Sure Petcare @SurePetcare Twitter profile

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Sure Petcare

@SurePetcare

7 years

Happy #GingerCatAppreciationDay to all our ginger feline friends! 🐈🐾

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Sure Petcare

@SurePetcare

7 years

Your pet already has it's own door key, its microchip 🔑🐱

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Sure Petcare

@SurePetcare

7 years

Say meow to the world's first app-controlled pet door! 🐾

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Sure Petcare

@SurePetcare

2 years

As of 16.00GMT our software engineers are still working to fix the issue with our servers . We are extremely sorry for this inconvenience and we will continue to update you on this. Please note that your pets are still able to gain access to your Sure Petcare products.

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Sure Petcare

@SurePetcare

7 months

Part 1 We are aware of an issue with the server affecting the Sure Petcare app. This is affecting customers making changes on the app as well as receiving notifications. It will not stop your pets coming in and going out on their door devices or accessing food from the feeders.

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Sure Petcare

@SurePetcare

4 years

We are aware of the current issues with Amazon Web Services. This internet infrastructure service supports many websites & apps including ours. This is affecting app access & any changes to settings. This will not affect any existing curfews or your pet’s ability to go in or out.

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Sure Petcare

@SurePetcare

7 months

Part 2 We are sorry for this inconvenience and we hope to have full stability back by the end of 24/3

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Sure Petcare

@SurePetcare

2 years

As of 9.45GMT we are still working on the issue which is affecting access to the Sure Petcare app. We are extremely sorry for the inconvenience this is causing. We will continue to update throughout the day.

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Sure Petcare

@SurePetcare

7 months

Please note we are also investigating reports of curfews not activating/deactivating during the outage.

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Sure Petcare

@SurePetcare

2 years

The Sure Petcare App service has been experiencing intermittent issues since the morning of the 26th of July. We now believe we have a fix for this instability and are working to restore the service within the next 24 hours.

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Sure Petcare

@SurePetcare

6 years

@JoPlumridge Hi Jo I'm sure we can help you with this 😺 Can you DM us your details?

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Sure Petcare

@SurePetcare

7 months

Sure Petcare app update. As of 22.25GMT the system is now stable and normal service should resume. If you are still having issues accessing the app, please force close and restart app. We again wish to apologies for this inconvenience.

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Sure Petcare

@SurePetcare

2 years

Thank you all for your continued patience! All services are now operational. If you are having any further issues please contact us

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Sure Petcare

@SurePetcare

8 years

Retweet & Follow @SureFlap & @emmamilnethevet by 3pm on Friday to win a signed copy of Emma Milne's book!

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Sure Petcare

@SurePetcare

7 years

Tatum's catching some rays before #GingerCatAppreciationDay tomorrow 🐾☀️

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Sure Petcare

@SurePetcare

2 years

We are currently updating our servers, and access to the app during this time will be affected. We anticipate this to be finished this afternoon. We apologise for any inconvenience. Access for your pets will not be affected during this time.

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Sure Petcare

@SurePetcare

6 years

@Vordio Hi there, Thanks for your reply. Our customer care team have a few solutions they can try with you to prevent the intruder cat from opening the flap like this. Many thanks, Sure Petcare

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Sure Petcare

@SurePetcare

7 years

Manage your pet's diet, keep food fresh and stop intruders all using your pets existing microchip 🐾

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Sure Petcare

@SurePetcare

6 years

If Theresa had a Cat Flap Connect, at least she’d know if Larry’s In or Out 🐾 #LarrytheCat #AprilFools

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Sure Petcare

@SurePetcare

4 years

The coronavirus crisis has changed all our lives. And that’s true for our friends at @CatsProtection too. Their centres may be closed to the public at this time but their dedicated staff and volunteers continue to be #HereForTheCats each day. Can you help?

