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GOAT Support Profile
GOAT Support

@goatsupport

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Followers
1
Following
1
Media
10,072
Statuses

Official Twitter account of GOAT Customer Support. Submit a support request:

Joined November 2016
Don't wanna be here? Send us removal request.
@goatsupport
GOAT Support
4 years
Our website and app are currently experiencing overwhelming volume. Rest assured our team is looking into the issue and working to resolve it quickly. Thanks for your patience!
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@goatsupport
GOAT Support
4 years
To do our part in reducing the spread of COVID-19, we are temporarily closing our Seller Drop-Off locations in New York, Los Angeles and Miami until March 27, 2020. (1/3)
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@goatsupport
GOAT Support
4 years
Our site and app are down due to scheduled maintenance. We’ll be back up shortly. Thanks for your patience.
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@goatsupport
GOAT Support
4 years
Our website and app are back up. Thanks for your patience!
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@goatsupport
GOAT Support
4 years
This update will not affect our standard Ship-to-Verify method, which will continue to operate as normal. (3/3)
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@goatsupport
GOAT Support
6 years
GOAT is closely monitoring the storms across portions of the US. Contigency plans are in place to ensure the safety and well-being of our users and team members. As a result, we will be extending the time to ship by an additional business day.
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@goatsupport
GOAT Support
6 years
Due to the inclement weather causing hazardous conditions across the Northeast and Southeast U.S., we have extended the window to ship by an additional business day.
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@goatsupport
GOAT Support
6 years
Shipping deadlines will be extended for sellers affected by Hurricane Florence. Depending on your courier, please refer to their website for updates.
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@goatsupport
GOAT Support
7 years
Our customer support platform is back up. Thank you for your patience!
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@goatsupport
GOAT Support
7 years
Our app is currently down and our engineering team is looking into the issue now. We'll have this resolved shortly.
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@goatsupport
GOAT Support
4 years
If you have already selected Drop-Off, a shipping label will be emailed to you so you can proceed with the order. Your cancellation window has also been extended 48 hours. (2/3)
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@goatsupport
GOAT Support
7 years
Shipping deadlines will only be extended for sellers affected by the East Coast storm. Buyers may experience delays on orders being shipped to and from GOAT East.
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@goatsupport
GOAT Support
4 years
Follow GOAT's Instagram account, like the post and comment for a chance to win. Contest ends at 8PM PT. Winners will be randomly selected and notified by Instagram DM. (2/2)
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@goatsupport
GOAT Support
7 years
Our app is back up! Thank you for your patience.
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@goatsupport
GOAT Support
4 years
Thanks to everyone participating in our Air Max Day Challenge. Due to overwhelming traffic on the app, we’re moving the remaining Air Maxes at $3.26 to Instagram. (1/2)
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@goatsupport
GOAT Support
3 years
We were experiencing SMS delivery issues with select carriers. The matter has now been resolved. Thank you for your patience.
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@goatsupport
GOAT Support
3 years
@256_kicks Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number and email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
3 years
If you’re having issues contacting us via our support form, please email us directly at support @goat .com. We apologize for any inconvenience!
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@goatsupport
GOAT Support
7 years
is down and we're looking into the issue now. We'll have this resolved shortly. Thanks for your patience!
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@goatsupport
GOAT Support
7 years
is back up. Apologies for any inconvenience!
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@goatsupport
GOAT Support
7 years
Our customer support platform is down and we're looking into the issue now. We'll have this resolved shortly. Thanks for your patience!
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@goatsupport
GOAT Support
7 years
In observance of Labor Day, sellers with orders placed from Friday to Monday will have an extra 24 hours to ship.
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@goatsupport
GOAT Support
6 years
To perform routine maintenance, we have a brief scheduled outage tonight at 11:30PM PT. We apologize for any inconvenience this may cause.
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@goatsupport
GOAT Support
7 years
Our customer support platform is back up. Thank you for your patience!
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@goatsupport
GOAT Support
4 years
@La3Life Hello, at this time, our facilities in New Jersey will remain open until further notice. If that were to change in the near future, rest assured we will communicate that to the sellers in our platform.
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@goatsupport
GOAT Support
7 years
For those who may be affected by Hurricane Irma, we urge you to pause your listings. To assist, we're extending shipping deadlines. (1/2)
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@goatsupport
GOAT Support
7 years
Shipping deadlines will be extended for those affected by Hurricane Harvey in Louisiana and Texas. (1/2)
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@goatsupport
GOAT Support
7 years
Our customer support platform will be down tomorrow from 7am-9:30am PST. Apologies for any inconvenience!
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@goatsupport
GOAT Support
7 years
Our customer support platform is back up! Thank you for your patience.
