Loop @loop Twitter profile

Pinned Tweet

Loop

3 years

We've helped brands like Allbirds, Figs, and Chubbies save more than $400M. All by creating a better return experience. Here's how to build a return policy that will save you money 👇

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Loop

@loop

3 years

Some exciting news ✨ We are thrilled to announce Loop’s $65m Series B led by @CRV 's Murat Bicer ( @itsbeecher ), with participation from @Shopify and @RenegadePtnrs , along with several existing investors! We’re well on our way to redefining returns. 🚀

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Loop

@loop

3 years

Thanks for the follow! One thing Loop does well: Champion our brands. WE’RE GIVING AWAY 3 MADHAPPY HOODIES. ❗️Like + RT to enter❗️

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Loop

@loop

3 years

Allow us to reintroduce ourselves: We are Loop. We’ve redefined returns. Check out more here:

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Loop

@loop

3 years

ANNOUNCEMENT 📣 We're excited to publicly launch our integration with @klaviyo ! Klaviyo is the # 1 email provider on Shopify. And, we're stoked to be the first and only return & exchange platform to integrate with Klaviyo.

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Loop

@loop

3 years

“If I turned Loop off, I’d be turning off $400k in revenue.” - Loop customer That’s it. That’s the tweet.

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Loop

@loop

11 months

We are humbled to be included in the Forbes Next Billion-Dollar Startups of 2023 list!🎉 Being among the select 25 companies on this list is a true honor and we're more excited than ever for the future of Loop!🚀 Check out the full list of companies now!

Next Billion-Dollar Startups 2023

There are more than 50,000 venture-backed startups in the U.S., and only the tiniest fraction will ever reach a $1 billion valuation. Here are the 25 we think most likely to succeed.

www.forbes.com

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Loop

@loop

1 year

🎉 Exciting News! 🎉 Today is a big day for Loop and the return management ecosystem. We've partnered with @Affirm , the parent company of @Returnly , to welcome Returnly merchants to our growing family. Learn more about this exciting partnership now!

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Loop

@loop

3 months

Today, at 1pm EST/ 10am PST, Loop Launches is.. well... launching🚀 Discover our latest product innovations and learn how they drive sustainable growth for your brand. Plus, get a sneak peek at upcoming innovations from Loop 👀 💪 Don't miss out! ⬇️

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Loop

@loop

3 years

We launched Printerless Returns using QR codes in March. Here’s the adoption rate across our merchants: March - 30.19% April - 31.87% May - 31.32% June - 31.17% July - 34.88% August - 35.96% September - 37.46% October - 37.44% QR codes are definitely hot.

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Loop

@loop

3 years

hmmm... if everyone is selling hoodies, who’s selling crewnecks?

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Loop

@loop

3 years

👀 We did it, Joe! We've made returns even *better*. 🎉 We set out to redesign the most critical steps in the customer's journey with one goal in mind: Help more customers find a product they love. Changes are live today!

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Loop

@loop

2 years

We're so excited to be in Toronto for Shopify Unite!! Let us know if you're here too- we'd love to connect! 🤝 💙 #ShopifyUnite

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Loop

@loop

5 months

With Loop's Workflows, DailySale has cut manual support costs on 76% of returns and seen 8% of store credit offers accepted 🤯 🚀 Explore the case study for the transformative journey from a manual returns process to a smart automated experience 🤩👇

How DailySale uses Loop to optimize returns and reduce fraud

Learn more about how Loop helped DailySale optimize returns and reduce fraud using Workflows.

www.loopreturns.com

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Loop

@loop

2 years

We are humbled to share that Loop is officially Great Place to Work-Certified!🎉 We couldn't be prouder of the team and culture we have built, thanks to the incredible humans that make up Loop. Learn more and check out our #GPTWcertified page here!👇

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Loop

@loop

3 years

About to cross 100k returns last 48 hours!

