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simon balmain Profile
simon balmain

@SimonBalmain

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ai for the people, by the people 🟧 community lead @rabbit_hmi @withsutro ✨ former senior community manager at twitter 🐦 past: @spheremessenger @monzo @bbc

Birmingham, England
Joined October 2016
Don't wanna be here? Send us removal request.
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@SimonBalmain
simon balmain
8 months
Thrilled to announce I'm joining the team @rabbit_hmi to help turbocharge the community! 💜 The Rabbit R1 is the hottest device of the year, with over 75k pre-orders sold in just the first month, and I'm looking forward to help take things to the next level 🔥 #RabbitR1
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@SimonBalmain
simon balmain
2 years
Looks like I’m unemployed y’all. Just got remotely logged out of my work laptop and removed from Slack. #OneTeam forever. Loved you all so much. So sad it had to end this way 💔
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@SimonBalmain
simon balmain
2 years
Hi everyone! 👋 I have coffee and the sun is shining. Appreciate you all. Life is good, don’t forget to smile, put on some Stevie Wonder, Prince, Joni Mitchell, Nas, or whatever your preference is and have a wonderful day ☀️
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@SimonBalmain
simon balmain
3 years
IT'S OFFICIALLY OFFICIAL 🙌🏽💞 I am thrilled to announce I have accepted an offer to be the very first Community Manager hire for @Twitter Communities! Can't wait to get started, let's take @HiCommunities to the next level!! 😎😎😎😎 #DreamRole
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@SimonBalmain
simon balmain
2 years
@justamechanic17 Really? Cuz I'm in England. That would be quite a feat 😜
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@SimonBalmain
simon balmain
5 years
This is what culture shift looks like. #Monzo
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@SimonBalmain
simon balmain
2 years
@panjiarga Solidarity 💜💜💜 We’ll be OK 🙏🏽
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@SimonBalmain
simon balmain
2 years
@SrinivasanAria I’m so sorry. We’ll get through this together 💜
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@SimonBalmain
simon balmain
2 years
hello literally everyone
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@SimonBalmain
simon balmain
2 years
Today officially marks the end of my employment with Twitter. It also marks the culmination of a journey that started 3 years ago when I joined @spheremessenger (who Twitter would acquire). I'm grateful to all the amazing people and all the incredible moments.
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@SimonBalmain
simon balmain
2 years
For anyone that missed it, my sister @realmissbalmain WON the Channel 4 reality show #MakeMePrimeMinister (think Apprentice meets politics) with a landslide 52% of the vote in the live final. Go give her a follow, she's the best and I'm so proud of her.
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@SimonBalmain
simon balmain
2 years
@_mattwilson20 I’m in the UK. I think those terms don’t really mean the same thing over here.
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@SimonBalmain
simon balmain
2 months
@RonFilipkowski the fact that he thought this was funny tells you everything you need to know about him.
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@SimonBalmain
simon balmain
21 days
@Pampadalampa @PicturesFoIder check this out. doordash makes you tip before the food arrives. i tipped in LA, and the food was brought by a delivery robot. WHO GOT THE TIP?
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@SimonBalmain
simon balmain
2 years
This is, in fact, an edited tweet! Well I'll be damned.
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@SimonBalmain
simon balmain
7 months
@paulg While it's possible there was some form of advertiser boycott, it's also true that our ad tools were never as sophisticated/effective as competitors, and as such, the business was supported heavily by long term relationships and goodwill, which ended when the team was decimated.
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@SimonBalmain
simon balmain
6 months
@MKBHD Made by one of our community members lol
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@SimonBalmain
simon balmain
7 years
OVER 200,000 LIVE @MONZO CURRENT ACCOUNTS!!!!!!!!!! 💪🎉🎈🍾🥂 Absolutely amazing. So proud! #Monzo #Fintech #FutureBank #ThisIsHowWeDo
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@SimonBalmain
simon balmain
2 years
are the bots even trying anymore “what sounds like a real name guys” “samuel…… person”
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@SimonBalmain
simon balmain
5 months
@councilofgeeks obvious answer but dear god 'love and monsters' is bad
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@SimonBalmain
simon balmain
3 years
It's my birthday! 🎉🎉🎉
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@SimonBalmain
simon balmain
2 years
Some personal news! I'm now part of a brand new Product & Community team here at Twitter along with the wonderful @rembert , @ginevra and @aemelliott 💜
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@SimonBalmain
simon balmain
1 year
@drewcoffman Never had a Blackberry but was a huge Sidekick fan. Always on data, push email, full cloud backup, a quality app store, A-list celebrity endorsements and a cool design all years before the iPhone.
