SoFi Support @SoFiSupport Twitter profile

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SoFi Support

2 years

We want to keep your personal information safe (and off Twitter), you can reach out to us here: 💻 💬 Live chat with our team: 📞 Speak with customer service: 855-456-7634 🔎 Find answers on the help center:

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SoFi Support

@SoFiSupport

2 years

An email update about SoFi Debit cards was sent to some people who don’t have a debit card. We apologize for the confusion and can confirm this was sent in error. This was not a phishing attempt, and SoFi’s systems are secure.

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SoFi Support

@SoFiSupport

3 years

@binion225 We're excited to be well underway in the process of becoming a nationally chartered bank. Banking with SoFi will be a mobile, fully-featured banking experience, powered by the SoFi app and featuring checking and savings accounts. Stay tuned.

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SoFi Support

@SoFiSupport

2 years

SoFi customer service will be closed on January 1 and January 2 in observance of the New Year holiday. We will resume normal hours of operation on January 3. Have a happy and safe New Year! 🪩

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SoFi Support

@SoFiSupport

2 years

An email was sent today by the SoFi team in error to many of our members. Don’t worry it is not a phishing attack and an IRA has not been wrongly created in your name. We’re sorry for the inconvenience and appreciate your patience!

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SoFi Support

@SoFiSupport

2 years

For up to date information on any current issues, please head over to @SoFi 👇

SoFi

@SoFi

2 years

We’re aware members are having trouble accessing and our mobile app. We are working to restore full access as quickly as possible and will keep you updated. Thank you for your patience.

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SoFi Support

@SoFiSupport

3 years

@pipeserna_11 We are happy to share it's something we are working on!

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SoFi Support

@SoFiSupport

4 years

@ETFGodfather @ETFGodfather - Hey there, thank you for reaching out. We are sorry to hear of your poor experience with SoFi and would like you to dm us your full name, email address, and date of birth so we may look into this immediately. A complaint will be filed on your behalf as well.

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SoFi Support

@SoFiSupport

1 year

@darkieinvestor Hey there, thanks for sharing your thoughts! This is a popular request and while we don't have a timeline for when exactly it’ll be available, we’re constantly working to improve the member experience. So stay tuned for updates in the coming weeks. 🤞

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SoFi Support

@SoFiSupport

4 years

@Tomkins112 At this time SoFi Invest accounts are available to US Citizens and permanent residents. As we continue to grow here at SoFi, we hope to offer our products internationally in the future. Please stay tuned!

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SoFi Support

@SoFiSupport

1 year

@DataDInvesting @RyanKHinnant Hi there! We don't have an ETA as to when Level 1 options will be available but rest assured it is in the works. Thanks for being a SoFi member and stay tuned!

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SoFi Support

@SoFiSupport

3 years

@misstentoes Thank you for reaching out! Check this out, this will have all of the information needed about Covid-19 Safety protocols:

Plan Your Visit | SoFi Stadium

Know before you go to SoFi Stadium with parking, bag policy, prohibited items information and much more.

www.sofistadium.com

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SoFi Support

@SoFiSupport

4 years

@spacmaster5000 Hey there - That's a great question! We currently do not have a list of accounts available yet. However, once it is available, they will be listed and it will be optional to participate in!

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SoFi Support

@SoFiSupport

8 months

@Kenmegan44 We love this idea and passed it along to our team! Your feedback helps us improve user experiences, and we’re always working to offer members the best. 💪 Please let us know if you have any more thoughts!

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SoFi Support

@SoFiSupport

3 years

@krulen311 We know that fast money movement is critical to our members, and we're currently exploring additional capabilities.

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SoFi Support

@SoFiSupport

4 years

@SirusitStrategy @SpacGuru @SirusitStrategy - Hey there! We expect this transaction to close by the end of Q1, at which point SoFi would become a publicly-traded company.