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Loop

@loop

2 years

Our friends at @hiwonderment recently released their Post Purchase Marketing Guide: Customer Retention Strategies for Shopify Brands, where they share post-purchase strategies from 9 tech partners, including Loop! 💙 Check it out now!👇

Post Purchase Marketing Guide: Customer Retention Strategies for Shopify Brands

This ebook contains tips & insights from top Shopify apps on how to create lifetime customers who have a more meaningful relationship with your brand.

www.wonderment.com

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Loop

@loop

3 years

You didn’t think we were done, did you? We’re happy to launch our latest integration with @ReChargePayment 🔥 💥 Easily automate returns from subscription orders 💥 Simplify your return process regardless of product type

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Loop

@loop

3 years

Good morning to everyone except brands that don’t accept exchanges

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Loop

@loop

3 years

"Loop is my secret weapon" - Loop merchant that declined a case study 😅

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Loop

@loop

3 years

It's #MatchDay ! 🎉🥳 To celebrate, we're giving away @wearfigs gear. The rules are simple: - Follow us - Drop your specialty in the comments Congratulations!

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Loop

@loop

3 years

when a brand doesn’t offer exchanges

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Loop

@loop

9 months

Our CEO & Co-founder Jonathan Poma, sat down with Judy Shaw, host of NYSE Floor Talk, to discuss: 💡 The problem Loop set out to solve 🤝 Loop's partnership with Affirm ➡️ & what Loop is focused on for the future Check it out! 👇

NYSE Floor Talk with Jonathan Poma, CEO & Co-Founder, Loop (FirstMark...

About Loop:Better Returns FOR ALLLoop is a return management platform that grows with brands. And makes returns stress-free for you and your shoppers.We empo...

www.youtube.com

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Loop

@loop

3 years

Most brands look at returns the wrong way. How most brands see returns: • A time-consuming cost center How the best brands see returns: • An opportunity to improve customer relationships and increase LTV

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Loop

@loop

3 years

We’re proud to be featured in @Shopify 's #BFCM App Collection, helping merchants get ready for Black Friday, Cyber Monday, and beyond!

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Loop

@loop

3 years

A common misunderstanding about returns in commerce: It's not about logistics. It's about customer experience.

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Loop

@loop

2 years

Wow!! We're thrilled to share that we have been hand selected by @Shopify to be featured as a Staff Pick on the homepage of the Shopify App Store! Thank you Shopify for this nomination!! 💙 ⭐ 💚

Shopify App Store

Shopify App Store: customize your online store and grow your business with Shopify-approved apps for marketing, store design, fulfillment, and more.

apps.shopify.com

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Loop

@loop

2 years

🗣️ 📣 We're excited to share that we are now integrated with Happy Returns by PayPal!!! Loop merchants can now offer box-free, label-free return drop-off at more than 5,000 Return Bars across the U.S.! 💙 💛 Learn more about this integration now 👇 😃

Loop x Happy Returns by PayPal

Merchants using Loop’s platform can now offer customers box-free and label-free returns at over 5,000 Return Bars nationwide

www.loopreturns.com

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Loop

@loop

2 years

We're partnering with @attentivemobile so our merchants can create personalized text messages for their customers! Learn more about this integration now👇 👇 👇 #Partnership #Integration

Introducing the Loop x Attentive integration (beta)

This new partnership will empower Loop merchants to provide personalized text messages through Attentive.

www.loopreturns.com

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Loop

@loop

3 years

Happy Earth Day! 🌎 We caught up with @EcoCart_io to hear a few easy ways to make your brand more sustainable. It's pretty simple. 📦 Use sustainable packaging 🔁 Donate unusable returns 🌳 Offset the carbon footprint from orders

Easy, proven solutions for growing your ecommerce brand with sustainability.

Happy Earth Day! We have EcoCart on the Blog today to share a few easy ways to grow your online brand sustainably.

www.loopreturns.com

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Loop

@loop

6 months

It’s the busiest returns day of the year. Watch it play out with our merchants! H/T to @shopify for the inspiration!

