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schuh Help Profile
schuh Help

@schuhHELP

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179
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691
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The official customer service account for @schuh . We’re here to help, get in touch with the team Mon-Fri (9am-8pm), Sat (9:30am-5pm), Sun (10:30am-5pm).

Joined April 2015
Don't wanna be here? Send us removal request.
@schuhHELP
schuh Help
7 years
Cal from the @schuhHELP team would like to say a MASSIVE thank you to @shelleyamybeth for the lovely surprise sweets! Best Monday, ever!😋
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@schuhHELP
schuh Help
6 years
@DanielGribben Hi, Scott here. I know you've not tagged us directly, but I'd like to take a look in to this if you don't mind? If you've got an order number with us, fire it over for me and I'll see what I can do for you. Thanks - Scott
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schuh Help
8 years
@davidhickey11 Hi David, if you give me your order number I can check for you. Or you can ask @CarberryCallum where they are 🤓
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schuh Help
8 years
Lots of #sunshine at schuh HQ today! Hit me up if you need any help 🌞 - Emma
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schuh Help
5 years
The safety of our staff is really important to us, so we’re currently working from home. Please bear with us and we’ll get back to you as quickly as we can 💚💚💚
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schuh Help
8 years
What's occurring guys? Any #schuh queries send them my way! Emily here 'til 5 😊
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8 years
Good morning from the #schuhHELP team! #BlackIsBack
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7 years
@lewiwillenhall @petalengro @MiguelHowe Hey Lewis! Thanks for the heads up, we'll see you in a few months time 😉
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8 years
@gracesutcliffe We're not ones to get in the way of love... but I'm afraid not as Cupid has hung up his bow and arrow for today 💔💔
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8 years
@deidhaul5 what it looks like in schuh HQ....
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5 years
@leah_farrell_ @laurengrousex Oh dear 😂 Pop over to for instructions on how to return and then we can get you a refund! -Cal
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schuh Help
5 years
Morning guys - Annie here today to help you with any queries. Working my way through our outstanding messages as we speak! Thanks for your patience <3
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5 months
@daisygreenwell Alternatively you would be able to return to our Head Office using our free returns where our Quality Control team would be able to inpect the item. - Ashleigh
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schuh Help
8 years
Monday's over! Emily here to help today on this fineeee Tuesday 😃
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6 months
@NerdWebFiles Hey! Please ensure you add a hand written note, detailing the reason for return, order number, all contact details, address and what you'd like in return, as you do not have the returns form. -Jaimi
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schuh Help
9 years
Happy Sunday! Emma here today, if you need anything just give me a shout 🙋
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8 years
@Flurbdurb I'm sure they'll do a lil dance like this when I pass your comments on...😎 Thanks for sharing - Emma
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5 years
@sneaky_sue @schuh With heartfelt thanks, schuh will be offering all Blue Light workers a schuh discount in store and online permanently. This key community will receive 20% off everything.
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schuh Help
4 years
Morning People - Callum with you this morning to help you with any queries, I am working my through all the messages and tweets as we speak and cannot thank you enough for your patience 💚
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8 years
Morning all! Who's feeling excited? SJ here for any queries you may have, get in touch! -SJ
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2 years
@virtuallysoph Hi. This is so lovely to hear, thank you for letting us know. I will pass your feedback on to the store to make sure this is recognised :) - Claire
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schuh Help
8 years
@SwizKhalifaa As long as he isn't sniffing your shoes too...else there would be trouble. We'll alert the staff to keep an eye out for him 👀👃
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schuh Help
8 years
5 minutes to go until the student night launch. Here is the team, contact us if you need us!
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7 years
@GregorColeman @schuh Hey, would really like to look into this for you. Can I ask what store you were in & can you DM the details? Thanks-jai
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8 years
@anna_gethin ...a fault is found you would get an exchange/refund. Just be sure to have a receipt or proof of purchase for them. - Emma
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6 years
@thatFINEgirl_ @schuh Of course Natalie! Little bit of retail therapy is the best way to sort out life's problems! - Callum
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6 years
@TyricMarlow Hi Tyric, it is pronounced 'shoe' - Callum
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schuh Help
9 years
Schuh query? Neigh problem. Send me any issues you've got today. - Courtney #GrandNational
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9 years
How we're feeling at HQ today! Emily here to help with all things schuh 😚
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6 years
@GibboMin @alishawisemanx @schuh Don't worry, we have all been you at one point. Your shoes will be sitting patiently waiting for you to man up & recover 😉
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schuh Help
8 years
Hey Folks, Mel B here from the team today give me a shout if you need me! ☺️
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7 years
@Cabface We aim to please! 💚 Now we just gotta find a Mr Big...