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@SimonBalmain
simon balmain
8 months
@MartinSLewis Just a few months back, after a delay of over an hour, our Birmingham to London train was leaking water through multiple light sockets in multiple carriages. Absolute state of it.
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@SimonBalmain
simon balmain
2 months
@TeaPainUSA I was just there earlier this summer for 2 weeks. Beautiful city - went to the Arboretum, Minnehaha Falls, Paisley Park, and much more. I encourage everyone to go!
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@SimonBalmain
simon balmain
2 years
@lionarted Which one? My living room door? Since I was remote 🤣
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@SimonBalmain
simon balmain
4 years
I left Monzo just over a month ago, so it’s slightly harder for me to say something as a whole to all my former colleagues. I’ll just have to hope they see this. You’re all amazing, and I’m deeply saddened for everyone who will be impacted by this 💔
@TechCrunch
TechCrunch
4 years
Monzo to lay off up to 120 employees as the 'economic situation' remains challenging by @sohear
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@SimonBalmain
simon balmain
6 years
Back in 2016 when I joined what was a tiny startup in a messy office, and did an interview in a curtained off corner, I did so because I believed in this company’s ability to make a difference. To now be mentioned in the same sentence as Google and Wikipedia is mind-blowing.
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@SimonBalmain
simon balmain
2 years
Stevie Wonder is also a fire extinguisher for anxiety
@TheMinimalists
The Minimalists
2 years
Wonder is a fire extinguisher for anxiety.
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@SimonBalmain
simon balmain
2 months
it's not just the awesome colors - have been impressed with @nothing approach to community too! shoutout to @robgodwin_ @nataliehall and team 🙌
@robgodwin_
Rob Godwin
2 months
What colour is your tech? @cmfbynothing
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@SimonBalmain
simon balmain
5 years
So, it's officially official folks. I'm leaving @monzo after nearly 4 years! It was a hard decision, but here's why. I'll always treasure my time at the most amazing bank! #monzo
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@SimonBalmain
simon balmain
6 years
800,000 @Monzo users! 😍 And we love all of you. Come join our cat GIF party : #Monzo
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@SimonBalmain
simon balmain
2 years
@wongmjane I tend to find that emotions are like the ocean. Sometimes you get hit with a wave so colossal that you don't know how you'll get through it. But sooner or later, the tide will go back again. It always does.
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@SimonBalmain
simon balmain
2 years
This was the last "new feature" I was involved with. And it would have been a game changer. We were all super excited about what this would mean for Communities. A real shame. FWIW, likely work has stopped because afaik everyone involved is gone :/
@alex193a
Alessandro Paluzzi
2 years
ℹ️ Apparently #Twitter has stopped working on this feature
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@SimonBalmain
simon balmain
2 years
Got laid off and got a second bout of COVID in the same week. And ya know what? I'm still smiling and full of joy. I just heard a song that made my soul shimmer. I just *wrote* a song that's one of my best ever. All of our dreams are out there waiting for us 💜
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@SimonBalmain
simon balmain
3 years
Pin set, hoodie, coffee tumblr and baseball cap. #LoveWhereYouWork is a vibe 🔥🔥🔥🔥 @Twitter
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@SimonBalmain
simon balmain
7 years
Dat feeling when you get featured in the app screenshots for the new rebranded Google Pay. Thanks @google @GooglePay - @monzo loves you! 😀 #monzo #google #googlepay
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@SimonBalmain
simon balmain
3 years
So, who clocked the new emojis on #TwitterSpaces already? What do y'all think? 💜💜💜👋🏽👋🏾👋🏿👋🏼
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@SimonBalmain
simon balmain
17 days
did i just build an entire app with MY VOICE using LAM playground on @rabbit_hmi r1 and @withsutro ? Yes. Yes I did. The future is here folks 🔥🔥🔥🔥🔥🔥
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@SimonBalmain
simon balmain
6 months
Today is the big day! ✨ Our #rabbitr1 launch event starts at 7pm here in NYC. Hundreds of our community members will pick up their r1 devices, and we have a special keynote from our CEO @jessechenglyu 🙌🏽 Tune in later on our newly refreshed website - 😎
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@SimonBalmain
simon balmain
6 months
An amazing, turbocharged hyper launch party for our #rabbitr1 device tonight here in NYC. Feeling blessed and amazed by our awesome community - so great to finally meet so many of you. Thank you for coming out!! Hope you enjoyed it! @rabbit_hmi 💜💜💜
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@SimonBalmain
simon balmain
1 year
Since I got laid off from Twitter a year ago I: - started working at 3 different startups - was invited to speak at NYU - was invited to speak at Prince's studio, Paisley Park - made two separate trips to NYC and LA - wrote and produced a new album, 2024 release
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@SimonBalmain
simon balmain
2 years
my music manager in hollywood said "congrats, ur supposed to be making music anyway" 😂 then today he hooked up collaborations between me and the producers behind juice wrld, lady gaga, lil durk and uzi vert my life is weird lol
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@SimonBalmain
simon balmain
2 years
Looks like basically all open @HiCommunities are getting spammed to hell with "Temu" tweets. Trying to see if I know anyone left at the company who can get this domain blocked. Look at me, still being concerned about the feature despite getting laid off.
