Kelsey McR @TheKelseyMcR Twitter profile

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Kelsey McR

1 month

I wanted to grow in 2024 and we're 15 doors shy of hitting our goal of 200. A long slog since I quit my job 3 years ago. Felt both hurried and slow all at the same time. Revenue in next tweet

Kelsey McR

@TheKelseyMcR

10 months

2023 was a building year for our property management company. We did 5 crucial things: 1. Complete overhaul of contract and pricing - helloooo healthy terms and stable profit margin 2. Shut down STR biz - goodbye split focus and low $ per effort 3. Let go of team members not

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Kelsey McR

@TheKelseyMcR

2 months

‼️ HVAC rep legit just said "We know our prices are competitive because we meet with all the other vendors in the area at least once a year to make sure we're in alignment." ‼️ This was their defense to my husband's complaint on how they completely took advantage of my mother.

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Kelsey McR

@TheKelseyMcR

2 months

In case it's not clear, this is called COLLUSION and it's highly illegal.

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Kelsey McR

@TheKelseyMcR

11 months

Charlotte, NC loves big homes and sometimes developers have weird lots to work with, but I can't imagine paying $3M to have the neighbors on top of me and these weird driveways. What about you? Love it or hate it?

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Kelsey McR

@TheKelseyMcR

6 months

I went to a boarding school. My best friend freshman year was giving me fashion advice and told me that when I wear a white shirt 👕 I should pair it with a black bra 🕶️ so it will blend better. The next day I was excited to try it out. Then, a faculty member kindly pulled me

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Kelsey McR

@TheKelseyMcR

1 year

This type of thing reminds me how much I hate what is allowed in food marketing. Kodiak started as a small, independent, healthy food brand. It got bought out by PE. Now PE is taking advantage of consumer trust to boost their own gains. To say "less sugar than maple syrup"

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Kelsey McR

@TheKelseyMcR

7 months

Interested in investing in Maine? I've got a sweet pocket deal for you. 4-units (2, 1, 1, + neighborhood market) in Waterville (home to Colby College). Zestimate is $300k and rent roll is $7600. We've managed this building for 3 years and would gladly keep doing so for an out of

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Kelsey McR

@TheKelseyMcR

2 months

@chorlesbarkley7 Exactly!

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Kelsey McR

@TheKelseyMcR

2 years

Water bill was 500% higher than usual. Checked all unit showers, tubs, sinks, hot water heater, basement plumbing etc. Not in the differential but is now: tenant runs sink when she leaves for multiple days because that's the only way her cat will drink water.

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Kelsey McR

@TheKelseyMcR

1 year

The real price of going @REconveneLA (yay!!!) next wk: My hubs + I divide home/childcare tasks evenly but I'm the chef/meal planner. Tomorrow I'm prepping everything on this list to make his life easier while solo-parenting (and ensure I enjoy the time away w/o feeling guilty!!)

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Kelsey McR

@TheKelseyMcR

1 year

How twitter is working out for me . . . Tweeting random business observations: 3000 impressions, 20 likes Tweeting valuable business insights: 30 impressions, 1 like Tweeting about pancake syrup: 109,000 impressions, 47 comments, 28 retweets, 323 likes

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Kelsey McR

@TheKelseyMcR

2 years

My favorite mantra from my former career that I’ve applied to #PropertyManagement is “Hard on problems, soft on people.” Here’s what it looks like when interacting with tenants: (1/3)

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Kelsey McR

@TheKelseyMcR

1 year

My husband and I walked from $350k comb W2 income, 401k matching, A+ healthcare + more. Friends expressed envy but fear. Family really afraid for us. These are the sacrifices we've made. Not fun but so far feels worth it. Very possible we won't need to pull triggers at the bottom

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Kelsey McR

@TheKelseyMcR

2 years

My post about a new #propertymanagement client put something in the air. Got 2 more leads today! Over 6 months we have grown 78% (so from “teeny tiny” to just “tiny”). $0 on marketing*, 0 churn, and signed 50% of all leads. The other 50% didn’t end up using a PM. Here’s how:

