Please use in-app support in Xaman. Open Xaman, use the lower center button (square with rounded corners) and select Xaman Support, or tap View more xApps first
The *ONLY* 100% trustworthy channel for
@XummWallet
support is through our in-app support.
Forms on social media? Scams.
DM's by so called Xumm Support? Scams.
Stay vigilant. Xumm offers in app support. Use it.
Strategy (in-app support) paying off ๐ช
Need support? Don't trust forms. Don't trust links. Don't trust DM's.
We offer *in app support*. Don't talk to scammers. Talk to the the real team.
Just open Xumm & look for the "Xumm Support" xApp (or go to Settings & tap Support).
There seems to be an issue with submitting transactions to the XRPL with the following message: "Cannot queue at this time. Queue full" we are aware and the best engineers are working on it to fix it ASAP. For now please be patient and wait until it's fixed.
โ ๏ธ WARNING!
Vigilant users informed us about emails (like the attached screenshot) being sent around.
DO NOT SEND YOUR SECRET NUMBERS!
This is SCAM
If you send your secret numbers (they are called SECRET for good reasons) your funds are gone.
WE NEVER ASK FOR YOUR SECRETS!
Thanks to the awesome help of our users identifying a couple of issues, we are now working full speed on another XUMM release containing some fixes. Most of the fixes are related to accounts with *a lot* of TrustLines (or issuing tokens on the XRP Ledger).
๐งต FYI, please read:
โ ๏ธ๐จ
Scammers are currently sending emails claiming to be Ripple; "Distributing 500M XRP amongst XPRL holders"
They then try to lure you to a site that looks like ripple dot com, but it isn't (mind the `i`).
There's a full Sign in with Xumm/Ledger/Trezor/.. on that site (1/3)
Update: the XRP Ledger still doesn't accept transactions with normal, or even slightly escalated fees.
Please note this affects XUMM and almost all other XRPL clients (Ledger, etc. etc.) and exchanges.
We just published cause & what's being done:
A couple of last minute additions to our XUMM 2.2.3 release notes:
- All Trust Lines (> 200) now show
- Event List auto-updates (live) after receiving on ledger transactions
- If a transaction fails (e.g. insufficient reserve) a description will now explain what happened and why.
Ready for a closed Beta. ๐
In-app
@XummWallet
support. With Push notifications and Event list notifications.
With in-app support you are 100% certain you're connected with the real XUMM Support team. No imposters, no scams.
You can even see who at
@XRPLLabs
is helping you ๐
The XUMM 2.2.6 release is *almost* ready.
Most important changes in 2.2.6:
- Improved "Exchange" panel (market orders)
- XLS20d support
- Added
@Tangem
Note & Multi Asset card support
- Fixed 40 second sign request timeout error
Support will soon be available in-app, using the soon to be released
@XummWallet
Support xApp.
With Support available in XUMM you can always be certain you're talking to the right people.
After a transition phase we will stop providing DM / email / ticket form support.
We are getting reports from Samsung +
@XummWallet
users, specifically: Samsung Galaxy S21 users.
The Samsung operating system update pushed on Oct. 12 by Samsung damages the
@XummWallet
secure data store.
This results in Xumm not opening again. Check if you have your secret
As if XRP Ledger fee escalation (and a bug preventing the fee escalation & transaction queue to be resolved) weren't enough, there's another bug, causing Full History nodes to "choke" and restart themselves at times. That just happened again. Incident:
๐ Fully back!
The maintenance has been completed. Thank you all for your patience. The XUMM platform has been migrated and will now be able to scale without downtime for a long time to come.
Important update regarding the current XRP Ledger issues. We have posted an update on:
TL;DR Higher fee transactions bypass the filled up XRPL transaction queue.
We patched advertise a fake, higher network fee. XUMM works again.
The public XRP Ledger nodes by
@Ripple
@RippleXDev
, "s1" and "s2" (full history) are out of sync. with the XRP Ledger for over 5 hours now.
This results in apps using these services (like our own
@XummWallet
xApps (if is too busy) not functioning well.
If you are ever asked to enter details in a form for
@XummSupport
, check if the address bar refers to "". That's the *ONLY* valid domain.