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@SimonBalmain
simon balmain
5 years
working on @monzo social media is like "today you need to read up on the guidance on how we're dealing with the flybe collapse and also there's dogs on our instagram story today"
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@SimonBalmain
simon balmain
6 years
only people in the uk understand how much this card ruins your entire fucking day
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@SimonBalmain
simon balmain
2 years
First "official" day operating under the new team and the potential feels infinite! Bringing community-first principles to how we test, expand, and scale out new products is such a joy 🙏
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@SimonBalmain
simon balmain
2 years
I have pretty much thought about nothing but digital communities for the past six years, in between actually building them. Even though this situation wasn’t my choice, I’m finding that not doing that right now is freeing up my brain in many other creative ways. Interesting.
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@SimonBalmain
simon balmain
2 years
(It was a landslide because there were three people in the final, and she got more votes than both of them put together in case that wasn't clear)
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@SimonBalmain
simon balmain
5 years
Today marks 3 years since I started working @monzo and that feels very strange. With the pace of this company it feels like an absolutely countless amount of things have happened in that time. From 40 or so staff mostly in the messy, manic Epworth St office to over 1400 today 🎉
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@SimonBalmain
simon balmain
3 years
Did I just receive my Twitter branded pajamas? Yes I did! Obsessed 🤣
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@SimonBalmain
simon balmain
4 years
Ok, this is really lovely from @monzo 💜 I officially have the “Alumnaut” badge 😭
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@SimonBalmain
simon balmain
2 years
hella excited for y'all to see what we have planned for @HiCommunities 🔥
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@SimonBalmain
simon balmain
5 years
End of an era! My @monzo laptop has gotta go back. So almost 4 years of stickers had to go. Pro tip - rubbing alcohol works a treat with sticker residue! Fun fact: You can pretty much figure out all my passions in life by looking at the stickers 😂
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@SimonBalmain
simon balmain
17 days
first image: shot second image: chaser
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@SimonBalmain
simon balmain
3 years
twitter goal 2022 😎
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@SimonBalmain
simon balmain
2 years
pro tip - if you enjoy the thought of angry people and bots screaming into an endless void, have a play around with your notification mute settings! that’s why they exist 😊 #IfATreeFallsInAForest
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@SimonBalmain
simon balmain
2 years
The stuff we've got in the works for @HiCommunities is mindblowing. Our team is ON FIRE 🔥
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@SimonBalmain
simon balmain
2 years
The unrealised potential of the Internet is community, and that's why Communities are the future of Twitter. The benefits of incentivising and prioritising a true "multiplayer experience" so to speak will be exponential. Pleased to see us steadily gaining more resource here!
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@SimonBalmain
simon balmain
2 years
There's a lot of rampant speculation going on about our company at the moment. But here's the deal - pontificating about what might happen is a waste of energy. There are very, very few people in the world informed enough on these kinds of situations to have a useful take.