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SoFi Support

@SoFiSupport

1 year

@KingRyuma1 Hi there, thank you for the feedback! We're excited to offer SoFi Travel and love the idea of adding it as a tab at the bottom of the app. 😊 We notified our team and hope to add this soon. Thank you for being a SoFi member!

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SoFi Support

@SoFiSupport

2 years

@FocusNotice Hi there, We appreciate your feedback and will pass this along to our Invest team. Thanks for being a valued SoFi Member!

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SoFi Support

@SoFiSupport

1 year

@jawwwn_ Hi! Business accounts are a popular request—and while we don't have a timeline for when exactly they'll be available, we’re always working to improve our products and services! So stay tuned for updates. 🤞 Thank you for being a SoFi member!

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SoFi Support

@SoFiSupport

4 years

@JoeShmo04060213 Hi there! we are working on it, stay tuned!

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SoFi Support

@SoFiSupport

1 year

@jun_Y_iL Hi there, Level-one options is in the works! We appreciate your feedback on this though and will pass it along to our team! Stay tuned for updates in the app for the release date!

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SoFi Support

@SoFiSupport

4 years

@qvvw4 Hi there. Thank you for the great feedback. SoFi is always looking into ways to improve our products. We appreciate your feedback!

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SoFi Support

@SoFiSupport

3 years

@Bubbles4Bubble1 We do hope that once our bank charter is approved, we'll be more open to our future members across the border! It may take some time though, but keep on the lookout for these changes!

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SoFi Support

@SoFiSupport

2 years

@Peyton_Nowlin Hello Peyton. Thank you for your kind words. Here at SoFi, we are always working hard to help our members get their money right. Thank you for being a SoFi member.

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SoFi Support

@SoFiSupport

2 years

@Takeagander02 Hey there, SoFi Home Loans does not currently offer financing for second lien products, but we've partnered with SpringEQ to offer a HELOC/Second mortgage product. Learn more about our partnership here: We hope this helps!

SoFi Home Equity | Painless Pre-Qualification

SoFi’s teamed with home equity specialists Spring EQ to give you more options to get the cash you need to make your home dreams a reality.

www.sofi.com

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SoFi Support

@SoFiSupport

2 years

@JacobBa20458891 Hello! We do appreciate all of our members and thank our ambassadors for all their good work! We truly thank you for being a SoFi member.

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SoFi Support

@SoFiSupport

4 years

@ChamathSpacs Thank you for the love! We hope to expand globally in the future, and will let our members know when!

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SoFi Support

@SoFiSupport

2 years

@Stocker530 Hi there, $MMTLP hasn't sent out the official DTC instructions so this is subject to change. Here is what we know so far: $MMTLP shares will be canceled effective 12/13/22. We are expecting to see liquidity issues after today since the shares are trading ex-div date.

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SoFi Support

@SoFiSupport

4 years

@HammoudZane Hi Zane, at this time our platform is not set up for options trading. You can open a SoFi account and receive assets directly from another brokerage account with an ACAT (account transfer) request.

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SoFi Support

@SoFiSupport

10 months

@daryl_brito We love this idea and passed it along to our team! Your feedback helps us improve user experiences, and we’re always working to offer members the best. 💪 Please let us know if you have any more thoughts!

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SoFi Support

@SoFiSupport

5 months

@Landi98708557 Hi there, we’re so happy you’ve had such a great experience! We’re here to help if you have any questions in the meantime. 😊

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SoFi Support

@SoFiSupport

2 years

@spac_ops Hello there, That is a great idea, thank you! We are always looking to improve our products and services for the sake of the member experience as well as to remain competitive. Your suggestion helps!

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SoFi Support

@SoFiSupport

4 years

@BullFlexDaily We're always evaluating and working on enhanced features to benefit our members. Thank you for the feedback.

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SoFi Support

@SoFiSupport

3 years

@InvestorJoe83 That's wonderful! We’re happy to hear that you're enjoying our products. Thank you for being a SoFi member!