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Sure Petcare

@SurePetcare

6 years

@Vordio Hi there, We're very sorry to see this. Can you DM us your serial number and contact details so I can create a support case with our customer care team. Sure Petcare

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Sure Petcare

@SurePetcare

3 years

Our US store is back in stock! For a limited time get 10% off your order with code: Restock10.

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Sure Petcare

@SurePetcare

8 years

This lovely chap bagged himself one of our SureFeed Sealed Pet Bowls! 🎁🐱

Katie|Business Wonderland

@BizWonderland

8 years

Thank you to everyone who entered the fab @SureFlap competition yesterday. We made Harry our winner! Congratulations Isobel ✨

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Sure Petcare

@SurePetcare

7 years

To all our furry friends... Happy #InternationalCatDay 🐾

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Sure Petcare

@SurePetcare

8 years

Keep your pets food fresher for longer using our motion-activated SureFeed Sealed Pet Bowl #PetCare #SureFeed

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Sure Petcare

@SurePetcare

6 years

Larry the Cat definitely needs his own SureFlap Microchip Cat Flap! 😼🚪

BBC

@BBC

6 years

The most British thing you'll see today 😂

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Sure Petcare

@SurePetcare

8 years

Food never tasted so fresh! Let your cat graze on food full of moisture using our motion-activated pet bowl

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Sure Petcare

@SurePetcare

4 years

Sure Petcare service update: our app is now back up and running. Access might be intermittent over the next hour due to the volume of users gaining access. We apologise for an inconvenience caused and will be fully investigating the issue. Thank you for your patience.

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Sure Petcare

@SurePetcare

4 years

Happy New Year from everyone at Sure Petcare! 🐶😸

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Sure Petcare

@SurePetcare

5 years

Fantastic advice from @CatsProtection on how to teach your cat to use a cat flap!

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Sure Petcare

@SurePetcare

8 years

Meet Gabby - One eye and only three legs but still using her SureFeed Microchip Pet Feeder like a champion 🏆

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Sure Petcare

@SurePetcare

1 year

1/3 The Sure Petcare App is undergoing important maintenance work, resulting in app downtime on: September 12, 2023 at 10 am GMT for 6 hours During this downtime, the Sure Petcare App will be unavailable for viewing and editing.

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Sure Petcare

@SurePetcare

7 years

We are delighted to support @Wood_Green Animal Shelter with a new cat House., which was set up by our marketing team. Check out our work below! Find out more here:

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Sure Petcare

@SurePetcare

6 years

Our CEO Dr Nick Hill shares his thoughts on the future of pet tech 👇

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Sure Petcare

@SurePetcare

7 months

Please note we are actively investigating some isolated reports where android users are still experiencing issues.

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Sure Petcare

@SurePetcare

8 years

Happy #NationalPetDay ! We've got a new app-enabled Pet Door on the way, get your paws on it first

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Sure Petcare

@SurePetcare

8 years

Bengy the Bengal! Trying out his new Dual-Scan Microchip Cat Flap

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Sure Petcare

@SurePetcare

1 year

We have become aware of an issue affecting notifications on Android devices following our recent Sure Petcare App update (v3.3.3), meaning that you may not currently receive notifications. Our team are currently working on resolving this issue. Our apologies for any inconvenience

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Sure Petcare

@SurePetcare

7 months

Part 1) After investigation, I can confirm exit/entry is not affected by the server downtime. However if you have curfews there is some thins to note> 1) If you set a new curfew from 9amGMT-now it would not have been actioned due to the down time

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Sure Petcare

@SurePetcare

6 years

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Sure Petcare

@SurePetcare

8 years

We're giving away a £100 Amazon gift card! Simply tell us what your cat likes Competition closes 30/09 #MyCatLikes

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Sure Petcare

@SurePetcare

4 years

We are sorry to report the recent issues with the Sure Petcare app. Our 3rd party provider, Amazon Web Services, experienced a major outage. Our system checks show the issue is now resolved but you may see issues as the service resets. Check status here:

