New York Times
#1
Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member
@FOX5Vegas
The world is a better place because of Tony. As the author of The Zappos Experience, I got to know him well. I last spoke to him for my book Stronger Through Adversity. He was brilliant, visionary, and kind on a scale that was inspiring. Blessings to his family!
Anyone who stops learning is old, whether twenty or eighty. Anyone who keeps learning today is young. The greatest thing in life is to keep your mind young.
—Henry Ford
#leadership
#customerexperience
#cex
Time is not measured by the passing of years but by what one does, what one feels, and what one achieves.
—Jawaharlal Nehru
#leadership
#customerexperience
#cex
Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others.
—Danny Thomas
#leadership
#customerexperience
#cex
Tony, I will miss you! Blessings to your family - all of the Zappos Family. You transformed customer service & you elevated Las Vegas. Thanks for trusting me to write The Zappos Experience and for your friendship. I hurt as do SO MANY!
#zappos
#TonyHsieh
#LasVegas
To celebrate publication of The Airbnb Way we're giving away an adventure! Enter to win a 4 day, 3 night trip to San Francisco and a tour of Airbnb Headquarters.
#entertowin
#travelcontest
Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.
—Buddha
#leadership
#customerexperience
#cex
The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence.
—Confucius
#leadership
#customerexperience
#cex
Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.
—Vince Lombardi
#leadership
#customerexperience
#cex
Success is a piece of mind which is a direct result of the self satisfaction knowing you did your best to become the best you are capable of becoming.
—John Wooden
#leadership
#customerexperience
#cex
We must develop and maintain the capacity to forgive. He who is devoid of the power to forgive is devoid of the power to love. There is some good in the worst of us and some evil in the best of us.
—Martin Luther King, Jr.
#leadership
#customerexperience
#cex
Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.
—Mao Zedong
#leadership
#customerexperience
#cex
In any free society, the conflict between social conformity and individual liberty is permanent, unresolvable, and necessary.
—Kathleen Norris
#leadership
#customerexperience
#cex
Just a little night time book signing in prep for a couple days of presentations. I will NEVER take this for granted. Counting blessings with each inscription!
#strongerthroughadversity
For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone.
—Audrey Hepburn
#leadership
#customerexperience
#cex
My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service.
—Sonny Perdue
#leadership
#customerexperience
#cex
Success has always been easy to measure. It's the distance between one's origins and one's final achievement.
—Michael Korda
#leadership
#customerexperience
#cex
You can't control people. You must understand them. You have to know where they're coming from, their beliefs and values, what turns them off, what they're against.
—Hayden Fry
#leadership
#customerexperience
#cex
One measure of your success will be the degree to which you build up others who work with you. While building up others, you will build up yourself.
—James E. Casey
#leadership
#customerexperience
#cex
A long, healthy, and happy life is the result of making contributions, of having meaningful projects that are personally exciting and contribute to and bless the lives of others.
—Hans Selye
#leadership
#customerexperience
#cex
You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty.
—Mohandas Gandhi
#leadership
#customerexperience
#cex
Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life consists in the elimination of nonessentials.
—Lin Yutang
#leadership
#customerexperience
#cex
It is my observation that being beaten is often a temporary condition, that giving up is what makes it permanent.
—Marilyn vos Savant
#leadership
#customerexperience
#cex
How important is concise and punchy communication? World-famous
#communication
expert Carmine Gallo joined me on the
#CustomerExperience
Bus to share his insights. Check out this short clip!
Happiness doesn't depend on what we have, but it does depend on how we feel toward what we have. We can be happy with little and miserable with much.
—William Dempster Hoard
#leadership
#customerexperience
#cex
This week we have a bonus interview with
@MartinLindstrom
. Martin is the founder of the world’s leading brand & culture transformation group. In this video, Martin talks about his newest book The Ministry of Common Sense. Watch the premiere on January 19:
Giving connects two people, the giver and the receiver, and this connection gives birth to a new sense of belonging.
—Deepak Chopra
#leadership
#customerexperience
#cex