TSIA (Technology & Services Industry Association) @TSIACommunity Twitter profile | Pikagi

Pikagi

TSIA (Technology & Services Industry Association)

@TSIACommunity

12,590

Followers

3,830

Following

5,084

Media

13,721

Statuses

TSIA, the creator of the LAER model, is a subscription-based research & advisory company, serving 40,000+ businesses to help them make smart decisions.

San Diego, CA

https://t.co/Wf7YuR3Nn9

Joined March 2009

Don't wanna be here? Send us removal request.

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@TSIACommunity

TSIA (Technology & Services Industry Association)

18 days

Need research insights? 🔍 We've got you covered! Skip the endless reports—take the quick & easy TSIA Research Navigator quiz and unlock expert advice tailored to your business needs. Stop guessing, start growing! 👉 #TSIAResearchNavigator #TSIA

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

Congrats to @SAP , enterprise level winner of the STAR Award for Best Practices in Support Services! 🎊 #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

SAP wins the 2017 Star Award for Innovation in Execution of Education Services. Congratulations SAP! 👏 👏 👏 #TSW17

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"If i have inspired you in any way today, perform one act of love at work. It can be as simple as responding to a voicemail that yesterday you would have ignored or helping a co-worker that normally annoys you to finish a project on time." @bdehaaff #TSW18 #productnext2018

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

"I think that data driven insight, personalization, and targeted engagement are the secret sauce of the future. The simple things can be automated, and the high level things can be targeted." 🎯 - @ntaychak , EVP, Customer Success, @salesforce #CustomerSuccess #tsw21

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

It's time for the STAR Awards! 🤩🌟We are honored to recognize these outstanding TSIA member companies for their commitment to innovation, leadership, and excellence. #TSW19 @Hyland @PaloAltoNtwks @Microsoft @Cisco @Elekta @HP @SAP @Tricentis @HPE @DellEMC @EllucianInc

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

Pls share > #TSW17 stands with #LasVegas . 25% of reg fees will be donated to MGM Resorts victim relief. #VegasStrong

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

"The end game is less complexity… Complexity kills. That has to be our new mantra in B2B."

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"What is the concept of lovability in a business context? To deliver a product that so surpasses your customer's expectations that they feel deeply connected to it and they work on behalf of you and the company for their success." @bdehaaff #TSW18 #productnext2018

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

RT @SurveyGizmo We're live for the next few days at #TSW16 in beautiful San Diego! @TSIACommunity #technology #saas

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

4 Critical Areas Support Organizations Need to Transform #custserv Please ReTweet!

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

“What you give comes back to you. The lovability you put out comes back to you.” @bdehaaff #TSW18 #productnext2018

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

"We’re not done with #DigitalTransformation . We have another 10 year journey we have to get through. This is a race to ease the path to value for our customers. Everybody is on this journey. We’ve got a lot to do." - @j_b_wood , CEO of TSIA

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

In the current economic downturn, what should tech companies be focusing on? In the opening keynote of #TSIAworld , @thomaslah_tsia explained the concepts behind our new book, #DigitalHesitation . Watch the full keynote now: . #DigitalTransformation #XaaS

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"All of us can act in small ways to help each other. I’m not naive, I know companies don’t always make it easy, but at the end of the day we get to choose how we act and how we help others." @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"Continue to inspire and help others to be better tomorrow than they are today." @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

4 years

"You can put all the free content out there you want, but if no one is consuming it, you're not helping anyone. It's all about driving consumption." - Maria Manning-Chapman, TSIA #TSIAvirtualsummit

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@TSIACommunity

TSIA (Technology & Services Industry Association)

9 years

For innovation in leveraging analytics the Star Award goes to @EMCcorp #TSIAawards #TSW15 Congrats!