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SoFi Support

@SoFiSupport

3 years

@redkryptonite09 Hello there! Thank you for reaching out as we always appreciate suggestions and feedback from our Member's because it is the Member's who make SoFi better. Thank you for being a SoFi Member!

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SoFi Support

@SoFiSupport

8 months

@LowKenneth860 @SoFi SoFi members can file their 2023 tax returns and receive refunds electronically into their SoFi Checking & Savings accounts. A limited number of members experienced a delay receiving their refund if they opted to pay for tax services with their anticipated refund. We’ve resolved

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SoFi Support

@SoFiSupport

2 years

@gretatraderberg Thanks for your feedback. This is very helpful. We’re continuously working on new features and functionality to help you get your money right. Thanks for being a SoFi member.

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SoFi Support

@SoFiSupport

2 years

@Futurenvesting Hi Tannor. Unfortunately we do not have a specific ETA for Level 1 options but we are working on developing it right now.

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SoFi Support

@SoFiSupport

4 years

@imVkohl1 Hi there! Thanks for reaching out. We expect this transaction to close by the end of Q1, at which point SoFi would become a publicly-traded company.

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SoFi Support

@SoFiSupport

3 years

@itsppalmer It's something we hope to offer soon!

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SoFi Support

@SoFiSupport

3 years

@EBUYUKARSLAN That's a good question. At this time, SoFi only offers Auto Loan Refinancing, not original auto loans. This is something we may offer in the future but not at this time.

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SoFi Support

@SoFiSupport

3 years

@LuisDia94065390 We're working towards some of the most requested member features like integration with Zelle®, wire transfers and more. We'll be announcing more soon. In the meantime we offer free P2P (peer-to-peer) transfers on the SoFi platform! 😁

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SoFi Support

@SoFiSupport

1 year

@F22Siu Hello Siu, thanks for the suggestion! We're always working on our features and functionality—and this one may be available in the future. 😉🤞 Watch out for any updates!

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SoFi Support

@SoFiSupport

1 year

@JabroniBrains @anthonynoto We’re sorry SoFi Invest experienced an incident yesterday. We had an issue with our service that organizes market data. The platform is now fully restored and we are taking action to ensure it doesn't happen again. Thank you for being a valued member.

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SoFi Support

@SoFiSupport

2 years

@AuthenticJake11 Hello, Options is something we are very excited to bring our members, and we are hoping to roll this out sooner rather than later. We will keep you updated online about time frames, so please keep an eye out. Hope you have a good day!

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SoFi Support

@SoFiSupport

1 year

@Kenmegan44 We love our Redditors and (mostly) human users! 🥹 Thank you for spreading the love, we appreciate this so much!

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SoFi Support

@SoFiSupport

4 years

@ArzuJay Hey! Thank you for your interest. There is no assurance when or if the SEC will make the registration effective. We hope, however, that the transaction will close in the coming weeks at which point SoFi would become a publicly-traded company.

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SoFi Support

@SoFiSupport

1 year

@Kenmegan44 Hello, thank you for sharing your feedback. Improving our products and services for the sake of the member experience is a priority, and we’ve shared your thoughts with our team. Please stay tuned for potential updates in the future—and let us know if you have further concerns!

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SoFi Support

@SoFiSupport

8 months

@InvestmentPort5 Hey there, thanks for sharing your thoughts! This is a popular request—and while we don't have a timeline for when exactly it’ll be available, we’re constantly working to improve the member experience. So stay tuned for updates in the coming weeks. 🤞

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SoFi Support

@SoFiSupport

2 years

@DarkSideGeek Welcome to SoFi! Thank you for being a valuable member. 🙂👍

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SoFi Support

@SoFiSupport

4 years

@TheEasterbasket Hello, thank you for the feedback! we are happy to pass this along to our internal teams for consideration.

