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Mark Rosen of
@LEVIS
announces custom, personalized jean design coming to this fall. “This puts the power of self expression and creation in every consumers’ hands. This is a shift from selling what we make, to making what we sell.”
#ShopTalk19
“The retailer with the best utilization of customer
#data
will win the war of consumer relevancy.” - Bill Kiss, head of digital, e-commerce & retail strategy,
@AceHardware
on how the brand’s leadership thinks about data, during a session with Kiran Mani of
@google
at
#nrf2020
90% of shoppers say they're more likely to return to a brick-and-mortar location if the music, visuals & scent create an enjoyable atmosphere. Retailers can't ignore sensory experiences. From Scott Moore, global SVP marketing & creative content
@moodmedia
.
This week,
@WIRLeadership
released the 2019 Top Women in Retail list, recognizing 16 leading executives for their career accomplishments in the retail industry! Find out who made the list and download your free copy here:
#womeninretail
Focusing on competing with Amazon isn't a winning strategy. Retailers, instead, need to laser-focus on their customers and not primarily on the competition. From
@kernra
, global vice president, retail at
@SAP
: The New Retail: Sell to Me in a Me2B World
Consumers still want human-to-human interactions. Retailers need to focus on a balanced approach that incorporates technology into their service offerings, and plan for how that tech works to support their human agents. From Brian Hannon, CCO
@VoxproGroup
The 2020 Top Women in Retail list has been released! Download the full issue to see the incredible women who are leading the
#retail
industry today.
#womeninretail
@WIRLeadership
Today is the day! Find out which amazing
#womeninretail
have been named a 2020 Top Women in Retail - and who has been honored in our first-ever Women on the Rise feature! Read more here:
And download full report!
#womenwholead
Recent
@Akamai
research spotlighted retail as the top industry targeted by credential stuffing - but beefing up
#cybersecurity
against bot attacks is harder than it sounds. Akamai's Chris Wraight shares what retailers can do to prepare for holiday outages:
Total Retail's 2022 Top 100 Omnichannel Retailers report is here!
We've ranked
#retailers
based on
#omnichannel
capabilities across 8 key criteria, including
#supplychain
,
#inventory
,
#pricing
& more.
See how your company stacks up against the competition:
Almost all U.S. retail employees believe employee experience has a direct effect on CX. Supporting employees’ training and growth supports customers, and ultimately the bottom line. From Mike Small, CEO – Americas at
@Sitel_WorldWide
The new grocery store concept that
@amazon
is rolling out could very well define the future of how we shop in physical spaces, thereby making Amazon the king of omnichannel commerce. From
@etailninja
, VP Digital Commerce, Velocity Commerce Group
@TPNRETAIL
“We want to know everything about our customer’s needs. Everything that relates to their confidence and looking, smelling, & feeling their best, that’s where we want to be.” - Michael Dubin, CEO
@DollarShaveClub
#shoptalk19
#retailinsights
Companies can’t afford to ignore bad reputation anymore, & brand reputation management should be a priority. We have a 6-step guide that can help your business build a reputable online brand. From Don Ross, president of Americas at
@Trustpilot
This week at
@Groceryshop
in Las Vegas, Mike Molitor, head of e-commerce & loyalty at
@raleys
supermarkets spoke about the secret to Raley's successful loyalty program, and what makes it different from others in the marketplace - like personalized offers.
Executive editor Joe Keenan interviews Brendan Witcher, VP/principal analyst, digital business strategy at
@forrester
about trends in retail today. Full video interview coming soon!
@shoptalk
#shoptalk19
#retailtrends
Brick-and-mortar retail isn’t dying, but it is evolving rapidly and leaving bad retail in the dust. So, what keeps shoppers from returning to stores? We’ve identified 4 of the reasons why shoppers don’t come back. From Tom Buiocchi of
@ServiceChannel
How can we engage men to advance women in the workplace? Our panel is discussing flexible 4-day work weeks, remote & part-time work, how women can ask for these balanced schedules, & how men can support these decisions when women ask for them.