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@SimonBalmain
simon balmain
2 years
@TaylorLorenz I guess he was also cut "for a reason" 🙃
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@SimonBalmain
simon balmain
3 years
If you thought @HiCommunities was lit in Q1 just watch what we do in Q2
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@SimonBalmain
simon balmain
4 months
Vancouver Harbor and Stanley Park, via #rabbitr1 Magic Camera 🇨🇦☺️ #rabbitmagic #vancouver #canada
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@SimonBalmain
simon balmain
2 years
@elonmusk We should probably get you allowlisted for our new Notes feature @TwitterWrite 🤣
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@SimonBalmain
simon balmain
2 years
When it comes to diversity, inclusion, psychological safety, respect, all the things that make a company culture great - Twitter didn't just talk the talk, it walked the walk. Never seen anywhere do so much to ensure EVERYONE was able to bring their best self to work everyday.
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@SimonBalmain
simon balmain
3 years
If you got access to start a Twitter Community @HiCommunities today, what would it be about? 🔥🔥
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@SimonBalmain
simon balmain
2 years
Twitter might not broadly be considered on the scale of the "FAANG" companies. But in terms of global impact & more importantly, impact on ME as a passionate user, it was always #1 , long before I worked here. So, the way I see it now... I climbed my Everest. And left my mark 💙
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@SimonBalmain
simon balmain
6 months
Thanks @engadget - great article! 💜 #rabbitr1 #ai
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@SimonBalmain
simon balmain
6 years
We just won Best Banking App at the British Bank Awards 😀
@BritBankAwards
British Bank Awards
6 years
Winning their first British Bank Award is @monzo ! They have won ‘Best Banking App’, a very competitive category. #BBA2019
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@SimonBalmain
simon balmain
3 years
Home screen 2012 2022
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@SimonBalmain
simon balmain
6 months
r1 is now r1-d2 🤖 happy #StarWarsDay everyone 😜
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@SimonBalmain
simon balmain
17 days
CONSUMER AGENTS AT SCALE. LAM PLAYGROUND. LETS GOOOOOOOOOOOOOOOOOO #rabbitr1 @rabbit_hmi
@rabbit_hmi
rabbit inc.
17 days
LAM playground is now open for all r1 users 🛝 order:
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@SimonBalmain
simon balmain
5 years
So at this exact moment I'm at LAX waiting for our plane back to London to depart and I just heard that we @monzo just hit 2 million users... Absolutely incredible! So proud of everything we've done and everything we're working on. A good start to a fun week 😉 ➡️ 📺😁
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@SimonBalmain
simon balmain
6 months
@Evinst3in @MKBHD don't you know third times a charm? 😂
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@SimonBalmain
simon balmain
2 years
my housemate just opened his own bar and i'm at the launch party - talk about perfect timing lol
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@SimonBalmain
simon balmain
2 years
@robdehuff Thank you Rob 💜
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@SimonBalmain
simon balmain
6 months
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@SimonBalmain
simon balmain
3 years
One of my favorite things about @HiCommunities is that it fixes what I call the "one-dimensional" problem. That is, that for many people, even if they have a large following, many of them will be following for one particular thing or type of content.
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@SimonBalmain
simon balmain
6 years
We just hit 750k @Monzo customers... Absolutely phenomenal! It's officially the #SummerofMonzo - the race towards that magical million! Have you signed up yet? If not, hit up the Play Store or App Store and download the app today! #Monzo #FullMonzo
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@SimonBalmain
simon balmain
3 years
Fun bit of @HiCommunities data - at present ALL of our Top 10 Communities (in terms of member numbers) were created within the last 2 weeks! We are accelerating very quickly. Also personally very pleased (since it's my own passion) that music fandoms are highly representing!
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@SimonBalmain
simon balmain
5 months
Bi-directional translation on r1 is powered by gpt4o and supports over a hundred languages! Check out the English > Dutch demo with me and Kim 💜
@rabbit_hmi
rabbit inc.
5 months
translation with simon and kim
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@SimonBalmain
simon balmain
3 years
The biggest mistake in product communities is removing critical feedback because you (the company) don't want to hear it. Feedback is a gift and effective community management is about building trust to get those people back on your side.
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@SimonBalmain
simon balmain
5 years
This is like legit the 10th time I've seen a variant on "like @monzo for X" and I still struggle with the idea that this is a successful style of ad. Thanks for the free promo? But also, instead of having "like Monzo for Business" you could actually have @MonzoBusiness 😜
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@SimonBalmain
simon balmain
6 years
Dear men of the world. Don't try and flirt with customer support agents who work for a service/app that you use. It's creepy, toxic behaviour. If you do this, you are an asshole. Stop it.