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SoFi Support

@SoFiSupport

5 months

@MarilynGot68462 Hi there, we understand how frustrating this must be and apologize for your experience. We want to look into this for you, but we need to verify your information on a secure channel—please feel free to give us a call at 855-456-7634.

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SoFi Support

@SoFiSupport

4 years

@McgrewMcGrew Hi there! We expect this transaction to close by the end of Q1. The entity that Social Capital has created is publicly traded today under the ticker NYSE:IPOE. SoFi will merge with that entity upon closing of the deal when the ticker will then change to NYSE:SOFI.

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SoFi Support

@SoFiSupport

10 months

@imtiazarman4 That's what we like to hear! 😏 Thanks for being a SoFi Member!

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SoFi Support

@SoFiSupport

4 years

@phildorado Not yet! We expect this transaction to close by the end of Q1, at which point SoFi would become a publicly-traded company. The entity that Social Capital has created is publicly traded today under the ticker NYSE:IPOE.

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SoFi Support

@SoFiSupport

2 years

@upgr4d3d_trades Hey there - we appreciate your feedback and will forward this to the appropriate team. Thanks for being a SoFi member! 🙂👍

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SoFi Support

@SoFiSupport

3 years

@morrison_r Hey there! We're hoping to roll out options trading in the not-so-distant future. We just need some time to make sure everything works just right for all our members!

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SoFi Support

@SoFiSupport

2 years

@gretatraderberg Hello. Thank you for reaching out and providing your feedback. We are continuously working on our features and functionality to help our members get their money right. Thanks for being a SoFi member.

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SoFi Support

@SoFiSupport

4 years

@poker_face81 Hi There! Thank you for reaching out to us today. Although SoFi may not currently be available everywhere. We are working on expanding where we can offer our products, and hope to one day be available globally for your money needs!

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SoFi Support

@SoFiSupport

2 years

@ishthechosenone Hey there! We're working towards some of the most requested member features like integration with Zelle®, wire transfers and more. We'll be announcing more soon. In the meantime, we offer free P2P (peer-to-peer) transfers on the SoFi platform. Have a great day!

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SoFi Support

@SoFiSupport

3 years

@NOTJohnnyACE562 Definitely on our radar! To start, SoFi Bank, N.A. will be a digital experience powered by the SoFi app, with more product feature announcements dropping in the coming weeks. Thank you for your interest and patience!

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SoFi Support

@SoFiSupport

2 years

@throwabull Thank you for providing your feedback, we are always looking to improve our products and services for the sake of the member experience as well as to remain competitive. Your feedback helps us accomplish this!

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SoFi Support

@SoFiSupport

4 years

@karenbforster Great question! You can learn a lot more about SoFi's business model through our Investor presentations . More detail will be included in the SEC Form S4 public page filing that SoFi will be releasing shortly.

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SoFi Support

@SoFiSupport

2 years

@HYPHYGunther Great news! Yes we are. If you would like to learn more about SoFi Banking, please visit us at

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SoFi Support

@SoFiSupport

3 years

@IotaBullrun2020 We base our cryptocurrency offering on a systematic + measured approach, validated by crypto research. We currently allow trading in Bitcoin, Bitcoin Cash, Litecoin, Ethereum & Ethereum Cash. We are always evaluating additions, stay tuned!

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SoFi Support

@SoFiSupport

1 month

@Dboybruh We hear you, and we're really waiting on this feature too! 😩 While we don't have a plan for rollout quite yet, we promise the team is aware of the request. Be patient and it might be here before you know it!

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SoFi Support

@SoFiSupport

2 months

@DaleMcneel34 Hi Dale, we're sorry this happened! We consider a variety of factors, such as credit score, debt capacity, and income. Please call us at 855-456-7634 and our team can look into this. You can also learn more about our eligibility criteria here: .

