We are very slowly recovering at this time. Thank you so much for your patience as our team continues to work to bring it back. Sorry for the inconvenience.
Our team is still investigating the issue with logins and subtitles on all apps. We sincerely apologize for the interruption. More information here as we receive it.
We're aware of the issues affecting our site in certain regions. Our team is on it and we hope to be back up and running soon. Sorry for the inconvenience!
We're still working to completely restore everything back on Viki. If you're facing issues on your mobile device, please try watching on a web browser, in the meantime. Thanks for your patience with us!
We are aware of the issues happening with the iOS Viki app and loading issues on . We greatly appreciate your patience and understanding while our team works hard to try and fix the issue. Pls stay posted for any updates. Thank you!
We're almost there! Most issues have been restored now but if you're seeing an error that says 'Please update your app', please try again after 24-48 hours as our team is still working on fixing this. Alternatively, you could try watching via a computer web browser. Thank you!
We're once again sorry for the escalating issues and multiple interruptions. We're working hard to find ways to mitigate these problems and appreciate your support and patience while we do so. Most issues have been mitigated and we're investigating site loading issues atm.
Oh no! We are aware of issue going on with our site at the moment. Good news is our engineers are working to get it fixed. We greatly appreciate your patience and understanding!
We appreciate your patience and understanding. Our team is still working on fixing the issues at hand. Please wait a little bit longer until things are back to normal. Stay posted for any updates!
[Update] Good news! Our systems are back up and running now. Some features, such as Watch List and Collections will be back online within 1-2 hrs. We apologize for the inconveniences this may have caused you. Stay tuned for more updates. Thank you!
Our team continues to work diligently to bring the login service back up. We appreciate your patience and sincerely apologize for the trouble. We'll continue updating here as the situation progresses. Thanks
We apologize for the inconveniences caused! We're aware of issues with Viki not loading. The team is working on the fix. We'll update as soon as everything is back to normal.
Oh no! We are aware of the issues happening with the Viki iOS app crashing on mobile devices. We are currently looking into the issue. We apologize for the inconveniences caused! Pls stay posted for updates. Hang on tight!
We are slowly recovering from the outage earlier today. We apologize for the inconveniences caused. Some features are currently disabled due to the outage, but they will be enabled soon. We greatly appreciate your patience and understanding.
Good news! Issue has been fixed and we are back up and running! Thank you for your patience and understanding! You guys are great! If you continue to have issues, pls let us know!
We're aware of issues with Viki not loading. The team is working on the fix. We'll update as soon as everything is back to normal. Sorry for the inconvenience.
We greatly apologize for the inconveniences and interruptions caused during this time! We are on it so please stay put! We will update you once we hear of a fix! Thank you!
Yikes! We are aware of the login issues happening on Viki right now! Our engineers are currently looking into the problem. We apologize for the inconveniences caused. Hang on tight!
[UPDATE] Our systems are slowly recovering now. Things should be back up and running in no time! If you are still having issues, pls wait until it's been fully recovered. Again, thank you for your patience and understanding! Stay tuned.
We're currently experiencing issues with login across all apps. We expect to have this resolved in approx 15 mins. Sorry for the interruptions! More information here as we get it.
We experienced an outage that lasted about 3 hrs a while ago, but we are back up and running now! Apologies for the inconveniences caused. If you are still experiencing issues, pls let us know via DM or Thanks!
Good news! Our team was able to find the issue and is currently working on recovery. Things should be back to normal in a few minutes. Will be updating once again when the issue is fully fixed. Thanks!
Users in our community have shared that they have found a workaround in the meantime - while the app is loading, click on the left button on your Roku remote control. You can scroll down the menu and select either ‘Watchlist’ or ‘Me’.
We're aware of the issues with logging in across devices and our engineers are working on fixing it. We apologize for the inconvenience and will post an update as soon as we can.
We're really sorry about the ongoing issues with logging in on various platforms! Our team is fixing it at the moment and we'll provide an update as soon as we can. Thank you!
We hear and understand the frustrations with issues on Roku and that it has gone on for a prolonged period. We are working with the Roku team directly to investigate this and we will provide updates as soon as we can.
There will be multiple scheduled downtimes starting from Sept 9 to Sept 17. During this period, several services may not be available for several minutes during the day. For more information on the schedule and affected services, visit:
We are aware and looking into the autoplay and play-next button issues happening on Roku. We apologize for the inconvenience caused. Please stay tuned for a fix!
