Sea of Thieves Info & Support @SoT_Support Twitter profile

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Sea of Thieves Info & Support

@SoT_Support

3 years

We hear your frustrations, and want to assure you that we're doing everything we can to fix log in issues as soon as possible. We are also exploring options regarding the extension or rescheduling of this #SeaOfThievesCommunityDay - we'll let you know when we have news to share.

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@SoT_Support

3 years

Sea of Thieves log in requests are taking too long due to overwhelming demand, with the queue 'jammed' due to constant attempts. Our intent is to temporarily disable sign in so we can unblock the pipe and trickle players back in - thank you for your patience as we do this.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are currently aware of issues impacting the Sea of Thieves servers causing various beard errors. We ask that you please bear with us as we investigate the issue and we will update everyone as soon as we can provide additional information.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We're aware that some players are experiencing problems when going through the Tunnels of the Damned to begin the 'A Pirate's Life' Tall Tale. We are actively investigating and will provide an update as soon as possible. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team is aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay in accessing the game, and some players may be unable to get in. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team are making headway in their investigation of reported issues causing various beard errors. We will provide an update as soon as we know more about the cause and a resolution is underway. Thanks again for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing issues getting in game with alabasterbeard errors. We are actively investigating and will provide an update once we've identified the issue. Thank you for your patience!

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Sea of Thieves Info & Support

@SoT_Support

29 days

We have begun removing unfairly earned gold and rep from players who profited from Burning Blade Ritual farming exploits, breaking our Code of Conduct and unbalancing the in-game economy. Players who stole from ships with a disproportionate Ritual value may also be impacted.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Thank you for your patience while we've investigated the increased number of Alabasterbeard reports. This issue has now been resolved, and players should be able to log into Sea of Thieves as usual.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The issues with Sea of Thieves appear to be resolved and players should be able to log in as normal. If you continue to see any issues with getting into the game, be sure to raise a support request: Thank you for your patience.

Support - Home

The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!

support.seaofthieves.com

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing an unusual level of Alabasterbeard messages. Thank you to those of you who've notified us - we're currently investigating and will provide an update once we've identified the issue.

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Sea of Thieves Info & Support

@SoT_Support

1 month

A fix has been rolled out to tackle exploits that were being used to complete excessive numbers of Rituals while in control of the Burning Blade. We will be following up by addressing proven instances of these exploits being used to vastly accelerate progress and gold earned.

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Sea of Thieves Info & Support

@SoT_Support

2 years

Following a resolution of the issue with ship cosmetics not saving between sessions, we're rolling out compensation to those players who were affected. This will arrive as an amount of gold in relation to the number of failed save attempts, plus a Gilded Voyage of Restitution.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are making strong progress towards resolving the login issues, and players are now starting to return to Sea of Thieves without issue. Should you encounter other beard errors while the backlog begins to clear, please keep trying. Thank you all for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

After overnight feedback we've lowered the ship count per server from six to five, while maintaining the cap of 16 players. This allows for a wider variety of ship sizes per server, and our matchmaking system will work to deliver this while we monitor impact on game performance.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware a large proportion of our players are receiving Strawberrybeard errors when attempting to log into Sea of Thieves. We're working to resolve this issue ASAP and will provide further updates once we have them.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Due to the login issues affecting many pirates during #SeaOfThievesCommunityDay , we're adding another 12 hours to the time you have to collect the free flag and emote, earn Twitch Drops and enjoy reward multipliers! These will now be available until 10pm GMT on Jan 31st.

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Sea of Thieves Info & Support

@SoT_Support

9 months

Due to high demand, there is currently a queue for Safer Seas servers. Thanks for your patience – we'll get you sailing as soon as we can!

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Sea of Thieves Info & Support

@SoT_Support

4 years

We are aware of players receiving Alabasterbeard errors when trying to log into the game. We are investigating, and will provide an update when more information becomes available

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Sea of Thieves Info & Support

@SoT_Support

4 years

Thank you for your patience as we looked into the server issues players were experiencing. Those issues should now be resolving, and if you continue to experience persistent trouble logging in, please raise a support ticket.