Eligibility Criteria | SoFi

Take a look at some of the eligibility requirements you need to meet before applying for SoFi Student Loan Refinancing.

www.sofi.com

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SoFi Support

@SoFiSupport

4 years

@Richard__Drain Hi there. Thank you for taking the time to reach out and bring this to our attention. We’d like to discuss your concerns in further detail. We responded to your DM to better understand the situation.

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SoFi Support

@SoFiSupport

3 years

@RockyBobbyF We are happy to hear you are loving the 1.25% APY! Thank you for being a SoFi member.

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SoFi Support

@SoFiSupport

1 year

@bikinibullshark We’re sorry SoFi Invest experienced an incident yesterday. We had an issue with our service that organizes market data. The platform is now fully restored and we are taking action to ensure it doesn't happen again. Thank you for being a valued member.

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SoFi Support

@SoFiSupport

3 years

@PittBullTrading We evaluate cryptocurrencies on a number of key factors, including feasibility, asset values, legal and compliance, market values along with a few other considerations. If you’d like to read more, check out this story:

Dodging the Doge | SoFi

Like you, we’ve been watching incredulously over the last couple of weeks as the cryptocurrency Dogecoin has soared past its previous all-time highs.

www.sofi.com

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SoFi Support

@SoFiSupport

2 years

@Brogrammer420 Hello, Thanks for taking the time to reach out and provide us some feedback, we will forward your suggestion to the appropriate team for review.

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SoFi Support

@SoFiSupport

2 years

@DeadEyeEagle Hello! We will be launching our new SoFi FDIC Insurance Network. As a SoFi Checking and Savings member, you will be able to protect your deposits with access to up to $2 million of FDIC Insurance on all bank balances, increased from the industry standard of $250,000 per account.

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SoFi Support

@SoFiSupport

4 years

@tinormous @tinormous - Hey there! We're sorry to hear that, we can absolutely still make sure you get your bonus. Can you please send us a direct message with your email address, full name, and date of birth?

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SoFi Support

@SoFiSupport

2 years

@chrisbweaver Hey Chris, Thank you for taking the time to reach out. At this time we do not have an official communication as to when after-hours trading will be available. We are continually enhancing our platform, so stay tuned for new features.

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SoFi Support

@SoFiSupport

4 years

@VidGounder Hi there! We would be happy to look into this for you. Please send us a DM with your full name, date of birth and email address as it reflects on your profile.

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SoFi Support

@SoFiSupport

3 years

@cuchicou Hey there! SoFi is always evaluating which new offerings to bring on board for our members. Although we don't have any plans on offering Token right now, stay tuned for updates in the future!

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SoFi Support

@SoFiSupport

4 years

@BuntyShunty We expect this transaction to close by the end of Q1, at which point SoFi would become a publicly-traded company.

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SoFi Support

@SoFiSupport

3 years

@CarterKo24 We want transitioning to SoFi Bank to be easy! Your Checking account number will stay the same and a new Savings account number will be provided.

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SoFi Support

@SoFiSupport

4 years

@lilwaffle11_ Hi there, thank you for your question. At this time we only offer Bitcoin, Bitcoin Cash, Ethereum, Ethereum Classic, and Litecoin. Should this change in the future we will make announcements on social media and other platforms. Have a great week!

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SoFi Support

@SoFiSupport

4 years

@capncrnch13 The entity that Social Capital has created is publicly traded today under the ticker NYSE:IPOE. SoFi will merge with that entity upon closing of the deal when the ticker will then change to NYSE:SOFI. This transaction to close by the end of Q1.

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SoFi Support

@SoFiSupport

4 years

@VidGounder Hey there, Vid! Thank you for contacting us and most importantly, welcome to the SoFi Community. We can succeed by obtaining valuable feedback from our members. Again, thank you for joining the community and contact us with any questions.

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SoFi Support

@SoFiSupport

5 years

@BottomsUpBros We appreciate your feedback. Please let us know if you have any additional suggestions for improvement or questions. We are here to help!