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Kelsey McR

@TheKelseyMcR

6 months

Anyone ever had any "chicken little" tenants? ☠️Tub drains slowly --> My children have a right to basic hygiene. It's unsanitary that they can't bath properly! ☠️Annual furnace service delayed --> We woke up this morning to soot in our mouths! It's outrageous that you won't pay

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Kelsey McR

@TheKelseyMcR

1 year

As an ops person I want to call out the spectacular event planning behind @REconveneLA . From the selection of venues, food and drinks to finer details of name tag style, drink labels, and "just in time" text info plus overall flow of the event, it was off the charts. Flawless.

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Kelsey McR

@TheKelseyMcR

2 months

@damonhemmerding Thanks. Likely will.

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Kelsey McR

@TheKelseyMcR

11 months

Another reason why I love doing property management in Maine. Tenant Application: Preferred move-in date: 12/1/23 Occupation: Bear Biologist

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Kelsey McR

@TheKelseyMcR

1 year

Just tried out a new virtual staging service. This was $28 with . Very happy with the results. Definitely think I could get our clients on board with paying this amount for a solid cover photo to boost their listing clicks.

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Kelsey McR

@TheKelseyMcR

2 months

@moseskagan Did not struggle with this. Discarded ~100% of parental advice and replaced with inputs from mentors, godparents, professors, parents of friends, etc. My life got enormously better the day, and I can remember the exact instant, I realized I could appreciate my parents for who

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Kelsey McR

@TheKelseyMcR

2 years

A debate in property mgmt is whether you can scale successfully across different geographies. In Maine, we are forced to. Towns are small and spread out. Also, I live 1000 miles away in NC. This is how we manage it (which also works for scaling even within 1 area):

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Kelsey McR

@TheKelseyMcR

9 months

Just told my almost 7 yo that I trust her to go ride her scooter in our (very safe) cul-de-sac without me. Her: Reeaallly???? Is Charlotte (5yo) allowed to do that too? Me: Yes, but only if she's with you [Immediately runs off shouting] Charlotte!!!! Mom says you have to

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Kelsey McR

@TheKelseyMcR

10 months

2023 was a building year for our property management company. We did 5 crucial things: 1. Complete overhaul of contract and pricing - helloooo healthy terms and stable profit margin 2. Shut down STR biz - goodbye split focus and low $ per effort 3. Let go of team members not

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Kelsey McR

@TheKelseyMcR

1 year

How to say "no" to a tenant who wants to add her husband with abysmal credit and long criminal history to the lease? Chat GPT to the rescue 😮😮😮 1000% better than what I could have come up with, took a fraction of the time (like seconds, not even minutes) and, most

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Kelsey McR

@TheKelseyMcR

2 years

TRIPLE DIGITS!!! We crossed over the 100 unit mark this morning and have two more contracts being signed today to bring us up to 103! Feels like a pretty big milestone. It's also happens to be my birthday. What a great present. Celebrating all around!

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Kelsey McR

@TheKelseyMcR

1 year

"We'd like to hire you as the PM but we already found our tenant. Seems like a nice guy. He's a vet just like me. Was worried about utilities so we agreed on rent of $2500 with all utilities included. He also can't pay the full security deposit until after the lease starts

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Kelsey McR

@TheKelseyMcR

7 months

If I'm taking a night off, you know it's at @campnorthend . Somehow I keep ending up here. Must be because it's THE place to be. The Revelry is a stunning venue and perfect for a live auction fundraiser.

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Kelsey McR

@TheKelseyMcR

17 days

My 2yo: Apple please. No, whole one. Whole one!!! WHOLLLLLLE ONNNNNNEE!!!!! All done.

