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T-Mobile Help Profile
T-Mobile Help

@TMobileHelp

421,984
Followers
22
Following
192
Media
2,129,240
Statuses

T-Force = Customer service gurus: Un-carrier fanatics: Supporting Social from 3:00 am - 9:30 pm PT. Also available here

Bellevue, WA
Joined September 2010
Don't wanna be here? Send us removal request.
@TMobileHelp
T-Mobile Help
4 years
@69theorys Parting is such sweet sorrow- and we'd rather not see you go! What's going on? T-Force would love the chance to turn this situation around- send us a DM! ^CarmenSipes
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@TMobileHelp
T-Mobile Help
5 years
@TeddyBillingsly Hey! Send us a DM and we can take a look! ^JonPorter
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@TMobileHelp
T-Mobile Help
12 years
@rme3 Not agreement with Google as of yet, although we do support ISIS. ^JQ
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@TMobileHelp
T-Mobile Help
5 years
@Ray101366 We want to make sure your service is working at its best! Please shoot me a DM here   ^AngieShaw
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@TMobileHelp
T-Mobile Help
5 years
@DDrew97 Let's take a look at what's going on with this black bar! Send us a DM so we can assist further. ^JamieEnglish
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@TMobileHelp
T-Mobile Help
5 years
@AstroAkuma Thanks so much for reaching out to us for help. Please meet us in DM to get started. ^EricaCardwell
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@TMobileHelp
T-Mobile Help
5 years
@peepsIol Hi there! Its important to us that you are able to enjoy the service you are paying for. Send us over a DM and we'll be there to help! ^KathleneWard
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@TMobileHelp
T-Mobile Help
4 years
@TimJEldred @MikeSievert Hey there, Tim. We hear you. We haven’t run ads on Tucker Carlson Tonight since early May and have cancelled all future placements. We will continue to support those who stand against racial injustice. ^AdamBailey
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@TMobileHelp
T-Mobile Help
5 years
@baiyanka Hello Bianca, it's important to have the fast data you need. Check out the steps here: to improve speeds and DM us, if you see no change so we can help. Thank you ^AlissaFast
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@TMobileHelp
T-Mobile Help
5 years
@MikeSox56 Hey there, Mike. I love our MLB TV offer too. I'm happy to say that it'll be available to redeem through T-Mobile Tuesday on 3/24. ^DanKing
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@TMobileHelp
T-Mobile Help
5 years
Being connected is so important, especially now. You may notice higher than normal call wait times, but we're working hard to help! Check out our Support pages, your T-Mobile App, or in the meantime.
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@TMobileHelp
T-Mobile Help
9 years
@Michael5SOS Hey Michael! My name's Amanda and I'm a Senior Social Media Specialist with T-Force. Let's DM so I can get this handled ASAP!
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@TMobileHelp
T-Mobile Help
5 years
@blkxltng Awesome, right? Simply retweet the above tweet for your chance to be chosen! ^DanKing
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@TMobileHelp
T-Mobile Help
7 years
@Cristina_R101 Is that so? We can help with that! Shoot us a DM! JPL
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@TMobileHelp
T-Mobile Help
7 years
@Luke_Morgan15 Chatting ain't cheatin! 😏 Can see you already repping the #Magenta ! *IvanNakamura
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@TMobileHelp
T-Mobile Help
7 years
Hi there! The BOGO offer is for new orders, fam! DM us. Let's check things out. *GiselleM
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@TMobileHelp
T-Mobile Help
7 years
@brianseekford No service is NO GOOD, my friend! Shoot me a DM & let's get to the bottom of this ASAP! :) *AlexKimbrell
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@TMobileHelp
T-Mobile Help
3 years
@herzogmma Hey Preston, we definitely don't want you to feel this way; our team is here to help. Please send us a DM, and we can work together to change your experience around. ^JorgeGarcia
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@TMobileHelp
T-Mobile Help
8 years
@YusufTailleur @JohnLegere With the T-Mobile Tuesdays app!! You can find it in the Play/App Store. *KeithMyers
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@TMobileHelp
T-Mobile Help
4 years
@Ndsn2002 Hey there, here at T-Force we specialize in everything related to T-Mobile from technical to billing, if you have any questions please don't hesitate to send us a DM ^SandraCabriales
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@TMobileHelp
T-Mobile Help
5 years
@nohoescole We'd love to do all that we can to help! Please meet us in DM! :) ^ToniWard
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@TMobileHelp
T-Mobile Help
4 years
Happy Holidays from our T-Force family to yours! We're enjoying some time with our families today, but have a small team ready to assist. Thank you for your patience! We will be back in full force tomorrow.