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7 years
@emilyhoban95 @schuh Well isn't this embarrassing! 😳 Just had an update of where that member of staff is now...
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4 years
Happy Saturday folks! Callum with you today - Working my through all the messages and tweets and will get back to you ASAP! If you need anything you know what to do 💚
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7 years
@tricksxsweet @St_AlexBell @schuh I will make sure to pass on your lovely compliment :) -SJ
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7 years
@ErinFoulner Erin, you should ACTUAL go for it 👀. Schuh'rly it would be rude not to... - Tyler
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4 years
@Keelan_Early @SKECHERS_UK Hey Keelan! Thanks for reaching out and letting us know of this heartwarming service you experienced in our Warrington branch. I will be passing your lovely comments onto the store and Dylan💚 - Aizah
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6 years
@omgDebbie Oh no! Can you DM us some details and we can look into this? - Hana
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6 years
Kicking off with #WorldCupFever today at schuhHQ. If your service has been Messi before... fear Neymar as we have Scotty A on the ball today answering your queries!
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schuh Help
8 years
@caitlinkol123 Hey Caitlin! Guess what we have sourced & have ready to send out to you? - Morgan
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7 years
@JedSalis @schuh Ah, sorry about that! Pop in and the staff in store will have you goofin' in a matching pair ASAP - just remember your receipt!
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8 years
Happy 4th of July ya'll. Emma here to take you through the day. You know what to do! 🇺🇸 ✌ #grumpycat #4thOfJuly
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schuh Help
5 years
@thomholmes @schuh Hi Tom. We are glad to hear you are happy with the service received in store and will be sure to pass your feedback on, this is a lovely compliment! Merry Christmas🎅 -Michaela
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7 years
@tricksxsweet @St_AlexBell @schuh Oooh this is what we like to hear, who was helping you do you remember? Would love to let them know! -SJ
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8 years
Hey beauts!! Mel B with you on this lovely summers day. Holla at me if you need me 🌞 #hottestdayoftheyear #finally
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8 years
Happy SALE day! SJ here to help with any queries you have. Drop me a tweet!
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9 years
Who's got that Saturday feeling? Emily here to help you out with all things schuh today!
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7 years
It's always a good idea to have ice cream & new shoes...why not treat yourself to both? Tweet myself for some extra #schuh sprinkles...jai
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8 years
@angelicskiies @woahxllnh O'Connell Street huh? We'll let 'em know that one of the guys has a (not so) secret admirer 🌚
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8 years
If you're having a week like Ronnie & Ramos #EURO2016 Tweet me, I'm here for you & #Schuh . It's Jai all day 😚
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schuh Help
2 years
@Transition_Vamp Good morning, really sorry to hear your experience in store fell short of your expectations. Can you please confirm which branch you visited so we can look into this for you? - Regan
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9 years
Hey yo' Mel B on the keys today. Lemme know if you guys need any help!
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4 years
@Patty_Blue1 Hi Patty, if you set up an account now, with the email address linked to the order, the return will still be free. You can return to store too, for a free return. Thanks - Scott
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5 years
Mornin' everyone 👋 Here to help with all your schuh needs! Let me know if you need anything 😊 - Ellyce
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8 years
Morning everyone, Emily here today in schuh HQ! If you need some help...
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4 years
Hi all, Hana here to help with all schuh queries today! Hope we are all having a great day so far 🌞 - Hana.
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6 years
Happy Friday! After what has felt like the longest month ever, January has finally ended, which means we are one step closer to summer...too early for sliders? Callum here to help with any questions you may have!
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6 years
@kaylahsmum @dontscreenusout @T21Team @schuh We can't compete with the #eyebrowdance moves...but watching Kaylah got me like 😍
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7 years
@Amy_Holroyd So turns out little feet dont grow quickly in your case Amy 😂 Although, little feet = cheaper shoes! 👣
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7 years
@melakneewood @schuh You're a trooper 💪💪
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6 months
@1FCKobe @schuh Hi Wayne, I am so sorry. I can confirm we have discussed this with the person who ordered and it is currently being investigated by our account manager. As soon as we have a response, we will be in touch. - Hannah
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8 years
@JadelynS Now that's what we call a good day!
