apologies for the inconvenience! Feel free to DM us if you have any other questions.
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@umusicsupport
UMG Stores Support
4 years
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@umusicsupport
UMG Stores Support
4 years
@AlberTovar4 Hey there! We are so sorry to see this. Please DM us with your order number and we'd be happy to assist you with this.
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@umusicsupport
UMG Stores Support
3 years
@TKKSwiftie Yikes! That is a major typo! Not to worry - our team will clarify directly with the customer. Thanks for flagging this with us!
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@umusicsupport
UMG Stores Support
4 years
@imperfectrosess Hey! Please check out our team's email. This will be fixed for you!
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@umusicsupport
UMG Stores Support
4 years
@Savy_Jackson We apologize for any trouble regarding your order. Please shoot us a DM with your order number and we'd be happy to look into this further for you.
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@umusicsupport
UMG Stores Support
4 years
@inmyheadneedy Hey! We are so sorry for any confusion! We'll meet you in the DMs and we'll be happy to address any concerns you may have.
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