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Sea of Thieves Info & Support

@SoT_Support

3 years

After overnight investigation the issues with matchmaking appear to be resolved. Players should now be able to access the game as normal and all delayed Gold should now be appearing in accounts.

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Sea of Thieves Info & Support

@SoT_Support

4 years

A small Sea of Thieves update is now available to download for Xbox One and Windows 10. This addresses the instances of high ping that some players have been experiencing.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team are aware of some players encountering game crashes. We are investigating the issue and will update you when we have more information. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team is aware that some players are experiencing issues with delayed rewards. This is currently being investigated and we will provide an update as soon as we have more information to share.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are aware some players are experiencing matchmaking issues. These issues are being investigated, and we will update with further information as it becomes available.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Attention pirates! The servers are back up and running so you can return to the seas! Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

2 years

We've identified a fix for the issue that has been affecting some pirates' cosmetic load-outs and unique traits. We will be implementing a solution early next week - please note that pirates' unique traits, such as freckles and scars, will be restored with this fix.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware of issues that players are experiencing causing them to disconnect from sessions and get stuck with a 'Searching the Seas' message when attempting to rejoin. The team is currently investigating so please stay tuned for further updates.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We're continuing to investigate the reports surrounding matchmaking and we hope to have an update tomorrow. Players affected by delays in Gold when selling should now see it begin to appear in game. Thank you for your patience as the team work to resolve this.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Any players who were mistakenly awarded the Dawn Hunter Shirt during last weekend's Twitch Drops should find that the next time they log in to Sea of Thieves, the correct Twilight Hunter Shirt is available from their Clothing Chest.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We're aware that some players are experiencing delayed rewards. Please be assured that all progress is being counted and your rewards will be delivered shortly - thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team are continuing to investigate recent reports of game crashes as we head into the weekend, and we'll provide an update as soon as we know more. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

11 months

The team are aware of an exploit being used in Hourglass battles to unfairly accelerate Guild Reputation. We are monitoring this while investigating a solution, and will be seeking to remove progress from Guilds found to be actively utilising the exploit.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Players on both Xbox and PC will find that a small update is now available for Sea of Thieves. Downloading this update will address some issues recently identified by the team, including one that causes certain PC clients to crash on the game splash screen.

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Sea of Thieves Info & Support

@SoT_Support

6 months

We're aware that some players are experiencing persistent game crashes. The team are currently investigating this issue and we hope to provide an update as soon as we have more information. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Pirates! Acquiring a new Gilded Voyage during this year's Festival of Giving will remove any older Gilded Voyages you still have in your inventory. If you do still have a Gilded Voyage from a previous Event, we strongly advise completing it before picking up a new one.

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Sea of Thieves Info & Support

@SoT_Support

2 years

Due to feedback we received, the Eastern Winds Jade Beard has been removed from the Outpost Store. Players who bought the beard will no longer be able to view it in their Vanity Chests or equip it and will receive a refund in the next week.

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Sea of Thieves Info & Support

@SoT_Support

2 years

We're receiving reports from some players that their saved customisations on Captained ships are not persisting between sessions. We're actively investigating this issue and will update you further once we have more information.

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Sea of Thieves Info & Support

@SoT_Support

2 years

As compensation for some server instability during the Season Seven launch window, we will be awarding one Gilded Voyage of Restitution to all players who logged in between August 4th (11:30am UTC) and August 5th (10:59pm UTC). Please allow 72 hours for this to appear.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team is aware that some players are experiencing issues with delayed rewards. This is currently being investigated and we will update as soon as we have more information.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Attention pirates! The servers are now offline for maintenance. We'll see you in a few hours and will update once we have returned!