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@goatsupport
GOAT Support
8 years
@TheSupremeSaint This box is not considered damaged.
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@goatsupport
GOAT Support
3 years
Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated to your account? We would love to further look into this for you!
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@goatsupport
GOAT Support
6 years
To perform routine maintenance, we have a brief scheduled outage tonight at 11:30PM PT. We apologize for any inconvenience this may cause.
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@goatsupport
GOAT Support
6 years
To perform routine maintenance, we have a brief scheduled outage tonight at 11PM PT. We apologize for any inconvenience this may cause.
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@goatsupport
GOAT Support
7 years
Our customer support platform is down and we're looking into the issue now. We'll have this resolved shortly. Thanks for your patience!
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@goatsupport
GOAT Support
3 years
@ShadyG Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number and email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
4 years
@Jay44805219 Got it! I have forwarded this to one of our specialists who is currently looking into your case. You should be hearing from them soon! We super appreciate your patience throughout this process!
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@goatsupport
GOAT Support
7 years
Depending on your courier, please refer to the USPS or UPS website for updates. (2/2)
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@goatsupport
GOAT Support
4 years
@POWTV Hey there! Our authentication and payout process may be slower than normal as we adjust staffing in our facilities to ensure the safety of our team during COVID-19. Please know our team is working around the clock to process your order.
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@goatsupport
GOAT Support
7 years
@washedjay @joeremdawg @goatapp This box is considered damaged. Please make a note in your listing.
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@goatsupport
GOAT Support
7 years
Depending on your courier, please refer to the USPS or UPS website for updates. (2/2)
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@goatsupport
GOAT Support
7 years
@chaserdown Please message help @goat .com for further assistance.
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@goatsupport
GOAT Support
7 years
@a100lifestyle @ATrainKickz @goatapp These boxes are not considered damaged.
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@goatsupport
GOAT Support
3 years
@memh2043 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport We would love to look into this for you!
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@goatsupport
GOAT Support
3 years
@garciaf223 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us  @goatsupport  your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
4 years
@oMgitsTTF Hey Thomas, Can you please send us a DM with your order number so we can take a closer look?
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@goatsupport
GOAT Support
3 years
Customers may experience shipping delays due to inclement weather impacting Louisiana, Mississippi, Texas, Arkansas, Alabama and Tennessee.
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@goatsupport
GOAT Support
7 years
@rohanlakha @goatapp This box is considered damaged. Please make a note of this in your listing.
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@goatsupport
GOAT Support
6 years
@ebert412 Sellers have 3 business days to ship their order. Holidays and weekend days do not count. Additionally, you can track your order through the app! Simply, open GOAT app, click "profile" then select "orders." click into the order and select "view progress."
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@goatsupport
GOAT Support
7 years
@mikerod4230 To show appreciation to some of our early members, some pairs are limited to users who joined earlier.
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@goatsupport
GOAT Support
7 years
@Da_Infamous_Ty As long as the box holds its structural integrity, it will not be considered damaged.
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@goatsupport
GOAT Support
6 years
@La3_id This box is not considered damaged.
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@goatsupport
GOAT Support
8 months
@bigvila_ Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
7 years
@SNKRAddict2323 @Jimmydean801 @BoostGoddess @ThePhenomIsHere This feature is brand new and currently in development for Android users. Please stay tuned!
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@goatsupport
GOAT Support
7 years
@RaySneaksTv Winners will receive an email today at 1:00PM PT.
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@goatsupport
GOAT Support
7 years
@papa_smurf34 Thank you for your feedback. This is currently in development.
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@goatsupport
GOAT Support
6 years
@akaElJefe All fees will remain the same.
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@goatsupport
GOAT Support
3 months
@thxuAndy Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
8 years
@TheSupremeSaint Yes, the top of the box is also not considered damaged.
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@goatsupport
GOAT Support
5 years
@UnexpectedNinj4 So sorry to hear. This was an obvious oversight and we can not apologize enough. What is your GOAT username?
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@goatsupport
GOAT Support
7 years
@EStrutner We will be clearing all bots before our system selects the winners.
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@goatsupport
GOAT Support
7 years
@DempseyDulaney Thanks for the feedback!
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@goatsupport
GOAT Support
7 years
@paul_ontko We are a marketplace, so our sellers set the prices.
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@goatsupport
GOAT Support
5 years
@tyler84400640 Could you please provide us with your order number, GOAT username or support ticket number so we can look into your order for you.
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@goatsupport
GOAT Support
7 years
@rahy21 @goatapp You can find this SKU here:
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@goatsupport
GOAT Support
4 years
@steezyysosa In the event of a cancellation, we try our best to find a replacement. Due to limited supply, we were unsuccessful in our efforts and sincerely apologize for any inconvenience this may have caused.