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Loop

@loop

2 years

We’re thrilled to be featured in @streetfightmag “According to NRF, for every $1 billion in sales, the average retailer incurs $166 million in merchandise returns.” Read on to see how you, too, can be a “Savvy Retailer” and lower your return rate! 👀 👇

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Loop

@loop

2 years

📢 TOMORROW Aaron Schwartz, President of Loop, will be sitting down with @mrsharma of @SharmaBrands , @khency6 of @Chubbies , @YawA , of @gomalomo , and Amanda Massello of @thestable , to discuss why you should be bringing retention into focus. Sign up now!

You're just gonna let customers churn?? Driving retention during a downturn

Driving retention during a downturn

webinars.loopreturns.com

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Loop

@loop

2 months

Celebrating Earth today and every day 🌍 Here’s to a greener, cleaner, and more sustainable future 🌿 To learn more about the importance of a sustainable return policy, follow the link below 👇 #HappyEarthDay

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Loop

@loop

2 years

Awesome time hearing from our merchants at @brooklinen and @AlviesBoots at #RICE22 !! We love learning about all of your successes! 💙 #MerchantLove

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Loop

@loop

3 months

Loop takes Shoptalk 2024🎰 🎲 We had an incredible time chatting with fellow ecommerce professionals, connecting with our customers + partners, and of course, getting to spend time with the LSKD team 🤩 Check out our 3 days of adventures below 👇 📽️ Until next year! ⭐

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Loop

@loop

3 years

ANNOUNCEMENT 📣 We're excited to release Cross-Border Returns for Canadian brands! Cross-border returns are part of the last frontier for growing Canadian brands.

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Loop

@loop

2 years

Congratulations to our CEO, @pomajp , for being featured in this Business Insider article as one of the Top 16 Reverse Logistics Leaders!! 💙 Read the full article now! 👇 👇 👇

Meet 16 top reverse-logistics leaders tackling retail's $761 billion e-commerce returns problem

Companies have largely struggled to solve the returns problem, which has recently become a bigger issue. These execs are trying to tame the chaos.

www.businessinsider.com

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Loop

@loop

3 years

Luis is getting invited to the bbq

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Loop

@loop

9 months

We are honored to share that we are one of the Best Workplaces in Technology for 2023! 🎉 The best part about being on this list is that it is determined by our very own employees! Thank you to our Loopers for showing up every day and making Loop the Best Workplace that it is 😊

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Loop

@loop

3 years

Return is an opportunity, not a cost. An opportunity to: • delight and retain more customers • increase revenue

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Loop

@loop

3 years

Join us, along with @GetOkendo , @TryNowBuyLater , @hiwonderment , @getclearco , @omnisend , @alloyautomation , @Friendbuy , @LoyaltyLionHQ , @ShoppingGives , @CartloopHQ & @justunosocial to get the best tech for DTC brands. Grab your spot 👇

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Loop

@loop

2 months

The days of free returns and exchanges are numbered 👀 With fraudsters discovering fresh methods to outsmart the system without detection, retailers are tightening return policies to counteract 💪 Read @pomajp 's take in the Retail Brew article below👇

Why are some luxury shoppers getting empty boxes when shopping online?

Returns fraud has emerged as a popular culprit, but it is not the only one.

www.retailbrew.com

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Loop

@loop

3 years

Inventory. Cashflow management. Shipping. This holiday season is leaving a lot of questions! Tomorrow @ 12pm ET. Join us along with our All-Star panel of brand operators to discuss holiday operations. Grab your spot --->

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Loop

@loop

3 years

RANDOM FACT: Sometimes brands get spooked by return fraud. 😱 “If I offer free returns, how do I prevent fraud?!” You can mitigate the risk, but it’s very rare. The truth is, the most common reason for a return is sizing.