Please RT (retweet) for max. exposure.
Earlier today (~2 hours ago) we Tweeted about "Queue full" errors. We're updating our status page when more information is known:
It seems there is an unusual amount of transactions queued. This is happening to all global XRP Ledger nodes.
Please note: if
@coinsph
or another exchange say they processed your withdrawal but you didn't receive it yet on the XRP Ledger, it's not XUMM. It's not the XRP Ledger. It's simply
@coinsph
not having sent your withdrawal yet (or not correctly).
Hi
@coinsph
, please fix your XRP Ledger implementation (you may need to increase the on ledger fees for your transactions?).
We are getting support tickets and one star App Reviews *every hour* because you say you processed withdrawals to the XRPL, while in fact you didn't.
Addressing a common misconception:
There is no "XUMM data" to export. XUMM only keeps your secrets (encrypted), settings and address book.
XUMM is just a user interface for the XRP Ledger. All your data, transactions, trades: public data on the XRPL ๐
We are getting *a lot* of support questions lately from people who never received their exchange withdrawal.
Please note: XUMM is a non custodial wallet. If the funds don't show, the exchange never sent it successfully.
(1/3)
DANGER โ ๏ธ
Scammers are actively sending DM (direct messages) on Twitter to people, as you can see in the screenshot.
XUMM Support WILL NEVER actively reach out to you per DM. We will always ask *YOU* to reach out to *US*. Our Help Center (send a ticket):
The
@XummWallet
platform by
@XRPLLabs
will undergo maintenance for approximately 15 minutes, starting 21:30 CEST (15 minutes from now).
During this maintenance window, price feeds, xApps, push notifications & sign requests may be unavailable in XUMM.
We really hate to do this.
When we release these fixes, we'll continue working on the new and improved Token View, featuring more vertical space, search (filtering), custom ordering & favorite marking.
Due to an outage affecting only the transaction submission nodes (at , the default node cluster used by
@XummWallet
) some users have not been able to submit transactions in XUMM.
We are really sorry about this inconvenience!
Starting today, you will get an auto reply when you send a DM to
@XummSupport
or
@XummWallet
.
This DM does *not* contain a link. Don't trust links on social media when it comes to crypto support: it may be a scam/phishing attempt.
Please only use the in-app XUMM Support xApp.
@XummWallet
๐จ WARNING! ๐จ
Scammers are pretending to be XUMM Support / XUMM / XRPL Labs.
XRPL LABS / XUMM SUPPORT WILL *NEVER* NEVER!! ASK FOR YOUR SECRET KEY. IT'S CALLED A *SECRET KEY* / *SECRET* NUMBERS FOR A REASON!
The latency/connectivity issues with (impacting XUMM and other public node cluster using platforms/apps) have been resolved.
For more information about the cause, see our status page:
A feature request received every now and then (also still active at ) is an export tool for non custodial accounts. All transactions, DEX trades, exported to e.g. CSV for personal tax filings / bookkeeping.
@WietseWind
provided a simple export tool. (1/4)
XUMM 2.2.3 will be published to the App Store & Play store *NOW*, and be available for update somewhere between couple of minutes and a couple of hours from now.
โ ๏ธ Friendly reminder: those replies with links to forms you see Twitter, offering
@XummWallet
support: they are FAKE!
Scammers are pretending to offer support and try to get you to share your secret key/numbers
Never engage!
Need support? Use the in-app "XUMM Support" xApp ๐ค
@whyicrypto
@strongbags116
@NexoFinance
@coinbase
@WietseWind
Before you applied for the FLR airdrop, you needed to create an ETH address. Your ETH account is where your SGB will be delivered. (Not in XUMM) You need to find a FLR/SGB compatible wallet and import your ETH account into it. Once you do that, your SGB should be there.
"DO NOT share your secret numbers with anyone."
"If someone knows your secret numbers, they can access and spend your funds without your permission."
If you invite friends or family (or anyone else) to use
@XummWallet
, please make them watch this video carefully.
