The official customer service account for
@schuh
. We’re here to help, get in touch with the team Mon-Fri (9am-8pm), Sat (9:30am-5pm), Sun (10:30am-5pm).
@DanielGribben
Hi, Scott here. I know you've not tagged us directly, but I'd like to take a look in to this if you don't mind? If you've got an order number with us, fire it over for me and I'll see what I can do for you. Thanks - Scott
The safety of our staff is really important to us, so we’re currently working from home. Please bear with us and we’ll get back to you as quickly as we can 💚💚💚
@daisygreenwell
Alternatively you would be able to return to our Head Office using our free returns where our Quality Control team would be able to inpect the item. - Ashleigh
@NerdWebFiles
Hey! Please ensure you add a hand written note, detailing the reason for return, order number, all contact details, address and what you'd like in return, as you do not have the returns form. -Jaimi
@sneaky_sue
@schuh
With heartfelt thanks, schuh will be offering all Blue Light workers a schuh discount in store and online permanently. This key community will receive 20% off everything.
Morning People - Callum with you this morning to help you with any queries, I am working my through all the messages and tweets as we speak and cannot thank you enough for your patience 💚
@virtuallysoph
Hi. This is so lovely to hear, thank you for letting us know. I will pass your feedback on to the store to make sure this is recognised :) - Claire
@GibboMin
@alishawisemanx
@schuh
Don't worry, we have all been you at one point. Your shoes will be sitting patiently waiting for you to man up & recover 😉
Happy Saturday folks! Callum with you today - Working my through all the messages and tweets and will get back to you ASAP! If you need anything you know what to do 💚
@Keelan_Early
@SKECHERS_UK
Hey Keelan! Thanks for reaching out and letting us know of this heartwarming service you experienced in our Warrington branch. I will be passing your lovely comments onto the store and Dylan💚 - Aizah
Kicking off with
#WorldCupFever
today at schuhHQ. If your service has been Messi before... fear Neymar as we have Scotty A on the ball today answering your queries!
@thomholmes
@schuh
Hi Tom. We are glad to hear you are happy with the service received in store and will be sure to pass your feedback on, this is a lovely compliment! Merry Christmas🎅 -Michaela
@Transition_Vamp
Good morning, really sorry to hear your experience in store fell short of your expectations. Can you please confirm which branch you visited so we can look into this for you? - Regan
@Patty_Blue1
Hi Patty, if you set up an account now, with the email address linked to the order, the return will still be free. You can return to store too, for a free return. Thanks - Scott
Happy Friday! After what has felt like the longest month ever, January has finally ended, which means we are one step closer to summer...too early for sliders? Callum here to help with any questions you may have!
@1FCKobe
@schuh
Hi Wayne, I am so sorry. I can confirm we have discussed this with the person who ordered and it is currently being investigated by our account manager. As soon as we have a response, we will be in touch. - Hannah
@waveandbolt
@schuh
Hey Rowan! While these were most likely designed to be targeted towards the girls demographic, and as such are in that section, there is nothing stopping a boy from rocking them too! In fact, I wouldn't have minded a pair of these myself when I was younger 😁 -Cal
@harpercolin40
@GouldingAdrian
@schuh
No problem Colin, thanks for your kind words. Happy to try and remedy an unfortunate issue that has happened with the courier. Have a lovely Christmas 💚 - Luke
@MakeOverEssex
@Converse
Hey Rachel! So glad to hear about the service you received from Mary and Pat! I will make sure your feedback is passed over to them 😁😁 - Callum
@alexrotas
@Liz_ORiordan
@schuh
Hallo lovelies! We don't happen to have any at the moment, but I would recommend you pop in to your local shoe repair shop or even a supermarket to get some sunshine polish for your fab yellow boots 🤗 thanks-jai
@GouldingAdrian
@schuh
Hi Adrian! I cannot apologise enough this has happened. All of our items are double checked prior to despatch but sometimes this damage can occur in transit and I am very sorry it has. Can you please drop us a DM with your order number to see if I can source a new box? - Robert
@mvtwaqa
Hi there. I know you've not tagged us in this but if there's something I can help you with just get back to me and I'll see what I can do for you! Scott
@KATTTB
Really sorry about this! Are you able to drop us a message on Instagram/Facebook and I will watch out for this & pick this up for you :) -Jaimi
@duckingfabulous
Perfect! That's the replacement processed for you :) please keep a hold of the proof of postage for the odd pair coming back to us! Thanks - Annie
@LinkRianne
@schuh
@Converse
Morning Rianne. Thanks so much for sending that feedback over. I will pass this over to the store and Lauren's managers. Hope you have a great weekend! :) - Macon