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Sure Petcare

@SurePetcare

6 years

We’re incredibly proud to announce the Microchip Cat Flap Connect has been shortlisted for Consumer Product of the Year at the #NationalTechAwards ! 😺 Thanks @NTechAwards ! #Cats #Innovation #Technology

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Sure Petcare

@SurePetcare

2 months

1/3 Important Service Announcement App Downtime For Maintenance Work The Sure Petcare App is undergoing important maintenance work, resulting in app downtime on: September 11, 2024 at 11 am GMT for 4 hours During this downtime, the Sure Petcare App will be unavailable for viewing

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Sure Petcare

@SurePetcare

8 years

Manage diets + medication with our SureFeed Microchip Pet Feeder - A smarter way to feed your pets 🐾

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Sure Petcare

@SurePetcare

5 months

1/2 Dear Sure Petcare App users, We have become aware that some of you may have been experiencing delayed notifications, difficulty controlling their devices from the app, and a general slowdown in app performance. We sincerely apologise for any inconvenience this may have caused

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Sure Petcare

@SurePetcare

7 months

Part 2) 2) If below is not the case notifications would not come through to say door locked/unlocked but this still would action on the device 3) If you replaced your batteries during the outage, the device curfew could become interrupted.

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Sure Petcare

@SurePetcare

6 years

Business and Product Innovation Award for the East of England 🏆 🐾 @FSBEastofEng #FSBAwards

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Sure Petcare

@SurePetcare

4 years

We’re continuing to support @CatsProtection during this coronavirus crisis and if you’d like to do be #HereForTheCats in their care too, you can donate to their appeal here:

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Sure Petcare

@SurePetcare

3 years

You may be experiencing difficulties using your App. Affected services include changing device controls, delayed notifications and unable to pair new products. PLEASE NOTE: This will not affect your pets being able to access the Cat Flaps and Feeders. 1/2

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Sure Petcare

@SurePetcare

8 years

Share what your cat likes using #MyCatLikes before the end of September for your chance to win a £100 Amazon gift card!

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Sure Petcare

@SurePetcare

5 years

We're at the @CatsProtection National Conference! 🐱 We can't wait to meet all of the fantastic volunteers and sharing our latest products with them, including the Microchip Pet Feeder Connect!

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Sure Petcare

@SurePetcare

7 years

Our friends @CatsProtection are looking for #MyBlackCatHero could it be your black cat?! #BlackCatDay

Cats Protection

@CatsProtection

7 years

What makes your cat a hero? Let us know & share a photo with #MyBlackCatHero & #BlackCatDay to WIN. Find out more:

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Sure Petcare

@SurePetcare

2 years

We are aware of an issue that occurred on our server that affected your products and App. We can now confirm the issue has been resolved and we apologise for any inconvenience this may have caused! Please email our team directly with any questions. enquiries @sureflap .co.uk

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Sure Petcare

@SurePetcare

3 years

We are aware of a new issue this morning affecting a certain number of customers accessing the app. This is being looked at, and we will update again at 12.00 (midday) Thank you for your patience while we get this resolved.

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Sure Petcare

@SurePetcare

8 years

Meet Bob - another proud Microchip Pet Door owner 🐾

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Sure Petcare

@SurePetcare

7 years

It's getting very festive at Sure Petcare today fundraising for @savechildrenuk 🤶🎅 #ChristmasJumperDay

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Sure Petcare

@SurePetcare

6 years

The most advanced cat flap ever! 😻 Officially launching in the UK & Europe next week! 🐾 #TuesdayTreat #TechTuesday #Cats

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Sure Petcare

@SurePetcare

4 years

Unfortunately we are experiencing some issues with the Sure Petcare app. Our engineers are currently working to resolve the issue. Curfews and access in and out of the home for your pet are unaffected. We apologise for any inconvenience caused.

