We're seeing unprecedented traffic to our website & app that we're resolving. Meter readings taken today can be added to your account online in the coming days. We apologise for any inconvenience. Smart meter customers don't need to send readings as they'll be sent automatically.
An ill-considered remark was made by one of our Energy Specialists and in no way reflects our position. We have an excellent relationship with Martin Lewis & his team. We apologise for any offence caused. We also have recently been advising customers to send readings by 1 April.
If you recently received a pair of socks from us, we would like to say we are incredibly sorry for how we have made some people feel. In light of the seriousness of current challenges that many people are facing, this mailing should have been stopped and we are sorry.
@GaryUsher_
@eonenergyuk
@EONhelp
Hi Gary, Scott here. I've just read your tweet and would really like to help. We're E.ON Next - not E.ON Energy but we are both part of E.ON Group. Please could you send a DM and I'll have a look into this straight away and see what I can do for you?
The government has announced a new £1bn ECO+ scheme to help insulate hundreds of thousands more homes.
As an E.ON Next customer, you don't have to do anything right now. ECO+ will be starting in Spring 2023.
📣New £1bn ECO+ scheme to insulate hundreds of thousands more homes, including those who don't currently benefit from gov support, saving households £310 a year.
📣New public information campaign will give advice on how to cut energy use & bills, without sacrificing comfort 🏘️
This November you’ll receive the second instalment (2/6) of the government’s £400 Energy Bills Support Scheme. This will be £66 in November. You don’t need to do anything, we will automatically adjust your bill.
Learn more:
@adamjackdrew
Awesome stuff Adam ⚡Love to hear that 🤩Much like the Mercedes F1 Team 🏎️we're really trying to make great leaps in our performances this year🔝 and we're always keen to hear back from our customers on where we can improve. Get involved over at: - AJ💪
Some awesome news from the Welsh Government for you today. Wales have introduced a new scheme where each household is given a free tree to either plant at their own property or to plant on behalf of a woodland. That’s one step closer to a greener planet.
(Sources: BBC)
Transport Scotland has recently announced that they’ll be providing free bus travel for under 22s in an attempt to combat climate change. Encouraging young people to take the bus is a huge step in the right direction to help combat climate change! (Source: Net Zeron Nation)
Eligible customers can take part in the National Grid’s Demand Flexibility Service.
In the test events our customers saved the equivalent energy of 184 years worth of powering a 50w TV
Learn more:
It takes just five minutes to change your boiler settings, saving the average household around £112 per year in energy costs.
Get involved in the Money Saving Boiler Challenge from
@nesta_uk
.
Saving energy pays, learn more:
#BoilerChallenge
We’re taking part in the National Grid’s Demand Flexibility Service and are contacting eligible customers who want to benefit from reducing their peak time use.
Learn more:
The Next Pledge fixed 1 year tracker tariff guarantees that prices will always be £50 a year lower than the Ofgem price cap (for an average dual fuel customer). T&Cs apply.
Existing customers can learn more by logging into their dashboards:
Some sunny news for you this morning. The clocks are going forward tonight! This means longer and (hopefully) warmer days. You’ll be outside and that means you’ll be less likely to reach for the thermostat.
#clocksforward
#spring
#summer
#eonnext
The government announces a new scheme to cap energy prices at around £2,500. This reduces the impact of the October
#pricecap
announced by
@ofgem
.
Here’s what you need to know about the changes:
E.ON Next partners with
@kidneycareuk
, the UK’s leading kidney patient support charity, to offer advice, support, financial grants and assistance to kidney patients.
Learn about Kidney Care UK and how you can benefit from our Priority Services Register:
The government has announced, in the Spring Budget, that from 1 April 2023 the Energy Price Guarantee will remain at £2,500 instead of the proposed increase to £3,000.
Learn more about the EPG:
This January you'll receive your fourth instalment of £67 as part of the governments £400 Energy bill support Scheme. You don’t need to do anything, we will automatically adjust your bill.
Learn more:
You could save up to £112 a year on your gas bill by changing a setting on your boiler.
Combi boilers work best when they heat radiators to 60°C or below. But this ‘flow temperature’ is often set too high.
Learn how to adjust your boiler setting:
The new price cap will be £1,928 from 1 January 2024 the energy regulator Ofgem announces.