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@TMobileHelp
T-Mobile Help
4 years
As the holiday season comes to a close, we want to thank all our customers for being part of the T-Mobile family. May your New Year be filled with love and laughter!
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@TMobileHelp
T-Mobile Help
4 years
@mandie__21 @JonFreier Thanks for letting us know! We are working to get it fixed ASAP. Stay tuned! ^AshleyNelson
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@TMobileHelp
T-Mobile Help
8 years
@VoltineG @JohnLegere I think you'd look great in Magenta. Hit us up in DM and we'll cover the details. *MikeRice
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@TMobileHelp
T-Mobile Help
11 years
@CaptainSavi We support ISIS because it is an industry standard and more secure. ^JP
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@TMobileHelp
T-Mobile Help
5 years
@Suburban_Steph We are on it and teams are working to get it fixed asap! We want to get you your free stuff. Please refresh and keep trying. ^CarmenSipes
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@TMobileHelp
T-Mobile Help
8 years
@raj00728 It's easy! Download the T-Mobile Tuesday app and open it up on Tuesday morning! *KeithMyers
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@TMobileHelp
T-Mobile Help
4 years
We will be operating with limited staff for the New Year's holiday. Thank you for your patience. Have a happy, healthy and safe 2021.
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@TMobileHelp
T-Mobile Help
4 years
@jbimbela1 You should be able to load pictures on your phone, Jovani. Please send us a DM so we can look into this with you. ^AshleyNelson
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@TMobileHelp
T-Mobile Help
6 years
@souljaian What's going on, Ian?! Come on over to DM, let's chat! *KellenF
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@TMobileHelp
T-Mobile Help
8 years
@MoffatAustin @VoltineG ...get access to the cool prizes we give away, like pizza frosty's movie rentals and more! What specific... 2/3
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@TMobileHelp
T-Mobile Help
4 years
@LyarOW Hey there! We know how important it is to have fast, reliable data you can depend on when and where you need it. We're here to help and would love to look inot your data experience with you today. Please DM us to get started. Thanks! ^AlishaCombs
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@TMobileHelp
T-Mobile Help
6 years
@CKnSD619I got your DM! I will meet you back there. :) Thanks! *RyanCulpepper
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@TMobileHelp
T-Mobile Help
5 years
The day is here - the iPhone 11 is officially available! Looking for stores that have one nearby? Find out what stores are near you by using the T-Mobile Store Locator: .
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@TMobileHelp
T-Mobile Help
8 years
@swackar 10 years! Wow, shoot us a DM so we can help get you what you need! *Taylor Michaels
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@TMobileHelp
T-Mobile Help
7 years
@larusso2k4 Thanks for the tag, Laurus! Your security and the security of all of our Magenta Fam is important - T-Mobile US customer care representatives cannot see passwords. Please DM me with any questions. :) *SamanthaDeOlloqui
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@TMobileHelp
T-Mobile Help
8 years
@bradleymenglin @JohnLegere Let's see what we can do to hook you up. We'd love to have you in our magenta family. DM us! *JakeFord
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@TMobileHelp
T-Mobile Help
11 years
Interested in Isis? It is now available nationwide, for complete details, please visit http://t.co/H3ETfz2Crq ^LM
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@TMobileHelp
T-Mobile Help
8 years
We're aware of reported instances of LTE outages. So sorry for any inconvenience. Our engineers are on it right now working hard to resolve.