We have informed
@Ripple
@RippleXDev
engineers some hours ago. In light of the increased load (active users) on public XRP Ledger nodes, we're really happy that we are aware there are things in motion (by several parties) to increase the public node capacity.
The past two hours, the Xumm "Account Worth" xApp has been unavailable.
We just fixed this, and added the cause of this issue to our monitoring systems. The "Account Worth" xApp is working again.
Sorry! ๐ค
The XUMM 2.1.2 update will be released **shortly**
(iOS + Android, no need to refresh your App/Play store every second: we didn't publish the release yet).
This release fixes a couple of bugs reported by
@XummWallet
users. (Thank you!! ๐ค)
Addressing:
The CSC Swap App mistakenly didn't include a "No Ripple" flag when creating the CasinoCoin Trust Line. We're really sorry for that. The affected users will get a push notification now, with a simple one step fix.
This is legit. If you want to check manually, read on:
Please note that, with s1 and s2 being badly available (not in sync. with the XRPL) more clients are switching over to , causing too much load there as well.
Due to the insolvency of Stably's liquidity provider, we've temporarily removed their third-party On/Off-ramp xApp from Xumm.
We're closely monitoring the situation and prioritizing your security.
For more details, see Stably's statement:
We received multiple reports regarding a data issue on the DEX xApp. This is why we decided to temporary disabled the chart in the DEX trade xApp.
As users have pointed out, the data provider we previously used wasn't always up to date with the XRP Ledger order books.
More fake XUMM support accounts. This time email from a Gmail address.
DO NOT ENGAGE. The only real
@XummWallet
support channel you can trust are our
@XummWallet
and
@XummSupport
Twitter accounts. When in doubt, simply visit and send your support ticket.
@scorchdbxmbxass
@WietseWind
XUMM Pro will be available globally, shipping extra features for XUMM users. On-ramp/off-ramp (an add on for Pro) will be released in The Netherlands, then other European countries, and then we'll see what we can do.
Q: "How can I fully prevent the span transactions from entering my account"?
A: (๐งต) It cannot really be stopped without side effects. It's like regular snail mail: you can't prevent a stranger from paying the postage (stamps, or in this case: transaction fees) and getting [...]
Our friends at
@Tangem
released new cards, the "Note" and more new models.
Tangem just informed us that they will soon release an update to their software we incorporated in
@XummWallet
to support their new cards.
Hey
@BitrueOfficial
,
Your problem from a couple of days back, where you wouldn't credit deposits... It's back, judging by the amount of support tickets we're receiving.
NOTICE: We are aware of an issue on our
#XRPL
node that is causing slow transaction times. Deposits and withdrawals for all XRPL tokens may be impacted. We expect transaction times will return to normal soon.
PLEASE NOTE! We have identified one small bug in our new 2.2.3 release.
After updating XUMM, starting XUMM for the first time, it'll show the 2.2.3 Release Notes.
When you close the 2.2.3 Release Notes, XUMM will stay in security (blurred) mode. You will have to force quit.
Please note: these problems aren't /
@XUMMwallet
specific: these problems are XRP Ledger wide, and all XRP Ledger wallets, apps and nodes will encounter the same problems.
New FAQ article: How to copy your XRP Ledger account (wallet) r-address?
Spoiler: it's *not* the "Request" button: that's to generate a request link for other XUMM users.
After resolving the issues with transaction submission earlier today, problems have been identified & improvements have been made.
Here's the postmortem:
Super super sorry about this horrible user experience just now. Without affecting users, transaction submission, etc. I'll be improving notifications (by monitoring) and triggering status updates for connectivity to our status page:
Android users of the new XUMM 2.2.0/2.2.1 version pointed out there's a text alignment problem in the exchange panel. We are aware and will release a fix soon.
This release does *not yet* contain the new Trust Line filtering/searching, that'll be in 2.3.0, the release after this one (and after
@baltazar223
takes a well deserved holiday).
We published the release notes in advance, so you know what's coming.
Xumm 2.3.0 release FAQ's:
Why does Xumm not display value of XRP anymore?
What happened to the Return Payment button?
How does the Xumm xApp Dock work?
