⚠️This is an official Ramp Customer Support account
Stay tuned for technical announcements and reach us, if you have any trouble
📢 Be aware of other impersonators and fake accounts, who can commit fraud activities with your personal data.
⚠️We are aware of an ongoing incident that has caused a delay in processing recent off-ramp transactions, and we have identified the source of the problem.
Please rest assured that we are working diligently over the weekend to rectify this. All affected users will have received
❗️A message for all of our US users❗️
BTC, LTC, and FIL are temporarily unavailable - our Dev Team is working on resolving this issue as soon as possible 🙏
💚 We apologize for any inconvenience that this may cause.
@R0GU3L1NK
@RampNetwork
Hi!
Kindly reach out to us via direct message so that we can look into the issue. Providing the email address associated with your Ramp account would also be greatly appreciated and helpful for our investigation.💚
@shaterics
Thank you for letting us know! We’re sorry to hear about your experience 😔 As we want to help you with your issue, We’ll go ahead and send you a DM so we can discuss the details. 😇
@Willam_Payant
@RampNetwork
Hi William! We’re sorry for the delay in processing your request :( Could you send us a DM or reply to this message with your ticket number, please? We’ll pick it up at once!
@El_gidy_
@zal_peter
Thank you for reaching out! We’re sorry to hear that such a situation happened 😔 Have you tried contacting us regarding this issue on our support chat? We’ll be happy to discuss and resolve the matter with you 😇
@avymaalul
We are very sorry for the delay you’re experiencing 😔 We’ll go ahead and send you a DM so we can discuss the details and resolve your issue 😇
@U2v85
@RampNetwork
Hi James, we’re sorry to hear about your experience 😔 We have sent you a DM so we can discuss the details - looking forward to hearing from you!
@AmoweO
@RampNetwork
We’re sorry to hear that your account has been locked 😔 As we want to help you with your issue, we’ll go ahead and send you a DM so we can discuss the details of your matter.
@JulieHazel1111
Thank you for letting us know! We’re sorry to hear about your experience 😔 As we want to help you with your issue, We’ll go ahead and send you a DM so we can discuss the details. 😇