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Kelsey McR

@TheKelseyMcR

7 months

@MatznerJon That average income seems a little low relative to the average home price

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Kelsey McR

@TheKelseyMcR

11 months

I spent my first four decades building the resume I thought I needed to have to be successful. Consulting, MBA, non-profit experience, Ivy school, VP corporate position. Yet somehow, it is pulling off a spread like this to treat my family on Thanksgiving that truly makes me feel

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Kelsey McR

@TheKelseyMcR

1 year

Advntge being new to #RETwit : I wasn't as intimidated to talk to ppl @REconveneLA Who r u? Oh you've got $250M+ in RE 😅 To credit of the community >>most happily engaged, offered advice and even help. So privileged inspired and hugely motivated. Also can't wait to pay it forward

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Kelsey McR

@TheKelseyMcR

2 years

It's been 1 yr since I quit my day job to do full time. We started with just 30 units (we owned 25) and now we are up to 80. 167% growth! What I'm even more proud of though is that in this time we have had 0% CHURN!! Triple digits here we come!

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Kelsey McR

@TheKelseyMcR

2 years

*Note on $0 in marketing and “only” 78% growth: Overlap all of the above with the fact that I have a 2m, 3y, and 5 year old. We are at 64 doors and purposely not trying to go any faster right now. Need the baby to sleep through the night first. Any day now . . . aaaany day . . .

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Kelsey McR

@TheKelseyMcR

1 year

One thing I do to subtly (or maybe not) drive clarity on who is ultimately responsible for the buildings we manage: when updating owners, I always use "you/your" - Your new tenants are really great - Your renovations in Unit 3 are coming along nicely - You have a problem tenant

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Kelsey McR

@TheKelseyMcR

10 months

Downside of managing properties in Maine: heavy wind + rain makes trees 🌲🌲🌲fall over knocking out power ⚡️🔌 for 200,000 people (that's a lot for Maine). 80% of our tenants are affected. On Day 3 of no power. Residents cold and very grumpy. Also, many rural properties use

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Kelsey McR

@TheKelseyMcR

9 months

@investing_law My guess is the person really gets cars, loves reading about cars, and can easily understand what they are reading. And the same cannot be said for them wrt investment funds. They don't fully get it, maybe don't even like it, but feel it's the best choice for their money so they

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Kelsey McR

@TheKelseyMcR

9 months

@rohindhar Definitely haunted

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Kelsey McR

@TheKelseyMcR

2 years

Last week I shared about “hard on problems, soft on people.” @pslohmann asked what that looks like with rental owners. It’s not a perfect 1:1, but there is a corollary that is essentially how to tell an owner “no” without getting fired. (1/8)

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Kelsey McR

@TheKelseyMcR

11 months

@SimpleCRE The corner one is currently listed but not at a discount. Will see what the final sale amount is though!

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Kelsey McR

@TheKelseyMcR

3 months

Just fired our first client. They weren't bad, but any costs other than our monthly mgmt fee were clearly causing them significant financial strain. That in turn made it uncomfortable and stressful for us to do our jobs. Tenant decided not to renew so it's a natural end point.

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Kelsey McR

@TheKelseyMcR

3 months

The marshmallow test turned out to be a fallacy. When the researchers went back and accounted for socioeconomic differences, only the kids who had overall food security could wait. If you don't trust that next meal will come, better eat both marshmallows now. In that context,

Nick Huber

@sweatystartup

3 months

Entrepreneurship is the ultimate marshmallow test. Most people aren't wealthy and successful because they’re not willing to trade short term discomfort for long term gain. They make decisions that maximize pleasure today, tomorrow, or next week instead of looking to the future

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Kelsey McR

@TheKelseyMcR

1 year

Tenant with 8yo couldn't pay rent. ✅s worth 3 mo rent from PTA + church donations flooded in. School prncpl made good case to scrap eviction. Tnt then turned unit into crack den. Power shut off. Melted ext cords from overloaded stolen power. Now in jail. My heart hurts 4 the 8yo