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@TMobileHelp
T-Mobile Help
10 years
@OMGitsfirefoxx And here I thought you were so happy with the Jennifer Lawrence pics. :( which data plan do you have? ^LL
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@TMobileHelp
T-Mobile Help
4 years
@meaganrosae We want to ensure that you are fully taken care of. Please send us a DM so we can work through this together, Meagan. ^AshleyNelson
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@TMobileHelp
T-Mobile Help
9 years
@letstrylogic @JohnLegere 15 years is a long time. What's going on? DM me and tell me everything. *HollyA
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@TMobileHelp
T-Mobile Help
5 years
@Pato7510 Let's solve this mystery and get you back up and running! Send T-Force a DM so we can assist! ^CarmenSipes
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@TMobileHelp
T-Mobile Help
5 years
We're taking many steps to prepare for Hurricane Dorian. Check out what Jon Freier has to say about it here: or keep up to date with our newsroom: .
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@TMobileHelp
T-Mobile Help
5 years
@tlost_ I'd love to see what I can do to help you out. Send me a DM. ^FeliciaPorter
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@TMobileHelp
T-Mobile Help
7 years
@Trepacha11 @JohnLegere It sure would - we support up to 5 iPhone 7's per account, including whatever you owe on them! *ChrisBradstreet
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@TMobileHelp
T-Mobile Help
12 years
@zoom_BLAB We are really loving ISIS, check this out: http://t.co/29NU7aiIxa ^LM
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@TMobileHelp
T-Mobile Help
7 years
@YubaNet @JohnLegere We would love to have you. Please meet me in DM so we can address current and future coverage in your area. *CarmenSipes
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@TMobileHelp
T-Mobile Help
9 years
@Wholey_O We want to provide service you love. Shoot me a DM so we can get to work. *SamanthaA
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@TMobileHelp
T-Mobile Help
8 years
@liloblueorchid @JohnLegere We're here to make sure you're taken care of. DM us anytime. *JenPucci
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@TMobileHelp
T-Mobile Help
10 years
@James_Yammouni Can you please follow us so we can send you a DM? ^LG
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@TMobileHelp
T-Mobile Help
3 years
@SB69420 Hello, we'd love to see you make the switch to T-Mobile! Check out our current offers here: and DM us, if you have questions. ^AlissaFast
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@TMobileHelp
T-Mobile Help
8 years
@VoltineG That's okay! T-Mobile Tuesdays is for you, too Check it out in two days! *RachaelTansey
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@TMobileHelp
T-Mobile Help
4 years
@jckycv Hey there. T-Mobile is teaming up with Justin Bieber to give T-Mobile customers free livestream access to his New Year’s Eve concert through T-Mobile Tuesdays. Make sure to check the T-Mobile Tuesdays app starting tomorrow to redeem: ^DanKing
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@TMobileHelp
T-Mobile Help
5 years
@muksalgado We've got some pretty sweet deals going on and we'd love to roll out the Magenta Carpet for you and welcome you to the #MagentaFam ! Can you please DM us via this link  so we can talk?   ^CaitlinBryan
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@TMobileHelp
T-Mobile Help
8 years
@swackar We are here to help, have him shoot us a DM and we are on it! *TaylorMichaels
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@TMobileHelp
T-Mobile Help
8 years