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@goatsupport
GOAT Support
7 years
@kken3887 The grandfather transfer fee period will end on June 1, 2017.
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@goatsupport
GOAT Support
4 years
@mogetemz Hey there! Thanks for reaching out. Revenge x Storm is currently engaged in a trademark dispute and we have been asked to remove their products during the pendency of the dispute. We appreciate your understanding.
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@goatsupport
GOAT Support
2 years
@ImSpense Hey there, thanks for reaching in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us with your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
6 years
@EStrutner @flightclub There won’t be any immediate changes. We’ll keep you posted on new developments as we integrate. For more information, please visit:
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@goatsupport
GOAT Support
4 years
@ozjon731 is currently down. Rest assured our team is looking into the issue and working to resolve it quickly. Thanks for hanging in there with us!
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@goatsupport
GOAT Support
7 years
@rpmorgan25 For a chance to be featured, don't forget to show off how you wear these kicks by posting your 'onfeet' photos to the app.
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@goatsupport
GOAT Support
3 years
@Tareesha Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
7 years
@2PV3 This box is not considered damaged.
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@goatsupport
GOAT Support
2 years
@Twenywun_sneaks Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM @goatsupport  with your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
4 years
@DaveCurren Hey there, thanks for tweeting in about this issue! This is being escalated for further review. A agent will be reaching out to your inquiry shortly. We sincerely apologize for any inconvenience that you may have experienced.
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@goatsupport
GOAT Support
7 years
@UnboxTherapy Check these out:
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@goatsupport
GOAT Support
7 years
@WEIRDBEACH For a chance to be featured, don’t forget to show off how you wear these kicks by posting your 'onfeet' photos to the app.
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@goatsupport
GOAT Support
4 years
@neddygoh Hey there, thanks for sending in this information! We have forwarded this to one of our specialists who is currently looking into your case. You should be hearing from them soon! We super appreciate your patience throughout this process!
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@goatsupport
GOAT Support
7 years
@yeezydon @goatapp Thanks for the feedback!
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@goatsupport
GOAT Support
8 years
@23Bred Glad we could help!
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@goatsupport
GOAT Support
7 years
@ZackMcPherson @goatapp This box is not considered damaged. No need to make a note in your listing.
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@goatsupport
GOAT Support
6 years
@jazzxgrice What is your GOAT username ?
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@goatsupport
GOAT Support
4 months
@AldanahKic937 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
6 years
@notaresailorx What's your GOAT username?
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@goatsupport
GOAT Support
7 years
@carroll_sneaks B-Grade typically indicates that there are manufacturing defects that would not normally appear on the sneakers.
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@goatsupport
GOAT Support
7 years
@washedjason On $350 sneaker, StockX cost to seller (transaction fee + shipping fee + processing fee) is $4-$9 higher than us.
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@goatsupport
GOAT Support
6 years
@Nashville_Kid13 GOAT does ship to APO addresses. Please email help @goat .com should you need further address assistance.
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@goatsupport
GOAT Support
1 year
@whyisnicohere Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you please provide your email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
3 months
@OG_Sarge Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated with your account? We would love to look into this for you!
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@goatsupport
GOAT Support
7 years
@fherdr @goatapp Currently, we do not ship to Mexico. We'll let you know if that changes in the future.
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@goatsupport
GOAT Support
7 years
@NoFloShoes @goatapp @Deadlaced Original shoe trees are only required for sneakers that have special inserts, e.g. Jordan XI plastic shoe trees.
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@goatsupport
GOAT Support
7 years
@GeodaGreatPyr @itsWCL_ @WhoTrynaBot @itslova StockX's free shipping promotion is temporary.
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@goatsupport
GOAT Support
3 years
@_gdestany Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
3 years
@doctor_oyster Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number or email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
6 years
@largehills Please email help @goat .com for further payment help. We do suggest using PayPal if this option is available to you.
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@goatsupport
GOAT Support
6 years
@ItsRyanPuleo We are legit. :)
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@goatsupport
GOAT Support
4 years
@Emily_Katz Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @goatsupport your GOAT order number and email affiliated to your account? We would love to look into this for you!
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@goatsupport
GOAT Support
7 years
@ResellersAnon This box is not considered damaged. No need to make a note in your listing.
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@goatsupport
GOAT Support
7 years
@washedjason Please note this in your listing under 'Other Issues.'
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@goatsupport
GOAT Support
1 year
@razzle_dazzle18 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM @goatsupport  with your GOAT order number or email affiliated with your account? We would love to look into this for you!
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