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Loop

@loop

3 years

@Patrick_Torres @studiofreight Let's be honest... if this were the finals, Studio Freight is getting the Finals MVP award! 😎🚀

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Loop

@loop

3 years

"I don't know my return rate. What should it be?" This is something we hear often. "Industry standard" is not enough context to properly set a benchmark. There are also other metrics to be tracking. So here's the answer. How are you stacking up? 👇

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Loop

@loop

4 months

Exciting news 💙 Loop is ramping up headcount across multiple teams and we’re on the lookout for some stellar individuals to join the crew 👀 ✨ Ready to help shape the future of ecommerce? Check out the link below for our current openings 👇

Loop

Job openings at Loop

jobs.lever.co

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Loop

@loop

7 months

We're delighted to share that we've been named one of the Best Workplaces for Parents by Great Place To Work US 🎉 👨‍👩‍👦 Thrilled to be recognized with organizations supporting parent success, both at work and personally! 💙 Check out the full list now👇

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Loop

@loop

3 years

after

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Loop

@loop

3 years

We've seen as much as a 131% lift in LTV when customers made at least one return. Turns out returns aren't that much of a bad thing. Want to take transform your returns into a profit center? Add these 4 post-purchase emails to your holiday flows 👇

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Loop

@loop

3 years

You love to see it 😎

Nate Poulin

@digitallynativ

3 years

Chubbies did $50M in Net Sales on which it made $13.3M (EBITDA), or 26.7% of Net Sales… In the FIRST HALF of this year Not 👏🏻 Too 👏🏻 Shabby

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Loop

@loop

3 years

@Marisaayari @Med_Life_Nessa @wearfigs I'm sure they have something up their sleeves. But why wait? @wearfigs on us. Shoot us a DM and we'll send something for both of you 🙂

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Loop

@loop

2 months

Thrilled to share that Loop is now available to merchants on Salesforce Commerce Cloud 🙌 Excited to offer merchants on SFCC the opportunity to deliver the best returns experience while unlocking profits from returns and reverse logistics. Learn more👇

SFCC Announcement

Loop is coming to Salesforce Commerce Cloud to help improve the returns experience! Here's what merchants can expect...

www.loopreturns.com

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Loop

@loop

3 years

When brands say they’re “customer-focused”

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Loop

@loop

3 years

@kwuchu @yoomoyeni Congrats! 🎉 Would love to send over some @wearfigs gear to celebrate.

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Loop

@loop

5 months

In case you aren't in the Loop, we're taking big steps to boost efficiency and margins in reverse logistics 💪 ⭐ Dive into PYMNTS recent article highlighting our commitment to enhancing products and partnerships for merchants' long-term success 👇

Returns Management Firm Loop Debuts Reverse Logistics Offerings

Returns management platform Loop has introduced new services for merchants and logistics providers, allowing data sharing for more efficient returns.

www.pymnts.com

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Loop

@loop

3 years

We’re making some major updates to our customer portal. Check the thread for a quick sneak peek 👀👇

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Loop

@loop

3 years

@Patrick_Torres @studiofreight hit it out of the park, again!

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Loop

@loop

3 years

A word before going into the weekend... You should *LOVE* what you buy.

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Loop

@loop

3 years

This means if you offer subscriptions, you can now offer the best post-purchase experience. Less time on returns. More happy customers. (It’s worth mentioning that we’re the only certified return integration with ReCharge 😉) Learn more here:

Recharge

ReCharge + Loop

www.loopreturns.com

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Loop

@loop

3 years

@repmekevets Let's gooo! 💙🚀

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Loop

@loop

3 years

@ChelseaCastle @pomajp @joevancena Thanks for the love Chelsea! To the moon! 🚀

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Loop

@loop

3 years

Today is good day to return that shirt you haven’t worn since you bought it 🙂

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Loop

@loop

3 years

BFCM tip: Extend your return window. You'll create more trust with your shoppers and stand out from all the brands that are copying each other.