In our blog we explain what the price cap is and how it affects your energy bills:
If you're willing to reduce electricity use at specific times,
@NationalGridESO
's new Demand Flexibility Service can help you save up to £100 over winter
You can get more info and see if your supplier is taking part on the ESO website⬇️
#EnergyAware
It’s common for smart meters to lose connection when switching energy suppliers. It should take no longer than 90 days to update. If you’re having other trouble with your smart meter, our handy blog might have some of the answers. Check it out here. >
E.ON Next Energy Fund. We’ve set up a fund to support customers who are struggling to pay their energy bills. With grants towards your bills or replacing damaged white goods, we are here to help you get back on your feet. Check your eligibility:
Energy Shift is for our customers who want to take part in the National Grid’s Demand Flexibility Service.
In the test event our customers saved the equivalent energy of powering a 50w TV for 17 years!
Learn more:
🚨BEWARE OF SCAMS
There are rising reports of scammers claiming you can get the £400 Energy Bill Support Scheme by registering your bank details
The discount is automatic
If you get a message asking for your bank details, this could be a scam
More ⤵️
The Government Energy Price Guarantee comes into action from the 1st of October. If you’re on a Standard Variable Tariff and don’t have a smart meter, you have until the 5th of October to make sure your new bill is accurate. Submit a meter reading here:
This February you'll receive your fifth instalment of £67 as part of the government’s £400 Energy Bills Support Scheme. You don’t need to do anything, we will automatically adjust your bill.
Learn more:
Energy regulator Ofgem has announced the price cap level will increase by £693 from April 1st 2022 for the average household. You may be wondering how this impacts you and what to do next? You can find more info here. (Source: Ofgem)
#pricecap
#energymarket
The government’s £400 Energy Bills Support Scheme has started.
You don't need to apply for the Energy Bills Support Scheme. You will receive the funds automatically from us.
Here’s everything you need to know:
Energy bill help is here! From today:
🟡 the rates you pay for units of energy are capped under the Energy Price Guarantee
🟡 the first instalment of the £400 Energy Bills Support Scheme will be discounted from your bills
Your bills will depend on the amount of energy you use.
This January you’ll receive the fourth installment of the government’s £400 Energy Bills Support Scheme. You don’t need to do anything, we will automatically adjust your bill.
Learn more:
Government cold weather payments are available for residents, on certain benefits, in over 300 postcode areas in England & Wales.
The payments are automatic, you don’t need to claim.
❄️ Brrrr...
Did you know that when the temperature is 0°C or below over 7 days in England and Wales, Cold Weather Payments of £25 are automatically paid to people on certain benefits?
Check if you’re eligible:
#ColdWeather
#EnergySupport
Apply for an energy boost. The E.ON Next Energy Fund aims to help our customers who are experiencing financial hardship and struggling to pay their bills.
Find out if you’re eligible to apply:
@Depheruk
Hi there and thanks for reaching out, there could be many reasons for this and I'd need to see your actual account to give you a proper answer - if you could send us a DM with your account details we can have a look further into this for you 🙂 AM
We know you'd like to talk to us about tariffs. We've had lots of messages tonight. We're working hard to reply to all DMs. All of our tariffs, for all customers can be found here - . If you do need to talk to us we'll be with you as soon as we can. Scott.
Whooohoo! You can now login to your E.ON Next app using Face ID or Touch ID 👆
Just make sure you have them enabled on your smartphone to experience the joy of speedy logins!
#eonnextapp
#eonnext
A new study has found that just 2 hours a week in in green spaces can seriously boost your mental wellbeing. 🌳 So what are you waiting for? Get your shoes on and head to your local greenery! 🏞️
(Source: Yale Environment 36)
#greenspaces
#mentalhealthawareness
#eonnext
@Depheruk
Hi there 👋 If we installed the boiler, they'd need to contact E-ON Heat, or if it wasn't us, they'd need to contact the company who installed it. We're only responsible for the meter-Becky✨
Hey, We know you can't reach us on Facebook at the moment but we are here on twitter to help!:) you can also pop us an email and guess what! we are here until 10pm ready to help with any query :) - Kiri.
The government’s £400 Energy Bills Support Scheme (EBSS) has started.
You don't need to apply for the EBSS.
You will receive the funds automatically from us.
Here’s everything you need to know:
🏠 The Energy Bill Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bill
Your bills will depend on the amount of energy you use
Typical usage by type of home is outlined below
More 👉
So, you've probably seen the news? 📰 But what does this mean for you? 🤔 We've written a blog to explain what's happening in the energy industry. If you're an E.ON Next customer, save your energy - there's no action for you to take. Check out our blog. 👉
@Jambo_Ross
Hi Ross 👋 The fixed deals that are only avaliable to customers who have smart meters are exclusive to them as we will be able to work out exactly how much they are using since we will receive regualr reads. If you like, I can see which deals we can offer you-Becky✨
We’ve teamed up with Nesta to launch the Money Saving Boiler Challenge. Did you know you could save up to £112 on your bill by simply changing your boiler flow settings?