@DRdeliciousMA
We're here for the long run! Currently having issues with one of our servers. We'll be back up and running very soon! We apologize for the inconvenience.
We are aware of the error messages appearing on Viki at the moment. Pls hang on tight as we are looking into this. We apologize for the disruption. Pls stay posted for any updates.
Hubo una interrupción en Viki en la región de América del Sur hace un momento. Nuestros sistemas se están recuperando y volverán a funcionar en cualquier momento. Agradecemos enormemente tu paciencia y comprensión. Gracias.
We're aware of the issues affecting login across devices. Subscription benefits are currently down for emergency maintenance. Benefits should be back soon. All accounts have been logged out at this time. Please bear with us while we work to bring the service back up again.
We're currently aware of the ongoing issues with Continue Watching and apologize for the inconvenience. We'll be sure to provide an update once this has been fixed. Hang in there!
We're aware of the issues affecting our Roku app and our team is working to get it back. We’re sorry for the trouble! In the meantime, you can still watch on or other supported apps:
[UPDATE] Good news! The video loading issues have been fixed! Pls try refreshing your video player or restarting the Viki app to see the fix. If you continue to have issues, pls send us a DM or let us know via Thanks!
We're currently experiencing issues with login and other services on the Viki site and apps. Our team is looking into it and we hope to have it fixed soon. We apologize for the trouble.
We are aware of the video issues happening on the Viki app. We greatly appreciate your patience and understanding while we look into the problem. Please stay tuned for updates!
Good news! The subtitle issue not showing on the Roku app has been fixed. We apologize for the inconveniences this may have caused! Pls try watching your shows again and if you continue to have issues, pls let us know via DM! Thank you!
[Update] We had to disable some features in order to enable our system recovery. If the feature you are using is currently not working properly, rest assure that we are aware and it will be back soon. Thank you!
Viki service is currently experiencing issues. The team is working on fixing it asap. We'll update once everything is back to normal. Please stay tuned for updates. Thanks!
We're glad to let you know that the issues with Roku have been confirmed to be resolved. Thank you once again for your patience with us. Happy watching!
We're experiencing some issues on our servers at the moment. Our team is aware and working to get this fixed as soon as possible. We're sorry for the trouble.
We are currently looking into the site and video loading issues. We apologize for the inconveniences caused! Pls stay posted for any updates regarding this matter. Thank you.
We are aware with the issues happening on Viki and the Viki App. We apologize for the inconveniences caused. We will keep you posted once we hear of a fix. Thank you.
[UPDATE] Good news! Issues with the Roku Viki App have been fixed! We apologize for the inconveniences caused. If you are still experiencing issues, pls send us a DM with details! Thank you.
We understand that the Viki app on Roku is working now for some users. If you have not used the Viki app since, please try logging in again. We'll provide an update as soon as we can fully confirm that this issue has been resolved.
Estamos cientes dos problemas que afetam a reprodução de login e vídeo em nosso site e aplicativos. Nossa equipe está investigando isso. Pedimos desculpas pelo problema!
We're aware of the issues affecting video and login on our site and apps. Our team is working to get this fix ASAP. We're sorry for the trouble and will offer updates as we get more information. Thanks
We're aware of the incorrect/missing episodes showing for the series Cheer Up (2022) and our team is working on getting them back ASAP. We’re sorry for the trouble!
We're sorry that there were issues with logging in earlier today. However, we're pleased to let you know that everything is back to normal now. Thanks for your patience with us.
Houve uma interrupção no Viki na região da América do Sul agora mesmo. Nossos sistemas estão se recuperando e voltarão a funcionar a qualquer minuto. Agradecemos imensamente sua paciência e compreensão. Obrigado.
The team is working to get subtitles back to our Roku app. The issue looks to be a bit more complicated than usual but we are doing all we can to get subtitles back. Sorry for the trouble once again!
We're aware of the issues affecting Kocowa shows and our team is working to get it back ASAP. We’re sorry for the trouble! We greatly appreciate your patience and understanding!
Our team is currently investigating an issue affecting users on our site and apps. All services are currently down. We hope to get this fixed as soon as possible. We sincerely apologize for the inconvenience.
We're also aware of the login issues happening across devices. Please know that the team is working hard on an investigation.
If you're an affected user, pls write in to us here with details of the issue:
[UPDATE] Good news! Kocowa videos are back up and you should now be able to play them on your device. If you continue to experience any issues, pls let us know here Thank you!
Our engineers have found the root cause for the autoplay and play-next button issues, and are working to fix it as soon as possible. We appreciate your patience with us!