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

What a turnout! It's great to see insightful conversations taking place everywhere you look. #TSIA #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"Customers are actually human!" @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

"Customer success is when customers achieve their desired outcome through their interactions with your company" - @lincolnmurphy @16v #TSW16

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

The stage is looking awesome! Clap👏 #TSW17 #behindthescenes

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

Sound check 👍 We're ready for the boldest minds in #tech to speak about blending sales and services at #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

Congratulations to your #CustomerSuccess and Support teams! @asksalesforce 🎉

@ntaychak

Neeracha 🇹🇭

2 years

👏🏼 #returntooffice means I can move these awards to @SalesforceTower & finally get them prominently displayed as they should be! Thanks @TSIACommunity for the recognition of our @asksalesforce #CustomerSupport & #CustomerSuccess teams 🏆

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

#TSW18 kicks off tomorrow! Thank you to our sponsors for helping us make it possible @FinancialForce @GainsightHQ @servicesource @KimbleApps @ancilesolutions @CSSCorp >

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@TSIACommunity

TSIA (Technology & Services Industry Association)

1 year

Introducing value-added #SubscriptionServices is one of the fastest ways to scale and grow your business. Join us & @GoKantata at next Thurs' #webinar on how to create, build and deliver successful subscription models for #ProfessionalServices .

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

The STAR Award for Innovation in Education Services goes to… @mentor_graphics ! 👏👏👏 Congrats! #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

" @ChrisHanson___ Visit Alfred at the IBM booth! #TSW16 #IBMServices @IBMServices "

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

T-minus 2 weeks until our #TSW18 San Diego conference, be ready to take notes on some important takeaways ✍️ >

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

What are some of the best #SaaS conferences in the US?

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

“Customer success has got to be part of everybody’s job.” - @vgalovski #TSW17

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@TSIACommunity

TSIA (Technology & Services Industry Association)

4 years

“When this first happened, we were not worried about selling anything, we were worried about engaging everyone.” @MariniMartinez @Cisco #tsw20live

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

The winner of the STAR Award for Best Practices in Field Service is @Elekta 🌟🏆congratulations! #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

Great conversations are happening now in the #TSW21 Expo Hall! Looking forward to seeing you all for tomorrow's sessions 🙌

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

Have you registered for tomorrow's webinar? It's not too late! Register here -

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

It's been an insightful 3 days at #TSW17 . Thank you to all of the attendees for making this our best event yet!😊 >

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

Wow what a turnout for The Women in Services Power Breakfast! ✨🙌 #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

“Every customer has different outcomes in mind. Depending on the customer, the #CustomerSuccess team will engage sooner or later.” - @ntaychak , EVP, Customer Success, @salesforce

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

[Video Clip] The Meaning of #CustomerSuccess is Changing - @lincolnmurphy #TSW16

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

“Next Generation of Support product offers real-time support to customers.” @AndHeckmann @SAP #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

"As we once heard 'Software is eating the world', we can now say 'SaaS is eating Software'…" Great read about the current state of #SaaS .

@getbeamer

Beamer

3 years

#SaaS is one of the industries that paves the way in terms of sales, customer service, and marketing strategies. To stay ahead in the world of SaaS, you have to be on top of the latest #trends . Check out the SaaS trends for this year:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

4 Essentials of a Winning Customer Self-Service Strategy via @coveo

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

In this week's #podcast , @thomaslah_tsia interviewed @toddcion , Chief Revenue Officer (CRO) @Teradata , about the role of the #CRO and the science of the selling process. Listen now on Spotify, Apple Podcasts, or our website: 🎧

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

[WEBINAR] Join us October 10th for an interactive session, where we will discuss common pre and post-implementation considerations, and shed light on topics like mapping case deflection to ROI of search.

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

We hope you had a great time at #TSW17 ! We sure did.😁🙌 All presentations will be available for online access at >

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

Why Hardware Suppliers Need #ArtificialIntelligence , #BusinessAnalytics , and #MachineLearning by @vgalovski

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

Yesterday's annual #TSIA Summer Fiesta was a blast 🎉 😎 Those who work together MUST eat tacos together! #worklife …

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"I am really passionate about building great companies that produce experiences that people really love." @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

4 years

“Existing customers are going to be critical in terms of making it through the end of the calendar year financially.” @thomaslah_tsia #tsw20live #customersuccess #technologyandservices

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"We should be our best everyday and serve others the best that we can." @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

“Adoption is what drives expansion and renewal. It’s also how you reduce the overall sales cost for the company.” @j_b_wood #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