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Sea of Thieves Info & Support

@SoT_Support

3 years

We're aware that some players missed out on completing Festival of Fishing goals tied to weekly Voyages that have now ended. In order to ensure everyone has a chance to fully complete this Event, we will be adding the previous Voyages to all player's inventories.

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Sea of Thieves Info & Support

@SoT_Support

4 years

After investigating a recent issue of rewards not being received, we have found some data to be sadly unrecoverable. We apologise to those of you who were affected and will be compensating all players who launched Sea of Thieves over the New Year period. 1/4

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Sea of Thieves Info & Support

@SoT_Support

4 years

Due to essential work currently in progress, players may be unable to access their reputation page or see new Commendations popping. Player progress is still being tracked, so Commendations and the reputation page will appear once the work is completed. Thanks for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're continuing to investigate the incident surrounding currency, reputation and Commendations not being received for a period of time this weekend. We'll share an update regarding these missing rewards as soon as possible.

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Sea of Thieves Info & Support

@SoT_Support

4 months

We are aware of some players currently experiencing a Kiwibeard error. We are investigating the cause and will provide an update as soon as we have more information. Thank you for your patience while we resolve this.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We are currently tracking player reports of delays when receiving rewards such as reputation and currency. This issue is being investigated and updates will be provided when we have additional information.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are aware that some players are continuing to experience beard errors when trying to join a game. Our investigation into this issue is ongoing and we will provide another update when we have more to share.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team is aware of issues with a delay in Seasonal progress. We are currently looking into it and will provide an update when available.

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Sea of Thieves Info & Support

@SoT_Support

2 years

The team are still investigating reports of ship cosmetics not saving between sessions and we will provide an update when a solution is identified. In the meantime, we advise affected players against paying more gold to save their ship cosmetics.

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Sea of Thieves Info & Support

@SoT_Support

6 months

After investigating progression in the Sixth Anniversary Celebration Event, the team have reduced the number of Legendary Message in a Bottle Voyages needed to unlock the reward to just one. This will ensure all players have a fair chance to acquire the Seaglass Rapier. Enjoy!

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Sea of Thieves Info & Support

@SoT_Support

2 years

All players who earned a Reward Hat by hitting a contribution threshold in the Tricksters and Treaters Event should now find it in their Clothing Chest. To make up for any inconvenience, we're also awarding the Event Title to all Tricksters or Treaters who qualified for a Hat!

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing issues connecting to Sea of Thieves and the team is actively investigating. We will provide an update once we've identified the issue. Thank you for your patience!

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Sea of Thieves Info & Support

@SoT_Support

4 years

Sea of Thieves servers will be offline for essential maintenance tomorrow, Wednesday January 6th, at 10am(GMT). This should be a quick maintenance and only last a couple of hours until 12pm and we will update when the maintenance has finished.

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Sea of Thieves Info & Support

@SoT_Support

2 years

All ship cosmetics have now been distributed following The Arena’s closure. Thank you for your patience as we worked through the player entitlements. If you reached the appropriate rank, these items should be available to equip from the Shipwright's Chest the next time you play.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Following reports of gold and progress not being received last Sunday, the team have investigated and some data has proved unrecoverable. Players who logged into Sea of Thieves between 11:00am – 11:59pm GMT on March 6th will receive 50k gold and 30 Doubloons as compensation.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're happy to confirm the reported connectivity issues have now been resolved, and you are free to resume your Voyages as usual. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware of an issue where some players on Windows 10 are experiencing the game crashing on startup. This is not connected to the Ships of Fortune update, and a fix is being investigated. Please stay tuned for further updates.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We are aware of continued reports of players not receiving rewards including gold, reputation and commendations. Investigation is ongoing and more information will be provided when available. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware that some users are currently unable to connect to Sea of Thieves and the team is actively investigating. We'll update you when we have additional information.

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Sea of Thieves Info & Support

@SoT_Support

5 years

We're aware that some pirates are experiencing lag or freezing while sailing the Sea of Thieves. We're currently investigating this issue and will update you once we have further information.