We have a handy how to guide here:
And the figures are in. 🥁 You’ve avoided a staggering 313,116,665kg of CO2 in October alone just be being on any of our tariffs! 💚 Because all of our electricity that we supply to your homes is backed by 100% renewable sources. 👏🌍
#sustainable
#climatechange
#eonnext
The new Chancellor has announced changes to the Energy Price Guarantee as part of his wider announcement about the economy.
We're in contact with the government and will update our website when we have the full EPG details.
Learn more:
Watch the Chancellor
@Jeremy_Hunt
’s statement outlining the measures being brought forward from the Medium-Term Fiscal Plan that will support fiscal sustainability.
@Depheruk
I can only apologise for this. I work social media so I'm unsure of the customers details & haven't heard the call, however if they are able to contact us on whatsapp or social media, I'd be happy to help them further-Becky✨
The government’s Energy Price Guarantee limits the unit price for energy that we can charge. It’s designed to help reduce domestic energy bills.
We’ll automatically calculate and adjust your bills to benefit from the EPG scheme.
Learn More:
We understand that the ongoing energy crisis and rising bills are impacting many of our customers, especially our vulnerable ones. That’s why we’ve put together some helpful resources where you can access support from both us and the government.
As an E.ON Next customer, you can add yourself to the PSR (Priority Services Register) to access additional support managing your energy.
Check your eligibility in our simple guide:
💬 It's also worth contacting your providers to discuss other services that may help you. There is a wide range of support available to
#PSR
customers, including tariffs that could help to reduce your bills if you're on a low income. More info here: (4/5)
Our phone lines will be closed for Easter from 5pm today and will reopen 9am on Tuesday. If you need any help, our Energy Specialists will be available on social:
Good Friday - 8am to 10pm
Saturday - 8am to 10pm
Easter Sunday - 9am to 5pm
Easter Monday - 9am to 5pm
The government announces a new Energy Bill Relief Scheme (EBRS) to help reduce the impact of rising energy prices for non-domestic energy customers. The EBRS will support businesses, SME, charities and public sector organisations.
Learn More:
Whoop whoop, halfway there!
We've installed over 5 million smart meters!
With smart meters comes a smarter energy grid, helping us to be more precise about the energy that everyone needs and reducing CO2 emissions by 25% in the next decade.
Get yours:
Get ready for the National Grid ESO’s Demand Flexibility Service. Eligible customers can save energy and money with simple switches during our peak-time events.
Share your super-saving
#PowerSwitch
tips. Learn more:
SCAM WARNING⚠️: We received over 750 reports in just four days about these FAKE
@ofgem
emails.
The links in the emails lead to websites that are designed to steal your personal and financial details. If you receive one, report it to: Report
@phishing
.gov.uk
A warm welcome to our new customers from
@EnstrogaUK
,
@MyIglooEnergy
and
@SymbioEnergy
. 👋 Don’t worry, your switch will be a smooth process so there's no need to contact us. Just sit back and grab a cuppa. Any questions? Our FAQs may be able to help.👉
The government is providing a further £200 Alternative Fuel Payment (AFP) to help those households in Great Britain who use alternative fuels such as biomass or heating oil to meet energy costs this winter.
Learn more:
If you’re on a Standard Variable Tariff (SVT) and don’t have a smart meter, you can submit your meter reading to make sure you’re paying the right amount for your energy. Submit your reading here:
The government is changing the Energy Price Guarantee (EPG).
From April 2023 the EPG will rise to an average of £3,000 and continue for 12 months.
Whether you’re affected by the EPG or not, rest assured we're here to support you. Learn how:
The new Chancellor, Jeremy Hunt, has made changes to the Energy Price Guarantee (EPG) scheme.
The EPG will now run until April 2023.
This is a change to the government's plan which had originally said that the scheme would run for two years.
Learn more:
From 1 October energy prices are falling - so is now a good time to fix your tariff? We’ve put together some useful info to help you make the right decision for your home.
The Next Pledge fixed 1 year tracker tariff guarantees that prices will always be £50 a year lower than the Ofgem price cap (for an average dual-fuel customer). T&Cs apply.
Existing customers can learn more by logging into their dashboards:
News: Energy price cap to rise 5% in Jan so you’ll pay more than ever – what you need to know & what you can do about it, my video briefing…
Subtitled version on the way
SCAM ALERT: Fake energy ‘rebate’ scams are doing the rounds.
Make sure you don’t click on any links in texts.
Instead, forward the message to 7726 to report the scam and then block the phone number.