#shoptalk19
#femalequotient
Controlling shipping costs means more than just comparing base rates. Are carrier fees stacking up on you? Companies must look beyond comparing shipping rates & consider the many other variables in the equation. From
@KenRFleming
, president & CSO
@logistyx
@NBA
and
@NHL
teams use playoff runs to drive long-term retail success & differentiate their brand. Special occasions are important to both the short-term & long-term success of brick-and-mortar retailers. From Tom Funk at
@LevyRestaurants
&
@RankAndRally
8 in 10 holiday shoppers buy gifts with their smartphones and 6 in 10 use mobile devices in-store to research competitor prices, receive discounts, take photos, & look up reviews. Gabriella Stano Aversa of
@AdColony
shares more holiday shopping trends:
“It’s the year of data.” - Kathy Kimple, Chief Retail Officer,
@FitForCommerce
on the Analyzing the Tech Structure Enabling Omnichannel Commerce Panel on Day 3 of
#TRTech19
Excited to announce our 8th annual
@MyTotalRetail
Top Women in Retail honorees! Congrats and cheers to all included! ! Many thanks to our partner,
@SYFNews
For legacy brands to catch up & survive, they need to improve their customer service. That means understand & adopt the insights, culture, processes, & tech that are inherent to the success of today's top D-to-C startups. From Brad Birnbaum, CEO
@kustomer
While at
#shoptalk19
we spoke with
@BrendanWitcher
, VP & principal analyst at
@forrester
to hear his thoughts on the state of brick-and-mortar retail, his picks for top retail technologies, & 2019 industry predictions. Watch the full video interview here:
Amit Sharma, Founder & CEO
@narvarinc
with Lee Newell, VP of Operations
@DWR_Tweets
on stage discussing technology, customer loyalty, and focusing on CX across all touchpoints
#nrf2019
“Authenticity, relationships, and love is what leads us through this journey. Some of these products qualify and define our business, and some come and go. And we learned that they weren’t for us.”
@chipgaines
on building brand
@magnolia
#NRF2019
Brands need to have deep understanding of what motivates their customers if they're going to grow sales, but consumer behavior is still a mystery. Here are 4 factors that actually influence consumer purchase decisions, from
@Manish_Analyst
of
@E2MSolutions
Becoming a true DTC brand means owning the entire customer experience (CX), from discovery to delivery and beyond. Technology is the key to closing gaps in the end-to-end experience and perfecting your DTC model. From
@BrightpearlHQ
CEO Derek O'Carroll
“Really top of mind for us is how we can improve our subscribe to save program. We are looking at how we can enhance that and reach out to our existing customers to then get new customers.” - Paula Floyd,
@EVERskincare
#TRTech18
We're
#LIVE
now with Christina Callas of
@TotalWine
, interviewed by Sonia Lapinsky of
@AlixPartnersLLP
! Tune in to our Virtual Exchange for an engaging discussion & ask our speakers your questions in the live chat! Join us live here:
#retail
#retailers
Marketers are rethinking their plans as the
#coronavirus
continues to impact the retail industry. Here are 20 positive steps
#retailmarketers
are taking during this volatility & to prepare for the post-COVID-19 environment, from Mike Farrell of
@getsidecar
“We have our steady repeat customer base, but we are want to scale bigger. We are starting with podcast advertising to reach larger audiences and tell our story.” -Miriam Kendall
@mgemi
#TRTech18
Join us this Wednesday, Nov. 14 for a FREE educational webinar on the e-commerce trends that retailers will need to capitalize on in 2019, with expert speakers from
@Yieldify
&
@hiburrow
discussing mobile commerce, personalization, emerging tech, and more.
Our recent
#TRTalks
podcast looks inside the growth of cannabis brand
@ShopMedMen
. Listen as CMO
@davidhdancer
discusses why he joined MedMen & how the company is disrupting the product category with what people are calling the "Apple Store of Cannabis."
@narvarinc
surveyed 2,000 U.K. consumers to understand what shoppers want from the post-purchase experience. Most loyalty-building interactions happen post-purchase. Here are 4 ways to create CX that inspires loyalty. From Narvar founder & CEO Amit Sharma