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@SimonBalmain
simon balmain
2 years
Lots of hard work all around from our teams this week getting something off the ground specifically for our Super Follows Creators. I passionately believe in this program and I'm so amped to see how it develops! More on this soon ☺️
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@SimonBalmain
simon balmain
5 years
3 years!!! Fantastic. Thanks for the card @monzo (and for being an amazing place to work) 😊😊😊 #monzo
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@SimonBalmain
simon balmain
23 days
One of our community members, rabbit xeno, made and gave @jessechenglyu and I these incredible "Rabbitosh" desktop stands for r1 inspired by the Mac 128k complete with full packaging and instructions 😭 We truly have something special with our community and we love you all 🧡
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@SimonBalmain
simon balmain
2 years
We cannot control change, but we can control how we react to it. There are no rights and no wrongs, and the response to any change is always completely subjective to the individual. I hope that everyone can at least find a small amount of zen at the moment.
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@SimonBalmain
simon balmain
1 year
Hot take perhaps, but I agree and there was a world where @HiCommunities over time would grow closer to what we built @spheremessenger partially because myself, @TomasHalgas @nickdaloisio @samuelcrosland have very clear thoughts about building great digital community structures.
@xDaily
X Daily News
1 year
@EdDaWord @Handle There is a reason why every other community app (WhatsApp, discord and telegram) sticks to a chat interface for their community product. Twitter chose to make it a broadcast interface which was a mistake. Twitter should have kept sphere messenger as is. It’s superior in every
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@SimonBalmain
simon balmain
2 years
Hi everyone, you might be seeing some issues accessing Twitter Communities right now. The fix is being pushed and the issue should be resolved within the next hour. Sorry about this and we appreciate your patience! 🙏🙏🙏
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@SimonBalmain
simon balmain
3 years
So many great @HiCommunities popping up that’s it’s making me super amped for us to build discovery next year. Here’s a few I’m in already! 💜
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@SimonBalmain
simon balmain
6 years
We just hit 700,000 @monzo users and we are celebrating with cat GIFs. Come join us! #monzo #fullmonzo
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@SimonBalmain
simon balmain
2 years
A reminder that we all need to remember. You know that phrase "There's no such thing as bad press"? It applies even more to engagement. There's no such thing as "bad engagement". When you QT or reply to something awful, you're still participating in the amplification of it.
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@SimonBalmain
simon balmain
8 days
plot twist - this podcast was made using LAM playground. one prompt. (the video is a clip, but the whole thing is around 8 minutes long) #rabbitr1 #lamplayground
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@SimonBalmain
simon balmain
2 years
Update - managed to speak to some folks I know still at Twitter and this is now getting dealt with. Thousands of these Temu spam accounts have been suspended already 🙏🏽 Hope that comes as a relief to many admins and end users 💜😎
@SimonBalmain
simon balmain
2 years
Looks like basically all open @HiCommunities are getting spammed to hell with "Temu" tweets. Trying to see if I know anyone left at the company who can get this domain blocked. Look at me, still being concerned about the feature despite getting laid off.
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@SimonBalmain
simon balmain
6 months
Multiple devs outside the company have built things like this on Web, and the feedback has always been uniformly terrible. People don't want this. They don't want generated content filling up their feeds. Twitter has always thrived on authenticity.
@kyliebytes
Kylie Robison
6 months
Bit of a Friday scoop… Elon Musk wants to make Grok AI an option for X premium users to compose tweets. Musk told engineers do it a few months ago, and according to a source, the team is stalling.
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@SimonBalmain
simon balmain
2 years
Guess where I am y'all
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@SimonBalmain
simon balmain
5 months
it me
@rabbit_hmi
rabbit inc.
5 months
trivia (and some nostalgia) with simon we asked our employees about their favorite use cases. live from rabbit HQ
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@SimonBalmain
simon balmain
4 years
Yesterday we found my cousins neighbour was trafficked here in an arranged marriage with a man 2x her age who keeps her under financial control. She had no bank account & little documentation. We had her come over with her passport, and 15 mins later she had a @monzo account.
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