@KoenPaas
also fixed DEX Trade for older devices ๐
๐
@realSologenic
: we're getting a lot of support tickets about Sologenic DEX not being signed in with XUMM (on mobile). Can you check your sign in flow / redirect after a user signed a
@XummWallet
Sign Request?
Our in-app Xumm support xApp will be offline for maintenance in ~two hours. We're expecting to be back just a few hours later.
If you have low priority questions in the mean time: please hold that thought (please don't resort to social media support: lots of scammers!)
You can't even write XUMM/XRP/XRP Ledger/... these days without getting replies from fake XUMM Support accounts.
They will post a link to a Google form.
They will say they are sorry / had this before / offer help. THEY ARE FAKE! SCAMMERS! WARNING! DANGER!
Use in-app support!
@grandorganics
@Hner64762085
@itskim_D
@XummSupport
100% Scam. Look at the username. It's fake support, and those Google Forms are all scams. This is exactly why we only offer in-app support. The only way you can be 100% certain you're talking to the real XUMM Support is if you open the XUMM Support xApp inside XUMM.
Loving XUMM Support & feeling generous?
At
@XRPLLabs
, as a team, we all agreed that the generosity of our users should be paid forward to make the world a better place. For those who would like to express their gratitude, we now accept gratuities.
We received reports from users trying to swap their CSC, following the instructions by the CSC team (). Some users imported their CSC account and started the swap *before* sending their CSC to this account. They got stuck at Step 3 in the swap. (1/2)
The issue with XUMM 2.0 not starting for iOS 12 users has been identified, a fix has been coded and a couple of awesome community members helped us to confirm it's working.
We will release XUMM 2.0.2 tomorrow to address this issue and get all iOS 12 users their XUMM app back.
โ ๏ธ Please note:
For privacy reasons, XUMM Support will *ONLY* reply at DM (direct messages) to
@XummSupport
๐
If you see someone requesting support by mentioning us publicly please point them to the Help Center (The best way to get XUMM Support) at ๐
For security reasons the encryption used in XUMM "binds" to your phone. This way, if your iCloud/Google account is compromised, an attacker can't restore your XUMM installation: it won't sign for any of your accounts. Great, but if you get a new phone:
Most services & platforms are currently experiencing issues due to a major outage at
@Cloudflare
(trusted by many for public infrastructure, API's, backends, websites, platforms, etc.)
While we wait for Cloudflare to resolve this issue, we'll update here:
They then empty your account.
NEVER SIGN A TRANSACTION IF YOU DON'T FULLY UNDERSTAND WHAT IT WILL DO!
If you signed a Set Regular Key without explicitly wanting to authorize the other account on your account, please remove it ASAP.
Questions? Contact Xumm Support (only In-app)
We are currently testing delivery of our XUMM +
@Tangem
card orders with a new global express shipping company.
Delivery of the 4 or more card orders will be faster. Track & Trace will be better.
It's likely that this will solve our delivery issues to some countries ๐
Our cards are back in stock ๐ (We'll keep them in stock from now on!)
The 4+1, 5+1 & 10+1
@Tangem
card orders have been shipped today. Express & Track & Trace.
Tomorrow the 3+1 orders will ship without track & trace.
These 564 labels: the 1+1 card orders. Shipping this week.
Hello
@Namecheap
, please take action at ticket # DKG-217-34921 as soon as possible.
They are passing themselves off as a website where you can recover cryptocurrency wallets and try to scam people by asking them to fill in their secret keys on the website
Please take down ASAP.
If an exchange communicates a transaction hash and the hash can't be found on the blockchain (you can verify with an explorer like or ) this means only one thing: the exchange never sent it (or never sent it successfully).
(2/3)
@Joe_catts
@JohnEDeaton1
@WietseWind
We can't speak for Wietse but we have grown very fond of him here at XRPL Labs. We won't let him take that position without a fight!
@XRPLLabs
@rmc2016
@VKH2020
@shawnmayj
@gadget78
@WietseWind
@MEGAMANXRP
Anyone can create a token on the XRP Ledger. It takes no experience, no skill and very little knowledge of the XRPL. It is up to you to do the research on each token. If you create Trust Lines to the exciting new tokens called SCAM and PONZI, there is little that we can do.