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5 months
Hi everyone, happy Monday! You have James & Ritchie to help you today with all of your schuh queries 😁💚
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8 years
Strutting into work this morning like... You know how it is, I'm your gal if you need any #schuhHELP today 😜 Mel B
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8 years
@s0rryimlauren @n4utical @RydeCSGO Always helps to know the right people 😎👢 -Cal
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6 years
@waveandbolt @schuh Hey Rowan! While these were most likely designed to be targeted towards the girls demographic, and as such are in that section, there is nothing stopping a boy from rocking them too! In fact, I wouldn't have minded a pair of these myself when I was younger 😁 -Cal
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3 years
@ginny2980 @schuh Aww, this is what we love to see! I will make sure to pass on your lovely comments to the guys in store :) -SJ
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7 years
@DancingInGotham @schuh @VANS_66 Was it just us that didn't read the first part and sang it instead? 👀😂 Those are beauties Susan, excellent choice! #schuhlove
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5 years
@harpercolin40 @GouldingAdrian @schuh No problem Colin, thanks for your kind words. Happy to try and remedy an unfortunate issue that has happened with the courier. Have a lovely Christmas 💚 - Luke
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7 years
@meabhann Glad 'tea' hear it ☕ Enjoy! - Chloe
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4 years
@RachaelLBC @BookJo @schuh Thanks for letting us know. We will look into this further and pass on the feedback to the store. - Steph
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9 years
It's another beautiful day at schuh HQ! Drop me a tweet is y'all need anything - Sarah B
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5 years
@MakeOverEssex @Converse Hey Rachel! So glad to hear about the service you received from Mary and Pat! I will make sure your feedback is passed over to them 😁😁 - Callum
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9 years
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7 years
@Sal_Parr @schuh @Weekend_in_Bath @visitbath @SouthGate_Bath @SCutlerIFA Even better, I'll let Charlie and the Team know. I'm sure they'll appreciate your kind words, have a nice weekend Sally 💚 - Luke
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9 years
Na na na na it's the one and only Hana B! Morning and happy Monday folks, tweet us if you need a helping hand 😄
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5 years
@alexrotas @Liz_ORiordan @schuh Hallo lovelies! We don't happen to have any at the moment, but I would recommend you pop in to your local shoe repair shop or even a supermarket to get some sunshine polish for your fab yellow boots 🤗 thanks-jai
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8 years
@H_Bevs @cityofspooks Check 'em out here!
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8 years
Feeling like your week is 'dragon'by? it's jai here to try keep your Wednesday fired up. Tweet at me #schuhbies
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8 years
Morning all, hope you're having a fine Saturday. Any queries please give me a shout. - Courtney
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6 years
@claudia_dupe You're schurely kiddin'? We're schorry to see you go... too much😣?
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9 years
@Kat_P You guys are more than welcome, hope you and the bride have the best day! Congrats from schuh 💚👰💍
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5 years
@GouldingAdrian @schuh Hi Adrian! I cannot apologise enough this has happened. All of our items are double checked prior to despatch but sometimes this damage can occur in transit and I am very sorry it has. Can you please drop us a DM with your order number to see if I can source a new box? - Robert
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5 years
@mvtwaqa Hi there. I know you've not tagged us in this but if there's something I can help you with just get back to me and I'll see what I can do for you! Scott
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8 years
If you've got any schuh related issues today, give me a shout! - Courtney
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1 year
@mcgolliper @schuh Hi, we offer this in all kids stores and some adults stores 🙂 If you confirm which store, I can check for you! - Steph
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1 year
@KATTTB Really sorry about this! Are you able to drop us a message on Instagram/Facebook and I will watch out for this & pick this up for you :) -Jaimi
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5 years
@duckingfabulous Perfect! That's the replacement processed for you :) please keep a hold of the proof of postage for the odd pair coming back to us! Thanks - Annie
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8 years
@heavenleigh933 We love a wee #schuhmance here at HQ...💖 I'll let him know to keep up the good work-jai
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1 year
Hey everyone! You have James this Friday afternoon until 5pm. Ready to answer all your questions and help you with whatever you need 😁
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7 years
@aidanflood1 @schuh You my friend are a #WINNER 👍 thanks-jai
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8 years
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5 years
@IntBCC_nicky @schuh @Queensgate_PB Hey Nicky! I'll pass over your kind words I'm sure she'll be over the moon 💚 - Luke
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8 years
Hi guys! Make today a good one, lets. Where I am if you need me, you know. Mel B 😜😜 #FridayVibes #StarWars 💚
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5 years
@LinkRianne @schuh @Converse Morning Rianne. Thanks so much for sending that feedback over. I will pass this over to the store and Lauren's managers. Hope you have a great weekend! :) - Macon
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9 years
@kaylesmarshall ...current bag back free of charge. I've also sent an email with a discount for a future purchase. So sorry about this 👎
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8 years
@PIPWARF @Glasgowfoodgeek you're making us blush, thanks guys!
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8 years
It's Saturday and it's me, your gal Emily back to help. Hit me up with any questions!
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4 years
@Heidi_RF9 Hi Heidi. Can you please DM me your full name and the item you ordered and I'll see what I can find on my system? - Luke
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8 years
Hey Twitter...I can't promise you a schuh Pug in an Ugg but I can offer you 5 star service...schuh style. It's jai all day tweet me
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