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SoFi Support

@SoFiSupport

2 years

@raytiley Hi. Thanks for reaching out. The Student Loan Forgiveness that has been recently announced is specifically for Federal Student Loans. Once a loan has been refinanced with SoFi it is considered a Private Loan and is no longer eligible for Student Loan Forgiveness.

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SoFi Support

@SoFiSupport

5 years

@RichardDeanJMU Hey Richard - This is a popular request, we're working on it. Stay tuned!

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SoFi Support

@SoFiSupport

3 years

@itsppalmer Hey there - We're working towards some of the most requested member features like integration with Zelle®, wire transfers and more. We'll be announcing more updates soon. In the meantime we offer free P2P (peer-to-peer) transfers on the SoFi platform. Hope this helps !

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SoFi Support

@SoFiSupport

2 years

@_taycation_ We're currently in the process of slowly rolling out SoFi Plus, and right now it's only available to a limited number of members. But fear not! We'll let you know as soon as you're enrolled—so keep an eye on the app and your email inbox.

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SoFi Support

@SoFiSupport

2 years

@peepsdotme Hey there! Many users have expressed interest in this, and although we are not partnered with Zelle at this moment, here's a link to our Help Center where you can learn more about how to send and receive money with Zelle:

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SoFi Support

@SoFiSupport

4 years

@kourtneykgibson Hi Kourtney. The acquisition is a key strategic step in SoFi's path to obtaining a national bank charter.

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SoFi Support

@SoFiSupport

3 years

@SilentAlert1 Hello! And thank you for the kind words. We’re continuously working on new features and functionality, so stay tuned for more updates. Thanks for being a SoFi member.

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SoFi Support

@SoFiSupport

4 years

@vamsi_nimmala Totally! It's easy to transfer your cash & holdings from other firms, so you can trade stocks and ETFs, buy crypto, or start automated investing all in one place. We'll even cover up to $75 of the transfer fee:

Transfer your investments to SoFi | SoFi

Earn up to $10,000 just by moving your investments to SoFi. If your current brokerage charges you to leave, we’ll cover those fees up to $75 too.

www.sofi.com

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SoFi Support

@SoFiSupport

4 years

@3rd_and_Renfrow Hey there! We base our cryptocurrency offering on a systematic + measured approach, validated by crypto research. We currently allow trading in Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Ethereum Cash. We are always evaluating additions, but Dogecoin isn't likely anytime soon.

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SoFi Support

@SoFiSupport

1 year

@War_Tank Hi there! At this time, we don't offer Certificates of Deposit—but this is a popular request and we may add them in the future. 😉🤞 We offer Vaults for long-term savings goals and earn our highest APY, which is higher than the national average for even a 5-year CD!

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SoFi Support

@SoFiSupport

4 years

@ChamathSpacs Hi there! Right- This is awesome, and we are so glad to provide this opportunity

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SoFi Support

@SoFiSupport

2 years

@ScotchWrecker Congratulations on paying off your loan! Thanks for being a SoFi member!

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SoFi Support

@SoFiSupport

2 years

@throwabull That's a mighty fine idea! We've gone ahead and passed the matter on to the correct parties, we hope it can come to fruition for you.

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SoFi Support

@SoFiSupport

1 year

@upgr4d3d_trades Hi there, we're happy to hear you're looking to join the SoFi Team! Wishing you luck!🤞

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SoFi Support

@SoFiSupport

3 years

@Zaza_tly Hello and thank you for reaching out! We’re continuously working on new features and functionality, we currently do not have a set date when we will be internationally available but please stay tuned for updates!

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SoFi Support

@SoFiSupport

2 years

@JacobBa20458891 Our aim is to meet the needs of all of our members, please stay tuned. 🙂

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SoFi Support

@SoFiSupport

1 year

@Yaardiegurl Hi there! This would absolutely still qualify you for the bonus. 😊 As long as you have direct deposit come in, you'll qualify!

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