Joseph Michelli, Ph.D. @josephmichelli Twitter profile

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Celebrating 16 years with McGraw-Hill. Thanks, @MHEducation , for your trust & publishing:

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Joseph Michelli, Ph.D.

@josephmichelli

4 years

@FOX5Vegas The world is a better place because of Tony. As the author of The Zappos Experience, I got to know him well. I last spoke to him for my book Stronger Through Adversity. He was brilliant, visionary, and kind on a scale that was inspiring. Blessings to his family!

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Gartner's survey reveals the top 5 tactics leaders are using to combat economic headwinds. How does your approach compare? Check out my @ceoworld magazine article #customerexperience #efficiency #automation #outsourcing #leaders

Taming the Impact of Inflation – How to Drive Customer Experience Efficiency - CEOWORLD magazine

Recently, the research and consulting firm Gartner asked hundreds of Customer Support and Service (CSS) leaders to share the strategies they are pursuing to navigate global economic headwinds like...

ceoworld.biz

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Anyone who stops learning is old, whether twenty or eighty. Anyone who keeps learning today is young. The greatest thing in life is to keep your mind young. —Henry Ford #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

You don't get paid for the hour. You get paid for the value you bring to the hour. —Jim Rohn #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

11 years

RT @zacharyjeans : @josephmichelli Delivering Happiness, is a story of the struggle to achieve PLUR in business. c @Zappos AMEN

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Time is not measured by the passing of years but by what one does, what one feels, and what one achieves. —Jawaharlal Nehru #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Minds are like parachutes - they only function when open. —Thomas Dewar #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

As the author of "Driven to Delight" (about @MercedesBenz , I'm asking all the @Tesla lovers if you think the MB Vision AMG will stack up to or outperform the Model S #customerexperience #leadership #Automotive @elonmusk

Mercedes-Benz Presents its Vision AMG

A glimpse of Mercedes-AMG's all-electric future.

hypebeast.com

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Grateful to be selected as a Global Guru in Customer Service along with @RonKaufman @JTschohl @cbsbusyqueenbeeluke @LukeWilliamsCX @ChipRBell @marilynsuttle @JeanneBliss @Hyken @LiorStrativity @SteveDiGioia @TeresaAllen @toister @stacysherman @DonnaCutting @jasonsbradshaw

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others. —Danny Thomas #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree Friday! What do you think?

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Joseph Michelli, Ph.D.

@josephmichelli

4 years

Tony, I will miss you! Blessings to your family - all of the Zappos Family. You transformed customer service & you elevated Las Vegas. Thanks for trusting me to write The Zappos Experience and for your friendship. I hurt as do SO MANY! #zappos #TonyHsieh #LasVegas

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

@elonmusk How about a book that is 100% focused on what #Tesla is doing right re: #leadership , #innovation , and #customerexperience . Say the word and I will write it as I have for @Starbucks , @Zappos , @MercedesBenz , @RitzCarlton , @Airbnb , and others.

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Great to be back “on stage” in front of a live audience. The room looks great at sound check! Eager to see people in seats

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It's Agree or Disagree Friday! Which will it be for you?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Which will it be for you? Agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

5 years

To celebrate publication of The Airbnb Way we're giving away an adventure! Enter to win a 4 day, 3 night trip to San Francisco and a tour of Airbnb Headquarters. #entertowin #travelcontest

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

To me, old age is always fifteen years older than I am. —Bernard Baruch #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

What you think? Agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree Friday!

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

You inevitably attract into your life people and circumstances in harmony with your dominant thoughts. —Brian Tracy #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

The time is always right to do what is right. —Martin Luther King Jr. #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. —Buddha #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree Friday! What do you think?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence. —Confucius #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile. —Vince Lombardi #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Good leaders are like baseball umpires: they go practically unnoticed when doing their jobs right. —Byrd Baggett #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Wherever you see a successful business, someone once made courageous decision. —Peter Drucker #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Success is a piece of mind which is a direct result of the self satisfaction knowing you did your best to become the best you are capable of becoming. —John Wooden #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

We must develop and maintain the capacity to forgive. He who is devoid of the power to forgive is devoid of the power to love. There is some good in the worst of us and some evil in the best of us. —Martin Luther King, Jr. #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love. —Mao Zedong #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

In any free society, the conflict between social conformity and individual liberty is permanent, unresolvable, and necessary. —Kathleen Norris #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Just a little night time book signing in prep for a couple days of presentations. I will NEVER take this for granted. Counting blessings with each inscription! #strongerthroughadversity

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Joseph Michelli, Ph.D.

@josephmichelli

8 years

Life is grand at the summit of another 14,000 foot peak. Given my age, I thought about unfurling an AARP banner!

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Special thanks to my top new tweeps this week @TysonLester , @MichaelSDoyle

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

If you mess up and learn nothing, it's a mistake. If you mess up and learn something, it's an experience. —Mark McFadden #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone. —Audrey Hepburn #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It's Agree or Disagree Friday! Which will it be for you?

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Joseph Michelli, Ph.D.