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Kelsey McR

@TheKelseyMcR

11 months

Our first employee cost us $40K in 2018 because she so royally screwed up our accounting. I am so scarred I haven't let anyone else touch it since. But as we grow, I can't keep up and it's not a good use of my time. How do I transition? Need both emotional and logistical

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Kelsey McR

@TheKelseyMcR

11 months

My kids discovered a "gem" in the yard and decided that the name of this rare gem is a "Buildium" Might be talking about our software a bit too much at the dinner table 😂

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Kelsey McR

@TheKelseyMcR

2 years

Back from 3 week family trip to check on remote biz. Had many goals for biz, family, and R&R and got those 50%, 50%, and 5% accomplished. Pretty good all things considered! Plus I still love my husband after 17 hr car ride each way with 3 kids and 2 dogs so there's that too 😆

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Kelsey McR

@TheKelseyMcR

10 months

We are 15min in to using the new AI feature in @PropertyMeld and our maintenance coordinator is in love. It will summarize long chat threads and she can write a response quickly, then have the tool rewrite it to fix tone, length, grammar and spelling. Our efficiency just got a

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Kelsey McR

@TheKelseyMcR

2 years

Going to give this Twitter thing a try to share my journey of quitting the traditional MBA track and going all in on my own business, bootstrapping style, with 3 kids 5 and under. Whew. Here we go! #mom #Entrepreneur #GreatResignation #propertymanagement #realestateinvesting

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Kelsey McR

@TheKelseyMcR

2 months

The number of inherited tenants we absorb who require this level of support means we have no bandwidth to place new tenants who can't use technology. The efficiency lost from this simple exchange (and all the exchanges likely to follow) is staggering.

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Kelsey McR

@TheKelseyMcR

6 months

@ClintFiore It feels unfair because you're looking at it through the lens of their relative ages. Just because the older kids haven't needed/wanted this level of commitment from you yet, doesn't mean their time won't come, perhaps not sports, but something - law school, living abroad, unpaid

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Kelsey McR

@TheKelseyMcR

7 months

We went live with Lead Simple in December. So far I've been the only admin but today I asked a remote team member to build out our next process. This was stupidly difficult for me to do. I am a process guru! No one can build out a process as good as I can! She won't apply

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Kelsey McR

@TheKelseyMcR

10 months

How are @girlscouts cookies exactly like real estate investing? Elodie is here to explain 🍪🎉

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Kelsey McR

@TheKelseyMcR

2 years

Reminder to a team member this morning: Structure tenant communication so that permission is implied and they must act if they have a problem. No response = greenlight. It's very liberating and efficient. "We'll be there tomorrow at 2pm. Let us know if that doesn't work."

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Kelsey McR

@TheKelseyMcR

3 months

Best possible response when an owner wants to change the strategy, but you hold the line and explain your rationale.

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Kelsey McR

@TheKelseyMcR

8 months

I really struggle when tenants blame us for their poor life choices. I have previously tweeted about our generous policies on payment plans and second chances. They mostly work. Occasionally they don't. And when they don't, tenants love to tell us how evil we are and that we

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Kelsey McR

@TheKelseyMcR

6 months

This was our 3rd project. 7 units, all studios. Bought it in 2017 for $175k, $30k NOI. Then gut renovated and fully furnished all units for $55k in 2019. NOI since then has averaged $52k. We rent exclusively to traveling professionals needing 2-6 month leases and source

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Kelsey McR

@TheKelseyMcR

9 months

This weekend my daughter's Girl Scout troop got to check out the incredible @campnorthend . It's as beautiful and inviting in the pouring rain as it is in the sunshine. Wentworth and Fenn was so gracious to host them and oh my word, their salted caramel bread pudding warmed us

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Kelsey McR

@TheKelseyMcR

5 months

Pay cleaners by the hour: $600 bill for 2bd apartment Negotiate a flat rate: Inadequate cleaning every time I can't wait until we're big enough to hire a cleaner as an employee. In the meantime, the best strategy seems to be paying a flat rate but finding a new cleaner every 6