4 years

👏👏👏 Another great virtual summit! Thank you to our awesome panel of expert speakers from @coveo , @Dell , @Informatica , @TeleTracking , and TSIA. And hats off to our host and moderator, @john_ragsdale . #TSIAvirtualsummit | Sponsored by Coveo

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"We don’t like to wait in lines and yet we make our customers wait in really long lines!" @bdehaaff #TSW18 #productnext2018

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

Another great #SupportServices #TSIAVirtualSummit in the books! 👏 Thank you to our presenters from @Informatica , @bold360 by @LogMeIn , @DellEMC , and @coveo , and to our TSIA researchers, @john_ragsdale , @timlopez , Jeremy DalleTezze, PH.D, and @judith_platz . #aiautomation

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

Why are #SaaS companies unprofitable? While current economic conditions are forcing high-growth (but unprofitable) SaaS companies to tighten financially, this question is important as ever. Get the answer in our latest blog:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

“Get 1% better every day, have a process to learn and grow. The markets are moving incredibly fast. If you aren’t learning, you will get left behind.” @JeffSharritts1 @Cisco #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

9 years

Welcome New #TSIA Members! October 2015 Edition @aruba @AspectSoftware @convergys @EarthLink @inContact @marketo

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

We're almost ready for #TSW18 ! The registration booth will open at 3pm today. Stop by to pick up your conference badge.

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

RT @getjaco The most inspiring #CustomerSuccess managers - Here's the full list:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

How to get the most from a managed IT services provider #MSP #managedservices

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@TSIACommunity

TSIA (Technology & Services Industry Association)

9 years

Scaling Customer Success for #SaaS Companies White Paper Share with your colleagues!

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

How's your handshake? 🤝 For data and best practices for #ProductManagement - #CustomerSuccess collaboration, check out this blog:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

“There’s been a shift in power since 2001 from the supplier to the customer.” - @thomaslah_tsia #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

“We’re all being pressured to do more with less. To get where we need to go, we need to transform our business model. A small tweak is not going to cut it.” – @j_b_wood

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

"Growth vs. profits shouldn't be a choice." - @j_b_wood

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

The TechBEST Award for Best in Satisfaction goes to the solution provider w/ highest average #customersatisfaction score. Finalists include @KimbleApps , @LithiumTech and Zimit 🤩💥 👏 All 3 finalists had a CSAT score of 4.5 or higher on a 5-point scale. #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

We've got emails covered for 2018... or at least @heresjimmyjam does! #emailgeeks #reallygoodemails @reallygoodemail

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

"Look for helpers. You will always find people who are helping." @bdehaaff #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

“Service is going to continue to own the revenue number and it’s not something to run away from, but to run to... People who are selling on-prem or traditional offers are really going to suffer.” - @stevefrosty #TSIAworld

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

"The conversation about your company is already taking place. It's up to you to participate." - @timlopez @NortonSupport #SocialCX

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

"Profitable subscription models require cost-effective lead generation for expansion." - Thomas Lah #TSW16

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

Please welcome @ezornes of @Zendesk to the stage for her keynote, "The Experience Economy is Here"👏👏👏 #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

Moving into a fireside chat on scaling your #CustomerSuccess organization for the future, with @thomaslah_tsia and @ntaychak from @salesforce ! 🔥👏 #tsw21

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

"Your customers are comparing you to the best customer experience they’ve ever had.” @ezornes @Zendesk #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

“The services model relies on industrial content.” @AndHeckmann @SAP #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

9 years

"This thing called #bigdata is a business strategy and it needs to be embedded in how we think and operate." - @kevinroche100 #TSW15

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

In the last keynote of the day, TSIA researchers gave their opinions on industry hot takes. 🔥 #TSIAworld Want to hear them? Check out the recording on our LinkedIn! #xaas #hottakes

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

Times are changing. ☄️ How can #ProfessionalServices org's quickly adapt to volatility in demand and talent? Join us at tomorrow's #webinar w/ @GoKantata , where we'll discuss 3 top strategies you should employ for happy clients and a healthy bottom line.