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Sure Petcare

@SurePetcare

4 years

We are currently experiencing intermittent issues with one of our servers which may mean that your Sure Petcare App is running slightly slower than normal. Our team are investigating. Status updates can be found here: We apologise for any inconvenience.

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Sure Petcare

@SurePetcare

8 years

Maximum cuteness achieved 💕 What one of our fans loves most about her pets. #WoofWoofWednesday @WoofWoofNetwork @GoodVetGuide

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Sure Petcare

@SurePetcare

7 years

Not long till Ginger Cat Appreciation Day! 🐾😍 Save the date

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Sure Petcare

@SurePetcare

5 years

Today is Grief Awareness Day😿. If you lose your cat remember that: 🧡 You should give yourself as much time as you need to grieve 💛 Taking care of yourself will help you get through the process 💚 Talking about your loss can help you cope with grief

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Sure Petcare

@SurePetcare

8 years

Morning Marvin! 🐾

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Sure Petcare

@SurePetcare

8 years

Hope everyone's having a brilliant #WoofWoofWednesday ! Princess Penelope certainly is...🐾 @WoofWoofNetwork @GoodVetGuide

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Sure Petcare

@SurePetcare

9 years

Bubbles and Bugs love their SureFeed Microchip Pet Feeders! Bubbles is on a special diet so they've been very handy.

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Sure Petcare

@SurePetcare

8 years

Behind the scenes of our new product photo shoot. High-paws to model Lucy

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Sure Petcare

@SurePetcare

3 years

Our app is now working again. You may notice notifications come through (which are delayed) and may notice some data missing. This will come back over the next few days. Again we are very sorry for the inconvenience this has caused.

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Sure Petcare

@SurePetcare

6 years

Thank you @TheFatVet & @TheFatVetNurse from @LivUni #WeightManagementClinic for the 10th Anniversary Birthday message! 🎉 😽 #SurePetcare10 #WhiskersWednesday #NationalPetWeek

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Sure Petcare

@SurePetcare

6 years

After 2 years in another shelter, Harry has found a new home! Harry was the latest resident of the Sure Petcare sponsored Hoshi's House at @Wood_Green 💚🐾 Find out how you can support Wood Green The Animals Charity here:

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Sure Petcare

@SurePetcare

9 years

Cats love high perches so that they can survey their territory.

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Sure Petcare

@SurePetcare

5 months

2/2 . Services are currently showing signs of recovery. Please be assured that we are actively monitoring the situation and working to resolve these issues. Thank you for your patience and understanding. Sure Petcare

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Sure Petcare

@SurePetcare

9 years

Eddie & Sammy can relax because their home is protected by their SureFlap Microchip Cat Flap #SurePet

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Sure Petcare

@SurePetcare

9 years

Look what we found in the car park this morning! #ducklings

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Sure Petcare

@SurePetcare

6 years

⛄️🎄 FESTIVE GIVEAWAY! 🎄⛄️ Over the next 3 weeks, we’re giving you the chance to win ultimate Christmas bundles for your pets! This week is all about cats, so simply head over to our Facebook page for your chance to win! 😻

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Sure Petcare

@SurePetcare

8 years

Come see our cool smart pet products at #CatConLA this weekend! @CatConLA

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Sure Petcare

@SurePetcare

7 years

How does your cat show you love?💕🐱

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Sure Petcare

@SurePetcare

7 years

Check out the 12 'Nays' of #Christmas from @CatsProtection ! 😸🎄

Cats Protection

@CatsProtection

7 years

Worried about your cat getting into mischief over #Christmas ? Here are our #12Nays : 12 top cat care tips for happy, healthy #FestiveFelines !

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Sure Petcare

@SurePetcare

7 months

Part 3) If none of this is the case for you but your pets still do not have access - please raise a case with the support team

Got a question about Sure Petcare products?