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Kelsey McR

@TheKelseyMcR

11 months

The #1 thing slowing progress on getting our first syndication off the ground is the dang operating agreement. I'm too newb to draft it myself - still don't know what I don't know. Also don't have liquid funds for $$$ attorney fees. That leaves needing to ask an LP to fund it up

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Kelsey McR

@TheKelseyMcR

1 year

This week I converted 3 leads from vacation to long-term rentals simply by explaining why we dont do STRs anymore. Probably seems obvious to sell the product you have, not what a customer necessarily asks for, but I literally never considered doing that in this way before.

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Kelsey McR

@TheKelseyMcR

1 year

So, you're saying . . . if I never reactivate our account, we get to keep the $3600 we owe you?? Thanks @airbnb ! That covers about 10% of the headaches we experienced being STR hosts. Appreciate this consolation as a parting gift!

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Kelsey McR

@TheKelseyMcR

10 months

Apparently we are getting red trash can level weather!

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Kelsey McR

@TheKelseyMcR

24 days

My 'don't shoot yourself in the foot trying to go for max rents' email template that gets used about twice a year for "those" owners.

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Kelsey McR

@TheKelseyMcR

11 months

I recently learned the way we charge for our monthly property management fee is somewhat unique. We charge a % based on the rent roll (yes, rent roll. Planned and not actual rent) and then charge that as a flat fee every month, like a subscription. When a lease is renewed and

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Kelsey McR

@TheKelseyMcR

6 months

I'm at a conference this week which means the meal plan has resurfaced. Here's what was chopped, prepped, refrigerated and frozen last weekend to make life this week easy on my husband.

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Kelsey McR

@TheKelseyMcR

6 months

This is our current project in Augusta, ME. Illegally leased and marketed 8-unit building only permitted for 7 (which we caught before making an offer). Condensing the 8th unit to a shared laundry room while expanding floor plan of two adjacent units. Tore down those ghastly

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Kelsey McR

@TheKelseyMcR

1 year

@SageBakersfield Yes!!!!!! Exactly how we feel about Central Maine.

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Kelsey McR

@TheKelseyMcR

2 months

Now here's a nightmare I didn't even know I had. On the phone with a prospective client. Their friend in the background starts asking very pointed questions about another property we manage. Says he heard about a really terrible job we did there. Starts sharing specifics about

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Kelsey McR

@TheKelseyMcR

2 years

“By having our own properties managed by the company, I live our #CustomerExperience every day. This helps me continuously monitor and improve the quality of our services.”

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Kelsey McR

@TheKelseyMcR

2 years

A BEAUTIFUL thing has happened as we've hit milestones for profitability and scale. I've gotten very confident in saying these words to owners: "That's not something we do." Full stop. And then, "we recommend" or "our approach is" ...

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Kelsey McR

@TheKelseyMcR

2 months

Woohoo. Got accepted to the program. Working on the first proof of concept to see if we can generate revenue and see what customers think! Entrepreneurship is fun.

Kelsey McR

@TheKelseyMcR

3 months

I did a thing and I'm excited. What I love more than anything else professionally, is building something new and watching it flourish. I am an entrepreneur and operator to my core. I've had an idea for years about an innovation in the handyman space and after refining, and

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Kelsey McR

@TheKelseyMcR

4 months

I lost a sale today because the 80 year old prospective client (very experienced investor with a large portfolio) didn't like that my role in the company is desk work - managing the work and the people doing it. He only wanted to hire a company where the owner would be at his

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Kelsey McR

@TheKelseyMcR

2 months

More fun with inherited tenant onboarding! TMI lady . . . Related: We've had a windfall of new clients after a competitor suddenly closed shop. Wasn't about to ruin my team's labor day weekend so I've been working OT to get everyone in the system and reduce chaos for 9/1 rent

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Kelsey McR

@TheKelseyMcR

2 years

Hit an exciting milestone. We're profitable! 😂 In the last 3 months we hit break even and are now tracking toward the green line of $100 in profit per unit per month. Green line scales with goal for door growth. Super motivating, especially when I look 2-3 years out.