@Cleopat99011549 @JohnLegere Simply download the T-Mobile Tuesdays app and login Tuesday morning for your freebies! *AlishaCombs
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@TMobileHelp
T-Mobile Help
4 years
@btcowlishaw I cant help with that but I can help you with your T-Mobile account if you need. 💗 ^ShavonM
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@TMobileHelp
T-Mobile Help
7 years
@MichaelJensen T-Mobile US applies strong security controls to customer passwords, both T-Mobile ID online passwords and Care PIN/passcodes. We do not store passwords in plain text. DM us if you have questions! *ReillyLeritz
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@TMobileHelp
T-Mobile Help
2 years
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@TMobileHelp
T-Mobile Help
8 years
@eevangelista808 @JohnLegere We truly appreciate long time customers. DM me and we can chat. *CharlesOpacki
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@TMobileHelp
T-Mobile Help
7 years
@brttOficial We'd be happy to help you guys out, Felipe. Send a DM our way so we can go over specifics with you: *DanKing
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@TMobileHelp
T-Mobile Help
4 years
@WBrimlyDiabetus Hi Kristie! We always have some great deals brewing and would love to see you make the move over. Send us a DM, we're happy to make sure any questions you have are answered. ^JamieEnglish
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@TMobileHelp
T-Mobile Help
7 years
@Yankees07 @JohnLegere We're happy to help troubleshoot with you. Thanks again. *HollyAdams
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@TMobileHelp
T-Mobile Help
8 years
@swackar Sorry to let you down but the only nougat we have goes to your Android! We are here if you change your mind ! *TaylorMichaels
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@TMobileHelp
T-Mobile Help
8 years
@ItsWaltBitch I don't think I have that kind of pull, Walter. Lol, but i'll pass the message. *EshaC
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@TMobileHelp
T-Mobile Help
9 years
@Ashton5SOS We want to make sure you have reception. Please send us a DM so we can check on this for you. *ShannonG
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@TMobileHelp
T-Mobile Help
4 years
@1CirocObama We are here to help. Please send me a DM so we may chat, thanks. ^RubenHernandez
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@TMobileHelp
T-Mobile Help
5 years
@UponaRocc_ We want you to get your free food. Send us a quick DM so we can see what's going on. ^KevinWattree
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@TMobileHelp
T-Mobile Help
9 years
@DiamondDunes @JohnLegere We're happy to find out what's up with those dropped calls. DM us when you have a moment. *JB
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@TMobileHelp
T-Mobile Help
4 years
@Ickyvickyspit Send us a DM and let us know what you feel is not working so we can look into it for you. ^AshleyNelson
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@TMobileHelp
T-Mobile Help
4 years
@sosafrom312 Thank you for taking the time to reach out about this! Can you please DM me via this link  so we can talk? ^JonathanMacInnes
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@TMobileHelp
T-Mobile Help
5 years
@pumpkin_christ Your security is not only huge for us, but we want you to feel comfortable reaching out in any channel. DM us. ^AdrenaBentley
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@TMobileHelp
T-Mobile Help
6 years
@TMobile @SamsungMobileUS @Juliagilliam08 Hey, Julia! Congratulations! We would like to gather some additional information from you in regards to this contest. Send me a DM, I can't wait to hear from you.