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Sea of Thieves Info & Support

@SoT_Support

4 years

A small Sea of Thieves game update is available to all PC players from today. This is designed to help us track the current Greybeard errors and determine a fix, so we would ask that all PC players install it when they get a chance. Thanks!

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Sea of Thieves Info & Support

@SoT_Support

3 years

While the Sea of Thieves website is available for browsing, our team are continuing to investigate ongoing issues with the login process and Forums. We appreciate your patience and we're working hard to have all remaining issues resolved soon.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Our schedule of Prime Gaming drops will resume as soon as extensive maintenance to the Sea of Thieves website is completed and accounts can once again be linked. Thanks for bearing with us on this and we'll provide more detail as soon as we have it.

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Sea of Thieves Info & Support

@SoT_Support

4 years

An update regarding the issues that occurred over the weekend which resulted in many players not receiving currency, reputation and Commendations during their play sessions. (1/4)

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Sea of Thieves Info & Support

@SoT_Support

4 years

Thank you for your patience while we continue to investigate reported connectivity issues. We will update you on our progress as soon as we have further information to share.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The earlier reported issues with delayed gold should now be resolved. Players still experiencing issues with the purchasing of Voyages, supplies or commodities are advised to restart the game.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Attention pirates! The Sea of Thieves servers will be offline on January 1st at approximately 10am GMT for unplanned maintenance. Please plan your voyages accordingly!

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Sea of Thieves Info & Support

@SoT_Support

4 years

For any pirates eagerly awaiting their Ledger rewards please note that, while distribution has begun, it can take up to 72 hours for these to appear in your game. If you've not received your expected rewards after 72 hours, please raise a ticket here:

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing Strawberrybeard errors when attempting to log into Sea of Thieves. We are actively investigating and will provide an update once we've identified the issue.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team are aware of the reports regarding yesterday's Twitch Drop and the correct Twilight Hunter Shirt not being awarded. We are currently looking into it and will provide an update when we can.

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Sea of Thieves Info & Support

@SoT_Support

5 years

We're aware that some of you are experiencing issues with the Pirate Appearance Potion. We've halted use of the Potion while we investigate and advise waiting before you grab one from the Pirate Emporium (or if you already have one, hang on to it for now). We'll keep you posted!

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Sea of Thieves Info & Support

@SoT_Support

2 years

We've looked into reports of gold, rep and Renown not being awarded on April 24th, and unfortunately, some data has proved unrecoverable. Players who were logged into Sea of Thieves between 3am-8am UTC on April 24th will receive a Gilded Voyage of Restitution as compensation.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing issues connecting to Sea of Thieves and the team is actively investigating. We will provide an update once we've identified the issue. Thank you for your patience!

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are aware of some players experiencing a Strawberrybeard error when attempting to join a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

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Sea of Thieves Info & Support

@SoT_Support

4 years

Issues resulting in delays to earning rewards have now been resolved. Thank you for your patience while we investigated. If you still have not received reputation, currency, or Commendations from a recent play session then please wait for more updates.

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Sea of Thieves Info & Support

@SoT_Support

17 days

The team are aware that players are currently experiencing an increase in Alabasterbeard errors when joining a game. We are investigating the issue and will provide an update as soon as we have more information. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

2 years

Players that had already purchased the Ruby Splashtail Ship Bundle from the Pirate Emporium prior to yesterday's Season Six update will receive the new Cannon Flare to complete the set free of charge. Please note this may take up to 72 hours to appear.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team is aware that some players are experiencing issues with delayed rewards. This is currently being investigated and we will provide an update as soon as we have more information to share.