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Kelsey McR

@TheKelseyMcR

9 months

@girdley I once had a 6-month overlap coming into a new VP role. It was the worst professional experience of my life. Sitting on my ideas and being on the side lines for that long meant I lost all my energy by the time I finally took the helm. It made me complacent.

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Kelsey McR

@TheKelseyMcR

1 year

Wish I had listened harder to the SMB advice about keeping a narrow focus. We manage both short and long term rentals. I almost gave up short-term last summer but didn't. Now I regret it. They are no longer that much more profitable and are a huge time suck and distraction.

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Kelsey McR

@TheKelseyMcR

2 years

Already got our first sales call from the new pricing. Owner has 10 units. "I loved what I saw on your website. It's very much no bull$h!t. 'This is what we charge, this is what we do.' That's exactly what I want." Home run.

Kelsey McR

@TheKelseyMcR

2 years

We knew months and months ago that we needed new pricing but the convo dragged because we didn't feel confident about what to switch to. Meanwhile, we kept signing clients under the old pricing that barely pays the bills.

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Kelsey McR

@TheKelseyMcR

1 month

If you are a property manager and don't have a Mastermind group (or even if you do) I highly recommend Crane. It was really helpful having a community to turn to with everything from random questions to tough problems. Even on topics I never spent much time considering, the

Peter Lohmann

@pslohmann

1 month

📢📢📢 ANNOUNCEMENT 📢📢📢 Today, we're re-opening Crane applications for new members, and announcing a TON of new member benefits! Read on if you're in property management... One year ago, I started a new private community for property management business owners. Since then,

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Kelsey McR

@TheKelseyMcR

2 months

A competitor in our area decided to dissolve. E-mail went out this morning and we've already signed 2 clients with a combined 20 units. Just upped our google ad spend for the month. Excited for us but also a little sad that this other business owner didn't know she had an asset

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Kelsey McR

@TheKelseyMcR

3 months

Round 2 of "it pays to be nice" We have had 3 clients come to us from the same competitor in the past year. Each time we did our best to be collaborative and gracious in the transition process. Now that competitor is downsizing and guess who they're referring new leads to?

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Kelsey McR

@TheKelseyMcR

2 months

It's so interesting to me when tenants express outrage when we don't give them a "first warning" for serious lease transgressions - like moving in unauthorized pets and people and smoking in the unit. I really can't figure it out. Like, they really feel they deserve a warning

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Kelsey McR

@TheKelseyMcR

1 year

3 more reasons I'm happy to be leaving the Airbnb biz: Guest demanding a refund bc 3bd 1ba listing "misrepresented" that there was only 1 toilet Guest gave us 1⭐️ bc listing was advertised as "no fee" and then they were charged for taxes Guest left 2⭐️ bc we had a keurig

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Kelsey McR

@TheKelseyMcR

19 days

Owner: They broke my stove Us: We are withholding the $562 that it would cost to make the repair but we recommend you buy a new stove. Better ROI. Owner: Sounds great. Can i make them pay for a new stove? Us: No Owner: But I want to Us: No Owner: But I hate them and I want to

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Kelsey McR

@TheKelseyMcR

2 years

Still working through a rough patch so decided to take a walk. Sales call came in just as I set out and decided to take it. He hired us after that one call and then left a 5 star Google review! That is the sign I needed to keep on going!!!

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Kelsey McR

@TheKelseyMcR

1 year

So *honored* to be on @pslohmann 's Owner Occupied podcast. My imposter syndrome is kicking in big time being featured next to so many incredibly successful and talented guests. I hope you enjoy it and it's helpful, esp to those just starting out.