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@TMobileHelp
T-Mobile Help
8 years
@frog_sec We sent a message back to you - and want to know you're taken care of 💯 Feel free to DM us with updates. Thank you 👍 *SoRaYi
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@TMobileHelp
T-Mobile Help
5 years
@SugarMaven @JohnLegere The great news is that we are doing this for our customers that need it and reach out. If you need some extra time, send us a DM and we can get that extension set up for you.   ^AshleyNelson
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@TMobileHelp
T-Mobile Help
4 years
@imiuruok Hey there, Justine. While this particular offer is not available this week, we do have lots of great offers ready to be redeemed. Make sure to check them out and check back in the app each Tuesday for the latest. ^DanKing
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@TMobileHelp
T-Mobile Help
5 years
@IMDOCTORDOOM We want your phone to be fully functional! Let's take a look at what's going on. Can you please send a DM our way to get started? Thank you! ^AshHebron
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@TMobileHelp
T-Mobile Help
9 years
@ArianaGrande845 ... *ZachR 4/4
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@TMobileHelp
T-Mobile Help
10 years
@TylerCarter4L Woohoo! We're happy we can keep you connected while you travel! *DB
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@TMobileHelp
T-Mobile Help
5 years
@EHrustanbegovic Hey Nurk! We would love to see you make the switch over to us. Shoot us a DM so we can show you the Un-Carrier difference! ^JasonYaddow
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@TMobileHelp
T-Mobile Help
8 years
@RealJayFeezy1 There's been some amazing demand for the app. Thanks for hanging in there, we're on this. *MaxD
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@TMobileHelp
T-Mobile Help
2 years
@DrPJWhoopie We can confirm that we will have our offer this year. As always, keep an eye in your TMT App for the latest updates! Let’s make sure you have access to our towers to be able to have service. Please send me a DM to make sure you stay connected. ^BethValdez
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@TMobileHelp
T-Mobile Help
7 years
@le_tappan We've been pretty popular today my friend, I am responding to your DM now! *KyleVesely
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@TMobileHelp
T-Mobile Help
9 years
@ArianaTodayNet Don't crrrryyyy. We <3 you!! *SarahS
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@TMobileHelp
T-Mobile Help
8 years
@TheEmoKidJohn @JohnLegere We offer weekly freebies via our T-Mobile Tuesdays app! DM for info. *ChrisBradstreet
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@TMobileHelp
T-Mobile Help
8 years
@toti_1014 @JohnLegere #TeamMagenta understands the need for speed! DM us and let's chat about this. *TJJones
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@TMobileHelp
T-Mobile Help
2 years
@TMobile No need to wait until after 9 PM, you'll always be in our myFaves. 😉
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@TMobileHelp
T-Mobile Help
5 years
@StoneMakerPJ Everyone is a winner with T-Mobile.. Shoot me a DM so that we can get you thanked 😊   ^StephanieRosa
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@TMobileHelp
T-Mobile Help
4 years
@flackoohh Hey there! We'd love to assist. T-Force is only a DM away, feel free to reach out. ^SusanaDominguez
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@TMobileHelp
T-Mobile Help
7 years
@larusso2k4 Lol Well, I can only speak for our systems and I can assure you that T-Mobile US applies strong security controls. :) I want to make sure our customers know they are taken care of so please feel free to DM with any concerns! *SamanthaDeOlloqui
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@TMobileHelp
T-Mobile Help
9 years
@Wholey_O I am here to address any and all T-Mobile related questions or concerns. Feel free to shoot me a DM. *SamanthaA
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@TMobileHelp
T-Mobile Help
6 years
@Tai00 @JohnLegere We read you loud and clear, Taisha. You can enjoy this video on YouTube with closed captioning, here Have a great day. *DanKing
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@TMobileHelp
T-Mobile Help
5 years
@ashvinlad The new T-Mobile postpaid customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model will now begin to expand into current and planned customer experience centers. Stay tuned! ^JohnKinder
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@TMobileHelp
T-Mobile Help
12 days
@AllInOneChat Hello. We're working hard to be ready for the immediate needs of our customers both with the past and upcoming storms. While we don't have this information as of yet, stay tuned to our website and we'll update it there ASAP. Thanks. ^ShannonRobinson
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@TMobileHelp
T-Mobile Help
4 years
@drewjkook Available via this microsite . Microsite URL: Receive a code to access NYE Live with Justin Bieber and T-Mobile. One stream per eligible T-Mobile or Sprint account. Eligible customers must go to the T-Mobile Tuesdays app to re...
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@TMobileHelp
T-Mobile Help
2 years
@NwaniUgochukwu @Mike_Katz Hi, you can learn more about switching to T-Mobile here or send a DM to me and we can go over the activation process together. We'd love to have you join us. ^KyleVesely
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@TMobileHelp
T-Mobile Help
8 years
@mrdo9876 This has been a popular one but we still want you to get your subscription! Send us a DM so we can assist! *JPL
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