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Sea of Thieves Info & Support

@SoT_Support

3 years

While the team is investigating and making progress on telemetry issues causing data loss, the work is not complete and another incident overnight left us with unrecoverable player data. We share your frustration with these events and assure you we are working hard to end them.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Attention pirates! The team have identified an issue with the global goals in the Fury of the Damned Event. Community Spirit Challenges have been disabled while we investigate, and we will update with more information as soon as we can. Personal Challenges are unaffected by this.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team is aware of a current issue with matchmaking and receiving currency. We are investigating and will update once it is resolved. Please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.

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Sea of Thieves Info & Support

@SoT_Support

2 years

We're aware of reports surrounding the decreased frequency of World Events. Investigations are underway, and we'll provide you with a further update once we have more information.

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Sea of Thieves Info & Support

@SoT_Support

2 years

Following reports of players not receiving Mementos after completing our latest Adventure, 'The Herald of the Flame', we're now rolling out a fix to unlock missing rewards for affected players. Please allow up to 72 hours before raising a ticket at our Support site.

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Sea of Thieves Info & Support

@SoT_Support

4 years

We're aware players are experiencing issues logging in. We're currently investigating and will provide an update once we've identified the issue. Thank you for your patience!

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team is aware that some players are experiencing issues with delayed rewards and season progression. This is currently being investigated and we will provide an update as soon as we have more information to share.

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Sea of Thieves Info & Support

@SoT_Support

2 years

Our team is aware that the Community Goals in the Tricksters and Treaters Event are currently showing incorrect values. The event is not yet over, we are investigating and will provide an update when we can.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team is aware that players are experiencing issues with getting into the game and receiving Strawberrybeard errors. This is currently being investigated and we will update as soon as we have more information.

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Sea of Thieves Info & Support

@SoT_Support

4 years

The team is aware of issues surrounding the Grogmanay challenge, as well as with getting experience and gold for turning in loot. We are currently investigating this, and will update when further information is available.

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Sea of Thieves Info & Support

@SoT_Support

2 years

We're currently setting 'The Rogue's Legacy' live, but while we do so, players may experience disconnects or issues with initiating the Adventure. We'll let you know when it's ready to dive into - thanks for your patience.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Thank you for your patience while we continue maintenance on the Sea of Thieves website. Some sections will remain offline or intermittent over the weekend, and we hope to have an update on this and our Prime Gaming drops early next week.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Twitch Drops are running this weekend, and any players who have already linked their Sea of Thieves and Twitch accounts will be unaffected while the Sea of Thieves website is offline. Simply watch our Partnered streamers for 20 minutes minimum and claim the rewards as normal.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We're aware of players receiving beard errors when attempting to log into Sea of Thieves. We're working to resolve this issue ASAP and will provide further updates once we have them available.

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Sea of Thieves Info & Support

@SoT_Support

3 years

Our investigation into increased instances of beard errors is ongoing. We apologize for any disruption caused and will share further updates as soon as we can.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are seeing reports of an issue where currency appears to be missing, as well as reports of Alabasterbeard and several other beard errors. We are investigating these issues, and will update with further information as we learn more.

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Sea of Thieves Info & Support

@SoT_Support

3 years

We have identified an issue with achievements causing some players to experience freezing when joining a game. We are temporarily disabling achievement notifications to address this. Progress is still being tracked and achievements earned will be awarded once they're re-enabled.

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Sea of Thieves Info & Support

@SoT_Support

4 months

We're still investigating the Kiwibeard errors and hope to have a resolution soon. A temporary mitigation for anyone affected can be found here (this will require you to sign back into your Xbox account, so you’ll need your login details to hand):

Support - PlayStation®5 - Lavenderbeard errors

The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!

support.seaofthieves.com

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Sea of Thieves Info & Support

@SoT_Support

3 years

We are investigating an issue around this year's Gilded Voyages and have currently disabled the ability to purchase one. Please keep an eye out for further updates later today.

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Sea of Thieves Info & Support

@SoT_Support

3 years

The team is aware that some players are experiencing issues with delayed rewards. This is currently being investigated and we will update as soon as we have more information.

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