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

One of the most critical components to successful #KnowledgeManagement is having a culture that encourages knowledge sharing. If you want to improve knowledge management at your company, join us at our tech summit 8/25: . #webinar

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

Join @j_b_wood @vgalovski @bo_dimuccio and build your hygiene kits today in the #TSW17 EXPO with @CleantheWorld

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

“Everyone in your company is passionate in helping your customers needs, the problem is we need to make sure we are all moving in the same direction.” @adobe Max Long #TSIA #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

Breakout sessions are starting now! Can't wait to hear from speakers from @supportlogic , @salesforce , @vanilla , @coveo , @totango , @financialforce , @gainsight , @mavenlink , @kimbleapps , @genpact , @rightpoint , and @xyleme 🔥 #TSIAworld

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

Check out @john_ragsdale 's newest blog for @SearchUnify to learn how to improve the digital support experience for your customers and employees, how cognitive technology can help, and common challenges in this transformation: . #techblog

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The Role of Cognitive Technology in Improving the Digital Customer Experience

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings...

www.searchunify.com

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

Great article @lincolnmurphy "Why the customer success market needs chatbots" >

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

The SMB-level winner of the STAR Award for Innovation in Knowledge Management is @ncino ! 👏👏👏 Congratulations!

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

For @FinancialForce 's FFX Summit today, John Ragsdale interviewed @ntaychak in Salesforce Park! 💫 They spoke about the latest trends in #CustomerSuccess , and the future of CS in an #XaaS world. Thank you to our partner FinancialForce for making this interview possible.

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

On the virtual stage now at #TSIAInteract ! "You have to deeply understand the customer and their goals and start every conversation with what they want to do with their business. Empathy is going to be key." @BillRMcDermott @servicenow ! 👏👏👏

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

Things are heating up in Las Vegas as we get ready for our first keynote! Great to see so many new and familiar faces at #TSW21 #techconference #tsia #tsw

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@TSIACommunity

TSIA (Technology & Services Industry Association)

8 years

[Infographic] How the #InternetofThings is Impacting Hardware Manufacturers pls RT! #IoT

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

“Enhanced learning with mobile, badging, and social platforms, we are seeing double digit growth in customer purchases, consumption, and satisfaction.” - Larry Kaye during his #EducationServices session #TSIAworld

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

“Services are in the lead at transforming our customers.” @AndHeckmann @SAP #TSW18

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

"What is a success plan? 1. End-to-end support 2. Proactive Training 3. Success resources." - @JPommeraud @SAP #TSW17

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@TSIACommunity

TSIA (Technology & Services Industry Association)

1 year

About 50% of the companies we surveyed are monetizing #CustomerSuccess . Over 80% are monetizing technical support. If you are hesitating on monetizing services, don't! Want to learn more? Watch the full on-demand recording here:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

Let’s congratulate @Informatica for earning the TSIA Rated Outstanding Assisted and Self-Service Support recognition for their global operations. #TSW19

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@TSIACommunity

TSIA (Technology & Services Industry Association)

2 years

If your company provides #ManagedServices , it MUST include a customer success function. Our latest blog explains why, as well as the role of #CustomerSuccess in the customer engagement model:

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@TSIACommunity

TSIA (Technology & Services Industry Association)

6 years

Today only, save $400! Join other innovative product leaders from Fortune 100 and growth companies. Register now > #productmanagement

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

#TSIA team Inga and Joanna having #selfie fun with Inbenta!! #TSW17 #tsiacommunity

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@TSIACommunity

TSIA (Technology & Services Industry Association)

5 years

Get involved in the conversation! Tweet with us to add your favorite speaker takeaways and to see what your peers are saying. It's a great way to network too!

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@TSIACommunity

TSIA (Technology & Services Industry Association)

1 year

Last day to check out our partner EXPO! 🔥 Be sure to stop by and check out new products and services—don't forget to drop by @GoKantata 's booth to get a free headshot 📸 #TSIAworld

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@TSIACommunity

TSIA (Technology & Services Industry Association)

3 years

"Customer success managers can wear the hat of both advisor and revenue generator while contributing to adoption, expansion, and renewal." - Jack Johnson, TSIA's VP of Customer Growth and Renewal Research #CustomerSuccess #CSM

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@TSIACommunity

TSIA (Technology & Services Industry Association)

7 years

We have arrived at the @HiltonBayfront . This structure will soon be hanging and rotating from the ceiling at the epicenter of #TSW17 .

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