@josephmichelli

5 years

What an honor to have The Airbnb Way recognized by @BusinessBooks on their Best Business Books of 2019 list! #bestof2019 #bestbook #bizbooks

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

We cannot change yesterday, we can only make the most of today and look with hope toward tomorrow. #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

There's no such thing as Perfection. But, in striving for perfection, we can achieve excellence. —Vince Lombardi #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service. —Sonny Perdue #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

The learning and knowledge that we have, is, at the most, but little compared with that of which we are ignorant. —Plato #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

What we do today, right now, will have an accumulated effect on all of our tomorrows. —Alexandra Stoddard #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

What you think? Agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

11 years

RT @NKBper : Excellent #MPTF panel defining #patientcentered care holistically! @UCLAHealth @houstonhospital @josephmichelli @jasonawolf TY

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Be happy while you're living, for you're a long time dead. —Scottish Proverb #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It's Agree or Disagree Friday! Which will it be for you?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Success has always been easy to measure. It's the distance between one's origins and one's final achievement. —Michael Korda #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

If you’re not giving the world the best you have, what world are you saving it for? —Kent Keith #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

You can't control people. You must understand them. You have to know where they're coming from, their beliefs and values, what turns them off, what they're against. —Hayden Fry #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

One measure of your success will be the degree to which you build up others who work with you. While building up others, you will build up yourself. —James E. Casey #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

A long, healthy, and happy life is the result of making contributions, of having meaningful projects that are personally exciting and contribute to and bless the lives of others. —Hans Selye #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Honored to be selected to the (Customer Experience) CX Hall of Fame. Thanks, @VoiceofCX . #cxhalloffame #CustomerExperience

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

The secret of success is consistency of purpose. —Benjamin Disraeli #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

10 months

Let's start a discussion - do you agree or disagree. Share your thoughts!

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It's Another Agree or Disagree Friday! I'd love to hear your thoughts...

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Honored to have The New Gold Standard mentioned as one of the best hospitality books by Hotel Operations #customerexperience #cx

The 25 best books about hotels and the hospitality industry

I’ve read 200+ hotel and hospitality books. Here are the top 25 best books about hotels and the hospitality industry that I've found.

hoteloperations.com

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty. —Mohandas Gandhi #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

6 years

Offer Customers Convenience and Reap the Rewards {Guest Post by @Hyken } #conveniencerevolution #custexp #cxo

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Joseph Michelli, Ph.D.

@josephmichelli

9 years

@toister @ChangeTwit Thank you Jeff for kind comments about: … #custserv #crm #custexp #MBUSA #drivetodelight

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Want to know how Airbnb hosts deliver service with heart? Check out #TheAirbnbWay for inspiring stories and insights! ❤️ #HostsWithHeart #Airbnb #GuestExperience

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Joseph Michelli, Ph.D.

@josephmichelli

11 months

You cannot dream yourself into a character you must hammer and forge yourself one. —James A. Froude #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life consists in the elimination of nonessentials. —Lin Yutang #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It's Friday's Agree or Disagree. Which will it be for you?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

It is my observation that being beaten is often a temporary condition, that giving up is what makes it permanent. —Marilyn vos Savant #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Whenever an individual or a business decides that success has been attained, progress stops. —Thomas J. Watson #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Grateful to be selected as a Global Guru in Customer Service along with @DonPeppers @JohnDiJulius @jaybaer @Lisa_A_Ford @JDODKINS @CoachBrownlee @nickwebbcom @scottmckain @LouieGravance @stowers @dgingiss @mwtknsn @hevertonsa and @BrianSolis

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Honored to be inducted into the CX (Customer Experience) Hall of Fame! Thanks @AlexMead and @DennisWakabayashi #CX2023 #Customerexperience #recognition

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Honored to be selected to the (Customer Experience) CX Hall of Fame. Thanks to Team Wakabayashi for the recognition. #cxhalloffame #customerexperience #CX

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Discover the secrets behind #Airbnb 's legendary customer experience in my book The Airbnb Way! 🌟 #CustomerExperience #AirbnbSecrets

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Joseph Michelli, Ph.D.

@josephmichelli

4 years

What are the defining qualities of an effective leader? I answer this question and more asked by @adammendler .

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do what you fear, and the death of fear is certain. —Anthony Robbins #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Life is a promise fulfill it. —Mother Theresa #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

How important is concise and punchy communication? World-famous #communication expert Carmine Gallo joined me on the #CustomerExperience Bus to share his insights. Check out this short clip!

Quick Trip (under 2 min.) on the Customer Experience Bus - IDEAS ARE...

Bestselling Author & Columnist Carmine Gallo shares how IDEAS are CURRENCY!Subscribe to the Channel or watch the entire episode here:https://www.youtube.com/...

www.youtube.com

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Joseph Michelli, Ph.D.

@josephmichelli

9 years

How to Become a Leader in Customer Experience #cex #cxo #custserv #custexp #leadership

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Dreams are the reality of tomorrow. —Dean Marshall #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

1 year

Hold yourself to a higher standard than anybody else expects of you. —Henry Ward Beecher #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

3 years

Agree or Disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Do you agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

What do you think? Agree or disagree?

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Happiness doesn't depend on what we have, but it does depend on how we feel toward what we have. We can be happy with little and miserable with much. —William Dempster Hoard #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

To love is to admire with the heart; to admire is to love with the mind. —Theophile Gautier #leadership #customerexperience #cex

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Joseph Michelli, Ph.D.

@josephmichelli

4 years

This week we have a bonus interview with @MartinLindstrom . Martin is the founder of the world’s leading brand & culture transformation group. In this video, Martin talks about his newest book The Ministry of Common Sense. Watch the premiere on January 19:

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

I’m happy to share that I started a new position as an Advisory Board Member at Bonfire Digital Wellness! #digitalwellness #digitalwellbeing #youthmentalhealth

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Joseph Michelli, Ph.D.

@josephmichelli

9 years

About to speak on a stage with a 270 ft screen along with fellow keynoters @ariannahuff @IvankaTrump @randizuckerberg @CventCONNECT

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Joseph Michelli, Ph.D.

@josephmichelli

2 years

Giving connects two people, the giver and the receiver, and this connection gives birth to a new sense of belonging. —Deepak Chopra #leadership #customerexperience #cex

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