Starting & Running a Remote PM Company with Kelsey McRichards

Peter Lohmann's Podcast · Episode

open.spotify.com

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Kelsey McR

@TheKelseyMcR

1 year

Last night our 5yo had a bad dream about spiders. We tried everything - showing her no spiders, extra loveys, move to our room, hugs . . . nothing worked to stop her sobbing and we were exhausted (18mo had already woken up twice earlier). In an act of desperation I said, "We

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Kelsey McR

@TheKelseyMcR

1 year

@Evanish Thankfully they haven't gotten that far off track yet, but first ingredient is cane sugar followed by lots of concentrates. My husband asked if I wanted to throw it away. It doesn't expire until 2025 so I said no, maybe if I make a cheesecake I can use it as a topping. But

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Kelsey McR

@TheKelseyMcR

4 months

I asked someone nicely if they would remove their 1 star review from 2021 and they agreed. Bumped us to a 4.8 and now I just want to sing Oklahoma . . . Oh what a beautiful morning, oh what a beautiful day!!

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Kelsey McR

@TheKelseyMcR

3 months

Once had a handyman tell me that a downside to vinyl plank is that you can't change just one board if it gets damaged since they all click together. Wrong. If your handyman ever tells you this, get a new handyman or at least redirect them to YouTube.

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Kelsey McR

@TheKelseyMcR

4 months

A tenant reported a smoke smell in a 4-unit we manage and I knew who the culprit was. Accusations are never well received, even (especially?) by those guilty, so I still asked/said: "We received a complaint about a smoke smell so I was calling to ask you about it." Turns out I

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Kelsey McR

@TheKelseyMcR

3 months

TL;DR take screenshots of your listings. NC requires this, but Maine doesn't. You should do it everywhere regardless of the requirement. Tenant wants to break lease and they are citing false claims on Sq ft. We did not list sq ft when we listed back in December. If you google

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Kelsey McR

@TheKelseyMcR

2 years

We knew months and months ago that we needed new pricing but the convo dragged because we didn't feel confident about what to switch to. Meanwhile, we kept signing clients under the old pricing that barely pays the bills.

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Kelsey McR

@TheKelseyMcR

4 months

Our door knob to the garage broke so I asked my husband to fix it.

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Kelsey McR

@TheKelseyMcR

7 months

@shawngorham I'd tagged @A_McRichards to see if he can figure out some creative financing, his forte. Don't have the cash

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Kelsey McR

@TheKelseyMcR

11 months

I wish that Section 8 and General Assistance programs provided more financial safety for landlords. My number one fear? What if I rent to someone on Section 8 and they destroy a home beyond what the SD will cover. My client will blame me and want my small business to pay for

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Kelsey McR

@TheKelseyMcR

9 months

I've seen a couple of posts about how as us millennials age, people we know (like, "regular" people, not those who were born into a position of influence) are starting to shift into positions of notoriety and influence. Just realized I have 3 friends who were nominated and at

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Kelsey McR

@TheKelseyMcR

7 months

I've previously posted about our generous payment plans. Today a resident got his account fully caught up - 4 months ahead of schedule. At peak, he was 3x behind on rent. All late fees forgiven for adhering to/besting his payment plan. He is so grateful, I've almost got a tear

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Kelsey McR

@TheKelseyMcR

10 months

Having a 'yes' day with my 6 year old. So far she's asked for chocolate, to do an art project where I'm required to sit down and make something with her, and getting to say as many potty words as she wants.

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Kelsey McR

@TheKelseyMcR

6 months

Me on Day 1: Please take your backpacks all the way to the kitchen and help unpack them. Me on Day 2: Backpacks to the kitchen and unpacked please. Me on Day 457: Backpacks. Kitchen. ALL the way please. Middle child on Day 458: Gosh Elodie, pick up your backpack. We're

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Kelsey McR

@TheKelseyMcR

1 year

Did a major overhaul on our pricing model and the results are finally in. Dec-Aug Unit Growth: 53% Dec-Aug Revenue Growth: 110%

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