Contact Sure Petcare if you have a query about Sure Petcare pet products. Whether you're an existing customer or a potential customer, we're here to help!

www.surepetcare.com

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Sure Petcare

@SurePetcare

7 years

#BlackCatDay ! Need more reasons to love a black cat? Check out our top 10 facts!

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Sure Petcare

@SurePetcare

1 year

1/2 Due to an unplanned server outage, you may be experiencing difficulties using your Sure Petcare App. PLEASE NOTE: This will not affect your pets being able to use your connect products (As per last programmed settings prior to outage)

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Sure Petcare

@SurePetcare

8 years

Men and their moggies 🐾

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Sure Petcare

@SurePetcare

8 years

Not everyone's back at work today...

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Sure Petcare

@SurePetcare

3 years

2/2 Our engineers are working on resolving the issue as quickly as possible with highest priority. We are sorry for any inconvenience this is causing.

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Sure Petcare

@SurePetcare

1 year

"The earlier issue has now been resolved - We are sorry for any inconvenience this may have caused. Should you still have any issues with your app please go to for further help."

Got a question about Sure Petcare products?

Contact Sure Petcare if you have a query about Sure Petcare pet products. Whether you're an existing customer or a potential customer, we're here to help!

www.surepetcare.com

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Sure Petcare

@SurePetcare

2 years

Each case is different and may require different resolutions based on various circumstances. Therefore please contact us directly via for the quickest resolution.

Got a question about Sure Petcare products?

Contact Sure Petcare if you have a query about Sure Petcare pet products. Whether you're an existing customer or a potential customer, we're here to help!

www.surepetcare.com

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Sure Petcare

@SurePetcare

4 years

We are proud to be part of the MSD family, as our CEO Ken Frazier calls for unity on CNBC:

MSD | Home

At MSD, we're following the science to tackle some of the world's greatest health threats. Get a glimpse of how we work to improve lives.

www.msd.com

MSD

@MSDInvents

4 years

Our CEO Ken Frazier calls for unity on @CNBC .

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Sure Petcare

@SurePetcare

7 years

We 💙 #NationalPuppyDay Meet Rosie, our office pup! 🐶

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Sure Petcare

@SurePetcare

8 years

#MyCatLikes giving me tiny high-fives.

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Sure Petcare

@SurePetcare

7 years

As we celebrate our 10th anniversary, we've taken a look back at how it all began and the story so far… 👉 #MeowMonday #MotivationMonday

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Sure Petcare

@SurePetcare

7 years

Great to hear Winston got home after 15 years thanks to his microchip! 🐾 😻 via @telegraphnews

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Sure Petcare

@SurePetcare

9 years

Someone's ready for their Christmas dinner! #ChristmasCats

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Sure Petcare

@SurePetcare

7 years

😻

Cambridge Cat Clinic

@mini_wright

7 years

The rare markings on this British shorthair “chimera cat” are thought to have been caused by embryos fusing and have different DNA on each side. WOW!! #cats

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Sure Petcare

@SurePetcare

5 years

An awesome in-depth review of the Microchip Pet Feeder Review from @threechattycats !

SureFeed Microchip Pet Feeder Review - Three Chatty Cats

The SureFeed Microchip Pet Feeder is our solution with five cats and one of them on a limited ingredient diet.

threechattycats.com

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Sure Petcare

@SurePetcare

9 years

Did you know? Even blind cats can use the SureFeed Microchip Pet Feeder!

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Sure Petcare

@SurePetcare

9 years

Freya can relax, safe in the knowledge that no intruders can get through her SureFlap Microchip Cat Flap! #SurePet

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Sure Petcare

@SurePetcare

3 years

1/2 We have now identified the issue that was causing some users to not be able to access the app. Fixes are now being put into place and you should now be able to access.

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Sure Petcare

@SurePetcare

8 years

#MyCatLikes her SureFeed Microchip Pet Feeder because it stops her pal stealing her food.