Again, we're really sorry. We've been scaling infrastructure almost 24/7 for the past two weeks as XRP Ledger users, XRPL accounts, Trust Lines and
@XummWallet
users are increasing by the second.
@ArmymaniaX
@XummCommunity
@XummWallet
There's currently an outage on the XRP Ledger, lots of nodes are down, this can cause XUMM to be unable to fetch transaction information, please see:
During routine maintenance the XUMM backend became unavailable for a couple of minutes, resulting in XUMM not being able to show fiat equivalents, account icons & payment requests not loading.
We're sorry for the inconvenience ๐ We will improve our fallback mechanism today.
Q: How do I export my XUMM transactions?
A: You don't, there's no such thing as a XUMM transaction: whatever happens in XUMM happens on the XRP Ledger.
Q: OK, so how do I export my XRP Ledger transactions?
A: Using this new tool by
@xrpl365
๐
No XUMM vendor lock in ๐ While
@XRPLLabs
and
@XummWallet
are not going anywhere:
What if XRPL Labs (the creators of XUMM) would close shop (don't worry, we won't)?
What if XUMM would be removed from your phone and the App stores?
You'd be fine!
This video shows how to import an existing XRP ledger account into XUMM wallet in "readonly" mode, and then convert it to "full access" mode.
Topics:
- Importing in ReadOnly mode.
- Acc. activation
- Read Only to Full Access.
- Types of Secret Keys
XUMM 2.1.1 has just been released in the Google Play Store for Android users.
On Android, the XUMM 2.1.1 release is a small patch release to fix a bug introduced in XUMM 2.1.0 (released earlier today).
Only for a small amount of users the PIN code entry didn't work. โ Fixed!
@RippleCrypt07
@_Bear_Bull
@_GlobaliD
@XummCommunity
We do not really comment on individual projects on the XRPL. ย
The good news is that the XRPL Foundation will be vetting tokens starting the new year sometime. This will help people in determining which projects to trust.
Issue
#1
: Accounts with a lot of Trust Lines and accounts issuing tokens (lots of incoming Trust Lines) may be unable to tap the "Delete" button for Trust Lines: the button is disabled.
We identified the issue and are done fixing it. Last tests before releasing the update.
NOTICE: We are aware of an issue on our
#XRPL
node that is causing slow transaction times. Deposits and withdrawals for all XRPL tokens may be impacted. We expect transaction times will return to normal soon.
To be able to scale our support in the near future, we switched support software. Next time you check out it may look a little bit different. Same people, same content though.
Existing support emails will still arrive and be answered as you are used to.
Real time transaction push notifications coming to
@XummWallet
. Makes the XRP Ledger feel much more 'alive' ๐ฅณ
Notifications will be sent on all incoming & asynchronous transactions affecting your account balance, whether they are sent with XUMM or any other XRPL client.
The XRP Ledger and
@XummWallet
are going to feel much more 'alive' with upcoming transaction push notifications ๐
Push notifications *BETA* will be available soon for those who purchased the XUMM+
@Tangem
4 card pack or supporter pack (as these packs come with early access) ๐
#3
Some users with a lot of Trust Lines report some lines not showing up. While it's happening for not too many people, still something we've fixed. Ready to release soon.
Not seeing xApps in XUMM? Unable to scan the CasinoCoin Swap QR code? You're probably still on XUMM v1. Don't miss out, XUMM v2 is waiting for you :)
Most users are still on V1, while the Google Play Store and Apple iOS App Store have a a nice
@XummWallet
update for you ;)
Issue
#2
: When sending to another account (Send button, home screen) with a lot of Trust Lines (so: recipient with a lot of lines) XUMM can report the destination doesn't have the Trust Line set while it does.
Identified, done fixing, lasts tests in progress.
๐จ We're seeing an uptick in the amount of scams PRETENDING to be Xumm Support, NFT minting support, etc.
They e.g. tell Xumm is outdated or ask you visit some website to update/upgrade/fix it/get help.
Their sites or fake support DM will ask for secrets. DO NOT SHARE THEM!