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Loop

@loop

3 years

If you're Canadian... you might want to turn on post notifications

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Loop

@loop

3 years

18% of shoppers were excited to see "ONLY A FEW LEFT!!!!" in their inbox

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Loop

@loop

3 years

Last week, we talked with some of the industry's best about what you should include in your 2022 plans. Check out our highlights below and stay tuned for the full video and recap coming soon 👀

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Loop

@loop

3 years

We're taking a deep dive into OPERATIONS with an all-star team from @Shopify , @wearfigs , @Bombas , @Soludos , and Starday Foods! Some things we'll discuss: • BFCM readiness • Cashflow management • Inventory prep for 2022 Register here 👇

Loop | Holiday Ops Roundtable

Calling all operators! The sprint through Q4 into Q1 is almost here, and we want to give you the insights you need to optimize your team's processes.

info.loopreturns.com

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Loop

@loop

3 years

@_ClaytonFuller @nickseguin @PathRobotics @LoopReturns Where would we be without Studio Freight! 🚀🔥

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Loop

@loop

6 months

Recently, Loop's CEO @pomajp appeared on Yahoo Finance Live, discussing the unprecedented surge in ecommerce returns retailers faced this holiday season🚀 Check out his insights on how retailers will handle returns in 2024👇

How e-commerce retailers will handle returns in 2024

Online retailers saw record-breaking return volumes this holiday, with merchandise returns on December 26 jumping by 35% year-over-year. Loop Returns CEO Jonathan Poma joins Yahoo Finance Live to...

finance.yahoo.com

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Loop

@loop

3 years

Shocking stat of the day The repeat purchase rate of a customer based on return event: - No return (35%) - Refund (41%) - At least one exchange (46%) Returns are not a cost center anymore.

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Loop

@loop

3 years

gm to everyone buying holiday gifts 3 months early because of supply chain delays

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Loop

@loop

3 years

The only type of messages we want to wake up to on a Thursday morning. 😎

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Loop

@loop

2 years

💙 💙 💙

Matthew

@whale

2 years

I just did two returns, one with Returnly and one with @loop Returns. WOW. Loop crushes the competition. The flow is so much easier as a guest and the opportunities for upselling are much smarter. Good work @pomajp and team.

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Loop

@loop

3 years

When you really have the best brands, you buy from them - without discount 😎

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Loop

@loop

3 years

@irleslie @lovevalgeisler @TaylorSicard @darienpayton Glad to help! 🤩

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Loop

@loop

3 years

It’s true! We are hiring. If you or someone you know wants to work with inspiring brands & a talented team w/great culture - hit us up! DMs are open too.

Midwest Startups

@MidwestStartups

3 years

Midwest job alert! @LoopReturns is hiring for a Demand Generation Marketing Manager and 6 other roles. View them at

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Loop

@loop

3 years

Process returns

Morning Brew ☕️

@MorningBrew

3 years

Poorly describe what you do for work

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Loop

@loop

3 years

What are some Black-owned brands you LOVE? We’ll start: @MielleOrganics @BlackstockWeber @godisdope_ @JoeFreshgoods @TELFARGLOBAL @pyermoss Tag a Black-owned brand and we’ll send a few of you a gift from one of these brands.

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Loop

@loop

19 days

Loop is now the preferred returns portal for Shopify brands using Return Bars with Happy Returns, a UPS Company! With Loop + Happy Returns, you get a seamless online returns experience with the convenience of Return Bar® drop-offs 🤩 Learn more now👇

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Loop

@loop

3 years

"Why should I encourage customers to return orders?" Because if they're forced to keep what they don't love, they won't buy from you again.

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Loop

@loop

3 years

@packyM gotta clear inventory for Q4

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Loop

@loop

5 months

Heading to Manifest next week? 🚀 Be sure to stop by Booth 801, and join Loop CEO Jonathan Poma on the Innovation Stage on Feb 6 at 11:30pm to hear how Loop is improving reverse logistics operations and margins 🌟 🤩 See you soon 👋

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Loop

@loop

2 years

Thrilled to have made it to the finalist stage for Best SaaS Product for E-Commerce / E-Shops!!