Smart meters can send your meter readings automatically. Plus, they can keep you updated on your energy consumption and how much it’s costing you in real time. Helping you to save time and energy.
Learn more:
Check you out! 💓 By being customers on any of our tariffs, you’ve managed to avoid a huge 260,838,944kg of CO2 in September alone. How? Because all our tariffs have 100% renewable electricity. One step closer to a more sustainable planet! 🌍
#climatechange
#eonnext
You don't need to apply for the government’s Energy Bills Support Scheme (£400) or Energy Price Guarantee.
Beware of scammers.
We will automatically update your account so that you benefit from the schemes.
Here’s everything you need to know:
Beware of scams ⚠
You don't need to do anything to access support from:
✔️ The Energy Price Guarantee
✔️ The Energy Bills Support Scheme
Don't respond to emails or texts asking for your details.
More info about both schemes:
The energy regulator Ofgem has announced that the
#PriceCap
for customers on a standard variable tariff is changing to £3,280 from 1 April. However, you will still benefit from a government discount through the Energy Price Guarantee.
Learn more:
Starting from 1 July, the government introduced new measures to bring prepayment (PPM) energy bills in line with Direct Debit customers.
Find out more:
The quarterly energy Price Cap will change from 1 January 2024.
The new
#PriceCap
is £1,928
The level is based on typical use of an average household on their default tariff
It's a cap on energy unit price, not a cap on total bills
More ⬇️
Have you downloaded our app yet?
Login, monitor your account, submit a meter reading and more, right from your phone. Available to download now on the App Store or Android Store now!
Apple 👉
Android 👉
#eonnext
The E.ON Next Energy Fund aims to help our customers who are experiencing financial hardship and struggling to pay their bills. Find out if you’re eligible to apply:
@ofgem
announce that the price cap will rise to £3,549 from 1 Oct 2022. This does not affect you until the end of your contract if you’re on a fixed tariff.
Find everything you need to know including bill support available here:
#PriceCap
#energybills
Prepayment meter customers don’t forget to use your Energy Bills Support Scheme voucher.
E.ON Next customers can redeem them at the Post Office.
Learn more:
With E.ON Next you can read your meter and submit it anytime between 27 Sept and 5 Oct, it doesn’t have to be sent on 1 Oct. Submit your readings on our website & app or contact us via email, WhatsApp, Twitter and Facebook.
What are the 5 things customers should know about their
#energybills
ahead of 1️ October?
Number 1️ on the list is to check with your supplier for specific advice on giving a reading when the new higher prices kick in on
#PriceCapDay
. Find out more here
Good morning! I hope everyone is having a wonderful start to their Sunday.😊 As usual we are open until 10pm to answer all of your energy queries! -Isobel⚡️
Calculate your carbon footprint. Want to learn more about how your lifestyle impacts the planet?
Check out our handy guide and learn which simple switches could help you be more planet friendly.
Take a look:
The government’s £400 Energy Bills Support Scheme has started.
You don't need to apply for the Energy Bills Support Scheme. You will receive the funds automatically from us.
Here’s everything you need to know:
What’s happening with your bills?
There’s been lots going on in the energy market recently, from price cap to changes in government support.
Learn more about why energy bills are rising this April:
Our community is a space for you to share your knowledge and get advice from each other, whether it’s information on the Energy Price Guarantee or tips for saving energy this winter. Find inspiration and chat with each other. Join the conversation:
Our phone lines and digital support will be closed on the day of Her Majesty Queen Elizabeth II’s funeral, as a mark of respect (Mon 19 Sept).
Customers can still use our website and app.
If you have an emergency:
The government’s Energy Price Guarantee limits the unit price for energy that we can charge. It’s designed to help reduce domestic energy bills.
We automatically calculate and adjust your bills to benefit from the EPG scheme.
Learn more:
Although
@Ofgem
's energy price cap is changing in January, consumers will still be protected by the Energy Price Guarantee.
A typical household will continue to pay around £2,500 a year for their energy bills until April 2023 🏡
Find out about support ▶️
Happy Saturday everyone 👋. We're a little busier than normal today, so we're taking a bit longer to reply to your messages but don't worry we're still here and we'll get back to you as soon as possible
If you’re on a Standard Variable Tariff (SVT) and don’t have a smart meter, you can submit your meter reading to make sure you’re paying the right amount for your energy. Submit your reading here:
Government cold weather payments are available for residents, on certain benefits, in over 300 postcode areas in England & Wales.
The payments are automatic, you don’t need to claim.
Check if your eligible:
Vampire devices use energy even when you’re not using them.
Leaving phones and other devices charging when they’re on 100% can waste power and take a bite out of your bank balance.
See how getting a smart meter can help.