Cloud Awards, SaaS Awards & Security Awards

@Cloud_Awards

2 years

Congratulations to everyone who made it to the finalist stage at #SaaSAwards2022 ! You can view the full list of finalist here:

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Loop

@loop

3 years

Shoutout to some of our fellow @CRV fam!

CRV

@CRV

3 years

Congratulations to @airtable @thekonginc @getpostman for earning their spots on this year’s Forbes The Cloud 100! #CRVVC #PowertothePerson #Airtable #Kong #Postman

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Loop

@loop

3 years

📢 Announcing: Cross-Border Shipping 📢 Cross-border sales have grown 25% YoY, outpacing domestic sales. But international commerce is complex. We're opening early access to Cross-Border Shipping to supercharge your international growth.

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Loop

@loop

1 year

We’re one day away from our Welcome to Loop webinar! 📢 Tomorrow, July 20th, at 1pm ET, discover the power of Loop’s platform in delivering cost savings, enhancing customer loyalty and optimizing reverse logistics processes for your business. Sign up now!

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Loop

@loop

5 months

Feeling the post Manifest blues? 🤕 Don't worry, we've got the perfect remedy – an engaging discussion about the future of reverse logistics with the Fillogic team ⭐ Join us on Tuesday, February 13th @ 1PM ET / 10AM PT! Secure your spot below 🤩 👇

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Loop

@loop

5 months

Curious what 2024 has in store for ecommerce? 🛒 🤫 We're excited to be included in Charle Agency's latest playbook highlighting strategies top ecommerce leaders are bringing into the new year 📖🚀 Follow the link below to secure your copy 🤩

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Loop

@loop

2 years

In case you missed it........ We recently launched our 2022 Ecommerce Returns Benchmark Report where we analyzed 1,500 brands+ and nearly 10 million returns to show you how your brand stacks up in the industry. Download it now!!👇

This link will take you to a page that’s not on LinkedIn

lnkd.in

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Loop

@loop

3 years

@debgotwired 💙

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Loop

@loop

3 years

Congrats @ItsMarielLuna @DrNaturalHY @ariel_jordan22 on winning! DM us your shirt size 🙌

Loop

@loop

3 years

It's #MatchDay ! 🎉🥳 To celebrate, we're giving away @wearfigs gear. The rules are simple: - Follow us - Drop your specialty in the comments Congratulations!

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Loop

@loop

3 years

returns portal: manual email:

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Loop

@loop

4 months

To celebrate Black History Month, we're excited to shine a spotlight on 4 amazing Black-owned Loop customers 💙 Check out their shops and learn more about these brands and their inspirations through the link below 🛍️👇

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Loop

@loop

3 years

@dennishegstad @skanwar @pomajp @itsbeecher @amishjani 👀🚀😎

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Loop

@loop

3 years

👀

1-800-D2C

@1800D2C

3 years

Some awesome tools here..... 😍😍😍 @juniphq @AirhouseHQ @AlloyAutomation @saul_sampson @tapkit_ @littledatauk @weareuncapped @LoopReturns

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Loop

@loop

2 years

If it's been a few weeks, or even days, that you've checked out our Careers page, be sure to take a look! We're adding new jobs DAILY. And yes, you can be fully remote if you want to be 😎 👇 👇 👇 #werehiring #remotework #ebusiness #careers

Careers and Open Positions

We’re building lasting connections between humans and brands, and we hope you’ll join us. Check out careers at Loop!

www.loopreturns.com

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Loop

@loop

1 month

The Vervaunt Pulse eCommerce Summit is back and we're excited to be sponsoring 🇬🇧 🛫 Here's the low-down: 📅 Thursday 30th May 2024 ⏰ 8:30am - 6:00pm, with entertainment until late 📌 The Brewery, London Get your ticket below 👇 See you there!

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Loop

@loop

3 years

@joevancena WE DID IT JOE! 🚀💙

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